Pros: "An excellent crew makes the flight so much comfy."
Cons: "Everything was fine."
Pros: "Captain came out and was direct and friendly with passengers about reasons for delay"
Cons: "2.5 hour delay. 3 out of my last 4 Jetblue flights have been delayed and arrived late. Not okay."
Cons: "Free earphones for the TV"
Pros: "Seats ok. Crew was great!"
Cons: "Checking in to the connection flight was horrible. The initial flight was delayed. Once we landed in Florida, customs was apparently backed up so far that we could not leave the plane. It ended up causing us to miss the flight. Jet Blue did provide a hotel and food voucher for the night."
Pros: "Great crew. Comfortable seats. Lots of leg room."
Cons: "I don’t think the internet worked. I tried everything on my phone and computer."
Pros: "Smooth ride great service"
Pros: "Easy Direct Flight. Nice Crew and Good Captain."
Cons: "Flight Delay and Change of Gate"
Pros: "On time, lots of leg room, good snacks and drinks"
Cons: "I was the last group to board and there wasn’t a place to put my small carryon in the overhead bins."
Cons: "Over 3 hours of delays. Didn’t get in till 1 am"
Pros: "Great crew, live TV and a very smooth flight when we left Fort Lauderdale."
Cons: "They should have communicated earlier to fliers about a possible 2 hour delay. Due to an unforeseen accident on the highway, i was unable to go and park at an already booked and paid off-site parking facility so I ended up parking at the airport only to learn that the flight was delayed after 30 mins or so at the airport. I was not happy."
Pros: "Unimpressed!! Flight delayed for 2 hours and lost my bags. 2 days later, my bag has not arrived. Apparently it is on the way. Not sure when it will get here."
Pros: "Friendly crew"
Cons: "Flight was delayed 2 hours and I never received notification. I got to the airport for a 4:10 flight to find out it was delayed until 6:15 and we didn’t board until after 6:30. Poor communication to passengers. Once on the plane the headphone jack didn’t work because something was lodged inside of it."
Cons: "Long lines for security clearance."
Pros: "comfortable seating space."
Pros: "Short inexpensive flight, and the TVs worked this time so that was a good pass time"
Pros: "The crew was courteous and friendly and did a good job of arriving at the destination on time."
Cons: "The flight left the gate 30 minutes late, but there was no notice of the delay beforehand. It's always nice to be notified if I'm going to be delayed and what the reason is behind the delay. Being left in the dark about delays is always discouraging...whether I'm at the doctor's office or at the airport. That being said, the crew hustled and got us to the gate for an on time arrival."
Pros: "movies and music were ok"
Cons: "Takeoff was delayed by a connection from Philly. We were supposed to arrive at 11:00 pm got there at 12:30 am. Luggage was put on a different plane and didn't arrive at RDU until 1:30 am."
Pros: "On-Time, friendly staff. Helpful staff via phone contact to change flight due to weather."
Cons: "App wouldn't let me access new boarding pass after change"
Pros: "nice friendly service and comfy seats"
Cons: "delayed out of jfk around dinner time tusk tusk and very long lines at TSA in terminal 5 - not neccessary"
Pros: "Very good flight, Love the size of plane and the comfortable seat, the TV's on the back of the seats were great."
Pros: "Free WiFi."
Cons: "Over 2 hours delayed due to issues such as refueling and then Captains oxygen mask being faulty and the part not being on hand to swap out faulty equipment. Flight attendants and captain we're very nice but not having back-ups or parts that could fail readily available just seems like a huge inconvenience to everyone, crew and passengers. If company budget is more important than customer service perhaps re-evaluating your company model needs to be in consideration."
Pros: "Crew and flights are very good"
Cons: "our Baggage is mishandled and some of the items inside are damaged and lost couple checked in baggage"
Pros: "The ticket agent was extremely courteous and helpful. She did her best to get our party of six seats near one another. She even came and found me several minutes after I left her station to hand deliver boarding passes to me."
Cons: "The on-line checkin process was miserable. I spent over an hour and a half attempting to checkin. I received numerous "invalid document" errors. I was unable to check in all members of my party at the same time. I was unable to check in any of the minors in my party due to the fact that I could not check in more than one person at a time."
Cons: "Flight delayed and changed gate"
Pros: "The departure and arrival times were accurate. Actually we arrived about 15 minutes early."
Cons: "There was only one individual checking people boarding. Two individuals at the boarding gate would have been even more efficient."
Cons: "Los televisores de nuestra fila no funcionaban y al llegar el vuelo tuvimos que esperar 40 minutos para poder salir del avión."
Cons: "they did not communicate with their partner emirates making it hard to change flights- emirates ended up doing all the work to get my flight changed"
Pros: "Short flight. No entertainment and just snacks."
Pros: "Boarding quickly"
Cons: "Lack of food and entertainment."
Pros: "water dripping on me crew said for $45 I could move"
Pros: "I liked that the flight was short"
Cons: "I did not like the impatient crew member and his exasperated tone of voice when he told me "that overhead compartment is full so you nwed to use one that isn't full." Not everyone is a frequent flier and knows 100% proper plane ettiquette. And we ALL get tired on the job. Either suck it up or find a job where your mouth stays shut!!"
Pros: "the amenities - the TV, the snacks, the drinks (a full can of seltzer instead of a cup!) and actual flight attendants who chat with you and are positive overall. rare in flights these days! excellent experience."
Pros: "Good crew... smooth flight."
Cons: "Flight left almost an hour late."
Pros: "Staff on ground were extremely helpful and friendly. Baggage drop-off and check-in kiosk were expertly staffed."
Cons: "In-flight screen never goes blank. Need an off setting instead of constantly changing commercials."
Pros: "Large space"
Cons: "Old plan"
Pros: "Perfect in time flights"
Pros: "Jet blue seat and leg room and entertainment options made the flight a good experience."
Pros: "New plane, legroom, snacks. Really nice flight attendants"
Cons: "Delayed 50 minutes!"
Pros: "Kind crew member."
Cons: "Security check was too slow."
Pros: "snacks, friendly staff"
Cons: "Our bags did not make the transfer, but helpful JetBlue staff at RDU. Have not gotten status update yet for luggage delivery even though plane should have arrived an hour ago. Boston airport security by gates E and C (when transfering from international flight after customs) very inefficient and also understaffed."
Cons: "Wouldn't let passengers spread out after boarding closed even though there were empty seats"
Pros: "Great entertainment."
Cons: "Delayed, rough flight."
Pros: "Was great"
Cons: "The stewardess left a cabin open, the captain didn't allow us to get out of our seats nearly the whole flight."
Cons: "Misconnect due to El Al flight being delayed."
Pros: "It was unexpectedly OK! :-)"
Cons: "It was a very tiny plane :("
Pros: "Great legroom, competent staff. Boarding process went smoothly."
Cons: "Should enforce cabin luggage limits - a passenger help up boarding process because they had an oversized bag that initially did not fit in overhead compartment, and they managed to get it in with much shoving. I don't think another airline would have allowed a bag that size as carry-on luggage."
Cons: "Easy and fast acces to aircraft."
Pros: "Prefer access"
Cons: "Schedule, we got late at Panama AirPort"
Pros: "The crew was great and the food selection very good as well"
Pros: "inflight entertainment"
Pros: "Friendliness, cleanliness"
Cons: "Seats were fine for me, but the gentleman next to me was too large for an economy seat. Consider size restrictions, as airlines do with bags"
Pros: "The price I paid for the ticket was outstanding, and that I am not charged for my checked bag."
Cons: "Yesterday, COPA "did not have a system" so they were doing everything MANUALLY. I almost missed my connection because we were supposed to leave San Jose at 11:23, but did not get off the tarmac until almost noon!"
Cons: "The flight was overbooked. The attendant did not inform us at all. We were questioned to a level that is acceptable on why we could not change our flight times. No vegetarian options to meals. Not sufficient blankets. When asking the crew for these things they had no customer service in explaininh"
Pros: "Sat in business, pleasantly surprised with the lay-flat seats. Would definitely fly with them again!"
Pros: "Crew and service was great."
Pros: "We seré stuck for 50 minutes in the plane, when landing as there was some problem probably with the airport ability to accept us. At first the captain anounced something but then no information was given. It was quite stressing."
Pros: "Easy flight, good service, attentive crew."
Cons: "Food was not that great."
Pros: "Great comfortable flight. Decent sized seat."
Pros: "Everybody was extremely cordial"
Pros: "Everything was very efficient and everyone was very pleasant."
Pros: "Some free alcoholic beverages. Good service from flight attendants."
Cons: "Zero entertainment for a long flight."
Pros: "Quick flight"
Cons: "The flight crew was friendly, the seat was comfortable, and the flight was quick"
Pros: "Early arrival. Friendly staff."
Pros: "Service and leg room"
Cons: "Wish there were TVs in the chairs"
Pros: "technology and movie/entertainment selection. plus drinks were included"
Pros: "The crew was super polite!"
Cons: "Seats were too cramped."
Pros: "Food was good. Crew was efficient and friendly."
Cons: "I️ think the crew could have come around with drinks more than once in a 5 hour flight."
Pros: "The call center was not accured The fligh atendent did'nt pay any attention"
Pros: "The price was really good, was the best way to returned yo Nicaragua."
Pros: "You pay for a ticket. If they get you to your destination safely and close to on time, they did their job. Once, half the fun was getting there; now all the fun is after you arrive."
Cons: "The boarding and departure took extremely long. I understand that there was a Power outage the day prior to this flight and that this cause major delays and issues throughout the following days."
Pros: "The electricity went out at the airport in Panama which caused cancellations and delays. Copa did not handle the situation well. They did not put extra staff to deal with all the people who missed their flights. It was a total mess. I had to wait hours to get a new flight."
Pros: "Overall good experience. Crew member were polite and pilot did well flying."
Cons: "Seats uncomfortable and way too cold in the plane."
Pros: "Free lugagge under plane food and alcohol!!"
Cons: "Long connection"
Pros: "Excellente customer service"
Cons: "No non-meat option for food"
Pros: "Nothing I like"
Cons: "Bad all around"
Cons: "Entire Flight delayed 90 minutes due to Costa Rica inmigration authorities burocracy.."
Pros: "The staff was nice and the flight was timely."
Cons: "There was no entertainment and the sanwich served was very small."
Cons: "Boarding was too slow"
Cons: "10 hr delay in San José. A nightmare!"
Pros: "The Service that copa has is incomparable. I hope the company doesnt change the"
Cons: "The plane didnt have screens on each chair...."
Pros: "The service by the crew in providing the food and drinks was excellent."
Cons: "I'm still traveling.. copa rebooked on united.. is coming in at midnight instead of 2pm.. missed an dinner event I have planned. Disappointed some people.. plus I'm still not home.."
Pros: "I liked the spacious seats and free food and drinks. I appreciated the flight being on time."
Pros: "Host and hostess' excellent. Food and drink was the high-lite of my trip. Most airlines do not give the quality Copa does. I will definitely fly with again. Do you fly direct to Costs Rico? from any NY or NJ airports Sincerely. Nora McGgrath."
Cons: "Less baggage weigh allowed than normal. Cost an extra $100. Plane left late with no explanation."
Pros: "The service was great. And I had a personal issue so I had to change my schedule and they were very kind and helped me."
Pros: "I loved the drink service. Star Alliance aircraft continue to impress me with their cleanliness and maintenance. The crew service is wonderful. I thought boarding was standard, compared to other airlines. The in flight entertainment was a positive surprise."
Cons: "If you stick to your part of the Panama City terminal, there may be VERY limited food options. For me the only food option in the area was a tiny fried chicken stand."
Pros: "The crew was exceptionally kind And efficient The food was ok"
Cons: "Not that much"
Pros: "The kindness of the cabin crew, the food the drinks"
Cons: "Major turbulence made the flight miserable"
Cons: "Seats were changed twice for this flight. It was very cold on the flight"
Cons: "Flight status"
Pros: "This was the best plane I’ve ever been on. 737-800"
Pros: "Short flight. Great helpers with my mom!"
Cons: "My tv didn’t work my WiFi didn’t work and no beverage service"
Pros: "cabin attendant was excellent"
Cons: "terrible plane because overhead space is extremely limited and the curvature of the plane limits legroom for window seats."
Pros: "Premium seating made a huge difference. Even though I am petite, I had a laptop, tablet and work that had to go under the seat in front of me, and I still had plenty of legroom."
Cons: "The seatback offered free streaming of AA entertainment on my tablet, but when I opened the browser and selected entertainment, the only option was to pay $9.95, so I just watched downloaded Netflix episodes. Plus the movies offered on AA streaming didn't look especially good."
Pros: "The boarding was fast."
Cons: "Gate person could have been more accommodating given I was not supplied a boarding pass. Had to get seat assigned at gate and she was irritated that I did not have a boarding pass. On plane stewardess was indifferent to issues with chairv and my attempt to change seat."
Pros: "Apologetic crew"
Cons: "Massively delayed with no compensation"
Pros: "Quick flight with no delays"
Cons: "Cramped seating."
Pros: "Crew was nice. I liked getting regular meals/snacks."
Cons: "More seat room! Better food. Maybe something other than pasta for a vegetarian version? More fruit and vegetables, less bread. All the video screens stopped worked halfway through the flight."
Pros: "Comfortable cabin temp, great in flight entertainment, and excellent flight attendants."
Cons: "Nothing actually. It was a very enjoyable flight."
Pros: "Food and service was very good."
Cons: "Relocating us to vacant seats so that we weren't crammed all together."
Pros: "Flight attendants were very attentive"
Cons: "Limited leg room for such a long flight. The person in front of my husband reclined their seat and he could barely move for the 8 hour flight. Check in process at Heathrow was not wonderful as there was plenty of seats but were not open for people to sit in. It was not pleasant holding a 33 pound toddler waiting in 30 minute line"
Pros: "Smooth flight and landing"
Cons: "Paying for upgrade seats that was tight"
Pros: "We left a few minutes early"
Pros: "Love flying with AMERICAN AIRLINES."
Cons: "Entirely too crowded."
Cons: "Least favorite leg of the trip. The seats were super tight with very little room. The crew was the least friendly I have met. The food was the least pleasing I have ever had."
Pros: "Exit Row Seating"
Cons: "Delayed Flight 1 hour and 20 minutes"
Pros: "Flt attendent was really nice, friendly, courteous"
Cons: "Flt not on time. A/C did not work properly."
Pros: "No complaints at all. Comfortable and on time."
Pros: "They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient."
Pros: "The trip was easy and the time very good set!"
Pros: "The flight was smooth and quick."
Cons: "My departure changed three times, The first change was an 82-minute delay, then a 2-hour delay, then a 30-minute delay. Overall, the final departure as only 30 minutes after my initially scheduled departure, but it caused a lot of frustration."
Pros: "Good flight. Fairly comfortable flight. Attendants Were friendly and helpful."
Cons: "The movie was mediocre. Biscuit cookie was tasteless. Would prefer peanuts or pretzels."
Pros: "Friendliness of gate staff"
Pros: "The crew were wonderful and very attentive. The food was excellent and served almost continuously - and free! Seats were comfortable and roomy enough to move around. Flight was not full and we were able to lie down to sleep a little."
Cons: "No complaints."
Pros: "The flight left on time. Pleasant crew."
Cons: "As usual, the seats for a 6'4" guy are not good."
Cons: "Broken in-flight entertainment system, broken ac plug, broken arm rest"
Pros: "Crew was friendly and boarding was smooth"
Cons: "Plane took off a little late but not enough to mess up my plans"
Pros: "Cheap seat had leg room"
Pros: "Everyone was quick"
Cons: "Small seats"
Pros: "on time"
Cons: "very cold"
Pros: "LIKED NOTHING. 5.5 hour delay on a redeye?! What's to like?"
Cons: "EVERYTHING was poorly handled by AA for this delay. You're at LAX, no pilot? no 1st officer? Where's the planning? And we boarded the plane on time, deboarded the plane, they gave us warm drinks and pretzels and cookies to tide us over. 5.5 hours later? we take off. Nothing AA did was done right for the customer."
Pros: "Direct Flight from LAX to RDU on a redeye."
Cons: "Delayed 5.5 hours at LAX. Boarded on time, waited at gate for 1.5 hours and then had to get off. During our delay waiting for a 1st Officer, the Captain times out. NO BACKUP CAPTAINS or 1st OFFICERS AT LAX? Then miraculously during our 3rd hour waiting for a Captain they discovered the 1st Officer was going to time out. So, rather than KNOW this while searching for a Captain, they waited for 3 hours and then had to find a 1st Officer to fill in. Result 2.5 more hours of delay. Even the Flight crew was in disbelief on this one. I think we should all get reimbursed and triple miles for this snafu. Not weather or mechanical - just poorly managed time -- BY A MAJOR AIRLINE - INEXCUSABLE!"
Cons: "Plane was delayed by 4 hours due to mechanical issues"
Pros: "Crew was the best."
Cons: "Boarding order does not make sense. Go back to the traditional system of boarding; last rows go first."
Cons: "On my flight from San Jose to Arizona there were no t.v , so it made for a painful five hour flight."
Pros: "On time"
Cons: "Lot of movement"
Pros: "It served the function of crossing the ocean. The crew was kind."
Cons: "The airplane was outdated. It did not have personal entertainment suites at each seat. I haven't flown across the ocean without being able to choose my own movie in 3 years. Also, because of the outdated entertainment suite, the headphone jack is located in the armrest to the side instead of in the seat back in front of you. This caused me to bend my 3.5mm headphone connection at one point while I was moving my leg, because the connection jack is located below thigh level. The temperature was unbearable, and could not be controlled by the flight crew. Dressed for winter weather and roasted for the entire flight. I actually was dehydrated when we landed because I was sweating for 7 hours crossing the ocean."
Pros: "No delays, speedy boarding and off boarding."
Cons: "Nothing..it was great."
Pros: "Great customer service and attention"
Cons: "No inflight entertainment"
Pros: "Seats were comfy and super clean"
Cons: "The staff never greeted us or said good bye. They didn’t really smile at all. Didn’t really seem to be happy or acknowledge us"
Cons: "Better customer service with drinks and friendliness of crew"
Cons: "A/C was too cold. We paid for Coach Plus but it doesn’t provide benefits equal to other airlines, such as free checked bag and priority boarding."
Cons: "Flight was delayed 3x then cancelled. Had to take another flight to another airport to get home"
Cons: "Serious turbulence. I don’t know to what extent it was avoidable, but my family was terrified for several minutes and nervous for the remainder of the flight."
Pros: "Got home alive,"
Cons: "loaded on flight THEN told there wasn't a pilot. Pilot got to work and announced we need fuel. Sat on airplane for two hours when we could have stayed in the terminal. You have had since Dec 17, 1903 to know that an airplane will not fly without a pilot and without fuel."
Pros: "We paid to upgrade to economy plus for the extra leg room which made the flight more comfortable."
Cons: "Seats do not recline"
Pros: "The roominess of the plane. Awesome."
Pros: "Snacks and drinks. Good legroom"
Cons: "I chose our seats online upon booking about 5 months ago and when we got to check in we were told we weren’t even sitting together for a 3.5 hour flight. Not sure why we got leftover seats when we chose already And booked months ago"
Pros: "Our flight attendants were delightful, courteous, and helpful, but the flight had ZERO entertainment available without additional payment (even the flight tracker cost extra money)."
Cons: "I didn’t like that the data before our departure our flight departure was changed from 1 PM to 1:30 PM and the day of it was changed again to 1:18, but then was delayed again. That issue made us late to Chicago which caused us to miss our connecting flight to Minneapolis by 4 minutes. 4 MINUTES!!! . So as I write this review I am sitting in ohare at 5:17 AM awaiting my flight when I DHOULD have been in bed in Minneapolis for the past 8 hours"
Cons: "We were crammed in like sardines"
Pros: "Enjoyed the extra space from Economy Plus - really made a difference from the complete sardine cans in regular economy. Crew was friendly."
Cons: "Unfortunately the crew blocked the path to the toilets in the back of the plane for over an hour... I've never seen a crew move so slow. Also, the DirecTV screens in front of each seat were annoying, as they put the controls on the armrest so they were constantly being turned on accidentally."
Pros: "The direct flight was really nice."
Cons: "That entertainment had an extra cost."
Pros: "Crew ROCKED!"
Cons: "Boarding and disembarking were quite painful with an overcrowded plane and most passangers carrying on huge bags. What happened to shoulder bags only for carry on?"
Cons: "It was boiling hot on this flight."
Cons: "Never made it to destination"
Cons: "Crew, timing"
Pros: "It was on time. An incident was handled well."
Cons: "The business class seats are worn and the entertainment options are very limited compared to Delta."
Pros: "Ok flight, no complaints"
Pros: "Overall geeat"
Cons: "Snacks suck I would appreciate one snack instead of a mix of 1 or 2 treats in a bag of nonsense. Peanuts, cookies, pretzels. Choose 1. never got wifi going on either flights. After struggling through downloading the unnecessary apps I was never able to connect, even with assistance from a flight attendant"
Cons: "No fee for movies on international flight"
Pros: "It got me to where I was going."
Cons: "Had to pay extra for entertainment."
Pros: "Smooth flight and on time great customer service"
Pros: "Friendly staff, on time, small snack was good"
Cons: "Very little space in seat"
Cons: "Had the most uncomfortable seats on the plane seats didn't recline as well . Also was giving no food not even a snack for a international flight which was absolutely redicoulous. Had to pay for bags when I fly American Airlines or southwest they are free. So your prices really aren't that great after you have to pay for everything."
Cons: "My baggage was lost and after a long day that's the last thing you wanna hear....but someone delivered it to me 2 hours away first thing the next morning."
Pros: "Efficiency was great!"
Cons: "Seats somewhat uncomfortable."
Pros: "Nice seats and lots of space"
Cons: "Rude crew on board"
Pros: "I was impressed with the fact that our crew initiated an alternate route so we could actually get to RDU when things had been pretty dicey. Excellent flying and landing under difficult circumstances."
Pros: "Delayed bc of weather."
Pros: "No think special!"
Cons: "Small space and no entertainment on an international flight."
Pros: "Good flight"
Cons: "Very small seats, no leg room."
Cons: "The gentleman beside me had 2 children with him but only purchased 2 seats. He and his children were in my lap and kicking me the entire time. It was a full flight so I couldn't change seats. I paid $330 for a FULL seat to myself, not so I could share the space with the people beside me because United allowed them to purchase 2 seats for 3 people. As a full-paying customer I shouldn't be the one to suffer because of it."
Pros: "Good just hate middle seat."
Cons: "We were boarded on the aircraft. A 737 800 that was booked full. No ac, no pilots, and the weather was fine. It was the worst flight I've ever been on. If you don't know when the pilots are going to arrive, don't board the flight and make everyone sit in a hot plane without even updating the passengers on the eta or departure."
Pros: "Good and frequent updates on delays and changes."
Cons: "No reasons for delays."
Cons: "The layover/ delay was bad and inconvenient."
Pros: "my flight was on time, and quick which is always helpful. I was able to sit at the seat I picked as well."
Cons: "Boarding took so long between all the kids which i think could have moved faster. The seats are always tight without much room. I'm pretty small so it doesn't affect me as much but I could tell some of the other travelers were uncomfortable. United has got to step up their snack game too. I got like a zesty ranch snack and I was happy I brought my own snacks."
Cons: "Once again just like the first United flight the AC was so cold. They did not offer blankets and my son was so cold I had to unpack tshirts to wrap him. Will not fly this airline again. This has happened twice now."
Pros: "The flight overall went fast - boarded, took off, landed within an hour."
Cons: "There was only one snack - a zesty ranch snack mix. I couldn't eat it because it was a little spicy. I was not offered an alternative, I don't know if there was one."
Cons: "flew delta on way down to liberia and they did not charge for any entertainment."
Cons: "flew delta on way down to liberia and they did not charge for any entertainment."
Pros: "Good crew Landed on time"
Cons: "Bumpy ride"
Pros: "Courtesy of staff"
Cons: "After the flight was delayed a hour and a half, they said we would have complimentary TV access, but it there was no tv sign for more than half of the flight."
Cons: "The doors did not close on time and the plane left at least 15 minutes late due to boarding delays."
Pros: "Great flight for the price"
Cons: "Nothing- there were delays but not due to the airline"
Pros: "The crew was very good, the plane was clean. The seats seemed brand new and were relatively spacious."
Cons: "I was not made aware that the regular seats do not recline as they do on all other airlines I have ever traveled on. Since I was taking a long, red eye flight it was impossible to sleep. When I asked an attendant I was told that they are 'predesigned for your comfort'..."
Cons: "I couldn’t reschedule or move my flight."
Pros: "Quick and easy check in."
Cons: "With visibly injured foot , I struggled putting luggage in overhead bin and flight attendant stood behind me calling out but offered NO assistance. The same when unloading. Customer service should not be compromised for economic fares"
Pros: "Left ahead of schedule, got to destination ahead of schedule and the pilot and his staff were true professionals that kept us informed. I flew Frontier two weeks ago, same destination and had a 30 plus minute delay, this made up. AWESOME! Thanks Frontier."
Pros: "Fast boarding, luggage arrived and undamaged"
Cons: "We were delayed almost 4 hours with no explanation"
Pros: "The boarding process was organized and the plane was clean. The service was top notch. I was a little surprised about the price to check a bag ($40 each way). I must consider that when comparing rates in the future. I will definitely fly with them again."
Pros: "Easy check in and boarding"
Cons: "My neck pillow"
Pros: "Plane was new - very impressive!"
Cons: "Plane was delayed with no explanation, No free snacks - just free water, high baggage fees"
Pros: "AFlight was fast and crew was accomdating."
Cons: "I did not like the fact that I was padded down not once but twice at the age of 69 almost 70. Really did not know I was a threat to the airlines. I'm staying with my daughter at Ft.Bragg."
Pros: "We took off 10 min early and arrived 27 min early!!! Pilot’s 2 announcements were friendly and informative"
Cons: "It was hard to understand the flight attendant’s announcements"
Pros: "frontier was the best"
Cons: "A la carte pricing! Metal chairs! Couldn't check in right away."
Pros: "The crew rushed from one other flight to ours and did a great job."
Cons: "I tried to take care of the carry on fee online, but found I had not done so at the checkin counter."
Cons: "Didn't like that I had to pay for my carry on luggage that wasn't told to me until the last minute. I feel that it should have been told to me when I booked the flight. Not happy about that at all."
Cons: "Flight delayed several hours. Seats don't recline. No food services unless you pay outrageous prices."
Pros: "Price but it would have been worth it to pay more money to fly with a different airline."
Cons: "This happened the Thursday before Memorial Day. My flight was delayed 34 min, 2 hrs, cancelled, and delayed for 7 hrs. This all happened in a 2 hr time span. The counter staff was very incompent and none of them seemed to know what was going on. They gave us a $10 lunch voucher and $15 dinner voucher which did nothing for the huge inconvenience it caused me. I had to change my rental car reservation to another company and cancel dinner reservations. I will never fly Frontier again!!!!"
Cons: "See above"
Pros: "In the boarding, counter lady help me by giving priority to check in after understanding I am a bit late"
Cons: "cabin crew was awful , especially one of them really need a psicological review about how to react and handle situations."
Pros: "Actually it all went very well it was my first time with that airline"
Cons: "The only trouble I had was fine in my seat the numbers were hard to see"
Pros: "I didn't miss my connection"
Cons: "The plane was sooooo hot. I was sweating the whole time"
Pros: "The crew was nice!"
Cons: "What Frontier doesn't tell you ahead of time is you have to pay for your seat and baggage both ways!!! This cost me an extra $82!!!! The seats weren't as comfortable as on a American flight either. I'll definitely use another airline next time!"
Pros: "There was not one positive thing that I can say about my experience"
Pros: "Good rate, comfortable seating, nice crew."
Cons: "Baggage prices"
Pros: "Frontier is similar to other budget airlines like Spirit where only a personal item comes free and the seats are a little tighter than usual. I thought they had good communication around the fee for carry ons (in the boarding process, they directed people to go online and pay the fee there if they'd already to avoid a higher fee at boarding). Staff were friendly and for a short flight (<2 hours) I felt it was perfectly comfortable, and I'm very happy with my decision given that the flight was <$100 and direct."
Cons: "No free snack/drink Pay for carry on"
Pros: "Crew was friendly and professional."
Cons: "Original ticket price was cheaper than other airlines, but after the $35 overhead baggage fee, the a la carte costs for a drink and snack, and the extra $120 for business class, we paid over $200 more per person per ticket that the past 4 times we've flown on Delta. Won't fly Frontier again."
Pros: "The cost value was AMAZING. It was super cheap."
Cons: "There wasn't any entertainment, but I mean, you get what you pay for, right?"
Pros: "Very professional"
Cons: "I didn't dislike anything"
Pros: "The crew was extremely pleasant and attentive. I did not try the food; however, I didn't hear any complaints from neighbors regarding their food purchases."
Cons: "The flight was almost an hour delayed, which appears to be a reoccurring issue. The seats are extremely uncomfortable and difficult to rest in. The option to reclimb would be nice to include in all seating, rather than the first 3 rows."
Pros: "Great price and more comfortable than some of the delta flights I've been on. I've read some complaints, but my personal experience did not reflect any of those issues. I will definitely fly with them on my next trip."
Cons: "It's pay to play. I can see where some people might get all snotty about not wanting to pay for every service, but, for people like myself, it's perfect. For a round trip to Orlando for $70... I don't mind sitting next to strangers in the middle seat, I'll survive not having snack and drink service, and I can keep to myself for 2 hours."
Pros: "Was stuck after hurricane Matthew- only flight that I don't think had a delay! Friendly staff, comfortable seating, plenty of storage space. Would definitely recommend again"
Cons: "We had to wait at the gate for 30 min before take off!"
Cons: "The flight ran 4 hours late, no apologies from the staff. The staff is rude and not helpful. Took 2 hours to get the luggage, since they were running behind with all other flights. Not flying frontier again, ever."
Pros: "The price was cheap. I say cheap and not affordable because of the negative."
Cons: "The flight was an hour and a half late so I had to cancel plans because I ended up getting home too late. The seats were super uncomfortable. What entertainment and what food??"
Pros: "The staff was surprisingly welcoming for a budget airline. Everything went very smoothely and both my flights on this round trip arrived early. Well done!"
Cons: "Don't like that you have to pay for any baggage other than a personal item."
Pros: "Went well."
Cons: "Didn't offer free water."
Pros: "I loved that we left on time and boarding the plane was not a hassle and the crew was welcoming"
Pros: "not a hitch!"
Cons: "had to pay $40. to carryon suitcase"
Pros: "captain & flight crew were awesome!!!! i recommend this airline anytime. very smooth flight!"
Pros: "My seat mates left me alone"
Cons: "The faithfulness of the attendants. They were harsh."
Cons: "Frontier has so many hidden fees!"
Cons: "WHERE WAS THE CAPTAIN/PILOT. THE FLIGHT WAS DELAYED FOR 1 HOUR AND THEN AGAIN FOR 15 MORE MINUTES. IS YOUR COMPANY SO INCOMPETENT THAT IT CAN'T FIND THAT ONE CRUCIAL CREW MEMBER WHO IS NEEDED TO FLY OR DO YOU NOT HAVE ENOUGH MONEY TO PAY YOUR CREW MEMBERS A DECENT SALARY THAT THEY DON'T EVEN WANT TO COME TO WORK."
Cons: "Nothing was wronf5"
Pros: "Simple. No surprises. Low cost."
Cons: "check in took too long. Even though we pre checked the bag drop line moved slower than check in line. Not enough agents."
Pros: "The crew were friendly, considerate, and good at their jobs."
Cons: "The 'best' part: Frontier tried to charge me $104 to correct a mistake in my name during the online check-in process! I called and the customer service person agreed to make the correction without charge but also verified that the company did initially post the charge. In general, Frontier tries to charge for every conceivable aspect of a flight, including ANY seat you select (so you must decline to select any to avoid this) and the little snack bags on flights. Also, the first checked bag costs $35. Use with caution."
Pros: "Everything was on time"
Pros: "The attendants were very kind and personable. The plane was clean."
Cons: "I paid $30 extra PER SEAT to get each family member a seat that reclined for our red-eye (Denver to Raleigh). Our row had extra leg room, but no ability to recline. My husband and boys were moved to reclining seats (see below). There was NO way to sleep on the $30 extra leg room seat. Ridiculous set up. The online seating chart NEEDS to be more specific and tell customers EXACTLY what kind of extras they are paying for - NOT JUST the price. Reclining seats cost just the same as the extra legroom seats, but doesn't differentiate which are which on the chart NOT GOOD. Also, with birthdates, the online seating didn't catch that my sons were too young to sit in the exit row. REALLY??"
Pros: "Price of flight, even including a checked bag."
Cons: "Seating space and comfort."