Wheeling Hotels

I am in Buffalo Grove area every 3 weeks on personal business. I will not stay at Westin again. WiFi is additional cost and not cheap. Business hotels offer WiFi free of charge or included in room rate. Charged me $7 service fee for a drink from room service. The drink cost around $10. Ridiculous! When I complained, receptionist was not very interested in making a compromise or even removing it from the bill. I will not be staying at Westin again. I certainly will not recommend it.

Nice room and helpful staff. In and out easily.

Parking is incredibly bad, so far away.

This guest did not leave comments about this hotel.

guest services bought us an extra pillow.

It wasn't great but it wasn't terrible either.

Close to O'Hare, good food in restaurant (but pricey), good conference facilities, clean, comfortable.

Slow bellhops, watered down cocktails in bar, pair of queen beds is really a pair of full size, humid in rooms, doors stuck

That it was clean and you have till 3 to check out on Sunday.

You had to pay to park

1. first handicapped room given was funky. 2. second room was on a different floor 3. air conditioner did not work in second room well 4. toilets are too low 5. no micro wave oven 6. charged for water and parking

only good thing was it closeness to Arena

clean, access to O'hare

No pool, pay internet

Generally clean, spacious room. Close to our family events, and convenient to other businesses and services. Helpful staff.

Loud guests in the hallways late on Saturday night. (Teens celebrating team losses or wins, I'm guessing.) Electricity went off for a while on Saturday morning, which confused a lot of us, including the staff. I agree with previous comment suggesting fridge in room.

Comfortable room, especially the bed. When my keycard didn't work, the staff sent someone to bring me a new one (instead of making me drag my stuff back downstairs). Good breakfast with many options.

A fridge in the room would be nice. A bit noisy with parking surrounding the hotel. The workout room is small, not much room around the treadmill, though it wasn't crowded either.

The rooms were very clean, and smelled clean. Comfortable sleep number bed with nice size TV. Very comfortable stay.

The guy at the front desk gave me a lot of attitude when I was checking in. He treated me and my girlfriend very poorly.

How much they knew about the "law". More than the police, apparently

Everything

It states that it's 1/4 mile from the airport, but that's as the crow flies from a far away runway edge! It's more like 4-5 miles, but was still a short reasonable shuttle. My stay was due to a missed connection.

we tried to stay here despite plans to be in the city every day. That 40 minute drive was not great, and we still ended up paying a bunch for paring when we got there. Clearly this hotel is centered around airport traffic and overnighters for that. not great for families or vacationers at all, really.

No pool.

Close to airport

Staff was very helpful and courteous, the shuttle drivers were prompt and the room was updated with very comfortable mattresses. The bathroom was clean and well stocked with towels and washcloths. We had a great dinner at the restaurant at the end of the building, Shoeless Joe's, which was easy to walk to and open late. With free breakfast, Wi-Fi, and proximity to O'hare airport, can't beat it.

Great bed.

Cleanliness. View. Thats about it

Didnt like the fact that there was not enough spaces to park my car. The lot was completely filled, and the hotel offers no valet service. I wouldve happily paid $10-$15 for valet, instead of having to drive around the lot in circles for close to half an hour waiting for a spot to eventually open up. The staff didnt offer much helpful suggestions on where to park my car if a spot wouldnt open up. - The room was nice, clean, organized. My only complaint about the room was the bed and pillows. Most umcomfortable bed Ive ever slept on. No pillow top or decent padding on the mattress. You can literally feel the hard springs digging into your back. The pillows offer no neck support, so you pretty much have to bunch the hell out of the pillow so that at least your head and neck are comfortable. I woke up 4x during the night bc the bed was just so damn uncomfortable. -- I never write bad reviews about hotels ever because Ive always had good experiences, but being that this hotel is a Hilton, and your paying the Hilton price, the quality/experience was definitely below average and I wont stay there again. For the same price, there are far better hotels in the Rosemont/O'hare area that Ive stayed at, such as the Marriot Courtyard right next to the very same Hilton I stayed at, or the Springhill Suites less than 5minutes away. -- Overall, I wish I had my $200 back for the one night I stayed the Hilton. Not worth it.

It was average

The hotel is under construction. The paint smell was awful. The manager was sarcastic and was not willing to accommodate my needs initially. He was argumentative when I told him that it was not stated that the hotel was under construction,

The hotel was close to my conference and saved me money. Was also close (via driving) to casual places to eat. Was quiet.

Hotel says it's being renovated and I did smell paint. My room was not renovated but was sufficient. Dead bug in middle of bathroom. Entry to hotel with decaying wood and overgrown a bit. Very few customers. May have once been thriving but not now.

We've tried a few other hotels in the area and were greatly disappointed. This is our first choice over the last 10 years.

Nice spacious clean room

No free breakfast

it was very nice

Under construction.

Old rugs. Old mattresses. Not worth it. Especially in that area with all the planes.

At first we were assigned to a smoking room. I didn't even know there were still hotels with smoking rooms. The front desk staff told us before we even went to our room and were able to reassign us to a non smoking room. We were assigned to a 'Sleep advantage' floor so it was nice and quiet. The bed was awesome! Both my husband and I slept great. The fridge and microwave were plusses.

The staff was very friendly. The Select comfort bed did not work and the bed was uncomfortable.

No microwave or mini fridge in the room and room service was a little pricey. Bathroom wasn't as nice as I expected

The facilities and staff were very nice. The restaurant and bar staff very friendly and accommodating. Room was comfortable and spacious. Good location.

We booked a king bed but during check in was told the website I used is whatever is available. Wasn't happy about that. They did switch us the second night when one became available for the rest of our stay. The website thru Kayak was GetaRoom that booked the room. So I suggest to confirm your type of room before you stay if you go thru that website.

Happy hour is nice breakfast toi

What I didn't like I book online gave me a total then in the desk got a different price

The breakfast was delicious and offered everything we could have wanted. Pleasant surprise!

Best value for the money. Would definitely stay there again.

Price was okay.

Smelled old and run down, especially the filthy hallway carpets. Room was wrongly reserved; I had a double booked but upon arrival, was listed as a full single. Switched to a double but a smelly smoking room & I was walked in on because 'computer system'

Treadmills were not in good shape

The people were very friendly and helpful, the rooms were beautiful and clean. As far as location, the train station was a simple walk up the street and took you directly into the center of the city. Dinning was pricey at Gibson's but it was delicious and the service and food was wonderful.

More reasonably priced dinning areas are quite a distance up the street, which left your options fairly limited if you wanted quick and cheap. And even if you made the walk your options were limited.

Booked two rooms. One a king and another a double. Both rooms were suite like with a half wall seperating the bedroom from the living area. TV swivels between the rooms. Bed was very comfortable

They double booked a room and we opened the door to someone taking. A shower. Quickly reassigned room. Not as sincere apology as I would have expected from a high end hotel

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Proximity to family and I-294. We'd stay here again. Quiet place

Staff was very kind and accommodating. Rooms were very clean and comfortable.

Wish the bathroom was a bit bigger. It had the shower and the toilet, but not much place to move inside the bathroom.

The staff was so nice and the rooms were super clean . First time here but definitely will be staying here again! It's close to a lot of places and right off the highway!!

Yes I enjoyed it

No water for drinking at all in the room. Everything was to be bought.

pool and modern design

got rid of hot tub

Clean, excellent customer services, elegant & nice bar

No microwave or fridge in the unit.

This guest did not leave comments about this hotel.

This guest did not leave comments about this hotel.

The rooms were spacious and clean. Nicely decorated and updated.

Desk staff needs to be more proactive and better at follow through. Two occasions-left a room key for someone at the desk and staff 'lost' it. Light fixture IN the pool fell out and floated around in the pool. 15 minutes and still no one came To deal with it. That could have been a serious safety issue.

Room size, pool and hot tub.

Didnt have the basketball court as advertised.

There was blood in the toilet. That was the only bad thing...loved the room and everything else overall

Everything! I felt like I was at home.

Nothing.

It was very clean!!

The parking lot could not accomodate all cars, i guess this is temporarily since they have some construction going on.

Convenience, staff

Nothing I can think of

In General I don't like nothing besides the price

Didn't like the fact they didn't put shampo next day , it smells terrible , and bad location, no shettale to downtown

The staff did not know much about the property.