It was very frustrating experience with Kayak and Japan Airlines. Chatdeal with Kayak has handled the issue in a very unprofessional manner. I had booked japan airlines from San Diego to Bengaluru via narita on Nov 21. While at San Diego airport , I came to know that japan airlines flight from Narita to Bengaluru was cancelled 2 months ago. The airlines asked me to check with Kayak as they were the primary ticket issuer. Now the issue begins from here : Chatdeal in association with Kayak was my primary ticket issuer. Firstly the customer support number that they had issued was of no use as it would always ask me to connect to representative via chat. So I went over chat over. Now in the chat, the representative were very slow in responding. They took almost 30 min for 1 response. All this while I was at San Diego airport having nowhere to go. Finally after hours of discussion, they said that this matter will be taken care by CHANGE section of chatdeal and they would require 24 hrs to come back. I objected as I was in San Diego airport with nowhere else to go. I decided to book a flight myself at 2.5 times to original cost. Finally I agreed and waited for 24hrs. But they never got back. After couple of days and after multiple attempts to get response over mail, finally they responded just to wait for some more days and its Still on going after 1.5 months. This was one of the worst case of professionalism
Cons: "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
Cons: "No additional comment"
Pros: "The crew was amazing. The meal choices were great !"
Pros: "they assisted my aunt very well all through out her flight"
Pros: "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
Cons: "Really no complaints"
Pros: "Flight experience in JAL is excellent."
Pros: "It was impossible to breathe throughout the 13-hour flight. It was very hot and humid. Several people asked for the temperature to be adjusted but they never really took care of it. The food was really cheap and stale--quite a disappointment for an expensive flight Tokyo-New York."
Pros: "I love Japan Airlines. The service is always impeccable. The stewardesses are really nice and very efficient."
Pros: "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
Cons: "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
Pros: "Inspire of bad weather, the pilot executed a perfect landing !"
Pros: "Excelent good service.Staff are friendly."
Cons: "Almost i like everything"
Cons: "How about being stranded at Narita Airport due to bad weather AND not helping your passengers rebook. Told us the flight was cancelled at 10:30pm when suppose to fly out at 7:30pm. No trains or hotels available, only way to rebook was through their phone service? Which didn’t open until 8am. Why not rebook at the ticket desk, guess what? You can’t!"
Pros: "Food was excellent and service came frequently. In-flight entertainment was amazing."
Pros: "The seats were comfortable for economy, but that's about it. Unfortunately, everything else ranged between mediocre and okay. For non stop to Japan, I'd rather fly ANA."
Cons: "The whole entire class system that they are beholden to as if we're still living in feudal Japan. Swiss & Lufthansa serves more meals and at higher quality than JAL. The drinks were also blah. JAL focuses more on their Business Class and First Class Passengers. Even their luggage comes in first."
Pros: "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
Cons: "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."
Pros: "Japan Airlines gets it right. The boarding was very calm and efficient. The attendants were working the whole flight to make the trip pleasant. Food was good."
Cons: "There could have been a few more diverse choices on the entertainment channels but generally OK. The one complaint I had was that it was hot on most of the flight."
Pros: "Crew was polite and courteous, spoke multiple languages, they came around multiple times to offer beverages, pilot/staff kept us informed about reason for delay to gate, arrived earlier than expected, usb charging available, bathroom was cleaned multiple times during flight, clean bathroom, and there were toothbrushes/sanitary pads available in the bathroom, and enjoyed that they had Haagen Daaz ice cream."
Cons: "The pocket in front had no room to put a drink/bottle. Food was relatively better compared to other airlines but okay. Movie selection was good but compared to other airlines has less."
Pros: "service was excellent. Seating was OK in spite of it being economy."
Cons: "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
Pros: "The crew was excellent and the gluten free meal I requested ahead of time was the best airline gluten free meal I've ever had!! :)"
Cons: "Plane was very hot"
Pros: "The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking."
Cons: "The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay"."
Pros: "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
Cons: "Food can be better."
Pros: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Cons: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Pros: "Friendly and respectful staff, great meals, tasty!"
Pros: "The staff tried to accommodate all of our needs. Everyone was polite and friendly."
Cons: "Food was not the worst but not so great"
Pros: "The food, the movies and games were really great. There should be more games, though."
Cons: "Having to sit in the window seat, it was a hassle to pass by the 2 passengers sitting next to me to use the bathroom. Also, the announcements made in the plane through the speakers weren't very clear. It was hard to understand what the announcers were saying."
Pros: "Very good premium economy seats and airline service was excellent - highly recommended"
Pros: "Good service, good food. On time arrival. Comfortable seats. Great airline."
Pros: "Staff was great and plane was clean"
Cons: "Not anyone fault but I wish seating was better fitted in economy for taller people"
Pros: "Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!"
Pros: "Everything was perfect - crew, food, service, comfort, entertainment."
Pros: "The most polite and attentative flight attendants and great food options."
Pros: "Very professional staff, on time schedule and a beautiful plane. I would give them 20 stars if I could. It puts US airlines at shame."
Pros: "Food and drinks"
Cons: "Same thing as above"
Pros: "I asked for a window seat but if was not available. I was told to go to an information desk which were not too close and it turned out that they couldn't help."
Pros: "Overall flight was comfortable and staff was friendly."
Cons: "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"
Pros: "The flight staff was excellent on my flight back to JFK. They were very attentive and kept a smile. There was never a time where I felt uncomfortable. There was open seating on the flight and the staff allowed passengers to relocate for increased comfort. It was a nice flight."
Cons: "The food on my flight was just ok. Going out to Japan the food was pretty good and I really enjoyed it. I was a little disappointed on the way back."
Pros: "Excellent custumer service including cabin attendants' attentiveness and pilot's warnings of turbulence. Great in-flight entertainment. I liked the special touches such as the small snack and water bar available throughout the flight, and the breakfast Kumamon special. Clean bathrooms are very very appreciated."
Cons: "The only bad experience was when we were boarding, and I asked whether I could take a newspaper and the business class flight attendant snidely said that it was only for business class. I understand the comment, but her expression and tone were unnecessary."
Pros: "Premium Economy had good seating space and leg room."
Cons: "No wifi access"
Pros: "flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch"
Pros: "Food was really good!!! It was way"
Pros: "Excellent service"
Cons: "Not a lot of vegetarian options"
Pros: "Very nice"
Would fly no other airline on an 18 hour flight. Exceptional inflight service. Flight took off on time and landed early.
The service was outstanding and cabin crew were friendly and approachable. Beverage service was regular throughout the flight, but the quality of the food could have been better, even for Premium Economy.
The staff was great. The food really wasn’t good
Cons: "Better movie selection. Better organized boarding in Frankfurt"
Cons: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Pros: "The crew is usually really good."
Cons: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Pros: "Very cramped seats"
Pros: "Food, Entertainment."
Cons: "Harder than usually landing"
Pros: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Pros: "Crew amazing. Seat super comfortable"
Cons: "Excellent service"
Pros: "Extra leg room, great service and good food."
Cons: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
Pros: "Lie-flat seats in business class"
Cons: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Cons: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."
Pros: "Great service always smiling, flight on time, overall a great way to fly."
Pros: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Cons: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Pros: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Cons: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."
Pros: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Cons: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Cons: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Pros: "Staff was polite and accommodating"
Pros: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Pros: "Everything was good"
Cons: "No complaints"
Pros: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Cons: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Pros: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Cons: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Pros: "wide seats. great service. on time."
Cons: "food was not as good as one would expect."
Pros: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Cons: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Cons: "The seats and there is not much leg room"
Pros: "Ontime, airline stewards were excellent and tv entertainment very good"
Pros: "Excellent service & comfort"
Pros: "Best serves ever will fly every time"
Pros: "Love the service at Singapore Air. Very attentive and accommodating."
Cons: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Pros: "I got in some exercise during the delays and gate changes"
Cons: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
Cons: "Extremely cramped flight in regular Economy."
Pros: "The crew, the food and the comfort was fantastic. I was in economy and even with a full flight I was still comfortable."
Cons: "It would have been nice if wifi was free considering it was such a long flight"
Pros: "Crew was attentive and nice."
Cons: "Cabin was beat up and worn out."
Pros: "everything great, every time again"
Pros: "The meals were great, the seats very comfortable, the entertainment system very good as well."
Cons: "The Internet was very expensive and very little. I was disappointed, and had to ask 3 times to different attendants to help me set it up. They were not acquainted with the process at all."
Pros: "The flight experience was pretty great overall.."
Cons: "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
Pros: "The food was great!"
Cons: "The announcements coming from the boarding crew were not clear or hardly under stable."
Pros: "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
Pros: "This was the second time that we were able to fly to Germany with Singapore airline. I will always try to fly with them in the future. I have been on numerous transcontinental trips and I rank them as number one. They make me feel like I am welcome."
Cons: "There was very little leg room for people over five feet tall. Everything else was exceptional."
Pros: "Service is good even in economy class."
Cons: "Chairs on the new A380 although more comfortable than the Boeing 777 are still very uncomfortable for sleeping in the economy class. Plane is so big that it takes a while for first and business class to load and unload. Luggage took forever to unload for the same reason."
Pros: "Good service from the crew and good food."
Cons: "Flight was delayed and there are a lot of redundant checks before entering to the gate. No internet service and the flight was very long. (14 hrs)"
Pros: "The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room."
Cons: "I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for."
Pros: "Crew is good. Flight got delayed"
Cons: "Food is good."
Pros: "Crew is friendly and polite. The guy at the boarding who made my day after all my nervous story with boarding pass! With his one sentence and sweet behavior the difficult transatlantic trip became more comfortable."
Cons: "In Tbilisi there were problems with boarding pass from Doha to NYC, as they said at desk than I’ll git it in Doha without problems. The arrival was late, wat Doha’s desk they tried to give me boarding oass , but at last sent to the information desk, at that time I had only 1 hr before departure, lazy woman at dest was not so much helpful and friendly, at last I’ve got the boarding and run to the gate as crazy. It was possible to say that I can got it at the gate too"
Pros: "Everything was GREAT!"
Pros: "Service by the crew was outstanding, but special mention to Deepika who made sure I had a Business Class experience out of this world, always smiling and checking if I needed anything"
Cons: "The food and the wine selection did not impressed me. Qatar needs to make some changes."
Pros: "On time. No problems"
Pros: "Seat was comfortable and leg room was pretty decent in economy class when compared to other airlines"
Cons: "Extra leg room, little bigger seats"
Pros: "The on flight entertainment is great. It’s very accommodating especially for long flights."
Cons: "Onboarding was ridiculous. They merged two gates together with no instructions to the large crowd of people boarding the plane. We were scheduled to start boarding at a certain time and we didn’t actually board until 45 minutes later. When we asked the attendants when we would begin boarding and did they have any instructions they were extremely rude, laughing with one another and taking selfies. When we we asked for the third time they brushed us off with a time frame. It was extremely disappointing."
Pros: "I flew Qatar from Doha to NYC and the meal quality and options were excellent. I also enjoyed the amount of new Hollywood movie releases and music options."
Pros: "Older plane Older entertainment system"
Cons: "Older plane Older entertainment system"
Cons: "All entertainment units were off."
Pros: "Food, entertainment options, comfortable seats, warm blankets"
Cons: "My volume did not work well on the entertainment system."
Cons: "carry-on did not fit on center overhead compartment unless I put it side ways (Same carry-on suitcase fit nicely on Emirates airplanes, so the carry-on overhead compartments have been made smaller on Qatar on purpose or by engineering error, and I will not fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class passengers. Entertainment computer (Android based system) ran slow and out of memory at times. Seats were not comfortable for 12hrs flight. My butt was starting to hurt. I did not have this issues on Emirates flights."
Pros: "They do not provide hotel service even in a 11 hour layover saying the ticket is pomotional. If that is the case, why they sell tickets on promotion? Cheap mentality"
Pros: "Very comfortable wii sleeping compartment"
Pros: "Comfortable, on time"
Pros: "Leaving that god forsaken airport after hours of waiting in lines."
Cons: "The planes weren't as comfortable as others I've been on like the double deckers of Emirates. Their economy class was NOTHING special. Everyone talks about how superior Qatar is, but I found nothing special about it...the seats, the food, the entertainment were all basic and nothing fancy. The crew, while very sweet, seemed inexperienced and green to me..but they were lovely and that's all that ultimately matters."
Pros: "Excellent flight , seats, food"
Pros: "Excellent service from the crew. Flight on time."
Cons: "Some crews are not accommodating."
Pros: "Again, the crew were top notch"
Cons: "Comfort and available entertainment were so-so"
Cons: "They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great."
Cons: "No lie flat seats."
Cons: "My seat is changed without my approval.thats disgusting"
Pros: "Everything was good!"
Cons: "More movies, no wifi, better food"
Pros: "Good, comfortable and smooth flight. Food was better than expected."
Cons: "Some of the flight attendants seem to be bias towards passengers. Had some loud passengers on one of our flights and noone told them to be quiet. Was also asked to move my seat up so that the person behind me could eat, yet the person in front of me was not asked the same thing"
Pros: "Great airline...nice staff, very attentive and polite."
Pros: "SPECIALLY THE CREW SERVICE EXCELLENT"
Pros: "Service & cleanliness."
Cons: "Nothing I remember."
Cons: "They never gave my baby's stroller when I landed at my destination..i.e. Houston. They said I have to pick it up only at baggage claim..and I had to carry my baby with 2 hand luggages all the way through immigration until I reached baggage claim...very disappointed with this. ..Other airlines handed the baby stroller as soon as you got off from the flight.."
Pros: "Enjoyed the personal attention and charming personality of the flight crew!"
Cons: "Can't think of any!"
Cons: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly for food ....."
Pros: "Very spacious, good food & service"
Pros: "Service was good."
Cons: "Need to provide more variety for vegetarian food. Cannot serve the same food for every meal on a long haul flight. Provide more entertainment options, more episodes of sitcoms, more movie options, more language options."
Cons: "Check in to the boarding lounge was a bit chaotic and there were a lot of angry customers yelling at airline staff. The process needs to be improved."
Pros: "Absolutely nothing!!!!!"
Cons: "Again, our flight was cancelled without notification!!!!!"
Cons: "The first flight of my journey was delayed which made me late for my next two connecting flights. I arrived on vacation a day late. Paid for a hotel and activities that I never used. My bag arrived 5 days late. I had to buy clothes on a daily basis which ate up more time and fun money. The airline gave me nothing except empty promises and dismissive apologies."
Cons: "Time of flight"
Cons: "Charged me 30 for allegedly overweight suitcase. The they proceed to lose it."
Cons: "Gate change confusion unnecessary"
Cons: "No need for improvement"
Cons: "Delayed flight and the procedures too very long."
Pros: "Very poor service, the crew members were not friendly. Low quality food."
Cons: "Emirates have a big name in the industry but their presentation was really disappointing."
Pros: "The crew was forgetful and would always pass by me when it was time to serve"
Cons: "I don't know, maybe it I took another carrier"
Pros: "All good."
Pros: "on time departures,kochi airport is great ,overall a nice trip"
Cons: "the inflight service on the flight from kochi to dubai was not good.staff seem to be hostile,and not at all courteous."
Pros: "I like the food, history, and the people contributing to make this country so beautiful."
Cons: "I wasn’t be able to experience everything in one trip so I have to go back again to fully live the history there."
Pros: "Comfortable seats. Fast boarding and unboarding."
Cons: "Crew weren’t very nice. Was hard to get anything to drink! After lunch waited for an hour for crew to collect trays!!!! Soda finished after first half of the flight. Crew collected headphones and blankets 45 minutes before landing!!!"
Pros: "Great flight"
Cons: "No internet"
Cons: "The flight was an hour late. Since the airlines only gave us a 2 hour layover knowing we would have to go through immigration and retrieve our luggage and recheck it, we missed our connection, then the airline tried to make us wait another 18 hours for a flight. We had been already traveling for two days. Airline offered no expedited support to get off the plane first or help through immigration, completely unacceptable!"
Pros: "Usual overall great service."
Cons: "They were stingy with the beverages. No sodas until 2/3 way through the flight, and small, infrequent cups of water, all while running an “ad” telling me to stay hydrated."
Pros: "The food was pretty good and the one ICE video center that was working offered a ton to watch."
Cons: "On a 13-hour flight, the video center is your main source of not losing your mind. Truly disappointing when you pay for the extra leg room in an exit row and you can’t watch any videos. Unfortunately, the ICE video center was broken on the way to Dubai also. In addition, the flight crew lets people stand around in front of you which reduces the extra leg room you pay a hefty price for. What’s the point of charging over $700 for this added “luxury” on each of your flights from JFK to Male, Maldives when you can’t use it. Emirates is nice, but didn’t reach the expectations they set."
Pros: "Live football final game"
Cons: "Cannot think of anything"
Pros: "Seating space in the plane"
Cons: "The crew was quite rude. My flight got cancelled and the next day there was no veg food in the flight. It’s a 14 hour flight for god’s Sake!"
Cons: "Very noisy for passengers sitting by crew area. Crew seats were used very frequently and every time it opened and closed it slammed waking up passengers."
Pros: "Beautiful aircraft flight attendants speak 19 languages additional leg room fabulous entertainment"
Cons: "only had jetblue as partner and when my flight had to be changed it presented a huge problem- they need more US partnerships to provide better options"
Pros: "Everything. Staff was terrific and the fancy new screens for in-flight entertainment were really cool."
Cons: "The food was fine. The chicken for dinner was really good. The pizza was mediocre."
Pros: "Great service, good meal and outstanding entertainment channels"
Cons: "No critical comments to be offered"
Pros: "The flight itself was fine"
Cons: "But the next morning I became violently ill and had to be hospitalized. Before we took off Emirates reported they were deciding whether to remove a sick passenger from the plane before taking off, which they ultimately did. I wonder if everyone on the flight got sick."
Pros: "I love business class the best"
Pros: "Everything except boarding and internet"
Cons: "Boarding was chaotic they need to have better communications... it was a free for all! I did not at all like the way they make you think you are getting free wifi but in reality it's a hoax!"
Cons: "I've never flown Emirates and boarding section of the trip was very confusing. There was no audible instructions and they used flip-boards to indicate which group should be boarding. It was very difficult to see the flip-boards since the attendants holding them up were around 5'2". All was well once i got on the plane."
Pros: "Business class was great! Service was great!"
Pros: "I was amazed to be upgraded to Business class!!! I wonder why. Anyway, the service was amazing, and the staff very friendly and helpful!!! The food was superb."
Pros: "The two checked bag allowance is very helpful - especially for someone who travles for projects, for long times and is on a tight budget. The staff were very attentive. Frequent offers fof drinks to stay hydrated was very good. The seats were large enough to be comfortable. The number of entertainment options was exceptional."
Cons: "The air plane was freezing cold - I could not even be comfortable sitting in my seat with a blanket on. The woman next to me had 2 blankets on. I could not check my luggage when I arrived at the airport. I had to sit with my luggage for 3 hours just waiting to check it. So I could not enjoy the 7 hours I had before my flight - to walk around the city, or even shop in the airport. I could not select a seat when I checked in on line - even though it was 20 hours before my flight. Even though I was traveling alone I could only get a middle seat. There were no non-meat food choices for the meal. We could not hear the announcements at boarding - no one knew what was being said."
Cons: "Better comfort with Airbus 380 but food remains a concern"
Pros: "Movie selection was good."
Cons: "Not at all accommodating of dietary restrictions. It was a very long flight to not have any options for food, and crew acted very put out when we asked if there were any other options. Checked our carry on luggage for being "too heavy" in spite of the fact that it was the exact same luggage we carried on for the flight out which meets all necessary size restrictions. Boarding was very disorganized, no announcements were being made, flight attendants were simply holding up signs at chest level which were completely blocked by the crowd."
Pros: "The flight itself was great, though it was 4 hours delayed. The interface between Jet Blue and Emirates didn't work."
Cons: "I booked roundtrip flights in two legs, so Jet Blue, Emirates, Emirates, Jet Blue. The two airlines didn't seem to interface. In each direction for some reason, I was unable to check in online for the second flight, which didn't make sense (so Emirates there and Jet Blue back). On top of that, neither could give me boarding passes that would work for the other. The customer service kiosk took about 15 minutes to get this done for Jet Blue in JFK."
Pros: "Great airplanes. Crew is is helpful and kind."
Pros: "So great to still fly with some comfort in this day and age, especially with the awful experience flying American carriers. Great crew, very friendly."
Cons: "Only problem was lots of children running around, screaming, and generally causing commotion. Some Parents did not attempt to calm their children. Might be worth seating families with young children together so they don't disturb older travelers to"
Pros: "Leg space on time"
Cons: "Front legs little short"
Cons: "I was treated differently, because, I bought my ticket from Kayak and not directly from Emirates."
Pros: "The entertainment system was okay. The cabin crew did the best they could, but did run out of the [honestly very mediocre] food."
Cons: "Emirates' economy cabin is extremely crowded. The food is mediocre even for airplane food."
Pros: "flight attendants, food, nighttime lights, seats, movies"
Cons: "when the PA announcements came over the loud speaker, when i was listening to a movie, was extremely loud"
Pros: "Compared to other airlines, especially trips to and from Europe, this one was great! I will try to fly Emirates every time! I especially appreciated the variety and abundance of choices for entertainment. Eight hours just flew."
Cons: "As far as a reasonably priced economy flight, I can't think of a think. Of course, I'd always like a bigger seat but even those were better than most."
Pros: "Aircraft cleanliness staff everything."
Pros: "Better plane with much better entertainment system. Decent food. Once I had missed my connecting flight because of the flight delay, they promptly arranged for a hotel to stay at, as there wasnt another flight to NYC for 12 hrs. Otherwise I would have been really pissed."
Cons: "First time I have had mediocre crew on an emirates flight. The guy serving my section was not particularly friendly, had a bit of an attitude problem and spent a little too much time chatting up an attractive female passenger. Again, disorganized boarding process. First time I have experienced such terrible service on emirates."
Cons: "Before the flight landed and before an announcement was made to bring seats upright, I was repeatedly poked by a crew member to wake up. This was not necessary since we were not close to landing. Very rude and uncomfortable."
Pros: "Good service on the plane. They pretty much gave you whatever you asked for. No charge for beverages, etc., even alcohol. The food provided was very good."
Cons: "On the outbound flight, the seat bottom was very hard as if the cushion had deteriorated. My behind was killing me very shortly into the 7+ hour flight and I sat on my neck pillow, which wasn't ideal but helped a little. The seat on the return flight was more comfortable."
Pros: "Best airline. Comfortable seats"
Pros: "The attendants were great at keeping the cabin clean and were very goo with the kids. Loads of activities and unexpected surprises that really pleased my kids."
Cons: "More regular offerings of drinks."
Pros: "Food and staff service"
Cons: "Everything was great"
Pros: "Crew and ground Staff were very helpful and friendly"
Cons: "Quality of Indian food"
Cons: "Extremely poor entertainment system - mostly old movies. No Bollywood movies"
Pros: "All no!"
Cons: "Seats are too close!"
Pros: "Crew was just good. Nothing over the top."
Cons: "Better food."
Cons: "Same as before. Dirty and smelly. Food was ok."
Pros: "Lie-flat seat in usiness class in the most comfortable seat I have ever sat in—on or off a plane. Cathay service is remarkably good and caring, but not intrusive."
Cons: "Dinner entrees not as good as last Flights with Cathay, but dim sum for breakfast was excellent."
Pros: "the flight was on time"
Cons: "the sound system on my seat was broken so I couldn't watch movies except"
Pros: "As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep."
Pros: "On time. Got an isle seat."
Pros: "Food great, smooth flight. Helpful stewardess. Fairly comfy seats"
Pros: "Great airline, punctual, attentive"
Pros: "The staff was attentive to fixing the problem after it happened three times."
Cons: "TV monitor was broken and I could not use it for several hours"
Pros: "caring flight attendant went extra mile to move people into better seats if they were available."
Cons: "people in lowest economy seats (back of plane) did not get an amenity bag (ear plugs, toothbrush, eye mask)."
Pros: "Flight comfort, plane, staff. Overall a perfect travel experience."
Cons: "Mango desert...that’s all."
Pros: "Everyone on Cathay pacific is very nice and the food was relatively good. They did everything possible to make this a better flight."
Cons: "Would have liked to have been offered a beverage more often"
Pros: "Overall was great, smooth flight and great service."
Cons: "Seating in coach was really tight and during my trip in Hong Kong, I had to be hospitalized"
Pros: "Excellent crew and nothing to complain apart from the economy seats being a bit stiff."
Cons: "Got stomach ache after eating the food."
Pros: "Excellent service, lucked out into a flight that wasn't full for once and was able to sleep."
Cons: "Food could have been better. Pasty potatoes and soft vegetables. Ice cream though :)"
Cons: "The crew manager shouted to me and my 1 year old boy during the flight as my son cried. They did not offer any help, my family got insulted and cried. The worst flying experience in my life, will never take that again."
Pros: "Crew were nice."
Cons: "Very bumpy ride, and about a third of the entertainment touch screens did not work, including my sister's. Crew were helpful though throughout and gave us and others a $50 voucher for our trouble."
Cons: "For a 15 hour flight no way to make economy class comfortable at this price ( I flew Cathay since they were much cheaper than flying directly from japan"
Pros: "I will give 10 out of 10 to Cathay for their excellent service, fast air time, humble crew service and a bonus point for their quality of meals/ food. I am a pure vegetarian & in all my flight the crew made sure that I got the correct food tray & it was not mixed with wrong mean (non veg.) by mistake. Unlike other flight where meal is just an obligation, Cathay made sure that the taste was very nice too. Full points to them. The quality of seats was good & nice leg space as well. Overall the experiance was very pleasant & I highly recommend Cathay Pacific."
Pros: "not a full flight so obviously more comfortable"
Cons: "did not like having to deplane then reboard"
Cons: "No Wifi on a 16 hour flight is simply stunning to me."
Pros: "The seats were very comfortable. Made it easy to sleep even in a middle seat."
Cons: "We had to wait outside the boarding area until right before boarding. Also they did not allow me to reserve a seat when booking."
Pros: "friendliness of crew and ease of boarding"
Cons: "food was ok"
Cons: "Where to begin....The flight was delayed an hr leaving Hong Kong. Then we were rerouted without notice to Newark International. Upon landing and changing our plans, we were told we were actually proceeding to our original destination in JFK. However, we have to wait for a new crew and we're stuck on the tarmac, on the plane for additional couple hrs. The experience was very aggravating, especially after such a long flight. Additionally, I find Cathays lack of transperancy with their customers very unprofessional. Sad as this is my preferred airline to flight but will take this into account for future bookings."
Pros: "Very good service and comfortable plane"
Cons: "I personally don't like how you can't choose seats until check in. Although the food menu states that noodles and snacks were available upon request, we were turned down several times when we requested. Food served, especially main entree, were barely edible. It was probably the worst airline food I've ever had, and I travel very frequently. When we arrived back at JFK from our trip, it took over 2 hours for our luggage to arrive at baggage claim."
Pros: "When you see a big plane you always wonder how long it will take but Cathay Pacific was very efficient during the boarding and deplaning. It was a very long flight and they kept everybody happy with a smile. Extremely accommodating."
Pros: "I would like most of the employees of Cathay Pacific works in your company, they are very nice and also very kind to treat customers and kindly help us to solve problems during our traveling. I really appreciated. and I can say nothing but many thanks to all of Cathay Pacific employees. Ying Tao, SUN"
Pros: "The crew was very attentive directing us to other bathrooms as needed. Sitting at the bulkhead helped a lot"
Cons: "The baby meal is ideal for infants between 6 and 12 months of age"
Cons: "Need a little extra leg room"
Pros: "Food was incredible and the staff were so accommodating! Absolutely loved it!"
Pros: "Everything went us per schedule. The staff nice and polite."
Cons: "The seating is too cramped ."
Cons: "No seat assignment until at the airport, so my wife and I had to sit at separate rows, far away from each other for 15 hours. I will never buy from kayak again"
Pros: "Good communication about departure delay, check in was fast and efficient."
Cons: "I had to ask crew repeatedly for a simple snack, meals were very slow to arrive, entertainment system we'd glitchy, food was just ok."
Pros: "The quick response of flight attendants and the comfort of the economy seats."
Cons: "48 hr preboarding online checkin is nonexistent. Error messages via link."
Pros: "The food is great"
Pros: "Excellent service. Very clean, mostly."
Cons: "Tight seats. Not the worst, but still tight. Bathrooms could get messy and unstocked."
Pros: "Smooth, quiet and comfortable overnight flight from Vancouver to JFK"
Pros: "The staff both when checking in and on board were excellent. The seating space was better than other international flights we have taken in the past and since. The food was better than what we received in the other flight we took later the same day (with another airline). We highly recommend Cathay Pacific."
Cons: "The entertainment options could be better - but this is just a minor flaw in their overall service."
Pros: "excellent entertainment selection"
Cons: "no bottled water, the tap water tasted terrible and chemically treated! also the flight was delayed 15 minutes but ended up landing 50 minutes late, i cannot see how they were not able to make up the time in the air for something so small. I also saw premium economy and asked for an upgrade, they wanted $1000, which when i saw the cabin and the amenities was happy i didn't pay for because compared to Japan Airlines which charges a fraction of this for the upgrade, Cathay is a shame."