The punctually because I flied in a different schedule for a mistake on your papers
Avianca me vendió mi tiquete de regreso de Barcelona a Bogota . Me pusieron en una situación económica y emocional desalentadoras , lo que significa tener que pagar de más mi tarifa del vuelo de regreso y los gastos de mantenerme en la ciudad de origen . Todo por la mala ejecución de mi vuelo de regreso de un funcionario de Avianca
Avianca doesn’t even offer water or coffee, I don’t understand why because Avianca is not a low cost airline, but they’re behaving like a cheap low cost. Other than that, everything was fine.
After Covid, on board service is non existing. Due to cost restrictions, the entertainment service which years back was second to none, is not available.
It was just weird, the plane it was making weird noises and few minutes before landing it’s was moving a lot after all when we land it’s was smallish like gas or something burned.
Pros: "comfortable seat, plenty of leg room"
Cons: "Food was horrible but that’s ok . Shouldn’t be looking forward to plane meals anyway"
Cons: "Food served on plane"
Pros: "I will never fly this airline again."
Cons: "We got our flight bumped back 5 hours simply because they decided to use a different plane. The food vouchers were VERY limited, only for a burger (and I'm vegetarian). The 100.000 COP flight voucher only valid at travel agency, not online. This airline's a joke"
Cons: "Estos boletos me los cargaron a la cuenta y la app de KAYAK daba error. yo compre en otra app y no es mi culpa que no sirviera al 100% kayak, necesito me devuelvan mi dinero. Mal recomedare a KAYAK como estafa y que es una mala opcion para la compra de boletos y los demas servicios que ofrecen."
Pros: "Friendly crew."
Cons: "Left on time"
Pros: "The seat was very comfortable"
Cons: "Avianca food in national flights is non existing. Not even for purchase. Other than that flight was pretty good indeed."
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Pros: "Buena atención del personal y cabina confortable"
Cons: "Precios más accesibles"
Cons: "Plane departed late. And leaving out of Barranquillla we were boarded to stay at the plane for over 50 mins. By the tune we were going onboard, crew knew we had to wait in the plane."
Pros: "the flight was rather short once we actually got in the air."
Cons: "There was a half an hour delay from initial departure time. No explanation was given to the passengers."
Pros: "Everything ran as expected, easy boarding, quick flight, ok drink service."
Cons: "Not sure why they sat someone else in our row if the plane was nearly empty. Unnecessarily uncomfortable."
Pros: "Nothing. The staff was rude. Avianca was understaffed for holidsys"
Cons: "Poor entertainment. Lousy service. I spoke with manager Eva Maria, and she could care less. I have booked at least 12 flights on Avianca in the last two years. Service was shameful"
Pros: "On of the few flights to go La Paz Bolivia the price was a little resolve."
Cons: "The delays and lack of communication from Avianca and the Custumer fligimg. They where snubs and cut not answering"
Cons: "The airline didn’t inform me about the change they did on its schedule"
Pros: "On time."
Cons: "Plane is a little worn out"
Pros: "Great plane. Good entertainment. Punctuality was remarkable."
Cons: "Boarding process and check in at Bq is mediocre at best. Yes, airport presents major challenges due to the reconstruction, but major challenge requires extra organization and planning."
Pros: "I booked the flight for my girlfriend. Although she had a reservation code, the flight was cancelled because she didn't respond to a message. She doesn't check her email regularly. When she opened her email this morning, she discovered that her reservation was cancelled. After getting the reservation code, we didn't think that additional confirmation would be needed from either of us. To rebook the flight would have been substantially more expensive."
Pros: "Spacious seat"
Cons: "Airport is being remodeled and was disorganized. You could barely hear the loud speaker announcements regarding flights. No monitors available with flight info."
Cons: "It was almost half an hour late to departure"
Pros: "I enjoy my trip very much!"
Cons: "I saed i did enyoy my trip!"
Pros: "Punctuality is remarkable. personnel service on board is great"
Cons: "plane is dated on board food is non existing. Only minor beverages. Entertainment system was good 20 years ago. Today it is not luggage took WAY TOO MUCH time to be delivered. Don't know if this is an airline or airport problem"
Pros: "Flights on time and the service was good - not effects from threatened pilots strike. Avianca has Airbus 320s (I think). They are new and seem to be well maintained, but they somehow put in the Asian sized seats. You can extend the headrest upwards, but if you are long in the torso it can be across your shoulders and be quite unpleasant."
Cons: "The reservation failed to make it obvious that the connecting flights between Barranquilla and Bucaramanga were in two terminals. Yellow Cab driven by Mario Andretti's Columbino stand in got me from one terminal to the other in the nick of time for cop15,000. Then, I waited for a while. Take carry on only if making the quick Barranquilla to Bucaramanga connection, and remember you have to change terminals."
Pros: "The service during the flight"
Cons: "The servicie before the flight"
Pros: "The flight was delayed two hours"
Cons: "No Meal compensation"
Pros: "I liked the trip time that was exactly on time and the excellent attention of the crew. I felt me so very happy."
Pros: "love avianca equipment, crew, entertainment... I wish US airlines had same standard."
Pros: "The service"
Cons: "It was 30 minutes late"
Cons: "They broke my baggage, and bring me it damage"
Pros: "The crew was very polite and attentive. Enough overhead space. Online check-in is very quick, easy, and a huge time saver."
Cons: "Accurate updates when delays occur while on the plane are needed."
Pros: "The movie"
Cons: "How they play yoyo with the fare....i paid about $1100.00 for a round trip flight from miami to barranquilla, and a couple of days later it dropped to half the price. On my way back from barranquilla to miami, i was excatly 4 minutes late, they refused to let me on the flight, which was not even boarding yet (1 hour away from flight time). They forced me to buy a one-way flight back, with connecting flight, for $550. I don't know if this even going to make any difference, or even be read, for that matter, but i thought i would relay that to other customers who are thinking about flying with avianca."
Cons: "I have no complaints about the actual flight. My problem is that I flew from Miami to Barranquilla Colombia. I checked one bag which had a lock on it. Nobody told me to remove it. When the bag arrived in Barranquilla it was wrapped in a plastic bag. Upon opening it the bag was open and my belongings tossed around. The lock was gone, one zipper was missing and the other zipper was damaged. Couldn't close the bag. Made a complaint in Barranquilla at the Avianca desk. They gave me another bag. Made another complaint over the internet at Avianca.com. Let see if they reimburse me."
Cons: "In Barranquilla I was questioned as to why I was requesting a wheelchair and were asking for the condition tht required the wheelchir, as if they had the medical knowledge to be able to make that decision... it was notably embarrassing to discuss my medical condition at the check in counter in front of dozens of people as well as being challenged by the check in crew as to if i needed a chair or not....finally a supervisor appeared and authorized the chair..."
Cons: "Bad service, worst customer service, we asked for vegetarian meals and never served even though they were confirmed."
Cons: "I ask for vegetarian meals, and they confirm my petition. But we never receive the vegetarian food."
Pros: "Good selection of movies, free exit row seats and extremely cheap fare"
Cons: "Unorganized boarding with extra security measures before entering the plane (opening carry on and patting you down), we were about 30minutes late, crew couldn't control passengers with kids (kids were running around the plane), horrible food and stiff seats (barely any cushion)."
Pros: "All was really easy and good! Me and my Family really enjoyed the flight."
Crew were super amazing this flight. Smooth take off and landing.
It didn’t happen. The flight left early. We would have made our connection had they left on time. Our arriving flight had a 2.5 hour delay. We would have made it on our connection had they not left early. Now our luggage is in limbo.
Pros: "The crew was amazing"
Pros: "Crew was quick to help."
Cons: "long flight -- 2nd cup of coffee"
Pros: "Crew was great"
Cons: "We had to go back to the gate to correct an interior light problem."
Pros: "The tv is good addition Comfortable chairs"
Cons: "Menu could have been improved"
Pros: "Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight."
Cons: "Nothing really. Flight was quick."
Pros: "Crew was nice the flight was smooth and comfortable seats."
Pros: "Once boarding was over, flight and crew were great."
Cons: "Flight was delayed by 2 1/2 hours. Better accommodations and notice would have been appreciated."
Pros: "Predictably late."
Cons: "Be on time."
Cons: "Plane was hot and sticky. The air from the vent was not cool."
Pros: "Comfortable seats"
Cons: "In flight movies would be nice . Tight seats for 6.3 huy"
Pros: "Food and drinks were great"
Cons: "Would have liked being able to select a window seat."
Pros: "Great service"
Cons: "Stuck at landing. For over 20+ minutes"
Cons: "CheezIts were too salty. We had to sit on NO tarmac for over 10 minutes because a plane was stuck at our gate...several other gates empty - what's up?"
Pros: "The crew was attentive."
Cons: "Games on the tv were okay. Tetris would be a nice addition."
Pros: "Flight was early into New Orleans"
Cons: "Flight had a lot of turbulence"
Pros: "The short duration of the flight and punctual arrival. Better seating with more leg space in Airbus than in the horrible Boeing 467- 400."
Cons: "No headsets distributed so I couldn't listen to film program. Crew rather impersonal. I'm dreaming of an airline that uses functioni g loudspeakers during boarding. Nobody understands acoustically which zone is being boarded ( not only a Delta issue)."
Pros: "Great crew"
Cons: "Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed."
Pros: "Very smooth process."
Pros: "Love the 757 entertainment system"
Cons: "snack mix is not great delayed takeoff"
Pros: "The crew! You have great people working for you on these routes."
Cons: "This was an easy flight. Nothing bad."
Pros: "Being able to watch videos."
Cons: "Flew with 5 family members. None of us were seated together. And we have 3 young teen girls. Flight overbooked."
Pros: "Good service and on time."
Pros: "Nice plane. Efficient crew"
Cons: "Not their fault but they were delayed 4 hours. At least they texted updates fairly frequently but I can’t give a 5-Star review because of the huge delay"
Pros: "My seat was randomly the exit row, so more leg room and pilots made great time"
Cons: "Left 20 minutes late because of travel agents"
Pros: "Everyone was very friendly and concerned about us making our connections"
Cons: "The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue"
Pros: "Great staff, plenty of room, efficient snack and drink delivery, effluent boarding"
Pros: "Easy transition through customs."
Pros: "We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks."
Pros: "Crew was kind and helpful. Snacks were great!"
Pros: "Great flight . Even got here early"
Pros: "The outbound crew was terrific. The flight itself was fine. We even arrived early."
Cons: "Upon deplaning in Cancun, ALL passengers are put on a bus and driven far away from the terminals to an arrivals area. Those of us with connecting flights are royally f*cked at that point, especially if your connection is short, as mine was. The so-called shuttle to the departure terminals, which are entire kilometers away, was to arrive in like half an hour. HALF AN HOUR. Who has this time to spare?? The alternative to the shuttle is paying a taxi that charges a hefty fare--and God help you if you don't have cash. The departures terminal was swamped and only thru begging assistance and line cuts did I make my connection...and then only by the skin of my teeth. It was a complete nightmare."
Pros: "Really helpful staff, clean plane, attentive and easy boardiing"
Cons: "The check in was a bit confusing at the airport."
Cons: "Paid first class. Got served after people in coach."
Pros: "New aircraft A320"
Cons: "1 hour flight delay"
Cons: "Flight was delayed nearly 2 hours without any compensation to the passengers. I frequently fly jet blue and whenever they are that delayed not weather related the staff frequently gives the passengers a complimentary cocktail. Also your boarding process makes little sepnse to me why board from the front of the plane more sensible to board back to front"
Pros: "The gate person was very accommodating"
Cons: "It was over 2hrs late due to mechanical problems. Seems to be the norm."
Pros: "It wasn’t bad or good."
Cons: "Long delay due to maintenance of oxygen masks issue. Why hadn't this been taken care of with preventive maintenance?"
Pros: "The staff are fun and friendly. One of the hostesses stepped into the vacant seat where I was sitting and stepped back further when people where pushing by. We were almost cheek to cheek. The closest I've come to a cute bum in years."
Cons: "The gratis food offering isn't healthy - those bread pretzels, versus the almond & tomato juice I had on the next flight, with ...can't remember the name."
Cons: "My wife was told she could not board our flight from Boston to Paris because her passport was expired, even though it was not expired. We were told that in Europe passports cannot expire within 3 months of your departure. However, Delta never let us know about this rule until we literally were boarding the plane. How they could not make us aware of this until we were boarding the airplane is unbelievable and unacceptable. This has ruined our vacation which has been in planning for the last six months."
Cons: "Seating was tight"
Pros: "They ran out of food on the plane"
Pros: "Personnel and crew handled the problem in a professional manner doing everything in their power to make the best of a bad situation. Another plane was provided within a reasonable time frame."
Cons: "Four hour delay. Boarded and then being told after 40 minutes that the problem was not fixable."
Asked for a little more water and was told by flight attendant that I’d have to get it myself from the back of the airplane. Not cool. Not good attitude either. Disappointing.
It was a simple trip. There was no food, The seats and leg room, etc are standard. The people were very friendly and helpful. Nothing exceptional nor concerning.
Excelente aerolínea con asientos cómodos aviones modernos y buena comida
Pros: "Friendly crew"
Cons: "Baby screaming & passengers not using headphones"
Pros: "Good order and efficient."
Cons: "All fine with me."
Pros: "The boarding process of back to front was really efficient and thoughtful with the pandemic. And the smocks the FA wore."
Pros: "Plane was fine."
Cons: "Awful baggage experience. Forced to check my carry-on and pay an absurd fee even tho (1) it is sized for the overhead bin, (2) the plane bins were well-sized, and (3) there were few passengers on board. Time and money wasted."
Cons: "Quick, easy, no problem."
Cons: "They got our bag out of the plane and then lost it, had no earphones whatsoever."
Cons: "El espacio entre asientos es muy reducido. Las rodillas pegan contra el asiento de en frente. Muy incómodo y genera impacto en la espalda."
Pros: "The seat assigned"
Cons: "Not having to pay so much for a carry on luggage"
Pros: "Good seat space, comfortable, on time arrival"
Cons: "The food was ok, not great. The plane was Very cold!!!"
Pros: "Yes, they did"
Pros: "There was a blonde flight attendant who was extremely attractive which distracted from how hot the plane was during boarding and prior to take off since the air was not on."
Cons: "Turn the air on before you start boarding the flight."
Cons: "The flight was delayed more than an hour. The seating is super uncomfortable, a small sandwich is all we got for an almost 4 hour flight plus the delay. No entertainment on board makes it a killer. I will no longer be booking any flights with LatAm."
Pros: "Quick check in online"
Cons: "Plane was 2 hours late taking off and we missed our connecting flight."
Pros: "The plane has a huge leg room space, the chairs are very comfy."
Cons: "The check-in and the baggage drop process in the counter is absolutely slow, as well as the boarding process. I wasn't able to do the check in online."
Cons: "Your Customer Service"
Pros: "I fly for a living sand I’m on airlines all over the world. This little flight was of the worst I have ever been on and I’ll never fly Latam again"
Cons: "From the time my ticket was scanned it to 37 mins to board the plan... standing still in line. Caos! A message announces at any time we a happy to serve you water I got up and asked for water and was told wait until the cart comes by my seat. The seats are VERY CLOSE together and my row 22"
Pros: "Crew and flight was fine and short"
Cons: "While I received an email to checkin on the way there, I did not receive anything for the return flight. Had to wait in line to check in. Also KIWI was the booker and did not share the regular flight code of Latam, only KiWis number which wasn't helpful. Finally, both flights were delayed."
Cons: "One bathroom was out of order, and movie system did not work"
Pros: "The crew was extremely helpful with my insulin dilemma given the limited resources they had at hand."
Cons: "Food. And some entertainment on an international flight."
Pros: "All confortable"
Cons: "Turn down the light"
Cons: "It would have been nice to know we had to pay for checked luggage. It showed that we were each allowed 1 piece checked luggage."
Pros: "Boarding was easy."
Cons: "They lost my luggage and didn’t care to do anything about it. They name no means of tracking. They don’t know where the luggage is, whether it even left Bogota or not. They literally don’t have a tracking system. And their only response to us was that we could go ahead and leave a bad review on the website and that’s it. I’m not kidding! I can’t believe they are still in business. It’s just a terrible company."
Cons: "U have to pay for everythings"
Cons: "Child behind my seat was loud kicked my seat and parents did nothing."
Cons: "Plane shakes moves and jumps to much. Seems like LATAM is always late. They did not honor the seats which we pre purchased. Seems like the captains fly to fast and don’t know how to land"
Pros: "Personnel were helpful (attractive!)"
Cons: "Seats! Outrageously cramped...As a Pilot, I know for a FACT they are not FAA/ICAO safety compliant ...no way!"
Pros: "The plane 787- 8 is new and realy comfortable"
Cons: "Too much bread at dinner The flight was delayed more than 15 minutes"
Pros: "The crew had a nice attitude."
Cons: "Entertainment system it is necessary an application and also it requires to use a personal device but there is not any USB or power socket."
Cons: "no customer serve no help"
Pros: "On time, professional crew"
Cons: "Seats are squeezed together so tight that you essentially have to climb over the arm rests to get into the window seat"
Cons: "Delayed by 3 hours"
Pros: "Lack of maintanance the pilot had to turn around in the runway because the plain had no sufficent gas. Maintanance should be constant not reqctive of the situation"
Pros: "Service was very good and professional"
Cons: "Flight was packed but thats expected"
Pros: "Easy boarding and organized staff. Friendly staff overall."
Cons: "Terrible terrible food- no TV (really? in 10 years flying to Colombia this was a first) seats were very uncomfortable, no room to move the legs, the seats were super old no room at all. I have traveled with LATAM before and I had good experiences, with no complains. But the flight from Bogota to Miami on may 29th was mediocre and it seems longer than it was. That plane should be used for shorter flights and not a 4 hour international flight. I am not expecting first class seats and 5 course meals. But for the same price I could have used other airlines."
Pros: "airplane was new"
Cons: "i was not able to do online check in"
Pros: "customer service in Bogota"
Cons: "needs to download the app to watch movies if you do not have a I pad or smart phone????"
Pros: "El cumplimiento"
Cons: "El costo de los productos en vuelo y que no tienen cambio."
Pros: "I have bought a ticket from To Aeroparque Jorge Newvery; and they cancelled the flight and sent me to Ezeiza without prior inform, concent and without any compensation."
Pros: "I flew from Baltimore to Miami to Bogotá with zero issues. I am a musician and was traveling with my guitar, nobody hassled me and there was adequate space. The only issue was in Bogotá for my return flight. After struggling with the LATAM kiosk machine I was told by a LATAM ticket agent that flights from Bogotá to Miami are through American Airlines. Luckily a very nice American Airline agent accompanied me back to LATAM and convinced them my flight was with LATAM. Everything else was simple and easy!"
Pros: "comodidad normal camareras normales"
Cons: "divercion y comida"
Pros: "Bosrdi g wss easy"
Cons: "Food Entertainment Leg space"
Pros: "Space between seats"
Flight was delayed 2.5 hours
Flight was smooth and the crew were great, but I ended up getting delayed in Dallas and spending 6 hours in the Dallas airport and they lost my luggage and it never made it to New Orleans.
Fue cancelado la reprogramacion fue terrible
Cons: "They claim to be cleaning these planes but I find that hard to believe when there is Gum on the window sill. We were also delayed quite a bit in the boarding process. Also I would imagine that during Covid-19 these companies would do a better job of not overbooking flights but all of my flights with American this past weekend were overbooked. Which delayed us even longer as they searched for volunteers to adjust their flights. In today's age of technology the idea that they are still overbooking planes makes no sense to me in the slightest. I will be walking, driving or taking a boat before I fly American Airlines again."
Pros: "Attendant was very friendly. Really appreciated her energy"
Cons: "Drink service was not as good as other trips."
Cons: "Bumped from first class to coach."
Cons: "One of the crew at the airplane was really rude was a Male. He needs be more sensitive with special needs passengers."
Pros: "Crew was very nice."
Pros: "The flight was on time, the turbulence was minimal. Overall a smooth flight, and the attention of the flight attendants was great. We arrived about 25 minutes earlier than what we had to, which was great."
Cons: "Having a variety of food options would be nice."
Cons: "The seats felt like I was sitting on a concrete block. HORRIBLE!"
Cons: "The salad was included two unmentioned items that were unwelcome: bleu cheese and pasta."
Cons: "There was no place to charge my electronics"
Cons: "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."
Pros: "Crew was great. Flight delayed due to lavatory door not closing. Then+0, 20 minutes of papaerwork. Followed by no one able to operate bridge when landed for 20 minutes."
Pros: "The crew were nice, glad I paid for the extra legroom."
Cons: "The food was only so-so, but it’s only a short flight so you can’t expect too much."
Cons: "Paid for upgraded seat with complimentary drinks that I still got charged for."
Cons: "They lost and cant track my baggage. Very poor customer service."
Cons: "How does a ground crew not know a plane is coming in late. How is there no one here for baggage. It's a joke."
Cons: "inadequate ventilation"
Pros: "We missed out connecting flight. We landed at 730am our connecting flight was supposed to leave at 750 it actually left at 744am"
Cons: "Our connecting flight left early"
Pros: "Entertainment is good, polite staff"
Cons: "The food was horrid, the seats are short for leg-room, although this was American Airlines Operated by Cathay."
Pros: "LOVED the spacious leg room on that aircraft!"
Cons: "The lady beside me and everyone else listened to her audio book."
Pros: "Entertainment options."
Cons: "This new low life category where you cannot even pay to be treated like a human."
Pros: "Seats were nice, service came pretty quickly considering the size of the plane, boarding went reasonably quick"
Cons: "Started boarding and didn't announce another delay till we're on the aircraft, sitting in the gate for an hour and a half. My audio jack was broken and regardless, it will still trying to charge me for everything even though i was force to be squashed between two people who are also frustrated about sitting doing nothing."
Pros: "Attendants are always friendly; always a peaceful travel event"
Pros: "Travel time"
Cons: "No snacks on flight. The charging stations come in between legs space and very uncomfortable they got to be re adjusted. Make sure these are taken care in upcoming flights."
Pros: "it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice"
Cons: "Deben explicar con claridad las políticas de equipaje en vuelos operados por American Airlines."
Cons: "Canceled flight due to hurricane Irma and couldn't book me on a flight until 5 days later, had to buy an overpriced ticket on a different airline and still waiting for refund."
Pros: "Cheap fare"
Cons: "American advertised free TV and movies streamed to your device via a card placed in the seatback pocket and in the flight attendant's announcement. Although the card stated, "This Flight. Free Entertainment..." I was informed that there was, in fact, no such feature."
Pros: "Cabin was clean. Flight attendants were courteous."
Cons: "Their snacks were merely a cookie which was okay, but not what I would have wanted."
Cons: "Middle seat and one of the last ones on. Enough said"
Cons: "7 hours late with only 3-4 updates the whole time."
Cons: "Would not check bags through to final destination. I had to puck up at baggage claim and clear customs, and recheck bags through a 2 hour + line at ticket counter."
Pros: "I made it safely to my destinations and in a timely manner."
Cons: "The lack of space to breathe. Being herded like cattle to our seats. The fact that in flight service BARELY made it to the back of the plane before we landed."
Pros: "The entertainment system. It was awesome. The crew was friendly."
Cons: "Nothing notable."
Pros: "The seating was good."
Cons: "Even though the weather caused issues, i felt that we were treated poorly. I wound up having to sleep in an airport. Never had to do that before. There was no empathy for our situation whatsoever."
Pros: "Pilot was very communicative, which was great but plane was 1 hour late and we had a mechanical problem while taxing, pilots fixed it while still on the ground. Not their fault those planes are 35 years old, come on!"
Cons: "Stop flying MD80's, please! 35 year old planes!"
Cons: "The late departure from Baranquilla cause many people to miss connections after passing through immigration in Miami."
Pros: "The flight assistants were nice"
Cons: "The entire flight from Miami to New Orleans, the ac felt like the heater was on. I was sweating and felt nasty."
Pros: "Easy to navigate site. Was given Pre-check on one leg, which was nice."
Cons: "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."
Pros: "Captain and crew were capable and friendly."
Pros: "I loved the price more than anything else. All the staff were friendly and professional. Every flight was on time with no delays."
Pros: "they cancelled the flight and they did not say anything, then the crew in the airport were very rude with everyone."
Cons: "seats were very uncomfortable"
Pros: "I like the seat is comfortable, I have enough legroom everywhere (by every seats)."
Cons: "I didn't like the snack what I get."
Pros: "I sat in seat 2A. Excellent food and service. Flight was smooth."
Pros: "Decent leg room."
Cons: "This airline is a disaster. We waited an hour to check in at the airport. Website wouldn’t work for us to check in earlier. Then they changed the gate without emailing or informing us, thankfully kayak messaged. Then we saw we had no seats, had to again wait in line at the counter where the person clearly didn’t want to help us and kept telling us to sit down. We stayed in the line and thankfully got seats. On the way out there they changed our flight to be two hours earlier, again with no notification other than through kayak. They don’t serve alcohol (even for purchase), and look at you like your crazy if you ask. They also have no good offerings besides a small snack. Don’t fly on this, it’s cheap but not worth it and really risky that your flight will be cancelled, you won’t have seats etc."
Cons: "If you change the departure time to earlier flight by 40 minutes please notify the customer—we where lucky to made it in time. Also, interjet airplane was dirty."
Cons: "Just stop the delays!"
Pros: "the boarding time was very messy and we lost a baggage"
Cons: "The flight was cancelled. They offered us no alternative. We had to buy a ticket from another company, in order not to lose our reservations. At this date, 90 days later, we did not receive the refund for our ticket. First they asked for completely useless information, then they stopped answering."
Cons: "Interjet airline always running late but this time they really over did it. Over 3 hours late, took an nigh flight, children were tired."
Cons: "5 hours flight no tv screen. One hour and a half late. Temperature inside the aircraft continued to change from hot to cold."
Cons: "Opening counter in Merida earlier, connecting flight was delayed, assinned seats that plane did not had. Operations and on board staff were rude and lacked concern forn the inconveniences caused."
Pros: "The price"
Cons: "Being on time not 2 hours late"
Pros: "Que el vuelo salió eventualmente"
Cons: "TODO. no vender un vuelo sin tripulación, todos pasajeros desinformados del incidente, algún tipo de compensación por el tiempo perdido, que el baño no huela a orina seca.... por mencionar lo más relevante"
Pros: "The crew was very servicial and helpful"
Cons: "The flight was an hour late"
Pros: "Leg room!!! I couldn't believe that this Budget airline has more legroom than any US standard airline... you'd have to pay for premium seating with United, American, Delta, Alaska, etc. The price was 1/2 what those airlines were charging so I was expecting a lesser experience but it surpassed them"
Cons: "They had beer and wine (and liquor) on the outbound flight but inbound only liquor, no beer or wine. I found that odd and really was looking forward to a relaxing glass of wine. Oh well!"
Cons: "I wish they had a vegetarian snack option"
Pros: "Great leg room, no overbooking, on time departure and landing"
Pros: "Price, convinience, seat was comfortable"
Pros: "Nothing they canceled the flight. I already summited a ticket to your customer service about the matter and I called as well."
Cons: "Nothing they canceled the flight. I already summited a ticket to your customer service about the matter and I called as well."
Pros: "Me gusto el espacio entre asientos"
Cons: "La alimentación muy básica , no hubo ciertas bebidas simplemente no hay era la respuesta . Entretenimiento no hubo en los vuelos"
Cons: "This is second time that it happens. Make us wait for over 30 minutes. Supposedly, to tunnel and it gets really warm in the cabin. That's Horrible.."
Cons: "More than an hour and a half delay"
Pros: "Always ahead of schedule."
Cons: "Baggage fees"
Pros: "Comfortable seat, in exit row. Seemed like a new plane."
Cons: "3-1/2 hour delay for a 4 hour flight, no alternate plane. Unfriendly flight attendants. Could not hear the announcements. Loud children throughout flight (not airline's fault but made the experience far worse)."
Cons: "My flight was delayed for 4 plus hours without a reasonable explanation for the delay. Then, I thought I had missed my connecting flight only to find out much later after many more delays that it was eventually cancelled."
Pros: "The seats on the plane were very spacious. I am 6'4", so leg room is key for me. The planes had ample space, so I was happy."
Cons: "There was no food served on my flights besides mediocre snacks but not much variety."
Pros: "I wished Incould give 0 stars. Horrible and arrogant service with no regard for the customer."
Pros: "Lots of leg room, free cocktails, friendly/efficient staff, take off/landing camera was awesome"
Cons: "The seats are so uncomfortable"
Pros: "Everything was on time, which is really the main thing."
Cons: "Some of the gray tables were broken in a way that if you pull it down, you end up pulling the person in front of you’s chair."
Cons: "Delayed and horrible flight"
Pros: "leg room free snacks and drinks"
Cons: "Airport security in Mexico stole a watch out of my bag"
Cons: "With no screens, at least supply power for our devices!"
Pros: "the planes are new and there was more legroom than most airlines. also I did not have to pay extra for a checked or carryon bag like some airline companies in america are charging these days."
Pros: "Everything was great from the beginning to our arrival. Except the attention of the flight attendants."
Cons: "Stewardesses did not come around until after over an hour in flight. And not again until right before arrival. We put the call button she came but she seemed to be in a hurry to get back to whatever she had been doing."
Pros: "The punctuality"
Cons: "Bathroom didn’t have water available for washing hands on a FIVE hour flight. It wasn’t never fixed, nor announced overhead."
Pros: "I was happily surprised by the great customer service, refreshment service and comfortable seats."
Pros: "Comfortable seating, flight attendants pleasant..better than expected"
Pros: "Airport check in lady was super nice !"
Pros: "the seats were comfortable. The staff was helpful and friendly on the aircraft."
Cons: "There is nothing to eat but a tiny 100 calorie bag of chips on a three hour flight. Not great!!! Also the fact that to find Interjet's gate at the airport was impossible. Said it was leaving at B8, changed to B15 and then nothing was on the board until approximately 10 minutes before the flight left. The fact that the first 8 rows were empty leads me to believe that many people missed their flights!!! No TV. video was on a loop that played out loud. No place for earplugs on the seats etc. Must be an oldish plane."
Cons: "Normal food and tv - no WiFi"
Pros: "I will never fly Interjet again."
Cons: "Terrible service, uncomfortable seats, Next time I will pay more to fly American or Delta"
Pros: "Short and fast flight"
Pros: "Space and comfort courtesy clean environment"
Cons: "It was good no complaints"
Pros: "Flying on time,service excellent"
Cons: "Over all it look dirty grease, the interior plane smell like sweat gtease as soon as one step inside the plane, seats smell, look felt acward, wotnout, again over all it felt, look dirty, smelly, yack!!!"
Pros: "Trip did arrive on time to MEX"
Cons: "Boarding a mess, no clearly defined lines"
Cons: "Huge delays and lack of communication to explain what was going on."