Daily cleaning, installation of cabin HEPA filters on flights from California to Juneau
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Scores according to KAYAK customer reviews
Pros: "Vouchers and free food after 9 hour delay"
Cons: "Not have us board and deplane and waiting for 9 hours."
Pros: "Arrived at destination safely"
Cons: "Sat on tarmac for over two hours before taking offf, with periodic vague updates from the pilot that changed scenarios from possibly having to disembark and change planes to everything being ok..."
Cons: "No worthy"
Cons: "the new saver fare option sucks, it makes travel more stressful and very undignified"
Cons: "I was not notified that my card was declined and this caused a ton of delays"
Cons: "The plane was amazingly cramped."
Pros: "yes, yes,yes!"
Cons: "nothing really..."
Cons: "Free food and blankets"
Pros: "How smooth and orderly the whole trip went"
Cons: "It is much better now"
Pros: "It much"
Cons: "It was so bumpy No air circulation Smelled It made me sick"
Cons: "Both flights were delayed. Not weather related, so may be a process or maintenance issues with Alaska."
Cons: "Not being delayed"
Pros: "Loved the new menu in1st. class."
Pros: "Got us to LA"
Cons: "Delayed once everyone was boarded. No warning on the turbulence."
Pros: "Staff great"
Cons: "Same old movies"
Pros: "Perfect trip no complaints!"
Cons: "I liked all of it"
Cons: "Seat was broken and would not recline so incredibly uncomfortable for red eye. I was freezing (though I’m often more chilly than others). Not great food options."
Pros: "Arrived earlier. Good accommodations."
Pros: "That the plane was still there when I arrived at the gate."
Pros: "No delays"
Cons: "nothing to speak of"
Cons: "Delayed 2 hours."
Pros: "Prompt boarding"
Cons: "Sitting on the plane for 1.5 hours prior to departure because the plane was too light. This should be something that is determined prior to boarding the plane."
Cons: "Better vegan snacks available for purchase would be great."
Pros: "Same as before."
Cons: "We had to take a bus to our airplane. It took off a full hour late and it seemed mostly due to horrendously slow gate operations"
Pros: "The staff was super friendly and the plane was new. It felt brand new."
Pros: "the ease of booking"
Pros: "Real tray tables! A magazine! Power jacks!"
Cons: "Waiting for a gate agent so they could open the door in Seattle."
Cons: "1 hour delay. I asked. Front desk said it was due to sfo fog. Me: Isn't it 2017? They have radars now; I have flown from Boston under severe snow storms. Yes. I have."
Cons: "the meanest most rude racist hostess ever! her insinuations and degrading way of speaking to me left me speechless. i will file a format complaint and might even take it further."
Pros: "I was checking in in a fluster and trying to attach my bag tags. A agent came over and helped me (for some reason I had taken the entire sticky back off ha!) and then he took my bag for me right from the kiosk. I was super impressed"
Cons: "needed more water"
Cons: "The diy watch movies on my own device wouldn't load. More frequent trash pick up."
Pros: "Play more Christmas carol during Christmas season"
Cons: "If United can serve more than orange juice or water, so can you"
Pros: "I arrived early"
Pros: "The pilot introduced himself and kept us updated on the weather and turbulent."
Cons: "no complains"
Pros: "The steward."
Cons: "I had to pay 25.00 for my carry on suit case because it was a little to big"
Pros: "Lots of leg space"
Cons: "The was a delay getting on and off the plane that totaled almost an hour."
Cons: "Lack of help with information on transfer between terminals at Seattle/Tacoma"
Pros: "Ease of printing boarding pass and especially the luggage tags."
Cons: "The captain said the plane had been running late all day.... For 4 different flghts¿dont they have any other planes to use to catch up?"
Pros: "Friendly people"
Cons: "Old planes"
Cons: "Late boarding"
Pros: "Loved it all. Thanks for helping me get home to Australia when other airlines couldn't."
Pros: "Delta Comfort Plus is always great !"
Cons: "Every time I fly from Brazil to USA and back I always can carry to luggage of 23kg in American Airlines but this company only allows 1 luggage and they charge me 90 dollars for the second one that’s bad"
Cons: "No hubo comida suficiente"
Cons: "Bathroom floors could be better."
Cons: "Terrible delays"
Pros: "Quiet economy service let me sleep on the redeye."
Pros: "Delta One product is among the best in domestic US."
Cons: "Let passengers know that Delta One has a special check in area."
Pros: "The TV"
Cons: "Food was blah, not hot and watery"
Cons: "No delays. And have the terminal bridge in working order"
Pros: "Appreciated stewardess comping wine because my husband and I couldn't sit together"
Cons: "Don't assume you will get a good fare just because you book 2.5 months in advance, have a Delta AmEx card, and use some of your earned miles"
Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Pros: "best meal ive had in so long service was great the captain anniuncements were clear and detailed"
Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Pros: "I did not like nothing"
Cons: "Custom took for ever they only had 2 agents working and I Missed my fight to nyc"
Pros: "Not much . The boarding process took forever and the lines through TSA took longer .. no direction to lines and I was standing for 10 min before saying something to someone and they said o there’s another line."
Cons: "Almost everything besides the staff on the plane"
Pros: "Happy with the choices of movies available"
Cons: "All was good, possibly add healthier food options"
Cons: "average food. poor corrdination for the connection transfer"
Pros: "The snack variety"
Cons: "My headphone jack was broken :("
Pros: "Fast and comfortable"
Cons: "No tv but understanding"
Pros: "All that one would want."
Pros: "The TV selections"
Pros: "Premium boarding breakfast sandwich pretty good"
Cons: "My screen stopped working in the middle of an episode."
Pros: "Free movies helped the time fly by. Stewardess, or whatever the PC word us now, Britt was awesome"
Pros: "Only 15 minutes late"
Cons: "Like everyone, I dislike the tight seating."
Pros: "Was able to comfortably sleep the whole trip back."
Cons: "Nothing, just filling this in to continue........."
Pros: "Maintained high standards of service despite massive delay."
Cons: "Boarding and departure was messy because of the delay"
Pros: "I would like more detail about traveling companions displayed."
Pros: "I'll chalk it up to the insanely high travel demands coincident with Labor Day."
Pros: "I liked the selection of movies."
Cons: "The arrival estimate was off."
Pros: "Great experience"
Pros: "Liked seating in Delta Comfort w own space for carry on and earlier boarding. Staff was attentive snd friendly and offered many snacks. Good choices for tv. Should option of getting head phones as I had the wrong one. Comfortable"
Cons: "Should have one free luggage for Delta Comfort. More variety of food to purchash"
Pros: "Distaff who is very friendly and accommodating."
Pros: "They ran out of food on the plane"
Cons: "Boarding in LA was. Mess"
Pros: "Nice courteous cabin staff."
Cons: "See comment above"
Pros: "Airtravel is not exactly something to 'LIKE' but it was good."
Cons: "Attendant was a bit forgetful, didn't get my or my daughters drinks straight. She took forever to take the order too and was using a phone or something to type the order in and STILL got it wrong!"
Cons: "I had to take different flights due to the delays."
Cons: "See above airport connection disaster...."
Pros: "What they offer is OK."
Pros: "Pilot was hot."
Cons: "4 hour maintenance delay. Arrived at 2 am, after boarding a different plane."
Cons: "Reasonable price"
Pros: "Very good."
Cons: "Snack food not health.Cold and I lost my glasses in the boarding lounge and found the lost and found difficult to fill in as I didn't know area code. It took me a while to get I have not had a reply"
Pros: "The staff were friendly."
Cons: "Bag drop was unnecessarily slow with long processing lines. The gate area and on-boarding process was a zoo. Business Class seats (opposing design) were spartan and relatively uncomfortable. My upstairs 50B seat viewed directly into the wash room which made sleeping impossible. Food was not good. Overall, this is the weakest Business Class experience of recent memory especially for a newer wide-body aircraft."
Pros: "The service was above and beyond expectations. Seats in economy are roomier than I'm used to. There was also many movies to choose from for in air entertainment. Food was delicious. Will fly Japan Airlines again in the future."
Cons: "No tv. Small aircraft."
Cons: "one staff member was extremely rude when asked for another beverage."
Cons: "The seats are so uncomfortable"
Cons: ""Parked" on tarmac for 25 minutes waiting to leave LAX. Arrived half an hour late"
Pros: "Customer service"
Pros: "just Ok for everything."
Cons: "Lost our bag in LAX"
Pros: "On time"
Cons: "Boarding numbers"
Pros: "They have a huge selection of movies"
Cons: "They do not have gluten free options"
Pros: "Well organised"
Pros: "Would I like everything"
Cons: "I like everything"
Pros: "The movies and free liquor!"
Cons: "The time it took"
Pros: "Had row all to myself--that's a rarity"
Cons: "1hr departure delay"
Pros: "same as above"
Cons: "Seats far too close together even for cosch"
Pros: "How spacious it felt and there were film selections"
Cons: "My film kept stopping randomly."
Cons: "No entertainment"
Pros: "Free beverage"
Cons: "My bag was lost and it still hasn't showed up at the airport. Seems like I would get some kind of credit of some kind for this inconvenience."
Pros: "AA has. Not been an airline I have used in many years. Great experience, I will be looking to fly with them again very soon."
Cons: "Cramped, claustrophobic space. Cabin too warm."
Cons: "Forgot to give me my drink"
Pros: "On time arrival"
Cons: "Complimentary snacks"
Cons: "Worst staff never flying with this airline again"
Cons: "Booked flights together yet sat apart.. kid kicking back of away just uncomfortable"
Cons: "Excellent every one make the trip a very pleasant experience ..thank U and pilots amazing ."
Cons: "Terminal at LAX requires a bus."
Pros: "Same as above."
Cons: "Same as above"
Cons: "Checkin was a nightmare! Not clearly marked and very confusing at LAX."
Pros: "Quick and slick"
Cons: "Airline wasn't super fersher, but fersher enough to be like, yeah, this is fine."
Cons: "Boarding late"
Cons: "The delay"
Cons: "The most horrendous costumer service & treatment from AA employees aether in the LAX airport and on the phone by costumer service."
Pros: "Very comfortable First seat on the E75. Lots of space."
Cons: "Departure to late hard to get other fly conection ."
Pros: "Everything very nice peaple"
Pros: "Business Class seat"
Cons: "People using forward lavs"
Cons: "It was delayed for more then an hour."
Cons: "I'll never book AA again."
Pros: "Everything was ok except the Asian hostess"
Cons: "I don't like when I asked the hostess to give me another drink .. she said ok and never gave it to me and when I asked her again she said we are landing .. I was fasting and I break it at 8:06 pm I asked for water and some ginger ale because I have sore throat and coughing didn't stop for the whole trip"
Cons: "No one at baggage claim to answer questions. Flights Not listed on carousel monitors. Packed baggage claim , Chaos , no employees to assist."
Cons: "they lost my luggage and they still don't know how they are going to get it to me."
Pros: "Both planes were delayed"
Cons: "I did not appreciated getting to my destination so late."
Pros: "see top review"
Cons: "see top review"
Airlines flying from California to Juneau have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Juneau
Masks required on board, masks provided on flights from California to Juneau
Social distancing seating
Middle seats unavailable to book on flights from California to Juneau
Testing for antibodies, testing for symptoms for flights from California to Juneau
Waiving of change fees. Search flexible flights from California to Juneau