Pros: "Nothing"
Cons: "The aircraft looks like a WWI aircraft. So dirty. Floors were nasty with food not picked up from the last trip. Sits are extremely uncomfortable even for a 2 hr flogjt. Last minute flight so we had to do frontier... never again thou"
Pros: "The crew called out beautiful sights as we passed over them. The flight attendants were sweet"
Cons: "Would have been nice to have some entertainment"
Pros: "I survived!"
Cons: "Disruptive passenger should have been removed! The flight was delayed 2 hours."
Pros: "Nothing"
Cons: "At least let the people with no baggage go 1st"
Pros: "Really nice crew, really efficient boarding, I loved my seat assignment and the price was RIGHT!"
Cons: "Couldn't recline the seats, pretty harsh that you don't even get pretzels but I get it y'all."
Pros: "Price was right and my golf clubs arrived without incident."
Cons: "Flight was delayed over 1 hour with little explanation."
Pros: "Quick boarding. Crew was awesome."
Cons: "WiFi and in flight entertainment but I don’t see frontier changing that"
Pros: "I like how cheap the prices are for a simple weekend trip when you only bring one bag. The woman who boarded us at the terminal was AWESOME. She clearly loves her job, and loves people around her and honestly what else is there that's more important in life than loving people. She was funny, kind, considerate and incredible at customer service. Give that girl a RAISE. We boarded at 4:49 in the morning and her energy lightened the mood for sure."
Cons: "I didn't like how even the tray tables were cheap. I also don't like if you want to choose your seat you need to pay... why is that? No other airline does that."
Pros: "Great customer service checkin they were very kind and patient"
Cons: "the seats are not very big"
Pros: "Nothing. Literally nothing at all."
Cons: "This situation is a clear statement about the unfortunate state of affairs regarding "customer service". If anyone uses the bromide "the customer is all important", cite this example as proof positive of the lie that is that tired statement. This circumstance, was, essentially no one's fault and yet the employee reaction on behalf of Frontier airlines speaks volumes to the general attitude that the ORGANIZATION takes toward its paying customers. Due to delays on the first leg of the trip from DC to Denver, the connecting flight was missed. This is understandable on its own, as I have no expectation that a second flight would be held for me. However, the fact that Frontier, as an organization, feels ABSOLUTELY NO OBLIGATION WHATSOEVER to assisting their customers in arriving to their ultimate destination in a timely manner means they will never, EVER, get my money again. To make matters worse, the two options they DID offer, were unacceptable: 1) Offered a flight to an airport an hour away from my destination & 2) Offered a flight to my actual destination...two days later (in the airport on Tuesday; they offered to get me on a flight to my destination Thursday) AND this offer with absolutely no assistance regarding sleeping arrangements for TWO NIGHTS. In short, trip was complicated for which I do not blame Frontier. However, their complete lack of customer service to a paying customer ultimately has cost them future customers. My family travels frequently and I will certainly advise any and all persons I know NOT TO EVER TRAVEL ON FRONTIER AIRLINES! I will, however, recommend the FAR MORE CUSTOMER FRIENDLY DELTA airlines)"
Pros: "No service issues. Our seats were arranged so the family was together for no charge. We were given a bottle of water to mix baby formula for no charge."
Cons: "Hard seats"
Cons: "Because of Spirit airlines I was not able to get on my first flight therefore I couldn’t make this flight. And they’re not taking any responsibility that there was a domino effect because of the first flight being missed."
Pros: "In flight crew actually made people listen to the pilot. Boarding was fast and simple."
Cons: "Plane and seats to firm and to small. A sensor went down so they decided to hand write information from the tower."
Pros: "The people I was sitting next to."
Cons: "I didn't like the fact that it for delayed, the fact that the airplane was HOT when we boarded and I absolutely hates how loud the flight attendants were. It seemed as if they were slamming things in the back. Terrible experience!"
Pros: "Overall very well for first flight with spirit"
Cons: "I’m 5’9 and very skinny, yet still no leg space."
Pros: "We got here early and it was a very very smooth flight."
Pros: "Everything!!! Super impressed!"
Cons: "That I had to leave the amazing experience and go on vacation. :("
Pros: "Nice flight attendant keep the passengers smiling."
Cons: "Uncomfortable seats, having to pay for carry on and seats. Suggestion, change your marketing strategy or your days are counted."
Pros: "It was on time, smooth takeoff and landing. What I expected from spirit otherwise (no food/beverages)"
Pros: "The flight attendants were very pleasant"
Cons: "The counter to check in was a mob. 400 people in a line to drop off bags being serviced by 2 agents. What a joke People Stood in line for 2 hours just to drop bags. They had more people directing people to lines than they had serving people Once on the plane the flight crew was very nice"