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Cons: "When boarding staff where very rude specially a old lady that was supposedly helping passengers was very rude"

Pros: "Friendly, quick and easy check in."

Cons: "Smiles on statements. Plane was freezing cold. Lite didn’t work."

Cons: "Service for people not able to sleep on the long haul"

Pros: "Service, Hospitality, food, & comfort."
Cons: "Need more Hindi movies selection."

Pros: "That the flight wasn't any longer than it was"
Cons: "A bit hot n stuffy"

Cons: "I didn’t expect to pay to $30 for a carry on luggage"

Pros: "The food was quite good actually"
Cons: "comfort level was terrible"

Pros: "Space is tight but not expensive so it’s to be expected."
Cons: "Cheaper Wifi! I couldn’t even message without paying full price for wifi"

Cons: "The WiFi system is very slow"

Pros: "Nothing"
Cons: "I missed my sister graduating because of avianca"

Pros: "Really professional. Nice service."
Cons: "Lost a bag."

Cons: "The WiFi was out"

Pros: "Look at box above."
Cons: "Look at boxes above!"

Pros: "boarding very easy"
Cons: "no drinks ir snacks offered"

Pros: "Lost my luggage"
Cons: "Lost my luggage"

Pros: "10"
Cons: "10"

Pros: "No issues and it was on time"
Cons: "Not applicable"

Pros: "All services where very good from check in to arrival In L.A."
Cons: "There wasn't anything I didn't like."

Cons: "Left my Kindle on the plane. It has yet to be returned/found."

Pros: "There was a lot of space and a quick departure."
Cons: "When we got to LA event though we were early we had to wait. I know its not the airlines fault but it sucked."

Pros: "Nothing"

Pros: "Everything went perfectly. Thank you."

Pros: "Finally sitting in my seat"
Cons: "3 hrs late sucks"

Pros: "Check in was easy. bags made it."
Cons: "Sitting on the runway because of security "issue.""

Cons: "It's too bland and they charge you for your luggage. The ticket wasn't cheap to begin with."

Pros: "The accuracy"
Cons: "The chairs"

Pros: "Fast"

Pros: "It was on time which was good"

Pros: "The food"
Cons: "Waited half an hour to take off"

Cons: "Was asked to pay $25 extra for my luggage. That should have been disclosed up front on the ticket. Not happy"

Pros: "The directTV was great."

Pros: "On time, organized boarding"

Pros: "Same"
Cons: "Same"

Pros: "Chairs were comfortable on this plane"

Cons: "Maintenance delays and rerouting caused me to miss my reserved ground transit in LA... United claimed on the phone I would be reimbursed for a taxi, but changed their mind when I sent them a receipt a few days later."

Pros: "Friendly and attentive staff."

Pros: "Timeliness and orderliness"

Pros: "same comments as above"
Cons: "same comments as above"

Pros: "The price Phoenix to LA and back for around $77"
Cons: "I got the shitty set by the exit door that didn't recline no big deal on such a short trip"

Pros: "Gate personnel were great."

Cons: "My TSA wasn't tagged to my ticket"

Pros: "Staff was great"
Cons: "Second delay in a row"

Cons: "When i came back to my country everything was ok until i got my credit details and i saw that your receptionist stole money from my card. I should have pay for an exstra suitcase 60 dollars so i gave the receptionist my credit card. Yesterday I got my credit details i saw an extra charge of 400 hundred dollars !!! I am so mad and im waiting for you to cancel it and recompense. I hope it will be soon before i involve a layer and require you. My phone number is +97224518838."

Pros: "Excellent"

Cons: "See above"

Cons: "All good"

Cons: "My luggage was missing!"

Pros: "Nothing"
Cons: "Everything"