Our flight was delayed 45 minutes and we missed our connection, while we were able to get a flight the following day the voucher for food did not work.
Cons: "Almost 2 hr delay - put fuel in a wrong tank."
Cons: "My charger port wasn't working for my phone, and the movie in wanted to watch wasn't working either."
Cons: "Arriving on time to make connection although I am not sure 1 hour 30 minutes was long enough to make our next flight. The baggage took a very long time."
Cons: "Business class for 4.5hrs overnight without flat seats!! Zero entertainment!"
Cons: "I ordered kosher food and again American Airlines didn’t get me any"
Pros: "A very pleasant experience, nice crew."
Cons: "They already know they will have a delay but they don’t act before happen"
Cons: "Just doesn’t compare to the new 787’s"
Cons: "No screens at all for a 5 hour flight. No charging outlets. Terrible flight comfort."
Pros: "Arrived safely."
Cons: "Bumped from business to coach and given a lousy $300 voucher."
Cons: "Seat was very hard and uncomfortable"
Pros: "The seats are hard and unconfortable for a long trip"
Pros: "The seating and leg room was comfortable."
Cons: "Since my ticket was "basic" I was put in the last boarding group and given a middle seat; my mother was also in a middle seat. Once boarded I noticed everyone around me was separated from their families--to the point where a baby was transferred 3 times over my head between the parents!"
Pros: "The seats were very comfortable, The staff were nice, the food was ok."
Cons: "The food could have been better but was ok."
Pros: "Entretaiment"
Cons: "Seats (too small and little distance between them) Food (although this time the breakfast was better, AA has the worst food selection compared to other airlines. I just have to get dinner at the airport or eat at the lounge before bording) service is also mediocre, flight attendants are lazy"
Cons: "No personal entertainment for an international flight."
Pros: "Wi-Fi and USB ports worked great. Seat was comfortable after 11 upgrade. On time."
Cons: "Having to pay extra for a aisle seat"
Pros: "Inflight movie, friendly crew"
Pros: "Phoenix to Santa Rosa 10 times better than Phoenix to San Francisco then driving the rest of the way."
Cons: "Luggage took a long time to collect in Santa Rosa."
Pros: "The crew"
Cons: "The food"
Pros: "They rerouted me so I at least salvaged some of my trip."
Cons: "They rerouted me for no reason making me miss my reunion."
Cons: "I would have liked more Rosé."
Pros: "The dinner was good"
Cons: "All the flight attendants were hanging out in the back. Socializing like we were invisible. They seemed to prioritize one another over the passengers. It felt a little odd."
Cons: "Unable to access the internet. It was American flight, not Alaska flight"
Pros: "On time. Comfortable seat. Courteous crew. Easy transfer."
Pros: "The food was fabulous!"
Pros: "Food was really good, crew members fantastic. Boarding was a little messy, a mix between anxious passengers and weak organization."
Cons: "The entertainment system didn't work and there was no way to solve it. It should've been checked before. It was a 9-hours flight with almost nothing to do."
Pros: "Entertainment service and film variety was good"
Cons: "Seats are too small, no place for my legs"
Cons: "New plane and excellent service. The flight was on time and the crew was very servicial."
Pros: "Good food"
Cons: "Online check in for one of our two passengers was impossible. Simply never worked. At airport check in desk, manual data entry errors during airport check in caused issues during customs at the end of the flight. Also we were not seated together initially even tho reservations were made months in advance. Airline online check in was pushing us to pay extra for seats together."
Pros: "Excellent staff"
Cons: "Nothing"
Cons: "I was told that because my passport would expire in 2 months that I wouldn't be allowed to board the flight. I was never alerted of this in the booking process."
Cons: "Free seats in economy class are way too squeezed for a 10 hours flight."
Cons: "Entertainment. None. Horrible movies on common shared screen. Really sucks on long flights. Would not fly American again until they update enetertainment."
Pros: "Entertainment package at your seat was easy to use and had a wide variety of movies, music, etc. to please anyone. Plane was new and everything worked. Arrived early!!! Captain was best attribute of the crew."
Cons: "Crew seemed to be robotic, no personality, just doing a job. Food was just OK, nothing special, but at least it was somewhat tasty."
Pros: "Very nice gate crew, efficient boarding, quick and efficient takeoff"
Cons: "Found out that a lot of Argentinians do not obey the crew rules. Before the seatbelt sign turns off they already start moving to the front of the plane. But off course is not the airline duty to teach manners."
Cons: "American Airlines delayed my flight over 16 hours. Very unhappy."
Pros: "The ladies at the gate stayed over time to help reroute all the passengers."
Cons: "Plane delayed 5.5 hrs. Maintenance. New crew. Vomit on floor. Bathrooms broken. All before we board. Then @ gate for 1hr. Cancelled. 1 hr in line waiting to rebook. No shuttle to hotel. 3 hrs sleep. Front door broken at hotel."
Pros: "Nothing special. Horrible food (the worst in years). Cabin crew try to manage but a refurbished plane doesn't justify more than double for a substandard bussines class."
Cons: "Flight was delayed 4 hours so we missed our connection. The entertainment system was down during the flight and all they did was apologized over the speaker. There was no rep waiting to help upset customers so we had to wait TWO hours in line as there were only 2 girls at the counter when there are 6 counters. They were completely unapologetic and although they set us up on another airline to fly back, the whole experience was completely unsettling. AVIANCA NEVER AGAIN!!!!!!!!!!"
Cons: "Allowed me to take earlier flight"
Pros: "The crew really good"
Cons: "People at the bs as airport didn't organize everything. Lines all over the place and two flights cancelled to the same destination in less than 24 hours! Got lucky that they didn't move us onto a next flight because there was a domino effect on the flight. I stead of solving a problem for 200, they began to make problems for 600."
Cons: "The quality of the plane was a real shock after the excellence of the others on this holiday. It was impossible to sleep which was really needed on this particular leg of our journey. I asked if there was a spare pillow because I had a bad back and needed lumbar support. Also we paid a lot extra to book our seats and I could really not see why. I assume it was for the pleasure of sitting together!"
Pros: "On time, very friendly and accommodating crew!"
Cons: "My screen didn't work BA to Dallas but I didn't ask for help either!"
Pros: "Movies. Upgraded to more spacious seat."
Cons: "Dry dry dry. Hard to sleep."
Cons: "No food or drinks on this flight"