Daily cleaning, installation of cabin HEPA filters on flights from California to Washington Dulles Airport
United Airlines, Air New Zealand and Asiana Airlines have all waived their change and cancellation fees on flights from California to Washington Dulles Intl. Confirm policies on booking site.
Alaska Airlines does not allow booking a middle seat on flights from California to Washington Dulles Intl.
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Scores according to KAYAK customer reviews
Pros: "good service good flight"
Cons: "Change gate not done properly"
Cons: "my seat wouldn’t stay up, it was a little broken"
Pros: "Alaska is my favorite airline."
Cons: "My seat assignments did not transfer to Alaska so I couldn’t get my seat assigned until just before I could board."
Pros: "More room in economy than other airlines. Thanks!"
Cons: "Still miss the live tv programs from Virgin America days."
Cons: "first class service"
Cons: "I was in the last group being boarded (D) - by the time it gets to this group it seems a kind of controlled pandemonium starts and the staff just do their best to herd people in. I have an Alaska Air credit card and one of the selling points was to board earlier, but that has not been the case, as they reserve this for their higher level customers, whatever that means. Also, on this flight, I was very unimpressed with the crew, there was a younger African American man, who was particularly unfriendly, he clearly needs remedial training in customer service. I was disappointed with my experience this time as I have mostly found the crews to be very professional."
Pros: "Crew Entertainment"
Cons: "Two hour delay"
Pros: "Roomy seats and all together comfortable."
Cons: "There wasn't anything we did not like."
Cons: "The gate was switched at the last hour for no apparent reason to a gate that had a delayed flight. My flight was delayed an hour as we waited for the first flight to depart and then my flight to deplane, get cleaned, load and depart. Not sure why this needed to happen."
Pros: "Nothing, didn’t fly"
Cons: "I purchased insurance in the event my circumstances changed and I couldn’t fly. My circumstances did change and I ended up not flying. When I contacted Alaskan, they “reimbursed” me for the flight but simultaneously charged me $125 as a change fee. The result was no benefit from the insurance, and a loss of my money as a result."
Pros: "Also...spacious seating by coach standards"
Cons: "Never a fan of boarding zones but it was fine"
Pros: "Premium seating has more leg room"
Cons: "Entertainment system down. WiFi worked intermittently and was very slow. Without the system, food service was nonexistent. I actually asked for food to purchase only to have an attendant walk to ‘check’ and never return. Abysmal."
Cons: "They separated my seat with my 2 years old son, far far away. My 2 yo son got the seat in row 13 while mine was row 23. Then the front desk staff could only help to switch to row 12 and row 13. We’re still not together. That’s horrible. Then when we got on the plane, I asked people around if they don’t mind to switch their seats, but still not working well. The flight attendants didn’t help at all. Just saying, “this is the best we can do.” What did they do? They didn’t even help me to work it out. Then one of the front desk staff came onto the plane and help me out. My son and I finally sit together. But the overall experience sucks! Alaska Airlines needs to train their crew to have more emphatic to the passengers."
Pros: "The selection of movies"
Cons: "Noisy unfortunately second to last row on the plane near bathroom noise and traffic. Loud conversations behind me. At one point a woman started playing music on a device and singing loudly. This was a night flight. I think one of the passengers finally asked her to stop, I would have thought one of the flight attendants would have approached her"
Pros: "Landing 40 min ahead of schedule"
Pros: "Love this airline! Great experience."
Cons: "Kind of weak that movies aren't included. : /"
Cons: "Baggage fees."
Pros: "Just whole trip was great."
Cons: "The free snacks should be more substantial."
Cons: "The fans didn't work and my luggage was left in LAX"
Pros: "Great. Had a chance to get home early"
Cons: "Another NA airline. No frills what so ever. Almost as good as a bus ride."
Pros: "OK travel"
Cons: "Food was atrocious"
Pros: "Comfortable and spacious"
Pros: "Upgraded to business class. Thank you!"
Pros: "Fairly expedient"
Cons: "The following day travel experience via Alaska"
Pros: "they boarded promptly"
Cons: "delayed take off made it for a late arrival"
Pros: "Roomy seat, expensive change fee"
Cons: "Bad smell on plane"
Pros: "Flying home"
Cons: "Boarded late and sat on the plane for awhile. Also should be embarrassed that all they can spare fir a snack is a miniature bag of pretzels"
Pros: "The upgrade to 1st class was nice."
Pros: "The stuffs were very entertaining and the plane roomy."
Pros: "Power connection"
Cons: "seat was not comfortable. Back and legs ached."
Cons: "US Customs was very rude."
Pros: "Comfortable seating"
Pros: "They were attentive as usual."
Pros: "No worries. Pleasant staff."
Cons: "No complaints"
Pros: "Over all Alaskan airlines does a great job."
Cons: "The boarding process was very sloppy. The boarding person made very little to no announcements regarding boarding procedures. He then made everyone who had lined up in general boarding line exit the line and then finally turned on the sign that said preferred boarding. Then the same thing happened again. He could have saved all of us and including himself lots of frustration if he had just made an announcement regarding the boarding process with directions when he was about to start boarding. Everyone was left without clear directions. Big let down to start my experience with Alaskan airlines."
Cons: "The plane was small and uncomfortable"
Cons: "no wifi"
Pros: "I liked how quickly I was able to board."
Cons: "I disliked the temperature on the plane because it was too cold. I also don't understand how TSA determines how one gets pre-boarding status. Families were split up. For example, a husband was separated from his wife & child. Is this done on a random basis?"
Pros: "Everything about the team was nice."
Cons: "Nothing not to like"
Cons: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Pros: "Customer service"
Cons: "If was cheaper to Checked baggage"
Pros: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Cons: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Cons: "Great flight. No issues."
Pros: "Crew was attentive and accommodating."
Cons: "Gates switched 3 times and all bags had to be checked because of a small aging plane."
Pros: "I'm really mad about Delta service"
Cons: "bad service"
Pros: "I never boarding this flight."
Cons: "Better communication skills."
Pros: "Good to have on board internet"
Cons: "Quicker boarding of passengers."
Pros: "Great crew, easy process overall"
Cons: "Make 1st class cheaper and give free wifi!"
Pros: "I asked at the gate to change my seat in row 30 because I was not next to my husband. The crew arranged this! Loved the leg room! Service was perfect."
Cons: "Flying first class!"
Cons: "The flight was delayed over two hours"
Pros: "The Airbus was so futuristic. If you can make it more futuristic, even better."
Cons: "I didn't like that I had to put my bag under when there was plenty of room overhead."
Cons: "The Delta flight leaving Cleveland was a hour and a half late so we could not make our connection to get home and had to overnight in Minneapolis. This is the fourth time in six flights For Delta. I think the Kayak booking algorithm needs to allow more time between connecting flights."
Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "low passengers, OK crew"
Cons: "crew was a bit cold, but OK"
Pros: "The crew was dealing with NOVA/DC residents"
Cons: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Pros: "Seats were narrow and we were shoulder to shoulder. Plane was clean and all was on tkmr"
Cons: "Roomier cabin"
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "Entertainment options were very good"
Cons: "Plane was too warm,"
Pros: "Not much"
Cons: "Business aisles are one way only, very impractical. Bathrooms are tiny unlike 777 and the seats are not good, i dislike the narrow feel of the feet well and there is noooo storage for shoes or amything else..what fail. And the door thing is a joke. I will make zero effort to fly this equipment...777 is the best after loosing the 747."
Pros: "Food was great Legroom was excellent Stewardess super nice Was able to sleep"
Cons: "No leg rest"
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Cons: "Entertainment system wasn’t working"
Cons: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pros: "Another safe flight. Crew was very attentive."
Pros: "Hot towel was a plus"
Cons: "The seats weren't that comfortable"
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Pros: "Everything except the time of arrival."
Cons: "It was SO late; like 3 hours late."
Pros: "Everything was in order"
Cons: "None really"
Pros: "Smooth quick flight."
Cons: "I had to rebook as opposed to it being done by Delta. Cancelation was due to equipment."
Cons: "Too tight and seats not comfortable."
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Cons: "No entertainment. Wifi didn't work."
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Pros: "The seats were comfortable. Loved that we all had our own TV's with free movies available. And loved that we were all served free food."
Cons: "No complaints."
Cons: "small aisles and space in the seats. me and my wife were seated"
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "Good seats."
Pros: "Free drinks in Comfort+"
Cons: "See above description"
Cons: "Paid for First Class so I could sleep on this red-eye. Wasted my money. Seat was uncomfortable, legroom in my bulkhead seat was horrible. I can sleep anywhere...make that ALMOST anywhere, now."
Cons: "Caught an earlier flight and the entire team made the process seamless."
Pros: "many movies"
Pros: "I appreciated the interactive screen on the backseat, which provided me entertainment watching Doctor Who and playing Angry Birds. I also liked that the power outlet to charge my phone was more accessible on the backseat instead of below my seat, which is normally where I find it."
Cons: "I did not appreciate that there was a device mounted below 2 of the 3 backseats in my row. Those devices cut into at least a few inches of valuable room to store a carry-on bag. At worst, I've seen 1 seat have such a device, so it was quite disappointing to see 2 seats with them, including mine."
Cons: "No tv. Small aircraft."
Cons: "one staff member was extremely rude when asked for another beverage."
Cons: ""Parked" on tarmac for 25 minutes waiting to leave LAX. Arrived half an hour late"
Pros: "just Ok for everything."
Cons: "Lost our bag in LAX"
Pros: "On time"
Cons: "Boarding numbers"
Pros: "They have a huge selection of movies"
Cons: "They do not have gluten free options"
Pros: "Well organised"
Pros: "Would I like everything"
Cons: "I like everything"
Pros: "Being able to see movies for free was a real plus since the flight from Australia to Wash.DC is so long."
Cons: "Everything OK."
Pros: "The movies and free liquor!"
Cons: "The time it took"
Pros: "Had row all to myself--that's a rarity"
Cons: "1hr departure delay"
Cons: "Significantly late & rude, as usual."
Pros: "same as above"
Pros: "How spacious it felt and there were film selections"
Cons: "My film kept stopping randomly."
Cons: "No entertainment"
Pros: "Free beverage"
Cons: "My bag was lost and it still hasn't showed up at the airport. Seems like I would get some kind of credit of some kind for this inconvenience."
Pros: "AA has. Not been an airline I have used in many years. Great experience, I will be looking to fly with them again very soon."
Cons: "Cramped, claustrophobic space. Cabin too warm."
Cons: "Forgot to give me my drink"
Pros: "On time arrival"
Cons: "Complimentary snacks"
Cons: "Worst staff never flying with this airline again"
Cons: "Booked flights together yet sat apart.. kid kicking back of away just uncomfortable"
Cons: "Excellent every one make the trip a very pleasant experience ..thank U and pilots amazing ."
Cons: "Terminal at LAX requires a bus."
Pros: "Same as above."
Cons: "Same as above"
Cons: "Checkin was a nightmare! Not clearly marked and very confusing at LAX."
Cons: "Boarding late"
Cons: "The delay"
Cons: "The most horrendous costumer service & treatment from AA employees aether in the LAX airport and on the phone by costumer service."
Pros: "Very comfortable First seat on the E75. Lots of space."
Cons: "Departure to late hard to get other fly conection ."
Pros: "Everything very nice peaple"
Pros: "Business Class seat"
Cons: "People using forward lavs"
Cons: "It was delayed for more then an hour."
Cons: "I'll never book AA again."
Pros: "Everything was ok except the Asian hostess"
Cons: "I don't like when I asked the hostess to give me another drink .. she said ok and never gave it to me and when I asked her again she said we are landing .. I was fasting and I break it at 8:06 pm I asked for water and some ginger ale because I have sore throat and coughing didn't stop for the whole trip"
Cons: "No one at baggage claim to answer questions. Flights Not listed on carousel monitors. Packed baggage claim , Chaos , no employees to assist."
Cons: "they lost my luggage and they still don't know how they are going to get it to me."
Pros: "Both planes were delayed"
Cons: "I did not appreciated getting to my destination so late."
Pros: "see top review"
Cons: "see top review"
Pros: "Crew was fantastic!! Great job."
Pros: "We arrived nearly on time & without issue."
Cons: "The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight."
Pros: "On time departure and landed a little early"
Cons: "Seats should recline more More food options"
Pros: "the ground crew gave me an express pass to navigate pass the Summer Holiday TSA queues. Was worried I was going to miss flight. So that’s was super good of ANA ground staff at LAX!"
Cons: "The WiFI did not work the whole flight."
Cons: "Aircon too cool"
Pros: "Great crew. Comfortable in economy plus."
Cons: "Bigger screens. More options for entertainment."
Pros: "The crew was there when I needed them. And out of the way to help sleep. Nice service on departure with wide range of drinks and snacks. Really like entertainment on devices. Many more options of movies to watch. Easy access to restrooms with one in the front and two in the rear."
Cons: "Baggage collection at Dulles can be improved. It took over 30 minutes for the bag to arrive."
Pros: "The flight was relatively short and uneventful."
Cons: "The workers at the airport, airline door, and flight attendants were all very rude. After sitting in LAX traffic for over 2 hours, they could’ve at least attempted to be friendly and helpful. I swore I’d never fly United again, and this solidified my opinion."
Cons: "Seats with little cushion that make you sit virtually upright for over 5 hours."
Cons: "Would not allow upgrade even thought seats available because my economy ticket was not appropriate for upgrade. Seems that if all those who could upgrade hf upgraded had done so, why not allow the upgrade. Would have been more money for airlines and I would have enjoyed the trip more."
Cons: "The seats are so uncomfortable, they force you to slouch. They should support your lower back instead."
Pros: "Most of the crew were friendly but some board and inattentive"
Cons: "Paying for food and movies"
Cons: "My seat was changed without my knowledge or consent and no one was able to tell me why or fix it. I spoke with a united customer service supervisor and have yet to hear from anyome about it."
Pros: "The crew was wonderful; I purchased a business class seat, which was comfortable (although I could not tell the difference between business class and coach seats)."
Cons: "The food was horrible - nothing fit for a person who is diabetic or vegan or non-dairy. And the price was outrageously high for what one received."
Pros: "Excellent experience."
Pros: "The seat next to me was empty which made the whole long flight more bearable."
Cons: "Typical United service, without any bells or whistles."
Pros: "Extra legroom"
Cons: "No free entertainment options"
Cons: "Still don't get the online seating. Got good seats without selecting in advance even though they overly encourage you to pay for a premium seat or indicate the only seats remaining are the worst possible on the plane. Really don't like this internal policy."
Pros: "It was a newer model 737-900 series plane. Flight was smooth We arrived early. No major issues. Have Tito's vodka."
Cons: "In-flight entertainment offered through your own device only, which would have been fine but the charging port had no power. So essentially (for me), there was no in-flight entertainment. Seats were very narrow and bathrooms smaller than normal. Boarding process seemed to take longer than it should. Flight crew was non-existent after initial beverage service."
Pros: "Lots of beverages offered. Boarding was fine"
Cons: "Lack of food choices and cramped seating"
Cons: "The gate was so far away. And the AC wasn't working in their terminal"
Pros: "Ahead of schedule arriving at IAD"
Pros: "Nothing, I hope they at least served some snacks."
Cons: "Most uncomfortable seats , struggled to sleep during my whole journey."
Pros: "-Blue lighting and head space makes the plane feel more open. -Staff was patient considering the unfair backlash they were getting for the recent abuse of a United passenger. -Seats were well cushioned. -I arrived home to my family alive, unhurt, and safe."
Cons: "-2 hour delay (especially after I arrived 2 hours early) is unacceptable. -Overhead bins too low over our seats. We can't stand up straight at our seats making it very difficulty to get in and out of our seats. -Couldn't access entertainment on my Mac laptop. -Bathroom closets are too small. Floors in the bathroom were consistently wet because the sink is too small for people to wash their hands. -Two bathrooms for the majority of the passengers on the plane is just not enough and you know it. It's pretty uncivilized. It creates a line at the back of the plane covering at least 5 rows. Then, your aisles are too narrow. So we have to rub our bodies up against each other to let people squeeze through. -I think you guys could do better than one tiny bag of pretzel mix for a 5 hour flight. -Let's get upper management flying in economy across the country and see what they would change."
Pros: "The plane was clean and the crew were pleasant and polite. I was a little surprised that the pilot announced they wanted to leave early; there were a couple of announcements about that while we were boarding. When we arrived at LAX there wasn't a gate available, because we were early, so I don't think we gained anything other than a feeling of being herded quickly."
Cons: "Entertainment options were limited; Friends and Big Bang reruns plus some music videos. According to the app, these don't work on Windows 8, which is what I had. The seats are cramped with very little tilt. I had an aisle seat and was hit by nearly everyone walking by, even though it wasn't a rough flight. I would rather not fly with this airline; I don't see anything that they do that would encourage my return business. Frankly, I've had better flights on Southwest!"
Pros: "No complaints really. The staff was incredible. The snacks were great. (Free & otherwise) Free non alcoholic beverages. It was a smooth ride I got on and off quickly. (15 min"
Cons: "The price of Wi-Fi. The price of on flight entertainment. Nothing for free, but that's no big deal cause I came prepared."
Pros: "All good"
Cons: "Nothing all travel is ok."
Cons: "Didn't like waiting the extra time to manually pul the airplane away from the gate at departure"
Cons: "The overhead bins were so full that I needed to put my backpack under the seat. That meant that the already-cramped seat was even more cramped. In addition the seat did not recline because it was next to an exit row. It was a red eye and I could not get comfortable enough to sleep. Also, the fact that the screen brightness control was located on top of the seat arm meant that my neighbor's arm kept turning my screen on and increasing the brightness while my neighbor was asleep."
Cons: "selection of tv and movie options on the flight"
Pros: "Free movies!"
Pros: "The crew and staff were great. The flight attendants/coordinator were gracious, professional, and represented United well. The food was good."
Cons: "There was no entertainment, if you did not have your own electronic device.."
Cons: "Inside the cabin still have rooms but they force me to checked the cabin bag in. And it has deep scars on it. Try to fix it but cannot!!"
Cons: "Letting a passenger who is vomitting in the waiting area on the flight."
Pros: "The timing."
Cons: "The landing was a little rough."
Pros: "Good crew."
Cons: "And my boarding group status was downgraded to 5. Consequently bins were so full my smallish roll on was taken and checked through. Not what I would have liked."
Pros: "It was comfortable and crew was friendly."
Cons: "The tv screens were so bright it was hard to sleep."
Pros: "I liked everything overall Service Attention Boarding Crew Food, snacks and drinks"
Cons: "Price should include WiFi or at least mention it at ticket purchase so that WiFi service can be purchased. Some trips are budget based and any extra expenditures may unbalance a vacation. I don't mind paying upfront when purchasing tickets but having my wife look at me while I'm about to purchase WiFi for the trip made me uneasy. Thanks"
Cons: "Everything. I had a very tight schedule to visit my friends in canada. What was supposed to be a quick flight turned into almost 24 hours of travel and ariving 12 hours late. I was lucky to have 3 days in with my friends now i only have 2. Not to mention what was supposed to be an inexpensive trip turned i to an expensive one when you are forced to eat airport food after being constantly re routed. I bought my ticket based on ariving to ottawa in the morning this however was not the case. I will be seeking a refund."
Pros: "By getting my ticket from Kayak I was always informed if my flas delay and updates every time. And due to I drove to a far places after I got to Washington I was about to lose my flight but the airline was able to gave me another flight later on. So was perfect."
Pros: "They did not care"
Cons: "My 3rd old was very hungry and I reached out to cabin staff for any kind of food for purchase, they turned me down saying I need to wait for another hour till the dinner time. Did not provide any help there."
Cons: "Bad Service over all."
Cons: "Bad service, delay flight, crew not smile and food being a delay flight as courtesy not even a free meal?"
Cons: "Excellent 5 star"
Pros: "On time flight"
Cons: "Spicy food and messy bathroom"
Pros: "Good service, good movies, fast flight"
Cons: "They could not get the sky way to work AND we had to take the Dulles bus then escalators then train then escalators and still a fair amount of walking and waiting to get to ground transport-- 1 hour from landing!"
Pros: "Made flight smooth and enjoyable courtesy of the pilot and cabin crew excellent customer service"
Cons: "Carry on compartment most of the time is full."
Pros: "the plane, finally, got me where i needed to go"
Cons: "the ticket was only $47 but then i had to pay $39 for a carry on the only complimentary item given on the plane is water - they charge you for coffee the flight attendant was obnoxious, she kept making comments about how she couldnt give us anything for free the seats do not recline the air conditioning wasnt working but they loaded the plane up regardless and then after 30 minutes told us we could get off the plane while they look for the missing part that is 'somewhere' in the airport and they didnt know how long it would take for the part to be found and installed -- i dont understand why they would load people onto the plane if the plane was not working properly and they knew they needed to stall it was a very bad experience all in all"
Pros: "not much"
Cons: "boarding process was a disaster. no one knew what they were doing. $30 for a carry? seriously? No free snack on the plane. Everything cost $5-$10... never again will i fly Frontier."
Cons: "Departure delay was too long on board"
Cons: "everything costs money"
Cons: "Bathrooms were smelling very bad"
Cons: "Seat cannot be declined! Plane also made an awful noise when taking off and landing!"
Cons: "We boarded 30 minutes late and therefore took off and landed 30 minutes late without any acknowledgement whatsoever. It seemed almost nonchalant that everything was a half hour behind schedule, and there was no explanation. Not awesome."
Pros: "Quick efficient"
Pros: "Absolutely nothing to like about frontier. You get worse than you pay for with frontier."
Cons: "I had to pay $9 for 2 cans of soda and 2 small snacks. You could only pay be credit card and it had the option of leaving a tip! They charge too much for little things that other airlines include for free."
Pros: "Same as above comment"
Cons: "Delays, late bags, poor service"
Pros: "It was fun and playful!!! Never had such an amazing trip back to Houston."
Cons: "Plane was very uncomfortable."
Pros: "stewardess was nice"
Cons: "late arrival in Denver, then, "not enough staff "to unload us and get us into the terminal-waited in plan almost an hour . 1 hour Late takeoff from Denver. plane seat does not recline, tight I wont take frontier again"
Pros: "the animal pictures on wing and tail"
Cons: "website unclear, necessities,(ie. seat,luggage) charged for AFTER fare paid unclean plane"
Cons: "We were left on the tarmac for 100 minutes after landing. Given No information; not allowed to get up for the bathroom. Terrible."
Pros: "The competence of the on board personnel."
Cons: "The lack of communication with passengers at the gate."
Cons: "Charged for every additional thing so the cost of the ticket was not true."
Pros: "Airline had early boarding and early departure and arrival! Made going to my Daughters wedding a great sign of things to come! Thanks Frontier"
Pros: "Upgraded us!"
Cons: "Told us the Wrong carrosol for our baggage."
Cons: "to expensive to cary on a bag."
Pros: "Boarding was quick"
Cons: "i hate paying $ 45 for a carry on each way i wasn't aware of it before hand when i booked on line."
Cons: "Service is very poor"
Cons: "My name was spelled wrong, was busy 30 minutes on Denver airport to sort that our. Never received a artillery"
Pros: "Everything was great !!!"
Pros: "Love that there is a direct sfo to cvg!"
Pros: "Isle seat"
Cons: "All else"
Cons: "You have to pay to reserve a seat."
Cons: "They tried to charge for overhead space."
Pros: "Easy to check in. Everyone very helpful and friendly."
Cons: "No criticisms"
Pros: "Staff very polite"
Cons: "The most inefficient and least cost effective airline in the history of airlines. I am so disappointed in my experience that I may spend the rest of my days advocating boycotting this company."
Pros: "The employees are extremely pleasant and professional"
Cons: "Both legs were delayed"
Cons: "Frontier airlines as a whole is not worth the money"
Pros: "Not a damn thing!"
Cons: "I can't believe you people charge $45 for a bag!!!"
Cons: "3 hours of delay, no respect and appreciation of the wait."
Pros: "Snacks & drinks included."
Cons: "The cost of baggage but on the other hand the airline fare was so inexpensive that in reality the trade off was worth it. You must a strategic packer when flying Frontier."
Cons: "bag fees and slow boarding"
Pros: "except for the food and what entertainment it was over all good"
Cons: "could not pay cash"
Pros: "attendants were helpful and friendly"
Cons: "would like some reading materials since they don't have entertainment anymore."
Cons: "Every thing went wrong with the airline. They have no character"
Cons: "Terrible service"
Cons: "No WiFi"
Airlines flying from California to Washington Dulles Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Washington Dulles Airport
Masks required on board, masks provided on flights from California to Washington Dulles Airport
Social distancing seating
Middle seats unavailable to book on flights from California to Washington Dulles Airport
Testing for antibodies, testing for symptoms for flights from California to Washington Dulles Airport
Waiving of change fees. Search flexible flights from California to Washington Dulles Airport