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Atmosphere and service during breakfast
One of the best hotels in the world. Highly recommend the Junior Suite. The food is amazing, and the service is second to none.
extremely cozy and stylish design in room and in the hotel facilities No. If room rate could be less expensive.
the hotel is very nice, the breakfast is excellent. The price is a bit too high for accomadation.
the location i was excepting more modernity and better service...
We loved our dinner at the hotel seafood restaurant.
The location of this hotel is excellent for my business purpose. There are many little restaurants to choose from and the tram is right next to the hotel.
The staff could not find the Booking .com reservation but handled the situation well and I was given an excellent room as I had requested. None
Location. Location Location...... I would recommend this hotel just for its location. they were overbooked and offered us to choose smoking room or smaller room just above tram station. Unprofessional!!!!!!! We had to wait for 20 minutes at the reception desk before we were taken to see the room.
I like the convenience to the station and shopping. the hotel is very well run with most helpful staff The internet connection is far too expensive. Other Hotels, both in Switzerland and the rest of Europe, have WiFi connections for just a few euros or, often, free.
Very good location. Very easy to move around to important places in Zurich. Good for shopping also. I requested for the taxi to International Airport. I am expecting a meter taxi. When the taxi arrived there is no meter and the hotel didn't inform me ahead about this. Taxi charged me CHF 60 and I think this is not acceptable. Hotel should inform me an estimated cost of the taxi before they call.
centrally located no
Friendly and proffessional staff, hotel location and excellent service no
location, restaurant and cafe The hotel a lot of maintenance works, they should have mentioned that when comfirming reservation. Housekeeping was poor for a 4 star hotel
Large, fully appointed rooms near the train station. Also, near close to major shopping. Attention to detail was lacking for a quality hotel. Two or three small problems but major problem was heat was on and couldn't turn it off while air conditioning was off and couldn't turn it on. If possible book a room away from the main street.
Fantastic boutique hotel, very stylish & comfortable with really friendly staff. No restaurant available.
Attitude of staff, room layout, amenities.
Seen many nice hotels and this is one of the best.
It's in the middle of the city. For this high room price, the breakfast should be included!
yes, it`s expensive but the hotel is pure class.
rooms and service decoration
The friendliness of the staff and the birthday card, champagne.
I like fitness,eating,room service. I like every things in this hotel.
In general every thing good and staff are very helpfull. No.
spacious rooms, room service and quite atmosphere at the lobby staff should be more attentive
Room rate at CHF660 outrageous. Hotel not worth it. Restaurant closed on my Sunday night stay; having to walk down the road to find place for dinner not acceptable at that room rate.
Elegant and with all modern facilities Toilets dont have locks
excellent service nothing
The design. I was not provided a non-smoking room as requested so I dislike the smell of cigars and cigarettes in my room during my entire stay.
The atmosphere of the hotel is great, as all the other Hyatt hotels. Actually I chose Hyatt because I have never been disappointed by this chain.
good room concept, smoking and non-smoking rooms available, spacious bar too expensive for its quality. not really efficient front desk (did not bring up items to the room as requested, but left them without notice at the front desk). when room was cleaned, full ashtray was not emptied (!). ridiculous charge for 5 min stirring (not cleaning) of 1 jacket and 1 pair of trousers: CHF 76.-
Veri nice and personal approach and service, nice locality, quiet area, close to the historical center, Cigarette smell going into non smoking room
Hospitality,friendly stuff, breakfast and mini-bar (soft drinks)were including. Upon arrival we got compliments presents from the hotel manegement. Room fasilities were exellent. Very central,just few minutes from the lake area.Great products in the bathroom.Comfortable bed. Great channels selection. Stereo in the bathroom.Trendy design furniture. Everything was good.
the room is very comfortable hotel is far from the city center.and too expensive and breakfast was very bad.
Staff was friendly, the room clean. At my birthday the hotel offer a present to me, which was very nice. Breakfast is overpriced, with limited options; the A/C system can not be totaly switched off.
All the confort from room; The amability of staff. No.
The warmth of the staff at The Alden greets you as you arrive and is an part of every thoughtful encounter! The rooms are exquisite- we had a hallway with modern art leading to our charming yet very modern room with a living room w/ sofa and bedrooms. Pretty design and architectural elements. Would stay any time I am in Zurich! I loved everything about the hotel!
Too many decore, too less comfort for this price.... , breakfast is economy class.
I have stayed in many 5 star hotels all over the world and the service, staff and charm here was one of the best. I cannot tell you how very special they made me feel each day I was there, one would have thought I was a celebrity. Not a thing, it was charming.
Very convinient for a city trip. the hotel is quiet and the rooms are very big for a hotel in the city of zuerich.
Room spacious and clean. Restaurant was less than expected in a hotel of this standard.
This was a basic business hotel. Nothing special about it, but very expensive.
Professional staff, beautiful room. I have stayed at several hotels in Zurich, but would return to this one, I think.
Lovely suite, very clean helpful reception staff.
Breakfast, service, cleanliness, location
great location during week very remote at night
your friendly and helpful staff and reception. headboards of beds are not very comfortable
Superb hotel. Very well positioned for Paradeplatz and Bahnhofstrasse. I can think of nothing bad to say about it.
Excellent service, optimal location
very cooperative and helpful staff
Friendly staff No
Location was great and the breakfast and restaurant were also very good TV and hardline internet didn't work and they didn't even attempt to fix it the whole time I was there (2 weeks).
Very good location. Superior double room big enough & comfortable,very good breakfast,
Great location, close to main section of Zurich. A little expensive for what you get, however, the location is what I feel I paid for.
Maintenance has some problems: Two lights were not working in the room at first. After notification to the desk one was fixed, while the repair of the second was only accomplished after another call, taking one day
The hotel is well situated in the middle of the town with easy access to everything. Breakfast was excellent.
Extremely welcoming. An obviously large amount of repeat business given the conversations overheard from a steady stream of arrivals whilst I was waiting in reception for a colleague. Great business location and very comfortable. Make WiFi free and easy to access in all rooms in this modern business age
Very good breakfast a bit run down and expensive for value
Pleasant room, convenient to shops and station. Friendly reception staff A little noisy due to its central location. Would have like to order snack from room service, but only asian fusion food available.
The Internet-TV in a room of hotel was pleasant. One lack - TV programs from Russia were inaccessible. 1. The teapot did not work also I could not prepare for tea to itself. 2. The floor in a bathroom was very cold and I have not find out as it is possible to switch on heating of a floor.
The staff were very helpful. I lost my phone during my stay and the hotel staff found it for me! The restaurant attached was very good too.
No Airconition it is very hot, the floor made of wood and make noise when moving around, very noisey becuse of street intersection at the corner of hotlel (no aircondtioner) and small lift
The large, glass-walled shower was just right for a naughty romantic weekend with my wife. Glad the toilet had solid walls though! Location was about ideal for the old city. Beds were great (we'll be getting twin singles pushed close for our next bed purchase). The room faced a club and the street, which was noisy at night. While the windows were sound-proof, the room heated up quicky and the air conditioning was loud and largely ineffective, although like a waterfall we could habituate and sleep with it - it masked my snoring! We ended up leaving the toilet windows open but closing the main room's, and leaving the AC off. They say they'll be improving the AC.
Very nice staff, stylisch rooms There is a bar next to the hotel, so you can hear the people talking loudly when you leave the window open at night.
Comfortable beds,nice breakfast Dining room was very small.very small lift,staircase smelt of smoke
According to Booking.com I shoulc get 10% discount on food and free minibar. This did not happend.
Hotel location good Air conditioning working - room was like a sauna, opened the windows to reduce heat and put up with traffic noice.
No a/c on the room,very hot at night
Unfortunalely, the bathroom door and handle were quite dirty. But everything else was great.
I enjoyed the green apples in the room, allthough they were not ripe enough to be eaten, nice breakfast. Pretentious design and unexperiienced staff. The staff was very reluctant to help with basic things and seemed very inexperienced. Two examples; I cut myself during breakfast but they seemed very confused and puzzled when I asked for a bandaid allthough the blood was dripping. What I got in the end wasn't adequate to stop the bleading. When I left, they refused to give me a receipt because I had used booking.com to book/pay for the room. I asked 4 times, really insisting that it seemed wrong and that I really needed a receipt, but they would not give me one. In the end, the girl came running out on the street waving a white enveloped when I had left and where stoving my bags into a taxi. (Getting the taxi was also not obvious
Cheap, clean, friendly staff, with a gym.. nice and simple. I was only frustrated with the 40Fr/hr charge for late checkout.. there is NO GRACE PERIOD. Be aware of this. The rooms are also very small.
It is in walking dictance from the centre of the town. The breakfast is poor and the room service elementary.
LocATION night staff
The service and room were very good. Location is excellent, at the foot of the river, hear the Altstadt.
Location, friendly staff Price is too expensive for the quality of the hotel. There is no wardrobe in the room. Very small breakfast room. No view.
the price for the room appeared 35 CFR more as promised by booking.com
Excellent location, wonderful staff, pleasant clean room My room was quite small but ok. Breakfast was nice, good coffee but somewhat limited selection of food.
Excellent location to walk through the Old Town However, very difficult to find the hotel as it's on a small street behind the mainstreet which is primarily for pedestrians. We had to ask people for help finding it. Our navigation system could only take us so close. Direcitons on the website would help.
Stylish room, squeaky clean, new bathroom, LCD TV. Good breakfast. And, a pc in the lobby for guests' internet access allowing flight checkin, printing of boarding pass & email of course! The bed was almost at floor level, making it unsuitable for older travellers.
The location was really great, within walking distance to everything! About 10 min from the main train station, or a couple of minutes with the tram. The staff was also really helpful and service minded. The breakfast could've been better.
Staff very friendly, computer was always available. Location excellent for my Business. Bed and coverlet was a little short for me;
Excellent location. Staff superb.
there's some refurnishing going on in the lobby, so there's some noise on the 2nd floor and a lot of plastic lying around.
Very nice stuff. Clean room. Nice breakfast. Great Location. Allowed me to checkout late.
Modern design of rooms, excellent location; welcome drink at the bar Hotel lobby currently under renovation, bus this does not create any inconvenience, just that the hotel does not look very attractive when you enter it. Paid wifi internet for the class and price of the hotel was unpleasant supprise, however there was a possibility to use free wifi in a hotel room of the restaurant located opposite the street:) ashame for the hotel. Choise of brakfast was not bad but usually 4* hotels have better choise.
His location Poor Internet services for clients
The excellent location, and the absolute quiet when you can get a room on the inner court. The use of "plasticized" undersheets as matress covers which guarantee one a sweaty night and make creeking noises when you turn around. Asked them not to use those at my booking, asked the desk at checkin as well, but still they succeeded in giving us these sheets. Only after calling house staff did they finally change it for the classical bedsheets.
Very convenient and pleasant location in relation to main station, shopping area and the lake. The room was of attractive modern design, large and with excellent facilities. The reception and breakfast staff could be a little more welcoming, but this was not a problem in any way.
locaton, renovated room public areas were under renovation, customer should be informed about it and be compensated accordingely.
very good location.comfortable room.nice service.
Excellent location, professional and courteous staff, splendid view of Limmat River, terrace dining delightful. Overall excellent experience. Single room was somewhat small but generally well appointed
Very friendly and helpful staff. Excellent location.
This hotel is amazingly beautiful located in the center of the city. You may have to read the direction in the hotel Web before driving-in since the surrunding is the old city.
excellent location very old rooms, carpets, elevator, reception... worn out and out of taste
Excellent location next to river, close to tram stop and easy walk to old town, Banhofstrasse. Coffee and tea in rooms would have been nice. A bit expensive, but then again, Zurich is a pricey place.
Our stay was short, but we had a delightful dinner at the restaurant. The computer at the business center was very slow...
The staff were all excellent, and although pricey I felt that this plus the overall standard of the hotel and its rooms and of course the location made it a worthwhile expense.
wonderful 5th floor room private and very comfortable; excellent romantic location and discreet and helpful staff
Location Exorbitant prices for small rooms. Internet access that is free almost anywhere costs 29 CHF for 24 hours, a total rip off.
excellent staff, very clean, everybody trying to make you feel good
location deficient aircondition, several TV channels offered on the menu were not available, no telephonedirectory in room, defective teapot, no continental breakfirst as an option.
The courtesy of the staff.
Staff were all friendly Room kept us warm on snowy days Bed was very big and comfortable The air circulation was very good Bathroom was clean I would stay here again whenever I visit Zurich
Loved the hotel's modern, comfortable room and its convenient location. A 5 min walk into Zurich's city center. Price ($250) was steep for one night's stay.
small room and small toilet
It was a bad experince The bed, the bathroom, the room, the air condition and the value of money
Nothing special, standard hotel, small rooms for a 4*
compared to others still reaonable expensive
The cleanliness and the staff. The location is not far to the lake as well as to the center, but it is not in the center. Internet was free in the reception area. I booked 2 rooms, one of the was with no toilet door. the other thing is they did not allow me park my car in the carage. They have a rule to keep the key with them only for parking.
The room was exellente and the resturante was very good. The staff was polite and nice to me and the location was perfect. It should have free internet access.
Quick response from the hotel staff helping with sugestions about tours and services in the town.
Shopping in the Bahnhofstrasa and visiting the odd town an finding places to dine in he evening the laak of he dinnin room at prsent and the cramped condition for breaKfast
The Piano Bar together with the friendlyness and knowledge of all staff we came in contact with.
the room was newly renovated ,well appointed.excellent beddings
Next to the Zurich Enge train station and trams 6 and 7 at the doorstep
Room had a balcony, breakfast extended until 10.30 (11.00 at weekends), they allowed me to check out late
The atmosphere and the good location no
The hotel staff was excellent, very polite, helpful and all. Location is great, right next to Bahnhof Enge. 1) bathroom is tiny, path from bathroom to the room is not carpeted, no slippers provided, so you are barefeet on the cold tile floor- yikes! 2) the desciption said they have free Wifi, well its not free - you have to sign in to monzoon and get a daily/hourly pass. Pointed out the discrepancy to the receptionist, he denies that they ever had any mention of free internet online.
convience to tram line reception