Central Ontario is 3 miles away from Ontario Airport.
Ontario is served by Ontario Airport, also commonly referred to as Ontario or Ontario Intl. The airport code is ONT.
Most visitors from Colombia need to provide a negative COVID-19 test result and/or quarantine to enter Ontario. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find list of entry suspension for certain countries based on the last proclamation.
Read more about travel restrictions for Ontario
Visitors from Colombia are not required to quarantine after entering Ontario.
Visitors from Colombia must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to Ontario.
Current regulations for vaccinated travelers to Ontario: most visitors from Colombia may enter Ontario but may still need to provide proof of negative COVID test.
Passenger Disclosure and Attestation
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Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Read more about Avianca
Pros: Comfortable flight good crew
Cons: The boarding process could use help, to chaotic at times but some of the has to do with the countries policies. But I’d give it a B+
Pros: Seat comfortable
Cons: Announce flight status and boarding process
Cons: better food
Pros: Crew seems to try
Cons: Avianca seems to ALWAYS have an issue .. late, delayed, etc...but the worst thing is that they don’t live up to their mistakes and reimburse customers for their mistakes. They should be forced to improve their service or be put out of business. Come on Avianca ! Step up your game... instead they know that there is no competition so they just take advantage of their customers. Can we get a new airline in Latin America please!?!
Cons: Food was horrible but that’s ok . Shouldn’t be looking forward to plane meals anyway
Pros: Una muybuena experiencia. Las sillas son de buen tamaño pero son un poco duras.
Cons: Flight was pleasant but avianca has changed many policies and I don’t agree with it.
Cons: Long lines at checkin. Some self-serve kiosks might have sped things up.
Pros: Seat are good
Cons: Was late for one hour again Before we depart give mira juice no choice of soda or water
Pros: Crew professional, kind, personable. Seat comfy
Pros: Airport info was inaccurate. Sound poor
Pros: Seat quite comfortable
Pros: Short easy flight. Good crew.
Cons: Long line for checkin. I tried online checkin but did not receive email. Wanted aisle seat but ended up with window.
Cons: Fue un viaje demorado tanto a la salida como el aterrizaje, la sala vip estuvo mala la atención
Pros: On time and efficient. Was a good flight, with comfortable seating
Pros: Comfort and service
Cons: Siempre salen los vuelos tarde!!! Esta vez dos horas y nos subieron en un avión para llenarlo perdiendo los puestos que había escogido
Cons: People were NOT following instructions at boarding time... even though they were giving us instructions about who was boarding... I mentioned it to the agent when I boarded and he replied “No, that’s not true” when I was seeing who was boarding and when... if families with children were called... even single travelers were boarding the general boarding line... nobody really cared
Cons: I had been checked in and when I arrived at the gate they told me and my 13 year old son that we could not fly on our direct flight to Medellín because it was overbooked and they had decided to change planes. Absolutely ridiculous, it was about 20-30 passengers that were denied boarding, including us. They sent us on a plane through Bogota, then to Medellín, arriving 7 hours later and only with a dumb breakfast voucher. I spoke to them that I had an important medical appointment for which I was travelling for, it did not matter. They made no no accommodations whatsoever.
Cons: Flight with delay around 30 minutes
Cons: Storm during flight
Pros: VIP Room
Cons: I always that had bought for 22:15 time they delay the fly.
Pros: Nice Crew. Good movies and music.
Cons: Crappy seats. Food is bad and the bread was horrible.
Pros: Muy buen viaje buena atención todo
Cons: Everytnig was perfet!
Pros: Repeating myself.. NOTHING
Cons: I don’t even know how and where to start.. Avianca has given me issues in the past and I have decided a few more times to give them a chance. Avianca has a culture of rude and “take advantage of people” culture. I went through hell on my last flight. Left us on our connection flight in Cali, Colombia made us (15 passengers) wait for our bus we all had to pickup and carry our luggage’s out to the streets rcause they don’t have enough money to pay for a cart when we were actually in that situation because for them. Next day we were transported (they show up 2 hours later from the promised time) we were transported to the airport to actually catch a flight to another different city to then arrive wait 4 more hours to catch a plane to our final destination... a 3 hours and 45 minutes flight from Miami turned into a 4 different city, hotel and nightmare, luggage’s were broke and everybody turned out to be rude rude rude rude!!!!!!... I am still waiting for my $200 promised Boucher. This is my last time flying with AVIANCA. I am a frequent flyer and have made the decision to fly AA from now On... Actually just purchased a ticket which was actually $100 more than Avianca... nothing like great service and respect towards your clients... I’m also making sure NOBODY flys with AVIANCA.
Pros: THE GOOD SERVICE
Cons: there were huge delays of Avianca. There were 4-5 flights delayed. No any information available. nobody said anything, no info. Eventually you got on board of the plane. It got off the dock, and stood quietly in a side for another 30 min. No info, no nothing. I had a bad experience with Avianca, they don't care about. They may have their internal problems, but then don't charge the people this much for awful service
Pros: Canceled flights and delays
Cons: Canceled flights and delays
Cons: Avianca was irresponsible and inattentive to our needs. Left us without our Cali - Cartagena flight and said they weren't going to compensate our loss.
Pros: Excelente servicio. Los aviones muy comodos.
Cons: El Check In complicado pues una vez entras una nacionalidad no se puede cambiar la informacion para las personas con dua nacionalidad. No da mas opciones y no lo deja continuar sino llena la opcion de residente que no es la situacion real.
Pros: Comfortable planes, great service and staff and good entertainment choice. Always reliable. What else can you ask for in an airline?
Cons: Siempre se disculpan por las personas que no alcanzaron a recibir la bebida, si comenzaran mas temprano alcanzan,
Cons: The 1 hour delay!
Pros: Very short stop in Salvador. Super convenient and on time
Pros: The flight attendsnts were corteous and helpful.
Pros: Free movies
Cons: The landing was horrifying. After being on many commercial flights over the years I have never felt this way about a flight experience. The pilot seemed very inexperienced nor skilled at landing. The plane first took a plunge leaving everyone grabbing their seats in fear. The plane was going way too fast as we then continued descending while the plane tilted to the side and then the nose of the plane tipped downwards. To best describe the situation, the plane was completely out of control. Everyone around me was frightened and talking about the awful experience. Flight attendants nor the pilot made any mention of what happened nor did they make an announcement to make passengers aware that there may be some difficulty landing. Therefore passengers were left to wonder what really happened but it seemed as if this was the first time the pilot had flown a plane. After the landing I was sick for the rest of the day with nausea. I would like a refund and will report this matter to the FAA for answers and I believe they should investigate what happened on this flight for safety matters. I did not feel safe at all, and I have never had an experience like this. I'm afraid to ever fly AVIANCA again.
Cons: Sadly while doing my check in in Cali Colombia the guy doing it which work for Avianca stole my cellphone I left it on the counter for like 15 seconds turn around and he was gone supposedly he had shift change that's very upsetting since anybody could give info they didn't know anything
Pros: El servicio rapido la comida todo estaba muy bien
Pros: Very efficient. On time. Competent.
Pros: I'm very happy with the service, attention y confort with avianca and all the staff on my way home, I highly recommend it, I will use the avianca service for my future flights, Thanks A lot to all avianca staff members
Pros: Everything was perfect
Pros: Worst company ever
Pros: Flight went smooth, crew was attentive
Cons: The seat's headphone jack was broken and it was difficult to recline. My seat numbers were changed on one flight and to other in the second part... Not expected
Cons: Better snacks
Cons: Stop pandering fear with masks.
Pros: Crew was friendly and efficient.
Pros: Pretty much everything
Cons: Food somewhat expensive..... boarding off the plane - people with no luggage should get off first then there should be some kind of control instead of everybody just getting in the aisles trying to get their luggage and holding everybody up
Pros: Crew was good. No economy seat is super comfortable. (Why would you even ask that?)
Cons: Be on time. Not keep changing/delaying the border time. Not change my seat. (Plane was far from full.)
Pros: I never boarding this flight.
Cons: Better communication skills.
Cons: Really packed together seats...more room. Crew spoke very loudly on plane...jarring
Pros: Good on flight entertainment
Cons: Tried to select my seat 2 weeks out from flight. Was told by multiple delta employees I can only change at the gate. Was unable to change seat and ended up getting downgraded to middle seat middle row. Rude flight staff that barked at the passengers
Pros: Crew was great. Paris to RDU flight is very convenient. Fair summer pricing overall for our special itinerary. Beverages, snacks on international flight were great.
Cons: Specialty food requested - reduced sugar because there is just too much sugar in airline food generally. Pretty awful. Some kind of (I think) pickled cabbage and carrots slaw was inedible. Plain yogurt was awful, needed something! Nuts, just a little bit of dried fruit would help.
Pros: Older plane.
Cons: Our section, Main 1 (towards tail end of plane) had strong smell of unine which thankfully dissipated once plane was in flight. Also, bathrooms even on boarding were not clean with urine all over the toilet.
Pros: Delta crew and offerings are great.
Cons: Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly.
Cons: Delta One screens are a bit small.
Pros: Everything was as expected. Few delays but weather related and was only about 90 minutes
Cons: Reclining seats
Cons: We were already very delayed, the flight crew was not nice
Pros: The crew was very friendly. Boarding was quick.
Cons: Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)
Pros: Flight was on time. Entertainment worked.
Cons: One of the stewardesses was a miserable crank.
Cons: Delays due to Democrats not making deal
Cons: Going to Delta today to see if they can help me...we'll see!
Pros: Good landing, great service.
Pros: We arrived on time.
Cons: All 3 monitors in our row were frozen the entire 6 hour flight. The “food” was horrid dueling pastas. Inedible. Seats didn’t recline more than 10 degrees.
Cons: Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight
Cons: Flight was late by almost 2 hours.
Cons: Baggage was delayed overnight. With modern tracking, should have been notified that the luggage was not loaded on the same flight as me, eliminating my wasting 45 minutes at ATL realizing that my baggage was not coming and then having to queue to notify the airline that it had not come.
Pros: gate agents were friendly and efficient boarding. FA were fine and quickly served beverages and reurned two more times offering snacks and more drinks. comfort class seats were comfortable. all in all perfectly fine
Cons: i was not able to use my RU cert even after applying it over one month before and having diamond status.... makes me think why bother with status
Pros: love that each seat now has a USB connection to charge your phone
Cons: headphone jack to watch movies shorted in and out constantly
Pros: Very nice and courteous crew.
Cons: Lady at the gate was a bit standoff Ish and the delays were an annoyance.
Pros: That I landed safely
Cons: 1st class was horrible.
Pros: SLC ground gate crew was awesome.
Cons: Price to get a little more space
Pros: Very pleasant customer service, excellent bag delivery service.
Pros: Short, straight-forward flight.
Pros: Airport was being remodeled so there was a bit of confusion and lack of accommodation but other than that the flight was good
Pros: What a city.. Unique for hell sure...
Pros: The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew.
Cons: The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!
Pros: Boarding was easy. Mess up at JFK left us on the tarmac for an hour before getting to our gate. Pilot kept us informed. Pleasant crew.
Pros: They say us together (we had seats apart -- even though it stated our children are 4 & 1). They gave them wings and each an extra little snack. I felt they were supportive of us.
Cons: Paying to check our bags!! We were forced to... too much stuff traveling with kids. It sucked to have to pay $50 when Alaska airlines saw we were struggling, they checked our carry one for free to ease our time in the airport!
Cons: When they called for passengers with infants and those who needed more time they also called for anyone who wanted to check their luggage. So of course people cut right in front of me as I was about to scan my pass. What is the point of asking us to come up if they are just going to let people jump in front of me.
Pros: Plenty of entertainment options Frequent meals and snacks Attentive service from flight crew
Cons: Boarding process was slower than anticipated One of our bags did not make it
Pros: Service was very nice.
Cons: The flight was insanely delayed. Three hours. With a major product launch the next day, it was not ideal.
Cons: Rough flight and landing.
Pros: Great staff, polite and helpful
Cons: Small seats
Pros: movies and food
Cons: CDG airport is the worst!!!
Pros: The crew were very friendly; service was good Trip was pleasant Plane was clean and comfortable.
Pros: Boarding was a breeze....arrived slightly earlier than expected.
Cons: Nothing to not like
Pros: The crew was nice. It was a pretty smooth flight.
Cons: The entertainment system didn't work. Very long flight to not have entertainment. No plugs for personal devices. It looked like an older plane.
Cons: Flight was booked via Princess for a cruise. Flight from Vacoouver to LAX was through Delta partner Westjet. One schedule number and flight number for Delta, a different set of numbers for Westjet. Westjet requires you call them for seat assignment for a fee. Just not smooth!
Pros: Seats were fairly comfortable, in flight entertainment was good, service was nice.
Cons: Got to LA very fast but unfortunately had to wait 45 minutes to get our plane docked to the gate correctly. Don't think it was a fault on Delta or the flight crew but it was definitely annoying after a very long day of traveling.
Pros: On the flight I got on the 8:20 to Reagan the flight attendances were wonderful! Defiantly made up for me having a aweful time on the 7:20 flight. I loved your flight attendants on this flight!
Cons: So I arrived in Atl was on standby for the 7:20 flight to Dca airport I had already paid $50 for standby! I got cleared for this flight and bumped to delta comfort. I was super excited to finally get upgraded! Then the plane had problems we were then again delayed and had to deplane. We were told this would be a 2 hour delay. I proceeded to try an get on the next flight at 8:20 while asking about a window seat the lady told me I would have to pay an additional $19! Well I had already paid $50. So the nice lady put me on that flight after I had already asked for window seat. She put me in the middle seat! I get that planes have problems and flights are delayed! There was so much bad yesterday then good and I feel like delta should know. It's more and more bad everytime I fly! Please fix these problems!
Pros: Seats were comfortable didn’t have to pay extra for my personal day crew was polite
Pros: I was arriving only 45 minutes prior to departure time. Not able to check in my luggage. AA ticketing agent allowed me to bring my garment bag through security and to be checked in at the gate. Thank you very much!
Cons: Nothing really. Very satisfied customer here.
Cons: 30 min late
Pros: Plane was newer than I expected. Had tv monitors on the back of seat headrests.
Cons: The flight was delayed an hour because the flight crew was late.
Pros: On time. Fast boarding. Comfortable seating.
Pros: Crew on the plant was friendly.
Cons: I think at least some small food should be offer even tho it wasn’t dinner time.
Pros: Made it to my destination
Cons: 2-hour delay in the plan after departure from the gate for maintenance. The seats are so small that my knees hit the seat in front of me the entire flight.
Pros: miserable. Flight.
Pros: Short flight.
Cons: No concerns What I expected for a quick flight
Pros: great trip and crew
Pros: great trip and crew
Cons: Very bad operation at the gate i was ticketed with a new ticket because the flight was late and others and i miss a connection the agent who was at the end of her shift gave me a ticket in error i was pulled off the plane and not permited to fly until the next day
Cons: waiting on runwat for 30 minutes
Pros: Friendly attentive crew
Cons: The only entertainment was streaming movies via your own device. Not the end of the world but most people have come to expect having personal video monitors. Delta is adding them but AA is taking away.
Pros: Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)
Cons: All good!
Cons: spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour.
Pros: Flight crew was nice
Cons: Checking in, the counter agent first told us we would need a visa to go to the USA. We are American citizens. Then she insisted that we buy checked bag allowance even though our tickets already included checked bags. We had already flown the 1st leg with checked baggage, why would we purchase tickets with no baggage allowance coming home?! The stroller we gate checked was left at the end of the oversized baggage carousel because of the ground crew not wanting to unload gate checked items. I will never EVER fly an AA codeshare flight.
Cons: The food, the service and it was delay
Cons: Sfo-phl flight was delayed just long enough to miss connection. Standbys were full. Instead of arriving at 10a it’s 7p
Cons: Flight was delayed
Pros: We got to our destination safely, and American provided us with extra legroom seats.
Cons: Service was curt and there was only phone-based entertainment.
Cons: Gate agent told me it wasn't his job to quickly verify if my luggage had made it on the plane after my 10 minute sprint in PHX. I know at my job, I don't get the luxury of telling customers "it's not my job", especially when the customer has had a bad experience with us.
Pros: Enough leg room. Free movies
Cons: Nothing really
Pros: The staff was very helpful
Cons: I did not like the fact that, I was ask to help a non English person, whom spoke French find their way to the departure area from check in. I could not understand their broken English. That I feel is the job of the person or staff trying to check them in.
Pros: Excellent. on Time. Friendly crew
Pros: Planes were punctual and smooth flight
Pros: Friendly Crew.
Cons: The food that was served.
Cons: don’t know! didn’t get to phoenix because of plane issues
Cons: The flight was a bit delayed and was not cleaned at all, may be because of short of time, but minimized the further delay, so acceptable.
Pros: Real nice people at check in and flight crew was really nice
Cons: The check in
Pros: Once we got underway everything was excellent and fast.
Cons: Flight was delayed due to the original plane being hit by a bird.
Pros: On time and easy boarding.
Cons: I am amazed at how much people bring on board the plane with them and then those of us who only bring the limit, one small backpack are asked to place it under the seat in front of us. This is unfair and causes us to lose leg room. Monitor what people bring on board!
Pros: Personell at Bagage drop was nice
Cons: First the time between connection flights was very short. Then after just making the. Innextion sat for almost 2 hours on board . Missed introductory lunch for my new summer job at my college -
Cons: Essentially a bus ride with the comfort of a wooden bench.
Pros: Prompt boarding
Cons: I could never sync in the entertainment app and wifi
Pros: I did not die
Cons: planes were old, they lost my checked bags, the seats did not recline on a 5 hours flight, the movie was the same for everyone on the plane, food was a disgrace, seats were so small I was pretty much bitting my knees the whole trip. Overall, I am ever flying with American Airlines or Latam ever again.
Pros: OK for a short flight, we were just given water and nothing else probably because of the short duration. The IES is OK but you have to bring your own WiFi device to be able to stream their media which is free
Cons: Seats are too small
Pros: The crew was friendly and served multiple snacks through the flight.
Cons: The plane was not only too small for a 7 hour international flight but the sound didn't work for the only video screen in the cabin. Perhaps bigger planes can't fly from Shannon but it would make me think twice about either flying American or through Shannon again.
Pros: Prompt and effective
Cons: limited space and comfort for such a long flight.
Pros: Pretty much on time departure and arrival. Comfortable, larger aircraft than usual.
Cons: n/s as only a 40 minute flight
Pros: Seat was comfortable
Cons: Gate agent told me my bag would fit under seat but when I got on board found it would not and had to do gate check.
Cons: More options with first class food
Pros: Our flight from Rome to Chicago was on an airplane from the Flinstones. It creaked, no amenities, not just no wifi and fancy things, but no air nozzles at the seats!?
Cons: Horrible flight, paid extra for nicer seats, but the airplane was prehistoric
Cons: No usb or wall chargers. No inseat entertainment and glitchy wifi entertainment
Pros: The crew on the flight was very nice and extremely helpful.
Cons: The flight was oversold and we almost didn't get on the flight. When we finally got our seat assignment my wife got her seat but mine was taken and they had to ask someone to give up their seat.
Pros: The flight attendant lady from 1st class/Business held my suit jacket for me to grab on the way out. Simple thing, but very thoughtful and kind. Love it.
Cons: The negatives are puny compared to what made me happy in this trip. Thanks AA! Please thank that nice lady for me!
Pros: Nothing at all
Cons: Couldn't flight. I was on time, got an inspection through the police,. Missed my flight for the long inspection. Now, the airline wants me to pay penality for something that I didn't commit. Francisco Vishnu Carpio checa
Cons: Not social distanced full flight
Pros: New plane
Pros: Flight attendant was good
Cons: Everything else needed improvement
Cons: The flight was delayed, the first most important part is to depart on time keeping in mind the customers schedule as well that are travelling with the airline. No communication between the airline and ground department, was not happy at all and probably not fly unites again. Also they charge bags?
Cons: Meals, better service, didn't provide me with a wheel chair as I'm pregnant and had my nine months old daughter with me. Very bad experience.
Cons: Separate place
Cons: Delayed by 15mins
Cons: The seats are incredibly cramped. Also, they want $10 for 4.5 oz of cheese and crackers. Rip off.
Pros: Arrived a little early!
Cons: 7/8 size Brazilian airplane.
Pros: Safe flight !
Pros: Same as above. Nothing to add
Cons: Late to board. Slow to run through safety. Late late late
Pros: Flight crew on the plane were friendly and engaging, and the flight itself went smoothly.
Cons: Gate agent made a brief and vague statement that the flight would be delayed and offered no updates for about an hour and a half until the very minute boarding was starting. The United app and website never updated to reflect the delay, which made it difficult to coordinate pickup with family in Chicago.
Pros: Everything ran on time and the staff was very friendly.
Pros: Although there was a slight delay, the flight was pleasant and the service very nice. We got twice something to drink and a snack. For the short flight, quite remarkable.
Cons: Everyting was fine
Cons: San Francisco to Ontario Delay for 10 min Then another dealy for 30 min After we board we had to waite inside the air craft for Cataring company to delever food for first classe
Pros: I lie the variety of movies available.
Cons: Nothing to not like. Flight landed earlier than scheduled.
Pros: no delays
Pros: The Crew attention was nice and very proffessional. Good coffee
Cons: We are very tired and the airplain isn't comfortable.
Pros: How smooth and fast everything was
Pros: Flight was a bit bumpy but staff was helpful and not deterred from providing great service.
Cons: Very uncomfortable seats, got delayed on the return trip again. Got home very late.
Pros: Great, friendly service Smooth flight
Cons: Nowhere to plug in phones or iPads. Snacks were marginal
Pros: Plane wasn't full
Cons: Coffee grounds in the bottom of my cup Seats way too small for a normal person much less for Someone with extra.
Cons: Bag was sent LAX. I have very important documents and items in my bag. Still waiting on it to arrive...
Cons: Kept me keep waiting for aircraft for 4 hours and toward the end told me that the flight got cancelled. Then they scheduled me to the 10:45pm flight, and the aircraft didn't come in till 12:40am. I've been waiting at the airport for more than 13 hours
Cons: the plane was cold early in the morning. I was feeling cold in the plane.
Cons: It was a very small plane.
Pros: The flight was very smooth and fast. Great crew!
Cons: The food is terrible! Why give out anything?
Cons: Plane got super delayed last minute without notice until arriving there at the gate.
Pros: Good crew
Pros: Late boarding, other then that ok.
Pros: Awesome stewardess Donna gave me the opportunity to find a clear row to myself for more room being a wider guy and was an all around class A attendant. Excellent hospitality, thank her much. And thank the crew for such a smooth flight!
Pros: Pleasant crew
Pros: Flight was on time, crew was nice.
Cons: always delay！！
Cons: Constant updates, saying more delays
Cons: My luggage got soaked in overhead compartment. Signed rare book was ruined by another passengers' luggage that leaked liquid and soaked my bag and contents inside.
Cons: Everything was good
Pros: Fast flight, friendly and funny crew.
Pros: The crew was very friendly and caring
Cons: I was at the gate 15 minutes like it says on the ticket which never happens because I'm always about half an hour to 45 mins early but when I got there they had given myou seat away that was not cool
Cons: have no idea if I'll even make it thru the day.
Pros: Staff seemed lively and created good atmosphere; thank you.
Pros: The crew was very pleasant and professional in spit of all the grumbly passengers.
Cons: First boarding was aborted and passengers were sent back up jetway to waiting area. This was due to a mechanical issue with the plane, which I am glad they noticed and took care of. However, getting to the plane's door and then being told to go back to the waiting area was unpleasant.
Pros: The onboard movie choices were good broad selection available
Cons: The stewards were kinda rude saw one get hateful with a customer 2 rows up
Cons: Yet another delay..
Pros: Google service on United Airlines not pleasant in the flights were delayed all the time
Cons: Bad experience flying with United Airlines sorry
Pros: When I arrived in Ontario my bags were there.
Cons: The plan to San Fran was packed. I had the window seat in the last row. It was terrible. From SanFran to Ontario the flight was a very small plan and the stewardess was not very helpful. Just doing her job.
Cons: Late and rude
Pros: Como la gente me trató
Pros: Terrible! Terrible signage, terrible treatment, terrible organization!
Cons: Delayed flight, next time send the alert in time for people to stay put instead of waiting at the airport. And why keep your stupid vip seats empty and crowd people in the back in the middle of a pandemic. I hate volaris and I'll selling all my shares with them. Go vivaaerobus
Pros: Crew was amazing. Felt safe from check 8n to arrival
Cons: Second flight that was not on time. Seat was a bit uncomfortable.
Pros: I sat in the first row so I had a lot of space and leg room. But the seats in coach looked super super cramped, and I heard people complaining. The crew was very very nice.
Cons: Check in was very very very very slow and the crew didn’t seem to care at all. I also got charged 75$ for my one bag. The people at the gate were not professional and everyone around me was complaining about their experience. I will never ever fly Volaris again. They should GO OUT OF BUSINESS.!
Cons: I’m very surprised for the poor service.and hold the people inside the plane for an hrs before departure iin Mexico City and Guadalajara. You have to work harder to your personal goals. For good service.
Pros: Literally nothing. The worst airline I will never fly with them again.
Cons: Completely disorganized, no consideration for the elderly or infants. ALWAYS LATE! We had to be bussed to our plane and they kept up on the buss for 20 mins with no air It was so bad that one woman fainted on the bus!! Would never recommend this airline and I won’t be flying with them again.
Pros: Flight cost and on time
Cons: Seat are not so confy and they serve absolutely no water. No wifi for in flight movie or anything. If here was it was not clearly offered either.
Pros: The crew were absolutely amazing. They offered to tag my carry on free of charge as baggage. No issues whatsoever with stroller or car seat. Very friendly staff.
Cons: The plane itself was uncomfortable and would prefer complimentary snack or beverages.
Pros: Not much.
Cons: Everything. Especially fun was the thousands of mosquitoes INSIDE THE PLANE!!! Off to buy some calamine lotion.
Cons: El equipaje
Cons: Crew was not prepared with enough custom forms. When we arrived at airport it was a mad Scramble to find some.
Pros: Efficient at the desk getting boarding passes. Flight was on time. Got us safely to and from Mexico.
Cons: Offer some type of food, not just chips. Return flight I asked 3 times for a glass of water and was never given one.
Pros: The flight was delayed 2 hours
Cons: My suitcase was damage when I pick it up
Cons: Arrived at the gate at 12:05pm as we were in a different gate due to the airport screens being incorrect. The rule for boarding is that the flight closes 15 minutes before departure, which would have been 12:10. Omar Rivera, argued with us for minutes and did not let us board. Horrible service
Cons: Never booking with this airline again.
Pros: They didn’t let me on
Cons: They could’ve timed the connection better so I didn’t miss my flight
Pros: that the staff if they are kind people not like those of the counter in Cancun who were arrogant
Cons: in putting capable people to solve situations or problems of arrears
Cons: Our flight was scheduled for a day before the day we actually left, so we went to the airport the day we were supposed to leave just so they can say our flight was canceled, we had no heads up before that, the airline had to give us tickets for the next day.
Pros: Good basic airline ALWAYS reserve your seat ahead of time
Cons: Softer seats more like cement
Pros: We were on time
Cons: They don’t tell you about they might take your baggage when you have your boarding suitcase and they made me to put it down saying there is no more space. But if you pay $100 pesos then magically the space appears in the upper place of the plane. They don’t put any of these on the page and we fight
Pros: Nothing Volaris made us miss our flight and they charged us to be on the next flight tomorrow.
Cons: Everything could be better.
Pros: The crew
Cons: Baggage limits
Pros: New plane
Pros: Right on time. No frills. What you want in a 70 dollar flight
Cons: All good.
Cons: Not much else for a bare bones carrier
Pros: Recuperaron el tiempo perdido en el vuelo
Cons: Perdimos tiempo para ser trasladados a terminal remota
Pros: The service
Cons: The space
Cons: gates changed multiple times, got different information from different people. had to shuttle to the plane. over an hour delayed but no notifications of delay were ever updated
Pros: crew was friendly
Cons: Poor lack of food choices. No video or radio to listen to for 4 hour flight is unusual especially international flight.
Pros: crew was friendly
Cons: no entertainment choices offered - RADIO OR VIDEO.
Pros: Hassle free, luggage was no issue easy check in and boarding. I really wanted enjoyed my trip with volaris.
Cons: There’s nothing I can really think of it was a great experience.
Pros: The plane was great and so was the flight. I like that they save the overhead compartments for the people who are sitting in those seats.
Cons: It would be good to be able to charge my cell phone on board
Cons: 5 hr delay
Cons: Left 22 minutes late, there was a bomb scare, we made a emergency landing and after one hour we are still on the plane with no ens in sight.
Cons: It was 1 hour delayed
Pros: Nothing. Literally nothing positive.
Cons: They charge for everything. Even if your luggage overweight is 0,2 kg.
Pros: Very nice crew
Cons: Departure 35 minutes late.
Pros: No water you have to pay
Cons: For everything they not given you a glass of water
Pros: The food and the place
Cons: The weather to hot
Cons: Charge 50 dollars for one baggage. when other airlines charge 25. Bad service.
Cons: Only snack options during my flight, was hoping to buy a meal.
Cons: It was very delayed and they gave very inaqurate information about it
Pros: On time
Cons: Bad service
Pros: Everything done properly, not a single flaw.
Pros: Their great manners and service.
Cons: The stewards in the plane seamed angry and not speaking Spanish you are on your own.... and 5 hrs and nothing.. no tv no snacks not even water offered.... very sad.... was on a 1 hr flight on interjet and was offer sooo many things for free... I will not be using volaris again...... Just felt like I should not be there
Pros: Flight crew was terrible as well as the whole process of checking in!
Cons: They were rude and not helpful at all never again
Airlines flying from Colombia to Ontario have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Colombia to Ontario
Masks required on board, masks provided on flights from Colombia to Ontario
Social distancing seating
Middle seats unavailable to book on flights from Colombia to Ontario
Testing for antibodies, testing for symptoms for flights from Colombia to Ontario
Waiving of change fees. Search flexible flights from Colombia to Ontario