Daily cleaning, installation of cabin HEPA filters on flights from Arizona to Kahului
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Scores according to KAYAK customer reviews
Pros: "Seats were comfortable. On time."
Cons: "Food could have been better."
Pros: "The crew was great!"
Cons: "food choices."
Pros: "Overall pleasant experience"
Cons: "The seat assignment for people who did not one assigned. Last minute."
Pros: "They gave me a premium class seat which was not expected or requested! Was super!"
Cons: "No power outlets"
Pros: "Attitude of the crew"
Cons: "Delayed flight"
Cons: "Paying an extra 200.00 dollar to keep my flight because your booking system failed to make my reservation with my airline."
Pros: "All staff were professional and efficient. I liked how fast it was getting my bag checked."
Cons: "Didn't care for the net pockets on seat in front of me, my stuff fell out. Guy next to me was really rude and kept bumping me and talking really loud."
Pros: "Love Alaska Airlines"
Pros: "Alley to pre-board because of tailbone fracture."
Cons: "Landed in a peanut free section, and couldn’t eat our PB&J sandwiches at our seats We brought for lunch."
Pros: "Not much"
Cons: "Just about everything"
Pros: "Always felt safe. Crew was friendly."
Cons: "The Gogo app would not play movies. I even deleted and downloaded again and nothing. Made for a long flight. The air was was turned down so low I couldn’t feel it or provide fresh air to counter the offensive body oder of the person next to me. My vent was fully open. Flight delayed."
Pros: "The movie selections,keep me occupied"
Cons: "The constant walking,was way too much,sure folks walk up and down aisle for restroom breaks,but this guy across stood in aisle forever with his butt facing me,smh,never saw so much up&down before,zouks I sat with an ansy toddler"
Pros: "Friendly flight crew"
Cons: "Everything was great"
Pros: "Stewardess' we're very friendly."
Pros: "all processes were smooth, boarding, luggage"
Cons: "Delta has better movie selection and that’s not good ."
Pros: "Personal touch"
Pros: "I have to use a wheelchair and the porters in San Diego are top notch."
Cons: "The trays were not cleaned."
Pros: "Nice plane"
Cons: "Crew wasn't too polite. Smacked a few people with the cart"
Pros: "Friendly, efficient crew. No delays."
Cons: "Some of the foot Wells are much smaller than other and present a very real problem both for baggage and tall folks. It seems unfair to pay the same price as someone who gets vastly more foot space and the airline is really doing its passengers a disservice by not making it explicitly clear that certain seats are more physically constrained than others. (737 isle and center seats."
Pros: "How quick we got there and the free mai Thais!"
Pros: "Usb port to charge your electronics!"
Pros: "Courtesy crew. Easy to work with. And always get you there."
Pros: "Worth it"
Cons: "good vacation experience with Alaska Airlines"
Pros: "She was cute, really acted like she liked her job! Left early and arrived early."
Cons: "I wanted a candy bar instead of the mai tai"
Pros: "Everyone was incredibly nice and professional"
Cons: "The only complaint would be there were no more cheese and fruit plates left by the time they got to 30 C"
Pros: "Loved how smooth it ran,such a professional crew,really made the time pleasant.i really wish all my flying times could be like this one,I would highly recommend this airline to all my friends,family and work partners,the crew was well verse in key Hawaiian words and very polite on departure."
Cons: "I think it would be to difficult to try and come up with anything,maybe I could say that the chicken was a little over cooked but that's it"
Cons: "The bathrooms are shockingly tiny!"
Pros: "Boarding was so quick and easy"
Pros: "People were nice"
Cons: "They lost my bag...delayed our flights...and made me go mentally insane"
Pros: "Flight attendants, mai tai."
Cons: "Late plane"
Pros: "Love Alaska airlines!"
Cons: "Two days before flight online seating chart showed no seats available that were together in main cabin so I bought "economy plus" seats. There were actually 32 empty seats in economy, many people had while rows to themselves. What a ripoff."
Pros: "Best staff, rivals Hawaiian. Arrived 7 min early."
Pros: "I like the free texting!!!"
Pros: "Spacious and comfortable Boeing 737-900 which was not over-booked. Lots of room and efficient boarding process. Friendly crew."
Pros: "efficient boarding"
Cons: "not readily providing pens to fill out declaration forms. felt pressure to ask someone else for a pen to fill out form. It is airline requirement so it shouldn't be passenger's responsibility to find a pen. if a problem for airlines then they should takecare of the requirement at gate when there is time and they could easily provide the pens."
Pros: "I really like Alaska Airlines overall. Their planes are newer, have power outlets at every seat and the oversize luggage compartment make it easier for everyone to fit with their carry on bags. Way more comfortable than their main competitor at our little airport."
Cons: "I got a notice to check in the day before my flight, which is fine except that they had completely changed my flight to a different one with no prior notice. I searched through my email after I got home in case I missed it, but couldn't find anything. I would have appreciated a bit better communication."
Pros: "Same as above"
Cons: "Same as above"
Cons: "I didn't like that my first checked bag was $25. I thought it was no charge"
Cons: "Charging for food is lame."
Pros: "The flight was smooth, I liked that the captains spoke to us and the crew was very friendly."
Cons: "On other flights we get a whole can of soda, on this flight I got a out half as the flight attendant split the soda between myself and another passenger."
Pros: "Very courteous and pleasant"
Pros: "Easy boarding, polite people"
Cons: "I didn't get TSA pre applied--I associate this with buying the Alaska airlines ticket through Delta. They merged my first and middle name into a single long name that TSA didn't recognize."
Pros: "Courteous employees"
Cons: "More snacks"
Pros: "From the moment we boarded our family felt like we were already in the islands!!"
Cons: "Our breakfast sandwich...not so good."
Cons: "Seat didn't recline"
Pros: "I loved the headrests that could bend so it cushioned your head while you were sleeping. I also loved the tablet/ phone holder on the bs k of the seat."
Cons: "The breakfast sandwich wasn’t the best."
Cons: "Too many announcements"
Pros: "Seat more comfortable than usual. The tablet holder and charging port was super useful."
Cons: "Charge for entertainment was sort of insulting."
Pros: "It was easy and smooth"
Pros: "Overall everything"
Pros: "Room for my tennis racket on the side"
Cons: "It was all good"
Cons: "Nothing I did not like, all went well."
Cons: "over 90 min late taking off"
Cons: "It would be nice if you offered a few items at a zero cost."
Cons: "Four hour delay..."
Pros: "This is, by far, the superior way to travel! I'm choosing Hawaiian for all my future flights, if I can afford it. You don't feel like a canned sardine."
Cons: "Luggage was not transferred to second leg."
Pros: "Individual seat-back screens"
Pros: "Helpful checkin agent at Hilo airport"
Pros: "Really appreciated the check in agent at Hilo airport"
Pros: "great basic intra-island transport"
Cons: "Little children next to me."
Pros: "Fabulous aircraft. Very comfortable. Love the inseat entertainment screen!"
Pros: "The staff was superb and friendly!!!"
Cons: "When I asked for a blanket because the cabin was so cold they asked me for 10.- for each blanket!"
Pros: "Ticket agent walked right up to help me to speed up check in process."
Cons: "Temp was frigid. Many people cold. Ran out of blankets. UNACCEPTABLE."
Pros: "Staff was very nice. plane was clean. We left on time."
Cons: "Tv was broke for my seat. All they offered was a different seat away from my wife and son."
Pros: "Quick boarding Very supportive staff"
Pros: "Surprise lunch with wine, gratis--like airlines used to be!"
Pros: "All the services were excellent!"
Cons: "Everything! I realize mechanical failures happen but we were delayed over 5 hours with no refund or credit and then instead of lunch we were handed boxes with cookies and a beef stick that I wouldnt give my dog. then to top it off, Our entire day was ruined and couldn't make our non-refundable dinner reservation in the evening which cost us $85 per person!"
Cons: "No wifi or ability to plug in devices"
Cons: "5 hours late."
Pros: "Nothing really."
Cons: "There was a late gate change which sent passengers to the other side of the terminal and resulted in a 30 minute delay."
Pros: "That they served breakfast."
Cons: "No free movie."
Pros: "I loved that they had a vegetarian option."
Cons: "Better inflight entertainment would have been nice."
Cons: "Pay for entertainmen"
Pros: "Hawaiian granted me an isle seat hat I requested after purchasing the ticket. I also appreciated the meal that was provided at no cost."
Cons: "I would have liked an "oldies" channel on the music program. I'm 70. (:"
Pros: "Gate attendent was very nice and kept us informed about the delay. Mostly I was pleased with my experience."
Cons: "The delay. I was meeting friends in Kahului and they had to wait for me."
Pros: "Quick, timely, efficient."
Pros: "Hawaiian staff at the airport gate were great."
Cons: "You lost my luggage for 24 hours"
Pros: "Boarding and other process was straightforward"
Cons: "Charged extra for luggage"
Cons: "Attendant was not polite"
Pros: "Perfect hosting, everything was on time!"
Cons: "would like complimentary TV channels and movies"
Cons: "Very uncomfortable."
Cons: "Good for now"
Pros: "The crew was amazing and the flight was fast and smooth. Seating was great"
Cons: "Nothing needs to be corrected"
Pros: "Great crew. Old plane but comfy"
Pros: "I was fortunately upgraded to 1st class. The flight attendant was adequate. However, did not live up to the level of service I have come to expect."
Cons: "See above"
Cons: "Worst airplane i have been on since 2007"
Cons: "Delayed for an hour because of changing tire"
Pros: "The crew was absolutely amazing. I was HORRIBLY ILL the entire 6.5hour flight, vomiting LITERALLY every 15minutes in the bathroom. They took care of me in every way possible. You have no idea how THANKFUL I WAS AND AM FOR THEM. SO MUCH ALOHA FROM HAWAII, best flight crew EVER!!! PLEASE reward them"
Cons: "If I wasn't deathly ill right before I had to get on the flight!"
Pros: "The crew was amazing! They were all so nice and helpful"
Cons: "The WiFi didn’t work"
Pros: "They were great & super friendly!!"
Pros: "I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American."
Cons: "The seats were really tight between the rows. The space between the seats on the same row were typical."
Cons: "Delayed 2 hours, huge inconvenience"
Pros: "They were friendly and prompt, joked with us as they worked. The flight was smooth and on time"
Cons: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Cons: "Got nothing to drink in 4 hours. Crew was LAZY"
Pros: "The crew where extremely friendly, helpful and visible. As the flight was being boarded the gate agent saw me with my cane and she upgraded me to a seat closer to the front of the plane without being asked. Those extra little touches are appreciated"
Pros: "Friendly crew."
Cons: "Tight plane and late!"
Cons: "The “newbies” were excited and loud, the main attendant was very.long.winded.every.single.time.she.spoke."
Cons: "Let was a typical flight. About all you can hope for is that it is on time. That makes it excellent."
Pros: "Flight was smooth and fast."
Cons: "Didn't love that my 1st flight got off at gate G. And connecting flight was at gate C on the other end of the airport."
Pros: "Attendants, food and entertainment very positive"
Cons: "Seats reserved online no where in system. Everyone seemed to be in zone 3 or at least decided to stand in line."
Cons: "Why use old planes for such a long flight? Toilet overflowed, poor quality tv, and only peanuts?"
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Pros: "Great service from ground and flight crew."
Cons: "Not comfortable on today’s packed planes"
Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"
Cons: "Small airplane, noissy"
Pros: "Excellent communication, friendly staff, and timely flight."
Cons: "Overhead bin too small for expect carryons. Should offer free checked bag at check into reduce this delay."
Cons: "Consumer beware - you will be lied to by people at every level. They can mess up your reservation and then not let you fly. Good luck they are big companies and you are just one person and they won’t answer a call or email you. You will lose!"
Pros: "The kind bars"
Cons: "They gave a hard time checking in because I didn’t mark I had a lap child. I honestly looked and the website wasn’t clear. Then (Bob who checked me in in Tucson) didn’t bag my car seat. And it came super dirty. I’ve never had an airline not bag the caraway. Especially when I asked. Southwest is a better company to work with. Disappointed"
Pros: "The flights were on time and they did two drink and snack services. Great crew!"
Pros: "Delta did a really good job as always. Cheaper, more comfortable, and a WAY better experience than Alaska Airlines."
Cons: "No help with baggage when boarding the plane, they hurry you up for nothing, because we had to wait 20 mi utes to take off."
Pros: "The boarding didn’t take long at all. The staff and crew were very pleasant and polite. Everything was done in a timely manner."
Cons: "Well you get what you pay for so I’m not really complaining here. The economy seating was a bit cramped. I’m 6 foot and it was not comfortable for me. I can only imagine how it eould be for people taller and bigger than me. Flight was too short for meas. Snacks were good though."
Pros: "The flight was on time."
Cons: "This was an almost 6 hour long flight, LAX to OGG. The aircraft was older and for a 6 hour flight, they really should use a bigger and newer aircraft. The entertainment systems on the back of the seat worked sporadically and the PA system was too loud and every time the PA system was used while we had our headsets on, it was excruciating We had no warning in order to remove our headsets before it blasted into our ears. We were amazed that after paying a considerable sum for our tickets and being in the air for 6 hours, there was limited meal service and we were required to purchase a sandwich in order to eat. I fly Delta frequently and this was by far the worse flight I can remember."
Pros: "Friendly staff staff, smooth boarding experience, DC+ positive experience"
Cons: "757-200 outdated for having spent 10 hours on that same plane (stop but no plane change) having flown shorter haul flights on many updated 757 was disappointing."
Cons: "Flight was changed. Missed an important event"
Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Pros: "Everything went smoothly."
Cons: "Like ALL planes today, too crowded."
Pros: "Early boarding for family. Flight crew was decent"
Cons: "Super cramped seats. Entertainment system was broken. Only small snacks and drinks for a 5.5 hour flight"
Pros: "The staff was very helpful and kind."
Cons: "The wifi did not work, my seatbelt was literally broken/unattached, they had no coffee. This may seem minor to some but when you are at the airport at 4 a.m with a child you don't expect all yhese things to happen."
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."
Cons: "Due to weather patterns, we sat on the runway for 3 hours waiting to take off. There was approx. 50+ planes ahead of us. I know this because I was sitting next to an off-duty pilot on his way home. About 2 hours in, there was 30 planes left to take off, and then us. They air traffic control people were only letting off one plane per minute which is what was holding us. THEN after the 3 hours on the runway, our crew timed out and the brought us back to gate saying we were not taking off. At the gate, they informed us the flight was not 'cancelled' but 'delayed' to the following morning. I/m not sure how a 16 hour difference is considered 'delayed', but I digress. All Delta reps had NO idea the time of the new flight the following morning and told us all to just 'keep checking the app'. Now, fortunately for me I live in Brooklyn and could just go home. But what about everyone who was at LGA as a layover? I heard from multiple passengers they had to spend the night in a hotel, that Delta did not pay for. We finally got notice the new flight was scheduled for 9:30AM, which they AGAIN delayed until 11:30AM. Many people did not get the second change, and were already at LGA for the 9:30AM flight. To say Delta's handling of this was poor is an understatement. We knew when we got on that plane the crew was going to time out. Again, I was sitting next to an off-duty pilot who told me to 'get comfy, we're gonna be here awhile' the minute I sat down. Delta should have given us a fresh crew, or had a backup one prepared. I understand the weather is out of there control, and I understand you can't have a tired crew piloting an airplane, but there are other ways to have us take off remotely on schedule."
Pros: "I am not one who enjoys flying. I don't think there ever will be a time that I enjoy flying. However, the pilot, stewards, and all other workers on delta were very nice."
Cons: "I don't like flying so there really wasn't anything I liked."
Cons: "Flight delayed"
Cons: "Expected to pay £30 just to reserve a seat. Most of the top airlines allow this to be done for free. It's about time that Virgin Atlantic followed suit."
Pros: "Service. Sweet attendant."
Pros: "the plane crew were nice"
Cons: "ok wont fly delta if i can avoid it"
Pros: "Efficient boarding. Friendly service."
Pros: "The flight was run through Delta out of Seattle, and the crew was friendly and very helpful, as it was initially somewhat confusing how to check in for the flight online via WestJet's site - but the check-in agents and gate agents quickly clarified! The flight also boarded and departed mostly on time, and the onboard wifi was great."
Cons: "It was a bit confusing to check in online, as the WestJet site doesn't list Seattle as a departure city and then it took several different input attempts before Delta's site found my WestJet flight info."
Pros: "Seating was nice...comfortable. Lighting was good, captain wasn't too chatty :)"
Cons: "This flight attendant was just terrible. Wish I could remember her name for this review... She had about half of the First Class cabin offended as soon as meals started getting served - I didn't see ANYONE around me that got what they asked for, and then when people stated the issue, she didn't respond very well. I tried to take things in stride (first world problems?) but it is a bummer to pay extra for the first class treatment and then to not have that great experience, especially on back to back 5ish hour flights."
Pros: "All computers down. Cancelled flight. Spent night in airport. No accommodations. No food or drink."
Cons: "Never made it. Stranded at LAX."
Pros: "Crew on board was nice."
Cons: "Boarding was very unorganized. I thought families traveling with kids would get priority boarding before main cabin."
Pros: "Totally fine"
Cons: "It was fine"
Pros: "You get what you pay for. I don’t recall the fair but this was a bargain and we were safe."
Cons: "Not enough water served. More snacks please"
Pros: "It was hastle free"
Pros: "Ummmm the only thing I like is we landed in Maui safely. Pilots and crew seems friendly."
Cons: "We almost this flight because the connection flight can't find an open gate to park the plane. Inside the air plane kids got hungry, we were ready to order $$$ meals and they said they didn't have it anymore. Seriously?! 6+ hours flight and no meal. Then I asked for 3 pretzel and they gave it to another passenger, so they only have 1 left supposedly!!! Come on!!"
Pros: "Very smooth trip from beginning to end."
Cons: "Essentially a bus ride with the comfort of a wooden bench."
Pros: "Got to watch movies"
Cons: "Couldn't eat the meal both had dairy no other choice"
Pros: "thay we didn't crash"
Cons: "1. To didn't work 2. Give us pillows"
Pros: "On time and very professional"
Pros: "Staff was friendly"
Cons: "Cabin was cold and no blankets available."
Pros: "Always on time and always comfortable."
Pros: "santa ana airport"
Cons: "charged me ＄50 when i checked in my suitcase."
Cons: "No place to put my purse!"
Pros: "Very smooth"
Cons: "I didn't not like anything."
Cons: "Power cord plug-ins for cell phone in passenger lounge were limited. Wish standard seating allowed for more width, better way to avoid reclined seat in front."
Pros: "I love the cookies"
Cons: "I wish my seat would recline more"
Pros: "Same as above."
Pros: "Friendly service and staff."
Pros: "Everything was great could have done nothing to improve wonderful set"
Cons: "Everything was great magnificent service no complaints"
Pros: "comfortable seating"
Cons: "They forced me to check my bag in to baggage claim instead of at the gate. The airport staff were extremely rude and disrespectful."
Cons: "Everything was perfect"
Pros: "Everything was nice and comfy"
Cons: "Nothing everything is perfect"
Cons: "That there is no internet"
Cons: "No seemed happy at all."
Pros: "Nothing stood out"
Cons: "Nothing stood out"
Pros: "The touchscreen was pretty awesome"
Cons: "Loud passengers"
Cons: "Checkin was a nightmare! Not clearly marked and very confusing at LAX."
Cons: "See my previous comment"
Cons: "There were no screens by each place!!"
Cons: "Everything. DELAYS___DELAYS"
Pros: "AM staff were helpful and pleasant when I asked questions."
Cons: "Terrible side to side of aeroport to get conetion fly with out time"
Pros: "on time..."
Pros: "Everything. I was amazed and extra appreciative that my checked bag made what turned out to be a very tight connection! Thanks!"
Cons: "Everything was great. I would like to connect that it would be nice to have a not applicable rating option for food and entertainment as they are often not applicable but having to choose something effects the overall rating."
Pros: "Crew was nice. Used the really nice blanket and pillow"
Cons: "No tv. No tablet. No foot rest. What a waste of paying for first class....so not worth it. Modernize This plane."
Pros: "See above."
Cons: "See above."
Pros: "Everyone was friendly and helpful"
Cons: "Phone charging in each row..."
Cons: "My wifi didn't work"
Cons: "too many upset babies"
Pros: "All OK!"
Pros: "Everything. A bit skewed as we flew first class which we don’t usually so. All was great!"
Pros: "One of the crew members was very good"
Cons: "The food!!! Would have been nice to have screens for the movies"
Pros: "Timely flight. Smooth and easy check in."
Cons: "On time departures"
Cons: "THE TEMPERATURE WAS FREEZING. THE COLDEST FLIGHT IVE EVER BEEN ON AND IVE BEEN ON A LOT. IT FELT LIKE IT WAS 30-40 DEFGREES."
Cons: "Seats too narrow."
Cons: "United Airlines were curt and unhelpful. The refused to allow me to board my flight unless I arrived at least 1 hour before takeoff. There were 57min until takeoff after I checked in at the counter. I have a trusted traveler card and TSA express."
Cons: "Take off was delayed by 75 minutes due to mechanical problem and paperwork. Crew and flight were fantastic but it seems they could have discovered the mechanical problem prior to everyone boarding the plane."
Pros: "United Airlines Flight 202 Left on time. It was a Boeing 777 so it had a lot of room."
Cons: "The flight attendants seemed focused only on the small First Class section and rushed through everything in the Economy Class. They rushed through the "Food Service" and didn't want to answer questions about what is on their menu. The menu was removed from the magazines in our row. Fortunately, we brought our own snacks. The Economy CLass cabin had a terrible odor. It really smelled. Maybe they should clean the plane once in a while. United Airlines ALWAYS has issues with entertainment. You MUST download their App to your cell phone. Then, they allow you to connect to their entertainment system. If you don't, you cannot access WiFi without paying $26 for the flight ... the WiFi access is inconsistent and limiting and doesn't always work so the download doesn't always complete. This was a nine hour flight from Hell. I think I prefer Frontier Airlines. Although the airlines make you pay for everything now, at least you expect some attention and food options and a plane that doesn't smell. It was nauseating. Don't even ask me about the "Miles" that they keep screwing up ... RAY HANANIA"
Pros: "I was asleep in this flight & was not bothered during beverage service. This flight was only 2 & 1/2 hrs"
Pros: "The ease of boarding and plenty of room."
Cons: "Only that the man sitting next to me kept the light on. It was an early morning flight."
Cons: "There is no compassion with United"
Pros: "This airplane was older and it seemed there was more leg room than on other planes I've ridden on. I'm 5'11 and my husband is 6'4. This was really appreciated. Nice attendants. Boarding was orderly the different groups waited in rows. Older gentleman greeted us with Merry Christmas as he took our tickets. Overall nice feeling."
Cons: "Flight attendant had a lot of attitude. I live in Maui so I'm used to the whole "I'm local and you're not" entitled attitude some locals have, but it was completely uncalled for and unprofessional to do this to visitors. She literally asked the passengers where they were from and then launched into how she was local and it was her way or the highway. She was also really incompetent at the job overall. She gave me attitude and anyone that required her to do her job."
Pros: "Very nice flight attendant and the landing was very smooth."
Cons: "I’m not a fan of the waffle cookies, wish they had a couple of choices of snacks."
Pros: "Good thing it was first thing in the morning."
Pros: "What isn't there to like about first class?"
Pros: "The agent in San Francisco was awesome and even went out of her way to bump me to a better seat. Leaving Portland was easy, crew were super organized!"
Cons: "No entertainment systems were working at all. Leaving San Francisco to kahului we had so many unruly young adults that were just out if control. They kept switching seats, spilling alcohol all over me and my stuff and the flight crew could not care less. We even had an older Asian flight attendant on flight 1749 that was just overwhelmed for the job. She would hand the person on the isle a handful of pretzels and say 'here, pass these out'. The other flight crew members made it worse by treating her poorly. You could tell they didn't like her and were agitated by her. Instead if being polite and educating, they were exasperated and impatient. Overall was super disappointed. I have flown United so many times back home to Maui and was always so please and excited to brag about how great United was. Not this time. Thanks for reading."
Cons: "Thank you for the great flight!"
Cons: "No wi-fi"
Pros: "Boarding was as expected, flight was on time, all was OK. Nothing to recommend particularly. d"
Cons: "Few choices in beverages and food. No decaf or green tea or coffee except instant coffee. "Snack" was nothing much."
Pros: "Got me there"
Cons: "Bad knee hurt by end of flgt"
Cons: "Preboarding wasent allowed. They forced me to check my bag in even though it was made for airplanes. Rude customer service. Flight was delayed."
Pros: "Coustumer Service"
Pros: "Apologies and attitude of crew They got me on another carrier so I could get to my destination"
Cons: "Not enough people on hand to reroute customers. Some picky customers took too much time. After an hour they handed out phone number to call and make our own arrangements"
Pros: "Power plugs"
Cons: "No tvs"
Pros: "Lots of drinks. 10 free Movie options. Snacks. Blankets. Great!"
Cons: "Tiny crowded space, and they wouldn't let economy use the front two restrooms"
Pros: "Boarding was really easy"
Cons: "Not only you have to pay for checking one bag, not only you have to pay for a poor meal, you also have to bring your own device to watch a movie!"
Pros: "Plane was clean"
Cons: "No wifi"
Pros: "fast comfortable flight thanks to an upgrade."
Pros: "People next to me"
Cons: "Promised a reclining seat...was in front of exit...NO recline...in pain the entire trip"
Pros: "Friendly staff, smooth flight"
Cons: "Connecting flights so close together we barely made it to the gate. Crew wasn't as friendly. An uncomfortable 5.5 hour flight to say the least. I'll pay extra to fly American again next time."
Cons: "The flight delay was terrible"
Pros: "The staff was nice and professional"
Cons: "Why should we have to pay extra to have a little extra leg room? Aren't fares high enough? Also, I had a credit for directv but was charged again."
Cons: "In flight wifi not worth money. Cant stream on paid for inflight wifi. Didnt want to watch pre loaded movies on united app. Should have free in flight movies that you dont have to pay for or allow you to stream what you want on paid for wifi."
Pros: "It was wonderful plenty of space, legroom"
Pros: "Everything worked out just fine"
Pros: "I was never able to take the flight because of a significant delay in arrival in Tucson and subsequent arrival in Chicago."
Pros: "Helpful employees"
Cons: "Being charged for internet access. Cramped seating."
Cons: "I had to go in and out of security 3 times to try to make alternate flight arrangements. The United staff was slow, unsympathetic and made several errors. I spent 7 hours in the airport due to errors."
Cons: "The plane was not prepared to travel; snacks and beverages were note available during our flight because someone forgot to stock the plane."
Cons: "Our flight arrived at LAX 20 minutes early so expected to get my connecting flight on time. Boy was I wrong, we sat inside the plane on the runway for over an hour. It was getting hot inside and people were getting upset about missing their connecting flights. We went around in circles on the runway, about 3 times. As people were getting agitated, so was the stewardess. Also people had to use the restroom, and the stewardess kept asking people to stay in there seats and she begin to lose her cool. What do you expect when your on the runway for over an hour. When people got to go, they got to go. So after finally arriving at the gate, "late" United did get me on another flight thru Alaska which was great. Will I fly United again, hmm I'm sure I will, One bad experience won't scratch them off my list, but I will choose other airlines first and United will be my last resort."
Cons: "Seats were EXTREMELY uncomfortable and felt like a very old mattress in desespertly need of replacement"
Pros: "Boarding was very smooth, and flight was very timely (landed early)."
Cons: "Male flight attendant was extremely rude. I was asleep when the food was being served and politely asked for a tray of food once I woke up. Fight attendant that I asked was at the time collecting trash and snapped back saying that he had to finish what he was doing first. After about 10 min the lady attendant walked by so I simply mentioned that I was waiting for my food in case he had forgotten or was busy. She asked if I had mentioned it to the man attendant and I told her that I had and that I was simply waiting. She proceeded to go to him (not sure what she told him), but he later came by and angrily handed me my tray of food and annoyingly explained that he had to finish handing the trash In order to then handle my food. I told him that I completely understood, and he AGAIN snapped back saying "oh really? Because I heard you were complaining!" And walked away. The rest of the flight he proceeded to ignore me. I had been nothing but polite to him. The lady across the isle was looking his way and the man next to me made a comment to me that I had done nothing wrong and mentioned he he noticed how rude the attendant was to me. That even if I HAD complained, he was in no place to confront a customer about it. Regardless, I hadn't even complained one bit."
Pros: "Staff is always friendly"
Cons: "We never boarded on time. Houston to Orlando was a nightmare."
Pros: "The cookies"
Cons: "Everything went alright, got to LAX in 1 hour. Felt nice."
Pros: "Nice boarding and effective attentive crew."
Cons: "Well it was over 5 hours and we got a miniature bag of spicy mixed stuff."
Airlines flying from Arizona to Kahului have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Arizona to Kahului
Masks required on board, masks provided on flights from Arizona to Kahului
Social distancing seating
Middle seats unavailable to book on flights from Arizona to Kahului
Testing for antibodies, testing for symptoms for flights from Arizona to Kahului
Waiving of change fees. Search flexible flights from Arizona to Kahului