Daily cleaning, installation of cabin HEPA filters on flights from Chengdu to New York
There are no direct flights from Chengdu to New York. The quickest journey takes 19h 35m.
In the last 72 hours, the best return deals on flights connecting Chengdu to New York were found on Delta ($3,601) and China Southern ($5,541). Cathay Pacific proposed the cheapest one-way flight at $1,109.
Yes, you’ll need a passport to travel to New York from Chengdu.
If your flying dates are flexible, you should consider flying to New York on a Monday, as we generally find the cheapest rates on that day for this route. On the other hand, Sunday is the most expensive day to fly from Chengdu to New York. For your return ticket, we recommend flying on a Wednesday and avoiding Fridays for the best deals.
Chengdu and New York are both served by 1 main airport. You will leave Chengdu from Chengdu and will be arriving at New York John F Kennedy Intl.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Chengdu to New York.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to New York from Chengdu is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to New York with an airline and back to Chengdu with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to New York from Chengdu up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The crew was awesome. They went above and beyond."
Pros: "The crew took care of us during a strange virus affected flight."
Pros: "Speeding of departure after boarding"
Cons: "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
Pros: "Friendly staff and decent size."
Cons: "Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that."
Pros: "Service Quality"
Cons: "Seat does not recline"
Pros: "Typical ANA quality. Bumpy flight but handled very well."
Cons: "Nothing in particular."
Pros: "Crew is awesome and nice"
Cons: "The seat was extremely uncomfortable."
Pros: "The crew were helpful and nice. It was comfortable."
Cons: "The food was horrible. The movie selections were quite limited."
Cons: "Nothing. It was perfect. Comfortable, cute stewards"
Pros: "The service from the check in to the flight attendants were excellent. both flights were on time and the flights were very smooth."
Cons: "the plains were older and their chairs didn't recline too much, which gets a little uncomfortable during very long flights."
Pros: "Great service by the crew! Excellent food and flight was on time,"
Cons: "Film and movie offerings and music entertainment while on board should be improved with more selections."
Pros: "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."
Pros: "As my other flights with them, the crew is so friendly, the planes are nice and pretty good movie selection. Also nicely organized and they apologized profusely for the hour delay. I wish all of the American airline companies would learn from them! Great beverage service too, even when people are sleeping they quietly come around for us who are awake."
Cons: "The food for vegetarians is not very good. But they feed you a lot and you won't go hungry!"
Pros: "easy check in."
Cons: "can't choose my own seats."
Cons: "First, I did an online check-in and was able to secure a seat for the first leg of the flight, but was able to get any information on my second leg. So when I arrived at the Thai Airways counter to load in my bags I asked the Thai Airways representative about the missing information. His response was that he could not get into the ANA system and that I have to go to the ANA counter to ask for that information. Given that my layover in Narita was only about 45mins landing to going to the gate, I was not comfortable with not knowing if I would be on that flight or not. The Thai Airways representation at the boarding counter did help me a bit and got in touch with a guide in Narita to help me get my luggages and get to gate properly. I wanted to note that we did not arrive in Narita on time due to the high air traffic so the plane had to circle around for 15 mins. When we finally landed I had about 15 mins to get through the custom and ran to my gate. When I received my ticket I was shocked that I got a middle seat on a 13 hours flight! If I have known this earlier I would have paid for a better seat, but since I was not able to check-in online and didn't receive any info about this flight prior to boarding I was not allowed to change on this full flight. In addition, the plane ride was awful. The food was disgusting and the seat was very uncomfortable. The seat did not even recline back! I don't expect much from a short distance flight but for a 13 hour long flight, I at least expect the seat to be slightly better than sitting on a rock against a brick wall. All in all, this was a HORRIFIC EXPERIENCE I went through. The stress and the discomfort on the plane was an experience that no one should ever feel while traveling. It was an awful nightmare on an ANA flight. I would like a refund on this flight with no exceptions. Sincerely, Jessica Saesue"
Pros: "Great crews and good foot space!"
Cons: "Food was terrible! Getting worse every time !"
Pros: "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
Pros: "Staff are super kind."
Pros: "The plane wasn't that full so I had a lot of space."
Cons: "the seat itself is still uncomfortable to put in the extended position to relax. Plus the headrest doesn't move very well so it's hard to get a comfortable head position when trying to sleep. The crew took forever getting everyone on the plane I have no idea why it took so long considering they're worn so many people on the flight. The food wasn't very good except for the marble loaf."
Pros: "I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan."
Pros: "Flight left on time, service is good and also good entertainment options. Food is a bit so-so frankly but not bad."
Cons: "They take a long long time to let economy class deboard on arrival even after the doors are open. Biz get off first naturally but the staff are sometimes chatting to them for a rather long time."
Cons: "Width of the seat for me was bit tight when in a flat bed position."
Cons: "Width of the seat for me was bit tight when in a flat bed position."
Pros: "There were very entertaining channels availabe. Very few in English and non in my native language i.e. Urdu."
Cons: "The food. Though it's Halal but very poor quality you should have to improve it."
Pros: "Good service Soft landing Clean"
Cons: "Not really"
Pros: "I like the food, service, and punctuality."
Cons: "Nothing I do not like"
Pros: "Service and food"
Cons: "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."
Pros: "Great flight"
Pros: "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."
Pros: "Wish there was more movies in English"
Pros: "It was an awesome flight, very nice and great service,"
Cons: "They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate."
Pros: "Good service."
Cons: "Was put on "Standby", even though I was traveling with my teenage daughter, and I arrived more than 2 hours before departure! I ended up getting a seat, but this was unnecessary stressful (there were some seats left in business, so they knew I was going to get a seat eventually. They could have told me I was going to be able to go at check-in)."
Pros: "Everyone is super nice."
Cons: "The crew was very polite, the best that I have ever seen . I noticed this polite behavior in all Japanese service people in Japan too. Very gracious, It is in their culture. The only problem for me in such a long trip it was that the chairs couldn't move back for a more relaxed position, but overall it was very good ."
Pros: "Very attentive, professional crew."
Pros: "service and comfort in Premium economy"
Cons: "ANA's food quality went down so much. Its basically as bad as united meals. Very sad."
Cons: "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
Cons: "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
Cons: "Sitting on the back rows , when I was served my food the lady said there was no more options I had to take what was left, meaning if I wanted the pasta I would Not get it because unfortunately I got a sit at the back of the airplane, but I paid the same amount of money for the ticket as the person sitting 20 rows in front of me It is outrageous"
Pros: "The service crew are excellent and very polite. Definitely like the new window feature."
Pros: "Staff was nice and attentive"
Cons: "Uncomfortable seats. Don't recline. Could use more film choices."
Pros: "Unexpectedly upgraded to business class - fantastic way to start a business trip... Food was amazing, and the seats and legroom are of course paradise compared with economy class - thanks ANA!"
Pros: "nice sevice"
Pros: "The crew was courteous and helpful. The food was good. The seat and bed comfortable."
Cons: "There was really nothing to dislike. The video choices could be more imaginative."
Pros: "The padding seems inadequate especially for medium and long hauls. It hurts sitting in the seats after 2 hours into the fight."
Pros: "This can be relative but compared to USA airlines, most international airlines are so much better. ANA - the service is great - attractive, good looking flight attendant like the way it was back in the 70-80's., food was great and a wide selection of movies. For a 16 hour flight, ANA is the way to go."
Pros: "This was a great flight- there were lots of movies to choose from, and the meal was one of the best I've ever had on an airplane. Plus, there was ice cream. ANA is probably my favorite because they always give me ice cream. They also offer me drinks often, and when I asked for water they gave me a bottle instead of just a cup. Since passengers tend to get dehydrated while flying, it was nice to have water that I could sip whenever I wanted."
Cons: "There could be a little wider range of entertainment, but otherwise the flight was fantastic."
Pros: "I experienced the same type of service that I received on the flight from Bangkok to Seoul. I could not have expected more. I find the crew professional."
Cons: "I can't think of anything that could have made service better. They should keep up the good work."
Pros: "Amazing crew Thank you"
Cons: "When open rows are available they should be able to be used instead of making people cram together. I saw several elderly people turned away.. crew was very rude and I’m highly disappointed"
Pros: "Seoul to NYC JFK 1/24/20 trip. This female Korean member was rushing passengers. Which was totally unnecessary. It is necessary to give client some time to get situated. Airline serve all kinds of age group of client. I was watching the way she was serving food, again in a rushed manner? Does she like her job? This is unprofessional. The rest of the crew members were courteous except her. Bad representation of this company."
Cons: "Read above. The food is on the mediocre side. The beef was so hard to chew. The shrimp pasta had 3 pieces of small shrimp. I will not recommend this airline."
Pros: "Great crew, amazing food."
Pros: "Staff friendliness, leg room"
Cons: "No sleeping eyepatch"
Pros: "Cabin, seat, and aircraft comfortable but not at all luxurious."
Cons: "Service was really bad, the toilets were filthy; in this regard probably the worst business class experience in recent years."
Cons: "It should have been good but I requested wheelchair for my dad who is 78yrs old and he has SCIATICA and cant walk for long time, coming from the Philippines it was ok. But once we areive at incheon. They did not bother to give any wheelchair at all these crew doesnt not care. They dont have compassion. Im very disappointed to asiana"
Pros: "Same as above"
Cons: "Same as above"
Cons: "Flight was delayed by 10 hours less with less than 24 hours notice. Had to call Asiana to change flight to a 1 stop flight (original flight was nonstop). Flight to Seoul from New York was also delayed by 8 hours and I ended up having to spend ~$70 for hotel/taxi due to arriving in Seoul past midnight. Horrible experience both there and back and don't think I would ever take Asiana again."
Pros: "I love how they give importance to parents traveling with little kids."
Cons: "They ran out of food choices. I have been flying with Asiana for the longest time and this has happened thrice."
Pros: "the beautiful and polite crew"
Cons: "seats lack of cusion"
Pros: "The crew was exceptional"
Pros: "The crew was kind. The Meal was great. All good."
Pros: "Korean BBQ"
Cons: "No power outlets on a 14 hour flight! No wifi. Tinynild screens."
Cons: "Entertainment headphones did not have good sound quality; there was no option for English captions for most of the movies."
Pros: "The crew were efficient, nice and friendly. There was a sick passenger and I think they were able to help them out. Even though there was a slight delay in the take off but we managed to stay on time."
Cons: "The bathroom was slightly flooded, one bathroom the water wasn't running so I couldn't wash my hands. There are not enough amenities in the bathroom. The food could use a little improvement. Waiting for the baggage claim took too long."
Pros: "We liked the food and the friendly staff and the little things like a toothbrush and snacks."
Cons: "Why don't you board by zones? The long stressful line of all sections of the airplane is tiresome."
Pros: "Food was excellent at least some of the time. And pretty good the other times. It was also nice to get slippers/"
Pros: "Food is excellent with great choices and tasty snacks inbetween meals. Staff are short friendly and go above and beyond. Bathroom amenities are good and always clean."
Cons: "Entertainment options are limited. The movies and tv selection is small for long distance flights."
Pros: "Large body plane, A380 is exactly what's needed"
Cons: "Need more movie selections and USB outlets don't work given it's a newer plane. Was the same when I traveled to Seoul."
Pros: "Access to restrooms through out the plane should be encouraged to avoid traffic by users in one particular area"
Pros: "This airline and this model of aircraft (Airbus 380) makes a 14 hr transpacific flight almost enjoyable! We've flown this route numerous time and this was by far the most comfortable experience"
Pros: "The price: my round trip ticket from Tokyo Haneda to JFK was only 850USD The layover is only 2 hours which is bearable and enough time to find the boarding gate and a little shopping."
Cons: "Everything else. You can check-in online within 48 hrs before your flight, but there is no QR code produced on their app for paperless check-in. The food was terrible, and the seats were not made for long flights. I really felt the "economy" vibe. They only provide disposable slippers, but everything else you need to check the lavatories if there were toothbrushes or mouthwash packets left. Overall, I will still consider flying this airline for any emergency flight back to the US, but if there will be a compeittive airline, maybe i'd try another. Their business class seem enticing.. maybe comsoder it too."
Pros: "Both of my roung trip got delayed for about an hour. The service was very so so compared to Korean Air. I couldn't get tickets through Korean Air because of no ticket available but next time I will definitely look forward Korean Air only."
Cons: "Just about everything."
Pros: "The service and the food"
Pros: "Crew was very helpful"
Pros: "Great service, comfy spacious seats, decent meal service"
Cons: "Food was a bit bland"
Pros: "Great service"
Cons: "Dirty plane. Floor and tables not cleaned."
Pros: "The service and experience was excellent"
Cons: "I only wish the seats were more comfortable for such a long flight. I understand that the length of the flight cannot be changed… It is just difficult to set the entire time. I wish the premium seats cost less so that I could afford to lay down"
Cons: "The crew only came around with water every 3 hours or so. This is unacceptable on a long flight."
Pros: "Everyone was so personable. We had 4 adults , 2 boys and a baby girl so it was hard to get everyone situated but with the staff on the plane it was just simplicity. All of our needs were met , wether it was someone wanting an extra blanket or the baby needing food or even helping the 2 boys get situated before and after take off . They apparently love babies because they couldn't get enough of ours and were always wanting to play with her and make her smile (which goes along way) and that helped her not feel so groggy on the plane . They know it's a long flight so they get you comfortable even down to giving you slippers and great tasting food."
Cons: "The only thing I didn't like was the long flight but that's not the staffs fault, it was inevitable if your flying halfway across the world . the plane had 12 inch touch screen tv with music, movies, games , news , kids entertainment and even how to learn Korean so it it was very helpful in keeping you entertained throughout the plane ride ."
Pros: "The crew was lovely and very helpful. They were attentive and constantly providing beverages. The films were nice and a large selection. The food was delicious and it was overall a lovely flight which was nice since it was over 13 hours in length."
Cons: "It would have been nice for slightly more space but it is definitely not the most cramped economy class I have sat in. Additionally, it would have been nice to have different movies from my flight to Seoul but there is so much too choose from that this is not a real issue either."
Pros: "Everything was great except for delay."
Cons: "The delays."
Pros: "Crew was friendly"
Pros: "My travel with asiana is excellent. The crew are so professional and helpful..except for boarding need to be more organized.."
Pros: "For 14 hours, it was passable. Food surprisingly good (only chose Asian selections; Western food looked dismal). More movie options would be nice."
Pros: "l like the flight schedule and shutter bus to airport. staff was friendly and polite."
Pros: "Good food and entertainment. Crew was attentive and kind. Checkin was a breeze. Icheon airport is modern, comfortable and traveler focused."
Cons: "Economy class seats were hard to sleep in."
Pros: "On my long-haul flight from Seoul to JFK - the middle seat in my row was empty, the seats were much more spacious than Cathay Pacific, and I appreciated how there wasn't a 10 minute promotional video before watching every movie/TV show as with other airlines. I am very satisfied with this airline overall!"
Pros: "THE staff were really nice and kind."
Cons: "Not enough snack small amount of wine usually you get 1 small bottle. NOT enough movies choice. No control on the air over your head."
Pros: "I like how they gave us an empty seat in the middle."
Cons: "The food wasn't that great. It was better on the way in. Boarding took forever. It didnt seem like they came around with beverages."
Pros: "seats are comfortable for being economy"
Cons: "food was not great as used to be and for a long flight not to have extra snacks options its a bit hard."
Pros: "From Seoul, the staff were all quick and prompt."
Cons: "JFK Front desk clerk( she seemed to be an indian or Latin Indian) were so rude and she looked to have no idea for her job. Sorry to grade for " Boarding, Mediocore" Nevertheless, the girl made us too confused. our departure to HK thru Seoul, she gave us boarding pass only to Seoul and my husband uses a cane due to leg pain. ( he can not bend his leg properly). I asked her to give a front seat. She simply ignored my request. At least, she should better say yes or no! However, other staffs helped us!"
Pros: "Crew was attentive and the food for economy was good."
Cons: "13 hour from Seoul to NYC and the crew never once went into and took care of any of the four bathrooms in the lower cabin in economy class. On the flight two weeks before from JFK - they did a great job on the bathrooms.On both flights there was no need for the constant interruptions telling us to put the seat belts on. Just turn on the light no need to make an announcements in two languages."
Pros: "New aircraft with personal TVs; good food; efficient and professional service by the cabin crew"
Pros: "Better entertainment options."
Cons: "Loud children all over, my dietary choices for all three meals were messed up ever though I spoke to three different levels of Asiana employees to verify (due to the mistake on the flight to Korea). When I tried to explain to the flight attendant my dietary needs they couldn't be bothered and got an attitude when I asked for the meal that was being served. The flight crew was unfriendly. The bathrooms were crowded and chaotic after meals with no attempt on the flight crew to organize or redistribute the crowds (unsafe situation could occur). I waited 15 minutes at one point because there was simply no order. Some flight attendants were better than others but overall, they played favorites with certain groups."
Pros: "No complaint, everything was good."
Pros: "They had a show of different traditional Korean costumes. The girls then allowed the passengers to take pictures with them. A fun time."
Cons: "It was a long long flight. I wish they used those black holes for travel."
Pros: "Non-disruptive 15-hour red-eye flight from Hong Kong to New York was appreciated. Smooth and comfortable flight, no complaints here."
Cons: "In-Flight Wi-Fi was not available once reaching the continental United States."
Pros: "Seats were very comfortabe"
Cons: "Food was not great. It took over an hour for the bags to come through at JFK."
Pros: "Crew and ground Staff were very helpful and friendly"
Cons: "Extremely poor entertainment system - mostly old movies. No Bollywood movies"
Pros: "All no!"
Cons: "Seats are too close!"
Pros: "Crew were super nice and friendly. Great selection of movies. Seemed to more washrooms than most planes; no long lines."
Cons: "Interior was dated; seat didn’t recline properly. Boarding was a bit hit and miss; no zones or row priorities, just one big line. Wine with dinner wasn’t the best."
Cons: "Same as before. Dirty and smelly. Food was ok."
Pros: "Friendly, super efficient crew, great, comfy seats and a smooth landing made for a fantastic trip."
Cons: "Could have been longer so I could get more sleep!"
Pros: "Friendly, cheerful crew. Clean plane & good entertainment. Food was hot & decent."
Cons: "More food, drinks & snacks. Especially on such long flights."
Pros: "Friendly and efficient staff."
Pros: "As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep."
Cons: "Very good"
Pros: "The staff and there were great movies on the flight."
Cons: "That you had to special order vegetarian options or they wouldn’t have any sometimes, and I couldn’t online check in so I couldn’t make the special order."
Pros: "Every aspect was smooth and efficient."
Pros: "Better crew today vs.my jfk to hkg flight"
Cons: "Flight delay"
Pros: "Friendly staff"
Pros: "Food great, smooth flight. Helpful stewardess. Fairly comfy seats"
Pros: "Great airline, punctual, attentive"
Cons: "Delayed flight after waiting for hours in Hongkong. The male flight attendant was inefficient. Did not check on passenger’s concern even after it was brought to his attention. Simple request for water took forever to arrive. Did not like meal so requested a cup of noodle instead but the noodle never arrived. It is stated in their menu that snacks like cup of noodle is available through out the flight but only when you stand up and get it from them. Very poor service. I will never fly Cathay Pacific again. That will be the first and the last."
Pros: "caring flight attendant went extra mile to move people into better seats if they were available."
Cons: "people in lowest economy seats (back of plane) did not get an amenity bag (ear plugs, toothbrush, eye mask)."
Pros: "Super friendly inflight staff, especially on my flight to canada"
Cons: "I was NOT able to choose our seats, so we couldn't sit together and were in the last two rows, in middle seats! It also took us 15 minutes to jog to the opposite end of the airport to just make our connecting flight. I would not fly with Cathay again!"
Cons: "When the crew in the terminal begins moving the economy class passengers in the aircraft its all a mess. Passengers with seats in the front and the middle are blocking the hallway of the aircraft which force the passengers with seats at the end waiting with a long line.The Cathay flight from NY to HKG handle in a much better manner. They let the passengers with seats at the end go in the aircraft first so that these passengers will never blocking the hallway or making any long line.Hope the flight to New York can improve in this aspect."
Pros: "Everyone on Cathay pacific is very nice and the food was relatively good. They did everything possible to make this a better flight."
Pros: "Excellent crew and nothing to complain apart from the economy seats being a bit stiff."
Cons: "Got stomach ache after eating the food."
Cons: "The crew manager shouted to me and my 1 year old boy during the flight as my son cried. They did not offer any help, my family got insulted and cried. The worst flying experience in my life, will never take that again."
Pros: "Crew were nice."
Cons: "Very bumpy ride, and about a third of the entertainment touch screens did not work, including my sister's. Crew were helpful though throughout and gave us and others a $50 voucher for our trouble."
Pros: "Crew was great, entertainment was diverse, blankets were comfortable, and food was good. I think I'll make Cathay Pacific my airline for East Asia US travel."
Cons: "The number of ads before in flight entertainment could start (i.e. movie), but that's a trade off I'm guessing, so not a big concern."
Pros: "The food quality was great, and they had cup noodles available upon request throughout the whole flight, which was a nice touch. The staff was lovely and very helpful, there were endless entertainment options, and the seats were roomy."
Pros: "The seats were very comfortable. Made it easy to sleep even in a middle seat."
Cons: "We had to wait outside the boarding area until right before boarding. Also they did not allow me to reserve a seat when booking."
Pros: "friendliness of crew and ease of boarding"
Cons: "food was ok"
Cons: "I am not a frequent flier on Cathay. I would say I would think twice before buying my next ticket. Their call centers and counter staff leave a huge amount to be desired. I called their help desk when I couldn't access my reservation. My problem is their systems push your first and middle names together as a first name in their systems so I couldn't access my reservation. I really, really struggled understanding the person on their help desk. Then 48 hours before my flight I tried to book my seats and get my boarding pass. There were no seats for a party of 3 traveling together and only middle seats for the 3 of us. I waited for 20 minutes calling their support center. Of course their team could not help. All seats were booked. Luckily she offered to book my seats for the return and we managed to get the last 3 together in the back of the plane. If you book through Kayak recommend immediately calling to book seat numbers. I have ran out of room but returning from Vancouver their systems didn't read American passports and everyone tried to get tickets issued the staff at the desk laughed when told and said they knew it was a problem....but it did keep the many skiers busy in the self service line:) Also the desk opens 2hours and 59 minutes before departure so don't arrive early"
Cons: "Where to begin....The flight was delayed an hr leaving Hong Kong. Then we were rerouted without notice to Newark International. Upon landing and changing our plans, we were told we were actually proceeding to our original destination in JFK. However, we have to wait for a new crew and we're stuck on the tarmac, on the plane for additional couple hrs. The experience was very aggravating, especially after such a long flight. Additionally, I find Cathays lack of transperancy with their customers very unprofessional. Sad as this is my preferred airline to flight but will take this into account for future bookings."
Pros: "Very good service and comfortable plane"
Pros: "Crew was very nice."
Cons: "Missed connecting flight from Hong Kong to JFK. I was given another flight but had to wait seven hours. Meal vouchers did not cover enough for how long I waited. New flight was not direct like the original one so there was a layover in Vancouver. I was supposed to get back to New York on February 2nd at night, but arrived around 6:00am on the 3rd. This was a major inconvenience since I had school 3 hours after I arrived and then work. I would suggest to not have arriving flights and connecting departing flights less than hour and thirty minutes to two hours apart. Only for delay issues."
Cons: "I personally don't like how you can't choose seats until check in. Although the food menu states that noodles and snacks were available upon request, we were turned down several times when we requested. Food served, especially main entree, were barely edible. It was probably the worst airline food I've ever had, and I travel very frequently. When we arrived back at JFK from our trip, it took over 2 hours for our luggage to arrive at baggage claim."
Pros: "Had a very present experience. Crew was lovely and helpful. Liked that we had menus for meals and snack readily available. Felt like the food was better than the average plane fair and wine with the meal of you want it. Plenty of movies on the media screen. There was often a line for the toilets. We must have been a well hydrated flight. Attendants were good with maintaining the tissue paper etc when notified that it had run out Overall a very pleasant experience."
Pros: "I would like most of the employees of Cathay Pacific works in your company, they are very nice and also very kind to treat customers and kindly help us to solve problems during our traveling. I really appreciated. and I can say nothing but many thanks to all of Cathay Pacific employees. Ying Tao, SUN"
Pros: "-Staff were incredibly attentive and gracious at every step. Could not ask for more from them. The flight attendants were also really conscientious but also discrete about making sure that things were comfortable to passengers, for example making sure that windows were closed most of the time and lights were down so that people could sleep in between meals, and moving someone that was sick to a more comfortable and private seat, both for the sake of the sick individual and for the comfort of the people that had initially been sitting around them. -The complementary movie options were great and really helped pass the time on the 24+hr flight from NYC to Western Australia. -1 free large checked bag, which was very nice. -I think the complementary food and snacks were really yummy and generous, for airline food. I very much enjoyed the meals and snacks. Also, the complementary wine was a nice treat and tasted surprisingly good. -The complementary pillows and blankets were nice, warm, and soft. -The flights were on time, much better than American airlines that I've flown on. -The bathrooms were cleaned regularly throughout the flight and were much cleaner and nicer smelling than other airlines that I've been on."
Cons: "The only thing thing that could really be improved upon (which is not as much the airline's fault as the plane manufacturer's fault) is that the economy seats and cabin layout could be more comfortable for long flights. I understand how hard it must be to design a plane that fits that many people and that's comfortable for 24+hrs of flying, but a few improvements could relatively easily be made I think, which would improve the experience dramatically: -If the seats were softer (and perhaps more ergonomically designed with an average person's shape in mind) it would make a world of difference, I think. -Being able to put the arm up on the wall side of the window seat would make it much more comfortable. -Padding on the arms would also help. -Of course more leg space and wider seats would make a world of difference, but I know that is tough to do since space is limited."
Pros: "Everything went us per schedule. The staff nice and polite."
Cons: "The seating is too cramped ."
Pros: "amazing they offer a meal!"
Cons: "as it was a red eye flight it would've been great if there were more seats open so one could sleep. the leg room is pretty small even for a not-tall person (5'4")"
Cons: "No seat assignment until at the airport, so my wife and I had to sit at separate rows, far away from each other for 15 hours. I will never buy from kayak again"
Pros: "Crew is always very attentive and helpful."
Cons: "Need to have more movie and tv show choices. The food could also be a bit better."
Pros: "After being unexpectedly upgraded to premium economy at the gate, I was very pleasantly surprised to find that the seats were even more comfortable than I would have expected for this section. The reclining pitch was excellent - even for the people sitting behind. There is a hassock-like panel to elevate one's legs about 45 degrees. Almonds instead of peanuts, a menu option with a main of a nice piece of steak (that could be cut with an airline knife!), amenity kit... Very happy passenger."
Pros: "The quick response of flight attendants and the comfort of the economy seats."
Cons: "48 hr preboarding online checkin is nonexistent. Error messages via link."
Pros: "Excellent service. Very clean, mostly."
Cons: "Tight seats. Not the worst, but still tight. Bathrooms could get messy and unstocked."
"The comfort was excellent"
"Delta does a great job in general. However, the “Comfort+“ seats weren’t worth the money. I sat in both seats, and I compared the width of the seats and the distance from the seat edge to the back of the seat in front of it. There was a difference of about 2” in the seat width and 1” in the leg room. Very disappointing."
"Some passengers weren’t wearing masks or were wearing them below their noses, and I think there could have been general announcements reminding them about that."
"Same comment as before. Should not be part of skyteam. Alitlia is way below standard for that group of stellar airlines. Staff is unfriendly, delivers poor service and do not make you feel welcome on board. Food is good. Only water not other drinks available. No garbage college during flight or before landing. Entertaining is so so and the bathrooms are dirty."
"The staff was extremely nice and professional.They did excellent job!"
"As always, Delta never fails to deliver! Let’s keep climbing!"
"This was the Delta Shuttle flight (operated by Republic Airways (therefore not a mainline flight)). The crew was exceptional in expediting boarding, accommodating customers, and politely dealing with “difficult” passengers (don’t be that passenger - it’s a 40 minute flight). Great flight overall."
"I like that I got to my destination safely."
"Everyone is doing their best, but travel sucks! Mask wearing is necessary but odious. The worst thing is the toilets on 767s are so cramped that you cannot see where the trash is without crouching down or being a pigmy, so people leave their towels by the sink!"
"The entertainment unit not work. It kept freezing up, the map kept moving around to other parts of the globe, so,e functions didn't operate at all. Finally less than halfway through the flight the unit froze up all together and was completely unusable. Also, the seat wasn't able to recline as the button on the seat was completely missing!"
"The flight was on time. Delta was very communicative as far as checking in, luggage, boarding ect. I was traveling with an infant, it would’ve been nice if they helped us out with an aisle seat."
Pros: "Crew was attentive , quiet flight"
Cons: "More food choices"
Cons: "The flight could have been on time"
Pros: "The boarding was quick and the plane departed early."
Cons: "I had an exit row seat (21G). The seat felt like a church pew and the right armrest was lower than normal since it was mounted on the exit door. This was by far the most uncomfortable flight I've had. My back started to hurt even before the plane took off."
Cons: "It was the last row, could not sleep on it"
Pros: "Professional crew, no fanfare, standard was excellence."
Cons: "Faster flight time in air..."
Pros: "Crew was super friendly and cool!"
Cons: "Movies were outdated flying to Amsterdam, coming back was great"
Cons: "Reservation said hot food, no food was offered except for crackers and nuts, flight had no real options for drink except if you are a coffee drinker or coke drinker"
Pros: "Crew was nasty. They acted like prison guards not like they supposed to act to customers."
Cons: "The cookies and snacks are terrible. A single sandwich would have been better and not cost that much more t For the airline"
Cons: "Delightful experience except at SFO checkin."
Pros: "COVID safety measures"
Cons: "There was no in-flight entertainment via Gogo app / Delta Studio."
Pros: "Crew from Washington to Cancún were extremely rude"
Pros: "Being on time"
Cons: "Nothing you guys did great thankyou so much."
Cons: "I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly."
Pros: "Crew was extremely friendly, service was great, and dinner was awesome"
Pros: "Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease."
Cons: "The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case."
Pros: "Got here early!"
Pros: "We were in coach and the crew made us feel like it was business class!"
Pros: "I love the Food was really good thanks guys!"
Cons: "Have the Free WiFi option will amazing"
Cons: "I almost missed the flight because I didnt hear the announcement for boarding and I was sitting near another gate to charge my phone. Fortunately I heard the final call!!"
Cons: "Boarding was very slow and exiting the plane was also slower than normal. An overhead bin was locked and that delayed passengers"
Pros: "Great experience!"
Pros: "Crew was gr8, seats comfy and space between seats was great, great space for legs"
Cons: "The quality of the forks and knife, I had meat for dinner and the fork broke two times. Coffee needs to be a little more stronger. Keep it up!"
Pros: "The pilot and the stewardess were very polite."
Cons: "Standing on line,it was slow cause only 1 person was help people check in. It would been better if everyone could check in with the kiosk machines. After half an hour than another person came to help. TSA move more fast cause so many people were working."
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "I liked the fact that were were able to watch movies complementary, staff was very kind and looked good and for the most part the air craft was spacious than United Airlines"
Cons: "I disliked the fact that their weren’t any charging station, I wasn’t able to to charge my telephone device previously but I thought I would be okay sonce air crafts that I have boarded have out lets to charge devices, was an inconviencesince I wasn’t anle to contact family. Also there was complementary movies to watch but there werent any head phones that were given, united aire lines provided us with head phones for entertainment."
Pros: "Delta seats are comfortable and media ststem is good."
Cons: "Flight was late and the staff wasn't kind Neither at JFK gate neither on both flights. Looks like they are doing you a favor to listen to you when you ask them something."
Pros: "Stewardesses were sympathetic but could do nothing."
Cons: "A few flurries out of Philadelphia and flight is delayed 2.5 hrs, we therefore miss our connection and all they wanted us to do was spend 2 days in airport until next flight. Finally reached a compassionate soul at customer service who got creative and routed us to BCN via ATL, Miami and Madrid."
Pros: "I got home safe"
Cons: "Plane delayed by over 3 hours and they told me to wait at the airport for 6 hours instead of arriving at the normal international flight arrival times. My day was completely wasted. They offered a replacement plane was old with tiny broken screens, broken seats. It smelled horrible as we were boarding from the tarmac. I'll never eat airplane food again."
Pros: "Food selection and quality were fine. I also enjoyed the entertainment options. Seat area was comfortable and spacious."
Cons: "The flight attendants were uniformly rude and nasty to passengers from start to finish. As I boarded, I asked for a piece of art to be stored in the wardrobe compartment. This was treated as an inconvenience. During and after boarding, flight attendants addressed passengers rudely when encouraging them to take their seats in a timely fashion. Later, when my seat mate politely asked a FA to repeat the food options, she asked, "Excuse me?" several times and seemed very irritated to have to repeat the choices for him. Also, near the end of the flight, a pillow was on the ground and a FA asked those seated in my row to pick it up. We responded that it wasn't ours and she said something to the effect of, "Oh yeah? So how did it get there?" (Maybe because someone else dropped it and we didn't notice?) The FAs seemed irritated to serve passengers at all. Each time they passed through for beverage or meal service, I felt like I was imposing on them. I have never witnessed anything quite like it. Makes me wonder why they were all so upset and and felt it appropriate to speak and act disrespectfully toward customers. (Delta, do you have any insights?) I hope they all got a good night's rest after that haul."
Cons: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "Boarding in St Thomas is always a mess, no matter what airline you fly. I usually fly Delta because the planes are clean and the people are nice. Well this time the staff went well above and beyond. My friend and I were sitting in the front row of seats in the lounge at the airport, facing the Delta gates. There was a mob of people milling about between us and the gate, so we could not see very well, but we thought we had a clear view of the door. Also it was very loud in the terminal. The flight had a delay, so we were relaxing and chatting, when I got a text from my mom asking if I was on the plane. So I went to the counter to inquire if they had started boarding our flight. The lady looked at me with surprise and said, "We have been paging you!!". Well we were both surprised! We had not heard anything over the general din in the airport. It turns out they had completed boarding and already rolled the stairs away from the plane! The ground staff talked to the captain and then they rolled up a set of stairs, opened the door to the plane, and let us on! The flight attendants said that they had never seen that happen before. I want to extend a heartfelt thank you to the crew at Delta for going the extra mile to make sure we made it on our flight."
Cons: "There is nothing I didn't like about this flight!!"
Pros: "Delta service and conford are great."
Cons: "Pay for wifi"
Cons: "I understand delays happen, but Delta delayed the flight significantly and only informed customers around the time they had arrived at the airport - especially for an early morning flight, where you are counting on being able to sleep on the plane ASAP, that is absolute hell. If they had messaged even 30 mins earlier, we could have rescheduled our cab and slept at the hotel given we were on 2 hours sleep. We received the text 3 minutes before we arrived at the airport and tried to sleep on benches as the front desk kept delaying the boarding time by 20 minutes 4 times, each time exactly at the previously extended ETD, which is far more frustrating than if they had just extended it once by 80 minutes so we could legitimately relax."
Cons: "Free wifi"
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Cons: "Very nice crew and great food"
Pros: "Very nice airplane and pleasant crew"
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Cons: "Still don’t have my luggage yet"
Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"
Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."
Cons: "Information on arrival time was not correct"
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Cons: "Everything was good"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Cons: "Travelled business class and was ace experience"
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Cons: "lost baggage"
Pros: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Cons: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Pros: "Efficient boarding system, clearly signposted. Professional staff"
Cons: "old screens and entertainment system leg room to small"
Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Cons: "Flight departed 35 minutes late"
Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."
Cons: "The movie selection did not seem extremely varied."
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Pros: "Excellent very good"
Cons: "Everting so good ex"
Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pros: "Very friendly crew"
Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Cons: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Pros: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Cons: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Pros: "good service"
Pros: "newer plane, good staff"
Cons: "need better and more food options, more often"
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "great choice of entertainment content, friendly crew"
Pros: "They were awesome."
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Airlines flying from Chengdu to New York have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Chengdu to New York
Masks required on board, masks provided on flights from Chengdu to New York
Social distancing seating
Middle seats unavailable to book on flights from Chengdu to New York
Testing for antibodies, testing for symptoms for flights from Chengdu to New York
Waiving of change fees. Search flexible flights from Chengdu to New York