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1 adult
Economy
0 bags
Thu 3/9
Thu 3/16

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Good to know

Low season

February

High season

July

Cheapest flight

$69

Average price round-trip

$391

Good deal round-trip

$211

Good deal one-way

$208
Best time to beat the crowds with an average 6% drop in price.
Most popular time to fly with an average 20% increase in price.
Flight from San Juan Luis Munoz Marin Intl to New York LaGuardia
(avg. price over the last 2 weeks)
or less
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FAQs for booking Caribbean to New York LaGuardia Airport flights

Top 5 airlines serving Caribbean to New York LaGuardia

Scores according to KAYAK customer reviews
8.1
JetBlueOverall score based on 19432 reviews
8.3Boarding
8.2Comfort
8.6Crew
7.9Entertainment
7.8Food
Airline reviews
Pros: "Everything"
Cons: "Ok"
Read more about JetBlue
Pros: "Everything"
Cons: "Ok"
Cons: "WiFi didn’t work well, tv had to be reset"
Pros: "This time within the last couple months the trip a lot better."
Pros: "The crew"
Cons: "The delays are too big"
Pros: "Crew"
Pros: "We arrived early"
Cons: "The entertainment system was missing at my seat. It was also down for the entire plane. The crew missed my row for drinks."
Cons: "Not been 3 hours late making me miss connecting flight"
Pros: "Food"
Cons: "The food"
Pros: "Comfort and food"
Cons: "The delays before entering the airplane so that we aren’t stuck"
Pros: "Loved the movie and tv show selections available"
Cons: "Direct TV did not work for me. Really wanted to watch the AFC championship football game but I couldnt because direct tv wasnt working."
Pros: "Smooth, uneventful flight."
Cons: "Nothing in particular...of course, there’s room for improvement in the snack department."
Pros: "I boarded fast"
Cons: "flight attendant was moddy"
Cons: "Flight was delayed 90 minutes but the bigger issue is that after we boarded the crew told us that some paperwork needed to be signed but we didn’t leave the gate until 40 minutes later. The crew including the pilot never informed us as to what was going. Terrible communication. Also, in regard to myself, I was sitting in an Exit Row and the flight attendant came over to ask unless individually if we were willing and able to handle our responsibilities. Before each of us was ready to answer he said OK, turned around and left. What would have happened if we had a problem and someone in the Exit Rows had a concern?"
Pros: "Free wine , free coffee, quick flight"
Cons: "N/A"
Pros: "Wi fi and the tv made the time pass quick , seats were big , flight was quick"
Pros: "The seating space was just right, and thanks for the complimentary Sprite."
Cons: "The wifi/ flyfi did not work. The directv screen kept going offline. The complementary cookies ran out"
Pros: "Good snacks, was switched to an “even more space” seat"
Cons: "Changed gates without notification, got at email with delay notification but no information that the gate was moved from 5 to 25 until I went up to ask the desk staff since my departure wasn’t showing on the screen. Very loud engine for some reason. No USB a chargers on plane is old school"
Pros: "My wife were satisfied with everything."
Cons: "No reason to say anything, we were grateful to be there."
Pros: "We were able to get multiple snacks and drinks"
Cons: "Nothing"
Pros: "Boarding was smooth, on time and efficient. The crew was friendly and they moved quickly in the cabin so not to disturb people sleeping on such an early flight."
Pros: "A flight attendant made the entire plane laugh with his "just kidding" menu offerings. Everyone loved that he referenced the local culture's favorite dishes."
Cons: "The hour and a half delay meant that I had to run to catch your connecting flight. Customs and security were nearly impossible to manage in the hour window that remained. There was no time to use the restroom or eat before boarding the next flight, and your airline does not provide real food."
Pros: "Nothing"
Cons: "The delay"
Cons: "Experienced terrible delays (16 hours) and a cancellation on my initial flight (spent the night at LaGuardia) then had to take a taxi at 3 am to JFK to catch a flight which was also delayed, causing me to rebook. The return flight had 3 delays. I have never, ever experienced such terrible service and delays on an airline. In addition, the airplane on the return flight was dirty. It was a horrible overall experience! I don’t know if I will ever fly JetBlue again!!!"
Cons: "We were delayed due to poor weather on takeoff and on landing due to airport traffic."
Pros: "The snacks"
Cons: "By the time we boarded in row 8 all overhead bins were full thru row 16. Made getting off more difficult when we had to get our carryons"
Pros: "Excellente"
Cons: "Staff, legroom bterra chips"
Pros: "The crew were great."
Cons: "The people on the flight not so much. Barking dogs and screaming babies."
Cons: "A woman was boarding the plane with two babies and clearly struggling to get to the back of the plane. When she could not handle it anymore she asked one of the flight attendants to help her. She was refused assistance by her. Then the flight attendant came to the front of the plane laughing uncontrollably say, "OMG, did you see her having a meltdown...she was asking me to help." She proceeded to laugh for the next 20 minutes repeating that the woman was helpless. I was disgusted by the flight attendant's behavior and attitude."
Pros: "I like the new collaborative coffee option at the gate and the get-your-own-snacks option upon boarding."
Pros: "Everything was on-time and we arrived early with no problems. Wasn't expecting even snacks/drinks on a 45 minute flight, but they served them. Crew was even more friendly and helpful than usual."
Cons: "E-mailed me advertising a free drink on BOS-->LGA flights, but I didn't see that."
Pros: "The staff was pleasant and respectful even when some passengers were rude."
Cons: "Paying for headphones."
Pros: "Free beer!"
Cons: "Nothing, it was excellent!"
Cons: "Ive been traveling with jetblue for years, but lately everytime their flights are always delay"
Cons: "My overhead light didn’t work. My seat mates tv didn’t work. We were in 13 A & C"
Pros: "Nothing"
Cons: "Plane was delayed...they inform passengers of the delay, then set back to the original time. Horrible. This airline stinks."
Pros: "Efficient boarding process. Flight Attendants happy to be on board with you."
Cons: "Nothing not to like."
Cons: "Flight was delayed by 80 mins and then we had to taxi for an additional 45 mins. We were supposed to arrive at 9:40, we did not get off the flight until 11:45pm."
Pros: "Polite crew. Flight on time."
Pros: "Seats were comfortable"
Cons: "Smell in the air"
Pros: "Roomy seats. Roomy aisle. Free in flight wifi. Pop corners."
Cons: "In seat entertainment lags behind recent Delta experiences."
Pros: "In flight TV service, snack options and free carry-on"
Cons: "N/a"
Pros: "Good boarding and got to my destination early"
Pros: "the atmosphere, appearance of lga, the wheelchair service attendants-kind, courteous and attentive."
Pros: "Comfortable seats. Good wifi most of the flight. Usual JetBlue professionalism."
Cons: "Not JetBlue's fault but we had to wait on the runway about 45 minutes because of weather issues up north. Otherwise a great flight."
Pros: "That I made it home safe"
Cons: "The delay, it was a late flight to begin with the delay just killed me."
Cons: "My flight was delay more than hour it wasn't pleasing experience"
Cons: "yes"
Pros: "Overhead space"
Cons: "departure was very late same thing happen coming back they were late,but the most upsetting was that they lie insulting our inteligent."
Pros: "miss the flight, plane was at the tarmic, door was not close, supperson supervisor was in the plane but gate was close, person at the gate did not try to contect the supervisor, thats not helpful at all"
Pros: "I actually enjoy riding with JetBlue all the time. This flight would've been excellent if it weren't for the children being overly loud, thankfully I had a set of headphones. This flight had a lot of children on it. Other than that I couldn't really complain."
Pros: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Pros: "The crew was very friendly and it was a day fast flight."
Cons: "No back of seat entertainment."
Cons: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Pros: "Well organized and easy to check in."
Cons: "No"
Cons: "Seats are tight"
Cons: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Pros: "On time, comfortable flight. Great crew and service."
Cons: "Nothing. Everything was great."
Cons: "Late"
Cons: "Not cancelling our flight"
Pros: "The free movie/entertainment system"
Cons: "Leg room limited, but seats were ok"
Cons: "food options"
Pros: "Crew was nice and welcoming"
Cons: "Well, if our plane had been leaving on time it would've been superb."
Pros: "Crew was friendly, cabin was clean."
Cons: "No Tvs"
Cons: "Choice of healthier snack"
Pros: "Flight attendant in first class was amazing."
Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Cons: "The flight was 2 hours delayed.. this cause a lot of inconvienece.."
Pros: "Arrived on time and smooth flight though it was completely full"
Pros: "Great service!"
Cons: "N/A"
Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Cons: "The crew was terrible & rude."
Pros: "The flight itself was fine, boarded on time and arrived on time."
Cons: "A pet peeve of mine is having to check my carry on. They said the overhead bins were all completely full, so I checked my bag at the gate. Come to find out, there were a few spaces left and it wasn't necessary. Really annoying."
Pros: "Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight"
Pros: "I arrived safely."
Cons: "Space on board was horrible. Diffenately not enough room and I'm an average guys."
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Cons: "Hour late"
Pros: "They had available seats on an earlier flight and I was able to get home super quick! My checked bag also made it which was great!"
Cons: "insufficient overhead luggage space"
Pros: "Flight attendants were excellent!"
Cons: "That's the flight is clean"
Pros: "Customer service"
Pros: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
Pros: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Pros: "Seats were comfortable, choose your own entertainment has new and classic films. Snack selection and quantity were low compared to JetBlue."
Cons: "Took too long to board the plane. Wifi never connected."
Pros: "Very clean plane and comfortable. Great friendly crew and very good service."
Cons: "Wifi service was slow but acceptable. Not a big issue."
Pros: "Arriving in 2 hrs from Orlando to laguardia!"
Cons: "no tv .. I didn't like that we had to use our own electronic device to access the entertainment system."
Pros: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Pros: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Cons: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
Pros: "No fee to get on an earlier flught"
Cons: "When I tried to rebook online this flight was not an option"
Pros: "Got lucky, and got an upgrade!"
Cons: "Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City."
Pros: "the plane crew were nice"
Cons: "ok wont fly delta if i can avoid it"
Pros: "Smooth flight"
Cons: "The entertainment on the app, bring back the good old tv's on the flight"
Cons: "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
Pros: "Nothing"
Cons: "I did not like the fact that I have been with Delta for years and their response to me about booking my flight and using the payment method was they are working on it and there is nothing they can do. They would not even offer to hold my flight for 24 hours in case they fixed the issue within that time frame. It was very disappointing."
Pros: "service. Thank you."
Cons: "comfort seats were uncomfortable"
Cons: "No in flight entertainment"
Pros: "The customer service of the middle aged White frmale FA"
Cons: "The seats were small"
Pros: "Clean, modern plane, friendly crew, great service"
Cons: "I liked it all!"
Pros: "Friendly crew"
Pros: "Friendly crew,boarding is fast and easy."
Pros: "Crew was great."
Cons: "Boarding process was a bit chaotic"
Cons: "Overstuffed storage bins. Absolutely chaotic and abysmal boarding process"
Cons: "Seats too narrow with little leg room."
Pros: "Crew"
Cons: "NA"
Pros: "Handled the delay professionally with full transparency."
Pros: "the crew was great"
Cons: "reason for delays could have been communicated earlier"
Pros: "Very rude behavior of the staff at the desk. Flight was 7 hours delayed and then canceled. And the staff were not able to give us updates. They were being rude."
Cons: "Ground staff should need more training how to treat passengers. They should show little respect towards their passengers."
Pros: "Very kind. Gave my daughter an extra snack because we had not had a solid meal in a while."
Cons: "Boarding process is never good. Obviously need to board the plane from the back to the front in reverse numerical order."
Pros: "Everything went smoothly on this short flight"
Cons: "No in flight entertainment"
Pros: "The crew should serve passengers better and nicer."
Cons: "No more delay."
Pros: "Space"
Cons: "Nothing"
Cons: "The flight was full and my carry-on had to be checked due to other passengers bringing oversized carry-on. The beverage service did not occur until 10 minutes before landing. Options were limited to water only. The flight was extremely rough and the pilot slammed the plane on landing."
Cons: "The delays, better coffee brand"
Pros: "Crew"
Cons: "Delay"
Pros: "Price"
Cons: "Sitting at departure gate waiting for two passengers to get kicked off, hard landing"
Pros: "Not much"
Cons: "The waiting area, lateness of the plane"
Pros: "No entertainment (short flight)"
Cons: "Check in was quick and efficient"
Pros: "There was adequate leg room on the plane."
Cons: "I couldn’t print my boarding pass ahead of time as the West Jet Website was down."
Pros: "It was smooth right from booking online uptil reaching destination"
Cons: "As it was an early morning flight I would suggest a better snack something like sandwich keeping in mind if giving option for veggie"
Pros: "Everything was good"
Cons: "Should consider giving front seat to senior Snacks could have been better keeping in mind the flight time"
Pros: "The flight was on time both boarding and landing. My checked baggage was there when we arrived at the baggage spot. This was the best part."
Cons: "slight delay in takeoff but otherwise good"
Cons: "Ridiculous baggage policy. Boarded among the first passengers in the last zone group to board the aircraft. All overhead bin space already gone. Sat with my knees up around my chin for whole flight. Very uncomfortable."
Pros: "The peace & quiet. Excellent flight attendants. Comfort was great"
Cons: "Nothing really was bad about the flight. The westjet connect had to be reset but that was the only issue. Flight was delayed 30 minutes."
Pros: "WestJet staff is always friendly and I like the comedy slant they use on the announcements"
Cons: "Non comfortable cold sensation."
Cons: "Only gave me 20 hours notice, and put me on hold for an hour when I tried to call"
Pros: "The ground staff at the gate kept us informed of the delays to the flight."
Cons: "The flight was 2 hours delayed, apparently because a crew member called in sick at the last minute. Then we had to wait on the runway for the plane to be de-iced. This could have been done while we were waiting for the crew, rather than after boarding."
Pros: "Nothing"
Cons: "They were not on time"
Pros: "Nothing"
Cons: "Delays"
Pros: "Price!"
Cons: "But who knew, that I was going to go to Toronto! I now understand your schemes. You gave a cheap deal, but did not tell me why. Never again Kayak."
Pros: "On time"
Cons: "Gate change"
Pros: "Ease to board, on time boarding"
Cons: "Return to gate prior to take off"
Pros: "Very good"
Cons: "Food v"
Pros: "Over all the flights were great. On time, smooth and friendly staff."
Pros: "The granola as the in flight snack."
Cons: "There was not enough options if you wanted more water, or juice. There was not even a soda option available."
Pros: "Complimentary wine - friendly staff"
Cons: "Late departure- disorganized boarding"
Pros: "The crew was very nice!"
Cons: "A/C didn’t seem to work fully - it was stuffy on the plane. Very cramped seating."
Pros: "It was an hour and 10 minute flight, so there wasn't really much space for error. They still gave me snacks and drinks which I didn't expect considering how short of a trip it was."
Pros: "Flight was for the most part on time"
Cons: "Flight attendant was mean and nasty. She asked me to take my headphones off, to which I complied but shook my head as I took them off. The flight attendant then started shouting at me as to why I shook my head and she got loud and confrontational for no apparent reason. I just looked at her in disbelief without saying a word. I don’t think I will travel WestJet ever again."
Cons: "I was traveling with a piece of artwork and had to check it in oversized luggage, but as I was going through customs, I wasn't allowed in, because the Westjet team couldn't find it. I was escorted to their waiting zone, where I spent 1.5 hours waiting in limbo trying to figure out what I could do. Thank goodness the flight was delayed 80 minutes, because I was finally able to make the flight with 2 minutes to spare after running to the gates. The flight time, 65 minutes. I find it hard to believe the flight got delayed an entire flight. To couple that, when the plane landed in LGA (where I am as I write this), we're stranded on the runway because we don't have clearance to pull into our taxi area."
Cons: "Everyrhing was great"
Cons: "Trip from Toronto to NYC should not be so long. Between boarding getting delayed to finding a gate in NY laguardia, it was just extremely exhausting."
Pros: "Crew was great."
Cons: "Crazy delays into La Guardia from Toronto, worst flight experience of my life!!!"
Cons: "I had to get searched by crew twice even with the delayed flight it was random even going through all the proper procedures of checking in with my carry on luggage and etc. It was not organized and I got the run around and I just felt like not a valued customer. When boarding the flight I got passed over with beverage and snack. My neighbors next to me looked at me with concern and I just ignored it and didn't want to ask because I was already bothered by my whole experience coming back to New York."
Pros: "As always with Westjet the crew was great, I got upgraded to Plus seating which was a nice surprise."
Cons: "I did experience a technical glitch which didn't let me check in online or with the kiosk due to the system thinking I still owed a flight-change fee from months before. But the woman at the check-in desk fixed things up and upgraded my seat."
Cons: "Lack of access to entertainment without having our own personal device to view and having to download an app to be able to view entertainment"
Pros: "The free drinks and snack"
Cons: "The check in kiosks couldn't read passports well so we had to go check in at counter and the two agents were not adequate because our wait was well over 1/2 hour."
Pros: "Friendly crew, efficient"
Cons: "Delayed boarding."
Pros: "They were very accommodating. I used the call back feature a few times. All agents were courteous and made it easy to complete transactions. Our family was travelling for my grandmother's funeral we called several times over the course of a few days to book for various family members."
Cons: "There was no communication/correspondence when the flight was delayed. They took contact numbers plus there was an email provided, yet nothing."
Pros: "The BA crew couldn’t be more excellent! They were friendly and courteous from the moment we stepped onboard the plane and maintained a professionalism all throughout the flight. Kudos once again to British Airways for the consistent service you provide over the years!"
Pros: "We got to our destination"
Cons: "They don’t even give you a cup of water, a horrible low cost airline with premium pretences! Gatwick is a horrible airport to fly to."
Pros: "Crew and flight were fine"
Cons: "Due to the way Kayak / kiwi.com booked my flights, even though both legs were on the same airline they were booked as two separate flights causing me to wait in line for two hours to get my bag and check back in in Heathrow airport."
Pros: "crew were perfect"
Cons: "nothing .it was a very full flight .crew were impeccable - calm courteous and attentive."
Pros: "Nice staff."
Pros: "Crew"
Pros: "We loved the safety video. The seats were comfortable"
Cons: "No complimentary sodas or water."
Cons: "My mother needed assistance with the disable wheelchair and was given one but the staff that was meant to wheel her into the flight abandoned her and she almost missed her flight."
Cons: "Th business class seats were more like economy class without the center seat. Cabin crew always seem disorganized."
Pros: "Roomy for the economy seats"
Pros: "No entertainment on the flight"
Pros: "Received a lower than expected upgrade fare for Club World. The new Club World amenities are a big improvement over the older option."
Cons: "BA still needs to improve its Club World seat and update it. It is significantly behind the competition. The seat lacks meaningful storage options and if you don't have a window seat, there is absolutely no privacy."
Pros: "Bob, the flight attendant, was funny and attentive."
Cons: "Wheelchair tag came off and lady at gate was not helpful."
Pros: "The on time arrival"
Cons: "That even non alcoholic drinks costs The gate agent provided misleading information"
Cons: "Left late. Everything was unorganized."
Pros: "Nothing"
Cons: "Poor check in process, no complementary food or drink and 30 late arriving"
Pros: "Good staff and nice food"
Cons: "Seats could have been better"
Cons: "The crew seemed very stressed about the flight being full and therefore was somewhat curt regarding baggage. Also, again not even a glass of water?"
Pros: "Fast boarding despite the flight was delayed and the crew did all what they could to do a fast process"
Cons: "They didn't tell you about the delays! We have to find out through different sources"
Cons: "BA lost one of my checked bags and made it impossible to get help. Called numbers over 30 hour period in both destination city and BA phone numbers for lost baggage and no one answered. I had to travel back to the airport counter to deal with agents that basically told me there were thousands of bags in the warehouse and that the bag May or May not eventually turn up."
Pros: "The crew were the epitome of professionalism, deftly dealing with the the predictable problems that come with a fully-booked flight on an elderly aircraft. I almost never complete these customer surveys, but on this occasion I felt obliged to make a statement in support of the cabin crew, who were amongst the best I've encountered in nearly four decades of air travel."
Cons: "The aircraft."
Pros: "The boarding was prompt. The ground staff were helpful in ensuring that my through luggage had been loaded onto the connecting flight"
Cons: "There was no in flight entertainment, not even a water service after I boarded. They offered a meal purchase but since it was a short flight a meal wasn't necessary. At least a free drink of water should have been offered to the passengers"
Pros: "Nothing."
Cons: "The aircraft was old. The seats in WT+ were therefore old and not very spacious. . The cabin crew seemed to be on a mission to save food and drink by not asking the passengers if they wanted anything. They juat walked up the aisles and you had to stop them. For a 10.5 hour flight we got one meal, a tiny snack box and one pizza snack thing. The inflight entertainmwnt was dreadful. 5 inch screens. All in all i would not be paying again for an "upgrade" to WT+."
Pros: "The efficiency of the boardign"
Cons: "The fact I could not even get a glass of water without a credit card."
Pros: "Food and staff service was amazing"
Pros: "the Entertainment system"
Pros: "Professional service, felt safe. Good cost."
Cons: "Only fed one full meal on our transatlantic flight, and got one snack otherwise. Took awhile to take our trays which caused a very long line for the bathroom after. On our inter Europe flight, no snacks were included."
Pros: "The crew are very friendly and helpful! Great service. Amazing food and wonderful entertainment on the plane"
Cons: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."
Pros: "Late departure, no complimentary food or drink, outside boarding (no jetway bridge) in the weather...squeezed into transport bus in ALC"
Cons: "Late, hot, uncomfortable"
Pros: "Clean only immediately after boarding."
Cons: "1) Toilets too small 2) Toilets after first use by passengers, was not cleansed and toilet supplies like seat covers, etc not replenished 3) Not even enough toilets around."
Pros: "Easy as pie!"
Pros: "One of the flight Attendants was went out of her way to assist me with a different meal option that was non dairy."
Pros: "Short flight"
Cons: "Food selection, no in flight entertainment"
Cons: "We didn't make this flight"
Pros: "Fairly clean, on time and staff were very nice."
Cons: "No food or drink anymore! You have to pay to get a budget airline at premium prices."
Pros: "Nothing"
Cons: "British airways is a shitty airline, I was stuck in Heathrow for almost 2 days, pregnant and alone. British airways has poor communication, poor leadership and no customer service skills. My flight was terrible and I will never be flying on British airways in the future. I will also be telling friends and family about my experience and ensure that they also don't travel on this awful airline."
Pros: "same as newark-london sector."
Cons: "same experience as in newark- london sector"
Cons: "Good friendly cabin crew"
Pros: "Loved that entertainment available before take off and ended after taxiing. Liked that drinks and food were free. Would pick BA again"
Cons: "Tried to order kids food on website and couldn't figure out how to do it so the kids got adult food. Perhaps make it easier to order or give kids kids food as default."
Pros: "I liked everything about the service."
Pros: "Seats were a lil comfortable than the ones i have flown in before."
Cons: "Switched to a different plane because of delays. Was issued a ticket without getting an alert that i required a visa for italy, was detained and had to spend a night in an italian airport cell and deported the following day (not a honeymoon experience i was looking forward to)."
Cons: "The entertainment system was pretty old, screens weren't great and selection a bit thin...But other than that it was all good."
Pros: "Nothing at all."
Cons: "The flight didn't exist. Got to the airport and they said there was a glitch and I booked a flight that didnt have a plane. They drove me to Heathrow and got me on another flight 4 hours later. Missed the last bus home and now am stuck in NYC till the morning."
Pros: "Most of staff was very attentive. The flight left on schedule. The bathroom was clean even towards the end of the long flight we still had soap and tissues."
Pros: "British Airway's service is cordial and comfortable, which goes a long way to making the entire trip the same. Obviously they have no or little control over potholes in the air and wind turbulence."
Cons: "The flight was scheduled to arrive 2 hours before our connecting BA flight departed Heathrow. Unfortunately because of loading delays on our original flight, we arrived in Heathrow 40 minutes late. The crew said that 60 minutes is the designated minimum but we used all of the 80 minutes plus, and it airport was NOT crowded. If BA is connecting to BA, then you have a responsibility ahead of time to address this problem and keep connecting passengers from getting overly distressed in a strange airport."
Cons: "We sat on the runway for 2 hours, and the climate control in the airplane was not active. The outside temperatures were high 90 degrees (late august) and the temperature inside the plane reached 80s. It was way to hot, without water."
Pros: "New and comfortable plane. Pleasant crew and good service"
Cons: "We were delayed because of wrong luggage loading into the plane! How do those things still happen? Scary and inconvenient, but I am glad the captain kept us well informed of the situation, and that it was delt with efficiently"
Pros: "This flight had. USB charger. First in 4 flights to do so. A380 was slightly more comfortable than outbound aircraft."
Cons: "Connecting flight cancelled. Rescheduled flight delayed. Food was poor and not very substantial."
Pros: "The flight over out of JFK"
Cons: "I could not reach anyone customer service regarding my return flight. We I called BA they told me I needed to contact Kayak. When I contacted Kayak they told me to contact BA. As I result I missed my flight. I would like customer service to reach me asap."
Pros: "Nothing"
Cons: "Nothing"
Cons: "A tv on plane"
Cons: "No personal entertainment system. Has to use my phone."
Cons: "Seats are narrow and no leg room"
Pros: "Seats were pretty comfortable. We were allowed to deplane down a staircase off the back of the plane. Very cool."
Cons: "N/A"
Pros: "CLT to LGA Airbus expérience was as pleasant as ever. The flight attendant on the regional EMB from LGA to YUL was exceptional."
Pros: "Everything. The entertainment was ok. I think a movie would be better than the shows"
Cons: "if I would’ve been in first :)"
Cons: "Delayed"
Cons: "The seats could be bigger."
Pros: "Super comfortable"
Cons: "Excellent"
Pros: "Yes"
Pros: "Comfortable seats and snack / drinks service"
Cons: "Delayed flight departure and bumpy landing"
Pros: "Free tv to distract me from my state of misery"
Cons: "Too warm on flight. Was so nauseated the whole time."
Pros: "Wi-Fi was adequate"
Cons: "I paid extra for a better seat, but it still felt cramped. The tray was crooked and I had no priority boarding."
Pros: "Easy check in and Boarding"
Pros: "Great service and on time flight. Got a good comfortable seat with nice leg room."
Pros: "Legroom"
Cons: "Snacks, non usable Wi-Fi"
Cons: "X"
Pros: "Good flight attendants"
Pros: "Pleasant and helpful staff"
Pros: "On-board staff were professional and kept everything running smoothly and with great communication from the pilot."
Cons: "Claiming baggage at LaGuardia was an hours-long process for everyone on the flight leading to raised tension and lots of tired folks on what was already a late (and delayed flight)."
Cons: "Rude crew"
Pros: "Immigration in Dallas was amazing, so quick and no fuss."
Cons: "If you are running late you might struggle to get from terminal to terminal"
Pros: "The un seat entertainment"
Pros: "We had to wait in the airplane upon arrival in La Guardia NY because wheelchair was not ready."
Pros: "All service once on board was lovely"
Cons: "Surprised by a snarky employee at gate check for my connecting flight home today. I fly with AA nearly every week for work. They grabbed my bag from me and insisted it be checked. I said I didn’t want to pay for checking and that it contained fragile items. It was a little over-stuffed for the scale. When I went to open it and remove some bulky items to put in my purse, they snatched my suitcase away and refused to let me touch my bag. I find this to be completely unacceptable. They had the gall to suggest I go to an airport store, buy a “suitable suitcase,” and take a later flight home. They made a scene and called a supervisor who kindly and promptly let me in my suitcase. The employee then spoke negatively about me loudly to nearby colleagues and refused to make eye contact. After the supervisor let me in my bag, I got on the plane with my suitcase. At one point, this employee made me feel like I was going to be kicked off of my flight; this was so unnecessary and extremely unprofessional. AA - your employees are better than this."
Pros: "Attentive and friendly crew."
Pros: "Great flight. Nice airplanes and friendly hostesses."
Pros: "On time take off"
Pros: "We were on time. Traveled safely. Uneventful."
Cons: "Comfort is in the past... seats are uncomfortable. No space. we are always crammed in like sardines. Seats were in poor condition and did not appear clean. Video equipment at my seat did not work. Did not seem to have enough crew. . . took forever to get the limited service - - crew seemed complacent - no enjoyment in their jobs - doing what they always do. Having enjoyed five years with Delta - I enjoyed my job and the people. No one seems to like their job now. Shame. Takes even more fun out of flying these days. It's a job - more people - more coffee - more sodas.... Don't LIKE it. . . give someone else the chance to fill that position. Flying Should be Fun. . . it's special!! every time."
Pros: "He crew. They were helpful and friendly"
Cons: "The delay and the plane was old"
Pros: "Everything was on time and great."
Cons: "Ever thing was fine."
Pros: "Large plane, and helpful crew."
Cons: "Not much."
Pros: "I have traveled first class with other US airline, and in comparison, American First Class in this trip was just ok. Is like they work right on the below line on Customer Service for First Class passengers."
Cons: "No entertainment, food selection very limited."
Pros: "Just being able get home."
Cons: "After madly rushing to get to the gate, we found out 5 minutes before scheduled boarding time that there would be a 15 minute delay in boarding. After that, we were told there would be another 30 minute delay. Once we were on board and the cabin doors were closed we were told there would be another 55 minute delay. Also, LGA is such a mess these days due to construction and would have been nice to get an email notification beforehand about it. We barely made our outgoing flight!"
Cons: "Everything was great."
Pros: "Nothing"
Cons: "Both flights, to and from around had to go search for my baggage and on the return flight I even had to go to a different terminal. The service is unacceptable. I will never fly with AA again."
Pros: "The crew was always very warming and assisting. Everything was a breeze."
Pros: "Crew"
Cons: "Charge for changing date"
Cons: "Older plane"
Pros: "Crew"
Cons: "To many delays"
Pros: "A short flight that was even shorter because we arrived early. Luggage arrived promptly at Baggage Claim, too. American has flights between Chicago and New York practically every hour, which is very convenient. They might as well have a shuttle. Gate staff and flight attendants friendly and helpful. Love the upgraded individual consoles for the entertainment."
Cons: "Nothing"
Pros: "Also quick and painless flight"
Cons: "Flight attendants where kind of rude."
Pros: "On time departure/early arrival"
Cons: "Boarding g process a bit chaotic"
Cons: "No gluten free snacks"
Cons: "Itthe ground staff (red coat agents) at MIA extremely unhelpful and arrogant. I am visually impaired, asked for assistance to check luggage, asked for assistance and was simply tol to go to end of the line at a counter that was at least fifty yards away. Upon my. O planning of the lack of service as simply to go talk to the manager."
Cons: "Baggage claim took extremely long time. It took a while before the baggage crew even became aware of situation."
Pros: "The gate crew in Roanoke were professional and helpful. The next day's flight was on time and uneventful."
Cons: "The flight attendant was unfriendly at boarding. He did not say or play any pre-flight safety announcements. We were told the flight might have to refuel in Richmond due to major weather delays in LGA. When we were landing they said they expected a refuel and a quick turnaround in Richmond. On the plane after landing, I learned via my phone's internet the flight was cancelled. They never announced it on the plane. At the final moment before we disembarked, the crew told us to be sure to take our belongings. When we landed, Flightaware showed delays of 45 minutes at LGA. AA never took responsibility for the problem though the gate crew mentioned they canceled the flight because the crew was going to be over their maximum hours. AA really couldn't plan to allow for up to an hour delay? I feel disrespected and even deceived. Although it was clear that flight attendant really needed to get off that plane. At the gate, we were told there were no available flights to NYC and were stranded overnight in Richmond. AA did offer a hotel pretending it was a courtesy since they claimed the problem was weather related and not theirs. We chose to stay with relatives and were told AA could only provide transportation from the airport which we did not need. We often have problems and cancellations on this route from when it was branded a US Air route to the present, but this was egregious."
Pros: "Volare con American"
Cons: "No snacks offered! No alcohol drinks offered!"
Pros: "It was great."
Cons: "Everything was good."

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