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Gorgeous setting, fantastic spa, amazing food, nice location at the outskirt of Zermatt, at the start of a few major treks, and a room so romantic and sexy it would make ANYBODY fall in love.
Staff is extremely nice and do their best to make you enjoy your stay the most. Very nice food in the restaurant with a simple and tasty menu. Great wine selection. The design of the hotel is very winter suited, and gives a great atmosphere: warm and yet very modern. The room and all the areas of the hotel were absolutely spotless and all looks brand new and very carefully assembled. We had a great great stay and we will surely come back for our next Zermatt trip. There is direct access to slopes from the hotel on ski.
good service room size on the small side of things
East transfer fron station. Friendly staff. Pleasant room. No atmosphere - but out of season and restaurant closed. Porbably very different in season.
Service was outstanding. Very helpful/friendly staff. Nothing to not like.
Hotel Front Desk staff was very friendly and helpful. Room was clean. Bathroom was updated and roomy. Felt the room was rather sparse. Room picture on booking.com was somewhat misleading.
Room was bright, clean & not overlooked by neighbours Breakfast was very poor - cereals were all mixed together even though offered in separate bowls - no choice on how eggs cooked, or how long the boiled eggs on offer were cooked - some days hard, some days soft etc. Breakfast staff miserable, distracted and slow. Hotel is on the hill behind the main street - the hotel's transport offer was limited to before 10.30am but no one told us this either before arrival or on arrival so taxi fares to and from the ski lift every day proved expensive.
servie and rooms not close to ski fields; inadequate transfers.
The size of our room was excellent.
Good wellness. Hope, they told us bus service from station. It was hard to carry our bags from station (high slope to the hotel!!!)
The rooms were very spacious and the hotel lobby very nice, warm, and inviting.
The location of the hotel was amazing as it must have had the best view of the Matterhorn in Zermatt, we asked for a room at the front of the hotel and had a spectacular view. The staff were really friendly and couldn't do enough for you, it also has an elevator which takes you down the mountain into Zermatt. The hotel pickup service was excellent and very prompt
The Spa and quitness
Clean and efficient hotel. Nice view from breakfast room (we didn't have a room with Matterhorn view). Close to ski lift and center of town
The hotel staff were friendly and helpful. The room was very clean and comfortable. The view was awesome! A good location, easy walking to the rest of the town. Good breakfast buffet, Restaurant for "a special" evening meal was very good too, with a few extra's added in by the restaurant.
The dining staff were superb. The service was so hospitable and respectful. Their attention to the chef's details was wonderful. That the whirlpool area closed so early. We arrived in the late afternoon, and with things to sort out, we could not really appreciate what we paid for.
The view of the Matterhorn from our balcony was absolutely amazing! Breakfast was excellent. The room was fantastic. The hotel's free shuttle bus service from and to the station was very handy. Access to the hotel via the tunnel was very convenient and great fun - a really unique experience! Overall an excellent 4 star hotel in a great location.
Hotel location, room size and comfort.
The location and the quality of the hotel
Outstanding hotel with great location in Zermatt for magnificent views of Zermatt and the Matterhorn. Convenient location to train station. Fantastic spa and dining facilities. Very comfortable room with nice balcony and view.
The welcome at reception was wonderful, staff in the dinning room were excellent. View unbeatable. Dinner size was small portions, large prices.
The Spa and indoor pool.breakfast was excellent as well.
The hotel is beautiful and the people working there are very, very nice. Would have preferred better shampoo, conditioner, bath gel... and single use type.
Excellent service; stunning Matterhorn view.
Fantastic spa in which to relax after a strenuous day walking up in the mountains.
I like facilities such as warm water pool. nothing.
Very nice apartment with plenty of space. Hotel fantastic with kids - even kids robes in the room. Also opened Kids Club specially for us, so we could have time in the spa - with no added charge. Restaurant catered for kids too. Very friendly staff. We would have liked a spa treament on the two days we were there - but only one masseuse, so appointments were hard to get. Should probably book in advance and not when you arrive.
Good breakfast.The room was comfortable withba view of the matterhorn.Conveniently located : close to centre and to ski lift. wifi did not work in the room. The swimming pool is really a very big hot tub. Not really big enough to swm.
My overall experience was very nice. The outdoor heated pool was cool. The people were very friendly. The hours of the pool and hot tub areas, from 4pm to 8pm, didnt seem like enough to me.
The hotel is located 150 mts from the ski lifts, which was great since we went to Zermatt to Ski. The spa is quite nice and the restaurant has great food. The rooms are confortable but the decorations is a bit out of date.
The view in the morning was breathtaking. We had breakfast on our balcony and talked excitedly about what hike we would do while gazing at the Matterhorn. The hotel was festidiously clean with down duvets. Wonderful and quiet. Half mile from train station. Easily walkable, especially with a roller bag.
worth the 15 walk, friendly staff,
Great location wireless internet did not work
The location is very convenient. The staff were very friendly and welcoming. Our room was very comfortable with a superb Matterhorn view. Breakfast was excellent. House-keeping was very efficient. I would most definitely choose this hotel again.
the standard of the hotel was excellent - very comfortable no
There was a lot of space in the rooms. Our room faced a cemetry which was a little annoying.
Strategic location in between the main street of Zermatt and the bus stop to the ski slopes. The team running the attached ski shop has an excellent service. Housekeeping service: room was not properly cleaned during my stay
new clean and well equipped room
Excellent location. Excellent chef. Good-natured service. No
Staff was excellent; room was wonderful; location was perfect; beautiful view of the mountain No.
Perfect central location, no difficulties getting cabs or buses. Helpful when booking restaurants. Easy late night entrance. Rooms always very clean. Staff seemed to magically know when you weren't there, and came in then. Efficient and non-disturbing.
The hotel staff was really helpful, the location was great, it was clean and affordable. The decor was a little outdated.
service was very good
Everything was great: excelent room, excelent position, excelent breakfest, extrabed for my doughter was free, etc no
Very helpful staff and a lovely quiet cosy room with very comfortable beds. The wellness area was a nice bonus after a hard day on the slopes!
The staff were nice and professional, the room was clean and comfortable. The location of the hotel was also good, it's placed in a quiet street, though still near the center of the city with restaurants and pubs and the all the main mountain facilities. The only downside was the communicating balcony with the contiguos rooms.
My experience was very pleasant the whole time. I arrived at the station and the hotel sent a car to pick me up, free of charge! The room was comfortable and clean, breakfast lovely and the staff very friendly and helpful. Free WiFi was also very good, I would stay here again.
Hotel Albatros is situated in a quiet part of Zermatt and we were fortunate enough to have a room with a brilliant view of the Materhorn. I thought that the breakfast was very limited, sufficient but not inspiring.
The location was outstanding. Our room gave us a view of the Matterhorn, although not all of the rooms did. The breakfast was excellent and the staff was extremely helpful and friendly.
Modern, well equipped hotel, centrally but quietly located, traditionally run, with excellent personnel.
Walliserhof Q was perfect. Location in the valley is great, staff was terrific and our room was fantastic. Couldn't ask for anything more. Very happy with this hotel.
Very friendly and accomodating staff, good breakfast, flexible check out
This is a first class hotel in every respect.
Good location with easy accessability form the railway station. It was a bit shame to stay at the terrace room of top floor of the hotel even though my reservation was made with sufficient time ago. Requested the change to river-view side room, It was denied coldly with though my check-in time was before noon. Except these, it was so good in staying there. Sincerely, Won Geun Yoo
Location was convienient.
My room faced the street and apparently there was a nightclub outside of the window. People were on the street talking really loud until after 4am. We called downstairs several times and supposedly the night security guard went out to tell them to be quiet or go inside, but nothing ever changed. I did not sleep the entire night. When I said something about it in the morning, the desk clerk said that she knew that it is a regular problem. They should have warned me about this ahead of time.
The room was very spacious and the staff very helpful and friendly
Central yet quiet, good choice of restaurants No private lounge
The bedroom and bathroom facilities were excellent. Probably the best we have encountered in Switzerland.
Clean, food and location
History of Mountaineering associated with the hotel
The location of the hotel, the friedly hotel staff, good facilities and excelent service, including good meals. No
Fantastic location - in the heart of town, close to the train, ski lifts and ski rentals. Able to buy lift ticket at hotel. Very accomodating and knowlegable staff.
The service was excellent. The hotel was welcoming and friendly. Staff was accomodating of late departure. Spa services not on site.
We liked the decoration and furnishings of the hotel and especially the room we had. We did not eat dinner as we normally only eat a main course and the evening meal was too much for us.
Very friendly and efficient staff. The room was clean and comfortable. Highly recommended!
Friendly and sophisticated
Hotel staff are attentive. Nice decoration inside hotel. Good location in the village.
Spectacular room (606)---large with 2 nice balconies, one with view of the Matterhorn. Exceptional service. Very friendly staff. Luxury în the mountains. Great location in Zermatt. Enjoyed the historic charn with modern conveniences. Breakfast was delicious
The hotel staff is frienly and very helpful. The rooms are nice and comfortable. The location of the hotel is in the middle of Zermatt.
The front desk staff are excellent. They cant do enough for you.
The facilities in the hotel was very good. Nice spa, pool and bar. Service at the hotel was very good and friendly. Maybe it's a bit overpriced for what it is. We stayed in St. Moritz at a hotel with similar facility and it was nearly 200 CHF cheaper.
this hotel even has LCD TV in your room :-) nice and clean facilities, highly recommended
staff and services the room was small
The hotel has quiet and relaxing atmosphere. The location is very good. We could see beautiful view of Matterhorn and easily access to the railway and the cable car station (to Sunnegga). I may stay here if I visit to Zermatt again.
Lovely hotel with gorgeous views of Matterhorn from our room and the breakfast room. Nice spa as well and staff very friendly.
Simpathy, Service, View from bedroom, spa
Service and friendliness of staff
5 star experience. Great staff
Amazing spa facilities, great breakfast with healthy options, magnificent unobstructed views of the Matterhorn, modern bathrooms and all the amenities... Slept in comfort
An excellent choice. Very friendly and accommodating.
Efficient and friendly staff, central location, enjoyed the pool and sauna
Hostess was so warm. We were upgraded to a Mtn. facing room - The view from our room/balcony was incredible! Beautiful new bathroom entirely of Marble. Breakfast was good too. Mattress sides were very weak, but ok for sleeping.
Good location by the mountains. The hotel is old and the comfort is limited .The rooms are small.The mattress are old. This is not a 4 stars hotel.
I did not like, that our room was on the underground level, and not in the same buildind. If the weather was be good, i was be very sad, because in the description of the hotel sad: beautiful view of the Materhorn, but in our romm, there is nothing to see from window.
Great breakfast. Dining staff lacking. No elevator to 5th floor. No head room. No shower. Ran out of hot water every day.
location lack of bath in the room.
Views were amazing, and friendly staff No food available on arrival - and no room service
Very good hotel in Zermatt! The views to Matterhorn are the best, really fantastics, The owners are very friendly. The teleferico to Kelin Matterhorn is only a 50 metres. It´s a perfect place to stay in Zermatt!!!
location, staff at reception and restaurant very warm friendly helpful. the hotel was a useful base to operate from in zermatt. advertised on your site was an indoor swimming pool. no such facility at hotel. extensive building work directly outside hotel commencing work 0730 each morning. in summary, i wanted and booked this hotel for swimming pool use and quiet location. i got neither.
A very pleasant hotel generally the room was not the largest
very good location we were told that there would be wireless/Lan facilities, but they were not available in the room and only in the lobby and while being present in the lobby to try and connect, no help was given. In todays worls, internet is taken for granted, and these facilities should be made available in all rooms (free or charged - that can be at the hotels discretion)
Very spacious room. Bathroom on the other hand rather small sized. Bed mattresses too hard.
Reception was helpful and excellent service, friendly no
a good location, so nice staff, a plentiful breakfast.
Hotel Simi is an excellent hotel, staff were friendly but efficient. Location right in centre of Zermatt about 400 metres from station. Spacious and spotless rooms with balcony and views. Couldn't stay longer
It was very convienently located in Zermatt, close to the train station, close to the main road but very quiet. A good view of the mountains. The location of the hotel and the size of the room were fantastic. This is not the fault of the hotel, but there is so much construction in Zermatt, it's hard to say how long there will be a view of the mountains.
Very quiet position yet close to the main area
Nice interiors. Good bathroom and lighting. Free wireless internet available in room even though they said only available in the lounge. Breakfast good enough. Near to Railway station < 400m walkable. Cost is little high.
We could not keep the room longer but after checking out we could change clothes and shower in the late afternoon
the place and location and the scenes
Friendly staff; comfortable, roomy, clean single room; pretty good breakfast with plenty of variety; fairly much in the centre of the village Only problem was that the hotel wifi network was temperamental - hard to gett connected at times
The free room upgrade was greatly appreciated. The authenticity of the Swiss culture was exemplified by this establishment. The spa, which was wonderful would have been perfect with the inclusion of a hot tub rather than the jacuzzi which required several francs to operate. The issue wasn't the money, but as I had ventured down to the spa in my robe (kindly provided by the hotel), I neglected to bring any coins with me and consequently couldn't use the tub without making an extra trip back to the room to get some change.
The location is excellent in Zermatt The stairs at swimmingpool were slippery.We thought we had a room with sight on Matterhorn and with Balcony.(but we were at the backside
The staff was extremely friendly and helpful. They offer free transportation from the train station to the hotel (and back), if you just let them know when you are arriving they will have a taxi waiting for you. The breakfast was decent too, lots of choice. If you leave the windows open at night, it can get quite noisy as there are bars near by. If you are three in a room, the extra bed is a fold-out arm-chair which is not very comfortable. And, the pillows are feather filled, which can be an issue if you are alergic.
The Spa Location; No transport standby at Train Station; Poor reception
A truly wonderful breakfast with the sweetest decor made for a delightful start to the day.
Free taxi provided, sound very good. The view of Matterhorn from balcony is excellent. The staff is very friendly and flexible. Breakfast is fine. Taxi was arranged for pick up but no taxi was watiing for us when arrived the train station. Luckily walking distance not so far.
I stayed with my wife and two kids in a room that had an additional a loft bedroom with an extra bathroom (for the kids). The room very spacious, clean and charming with alot of wood carve trimmings, and plenty of natural lighting. The same can be said of the lobby dining and living area. And the buffet breakfast was good. This is not meant to be a criticism, but the staff was all business, and not so social.
Perfect locations, both are 15minutes by walk to train station and cable car station. Hotel have shuttle bus to pick up at train station. Hotel staff are very friendly and the room and bed are tidy and clean as well. Will stay again next time.
Welcoming and helpful staff, with good plentiful range at buffet breakfast. Reception / lounge area comfortable and saunaavailable in evenings.
The hotel is a very cute and causy, The staff is indeed helpful and friendly. Bathroom is large and comfortable. The balcon is just fine (with view on Matterhorn). The breakfasts are expectedly fine. The hall makes you feel at home. Spa makes you feel even better then at home. The room itself are not very large. The door is right next to the bed, so you have no place for wet shoes. also I was a little bit frustrated with absence of habitual facilities: glasses, corkscrew, teapot, cups, etc. They are provided on the 1st request (staff is really great!) but anyway I used to have a cup of tea before bed-time.
We liked the wholesome, delicious breakfast...the friendly, helpful staff and very clean, well furnished rooms with every need taken care of. Love the boot heaters in the ski room! I would suggest modernizing the decor in the spa area. Also some of the furniture in the lobby area could be upgraded. Please provide instructions for heat control in the rooms.
Very good location. Traditional design. They provide free transport to the train station. Rooms are spacious and very clean. Like many hotels in Zermatt it is expensive. Ok breakfast.
A very friendly reception and easy check-in and check-out. The owner went out of his way to prepare a breakfast before the usual 07 :00 Hrs breakfast time. The cleaning personnel passed the vacuum cleaner in front of our door much too early in the morning and despite a Do Not Disturb sign.