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Pros: No entertainment at all

Cons: Must have entertainment

Pros: Didn’t crash

Cons: The business model around the fare structure puts people off. Everything is an up charge.

Cons: I had items stolen from my checked luggage...valued over $200

Cons: 45 min for baggage to get to carousel

Pros: Crew was awesome. Always available if needed

Cons: Food was just ok. Could have a little more movie selection

Pros: Boarding process was smooth.

Cons: In flight service was disappointing.

Cons: Even the comfort seats are crammed together too close. One can barely move. Dreadful

Cons: Never made it because of my originating flight

Pros: Crew was very clear and friendly

Cons: Changing outlets under seats didn't always work

Pros: Seating was comfortable. Purser spoke clear

Cons: Poorly organized boarding in Cancun

Cons: To hot in the back of the plane

Pros: NO NO

Cons: yes

Pros: Nice crew.

Cons: Plane was small and uncomfortable. The plane was again delayed. 4 flights with United. ALL 4 delayed.

Pros: Crew amazing, smooth flight and on-time

Cons: Legroom and the fact that there is even s lower version of economy now! Yikes

Pros: Departed and arrived on time.

Cons: Legroom was minimal.

Cons: The boarding process. Passengers having to get out to let another in... I know this is nothing new, but there needs to be a btter w

Pros: I appreciated the heads up on turbulence before we even took off. It facilitated my anxiety because I anticipated it.

Cons: Wish I didn’t have to pay for a cup of water

Cons: Be on time

Pros: Yes, the Crew members were very nice and welcoming

Cons: If they have more food options like sandwiches, salads instead of snacks would be better.

Pros: Prize Time

Pros: The crew was friendly and efficient.

Cons: The seat are barely padded and don’t recline. I would settle for more leg space and forget that the seats don’t recline.

Pros: Convenient takeoff/landing times, on time departure.

Cons: A flight crew that didn't care less about people sleeping on a red-eye flight and sat in the last row talking to each other loudly the entire flight.

Cons: Be on time

Pros: very attentive service and remarkably tasty food in first class

Cons: seat was tight. not much legroom and very claustrophobic when the person in front of me reclined his seat.

Pros: Crew was very pleasant

Cons: Old airplane. Everything was worn out and stained. Entertainment system is ancient. Economy seats are so small you can barely get in and out.

Pros: Nothing

Cons: Everything. Awful plane, seats and service

Pros: Seat was comfortable

Cons: Could have been a little cooler- was stuffy

Cons: Great Airline... Need more options to select in Complimemtarry Healthy Snacks ...

Pros: Nothing! The flight was delayed until 10:34pm and still we did not board the plane at that time. Then when we finally board the plane a crew member Dan told me my luggage was to big which it was not, and when we landed in Puerto Rico I had to wait so long to get my luggage from the carousel.

Pros: flight was in 1 hour early!!! not over crowded.. flight crew was nice

Cons: baggage fees are ridiculous. tvs are old and hardly work.

Pros: The seating space

Cons: Excessive delay on departure

Cons: They canceled my flight!!!!!

Pros: The entertainment system is pretty cool and complete. There seems to be more room on coach.

Cons: The usb charger for my seat didn't work. The power cord kept falling off.

Pros: Seating was comfortable. Purser spoke clear

Cons: Poorly organized boarding in Cancun

Pros: Crew was fine, nothing spectacular.

Cons: Paid extra for exit row on A321 - scam for AA to charge extra for this row, there is no extra leg room

Pros: Incredible service, great entertainment options, comfy seats

Pros: The A/C worked, that's about all

Cons: Old plane, no entertainment in head rests, had to use iPad not the same movies to choose from. Seats were so uncomfortable.

Pros: Early departure

Cons: Absolutely nothing

Cons: Flight was delayed more than 4 hours. I switched flights to try to beat the 4 hour delay but was still delayed 4 hours. After verifying with delta t am members that my bags had been rechecked they had not

Cons: I had items stolen from my checked luggage...valued over $200

Pros: Crew very nice

Pros: Extra legroom is worth paying for.

Cons: They need to organize the lines for boarding better and the fact that they have constant delays in schedule makes the airline look bad and undesirable.

Pros: Crew was great!

Cons: American’s little buses at DCA suck. Why should I have to wait for everyone who gate checked a bag to get to the terminal? Let me walk to the terminal, get more buses, or get more gates.

Cons: Flight attendants gruff, coffees small, TV screens glitchy/ poor quality. Everything seemed just a bit old and worn

Cons: Flight time was changed twice

Pros: The plane was very comfortable and clean. The seats were larger than those on other economy flights. In flight wi fi entertainment was great, as long as you have a device.

Cons: The flight was delayed from 9:35 PM to 10:15. No announcements were made at the gate. We were all standing around (no seats left) and only had text or email notifications informing us. I overheard crew say it was entirely avoidable, and the fault of some crew that weren't at the right place on time

Cons: Not having an eight hour delay due to poor scheduling of the airline.

Pros: Fast boarding, friendly staff and on time

Cons: Entertainment is very poor, it was unavailable the entertainment and no WiFi this time

Cons: 4 different flight delays in chicago

Pros: Crew was super friendly, considerate & helpful, esp the woman working my area. Options on entertainment were great & worked well

Cons: Dinner was horrible. Crowded

Cons: Being on time

Pros: Great crew.

Cons: Seats could be better. But the delays in deicing the plane could have been handled better.

Pros: I loved Craig on our flight he made it a hilarious and fun experience! And he needs a raise!

Cons: The seat was a bit uncomfortable, and boarding was slow. To be expected I assume for anything not first class.

Pros: Crew was good.

Cons: N/A. No food was served due to turbulence which is uncontrollable.

Pros: Seats are uncomfortable and no room for arms.

Cons: Comfort

Pros: Price of ticket

Cons: Late departure

Pros: one steward was really funny the seats were ok boarding went well

Cons: they charge for everything including check in unless you read about it before hand. They didn't try to hide it I would fly with them again

Pros: The crew was very nice and the seat seemed more comfortable than another airline I was on.

Cons: Nothing. It was perfect. Smooth landing as well. Great pilots!

Cons: food and entertainment (5+ hours!)

Pros: NO NO

Cons: yes

Pros: Crew was amazing

Pros: Crew was fine, nothing spectacular.

Cons: Paid extra for exit row on A321 - scam for AA to charge extra for this row, there is no extra leg room

Pros: The crew was nice despite challenging travel conditions

Cons: The flight was delayed 6 hours due to adverse weather conditions in SF and then LA. It was frustrating and tiring but the crew handled it well despite the adverse conditions and disgruntled passengers

Pros: Clean, comfortable and on time.

Cons: Nothing

Pros: great

Cons: n/a

Pros: Never again with United small seat dirty bathroom only 2 restroom for 300 ppl

Cons: Nothing

Pros: Nothing

Cons: Everything. Awful plane, seats and service

Pros: Very friendly cabin crew; excellent service with a smile. Food was good considering, and Magnum ice cream bar a delightful treat. Cabin crew paid good attention to benefits of hydration and served water continuously. Seats and leg room were comfortable considering economy and no extra cost.

Cons: Plane was not as clean as it should be--plastic utensil on floor, seat rails not vacuumed--however, still rate overall comfort as excellent.

Pros: The crew was nice

Cons: The food

Pros: Crew are not friendly and I didn't have proper food. I have not asked to choose meal. I thought I can tell in flight that I want veg meal.

Cons: Since rools are changing in international travel. You should inform the new tools to the customer.