Seats don't recline and are so close together there's very little space for knees
Frontier shut out my children and I from the gate with more than 10-minutes left before the gate shut. No one was there to help us. This resulted in a last minute purchase on a competing airline for over $1,200. Done flying Frontier.
Pros: "Bordering process"
Cons: "The seats are very uncomfortable. Bottom seat cushion very firm and no WIfi"
Cons: "More space to breath. More comfortable seats."
Cons: "Flight delayed 2 hours! Seats don’t recline in coach!!"
Cons: "Apparently Frontier doesn’t have partnerships with a lot of airlines which meant I had to get my bags, tote them halfway across the country and check them with the airline my connecting flight was on. Since I had a torn ligament in my knee and the connecting flight was in a different terminal, plus having to pay the baggage fees a second time this was less than an acceptable solution for getting my luggage on to the next airplane."
Pros: "Nothing was 2 hrs late"
Cons: "Was 2 hrs late"
Pros: "So you got me from point A to point B."
Cons: "Uncomfortable seats. Overpriced fees for carry on luggage."
Pros: "Frontier makes it easy to travel w infants. They let you board first. With an infant, they allow you to bring a stroller, car seat and breast pump and a diaper bag for the baby in addition to your personal item st no additional cost. I thought it would be impossible to be able to have everything I needed without breaking the bank when traveling across the United States."
Cons: "Plane was dirty. Trash and crumbs everywhere."
Cons: "Hidden backage fare for carry-ons. Delayed fight of 1 hour on the way out and 2.5 hours on the way back. Extremely uncomfortable seating."
Pros: "No nonsense just fly and get to your destination. Staff seamed competent from check in to unboarding."
Pros: "The basic ticket prices are very good; however, you get what you pay for. Comparing discounted airlines to most others you will see where the costs are cut. There will be less personal, less accommodations, and you will have to pay for the little "perks"."
Cons: "Will not be using. Hidden charges doe luggage. No complimentary drinks. Filthy conditions. Will not be using frontier ever again."
Cons: "Everything was okay"
Cons: "Boarding, stop boarding, get off plane, without explanation, re-board second time and then get of plane because of toilet issues, decided not to fix and re-board a third time. Pull away from gate and stand still while the cabin fills up with exhaust. Then pulls back to gate and get off plane. Six hours later fly out on another plane."
Cons: "Their seats don't recline and their pull out tables are the size of a half sheet of standard letter paper, the snacks aren't complimentary, this doesn't bother me as much as the seats, but it's crazy they didn't even give free coffee or tea or soda. Just part of my one hour ride gave me back problems for the rest of the week. I don't need first class but this felt ridiculous."
Pros: "Gate crew at Denver on May 2nd (afternoon) were just disorganized and confused. She was just stressed out for no reason. Seems like not a people's person and can't stay calm at ALL. Can't handle stress at all"
Cons: "Nothing about this flight was comfortable. Seats do not recline, bathroom ran out of water to wash your hands, and flight was incredibly delayed and not well communicated to passengers."
Pros: "Crew very attentive. Best landing ever. A few empty seats so we felt less confined. Seats are small but okay for a 4 hour trip. I know about the charges for bags so I am prepare to pay up or fly light."
Pros: "The crew was nice!"
Cons: "The seats don't recline, they charge you for a carry on, there is no entertainment"
Cons: "Delayed while all other airlines were not. I was forced to cancel my trip because I wasn't going to make it to my destination in time for my obligation. Never again, Frontier."
Pros: "Flights were on time and crew was very friendly."
Cons: "Asking more money to choose your seat and for a carry on is a quite ridiculous."
Pros: "The crew was lovely Boarding was quick"
Cons: "Not very comfortable Food options limited"
Pros: "direct flight to destination"
Cons: "seat spacing too close; added cost for seat and carry on bag"
Cons: "Customer service is aweful. Fees a ridiculous. Will never give this company another cent of my money"
Pros: "Got us there"
Cons: "Nickel & dime you for everything"
Cons: "I didn't like the fact that prices on checking my bags under the plane went up another $10 because of the holiday which was told to me. Which as a costumer the so called holiday was "Halloween" which to me this shouldn't never have happened. I paid for it no problem but if your charger for holidays please be a national holiday and not a hallmark one."
Pros: "absolutely nothing."
Cons: "cheap seats, dirty plane, garbage in the front pockets. Nickle and dime you to death on everything!"
Pros: "The plane didn't crash."
Cons: "Everything else. The flight was delayed and there was poor communication from the staff regarding why. Boarding was haphazard and the gate staff were totally disorganized, displaying the name for one flight on the screen but boarding another, leaving everyone confused. The seats are the most cramped of any airline, and the tray tables nonexistent. The fare seems cheaper, but not when you realize you have to pay for carry-on bags, and more than for checked bags! ($30/per vs 25/per). I was desperate and thus took this flight, but it was a good lesson to me to plan well ahead of tie, so I could avoid this disaster."
Pros: "Overall the flight was good, very friendly staff."
Cons: "The seat was very uncomfortable. No free snacks. No entertaimemt"
Cons: "Seats. No free drinks or snacks. Charge you for closer seats and carry ons. SWA doesn't charge for any of them. I will look harder before flying with Frontier again."
Pros: "Boarding was efficient. Flight was on time. Checking official were courteous and efficient."
Cons: "Seats can have more cushion. Flight crews could be more courteous and offer water during the long flight. A small comforter will be welcome. During our flight crew blocked the toilet close to the pilot side, so everyone had to use the toilet at the back caused crowding."
Cons: "I didn't like having to pay for a seat if you wanted a specific spot. I hated paying $45 for one piece of luggage. I also had to pay for tomato juice. I will never again fly Frontier."
Pros: "Animal mascots. Price."
Cons: "charging to reserve your seat. Charging more for a carry-on bag than a checked bag. Long lines to check your bag. Flight delays."
Pros: "Crews were polite"
Cons: "No TSA Pre-Check Not even complimentary soft drinks!"
Pros: "Initial price"
Cons: "So here's the deal. I knew a decent amount about Frontier going into this flight, but seeing it with your own eyes is shocking. They basically exist to charge passengers extra money at the last minute. Combine all the unpleasantness of other airlines in one, and that's what you get. As an engineer, I appreciate innovating to bring down prices, but that is not what's happening here. It's a case study in forcing people to accept the lowest common denominator in the broken system that is air travel. I would strongly encourage you to spend the extra $$$ to do a united or similar flight, you'll feel it initially, but when you're not stuck in some derelict corner of LaGaurdia asking yourself why you cheaped out you'll be thankful."
Pros: "Due to the 5 hour delay i found it hard to give anything above two stars. The crew had no blame on their part so I gave them good reviews."
Cons: "The five hour delay is my money complaint and the other lyrics that really matters when it comes to flights. Plans had to be cancelled and I ended up paying more because my driver was held back so I had to cover his wait fee."
Pros: "I appreciated the smooth flight."
Cons: "My fear of heights and airplanes made my experience unpleasant. It was also quite crowded"
Pros: "The pilot did us all a favor and circumvented some nasty thunderstorms."
Cons: "78° interior temp is much too warm"
Pros: "Honestly, I can't think of one thing I really like. The restrooms were clean..."
Cons: "I felt the check in process on the website was misleading. I had to read multiple times for carrying on my bag, and ended up paying $30 because I thought if I didn't pay while checking in on line that I would end up paying $60 at the gate to carry on."
Pros: "The planes did seem a bit newer than some of the planes with other airlines."
Cons: "The fact that Frontier charges for both checked luggage and carry-on luggage is enough to make me not want to use this airline again in the future. The food and drink options on the plane are also ridiculously overpriced. If Frontier were to price their in-flight food and drinks they would make a lot more money as budget minded people like myself would actually buy an item or two as opposed to refusing to buy anything at all. Overpricing food and drink items and charging for checked and carry-on luggage also has the added negative effect of me never wanting to use this airline again in the future. I will also actively dissuade friends and family from using Frontier."
Pros: "The plane was nice. We took off on time and arrived early."
Cons: "You pay for everything! Yes the price of the ticket was great. However by the time I got done paying for my seat selection, that's right, no option to just let them assign you a seat you had to choose one the least expensive was $13 each way, carryon baggage charge, and normal baggage I would have spent less with a different airline. Really who charges for seats and carryon baggage? Thought that was included in the price of the ticket."
Pros: "I am a frequesnt flyer on all Major airlines and very frequent business traveler. This is the First and LAST time I will fly Frontier"
Cons: "I am a frequesnt flyer on all Major airlines and very frequent business traveler. This is the First and LAST time I will fly Frontier"
Pros: "The flight was late in boarding because the airport was on island time. The reception folks kept saying five more minutes until we board, for like half an hour. I didn't mind but it was funny. A very relaxed airport and staff. I enjoyed it, way better than O'Hare with its rushing hussle bussle endless security line issues."
Cons: "Hated to pay for a seat, no snack, not even water served, tray table a joke, too crowded, no movie no TV , no music, flight boaded early, arrived early and then sat on the tarmac, no gate available. Bags too expensive! I will do my best not to fly Frontier again."
Pros: "The crew was friendly and comforting to the customers"
Cons: "Just need WI-FI"
Pros: "The price was right and the flight arrived early."
Cons: "New seats on Frontier planes are EXTREMELY uncomfortable, don't recline, have a nonexistent tray table, etc. The crew was not friendly, but I'm sure that's largely attributed to the fact that they have to deal with angry customers who have to pay for a carry-on, any type of beverage, and the air they breathe during the flight. Never flying Frontier again if I can avoid it."
Cons: "Did not have any food or drink"
Cons: "Did not like getting a flight for 67 dollars plus tax and having to pay 40 both ways for my carry on"
Pros: "Flight was on time leaving and we actually arrived home early the male flight attendant was hilarious he wore a red clown nose and was making everyone laugh really good for the kids"
Cons: "Even though I knew about the carry on rule from reading the info on the website I think it's crazy that they charge you to bring a carry-on"
Pros: "Yes an amazing crew, comfortable seats."
Cons: "Boarding experience is inconsistent board zone 1, 2 and then, all aboard. Out of 4 zones no method to the madness."
Cons: "Get drinking water, spacing, comfort of seats"
Pros: "The crew announcer is funny."
Cons: "Sitting is tight."
Cons: "FLight was delayed multiple times without any alerts"
Cons: "The seats are not very comfortable"
Pros: "On time departure and arrival."
Cons: "Nothing really."
Cons: "Seats very uncomfortable"
Pros: "First flight in six years. Had a great time."
Pros: "First time I have flown with Spirit - had to get used to new rules. Everything went smoothly- still a few things that aren't clear."
Cons: "If we are given a cost gradient for seating, why not do it for drinks and food. Sell a few outstanding spirits, food, beverages etc- customers will either want to pay extra or not."
Cons: "The short tray tables didn't allow me to put my laptop on them."
Pros: "Not really nada!!"
Cons: "Like I say change me two times !! $74.00 and $94.72"
Pros: "The spirit employee offered me a seat in the exit aisle. My long legs much appreciated it!"
Cons: "Flimsy, non reclining seat with zero legroom. Also I was charged $57 for a carry on bag and told I should book that online next time to save money. I was given no indication when I booked that there was such a charge. Spirit might work for broke, skinny midgets with no luggage, but for normal travelers it's just as expensive and much crappier."
Pros: "For a quick flight from OAK to LAX, it was perfect. Staff was friendly and helpful when needed."
Cons: "Would not suggest using this airline if you plan on checking bags or bringing a carry on. Costs are more expensive than most airlines."
Pros: "Easy booking and website"
Cons: "A lot of people were out of seats during plane travel to stand around and chat which made it uncomfortable having people hover over me when I was trying to sleep"
Cons: "With Spirit airlines, I paid $57 for a carry on bag... They even charged for water... $18 to pick your seat or let them randomly pick your seat. Theres was I see now why the ticket, was cheap, because you pay for EVERYTHING else... And I do mean EVERYTHING! I normally fly with United, but I found this cheap ticket and got baited in. NEVER AGAIN!!!! Ill pay the extra money for comfort on a 5 hr flight. NEVER AGAIN SPIRIT!!!"
Pros: "Not your average flight crew - personality plus!"
Cons: "Spirit seating - most uncomfortable in the industry"
Cons: "I was bounced from the out-going flight and the return flight was delayed twice...once a scheduled one hour delay, then that one was 45 minutes late."
Pros: "It was clean and process was efficient. I did not get food but got a red wine and it was tasty."
Cons: "Way too tight - not enough space in seat, and I am small. And no wi-fi offered but it is a common offering these days that many people depend on. Service in the plane was fine, but not beyond that."
Cons: "They were several hours late which they blamed on construction at LAX"
Cons: "Crew was very rude to one of the passengers seated behind me."
Cons: "Everything. They are unreliable, and a total scam. Read their consumer reports reviews if you want more proof. I ended up paying more then double for my flights in the end of all the trouble they put me through. Cancelling my flights for no reason and charging me to rebook on THE SAME FLIGHT I WAS SCHEDULED TO BE ON. They also charged me twice and refused a refund, even if it's a mistake and their fault, they only do "credit" not refunds. They STOLE from me and then said too bad."
Pros: "Convenient n cheap"
Cons: "No free drink or water"
Pros: "Crew was great. Flight was on time."
Cons: "Boarding was funny because 90% of the flight was group 4 (it seemed) so boarding 1-3 beforehand was kinda unnecessary considering no one was even in that group. I packed light (thankfully) but the thought of paying for carry on is laughable if anyone actually paid. I'd rather just check my bag if I have to pay to carry it on anyway. A little ridiculous to charge for carry on, just make people check their bag if there isn't enough space in flights."
Pros: "Nice seats"
Cons: "The wait"
Pros: "Absolutely nothing"
Cons: "I tried to check in online but it was a convoluted and confusing process, especially on my phone which is all I had access to. I didn't think it would be a problem though, I would just check in upon arrival. I woke up at 5:00 AM, left the house at 5:30 and got to the airport, attempting to check in at 6:18 am for a 7:00 am flight. I was told by an extremely rude agent, that the cut off was at 6:15 am. I was floored. My plane wasn't even boarding yet and there was barely a security line at that point in the morning. Also, I was only three minuntes after the cutoff. She looked at the clock and told me, well not it's already 6:22 and we cut off the check ins on time. You can take the next available flight. At 7:00 PM, for an additional $99. It was Monday morning and I ended up missing half the day of work and spending an additional $230 to fly Southwest out of Burbank. I didn't even get a refund or credit for my flight. I've never been treated so rudely (I spared the details) and I've flown many times back and forth between LA and the Bay and never missed a flight for any reason. I will never fly spirit airlines again and I've told all my friends and family (and ineveitabke my coworkers as well given the circumstances) and many of them are also not going to be flying inn spirit any longer. The airline is not even a discount compared to southwest flights and its way less convenient, on top of the terrible service and credit card pitch once you're onboard. Tasteless, cutthroat, and intentionally confusing and punitive with charges. You might think you are getting a bargain with Spirit, when actually you are getting way more BS than you bargained for."
Cons: "flight was canceled when we were already on the way to airport"
Cons: "I paid $57 for my carry-on bag. Their extra fees are a complete disgrace."
Cons: "The most uncomfortable seats I have ever sat in my entire life I guess you get what you pay for."
Cons: "The unexpected charge for carry-on luggage after having already booked my flight. This was my first and last flight with Spirit."
Cons: "It was never advertised the high fee for checking a bag or the charge for a carry on bag"
Pros: "Nothing didn't experience the flight"
Cons: "Missed the flight, arrived before departure but already closed the door"
Pros: "Crew was very nice; boarding went very quickly."
Cons: "Additional fees after ticket price: fees to pre-select a seat, carryon luggage fees, no complimentary beverages, and the prices were very high."
Cons: "We thought we found a great price for a quit trip to visit our new niece. We were totally wrong. Spirit charged us more than then the industry norm for a checked bag. I had tried to check it in early online but their mobile functionality doesn't handle payments. So that was $50. When we arrived they were highly disorganized and it wasn't clear what line to get into. Let's just assume that's just part of an airport experience. We get to the gate, and see that the flight has been delayed an hour. We decide to hang out there and learn over the intercom that the flight was delayed 2 more hours. Did they update the screen? Nope. Less than 20 minutes later they were boarding. It gets better though! After partly boarding the flight, they made everyone get out. We were grounded for a long time before and after landing without adequate information from the pilot on why or for how long. Finally when it got to the point I was going to pass out they wouldn't give me water because "I had the entire flight to make a purchase." Never again!! Never!!!"
Pros: "On time"
Cons: "I could not check in using my phone. Had to log onto a computer to sign in online. Was not given my flight info, had to call for it because the online log in said "no itineraries found" when I did have a flight so I had to call and be on hold for 20 minutes before someone would email me my itinerary. Seats do not go back. Flight pricing, I felt tricked and like I was scammed. Nothing is included. Everything is so expensive."
Pros: "Absolutely nothing."
Cons: "Tight squeeze seating, gum chewing staff with talons for fingernails and excessive jewelry and an attitude of excessive power over all on board, tight aisle space, non reclining and uncomfortable seating."
Cons: "They charge you for absolutely everything. They make the tickets cheap and then don't tell you that everything has a fee. The fees are more than the tickets. Never flying with them ever again. My flight was also delayed."
Cons: "One hou in line to check in. They charge for water.. enough said."
Pros: "Nice crew, clean cabin"
Cons: "That the plane was an hour late. In the summer?"
Pros: "Not worth my time"
Cons: "Not worth my time"
Cons: "Baggage was more than the price of the flight. Twice the ch as rge of other airlines & charged for carry on as well. Snacks & beverage were additional charges, even coffee & water. Kept delaying boarding time. Will never use Spirit again."
Cons: "I will never fly this airline again."
Cons: "learning upon arriving at the airport that I had to pay $55 each way for a checked bag. Would prefer that Kayak warn buyers that they are likely to pay over $100 for a single bag other than a purse."
Cons: "I took Spirit airlines years ago in an emergency. It was a terrible experience then. Mostly due to comfort and the condition of the airplane. It felt like we were sitting in a bare plastic container. The fare for this last trip appealed to me until I went to check in and was charged an extraordinary amount for checking a bag and for bringing a carry on on the plane. And then the charge to pick a seat? Please... the fare for this flight ended up being more than my return flight on a more premium airline where I would have gotten to select my seat and fly more comfortably. Worst policies ever. I will never be flying spirit again. That being said, I arrived to my destination safely."
Pros: "Short trip"
Cons: "Damaged luggage, horrible customer service"
Cons: "They switched gates 3 times in Oakland. In Los Angeles, we waited on the Tarmac for 30 minutes."
Cons: "CARRY-ONS cost money. They cost more money if you don't buy them ahead of time. It costs extra to CHECK IN WITH AN AGENT. The airline is not upfront about any of this. These charges supposedly keep the cost of the ticket low: You only pay for exactly what you want (ie: if you don't have carry-ons, you can get away with paying less.). This is bullshit. They charge for WATER— tap water— on the plane. It is purely a money making scheme. They don't have repeat customers because they are awful. Oh and the seats are tinier than any flight I've ever been on. Truly the worst flying experience of my life."
Pros: "The price"
Cons: "That they charge you for EVERYTHING!!! No leg room & I am short. They were late, late, late"