Would you like to save as your currency permanently or for this visit only?
Nice beds. You have to pay for wifi. The handicap accessible shower was confusing to figure out and i nearly flooded the bathroom with it. And only single ply toilet paper? What kind of savagery is this?!
Breakfast was pretty decent, though standard. Understaffed at front desk, toilet overflowed, and charged for undisclosed pet fee (booked via OTA).
Location to sites and local food No real room service for late food needs
The price was lower because the hotel is under construction so the price was cheaper. Room was very nice, bed was soft, bathroom was nice, and location was great. The layout is arkward because of the construction.
Great location. Numerous amenities at the hotel Painfully slow check in process. The hot water in the morning ran from nonexistent to very low pressure. I understand m the water pressure is due to construction of the building next-door
This hotel is the same every time I go excellent...I really love the little relaxation area near the escalators and bar. I also loved how clean it was...will definitely be staying here again...,it's perfect because it's only a 5min or so minute uber ride from like DuPont and Adams Morgan I didn't care for how high parking garage was it cost $40 dollars for parking so needless to say I didn't park (just parked on the street....also didn't really like how far the ice machine was lightyears away from the room be
Pool No fridge in room. No charging station for iPhone.
The staff (especially in the Executive Lounge) was exceptionally friendly and accommodating. Our bed was very comfortable, the view was fantastic, and everything seemed up to date. We somehow snagged this Hilton Honors room and the frree wi-fi through Kayak. The location is on the edge of a residential neighborhood and a bunch of restaurants within walking distance. There were a couple of hairs in the shower, but nothing too shocking. Parking overnight and hourly was so expensive that we had to search for street parking. Free wifi was only available in public spaces. Some of the facilities were closed (due to winter) or accessible only by Hilton Honors.
The cozy room. That parking is expensive luckily I always get parking spot in the street.
Room was very nice and clean, very comfortable. Staff were very helpful. However, parking in the garage was VERY expensive- $43 for one night. I sucked it up and paid it. I prepaid for the room for Kayak, so it wasn't a big deal. I saw that they had put a $50 hold on my card as well. After I left, they charged my card the $43 for the parking and released the $50 hold, but one week later, I still have a $43 hold for the parking on my card. After contacting the hotel, leaving messages for billing, the garage, and all types of people, I finally got through to Hilton Guest assurance who contacted management for me. The management's response was that this was standard practice and to take it up with the credit card company. The credit card company cannot do anything with pending charges. I've never seen a hold last so long, especially after they have collected their money.
its position at the city!
Upon telling the desk clerk and manager at check-in that I had honeymooned at this hotel almost 47 years ago, they expressed genuine delight and immediately offered me a complimentary service. The following morning when I needed help with the timing of a couple of things, I discovered that the word about my stay had spread and a second manager took care of me with very attentive service. It's wonderful that a large, old hotel in a big city understands the importance of making the individual guest feel special.
The neighborhood had a little of everything for you whithin short walk distance. Was nice to have the calm of the neighborhood but close enough to get into the hustle of the downtown area. The housekeeping staff spent more times in the hall on their phones texting and talking. We left our rooms around 10a and when we returned around 4:30 Our room had not yet been cleaned. Before we left for dinner we called and asked that our room be refreshed and housekeeping said they would be right up. They never came. I did say something to the front desk at check out - her response was "oh, that's not supppsed to happen that way. Now, I did get an email from management apologizing, but stating that he discussed with housekeeping and they blamed us for having the do not disturb on. We had made sure it was Not on (double checked) before we left for dinner. The staff was very friendly - just REALLY distracted with their phones.
Clean rooms and great staff. The bathroom privacy was not ideal given we were in a two queen bed room with our teenage daughter.
The ideal location in Dupont Circle Washington D.C. over-shadowed some of the quirks in the room configuration. Very nice bar & restaurant in the lobby. Not much room to hang clothes or unpack clothes. The lighting in the room and bathroom could have been brighter. The TV could have been on an extension arm or situated in the center of the room. The door-less shower stall was a bit messy.
I had reserved and paid for a room a week before I was scheduled to arrive. When I finally got there at 11:15p after a long day of travel, the front desk clerk informed me that they had NO ROOM available for me. He gave me a "voucher" for a "nearby" hotel, handed me a $20 bill and hailed me a cab. This other hotel was miles away, not nearly as nice or well-located, and had no idea what was going on. I received no follow-up from the Dupont Circle Hotel management or staff to make sure everything was ok, no less a complimentary stay or anything. And the kicker: as of today (4 days after this debacle) the $1000+ charge for my room is STILL on my credit card (i.e., no refund). I will never, ever stay at this hotel again, and neither should you.
Hotel staff were always attentive and helpful.
Great location. Staff very attentive. The bathroom doors do not go to the ceiling. Saloon style doors. A little awkward for privacy.
The hotel staff was very cordial. Very busy and active bar in the hotel. Breakfast from the hotel restaurant was good. The room was clean and very modern. Beds were very comfortable. Access to the closet was limited due to the proximity of the bed to the closet doors - couldn't open the doors enough.
Location, Cafe DuPont and Bar DuPont Terrible reservation system. I believe they intentionally overbook the hotel and end up turning away guests. WiFi is terrible. No connection during my 5 nights even after daily complaints. Night front desk staff is mediocre.
Stay was wonderful! Great location near Metro and restaurants..would definitely book again in future! Pillows were too soft and room seemed very warm.
Modern and sleek. Staff was fantastic. Location couldn't be better. Heated bathroom floors! No recycling. Hallways were cold.
The only thing I can really say is that the location of this hotel room is right in the middle of everything.An the shower was great Where do I start, first off the rooms don't match the picture online. The staff there is very rude. The only way I was able to get any help from them was to ask to speak to the manager. The beds there look like something from 1980's . There is no door on the bathroom so if you want to us the bathroom if you have family,friends with you you have to use the lobby bathroom. The parking fee for this place is way to high your best to drive 2 blocks down an park your own car for $15.00 instead of paying the hotel room $55.20.
Nice decor and amenities, good restaurant and bar, friendly , responsive staff , great location
Great location, very trendy, rooftop pool and bar excellent! Parking a little pricey, small but clean (and cute) rooms
The renovation & new decor is pretty much complete! The hotel looks beautiful! The facility is great, comfy, and has a lot to offer. Our stay was okay and went smoothly. The young man who checked us out on Sunday was super friendly and very nice! (wish we would've had him at check in) Check in at 1am was a bit rough and staff was not very friendly. Being giving some information or offer of any help or to answer questions would have been nice. Knowing about the breakfast foods in the AM would have made things a little nicer also.
The beds were very comfortable. I wish there was a mini fridge in the room and the room need better lighting.
Beautiful and clean We were given a handicapped room and the bathroom facilities made it difficult to shower and relax. We were also told there was no charge on parking when booking and then charged.
The beds were very comfortable, the decor is very stylish and the staff couldn't have been more welcome and helpful. The perfect place to stay in DC near great restaurants, the metro, cool neighborhood. Will stay again!
Nothing Small room and very noisy
It was a beautiful hotel, and the staff was very friendly. There were no ice machines, the wifi never worked the whole time we were there and they charged you for it. We had to call maintenance 4 times because AC would not turn off.
Embassy Row is a gorgeous area to stay. The interior design aesthetic was fun and well done! It was easy to relax and feel comfortable. The "Adult Rec Room" was a fun detail as well. Never did I see the staff without a smile. They were eager to help with everything from handling wet umbrellas to dining recommendations . Very close to the Metro, so navigating was a breeze. The A/C is loud inside the rooms. (But only a problem if you're a light sleeper.)
Ideal location. Some issues with the AC. It was ok, just not ideal.
Very cool rooftop pool and bar geared towards adults with excellent live DJ. Gay-friendly atmosphere. Clean and modern furnishings. Fun, young vibe. Service could have been more professional. Hotel seemed understaffed. Pool area needs more lounge chairs as seating was very limited. Rooftop bar offerings were limited and bartender skill was somewhat below expectations for such a cool space.
This hotel has just been totally renovated, it is literally steps away from a metro station (key in DC). I stayed here at the last minute recently and will be back.
The Embassy Row is a trendy well-decorated hotel in a modern style, recently renovated. Excellent location, nice rooftop with small pool. Good food on rooftop... they have a limited selection but only $10 for each item at the grill. The staff seemed confused at every turn whenever we asked a question, particularly about pool access. They were friendly but unclear. The hotel charged us an extra $10 per day for amenities without fully explaining this ahead of time. When we asked about this upon check-out, front desk staff said it is for wi-fi, rooftop, fitness center, etc. Why is that not just included in the nightly rate? Also, parking is very expensive ($45/night).
Effortless, compact and clean. The windows open! The decor is a bit tooooooooo deco. The restaurant felt a bit dismal.
Loved it... Got a free room upgrade.... I would stay there again the next time I'm in DC
location near the Metro and good neighborhood. This was our second stay at the Carlyle and would go back again.
I liked the quality presentation of authentic art deco style. N/A
very helpful staff parking --too few spaces
We heard a dog barking and were immediately moved to a lovely room. The concierge helped us try to get a taxi under very difficult circumstances.
Nice room, great location, enjoyable breakfast priced right
close to the capitol, and to resteraunts
they were so kind to us and our dogs-- super helpful!
Loved the style and the service. We just missed wine hour so they gave us a couple of beers instead. Room was great. Very comfy. Rooms were a bit small but not an issue at all!
Location, staff and room amenities were fantastic The temperature in the room was very warm, could not cool the room down. Also, the hallways had a mouldy smell
the front desk staff was very helpful and courteous. The room was clean and spacious. The bathroom was wonderful.
Spacious room located across the street from our conference The heat in the room was stuck on and the thermostat didn't do anything. Had to leave the windows open to be bearable in the room.
I loved the room and the cleanliness...the comfort of the bed..overall great... the fact that there was no tub mat in the bathroom. Tub very slippery. as a business traveler my flight was late and when I got to the hotel there was no restaurant or room service.. on my floor there were not even vending machines to purchase soft drinks..
Art, shower Free coffee in lobby needed!
The location and comfort. The hotel had wi fi problems and did not communicate this fact. At the check in I was given the incorrect wi fi address. it could have been corrected. Also, I have stayed at the Churchill multiple times. Someone on the staff could have said hello. Finally, the printer in the lobby did not work.
Got no parking and they charge 46 $ for car over night To much
Great location and accommodation . Personable staff. If I had to find a weakness it would be too very small elevators
Friendly, helpful staff; great location, spacious room, well appointed and comfy. Overall good pic! Room too hot, useless thermostat, too much light at night. Bring a sleep mask
Great location. Great customer service.
Spacious rooms, very friendly staff, excellent location, comfortable bed. One elevator (of two) didn't work; the coffee was bad.
Very warm and welcoming front desk staff. Great location. Well appointed rooms and spacious Nothing comes to mind.
Have stayed here frequently for conferences and vacations. It is an older hotel which is constantly updated. But the rooms are not cookie cutter. Some have wonderful nooks and crannies and walkin closets. There is valet parking. The staff are ver accommodating and friendly. Location is fabulous. Not far from a metro station. Restaurant and bar in the hotel.
Location on Embassy row is amazing. It's right around the Australian Embassy, India Embassy, Trinidad & Tobago Embassy and several others. It's also within walking distance to several eateries and DuPont circle. The drain in the bath tub would clog when I took a shower. The cable TV selection was spotty and I had to go down to the bar to watch Monday night football. Some of the wall paper is old and coming off of the wall. but other then that, no major complaints.
Great location. Comfortable and stylish accommodations.
Location to the metrorail system. no
Beautiful and spacious room with a wonderful view (although admittedly I was on the top floor on the right side of the building). Excellent location and some great restaurants nearby. The room key magnetization system didn't work well and the staff were not spectacularly efficient.
This hotel was close to everything and the staff was awesome! Highly recommend staying here! I will be back!
The staff at the reception were extremely helpful and knowledgeable about the area. I think they deserve a thumbs up :)
The Fairfax is a very nice hotel; terrific, terrific location close to many great restaurants and the Metro, extremely comfortable room, very accommodating staff. A completely positive experience (as always--I have stayed here before).
The Fairfax at Embassy Row exceeded our expectations. All of the staff were well-trained, courteous and extremely helpful. The room was very comfortable, the bathroom had a great shower, and two morning newspapers were provided. The concierge recommended a monthly event at the nearby Phillips Collection, which happened to coincide with our stay. The hotel has a great location, near the Metro and scores of restaurants and shopping. We were very impressed with the hotel and would definitely return.
Very warmly welcomed. The air conditioner was very noisey
The lobby was beautiful and inviting.
Very clean, comfortable, and modern. It is currently under construction in the hotel lobby, but it was never bothersome to us. We could not hear it even from the elevator! Great place to stay
Rooms are clean ; relatively quiet, nice staff Under construction Quinoa oatmeal everytime in breakfast buffet
The location was great. Close to Georgetown, Dupont Circle and a reasonable distance to the mall. The restaurant served a good breakfast. Large comfortable room. We arrived near midnight. The valet parking at that hour is handled by a rather rude and indifferent man in a security guard uniform. Check in was rather slow. WiFi is extra.
the renovations are finished the location is good the price was still right the walls are thick and I've never heard my neighbors free breakfast isn't included anymore will the price start to rise as people discover this place?
Was hair in my ice tray but it was a peaceful stay.
Not a bad location from the White House. Cleanly, friendly staff, and have a bag check-in. Room felt "stuffy." You can hear some traffic and sounds from the nearby college.
The location was great. In the center of the DC business district with food and shops everywhere. Close to the national mall. It's a hike but a doable walk. Not as advertised. The suite was nowhere near as luxurious as advertised. There was constitution within the hotel that I was not notified about. Room prices should not have been $200 per night plus parking with the construction. Room had an outdated feel. I would love to stay again in a few years when they gut and renovate the entire hotel.
Perfect location for us, near Dupont Circle. Large room, clean, kitchenette, very comfortable bed, L'Occitane toiletries. Good Happy Hour menu in bar, Nice stay.
The convenience, staff and rooms were all outstanding. Clean, spacious.
Location was great for business, dining and nightlife. Current renovations took away, but it's something that has to be done. Besides the construction the place was nice, quiet and was within walking distance to many businesses, restaurants and nightlife as well as tourist attractions.
Whenever I'm in DC, (once or twice a year) I always stay at the St. Gregory. It's centrally located in the Hub of DC action with convenient public transportation to anywhere within walking distance from the front door. Love the food, drink, and freindly smiles and banter of the doormen. The computer equipment in the business center can use some updating though.
Attention to detail; Aesthetics; Quality of room; Great amenities; Blue Duck Tavern Pillow too high/mattress a little too soft for my liking, but that I suppose is nothing more than my personal preference.
Service and public areas what you would expect from this mark. Rooms are a bit tired.
Location was the best thing Nothing in particular but it could be less pricey
- Facilities were great - Hotel rooms comfortable and spacious - Very nice Gym facilities - Front desk staff very welcoming and corporative - Room wasn't ready on time - Staff in lobby area; not so friendly - Corridors were very warm
Impeccable service and great location.
The staff were extreamly helpful and went out of their way to make sure our stay was a very good expericance.
The staff are great and go out of their way to make your stay perfect. Meticulously clean.
The staff was very friendly and knew our names quickly.
very friendly staff and clean room with good linen.location is convenient room too small
Happy Hour, Coffee/Tea and Juices in the morning, and an ultra modern sleek hotel. Besides the pool being a letdown (definitely not sanitary) Pool was definitely not up to par. They do not consistently filter the water in there therefore the water stays stagnant. There is barely any sunlight that enters the courtyard too.
Nice design/vibe Caveat this with the fact that I travel monthly for business and see a lot of hotels: 1. Mattress was sub-standard. Sat down on it and was like "uh oh." 2. Walls were thin. I could hear neighbors snoring and the exact words in their phone conversations...until midnight. 3. Room was small. The only place with enough room to do a push-up or sit-up is by the door.
liked the happy hour, friendly staff, bathrobes, lovely decor, large rooms, fluffy pillows lobby layout was a bit confusing, i got lost on my way up to my room. Bathrobes could have been newer and softer
Friendly staff. Comfortable beds. Nice modern decor. No in room coffee
Bar service was incredibly slow.
Manager and front desk personnel are incompetent. Very unhelpful and will say anything to defend their own stupidity and faults rather than accommodate their hotel guests.
The location was good. The staff was pretty good. The style was what I was expecting, upscale and modern. The pool was small and full of children and toys. Not the relaxing environment I was expecting. The elevators were very small and always full. Our room felt cramped. You could barely fit between the end of the bed and the dresser and I am not a wide person. The shower head did not have enough pressure. We found 2 bugs in the shower. There was no soap for the shower. Our room backed up to a maid closet and was near the elevators which were both loud and could be heard throughout the night. Parking cost $45/day and there is really no other options nearby. None of these things are major problems but at $200/night I expected better.
To get to the included internet was very confusing without asking. Al the other options had an extra cost.
good friendly service
We arrived in town earlier than expected and we were allowed to check in very early with no trouble.
staff was very friendly room was very musty smelling hotel seemed a little worn and rundown
We had an excelent stay at Marriot.... We enjoyed But...... 5 minutes after we leave the room, my wife left an expensive blouse in the room... I personally hanged out the blouse in the closet...so I went back to pick it up.... sadly I couldn't find it..... the staff came to the room..... But nothing of blouse was there.... that evening in our family meeting my wife didnt know what to wear.... So sad.... No time to shopping that day. So, Next time you leave you room in this Hotel.... you know what to do before close the door ....
A satisfying choice-well appointed, good sized rooms. Comfy bed. Good location to Foggy Bottom and Georgetown
Walking distance to Mall and Georgetown Nothing
The room was tiny and a dump. It was dusty, I was sick all night. The hotel is in need of a major renovation.
Nice early check in. Clean and comfy beds. Expensive. Lack of free wifi is annoying
The location at 21st and M is great. The staff was friendly and helpful. The cookies at check in were delicious! The property seemed to be under some type of renovation. So, from the outside, parts of the hitem seemed to be out of commission. The room was fine. But the hallway was almost exclusively grey and dated.
Very nice, large, clean rooms. Under construction. Gets noisy well before 8am says it's in Georgetown but really it's east of it. Not a lot walking distance
Good location Several smokers on our floor.
Clean, beautiful room, bed was very comfortable, good food. the air conditioner was noisy.
Overall hotel was in great condition and price was right. Wireless charge of like $15 is ridiculous in this day and age.
From the staff to the amenities, enjoyed the room, restaurant and proximity in DC. WiFi in room should be free and food pricey.
Near perfect stay Everything very pricey, but not out of line with the area.
Great location. Very clean room and bathroom. Great ambiance in the area. The air conditioner in the room would keep automatically changing to the heater setting.
Extremely impressed by staff, facilities, comfort, cleanliness and overall level of quality.
Overall, a nice hotel and had a good stay. I especially enjoyed the gym, which was the best hotel gym I've ever tried - had a lifting platform, power racks, and dumbbells going up to 120 lbs. My only complaint would be the daily parking fee, nearly $50 a day. Nearby garages seemed to be charging $20-$25 a day.
Very nice hotel. Lobby was well designed and appealing. Room was spacious and welcoming No major dislikes.
Facility was quiet, clean and showed a high level of attention to detail. Concierge was very helpful for dinner recommendations and provided a perfect location that was not readily found via standard web based search. Gym staff was inattentive and actually were playing 2 types of music very loudly at the same time!
Clean, rooms updated Rooms a bit on the small side
There was food crumbs underneath the bed when we got there
Location, staff were great At $200/night I could have had a true 4 star
Clean room, big bed, hot shower, fast enough internet. Located near plenty of restaurants and pubs. Convenient to Metro. $22 for breakfast, which in NOT included with the room?! Luckily, Bagels Etc is a short walk away. Coffee machine in room was nice, but staff left just two creamers each day.
Great location! Polite and friendly staff. Wonderful restaurant!! Spacious room, and a very comfortable bed.
Service was excellent. Nice bed. Room was large. Very tiny bathrooms! Very noisy at times. Congested lobby.
Staff was wonderful Bathroom soap system is cheap
The Hotel Madera was perfectly located for walking as well as catching the Dupont Circle Metro stop. Lots of nearby shops and restaurants. Rooms were clean and spacious. The entire hotel staff was friendly, helpful, and accommodating.
The front desk staff was very friendly, and rooms are beautiful! I liked the walk ability of the area, with a little stretch to walk to Georgetown or the mall before returning to a luxe lobby and beautiful room.
- Spacious room with nice modern design. Friendly staff. - Wonderful food from room service, provided by the restaurant next door Firefly. - Tiny tinny bathroom. We expected small bathroom after reading the reviews but didn't expect that you could hardly close the bathroom door if someone is sitting on the toilet. - Weak Wi-Fi signals in my room and it's not free. The hotel did graciously refund the Wi-Fi charges after our complaint. - Lower floor rooms facing the street could get noisy at night due to foot traffic and restaurant activities.
Staff was very friendly. Beautiful atmosphere. Comfortable beds. Balcony door was broken, and no one came to see it despite my attempts to have it fixed. Very unsafe and unprofessional.
Clean, modern, nice staff. Good location. Very walkable. A bit far from the metro but not too much
The hotel was fine, staff was very nice. The bed was just really awful.
-Courteous and friendly staff -Fantastic location -Well-appointed, clean, and spacious room -Ice water dispensers filled with lemons and limes by the entrance (neat feature on 90+ degree days!) -Soft sheets and comfortable bed -Cool restaurant in the lobby -Stone's throw from the Dupont metro station -Great value and will stay here again! -No complaints!!
Great rooms. Like that you put key in to control air conditioner so weren't wasting energy while not there. EXCELLENT bathroom. No free wifi in the rooms. Confusing information about how to get room service
The staff of the hotel is excellent.
Central location to shops and restuarants. No real negatives.
Responsiveness of the staff Attempt to park in such a small area
As of Aug 31, the lobby was undergoing renovations. I didn't know that prior to my arrival. Not a big deal, my room was perfect. Just a heads up for future goers. Valet parking was $45/day, but you can come and go as you please. They do have self parking that's a bit cheaper. Pick your poison.
location, however many other hotels in the area. Very comfortable bed. Large Bathroom. Small room. But overpriced.
Signed up for a 3 person hotel room - was changed an extra $20 for a double bed attached to a dolly so that we all had a place to sleep....I guess the room can fit three but not the beds...beware. The concierge asked "will all three of you be sleeping in the king size bed?" I said "No, of course not. I signed up for a 3 person room..." anyway lost $20....
Very close to Georgetown. Also the bed was very comfortable!
I loved the location Renovations starting at 8am (ie- removing tile from the room above us). We did not have working water for over 12 hours!!! Our final bill had a $500 charge for our last night's stay.
Our room was nicely appointed and well designed.The staff, although limited in numbers, were very nice and accomodating. We were happy to have a quiet room, as requested, with a super comfortable bed with beautiful linens. I wish every hotel experience was this great! I have to mention the perfect location for sightseeing, walking and shopping.
The cleanliness and comfortable atmosphere. Relatively small lobby when compared to other Westin's.
wonderful hotel, nice room with a beautiful bathroom. walking distance to lincoln memorial etc pary at the square below was kinda noisy