Access to entertainment on the phone would be great!
Flight was great even though it was delayed.
Cons: "My sister’s checked in luggage was in poor shape when we got it in Albany. We noticed an outside compartment was unzipped. So we checked to see if anything was missing and a souvenir from Mexico was gone. Then we realized a zipper was missing from the luggage and then decided to check all the other compartments and realized her bag of jewelry was gone. The woman at baggage services in Albany told us Delta is not responsible for lost belongings. Also tried to tell us theft is not an issue because there are cameras everywhere. Well you are telling someone that is missing a bag of jewelry that theft is not a problem. Also, there may be cameras everywhere but I doubt anyone is going to review those cameras to see what happened. I will never fly Delta again."
Pros: "It was all good glad the last leg of the trip was pleasant."
Pros: "Airplane accelerated from stand-by directly to runway without preparation stop. Awesome!"
Pros: "The crew did their best to deal with delay."
Cons: "There was an absolutely awful job done by both Delta and Kayak of informing us if additional delays, new gate assignments, when the plane would be reboarded. Also, people were quite angry that the plane had to be cleaned between the time we got off and the time we reboarded. Just get us home."
Pros: "It was ok"
Cons: "Seat the family together"
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Cons: "Value for the price."
Pros: "Friendly service, smooth flight"
Cons: "Some seats were double booked, which was not realized until the plane was fully boarded, which caused very late departure, which almost caused us to miss our connection in Paris. Also the bathroom became a mess - slow to restock toilet paper, etc."
Pros: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Cons: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
Pros: "We eventually arrived"
Cons: "Then, in Atlanta, the flight was delayed 3-4 times, and our departure was more than an hour late. Overall, not one to be proud of, Delta"
Pros: "Food was decent and crew were nice enough"
Cons: "Seat space was small and cramped. Entertainment was poor unfortunately"
Pros: "The staff are friendly and passengers quickly get on and off the plane."
Cons: "I travel this route (ATL - MGM) often and it seems like half the time I use Delta there is an issue with the plane including times when the flight has been cancelled. This time the plane left the gate and some fifteen minutes after sitting on the tarmac was taken back to the gate. The issue was said to be an element that keeps a sensor from freezing in extreme cold weather. The less than one hour flight took two hours to complete. This should have been dealt with as a maintenance issue but Delta doesn't seem to think so. The planes on this route make Delta a LOT of money as it is one of the most profitable routes in the US. You would think Delta could invest in keeping better maintained planes on the route."
Cons: "we began the boarding process late, which can be understandable, although the plane was there pretty early. Once the boarding began, someone, I presume the gate agent, essentially gave a countdown to hhow many minutes were left until the flight could have an "on time departure". I travel nearly every week so I value being on time. However, a minute by minute call to hurry up on a flight that was sold out was over the top. There was mumbling among the passengers, to the point of someone joking "Free cookies and water if we make it on time?" Just a bad gate experience, but bad enough that peopoe were commenting, and I waited for someone from the cockpit to del\part so I could mention it to them."
Cons: "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
Pros: "Crew was kind and responsive."
Cons: "Older plane so seats were very crammed. My screen was not calibrated correctly so I couldn’t rewind or pause movies. No charging option for phone. WiFi was spotty."
Pros: "Staff, service, options"
Pros: "What I liked was getting to my house."
Cons: "The air-conditioning was extremely cold; on the positive side, I was given a blanket. The plane did not have any kind of tv screen in which to watch films or programs. Space was unbelievably tight between seats and rows; I cannot imagine a horizontally or vertically big person having any level of comfort. In general, the service was quite poor, making me wonder how does Delta treat the flight attendants, for they seemed tired and careless. The above did not happen in any of my other flights: Atlanta-Guadalajara, Guadalajara-CDMX, CDMX-Atlanta."
Pros: "Crew friendly"
Cons: "Middle seat with no option for me to move"
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "I like that I was able to request a window seat and was obliged to get another one."
Cons: "My flight was cancelled and I had anxiety about being at my destinations on time because I had to travel another hour away without knowing if my ride would be able to wait for me. However, I was booked on another plane that wasn't damaged which got me there on time,but once I arrived my luggage was no where to be found. I was promised my luggage on the same day,but I didn't get it until 11:30pm that night from a 2:40pm flight. I had to go out and spend money on toiletries,night wear and my medicine because of not having my luggage. Just totally disgusted by the overall experience and wouldn't wish it on anyone."
Pros: "Efficient boarding"
Pros: "Nice equipment for the ride and pleasant staff"
Pros: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Cons: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."
Pros: "Friendly staff and comfortable seating"
Pros: "This was not my original transfer flight but everyone was much nicer and helpful than serious and being rude. Love Delta, I did not flight United because I wouldn’t have met my United flight once landing in ATL. The Young African American woman who was at the gate was amazing and so reassuring that I would make my flight to Chicago. Would book Delta, just because of how nice she was to me."
Pros: "The crew went out of their way to make sure they got the plane ready as quickly as possible and get us to Jacksonville as quickly as possible."
Cons: "Delta lost the plane for over an hour. After already spending 10 hours in ATL because of an earlier delay due to human error I was extremely disappointed in Delta that my flight out of Atlanta was delayed by an hour because they LOST the plane and couldn’t find it or the truck to bring it to the gate. This kind of error on Xmas eve is embarrassing. Delta didn’t do anything for the passengers affected by this. I was dumbstruck by the apathy of the Delta employees at the gate (the exception was the flight crew, who tried to get the aircraft there earlier). Because Delta did nothing but make error after error I arrived at home 11 hours later than my original flight was booked for on Christmas Eve, missing Christmas Eve Services and family traditions. When I need to get somewhere on time I’ll never rely on Delta after this experience."
Pros: "Quick and easy boarding. Quick flight"
Cons: "Audio entertainment quite limited"
Cons: "I has nothing to do with the flight it self! The original fight was cancelled from Minneapolis to Atlanta (with no notice) I found this out by calling!! I was told a confirmation of a new flight was going to be email once the request from the support had been approved (the email confirmation was never received). I was also instructed multiple times to not show at the airport unless I had receive the confirmation. I was up most of the night waiting for this confirmation that never came!! I received an email this morning letting me know the fight from ALT to Mexico had been delay!! When I opened it to view the itinerary it showed she had been booked for the am fight at 6:30 am! after spending another hour and 35 minutes on the phone your support team could not find a fight until Dec.21!! Not to mention the accepted they had problems with their email system and phones, but asked why didn't I called,mmm I was on the phone for the 3rd time!!!! I am very, very disappointed!! Not a discount was offer or a fight the next day even when I was checking an flights were available!!! Here is the other part,,Rosa came all the way from Mexico to care for her ill sister for the last 2 1/2 months, all she asked was to be able to be back home for the holidays!! Your team insisted on scheduling a flight for next week or a full refund!! This was not a money matter!! It's about getting some one home for the Holidays who has helped a ill person during the most vulnerable time in her life!!"
Pros: "Flt on time, very nice and friendly gate agent and flight attendant"
Pros: "Staff were friendly and worked hard."
Cons: "Seats were very basic and not as good as the low cost carrier I normally fly out of the UK. Very old and noisy aircraft. Seemed little control over how much hand luggage passengers were bringing onto the aircraft."
Pros: "More seat room than expected for economy tickets. Good service, on time, polite staff"
Cons: "Duty free purchases not waiting for us at boarding like usual. Audio selection on entertainment was v poor"
Pros: "The Delta people were solicitous, efficient and brilliant the whole way through. We had not a bit of trouble. Our first class seats were comfortable, but with the supplied blanket, pillow and poor air conditioning it was a hot flight. The cabin personnel were wonderful as per usual, and my tasty gin and tonic soothed any discontent. I wish I could fly this way all the time!"
Cons: "The private contractor handling wheelchair assistance was terrible. A Delta employee theorized that they do not pay enough to attract and retain personnel. Our pre-arranged chair was not there, multiple calls by our Delta assistant finally got us a ride to the chair holding area, but after about 45 minutes we gave up and shuffled off to the security area on foot. Thank goodness my hubby is mobile enough for that to have been an option. When we abandoned our wait we were still 4th in line for an attendant to push the chair. If Delta has any responsibility in this it would be in the retention and compensation for the private contractor."
Cons: "When I got to the airport they were not helping me to get to the right place to get my flight I lost it"
Pros: "Ease of flight"
Pros: "Airline stewards were very friendly and pleasant."
Cons: "We booked with Delta, but were put on Air France. Even though we had our boarding passes in hand we had to wait in long, slow line for baggage tags because they would not print from kiosk. There was minimal Air France staff on duty serving thousands of passengers during busy season (July). While the lines grew larger, the staff was reduced from 4 to 2. Another long, slow line for customs, another long slow line for security=Charles De Gaulle airport was awful. We arrived at the airport 4 hours before our departure time and got to our boarding gate with no time to spare."
Cons: "Plane was supposed to depart at 9:09pm. An announcement was made that in Atlanta which is Delta hub, there were no flight attendants for the flight so we had to wait for another crew to fly in. That's just unporfessiknal. To make matters worse, the gate agents didn't make announcements even if just to say we know this isn't good and we will update you asap even if just to tell you we are still waiting on word. Total silence and seeing the gate agents laugh and talk amongst each other was pretty bad."
Pros: "They arrived on schedule."
Cons: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Pros: "I was notified about the delay via text before I left for the airport, which was nice. I would not have checked my email."
Cons: "Delayed for over 2 hours. I have never flown Delta before this flight and it wasn't a great representation. The flight attendants were nice but I was in a seat near the engine and it was making really weird noises. I fly almost every two weeks, so I'm used to engine noises but this was one of the loudest/most rickety sounding flights I have ever been on.. and I have flown Spirit a few times. It just didn't feel safe. Landing scared me a little too as I have landed in O'Hare countless times and have never flown so low to the highway upon entry. It felt like we were only a couple hundred feet above the cars."
Cons: "Sat in Delta Comfort and a loyal Delta flier, except had the bad fortune of taking off at 830 ATL time and apparently Delta doesn't find it important or a good idea to sell food after that time. The logic behind this is beyond me. I'm willing to pay $9 for a few cheese slice and crackers or a sandwich yet they don't offer anything, not even to first class which would really irritate me had I paid 1000 bucks. Ontop of that the crew which is normally excellent, was feisty and rude and wanted nothing to do with their job"
Pros: "Entertainment is now free."
Cons: "This was the fourth first class leg of our overall trip and the first three flights on Delta were great. The attendants were pleasant and even fun. I have allergies and requested a special meal on all legs. No problem on the first three flights. All attendants approached me to confirm my allergy and the special meal. They were very polite. But on this flight, the attendant didn't speak with me about it at all. She tried to give me the regular meal. When I explained I needed an allergy free meal (mind you this was first class), I was told I could not get it and got no apology or other accommodation. Her attitude was take it or leave it. I found this interesting since on two of the other flights an announcement was made about another passenger with an allergy to peanuts so no one could have them on the flights and the attendants were very concerned."
Pros: "Clean plane, good service. on time departure, early arrival."
Cons: "I did not like the way the plane was boarded- people could not get into their seats because others blocked the aisles - so chaotic. Passengers were not being rude to one another, it was simply that the process is poor. Could the zones instead reflect both location of seat and area of plane, so that those with window seats at the back board first, then middle seats, then aisle? That way if aisle seats fill first, seated people are not stepping back into the aisle to accommodate others needing to get a seat in that row, while everyone on the gang way must wait for the aisle to clear."
Cons: "The flight attendant looked like she was mad throughout the whole flight"
Pros: "We were delayed due to weather and Delta brought a cart of snacks and drinks over to the gate for us."
Cons: "A flying chicken bus. The air conditioning was really loud."
Cons: "I had a reserved Comfort Class Aisle seat, purchased at time of reservation and showing as my assigned seat through printing of boarding pass. At the gate, my seat was reassigned to a middle seat. This is a huge problem for me, as my back and leg injuries require the ability to stretch and move frequently. When complaining on Delta phone lines, I was told that the seat was needed for a Diamond member and therefore was "policy" to bump. Although I eventually received some compensation for the fact I paid more for the original seat, I remain very disappointed in Delta, if this is indeed the policy."
Pros: "On the flight I got on the 8:20 to Reagan the flight attendances were wonderful! Defiantly made up for me having a aweful time on the 7:20 flight. I loved your flight attendants on this flight!"
Cons: "So I arrived in Atl was on standby for the 7:20 flight to Dca airport I had already paid $50 for standby! I got cleared for this flight and bumped to delta comfort. I was super excited to finally get upgraded! Then the plane had problems we were then again delayed and had to deplane. We were told this would be a 2 hour delay. I proceeded to try an get on the next flight at 8:20 while asking about a window seat the lady told me I would have to pay an additional $19! Well I had already paid $50. So the nice lady put me on that flight after I had already asked for window seat. She put me in the middle seat! I get that planes have problems and flights are delayed! There was so much bad yesterday then good and I feel like delta should know. It's more and more bad everytime I fly! Please fix these problems!"
Pros: "empty plane"
Pros: "That the flight was a very reasonable price"
Cons: "The flight was packed there was no separation of people for the convir 19 the seats were very close together my knees were touching the seat in front of me"
Pros: "Staff was nice."
Cons: "Nothing really"
Pros: "Crew was super helpful."
Cons: "Seats could use better cushion"
Cons: "Hour delay before departure; 30 minute delay after landing before we reached gate; 15 minute delay to get carry on bags!"
Pros: "We didn’t crash and die. That’s the only positive."
Cons: "Before we boarded I listened to a couple described how they always went ahead in line at boarding because no one ever stopped them. They described how they waited until group 3 was called and then went right through. While we were waiting, we watched them do it again. If you need to cram people into tiny spaces to be profitable, then you cannot allow them to make it worse by putting back their seats. I spent 90 minutes with a seat back jammed into my chest. We were ignored when handing out snacks, probably because we were invisible behind the seats pushed in our faces. It was one of the most miserable flights I’ve experienced."
Cons: "The DVD/ movies was having an issue.., couldn’t play.. I had to ask to have it reset a few times."
Pros: "Crew was great. Made sure I made my connection. Even tried to get me a better placement so I could quickly exit and head to my next flight."
Cons: "It wa super cold on my second flight. Small plane, rather loud."
Cons: "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
Pros: "Quick boarding"
Cons: "Before the flight boarded the crew had to be paved. They were busy chatting at a different gate while the whole flight had to wait for them. No sense of urgency. Very unprofessional. We had the front seat in first class. All night long the crew were talking loudly- difficult to sleep. They should be conscious of the passengers"
Pros: "I liked the room."
Cons: "There was no entertainment. Could not get seats together."
Pros: "Crew was nice."
Cons: "Having to check my carryon even though I was in the 12th row. I saw some passengers putting two items in the overhead, which makes it unfair to others."
Cons: "Flight was cancelled. American said I was a no-show so I couldn't get rebooked, my trip insurance was refused,etc. My vacation was ruined. American wouldn't change status either. Funny, I ate right across from the gate 2 hours before flight on the same card. This airline should be banned from flying. I do see a lot of other people are not happy either."
Pros: "Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent"
Pros: "Pilot kept informing us what was happening..."
Cons: "Plane already late, then 15 minute taxi, then they could not drive the walkway up to us correctly so another 10 minutes wasted. We missed our connecting flight... rescheduled with different airlines much later. Missed a whole day out of our three day visit. Airline travel at its normal worst!"
Pros: "This was a nighmare!"
Cons: "My flight Paris/London/Manchester?Chicago was the mos impleasant experience I ever had. On July the flight was schedule for 9...pm then delayed for two hours because of a fire, other passengers said, in London. At around 11pm, we were asked to line up for boarding. We stayed on line for an hour and fnally to be told the flight was cancelled. We were treated less than animals by British Airway. No ACCOMODATION!!!!!!!! No ACCOMODATION!!!!!!! We slept on benches at the airport. To be fair to you, I will not recommend British Airway to anyone."
Pros: "The comfort of the plane and the continued update on my flight delay."
Cons: "The flight was delayed but no fault of American."
Cons: "The vegetarian meal is always vegan, I miss the dairy :("
Pros: "The flight entertainment is really nice."
Cons: "Boarding seemed very chaotic as staff tried to get people to check bags at the last minute. My chair would not decline properly."
Pros: "Entertainment on screens"
Cons: "The gate agent made us starting in boarding group 6 out of 9 to check sizes of bags in the size box and she got into a verbal fight with another passenger. One guy told her she could board but the gate agent said no it didn't fit and she couldn't board. Then the agent claimed she had to gate check her bag and claimed there were no overhead spaces left. So everyone after that had to gate check. When I boarded there were at least 8 empty bins and I had not even gotten to my seat in row 22. The gate agent lied and slowed down the entire boarding process because she want to win a fight and show dominance over a passenger."
Pros: "Boarding was on time, and landing was smooth."
Cons: "No entertainment."
Pros: "How fast they had us in the air (5 min early)."
Cons: "In their rush to leave, they didn't communicate with the on board crew about overhead bins and I was forced to check a priceless item that I purposely wanted with me in the cabin. The overheads were empty above my own seat. I wasn't allowed to go back and reclaim my bag because they had already taken it. And they were completely indifferent to my situation, which isn't surprising given they didn't understand the value of my item. Thus, I had a full blown panic attack for my entire 2 hour flight, my medicine being one of the items also in my now checked bag. It was too late, my bag was taken and thrown under the plane by the time it struck. And the flight attendants also had on perfume that brought on a tension headache due to my sensitivity to scents. Considering they work in a recycled air tube, this seems like a vast oversight on their part and should consider that not everyone can handle even the faintest of perfumes. It may not seem like a big deal to them, because mental illness is still seen as a made up thing, but it was enough of a trigger that I will not fly American Airlines again."
Cons: "Has to be the most narrows seats with the smallest amount of legroom of all carriers. Great price on the flight (comparatively speaking) but I will opt to pay more for a diffferent airline with better seats. Comparing economy to economy seating"
Pros: "Great aircraft, UK staff kindly assisted to get us family seating near each other"
Cons: "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."
Pros: "The airplane was modern, clean and comfortable and the flight was on time"
Cons: "Everything was good"
Cons: "The crew waited until we where onboard about to leave to defrost the wings, making us 50 min late. Half of the plane missed their connecting flights"
Pros: "Easy and smooth flight."
Pros: "Current movie selections"
Cons: "The seats are cramped. They served the final meal very close to the actual landing. The legroom is not comfortable enough for an average size adult. i asked the attendant at the gate for a seat change but never heard back."
Pros: "Crew fantastic , food good"
Cons: "Limited seat space"
Pros: "Boarding and flight were on time."
Pros: "To be fair. The flight is only 50 minutes. By th time you get a drink it's time to land. It is completely unfair to the staff to have to do that. A flight like that. Have a box with a snack and some coolers that have 5 different beverages. I wouldn't even sell booze. I person can hold out for a flight that shot to get one on the connection or in the terminal."
Cons: "It's always a cramped flight. Nothing to be done except use a bigger, more spacious plane. The good thing is it's the fastest way to get to Chicago from where I lived it would take 6hrs by car."
Pros: "Quickness of flight once up in the air"
Cons: "Getting stuck at gate waiting for air traffic control to find/make the flight a new flight plan"
Pros: "Over a hour late"
Cons: "Over a hour late"
Cons: "Not much offered on domestic flights."
Pros: "The gate agents did a good job of making sure the boarding process was organized, despite confusion with two Chicago-bound flights departing from the same gate in a short window. Delay was communicated far enough in advance that I didn't travel to the airport until it was necessary."
Cons: "The flight was delayed 3 hours due to the incoming aircraft, but nobody at the gate or onboard offered any explanation or even acknowledged the delay. The aircraft did not handle turbulence well at all... one of roughest flights in recent memory despite avoiding weather. Wifi had weak signal (on a 70-person jet!) and the streaming entertainment did not work the entire time... it either did not load or I got an error message."
Cons: "They had no record of this portion of my trip, after a few people checked they found the Chicago to Ammon part so they added me onto a flight from Washington to Chicago. All should of went well from there but they sent me to the wrong gate. Luckily I just made it to the correct gate for boarding. Upon arriving at Chicago there was no one available to provide information on how to get to Royal Jordanian gates. Also on my AA portion of my flight coming into The U S in New York the flight was cancelled and I was told the next flight Available was next day (18hr delay) at the other NY airport. I had to have someone drive from D.C. (My destination) to pick me up"
Pros: "The staff were amazing. Very accommodating and with great dispositions. Boarding was easy."
Cons: "For an international flight the seats were extremely tiny and the plane itself only had a few tv screens posted in the middle of the plane so everyone had to watch the same thing."
Pros: "Really great flight"
Cons: "The wait"
Pros: "The flight attendants were nice and helpful"
Cons: "First of all flight was delayed an hour and a half.. Then I went to get something to eat to kill time just to find out they switched the gate causing me to have to run all the way to the new gate then they close the door as I was walking up and told me I missed my flight even though the plane was still there for another 15 minutes.. so I had to fly standby on the next flight which was another hour and a half later.. I arrived at the airport at 12:30 and didn't end up catching a flight until 7:45 p.m.... oh and I forgot to mention that I originally paid for an upgrade for priority seating with more legroom that I never received because they put me on the very last seat that you can't even replying because there is a wall behind you.. SMH"
Cons: "Flight was late arriving to Atl flight was late arriving to Chicago made me miss my connection to FNT American rebooked (after they told me they hold plane I ran through 5 concourses to get there n American still left me and several other passengers) through United late flight to FNT a 4 hr lay-over turned into 6hrs 2 plane changes cause of mechanical issues n had to run 2 concourses over still was late leaving and arriving to FNT...."
Pros: "It was nice to have TV screens for the flight."
Cons: "I asked for headphones several times and never received it."
Pros: "Friendly staff Smooth ride On time"
Pros: "The air stewardess was friendly and courteous, the meal were tasty and sufficient."
Cons: "The flight came in early but we had to wait over thirty minutes for luggage to arrive."
Pros: "Very professional"
Cons: "We didn't leave on time"
Pros: "Re-routed to Phx; inflight Phx was closed. Diverted to Tucson. Only jets on the ramp were American. Seems if you close an airport there would be a lot more than 4 jets and different airlines. Landed at 11pm; still on the aircraft at 130am"
Cons: "Let's see pretty much the whole experience"
Pros: "How comfortable the seats were. How nice and pleasing the crew were to the passengers"
Cons: "How long it takes to be seated. I suggest you seat passengers by seat (after the people in wheelchairs and with baby carriages). First class first then whoever sits behind them and do on. Which basically is being seated by your seat number. Seat 1A first then seat 1B and so on"
Cons: ". The plane was clearly a very old model - very cramped."
On time departure, early arrival. Good internet !
Pros: "Crew was above and beyond. Really helpful and kind."
Pros: "It got us to London. My bags were quickly available."
Cons: "The seats were SO. UNCOMFORTABLE. I didn't sleep at all and have a headache because of them. Absolutely atrocious. The food was meh. One of the flight attendants was so rude I dreaded every time she headed over. I'll be flying with Delta in the future."
Cons: "We should up 2.5 hours before our flight. Was told by United desk clerk my flight to Chicago was the day before and that the reservation for my wife was for correct day but had been cancelled"
Cons: "It was professional, no fuss but somehow slightly detached. I had no food only a water. A friendly inside crew."
Pros: "Very good flight. I would recommend United Airlines"
Cons: "Flight was super delayed, staff wasn’t very helpful when I was getting rebooked"
Pros: "Not many passengers on plane."
Cons: "Three hours late taking off."
Pros: "Flight crew was polite"
Cons: "Took forever to board and exit the plane"
Pros: "The crew and flight attendant were very courteous and engaging. Great customer service. I noticed a gentleman who was boarding the plane and asked for some water and the attendant dutifully and courteously provided him some very quickly."
Pros: "Always love flying United. They even gave my mom the extra snacks since she mentioned how amazing the new snacks were and they were so nice!"
Cons: "They took so long to open the doors almost mis my connecting flight"
Pros: "United did a great job keeping us informed of where the plane was and why we were being delayed. Only 15 minutes late. But staff explained why and I think this helps ease people's anxiety. Inflight wifi was awesome!"
Pros: "The flight was smooth"
Cons: "The flight didn't offer PDE"
Pros: "Staff was courteous and kind, very professional."
Pros: "This regional airplane was extremely comfortable! The flight was comfortable and the crew was very helpful."
Cons: "I wasn't too excited that the in-flight entertainment quit working about five hours in, but the crew did their best to remedy the situation."
Pros: "Overall experience was very good"
Cons: "Meals on flight"
Pros: "The trip TO the United States was bearable."
Cons: "This flight was a complete disaster. I ended up b=on a different flight to Newark, as my flight to Chicago got canceled. Then that fight was unable to land, so I spent hours in baltimore, and missed my connecting flight to Brussels. By the time I finally arrived, 4 hours late, to Newark, I had to spend 2 hours in a line to get re-book, for a flight the next night. I was compensated for all this mess with a $10 food voucher, and had to get a cab from the airport to the closest and cheapest hotel. My flight to Brussels was uneventful, save one rude flight attendant, and I got to school a day late."
Cons: "No room for bags .."
Pros: "On time, even arrived early. Nice, clean plane. Good experience."
Pros: "Boarding was easy and quick. Staff was very friendly."
Pros: "Board on time Friendly staff Pilot said hello"
Cons: "Very loud inside cabin. Louder than usual I should say. Seats a little snug. Also, was trying to sleep and attendant woke me up twice. Once to ask if I needed a beverage. Another time to see if I had trash."
Pros: "The people were friendly and everything went smoothly even with a little computer malfunction they got us in the air on time. Thoroughly enjoyed the the experience."
Cons: "We had no complaints."
Pros: "Nothing really"
Cons: "A/C was not working and hot air was blowing so the whole flight felt like we were in a sauna. Everyone was sweating, children crying. Called the flight attendant and no explanation other than "we know" but sounded more like "not our problem, deal with it". They should stop saying "let us know if there is anything we can do to make you comfortable". Meaningless. United and most US airlines really need to take a step back and figure out what's there vision of service. Most of them are in deep trouble, you can tell by how dissatisfied most of their employees are. How about bringing some top notch foreign airlines to compete?"
Pros: "The crew, complimentary food and drinks. Love UNITED"
Pros: "Crew was very professional and handles the delay very well."
Cons: "Our flight was delayed first by plane maintenance issues, and then by weather rerouting. My 6' 6" husband was miserable, since the legroom for his seat was drastically insufficient. Our flight ultimately landed over 2 1/2 hours late."
Pros: "The plane was extremely filthy and it made for an uncomfortable flight."
Cons: "See above."
Pros: "I like the text message notification service from united."
Cons: "Two of my three flights were delayed, the last one by 3 hours. My first plane was freezing cold."
Cons: "Customer service is horrible. Flight was cancelled then delayed by 5 hours."
Pros: "The crew was polite."
Cons: "The flight was delayed over and over again and then when we got on the plane we had to wait a very long time to take off. The entire flight the air conditioning barely worked and it was extremely hot while we were stuck waiting to take off. No explanation or apology from any crew about the air."
Pros: "Organized boarding"
Cons: "Did not allow our emotional support dog with the letter our doctor had written. Was told it needed his license number. It is no longer required! The letter is good with 2 other airlines which we travel on frequently."
Pros: "I liked the staff. Everyone was nice and hospitable."
Cons: "The ride was a bit bumpy, but sometimes that's uncontrollable."
Pros: "Clean plane, seats and on time performance"
Pros: "Flat is very easy and nice."
Cons: "It was extremely cold on the plane"
Pros: "Everyone was nice, good flight"
Cons: "Not enough space to sit at the gate. There's been a trend lately to start checking all carry on bags due to space, but then you get on the plane and there's PLENTY of overhead space for your carry on."
Pros: "The flight not being cancelled at least. Clean plane"
Cons: "Almost 5 hrs delayed. Ruined the surprise I was planning for my family. Not due to weather and no other explaination from United other than "these things happen""
Pros: "Being upgraded"
Cons: "Nothing was bad"
Pros: "you guys have tvs in the headrest and its spacious in the seating area. you all treated me way better than spirit airlines!"
Pros: "Roomy planes. In flight entertainment. Great service."
Pros: "We were flying from Atlanta to Chicago to Jackson Hole (50 minute layover). Because of bad storms the flight was delayed for hours but they got us on a different flight through Denver and we still arrived on time, and with all of our baggage. Great job!"
Pros: "The crew was very informing and they fly attendants were very polite"
Cons: "Once we arrived Ohara airport this went from bad to worse. The plane arrived late and the we sat in the airplane for over 2hours because of repairs being made. I feel like the crew cold have been more forthcoming about what was happening it took at least .30min before we were told anything. After sitting on the plane for over 1 hours they finally move us to a new plane to board all over again it was very unorganized ."
Pros: "Attendants were very courteous and helpful"
Pros: "On time; uneventful flight. Perfect!"
Cons: "Instead of pretzels they handed out ranch flavored items; I have food allergies to seasonings. I prefer just plain pretzels"
Pros: "I like the friendliness of the crew and trying to do the best to make our flight comfortable as possible. The plane was very big&nice. By S.K"
Cons: "I didn't like that i didn't have much leg room &scrunched in a three seater.And my ride home was a lil bumpy i guess due to the weather."
Pros: "Price and big chair"
Pros: "Affordable and decent flight! Totally worth it! At first I thought it’d be questionable because it was so affordable, but I felt safe and it was no different than any other flight I’ve had."
Cons: "Seats were tight, will pay the extra $next time for more space."
Cons: "1hr. inetion flight delay than a 15 minute tar mat delay on departure a nd 20 minute tar mat delay againin chicago"
Pros: "Better Boarding gate area in ATL compared to ORD. Quicker ground crew support at O'Hare on arrival. Gate agents announcements were timely"
Pros: "At one time I excused the consistent lack of customer service. I overlooked feeling simply like a number, for price but I was sadly wrong. Worse customer service on the planet..."
Cons: "I arrived at 5:40 stood in line not knowing more check in machines one the other side of where the customers stood. (Had the agent focus on us instead of being on the phone). Had check in on the drive there got there and was told I need two check in prior to 40 min of my flight. I said mam it's 5 min after if You try help me I'll make it. She sent me to another line, then they sent me to another line so he could say no refunds I should have read the fine print..... KICKER TO ALL THIS I MISS MY AUNTS FUNERAL AND THAT FLIGHT WAS DELAYED ONE HOUR... if they had pretended to do some customer service I'd have made my flight and her funeral."
Pros: "Flight was on time"
Cons: "No drink or food or movie or anything."
Pros: "Boarding was fairly easy and fast."
Cons: "The flight was delayed twice, which may not necessarily be the airlines' fault. Plane was pretty cramped, and we sat on the runway/taxi at o'hare for a solid twenty minutes because they didn't have a gate to pull into."
Cons: "Flight home was cancelled."
Pros: "No delays everything on time"
Pros: "After the 2 hour delay, boarding was relatively quick"
Cons: "I know this is what I signed up for, but the seats don't recline AT ALL! Even just a little flexibility would've helped. Also, this particular crew was a tad bit rude. The attendant got on the intercom and kind of shamed people for using social media."
Cons: "The overall flight was OK but I will never use spirit again."
Cons: "The plane was SO COLD and you guys don't provide blankets."
Pros: "Quick flight nice staff"
Cons: "Charge for everything and uncomfortable seating"
Pros: "Good service, funny and interactive crew."
Cons: "A surprise $10 for printing a boarding pass."
Pros: "Rey, our light attendant."
Cons: "When my husband and I checked out bag, we were told Gate D2. After walking the way to Gate D2, I learned through a casual conversation with a flight attendant that D2 was going to Florida, not Chicago. The screen at D2 was blank, so we had no idea. Turns out, we were supposed to be at Gate E34, so we raced back downstairs, caught the train to E, and ran all the way down another long hallway to Gate E34. I happen to have two heart stents and need a knee replacement, so I was in bad shape when I FINALLY made it to the CORRECT gate. I had to take a nitro pill once I sat down. It took a long time for my heart rate to return to normal. It is only by the caring efforts of Rey, our flight attendant, that my husband convinced me to stay with Spirit Airlines for our return flight."
Pros: "Very efficient. Cheap fares."
Cons: "Did not like a dog in the cabin with me. I am allergic to pet dander. A closed air system like that brought on my allergies."
Pros: "I'm sorry I can't think of something memorable to say I liked. The plane was somewhat newer and the stripped down seats weren't completely uncomfortable like we expected. This flight crew performing the pre-flight weren't annoyingly sassy and jaded as the ones on 1st leg of the trip."
Cons: "Out going flight we were charged $55 for 1st carry on bag besides personal carry-on. The return flight it was announced that that item had no additional fee. Who do I contact for refund? Extra fee ate any savings and we already packed light like hobos. Tray table was too small to support my reading material (5" by 12"). Just prior to landing there was some motor/hydraulic device that made a very loud annoying noise like a kazoo drowning out sound of fussy babies/children. The sound lasted about 15-20min; even 10min after landing. As an industrial mechanic, I know what those sounds can mean and it gave me the impression the plane wasn't in good mechanical shape. We didn't know that the low cost meant that all comfort and amenities would be cut too. Our experience will be a large factor in choosing airline for future travel."
Cons: "Flight delayed by 1 hour. No room in the terminal to sit. Finally boarded. Once everyone had boarded, they made an announcement that apparently they forgot to do the required inspection over night. The entire plane had to get off the plane with their belongings. We waited another hour. Then had to reboard the plane"
Pros: "Prompt Boarding & Early Arrival"
Cons: "The seats were a little cramped. Also, the line just to print your boarding pass was insane. Half the kiosks were not working."
Pros: "On time flight and cost of flight. Crew was friendly and made you feel welcome."
Cons: "Cost of luggage is ridiculous to and from destination. should be less."
Pros: "Everything, the flight attendants were very customer oriented. I forgot I was flying a lower cost airlines. I will fly again with Spirit."
Cons: "Nothing was bad."
Cons: "The fees were to expensive the seat were uncomfortable. TSA made me miss the flight. The service team was rude and uncaring. Will never use you service again"
Pros: "speed. ..space. ..quiet"
Cons: "tray table way too small. should have option to remove it. no one except an infant can eat off that steel napkin"
Pros: "staff was excellent in atlanta"
Cons: "hidden fees baggage prices"
Cons: "It took the airlines hours to handle baggage. The 50 dollar baggage fee is also ridiculous."
Pros: "The crew members are good people. Pretty sure spirit airlines pays them horrible."
Cons: "always late and hidden baggage fees are ridiculously high."
Pros: "My flight was very good quiet and Peaceable. Not many passengers on board. The crew was very friendly. Above all it was a safe trip."
Cons: "No complaints"
Pros: "OK for short flights, gets one from point A to point B- but that's about it. Price was good at first, but many hidden costs, so just be aware."
Cons: "Seats were too cramped, didn't recline. Weren't padded well, skimpy arm rests between seats. Many hidden costs. Would only possibly recommend for short flights. Do not take if you are taller, husky, or big in stature, due to very cramped seats!"
Cons: "To munch to write"
Cons: "Arrived and Checked in over 45 minutes prior to boarding time and were told our luggage could not be checked even though our checked bags were already paid for. Then our flight departed early from the terminal without notice causing us to miss our flight. Spirit employees working at the terminal refused to help us find a different flight and told us we would need to go to the check-in counter at the entrance of the airport to find a new flight. The next available flight to Chicago was the next day so we lost a whole day of our trip. The next day our flight left early again, but we were there in time. Unfortunately my checked luggage was lost. I will be avoiding Spirit airlines if at all possible in the future. The extra cost of other airline companies is well worth it."
Cons: "Departure out of Chicago was delayed as was return flight out of Atlanta. Once return flight landed we were on the tarmac for close to an hour waiting for a gate to clear. Terrible experience all around."
Pros: "Every thing"
Cons: "Liked everything"
Pros: "The crew was the only good thing."
Cons: "I was 2 hrs early for my flight and because the baggage claim crew wanted to gibber gabber with each other and everyone I almost missed my plane. Your check in was awful. Don't get me started on your baggage fees!!!"
Pros: "My flight to Chicago was good My flight from Chicago was horrible (a nightmare)"
Cons: "One of the supervisors that I had to deal with was the worst that I have every experienced."
Pros: "The flight itself was fine."
Cons: "The flight left 2 hours late. The connection left 10 min before the flight arrived in Chicago. Spirit could have held the connection but didn't even try. The next flight was sold out so I had to pay for a hotel. It was entirely Spirit's fault be they took NO responsibility for it. Never fly Spirit and I will share with all my friends."
Pros: "ease of flight. .no Hassel getting boarding pass"
Cons: "no space on plane. not really spirits fault."
Pros: "The crew was excellent and we enjoyed their interspersed of jokes with their safety spiel."
Pros: "The prices"
Cons: "The misunderstanding about bags.. Everything cost so your really paying more..."
Pros: "Flight took off as scheduled and arrived ahead of time. Flight attendants were friendly and attentive. Good deal for the money."
Cons: "A free cup of water would be nice, but I understand it is part of the trade off for low fares."
Cons: "The flight was cancelled"
Pros: "Flight itself was without incident and crew was pleasant and professional."
Cons: "We boarded then sat on the plane for almost an hour because the passenger count was not correct and it took that long to get the correct paperwork. When we landed in Chicago there was a slight delay getting off the plane because of a gate tunnel issue. Overall well over an hour late."
Pros: "Overall the roundtrip was ok. The on board crew was great. I wasn't expecting alot from the company per the reviews that I read before purchasing my ticket so I just planned to make the best out of the situation."
Cons: "Some of the Atl service agents at the ticket counter need a course or three in customer service as well as a friendly reminder that when customers are within hearing distance they may want to be mindful of the subject being discussed. The seats are uncomfortably close and do not recline."
Pros: "Crew are friendly"
Cons: "Plane was 1:30 late!"
Pros: "Price was low and flight times for leaving and arriving were all on time. Crew was friendly and helpful."
Cons: "Very high fees for baggage are okay but only if they are openly disclosed when passengers are making initial ticket purchase. Had difficulty with website avoiding fee for choosing a seat but finally succeeded. Seat was okay for short 2 hour flight but would be tough for longer flights or large passengers."
Pros: "The crew members were good, seems genuinely interested in someones wellness."
Cons: "The seats are too small. On my way back there was almost an hour delay, it was horrible."