Daily cleaning, installation of cabin HEPA filters on flights from Atlanta to Chicago O'Hare Airport
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Scores according to KAYAK customer reviews
Pros: "Airplane accelerated from stand-by directly to runway without preparation stop. Awesome!"
Pros: "The crew did their best to deal with delay."
Cons: "There was an absolutely awful job done by both Delta and Kayak of informing us if additional delays, new gate assignments, when the plane would be reboarded. Also, people were quite angry that the plane had to be cleaned between the time we got off and the time we reboarded. Just get us home."
Cons: "Better food offerings"
Pros: "Missed it"
Cons: "Give me back money"
Pros: "Desk attendant was very helpful, personable, and efficient"
Cons: "Couldn’t get a boarding pass for the last leg of my trip (AZO>DTW>ATL>CSG) when I checked in online, couldn’t get it at the Delta counter in AZO, nor in DTW. The staff at the Delta counter in ATL resolved it in less than ten seconds."
Pros: "Free snacks!!!"
Pros: "It was ok"
Cons: "Seat the family together"
Pros: "Empty row!"
Cons: "Movie selection More new releases"
Pros: "They were great & super friendly!!"
Pros: "Everything. Always an excellent and professional experience."
Cons: "It was all good ✈️"
Pros: "Diverted for unclear reasons. Stuck in TSY with hotel voucher to an overbooked hotel; trying to find out of pocket accommodations after long day of no food at MIDNIGHT was a real downer! I’ll let ya know if I make it home TODAY!!!"
Pros: "Met expectations; except for treatment of an oversized passanger, which turned out good in the end."
Cons: "It was late"
Pros: "Nice service"
Cons: "No problems at all!"
Pros: "I like flying Delta. Make you feel comfortable and at ease."
Pros: "The movies were entertaining"
Pros: "Everything is perfect"
Pros: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Cons: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
Cons: "Going to Delta today to see if they can help me...we'll see!"
Pros: "Early boarding for Seniors"
Cons: "Limited food"
Pros: "Smooth sailing"
Cons: "Small bathrooms, difficult to access."
Pros: "Operated by Delta so great!"
Cons: "they did not serve food in my section at all."
Pros: "Immagration was fast and organized didn't take long to move through customs. Quick and smooth"
Cons: "Ran out of snacks by the time they got to my row"
Pros: "Staff, service, options"
Pros: "Quiet trip"
Cons: "Crowded seating"
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Pros: "Crew friendly"
Cons: "Middle seat with no option for me to move"
Pros: "Complimentary upgrade"
Pros: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Cons: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."
Pros: "Friendly staff and comfortable seating"
Pros: "This was not my original transfer flight but everyone was much nicer and helpful than serious and being rude. Love Delta, I did not flight United because I wouldn’t have met my United flight once landing in ATL. The Young African American woman who was at the gate was amazing and so reassuring that I would make my flight to Chicago. Would book Delta, just because of how nice she was to me."
Pros: "Flt on time, very nice and friendly gate agent and flight attendant"
Pros: "The Delta people were solicitous, efficient and brilliant the whole way through. We had not a bit of trouble. Our first class seats were comfortable, but with the supplied blanket, pillow and poor air conditioning it was a hot flight. The cabin personnel were wonderful as per usual, and my tasty gin and tonic soothed any discontent. I wish I could fly this way all the time!"
Cons: "The private contractor handling wheelchair assistance was terrible. A Delta employee theorized that they do not pay enough to attract and retain personnel. Our pre-arranged chair was not there, multiple calls by our Delta assistant finally got us a ride to the chair holding area, but after about 45 minutes we gave up and shuffled off to the security area on foot. Thank goodness my hubby is mobile enough for that to have been an option. When we abandoned our wait we were still 4th in line for an attendant to push the chair. If Delta has any responsibility in this it would be in the retention and compensation for the private contractor."
Pros: "Ease of flight"
Pros: "I was notified about the delay via text before I left for the airport, which was nice. I would not have checked my email."
Cons: "Delayed for over 2 hours. I have never flown Delta before this flight and it wasn't a great representation. The flight attendants were nice but I was in a seat near the engine and it was making really weird noises. I fly almost every two weeks, so I'm used to engine noises but this was one of the loudest/most rickety sounding flights I have ever been on.. and I have flown Spirit a few times. It just didn't feel safe. Landing scared me a little too as I have landed in O'Hare countless times and have never flown so low to the highway upon entry. It felt like we were only a couple hundred feet above the cars."
Cons: "The flight attendant looked like she was mad throughout the whole flight"
Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"
Pros: "We were delayed due to weather and Delta brought a cart of snacks and drinks over to the gate for us."
Pros: "Everything went well"
Cons: "I was late from first flight"
Pros: "My ticket was bumped up to first class which was nice to accommodate for my changed airport connecting flight to midway instead of o hare"
Pros: "The crew members were all professional and friendly."
Pros: "That our pilot was confident in getting us home safely in a storm!!"
Pros: "Everything was good"
Pros: "Quick, easy. Friendly staff.."
Cons: "My precheck info was put on my minor child’s ticket by kistake so I couldn’t go through the Pre check line."
Cons: "WiFi would be nice."
Cons: "The plane was delayed due to “maintenance” but no explanation was given as to why."
Cons: "Waiting for 2+ hours at the gate waiting for the plane to leave."
Cons: "Chairs were slightly uncomfortable"
Cons: "Flights are always late with communication. Constantly delayed flights"
Pros: "Always liked frontier."
Cons: "Wait was a longer than expected."
Pros: "Gave me a great seat"
Pros: "Cheap, you travel from point A to point B"
Cons: "They don't even serve water!"
Pros: "Service was fast and friendly and very efficient!!"
Cons: "Everything was fine other than how cold it was on the plane. The coldness actually woke me up several times because it was so bad."
Pros: "Everyone was nice and polite from Frontier."
Cons: "A lot of turbulence on both flights when landing. Small plane problems?"
Pros: "Upgraded us!"
Cons: "Told us the Wrong carrosol for our baggage."
Cons: "Everything. Maintenance issue. Debording in Austin. Seat confusion. Never again!"
Pros: "Boarded quickly"
Cons: "Boarded quickly to sit forever. We taxied in Chicago for 30 min..."
Cons: "That we had to buy drinks and snacks"
Pros: "Fast boarding, earlier departure and very earlier arrival."
Cons: "No entertainment"
Pros: "That I got to denver"
Cons: "Everything else"
Pros: "The cheap fare."
Cons: "Paying for luggage that I carried on. Paying for every drink, except water. Paying for snacks."
Cons: "Uncomfortable chairs,"
Pros: "Biggest negative? Charged me 30 dollars to check my luggage, tossed it around so much that a bottle of scotch broke all over the contents, leaving me nothing to give as gift and nothing to wear . When I asked the representative at the airport what she could do about it, she said, "oh those things happen. " Not planning to go with Frontier again."
Cons: "They lost my baggage, and didn't make an effort to get it to me the same day."
Pros: "Felt like u were in a sardine can !"
Pros: "Staff was friendly"
Cons: "Plane was late."
Cons: "i wasnt able to even fly"
Cons: "the lady at the counter told me that my bag was ok if i told some things out , i threw away some things i wanted came back and she preceeded to tell i still had to pay 45 dollars and she did not tell me that so i lost my samples and am very angry"
Pros: "Flight was canceled with no explanation. Shitty service at the atl airport frontier"
Pros: "someone stole an item from my suitcase"
Pros: "On time for departing and arrival. No frills but felt comfortable."
Cons: "The baggage fee is not included in ticket prices."
Pros: "Had a great fight all around. Staff was friendly and helpful. Lines moved efficiently."
Cons: "Over 1.5 hr delay in Las Vegas- sometime cannot be helped, I understand."
Cons: "carr y on 70 $"
Pros: "When you pay for a discount airline you should not expect lazy boy recliners and 5 course meals. You get a seat and some pleasant people guiding you to it."
Cons: "It is now 2016 (almost as I write this). They need to have some sort of power port on ALL planes. Like a charging station, but I'd suggest one that can be swapped out with changing technology. Right now, a USB charging port at each seat would make flights more productive. On board wi-fi would also be a welcome amenity."
Pros: "Not much"
Cons: "A whole lot"
Pros: "overall we were most happy with our experience we have never traveled on Frontier not used to all the separate fees but, it was all good!"
Pros: "The captain got us 30mins before time!!!"
Cons: "My 85 year old grandmother took this flight and she didn't get any assistance with her wheel chair .The crew wasn't very friendly.I will not ever flight on frontier again."
Cons: "Delayed with no information given. No charger ports."
Cons: "Paying for everything"
Cons: "Non reclining seat"
Pros: "Seats were ok"
Cons: "they nickel & dime you to death will all the things that cost extra."
Cons: "Internet options"
Pros: "Price and big chair"
Pros: "Affordable and decent flight! Totally worth it! At first I thought it’d be questionable because it was so affordable, but I felt safe and it was no different than any other flight I’ve had."
Cons: "Seats were tight, will pay the extra $next time for more space."
Pros: "They refunded my ticket."
Cons: "The delay was so long I had to frantically get a different one way ticket."
Pros: "The price was good, but the service was not so much."
Cons: "when the flight got cancelled, they don't offer alternative with another airline, and no hotel accommodation given."
Cons: "1hr. inetion flight delay than a 15 minute tar mat delay on departure a nd 20 minute tar mat delay againin chicago"
Pros: "Better Boarding gate area in ATL compared to ORD. Quicker ground crew support at O'Hare on arrival. Gate agents announcements were timely"
Cons: "It was horrible I spent 100 dollars because I didn't make it at 5:45 but I still got there 40 minutes before my flight I am very upset!!!!"
Pros: "Flight was on time"
Cons: "No drink or food or movie or anything."
Pros: "After the 2 hour delay, boarding was relatively quick"
Cons: "I know this is what I signed up for, but the seats don't recline AT ALL! Even just a little flexibility would've helped. Also, this particular crew was a tad bit rude. The attendant got on the intercom and kind of shamed people for using social media."
Pros: "It was a nice easy trip, no problems on the flight"
Cons: "The flight attendant was an hour late arriving which delayed everything. Also, it was an early flight which many people weee trying to sleep on and the lights were on a lot of the time. Also, the flight attendant gave a very long winded pitch about the credit card which totally woke me up and kept me up."
Cons: "The plane was SO COLD and you guys don't provide blankets."
Pros: "Simple and easy."
Pros: "Rey, our light attendant."
Cons: "When my husband and I checked out bag, we were told Gate D2. After walking the way to Gate D2, I learned through a casual conversation with a flight attendant that D2 was going to Florida, not Chicago. The screen at D2 was blank, so we had no idea. Turns out, we were supposed to be at Gate E34, so we raced back downstairs, caught the train to E, and ran all the way down another long hallway to Gate E34. I happen to have two heart stents and need a knee replacement, so I was in bad shape when I FINALLY made it to the CORRECT gate. I had to take a nitro pill once I sat down. It took a long time for my heart rate to return to normal. It is only by the caring efforts of Rey, our flight attendant, that my husband convinced me to stay with Spirit Airlines for our return flight."
Pros: "Very efficient. Cheap fares."
Cons: "Did not like a dog in the cabin with me. I am allergic to pet dander. A closed air system like that brought on my allergies."
Cons: "Boarding times kept changing. First being delayed and then changed back to on time. I almost missed my flight."
Pros: "I'm sorry I can't think of something memorable to say I liked. The plane was somewhat newer and the stripped down seats weren't completely uncomfortable like we expected. This flight crew performing the pre-flight weren't annoyingly sassy and jaded as the ones on 1st leg of the trip."
Cons: "Out going flight we were charged $55 for 1st carry on bag besides personal carry-on. The return flight it was announced that that item had no additional fee. Who do I contact for refund? Extra fee ate any savings and we already packed light like hobos. Tray table was too small to support my reading material (5" by 12"). Just prior to landing there was some motor/hydraulic device that made a very loud annoying noise like a kazoo drowning out sound of fussy babies/children. The sound lasted about 15-20min; even 10min after landing. As an industrial mechanic, I know what those sounds can mean and it gave me the impression the plane wasn't in good mechanical shape. We didn't know that the low cost meant that all comfort and amenities would be cut too. Our experience will be a large factor in choosing airline for future travel."
Pros: "Prompt Boarding & Early Arrival"
Cons: "The seats were a little cramped. Also, the line just to print your boarding pass was insane. Half the kiosks were not working."
Pros: "How cheap the tickets were"
Cons: "The turbulence but that's not something the pilot can change"
Pros: "speed. ..space. ..quiet"
Cons: "tray table way too small. should have option to remove it. no one except an infant can eat off that steel napkin"
Pros: "staff was excellent in atlanta"
Cons: "hidden fees baggage prices"
Cons: "It took the airlines hours to handle baggage. The 50 dollar baggage fee is also ridiculous."
Pros: "The crew members are good people. Pretty sure spirit airlines pays them horrible."
Cons: "always late and hidden baggage fees are ridiculously high."
Pros: "The airline arrived on time."
Cons: "I was charged $65,00 for a bag. I was not aware that you could not take a bag on board. I spoke to several individuals, who were not charge."
Cons: "The flight was delayed 4 hours, there were mechanical problems, terrible communication between the crew and the maintenance workers, the plane was horribly uncomfortable and cramped, and then we had to sit on the strip and wait for 20 minutes once we landed. Never using spirit again."
Pros: "OK for short flights, gets one from point A to point B- but that's about it. Price was good at first, but many hidden costs, so just be aware."
Cons: "Seats were too cramped, didn't recline. Weren't padded well, skimpy arm rests between seats. Many hidden costs. Would only possibly recommend for short flights. Do not take if you are taller, husky, or big in stature, due to very cramped seats!"
Cons: "To munch to write"
Cons: "Departure out of Chicago was delayed as was return flight out of Atlanta. Once return flight landed we were on the tarmac for close to an hour waiting for a gate to clear. Terrible experience all around."
Pros: "Every thing"
Cons: "Liked everything"
Pros: "This was our first time flying with 2 kids and the boarding process was extremely easy."
Pros: "Courtesy of the agents at the desk. Great ticket price."
Cons: "Half of the kiosks didn't work, and a printing delay gave me someone else's pass. It took forever, it seemed, to get to the head of the line to an agent."
Cons: "Flight was delayed, and seemed to take a long time to board everyone, felt unorganized"
Cons: "A complete trap. Initialy i was happy thinking I got a good price on the ticket (cheaper then others) but as soon as you go to check in, it's more expensive on checking bags. ($50) They don't allow a small carry on! ($100) They don't even give out complimentary water. (Only $3 bottle water) I will never fly with Spirit again, a complete trap! I fly often but hadn't used Spirit before, this was the first & last time."
Pros: "The flight itself was fine."
Cons: "The flight left 2 hours late. The connection left 10 min before the flight arrived in Chicago. Spirit could have held the connection but didn't even try. The next flight was sold out so I had to pay for a hotel. It was entirely Spirit's fault be they took NO responsibility for it. Never fly Spirit and I will share with all my friends."
Cons: "They closed boarding even though the attendant saw me running toward her. I missed my mothers funeral because I was told that they had to leave on time...only to watch the plane sit there for an additional 20 mins after the flight was supposed to leave. Then I was told I could not be refunded for any portion of the flight. When asked if I could speak with a manager I was told I could have their email address. But that no one in management would come up and speak with me."
Pros: "the cheap fare boarding flight crew flight went very smooth"
Cons: "the unexpected baggage fees the unexpected seat fare paid for luggage, that was unexpected, before boarding and had to pay more $$ because of the weight of the luggage had to pay for beverages on the flight"
Pros: "The crew was excellent and we enjoyed their interspersed of jokes with their safety spiel."
Pros: "The prices"
Cons: "The misunderstanding about bags.. Everything cost so your really paying more..."
Pros: "Flight took off as scheduled and arrived ahead of time. Flight attendants were friendly and attentive. Good deal for the money."
Cons: "A free cup of water would be nice, but I understand it is part of the trade off for low fares."
Cons: "It is so much more expensive than the other airlines - $55 for your carry on and $15 to have a seat - each way. This is adding $140 for a round trip. Customer service is very poor (ATL airport), the ladies here pick and choose who they want to be nice to. It seems that they are OK to just performing a mediocre job, probably because their standards are very low. They need a lot of training in this area. Do not recommend this experience."
Pros: "Nice trip"
Pros: "The attendents are very friendly and welcoming. The ticket price is great especially for an impromptu trip."
Cons: "The plane was very cramped and my seat was broken so I had a bar jamming in my backside, with no leg room. They get you with all the hidden extras they charge. You don't hey a carry on, have to pay to choose a seat, have to pay for in flight snacks; its ridiculous. Also upon landing we were delayed at the terminal for roughly 20 mins because of poor planning and that was just tiresome at that time in the morning."
Pros: "Flight itself was without incident and crew was pleasant and professional."
Cons: "We boarded then sat on the plane for almost an hour because the passenger count was not correct and it took that long to get the correct paperwork. When we landed in Chicago there was a slight delay getting off the plane because of a gate tunnel issue. Overall well over an hour late."
Pros: "Crew are friendly"
Cons: "Plane was 1:30 late!"
Cons: "It was cancelled"
Pros: "Low Cost"
Cons: "Boarding passes were ot available for free seats even though the flight was only about 10% full"
Airlines flying from Atlanta to Chicago O'Hare Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Atlanta to Chicago O'Hare Airport
Masks required on board, masks provided on flights from Atlanta to Chicago O'Hare Airport
Social distancing seating
Middle seats unavailable to book on flights from Atlanta to Chicago O'Hare Airport
Testing for antibodies, testing for symptoms for flights from Atlanta to Chicago O'Hare Airport
Waiving of change fees. Search flexible flights from Atlanta to Chicago O'Hare Airport