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Location Hidden charges. $58 a night to park. Nowhere did I see that when I booked the trip. $8 for a draft beer that should be $3, I get a call from security in the evening waking me up, stating that the policy is to call if the do not disturb sign is out. The do not disturb sign was out, I didn't want to be disturbed. Couldn't go back to sleep. I'm a small business owner, if I treated my customers that way, I would be out of business. I will never give that hotel a dime again.
Excellent Capitol Hill location. Comfortable base for young children on their first tour of the Capital.
Clean sheets, very comfortable bedding, clean showers and floors. Great location with respect to the national mall. Gym is great. Would definitely recommend. Nothing.
breakfast buffet, swimming pool, location of the hotel absence of mini bar in the room
The location to the Washington attractions was very good. The value of the room was good., but the parking was very expensive. The food was very expensive, you would think that they would want to keep people in the hotel to eat but because of the prices many people choice to eat out.
Walking to distance to good lunch and dinner choices Hotel lobby shop was typical "airport prices" for anything you'd want, making You feel like a fool if you didn't to walk across the street and buy a snack or coffee at 1/3 price.
Spacious room, quiet, clean and well-appointed.
The location is perfect, near to train station and major tour points. The staff was kind and helpful. The room is comfy and spotless.
Internet, parking, tv hdmi not working, deceiving "city view"
That staff was very helpful and friendly. Also, the location was great. Very close to the Capitol building. We upgraded to a buffet breakfast, which was lacking and the hot food was cold. Not a good value at $25/ person, but at a hotel, I understand the price, but if the food is cold, then it was a waste of money.
Very nice amenities and the shower was great! I booked my stay two month prior for a King Bed for one night. When I got there, they said they were sold out of King Bed's and all they had were two doubles. Not the biggest deal, but what is the point of booking a King in advance if that is not what is available? Also, our room did have a musty smell to it when we first got it. After running the air for a bit, it went away.
customer services very polite, staffs are excellent to please customers, afternoon tea/coffee does show their hospitality
the location is perfect, next to union station and close to the museums
We enjoyed our stay at the Washington court hotel after the liaison did not have a room for us. We arrived at the liaison at 12 am hoping to get into our room quickly and get some rest. We waited in line for at least 30 minutes to check in, as other guests appeared to be having issues with check in. After finally reaching the check in desk, we were told that the room we had reserved was not available. The only available room had no bed, just a pull out couch that could only sleep one person. This situation was the same for another 5-6 parties attempting to check in after us. We were given the option of staying at another hotel down the street and switching back to the liaison for the second night of our stay. We decided to cancel our liaison reservation and stay at the other hotel for both nights. The entire situation was handled in a very unprofessional manor, adding stress and confusion to what we hoped to be a relaxing weekend.
- Great location. - Friendly staff. - Gym doesn't seem to be well maintained. - Noisy.
location, clean and nice room, good room service some personell, lack of polintess and manners, not attentive and not accurate. Not welcoming.
Location, but there was no many restaurants around there, so we all went to Hilton, but the dinner on 11th Fl at Hilton was terrible. The room was small, and bathroom was stuck all the time, so the next person had to shower in the full of water of bath tub.
The room was a little bit too much in regards to modern art deco. There was no two lamp that was the same. Parking cost $48 overnight,
The bed was extremely comfortable. It was very quiet. I didn't hear much noise inthe hall and nothing from adjoining rooms.
The bed was very comfortable; room very clean and attractive. Our hotelwas on the tenth floor just below the fitness room. We were wken up at around 6 am for four days due to the noise of someone uisng the facilitities. We would recommend this hotel to others with the caveat to do so only if the room is on a lower floor.
The best feature of the hotel was the convenient location. Staff were friendly and helpful.
The location The restaurant was under renovation and the breakfast was okay with no table to sit. I deplore this but I understand in a sens but they could do better to accomodate the guest to sit. I will still recommand the Hotel
The comfort of the room was fantastic, especially compared to the price we paid. The breakfast we had at the Art & Soul was tremendous... And the Concierge was very professional when we asked for information about sightseeing and dining in DC, unfortunately I don't remember his name! All in all a wonderful stay! Nothing!
Location very close to both Union Station and Capitol Hill, nice furnished and spacious rooms, free wifi in lobby. Breakfast not included.
Really liked how clean the entire hotel was, the rooms were amazing! I asked one of the staff members if all the rooms were like that because I had read some reviews that said the hotel was a little out dated. That was definitely one of my concerns when booking the rooms, thankfully I was put on the floor that was fully remodeled. He proceeded to tell me that the entire hotel was gonna be remodeled. This is great news because I booked 3 rooms for my friends and I. We had nothing bad to say about the rooms! Clean white sheets, with working air in every room and not to mention the bathrooms! AWESOME! Clean and remodeled as well! Which is something that makes me really happy because I'm big on bathrooms being clean when I stay at a hotel! I had a huge cake that needed to be stored and the staff also took care of that with no problem! If you are looking for a long stay or even short stay in Washington DC this is your place! I have nothing bad to say about the place! I will for sure be recommending this hotel and will be coming back for sure! Thank you Holiday Inn! The parking was 37 dollars a night for one car. It wasn't really an issue to me though since I parked right on the sidewalk the hotel was on! It was free after 6:30 p.m. Saturday night. I'm pretty sure Sunday is free I wanna say until 5 p.m. We left around 1:00 p.m. Sunday morning and didn't have any trouble with parking tickets! It says it on the meter just can't remember! Again not a big fall back but something to be aware of 37 per night per car!
Great location. Very close to the national mall. Room was comfortable. Pool area was much nicer then I was expecting. restaurant and bar were not that great. Only near by food options were a McDonalds and some food trucks.
Location was good Concierge desk did not know hours of museums. Hotel is a block away from Air and Space. Pool and fitness center, not communicated until we got there. Could not use rooftop to survey area and plan trip.
Location, staff, facilities Noise reduction in the room. You can hear activities in hallway and in the other room. Aldo you can hear the train but I knew that and it is not possible solve for the hotel
Great proximity to the national mall
Everything! this is a beautiful affordable facility $40 for parking
Great location , close to metro , musiems , the national mall Parking was not included cost an extra $37
I enjoyed my quiet room, which was impressive given how close we were to train tracks. I thought that the gym could use a facelift. Parking was not included, I paid $20 for 7 hrs., but the rate is $37/24hr. Thermostat was a little inconsistent.
The hotel and staff were nice and excellent in that order. Two negatives... Biking with other than the hotel does not give the hotel recourse for problems. AC did not stay on all the time when it was set as such on thermostat. Hotel could not give any refunds or comps. Also it was quite obvious that a couple of women in the restaurant/bar were of dubious occupation and I heard one guy tell one of them "I can tell you whatever the "F" I want. Took away from the family atmosphere add this took place in the lobby area.
Friendly, helpful staff.
Baggage holding after checkout. Plenty of towels. Limited to 30min free wifi in lobby. Hours of bar.
Location is good and central. Price was o.k.-ish. Doormen friendly. front desk staff was either not friendly (one person) or not very competent (second person). Bathroom was not cleaned well on arrival and cleaning person wasn't friendly, either. Won't stay here again.
Friendly staff, accommodating, awesome location No pool
Most convenient location. A short walk from Union Station where our bus dropped us. A short walk to the memorials and the mall. The lobby was huge and welcoming, though some of the couches were a bit worn and needs to be replaced. The rooms were clean, beds comfortable, and there was a Keurig coffee maker in our room! The bathroom was very spacious and the showers were awesome. A safe would have been helpful to store passports, money and small electronics instead of lugging everything around while touring. A small refrigerator would have been a good enity to have. My 5 yr old grandson had milk and snacks that needed c
Bell staff and front desk staff at check in were very helpful. Also housekeeping staff was quite nice. Check out staff not very friendly
Broken towel rack in the bathroom
Quiet room. Shower worked. First room not clean (pubic hair in tub, stuck to used soap). Changed room. Got a sarcastic apology. Next day, coffee maker in room didn't work. Asked for a new one. Instead, they sent a repair guy ("did you put water in it?" -really!?). Took 45 mins to finally get coffee & hit the gym brfore AM meeting. And what a dump of a gym. One of two treadmills broken, eqipment from 1980. Oh. And $10 for in-room wifi? Why would a business traveler stay at this place? I won't do so again.
Valet and door staff were terrific, as was check-out staff. Rooms were clean, comfortable and well-appointed. The location was perfect for our activities in the city, close to the Metro and the Capitol. Price was very reasonable, Overall it was an excellent value. Registration person never bothered to look up during the transaction, even when we first approached the desk - she just sensed we were there and launched into her questions. Repeated the mistake when we returned with the valet ticket to stamp.
Central location and near Union Station.
I RESERVED 5 ROOMS BUT WHEN I CALLED TO ASSIGN NAMES TO THE ROOMS, I WAS SUBJECTED TO A PISSING CONTEST BETWEEN THE FRONT DESK AND RESERVATION DEPARTMENT. iT WAS SUPPOSED TO BE RESOLVED, BUT ON ARRIVASL IT WAS NOT. iT CONTINUED DOWN HILL AT THE FRONT DESK. NEVER AGAIN...
very close to visit places. very neat and customer service was very good. I would recommend this hotel to my friends
Friendly staff who helped with relocation to a room on a different floor than initially indicated and provided forgotten toiletries in the morning. This hotel is in a neat building and in a great location. The weather, but you can't control that.
Great location if spending time along the National Mall. It's only a few blocks down. The hotel is gorgeous and the staff very kind and helpful. The in-hotel restaurant Poste is very good as well (get the Lamb Burger!). Overall, my wife and I had a great time there. Like most hotels ... the pillows. The mattress itself was great, but the pillows were small and squished down to near nothing.
This hotel, in an excellent location is a bit "long in the tooth" as the Brits would say.. but aside from the 1/4 mile walk to my room, the staff was great and they had a nice hospitality bar in the main lobby. Getting your bag up a flight of stairs w/o a ramp is something that they should work on .. esp when no valet staff is around to help. About as convenient as the NY Subway.
Beautiful room in historical building within short walk to all major museums, White House, and the Mall. Gold fish provided by the hotel (you have to ask for it) kept us company and made us feel at home. Complimentary bottle of champagne for my birthday was unexpected and wonderfully rounded up absolutely unique experience.
Great Hotel. My wife and I stayed here for valentines/anniversary. We were very pleased with the service from start to finish. We got the King Room with the vaulted ceilings and was everything we expected and more. Wow! those robes are nice and after not going ahead and buying one the spot I finally just broke down and ordered it. Staff at the front desk were very courteous and helpful and that extra touch of remembering that I had called earlier to inform them that we would not check in until after dinner was nice. (Hey I know its in the computer but its nice to hear the words). We will definitely return again.
The staff, lobby, bar were very good and comfortable. The resturant was average. The room was small since the building was converted to a hotel from the post office. I stay with the Kimpton chain all the time. The room was very small for 2 people and 2 21 inch suitcases. However, it was functional. I rete the hotel 3.5 starts.
I loved my stay at the Kimpton Hotel Monaco. Our room was on a quit floor, spacious with high ceilings, a seating area, and a fully stocked minibar. The hotel is centrally located so easy to walk to nearby restaurants and museums. The pillows were not fluffy, more flat leaving my neck sore the next morning.
Location is very ideal and convenient Carpet in the foyer and lifts looks too old and dents impression on the hotel
We basically got two rooms for the price of one. A room with two singles for the kids and the other with a king. The price was half of the other hotels in the area and was close to everything. The rooms were dated and while I wouldn't say the were dirty they were rough around the edges. The beds were old school and not the most comfortable.
It was very well positioned in downtown DC. It was very old which was kinda cool but take your allergy meds it was very dusty. I think it may have been haunted too... Lol
location hasn't been renovated in, like, 80 years. shabby doesn't fully capture it. windows are thin and so noisy tasters choice instant coffee in the room
Walking distance to everything we wanted to do Parking was expensive
Location, facilities, clean hotel, price Parking option. We parked offsite, 3 blocks away, for 1/3 the cost.
For a stay in Washington D.C., I cannot imagine a more perfect hotel than the Courtyard Washington Convention Center. My husband and I were planning a quick sightseeing trip, and chose the hotel for its price and location. We could not have been more pleased. The hotel was immaculate, our beds were comfortable, and the staff was always more than accommodating. We were within walking distance of the National Mall, a number of museums and restaurants, and practically above Ford Theatre. The hotel itself was not without its charms; being an old bank, the basement included old vaults, and the local architecture, both of our building and the others in the area proved unparalleled. If we ever return to Washington D.C., we would love to stay here again. We were very sad to check out and see our visit end.
It was a nice hotel, in a relatively good location. Not a far walk to the Smithsonians, White House, etc. Parking is expensive and they tell you there's no charge for room service to be delivered, but there is.
Room was good for one person on a business trip. I had problems with the parking. It was expensive for the bad service that was given to me. Also I was double charged for my room. I have booked many hotel rooms and that has never happened to me