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The staff could not find the Booking .com reservation but handled the situation well and I was given an excellent room as I had requested. None
Large, fully appointed rooms near the train station. Also, near close to major shopping. Attention to detail was lacking for a quality hotel. Two or three small problems but major problem was heat was on and couldn't turn it off while air conditioning was off and couldn't turn it on. If possible book a room away from the main street.
The location of this hotel is excellent for my business purpose. There are many little restaurants to choose from and the tram is right next to the hotel.
centrally located no
Very good location. Very easy to move around to important places in Zurich. Good for shopping also. I requested for the taxi to International Airport. I am expecting a meter taxi. When the taxi arrived there is no meter and the hotel didn't inform me ahead about this. Taxi charged me CHF 60 and I think this is not acceptable. Hotel should inform me an estimated cost of the taxi before they call.
Location. Location Location...... I would recommend this hotel just for its location. they were overbooked and offered us to choose smoking room or smaller room just above tram station. Unprofessional!!!!!!! We had to wait for 20 minutes at the reception desk before we were taken to see the room.
location, restaurant and cafe The hotel a lot of maintenance works, they should have mentioned that when comfirming reservation. Housekeeping was poor for a 4 star hotel
We loved our dinner at the hotel seafood restaurant.
I like the convenience to the station and shopping. the hotel is very well run with most helpful staff The internet connection is far too expensive. Other Hotels, both in Switzerland and the rest of Europe, have WiFi connections for just a few euros or, often, free.
Friendly and proffessional staff, hotel location and excellent service no
the location i was excepting more modernity and better service...
the hotel is very nice, the breakfast is excellent. The price is a bit too high for accomadation.
Atmosphere and service during breakfast
One of the best hotels in the world. Highly recommend the Junior Suite. The food is amazing, and the service is second to none.
extremely cozy and stylish design in room and in the hotel facilities No. If room rate could be less expensive.
Fantastic boutique hotel, very stylish & comfortable with really friendly staff. No restaurant available.
I like fitness,eating,room service. I like every things in this hotel.
yes, it`s expensive but the hotel is pure class.
rooms and service decoration
It's in the middle of the city. For this high room price, the breakfast should be included!
The friendliness of the staff and the birthday card, champagne.
Attitude of staff, room layout, amenities.
Seen many nice hotels and this is one of the best.
All the confort from room; The amability of staff. No.
Staff was friendly, the room clean. At my birthday the hotel offer a present to me, which was very nice. Breakfast is overpriced, with limited options; the A/C system can not be totaly switched off.
the room is very comfortable hotel is far from the city center.and too expensive and breakfast was very bad.
Too many decore, too less comfort for this price.... , breakfast is economy class.
Room spacious and clean. Restaurant was less than expected in a hotel of this standard.
Veri nice and personal approach and service, nice locality, quiet area, close to the historical center, Cigarette smell going into non smoking room
Very convinient for a city trip. the hotel is quiet and the rooms are very big for a hotel in the city of zuerich.
I have stayed in many 5 star hotels all over the world and the service, staff and charm here was one of the best. I cannot tell you how very special they made me feel each day I was there, one would have thought I was a celebrity. Not a thing, it was charming.
The warmth of the staff at The Alden greets you as you arrive and is an part of every thoughtful encounter! The rooms are exquisite- we had a hallway with modern art leading to our charming yet very modern room with a living room w/ sofa and bedrooms. Pretty design and architectural elements. Would stay any time I am in Zurich! I loved everything about the hotel!
Hospitality,friendly stuff, breakfast and mini-bar (soft drinks)were including. Upon arrival we got compliments presents from the hotel manegement. Room fasilities were exellent. Very central,just few minutes from the lake area.Great products in the bathroom.Comfortable bed. Great channels selection. Stereo in the bathroom.Trendy design furniture. Everything was good.
excellent service nothing
Room rate at CHF660 outrageous. Hotel not worth it. Restaurant closed on my Sunday night stay; having to walk down the road to find place for dinner not acceptable at that room rate.
The design. I was not provided a non-smoking room as requested so I dislike the smell of cigars and cigarettes in my room during my entire stay.
In general every thing good and staff are very helpfull. No.
spacious rooms, room service and quite atmosphere at the lobby staff should be more attentive
The atmosphere of the hotel is great, as all the other Hyatt hotels. Actually I chose Hyatt because I have never been disappointed by this chain.
good room concept, smoking and non-smoking rooms available, spacious bar too expensive for its quality. not really efficient front desk (did not bring up items to the room as requested, but left them without notice at the front desk). when room was cleaned, full ashtray was not emptied (!). ridiculous charge for 5 min stirring (not cleaning) of 1 jacket and 1 pair of trousers: CHF 76.-
Elegant and with all modern facilities Toilets dont have locks
your friendly and helpful staff and reception. headboards of beds are not very comfortable
This was a basic business hotel. Nothing special about it, but very expensive.
Excellent service, optimal location
great location during week very remote at night
Lovely suite, very clean helpful reception staff.
Breakfast, service, cleanliness, location
very cooperative and helpful staff
Professional staff, beautiful room. I have stayed at several hotels in Zurich, but would return to this one, I think.
Friendly staff No
Superb hotel. Very well positioned for Paradeplatz and Bahnhofstrasse. I can think of nothing bad to say about it.
The hotel is well situated in the middle of the town with easy access to everything. Breakfast was excellent.
Pleasant room, convenient to shops and station. Friendly reception staff A little noisy due to its central location. Would have like to order snack from room service, but only asian fusion food available.
Extremely welcoming. An obviously large amount of repeat business given the conversations overheard from a steady stream of arrivals whilst I was waiting in reception for a colleague. Great business location and very comfortable. Make WiFi free and easy to access in all rooms in this modern business age
Maintenance has some problems: Two lights were not working in the room at first. After notification to the desk one was fixed, while the repair of the second was only accomplished after another call, taking one day
The staff were very helpful. I lost my phone during my stay and the hotel staff found it for me! The restaurant attached was very good too.
Location was great and the breakfast and restaurant were also very good TV and hardline internet didn't work and they didn't even attempt to fix it the whole time I was there (2 weeks).
Great location, close to main section of Zurich. A little expensive for what you get, however, the location is what I feel I paid for.
Very good breakfast a bit run down and expensive for value
The Internet-TV in a room of hotel was pleasant. One lack - TV programs from Russia were inaccessible. 1. The teapot did not work also I could not prepare for tea to itself. 2. The floor in a bathroom was very cold and I have not find out as it is possible to switch on heating of a floor.
Very good location. Superior double room big enough & comfortable,very good breakfast,
No Airconition it is very hot, the floor made of wood and make noise when moving around, very noisey becuse of street intersection at the corner of hotlel (no aircondtioner) and small lift
No a/c on the room,very hot at night
The large, glass-walled shower was just right for a naughty romantic weekend with my wife. Glad the toilet had solid walls though! Location was about ideal for the old city. Beds were great (we'll be getting twin singles pushed close for our next bed purchase). The room faced a club and the street, which was noisy at night. While the windows were sound-proof, the room heated up quicky and the air conditioning was loud and largely ineffective, although like a waterfall we could habituate and sleep with it - it masked my snoring! We ended up leaving the toilet windows open but closing the main room's, and leaving the AC off. They say they'll be improving the AC.
According to Booking.com I shoulc get 10% discount on food and free minibar. This did not happend.
It is in walking dictance from the centre of the town. The breakfast is poor and the room service elementary.
I enjoyed the green apples in the room, allthough they were not ripe enough to be eaten, nice breakfast. Pretentious design and unexperiienced staff. The staff was very reluctant to help with basic things and seemed very inexperienced. Two examples; I cut myself during breakfast but they seemed very confused and puzzled when I asked for a bandaid allthough the blood was dripping. What I got in the end wasn't adequate to stop the bleading. When I left, they refused to give me a receipt because I had used booking.com to book/pay for the room. I asked 4 times, really insisting that it seemed wrong and that I really needed a receipt, but they would not give me one. In the end, the girl came running out on the street waving a white enveloped when I had left and where stoving my bags into a taxi. (Getting the taxi was also not obvious
Hotel location good Air conditioning working - room was like a sauna, opened the windows to reduce heat and put up with traffic noice.
Very nice staff, stylisch rooms There is a bar next to the hotel, so you can hear the people talking loudly when you leave the window open at night.
Comfortable beds,nice breakfast Dining room was very small.very small lift,staircase smelt of smoke
Unfortunalely, the bathroom door and handle were quite dirty. But everything else was great.
Cheap, clean, friendly staff, with a gym.. nice and simple. I was only frustrated with the 40Fr/hr charge for late checkout.. there is NO GRACE PERIOD. Be aware of this. The rooms are also very small.
very good location.comfortable room.nice service.
Very nice stuff. Clean room. Nice breakfast. Great Location. Allowed me to checkout late.
His location Poor Internet services for clients
Very convenient and pleasant location in relation to main station, shopping area and the lake. The room was of attractive modern design, large and with excellent facilities. The reception and breakfast staff could be a little more welcoming, but this was not a problem in any way.
The excellent location, and the absolute quiet when you can get a room on the inner court. The use of "plasticized" undersheets as matress covers which guarantee one a sweaty night and make creeking noises when you turn around. Asked them not to use those at my booking, asked the desk at checkin as well, but still they succeeded in giving us these sheets. Only after calling house staff did they finally change it for the classical bedsheets.
there's some refurnishing going on in the lobby, so there's some noise on the 2nd floor and a lot of plastic lying around.
locaton, renovated room public areas were under renovation, customer should be informed about it and be compensated accordingely.
Modern design of rooms, excellent location; welcome drink at the bar Hotel lobby currently under renovation, bus this does not create any inconvenience, just that the hotel does not look very attractive when you enter it. Paid wifi internet for the class and price of the hotel was unpleasant supprise, however there was a possibility to use free wifi in a hotel room of the restaurant located opposite the street:) ashame for the hotel. Choise of brakfast was not bad but usually 4* hotels have better choise.
Our stay was short, but we had a delightful dinner at the restaurant. The computer at the business center was very slow...
The staff were all excellent, and although pricey I felt that this plus the overall standard of the hotel and its rooms and of course the location made it a worthwhile expense.
Location Exorbitant prices for small rooms. Internet access that is free almost anywhere costs 29 CHF for 24 hours, a total rip off.
excellent location very old rooms, carpets, elevator, reception... worn out and out of taste
wonderful 5th floor room private and very comfortable; excellent romantic location and discreet and helpful staff
This hotel is amazingly beautiful located in the center of the city. You may have to read the direction in the hotel Web before driving-in since the surrunding is the old city.
excellent staff, very clean, everybody trying to make you feel good
Very friendly and helpful staff. Excellent location.
Excellent location, professional and courteous staff, splendid view of Limmat River, terrace dining delightful. Overall excellent experience. Single room was somewhat small but generally well appointed
Excellent location next to river, close to tram stop and easy walk to old town, Banhofstrasse. Coffee and tea in rooms would have been nice. A bit expensive, but then again, Zurich is a pricey place.
small room and small toilet
Staff were all friendly Room kept us warm on snowy days Bed was very big and comfortable The air circulation was very good Bathroom was clean I would stay here again whenever I visit Zurich
The courtesy of the staff.
It was a bad experince The bed, the bathroom, the room, the air condition and the value of money
Nothing special, standard hotel, small rooms for a 4*
The cleanliness and the staff. The location is not far to the lake as well as to the center, but it is not in the center. Internet was free in the reception area. I booked 2 rooms, one of the was with no toilet door. the other thing is they did not allow me park my car in the carage. They have a rule to keep the key with them only for parking.
compared to others still reaonable expensive
location deficient aircondition, several TV channels offered on the menu were not available, no telephonedirectory in room, defective teapot, no continental breakfirst as an option.
Loved the hotel's modern, comfortable room and its convenient location. A 5 min walk into Zurich's city center. Price ($250) was steep for one night's stay.
position, very clean room
It is a very good hotel good in location, value for money, rooms were good and clean, An old man in the reception who doesnt know anything but he was helpful as he could.
Clean, good size room for the cost. Excellent location for my business meetings. Short walk from the train station. Better selection of the internet usage. Only a 1 hour or 24 hour selection.
Near to main shopping road and train station. No free wifi
In order to facilitate an early check-in, the staff put me in a different room to the one that had been assigned. Unfortunately, they didn't update the system accordingly and so early the next morning, I was woken by a very shocked maid. This was followed by a call from reception to find out who I was, as according to the system, the room I was in was empty.
Great location, good value for money. Very small room and bathroom.
The hotel is well situated and within walking distance to the olda town and train. Easy access to e-mail in the room (with my laptop). However, the cost was extremely high for 1 hr. It should be lower and available for 2-4 hours with multiple entry mode. Also, there should be an option not to pay for breakfast- I had to leave at 0450 AM and of course without any breakfast but breakfast was included in the price.
location and cleanliness nothing
location room size
Great loaction / clean and comfortable
it is comfortable and quite > relaxing .clean
Very pleasant and helpful staff. Convenient, peaceful location. Honesty bar with snacks. Practical breakfasting arrangement with wine bar/restaurant across the street. The hotel is a three-minute walk directly across the road from the main station: do not take a taxi unless you have real mobility problems.
The furniture and decor of the room. would be nice to have more services, eg. breakfast and Spa
Good central location, close to main trainstation and main shopping street Lobby on 5th floor and breakfast in adjacent cafe unconventional, but not a problem.
Very helpful hotel staff, great location and an easy walk to the main attractions. Very short walk from the main train station. The closest parking garage was a 5-10 minute walk to the hotel but there is a place to unload your baggage near the front entrance.
I liked it all, from the design and decor to the polite and helpfull staff, delicious restaurant food, simply a pleasure to visit. The only negative experience I had was when I noticed a stain on the bed linen on the night of our following visit (Jan 5, 2010). Other than that, all was 'very' clean. I would suggest you put 'very good' as an option between the 'good' and 'excellent' dot point questions above in "2. The Hotel".
the location was good. the rooms comfortable and clean. The view from my room window nice. The hotel entrance is trough a restaurant were people can smoke.
apartment hotel. something new with the resturant and bar. it is close to the cuty center, young people. noisy. you can hear the rail way al the time. no lobby and reception.
The hotel room and bathroom are very clean. Small double room is real small yet still enough for a couple. Couldn't use water in shower and basin at the same time! Quite dangerous --- the water in shower turns boiling in a split second once turn on the cold water in basin.
Great hotel, very attentive staff, good location No trouser press or Iron.
Excellent taste in all part of the hotel: bar, restaurant and rooms. Feel at home very quickly. Nice staff. Wish we had more time to enjoy the bar in the evening. Parking is possible on weekend in the nearby street but could be a problem during the week. but there is not much negative thing to say about this hotel
good location, nice staff, room was very clean but small for the four of us
Stylish room Partying by other guests to 3am plus noise of trains and traffic
Good location, small but nice room, friendly staff
Breakfast was generous. It was good having a coffee machine in our room. Room was a bit small.