Better management of the boarding line and the crew should check for trash more often
Pros: "Old aircraft showing its age."
Pros: "The crew was amazing and smooth flight"
Cons: "No entertainment option was avail except WiFi (T-Mobile) which wasn’t free"
Pros: "all good"
Cons: "Missed the flight due to the sheer unhelpfulness and incompetence of the gate personnel. They would not let me board, since I was about 10 minutes late. THEN THE PLANE WAS DELAYED FOR ABOUT 2 HOURS!!! I was stranded in NY, overnight, and had to pay hundreds of dollars for a train ticket and a cab."
Pros: "Pedro helped me in Punta Cana with a wheelchair he went out of his way to make sure I was okay and comfortable. He was amazing! I so grateful for him."
Cons: "The trip from Atlanta Georgia to Austin Texas was TERRIBLE!! The delta staff working the counter in Atlanta were rude, I was actually forced to get a complete stranger to help me with my wheelchair because there was no staff to help me. I was yelled at by delta staff. It was a horrible experience."
Pros: "The plane was nice and the entertainment on the flight was great! Flight crew very friendly."
Cons: "Our plane was delayed multiple times and we were not provided an explanation as to why. For as expensive as this fare was the fact that Delta was at fault for the delay and did not offer any compensation for that delay is frustrating. A few extra free snacks doesn’t cut it."
Pros: "Crew was nice"
Cons: "It would have been better if the flight wasn’t 3 hours late."
Pros: "The female crew were really nice to my 3 year old daughter and made her feel at ease on the flight. Hi"
Cons: "Boarding at the Punta Cana airport was disorganized. People just got on whatever line they wanted and no attention was paid to whether passengers were first in line vs last in line, priority seating vs general, traveling with kids vs no kids, etc."
Pros: "The check in counter personnel was VERY UNHELPFUL. I was running late to previous Delta flight baggage delay. The counter person would not let me check in even though I still had good 45 mins before take off. AND THE PLANE WAS DELAYED BY 40 MINUTES ANYWAY! I never made the flight, had to take train."
Cons: "The entire Delta customer service was a nightmare. Delayed flights, literally lying supervisor who escalated a dispute, absurdly poor service. ASSISTING A PASSENGER WITH A TRANSFER TO ANOTHER DELTA FLIGHT AFTER THE FIRST ONE WAS DELAYED IS "NOT A GUARANTEED SERVICE". Seriously, it is basic courtesy!"
Pros: "The flight was on time and quick."
Cons: "the number of kids......not too fond. :/"
Pros: "Smooth flight. Everything was great."
Pros: "I always appreciate in-flight television even on short flights."
Cons: "Very tight seating."
Pros: "I love Delta! Always professional, efficient and polite. They disappoint on this round-trip flight. They are my go-to carrier. When I call the people whom I speak to are always very polite and efficient"
Cons: "The person next to me was a very large individual and the seats were not wide. This phenomenon had nothing to do with Delta as a carrier, however."
Pros: "Everything was great everyone was fantastic. F"
Pros: "Not sure why this flight was delayed inbound. But it made the departure late by over 30 minutes."
Pros: "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
Cons: "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
Cons: "Never told why we were delayed by more than 90 minutes"
Pros: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Cons: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."
Pros: "Everyone was friendly and got us to our destination"
Cons: "No food, no outlets, a terrible delayed not explained to passengers."
Pros: "Nothing.. the entire experience was horrible. Nasty seat. Had to get rebooked 3 times to finally get home but had to fly into a different airport and you also lost my bag so I have nothing to wear to my father's funeral."
Cons: "Everyrhing. the entire experience was horrible. Nasty seat. Had to get rebooked 3 times to finally get home but had to fly into a different airport and you also lost my bag so I have nothing to wear to my father's funeral"
Cons: "Unexplained delays, lack of transfer services (there was no separate connections security screening; passengers were required, after a redeye flight and customs, to switch floors and stand in long lines with general security. Also, no beverages of any kind were offered."
Cons: "I was good with the flight, my friend had some allergy problems with the ac."
Cons: "The airline booked us on two flights from SLC to BWI. Unfortunately, our seats on our original connection were released so when we arrived at our gate our only option was to split up and take middle seats - even though we had paid over $100 ea. for upgrades. Delta offered nothing for this. One of the flight attendants was in a terrible mood - she was cold and rude and would not even look at passengers - which her fellow crewmates noticed and tried to compensate for."
Pros: "The staff was wonderful and the flight was smooth"
Pros: "Quick boarding"
Cons: "Seat was very cramped and I want able to be comfortable at all. I couldn't even sit back I the seat!"
Cons: "JFK was depressing but not Delta’s problem."
Pros: "Delta is not a good place to be"
Cons: "Delta is not good on customer service"
Pros: "Snacks & beverages on a 1 hour flight. Very nice crew"
Cons: "Older plane, no entertainment"
Pros: "Kyle was our flight attendant. He was great. Attentive the whole trip and served us water and snacks."
Pros: "I missed my flight and was not able to rebook any of it, losing 600 dollars..."
Pros: "I am 6’3” and have difficulty with leg room on planes. Staff help me out by moving my son and I to Comfort seating row."
Pros: "Where the flight attendants on my AeroMexico portion were authentically compassionate, the flight attendants for delta were superficial. The flight attendant,while serving us drinks, started saying what great passengers we were but her flight from Dallas the day before was definitely a feeling the effects of the full moon. This was our first interaction with a flight attendant. She had no basis for saying we were great and as we didn't have a relationship other than ordering drinks she had no basis for complaining about her Dallas to us. She would leave it to us that she was being put upon by the customers that she was getting paid to serve. Where the Aeromexico flight attendant genuinely enjoyed serving her customers."
Cons: "They forced everyone in the third zone to check our hand carry and there was no entertainment."
Cons: "Terrible staff"
Cons: "Whatever hack airline you are contracting with to do shuttle flights is terrible. Both the flight itself and the customer handling. If I ever see the option "operated by endeavor air" I am avoiding at all costs."
Pros: "very little"
Cons: "Could they make sears smaller? The plane was really old too."
Pros: "The crew was nice and helpful."
Cons: "The economy plus wasn't nearly as nice as any other airlines. It gave the least amount of extra leg room and the only other amenity they gave was a toothbrush. Even United economy plus is bigger. Plus if you want to change anything you have to pay include just to try and go stand by on an earlier flight."
Pros: "Had a chance to download the entertainment app during layover, so could take advantage of movies available on second flight. Crew still good; gate attendants friendly; snacks/drinks readily available."
Pros: "Comfortable seating and roomy"
Pros: "Excellent flight crew, good selection of snacks, excellent seat and leg room."
Cons: "Lavatory was unusually smelly no charging port"
Pros: "Delta is definitely the jewel of commercial airlines. I understand making money depends on how many bodies you can transport at one time. But as a large man the seat size and leg room could be improved. I unfortunately cant afford first class to remedy this problem."
Pros: "Getting on board was smooth and efficient. Service was friendly on flight. Arrived on time."
Cons: "Not applicable."
Cons: "My flight from ATL to BWI was horrible. It was not a Delta plane. Possibly borrowed from SpiritAirlines, which is an airline I will never fly again even if offered a free flight. That's how strongly I feel about their planes and service. I was seated in a 2across row where the seats were small and my knees were jammed into the seat in front of me the entire flight. I'll grant you I am a big girl at 6' 250 however the first leg of my flight from FLL to ATL which WAS on a Delta plane, was fine. I did not feel smashed into the seat. For the money, I feel like I am due more than being locked into the seat unable to move more than 1/2 inch for an entire flight. Thankfully the flight was under 2 hours."
Cons: "Our carry-on luggage was taken away from us because the gate agent decided it looked too big. A family of four with luggage larger than ours was allowed to carry theirs on. Our luggage was then sent down to the baggage carousel at Baltimore. We took carry-on to avoid this. I don't think we will fly Delta again."
Cons: "Not a lot of leg room"
Pros: "The pilot gave all the information pleasantly. It was easy to find my seat and everyone was compliant with COVID-19 rules/restrictions."
Cons: "Boarding process could’ve been a bit quicker. There should be free accessible WiFi for everyone."
Cons: "The seats were tiny! I'm a big woman, but not a huge one and I struggled to get my belt on. Considering how nice their seats are, this is one of the smallest seats I've ever sat in!"
Pros: "Loved sitting in exit row. So much more room!"
Pros: "The crew was great and provided a quiet environment for the red eye flight."
Cons: "The boarding process needs to be reevaluated. Perhaps the plane should be boarded from the rear to the front or from window to aisle seat. These suggestions would streamline the boarding process."
Cons: "Flight was delayed 3 hrs"
Pros: "Awesome Customer Service"
Pros: "Easy flight. Free drinks and snacks. Nice crew."
Cons: "No individual entertainment. Do not help those that are AA members"
Cons: "There was room for my carry on, although they said it was full and cheked it"
Cons: "the fact they changed my schedule and had to come in earlier customer service was awful and my luggage came back dirty and the best response was that the belts are dirty and i can expect wear and tear. not only that i had to book myself an earlier trip to pay the standby fee so i can leave the same time my brother left tsa screening had us wait 20 min before we move in the line for the fact no worker was there but one guy and i was the last person to board the plane after almost missing closing gates my expierence was awful and disrespectful"
Cons: "Over 45 mins for bags to get on the belt ? Ridiculous. Won’t fly with AA again"
Pros: "Teeny little plane but easy (early i think!) boarding process and nice flight attendant."
Cons: "We were in quite a long line to take off and when we arrived in bmore there was no one to manage the jet bridge and we sat for a little while. Seems like these issues should be easy to solve - you know when the plane is arriving for over an hour!"
Pros: "Amazing and comfortable"
Cons: "We left a little late."
Pros: "Customer service, boarding and service onboard were excellent."
Cons: "Getting canned and put on a flight five hours later. Good job AA"
Pros: "I was under the weather and she was very very very helpful Mary and all AA flight attendants are great I will fly AA as often as I can because of Mary"
Pros: "-Efficient Boarding -Great flight attendants -Communicative Pilots (flight time, number in line on runway, etc)"
Cons: "Did not dislike anything on this trip."
Pros: "Got two seats to myself."
Cons: "I don't even know who our flight attendants were. Did we have them? Isn't that a requirement?? Guy in seat in front of me was super rude (yes, I know it's not the airline's fault.). Terrible turbulence (again, not AA's fault)."
Pros: "No problems."
Cons: "All was well."
Cons: "I didn't like the fact that I was told to preboard when I checked in before the flight and was told by another employee i was in group 6 and shouldnt be in line. Had to explain why I was preboarding and didn't like having to hold up the line. It was embarrassing."
Pros: "I like the ease of boarding and the offer of complimentary check-in if the bags. I assume it was because the flight was fully booked. Overall I was pleased."
Cons: "The entertainment could be better during the flight. I also don’t remember being offered any snacks during the flights either."
Cons: "When I checked in my luggage, the price did not include local taxes."
Pros: "Crew was outstanding"
Cons: "Hurried beverage service since arriving early. R"
Pros: "flight crew on my way to BWI were great!!!"
Cons: "american airlines does not care about the privacy of their passengers. even after several calls my information wasn't updated correctly and my flight confirmation was passed along to members who weren't even traveling. there was no in flight entertainment and in order to pick seats together i needed to pay extra (i thought i was flying with american not spirit) apparently the only way i can be helped is writing a letter to customer service which they will review within 10 business days. THANKS american for starting a war in my family and ruining my trip. unfortunate the crew is so awesome but the customer service is mortifying, rude, inconsiderate and completely mechanical. i dont ever intend on flying with them again unless necessary."
Cons: "Told me that if I checked my carry on bag at gate, I'd be able to pick bag up from from the gate at the other end. Instead it went to baggage claim with took more than 30 minutes."
Cons: "The departure was delated more than 30 minutes and the arrival disembarking was to slow."
Pros: "the flight attendants were very professional on this flight. the lead attendant was very personable when giving announcements and going through the safety procedures on the public address system. the other two attendants were also very professional in their services as well."
Cons: "flight 1920 was almost an hour late with boarding. I am extremely upset because I paid an extra $75.00 on day of to get home earlier but ended up getting home at the same time that I would have on my original flight because the flight was late and I missed my shuttle because 1920 was late boarding. I should be reimbursed SOMETHING for my inconvenience...especially after paying $75.00 extra for an earlier flight."
Pros: "The plane was new and nice looking"
Cons: "The flight was delayed. The crew was rude . Seats were not assigned until boarding NPILWL3B. Of course they give you the worst seats."
Pros: "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."
Pros: "the flight was great and comfortable"
Pros: "Short flight. The crew was nice. The food and entertainment should be Not applicable because it's a short flight - I was not expecting it."
Cons: "Boarding was late, very small carry on compartment - maybe because it's a smaller carrier. A lot of people had there carry on placed in a valet service so it took a while for them to get out because they were waiting for their carry ons."
Pros: "I liked how smooth flight went especially after all the bumpy rides I had been on"
Cons: "I didn't like that I wasn't able to sit with the person I purchased my ticket with"
Pros: "The flight attendants were very pleasant"
Cons: "There is very little space in the seats, I had a big guy sitting next to me and I had trouble sitting with my back straight, he was taking some of my seat! Also they charge for luggage 25$ like the domestic flights"
Cons: "Horrible, inflight experience, customer service"
Cons: "We sat on the plane for over 2 hours before takeoff. We were offered no competition other than a quick appology from the pilot."
Pros: "Got me home safe"
Cons: "1st: the gate was changed three 20 mins before boarding 2nd: we were in the plane for an hr before actually flying out"
Pros: "Roomy seat, great price"
Cons: "No ice in my water."
Pros: "The crew and the comfort"
Cons: "The entertainment"
Non reclining seat, not even water provided, no basic wifi provided
Worse airlines in operation spend your money elsewhere customer service is god awful. Clerks are rude as not worth the savings
8 hrs later the fly was cancel
Moving the gate across the airport and a 7 hour overnight delay made this awful
Not a good experience. The purchase, charges, and the hidden information and obligatory Covid test right at the checking moment. Difficulties with the carryons set up.. I won’t recommend this company.
Liked thee timeliness Did not like that a passenger coughed the whole way Flight was smooth Staff was helpful I wish you at least gave out trays of water. That would help avoid dehydration
The seats were comfortable. They need to have a better system to board.
Flight was delayed on takeoff, was delayed landing, and took over 45 minutes for baggage claim to start
Delayed, super uncomfortable, nothing to entertain at the gate. Terrible
The flight was good. It really was unfortunate that there was no complimentary snacks/beverages and entertainment.
Everything, the only good experience I had was at the counter when I checked the bag. There was barely any communication from frontier on why the plane was delayed, it kept pushing the time even when we were on The tarmac. Terrible experience
delay with no clear communication
Pros: "Fast easy boarding and direct non stop flight"
Cons: "Explain works and perks better."
Pros: "Inexpensive, direct flight. Very friendly flight crew."
Cons: "Works, Perks explanation. Misleading buy one covers all whennavtually buy one means everyone has to buy it"
Cons: "Apparently, if you pay extra for carry on luggage and you have seats in rows two and three, you can’t use the overhead compartment, which then somewhat defeats the extra legroom you paid for when your carry on has to go under the seat ahead of you. And the flight attendant was rather rude in her insistence about where my luggage “couldn’t” go."
Pros: "The guy at the front desk was awesome. Friendly and very helpful."
Cons: "We were delayed for 2 hours with little to no notification or accommodation"
Pros: "An itenirary update ahead of time. We missed our flight."
Cons: "Send us an update the day before about upcoming flight."
Pros: "On time departure, early arrival. Lead crew member helped me find a trading card Frontier does with all their animal mascots I use for scrapbooking my trip. She took the extra time to find one in a kid snack pack and gave me whole thing! Made my day."
Cons: "Plane was a bit dirty from quick turnaround service. Crumbs on all my row, window smudged with who knows what. My Lysol wipe came in handy."
Pros: "Crew was super pleasant and chipper. Passengers seemed to have a handle on how to board in a timely manner."
Cons: "Management could schedule time for maintenance software updates so as not to affect departure time. We were 20 minutes delayed."
Pros: "Great customer service. Bag drop is super easy and fast."
Cons: "No WiFi."
Cons: "Flight was delayed to 5pm. But left almost an hour early. Flight left without me. Not much notice to other passengers. Every airport display and the gate display said 5pm. Many passengers left behind"
Pros: "The crew was great! Got the job done and entertaining at the same time"
Cons: "The weather could have been better"
Cons: "Crew pretty lazy.. sat most of flight talking"
Pros: "Nothing in particular"
Cons: "Frontier has issues with maintaining schedules. Also, the aircraft are too basic."
Pros: "Not one part."
Cons: "They plane broke down and I understand that...frontier employees being rude to us when we asked for updates I do not. There were loud and obnoxious people on the flight that the flight attendants did nothing about. Overall terrible flight."
Pros: "The crew was amazing, very professional and very funny. They made up for the long waiting. It was one of my best flights in general."
Pros: "Crew was great, quick boarding."
Cons: "Seats are extremely uncomfortable. There were no food/drink menus in the seat section where they should be."
Cons: "Being in the absolutely last seat with no window."
Pros: "Smooth flight"
Cons: "Paying fees for everything"
Pros: "They did a great job and baggage is free for active-duty military"
Cons: "They did a great job and baggage is free for active-duty military. Bathrooms were clean and staff was professional."
Pros: "The price & crew: great. The flight was timely."
Cons: "Seats a bit too close. Hidden bag fees not mentioned in booking."
Cons: "I had to pay 40 dollars to check my bag or 45 to carry on with me. Ladies were accommodating when asked to change my seat from a middle to an aisle which was nice as I wasn't given the option to pick my seat while purchasing but when I arrived to my seat a grandmother was sitting with her grandchildren. I of course was not going to ask anyone to move, so I was ushered off to the next available seat. Was happy to let a family sit together but was not please with the lack of profession to begin with."
Pros: "Crew was nice"
Cons: "No reclining seats, no food served or for sale (only candy and other snacks). Before purchasing the tickets it appeared to be the cheapest option, but then you have to pay for a seat?? Other airlines do this too. What exactly was I buying then when I bought a ticket? And the price of a carry on is even more expensive than a checked bag. I guess the price of the ticket is just for the privilege of considering a spot on the flight. Won't make this mistake again."
Pros: "Courteous flight attendants, clean, comfortable on-time flights."
Cons: "There was nothing I did not like."
Pros: "Boarding the plane from the ground using both the front and rear doors of the plane made loading carryon luggage much better than airports that use an enclosed extended arm for only the front door. The extra leg room for sitting in an exit row with reclining capability is huge! I would be willing to pay to get an exit row all the time since the first flight was spent in a "normal" seat and the leg room is pretty bad with how many rows of non-reclining seats have been crammed into their planes."
Cons: "The open access to the planes required extra security personal constantly checking passports and boarding passes because there's the possibility of wandering over and boarding an incorrect plane."
Pros: "The crew was amazing!"
Pros: "US130.00 for a suitcase, a ,TV and a carry-on ls too much. I Will never travel with you agaiin.."
Pros: "I am disabled so i get wheelchair service, door to plane. The people who wheel me around are polite and the young lady who got me to baggage and to the pickup at the door was so kind. I am 200lbs and she was a petite lil thing. She stayed with me till hubby pulled up to make sure i was safe in my car. The flight attendants are always courteous and help put my cane above in compartment. I cant reach over my head, nerve damage...have flown frontier 2-3times a year for 5 plus years and have had only one incident..."
Pros: "The price"
Cons: "Everything else. Most uncomfortable seats ever with the smallest tray tables known to man. Also, absolutely no screens or movies."
Pros: "The fact that they charge for carry on luggage encourages people not to bring those over sized bags. So finally there is some room for your stuff."
Cons: "The fact that you find out after you booked that there is "NOTHING" included. You want to check a bag, "That cost extra" You want to bring a carry on bag, "That cost extra" You want to sit with your wife, "That cost extra" You want something to drink, "That cost extra" The worst part is that you have to pay extra for each flight separately. By the time you add all those "That cost extra" together, you can book a flight with an airline that at least serves you a cup of coffee during the flight."
Pros: "Hey just a normal flight like the rest except I saved over a hundred dollars and it was a direct flight."
Pros: "I do not normally complain, but my two flights this weekend were more than an hour late each, coupled with horrible cramped seating, unfriendly flight crew, tons of extra charges, and a dirty plane. I will be trying to avoid frontier flights on the future."
Cons: "See above."
Cons: "We experienced an unannounced, significant delay in boarding and departure."
Pros: "Except the animals. I still like the animals. Honestly, the only reason I ever fly frontier now is when it happens to be the cheapest. I do like direct flights, but I don't mind two hops if I can actually sleep on the plane because the seats are comfier on other airlines."
Cons: "Seats don't recline at all (they used to!), and they are much harder than they were before. Which makes it more difficult to sleep on the plane. When we landed, we were about to be ahead of schedule, but either due to some disorganization on the part of your staff, or due to not having enough Frontier gates in DEN, we had to wait at least 30 minutes to actually get off the plane, which made us very late to what was already going to be a long, late drive. You just made it worse and made us more tired. Also, not a huge deal, but what happened to the inflight entertainment? It seems like when you changed out the seats, the entertainment went away too."
Cons: "Staff wasn’t really engaging and acted as if they didn’t want to be on the flight"
Cons: "Seats that recline would’ve been appreciated."
Cons: "The flight was delayed for almost 2 hours."
Pros: "Still no entertainment options or internet on spirit. Ok if price and schedule performance holds strong. Considering no recline seats, seat is surprisingly comfortable for short trips."
Cons: "Baggage claim still slow considering you have to pay for."
Pros: "It was easy to get on and off the plane"
Cons: "Seats don’t recline due to no leg room. When we got to our destination we had leg and knee problems as all in my family are between 5’7 - 6’1. Baggage fees are horrible I was told my purse was considered my free carryon!! luggage can’t be over 40pounds! Lastly baggie fees go up as you get closer to departure. Just a horrible airline which we will NEVER fly again as you don’t save money at all."
Cons: "Customer service was poor and flight attending was super rude. This would be my last time taking Spirit and I would make sure I inform everyone I know. I was charged twice the amount when I got to my terminal. How unprofessional. Karl, Daniel Emeri."
Pros: "flight attendant was nice, but..."
Cons: "The flight attendant said that i was sick and they escorted me off the plane after i ran to it from check in counter because they were boarding already. I ate literally in the car before i got to the air port, so check in told me to run to make it. the tsa knew i asked people if i can jump ahead in line and they said yes, they all knew i was in a hurry, the boarding door guy knew that i was out of breath and i told him i was out of shape, so dont mind me. I was one of the last people to sit down. So after 15 minutes of me cooling down, and after the flight attendant gave me water, napkins, and an ice pack, then i felt nauseous and i threw up in the bathroom. I felt much better because it was the food that i just ate right before i did all the running. I told them that this is what happened, and as you can see i am sweaty and was in a hurry to make it here. they said for my safety that i need to get off the plane to be examined. I literary purged the full stomach i had after running from one end of the air port to the other. It has been told to most people that you must let your food digest before doing physical activity. I am out of shape and that run over exerted my body. So they had me removed off the plane, after i desperately attempted to make the flight before they stopped boarding, which i did, and I got taken off. Rude."
Pros: "Low cost travel with no frills attached. Friendly crew. On-time boarding, before scheduled time arrival! Had heard a lot of bad things but my experience was not bad at all."
Cons: "Not even basic beverages & snacks provided for 5-6 hour flight."
Pros: "What did I like? That we landed, intact. Thank you Mr. Pilot, you were the only solid investment in this wretched saga."
Cons: "Where to begin. I suppose we wittingly pay (or rather don't pay) for the space, so I'll focus on the crew. The attendants were rude, not just to me, but to an older lady who didn't speak much English. It all started when The woman had gone to the restroom and was trying to get back to her seat. But the beverage service had already started, so the woman stepped up to the cart, about three steps behind, and politely waited for it to move up the plane, thus freeing her to get to her seat. Instead, the flight attendant yelled at her at the top of her lungs to "get back "! As if that wasn't enough, the attendant proceeded to push the cart backward into the woman so that she would step back, and did not relent until the woman was back at the end of the plane, standing at the bathroom. What a disgrace."
Cons: "Did not like quality of the plane too small seats and not too clean either"
Pros: "When the lost luggage was returned (nothing missing) they put a cute tag on it that said "I missed you". But the aggravation was not worth the humorous picture of a bag with open arms. May I suggest that future passengers don't check luggage in more than 2-1/2 hours in advance. I suspect that they may not yet have a cart to accumulate luggage for your flight."
Pros: "The crew during the flight was pleasant."
Cons: "They say why're the cheapest airline around, and that's true....in the worst ways. The flight itself isn't expensive, but they charge $30 per bag you carry on and more for checked bags. They don't offer free water on long flights, and they make you pay for any and all beverages. Nothing is included in your flight. Their new planes, while 'green' and fuel efficient are unbearably uncomfortable to fly in. The seats are hard molded plastic with about an inch of padding and aren't adjustable T all. Flying more than four hours was pure hell, seated upright. Also, be sure to pay for your bag at the ticket counter. They charge you twice as much at the gate if you don't remember. And it's printed on your boarding pass, so don't think they're letting you off easy. It's a trap to get you to pay more."
Cons: "Repeated delays, before take off and after landing. Announcements of brief delays after landing raised expectations, and when they proved inaccurate heightened anxiety about prolonged wait. Despite no turbulence for long period after reaching cruising altitude, the seatbelt sign remained on, thus preventing use of the lavatories."
Pros: "That the plane actually landed."
Cons: "2 hours late and 5 different gates. The funny part was kayaks notifications of gate changes were faster than Spirits Crew. When I asked if the new information was correct she gave me attitude. Then 10 minutes later reported the new gate that Kayak had already determined. That was just boarding. Paid for the more comfortable/spacious seating which was nice but useless when coupled with seats that do not recline whatsoever. Painful and slightly torturous. Don't fly them you'll save money by choosing someone else. $ to pick seat $ to bring a carry on...those who didn't know that paid somethingnlike $65 at the gate. The worst. Never again."
Pros: "Nothing. If this airline lasts a year I will be surprised."
Cons: "Pricing is deceptive as any assigned seat costs extra. Boarding is a mess. I think they sell group 2 boarding as an extra but let group 2and 3 board together. Aisle, window and middle seats board together so people are constantly clogging aisles during boarding to let people into middle and window seats. As a result the policies that reduce carry-ons don't speed up boarding. They do clog up the departure lounge as people who haven't paid for a carry-on are pulled aside for a charge that makes their total flight cost the same as a carrier with the usual, albeit slim, amenities of most domestic airlines.This flight was hours late as was the other leg of this trip. Seats do not recline, at all. Some seat backs are just a layer of fabric, so if someone puts a knee or foot forward you get a real jab."
Cons: "I accidentally booked an 9pm flight when I meant to select 9am flight at 8am after missing my jetblue flight. I needed to get to Baltimore for work. I went through security and while I was about to board the plane they turned me away due to my ticket being incorrect. The woman checking the boarding passes rudely said "there's no room on this plane so we can't switch this ticket to 9am." I went to Spirit customer service minutes after I was turned away and they told me there was in fact room on that plane. So because of an honest mistake, they 1) wouldn't refund my ticket and 2) were rude and unhelpful and refused to let me on a plane that had plenty of space but they didn't want to inconvenience themselves for 5 minutes to change my boarding pass even after I had gone through security. I will never book Spirit again, even if I'm desperate."
Pros: "Everything went smoothly"
Cons: "A lady helping to help us print boarding passes wasn't very professional. She just said, "you have to print your boarding passes before you go check in your bags." Her tone was commanding and rude. Could use improvement and some fine tuning. I know she didn't mean to be rude. Just needs more training. I got the notice of the gate change when I got home to Baltimore. And things are just too expensive. Even though I checked my bags and paid online, I still paid $40. Too expensive. And you pay for every little thing. I would fly Spirit again, but likely not my first choice."
Pros: "Despite the impending blizzard later that day, the flight arrived on time and was smooth enough I could catch a quick nap. Definitely helped with my anxiety with flying. We chose the seats with extra legroom and they were pleasant. Boarding on and off the plane was relatively quick because the plane wasn't huge. Would definitely fly Spirit again. The price was definitely a plus too."
Cons: "Overall the additional cost of carry-ons or checked baggage was annoying but it was hard to complain since our tickets were so cheap."
Pros: "We didn't die tragically young in a fiery inferno of plane parts."
Cons: "This is a very long list and repeats much of what I previously mentioned (hidden fees, lots of 'em), but I will add that at the gate there was some sort of mystery drama that led one of the staff members to some pretty exasperated proclamations. It seemed like a bunch of high schoolers running an airline with the amount of professionalism one might expect from a pep rally. We seriously had concerns about the staff's competence at that point. The strange smell just prior to take off and the instruction to close our vents so the plane could take off didn't do much to reassure."
Pros: "Love the prices and the cleanliness of the airplane. Every staff I have interacted with have been friendly, polite, and look as though they enjoy their job and coworkers. The Spirit terminal at the Baltimore airport is phenomenal. It is spacious, clean, bright and modern. I will definitely be flying Spirit again!"
Cons: "This is the second time that I have flown from Logan airport on Spirit. Both times I have been very disappointed and disgusted by the terminal. The terminal is crowded and unclean. There were crumbs, wrappers and bottles on the floor. The trash can near the gate was overflowing with boxes and napkins. I was in the terminal for over two hours and not once was the bathroom or terminal serviced by facilities or maintenance staff. The bathroom is dark and crowded as well. Because the stalls and space is so small it's hard to manage your bags while using the bathroom. I would highly encourage an extra shift for cleaning crew and perhaps a different layout for chairs to make it feel less crowded and to bring a modern feel and look to the terminal."
Pros: "I left the plane and vowed never to travel with them again. I travel a lot and they are the worst in terms of addons, trying to penalize by price, (not cheap) unless you have no reason to take luggage (like a meeting where you need a change of clothes There "basic" is cheap if you need nothing else, but when you start checking luggage at $50 a suitcase a round trip of $100 any bargain is soon gone. And some of the staff (the stewardess outbound from Baltimore is Ok. But they changed planes and the bigger seat I paid for was not available. Getting a refund required checking several times. Most said they couldn't do it. The final person in Baltimore, was "lounging: against the counter". Grabbed by ticket ungraciously. Was clearly irritated that I had a refund provlem that she "had" to deal with. No smile, NO NO For the uninitiated flyer they may work. If you don't know what else is available at what price and if you read there advertising and treat riding with the like voting for trump (believing all untruths) OK. Just not for me who is an experienced flyer. I had heard Spirit was bad from others who said they would never ride with them again. But I gave them one chance--they blew it. Anne"
Pros: "My trip once in Las Vegas was great, however my experience flying with Spirit was the worst for my girlfriend and I. We tried to pay our luggage fees from home but weren't able to do so from our mobile phones, they charged us each $55 for one piece of luggage & they only allow you 40 pounds. Then once at the gate & before boarding the plane they told me I had to pay $65 for my small carry on, it fitted perfectly in their sample measurement they have there & still the woman from Spirit told me if you want to get on the plane you need to pay $65 now or you'll lose the flight. Same for coming back. They didn't even allowed us to sit together. So initially the flight was apparently cheap but with all the expensive luggage fees came up to $500 RT from BWI to Vegas. Worst experience ever! I've flown all over & with many airlines & this has been the worst experience ever, I'm never flying with them again & same for my girlfriend."
Cons: "The alert was finally sent to us well past the time we would have been going through security. Luckily, we had checked on our own through a third party app,. No alternative flights were available, so we had to book on another airline and cancel the Spirit tickets. The credit policy is draconian. We may not be able to meet the redemption requirements and will probably lose the entire value. The process created so much frustration and wasted so much time. The low-ish price is simply not worth it."
Cons: "The guy sitting behind us had bronchitis and was coughing all over us and the flight attendants did nothing to help. It would have been nice if they offered him some water or a cough drop. I am still crossing my fingers that I don't get it."
Pros: "After getting through the gate, the boarding was simple."
Cons: "No mobile ticketing at O'hare. Security noted that Spirit requires you go through their ticket kiosks/desk, despite sending a mobile QR code to go through it when going through mobile check-in (itself a serious pain due to a terrible website). Further, they don't advertise that the cost of the seat and carry-on negates any savings on the ticket price itself. I couldn't even get a simple cup of water from flight attendants ("bottled water only, $3 per"). I will never willingly purchase a flight from Spirit again."
Cons: "Our flight out of San Jose was delayed so we missed our connection from FLL to BWI."
Cons: "I expect when I am quoted a flight price that the price includes a seat. When I went to check in for my Spirit flight I discover that any seat has an additional charge. I call that false advertising. Worse of all is the Spirit check in process. I paid for my luggage and seat ( see above) in advance and printed out my boarding pass before I went to the airport. The check in procedure was a horror. Each of the two flights I still had to wait 40+ minutes to hand in my luggage. No check in machines. Just understaffed check in counters. Compare that Spirit check in experience with my last Southwest flight where I used a machine to print out my boarding pass and which also printed out my luggage tags and I just handed my luggage to an attendant.. Total Southwest check in time 5 minutes. Every one on line with me at Spirit was basically saying first time on Spirit and the last. Really the savings with Spirit in not that great when you add in the seat cost and the very high baggage charges. Not worth hassle for the small savings and resent the false price advertising"
Pros: "I arrived."
Cons: "Every time I fly Spirit Airlines, I swear I'll never do it again. Then I see the low fares and I say "okay, just one more time." This experience was another leg in that cycle. A low fare, a "one more time," and a fierce "oh hell no--never again." When I arrived at the airport, the ticket counter looked like a flea market. It was absolutely mobbed. My flight was departing in about an hour, and one woman in line had already been waiting for 2.5 hours. Since Spirit Airlines does not participate in the mobile boarding pass process (FOR SOME INANE GODFORSAKEN BULLSHIT REASON), I still had to check in and get my boarding pass. And since two other Spirit flights had recently been cancelled, the ticket counter line was a trainwreck. An utter mass of dispirited humanity, waiting, ironically enough, at a counter called "Spirit." I managed to maneuver my way through, and with several strokes of luck and a possible intervention from God, I left the sad zoo of passengers behind me and made it through security, to the gate, and into the boarding line, with my idiotic paper boarding pass. As you might imagine, I was somewhat rushed and a touch flustered, though grateful to be en route to my destination. I was thirsty though, a combination of the morning's odyssey, the recycled cabin air, and this human need to hydrate that we share with literally every living thing on the planet. So I waited patiently for the pilot to extinguish the "seatbelt" sign, walked up to the flight attendants and politely asked for a glass of water. "That will be $3.00," she said. I paused for a moment. Surely there must be a mistake. I wanted water. Not coffee or tea or lemonade or a cocktail. Just a glass of water. This is how I came to realize that access to something that is a biological necessity for survival--that I would be granted gratis almost anywhere else--costs, on Spirit Airlines. Only those with access to a functioning credit card will be served water. Now I understand that keeping costs down is the only way this poor excuse for an airline stays in business. Every one of its passengers is there as a personal compromise, dodging hidden fees for "legroom" and seat selection and peanuts at every turn to get to their location without selling their souls to the corporate demons who've re-vamped the age-old "bait and switch" and call it a bargain. But if Spirit persists in being a seething mess of a nightmare of a preposterous front of a business, and if their customers continue to play along and manage to navigate the utter catastrophe of a process it can become to reach a destination via Spirit Airlines, one might believe that once they sit down in their unassigned (unless you're willing to pay an additional $14 each way) se"
Pros: "The woman at the counter was very courteous and helpful. Otherwise, I was gouged for money at every step. The seats did not recline and there were zero entertainment options, not even an in-flight magazine. I will never fly spirit air again. On a positive note, the flight was on-time."
Pros: "The check-in/baggage drop off counter at LAX was extremely slow so they opened up the priority check-in lane to let the passengers through so they would not miss their flight. The seats are quite spacious for such a low-cost airline. The plane seemed clean and the flight crew appeared to be very friendly."
Cons: "For a cheap 100 usd flight from LA to Baltimore the real cost will end up in the extra luggage the airline makes you pay as they do not allow you to bring a carry-on piece onto the plane. This resulted in an additional cost of 100 usd for two small bags to be checked in."
Pros: "Loved the flight attendants. Very helpful and grateful they were willing to help me relocate to another seat forward of the rear."
Cons: "When I went online to purchase a seat the only one showing available was 28E at the far back of the plane. When I entered the random choice the assignment was 26C.... why was this one not shown??? And why couldn't I purchase a seat forward of the rear??? This flight was half empty. Thankfully the attendant moved me up to Row 11 which was totally empty. I do NOT like sitting in the back of the plane and that is why I try to purchase a seat over or forward of the wing. NOT a happy camper over this."
Pros: "I liked having access to all the bathrooms."
Cons: "I did not like the boarding process it was unorganized and when I asked the agent for information i was ignored and i did not like the lack of verbal communication in regards to the gate changes, yes the changes were sent to my email; however i was not always able to access my email. I also did not like the way passengers were addressed by certain flight attendanta in regards to changing seatsafter the plane departed and the seats were empty."
Pros: "ONCE i got on the flight. The actual crew members were lovely. Very personable. The plane was clean. Comfortable. Theer was no entertainment. No tv working anyway. But i was fine. IT WAS EVERYTHING THAT HAPPENED BEFORE MY FLIGHT THAT WAS HORRIBLE>"
Cons: "Not only would i NEVER reccomend Spirit. I will be writing about how highly UN satisfied i wa with Spirit and i will HIGHLY discourage anyone of my readers and listeners on air to ever use Spirit. My first encounter was in Baltimore when the woman behind the counter argued with me until i missed my flight. Then when i explained i lost my credit card and HAD to get on the very next flight ( that she made me miss being rude and disrepectful ) i called my husband so he coudl give her our credit card toi book the next flight. She purposefully sat the phone down and waited on others. Then she let him give her all of his information and said Oh Well you have to call reservations. By the time he got through i missed that fligth too. I did not use Spirit that day ! Coming back theer was again a woman working for Spirit at the airport who again was rude and ignorant. She argued with me that i could not take my purse and my carry on bag on to the plane. I have been traveling business for over twenty five years. YES I CAN. AND I DID. Howevr not before she laid her hands on me. When i tried to walk away from her combative behavior. She grabbed my arm. NEVER will i ever say a nice word about Spirit. NEVER will i not try to telkl as many people as possible about the horrible people you have representing your company. They are the First Voice. The First face They are the ones you have chosen to be the FACE OF SPIRIT. You They are highly UN qualified. Most certainly NOT personale, polite , or professional. SMH. Absolutely DISGUSTING."
Pros: "I paid for 5 tickets so I liked the price."
Cons: "It cost me more than the price of 1 ticket to check only 2 bags both ways for the 5 of us. Checking in in Orlando was the worst experience ever and I fly at least monthly. We were put in 3 different lines in 30 minutes. The last line we were put in, the agent said she would have to charge us for PRINTING OUT BOARDING PASSES though we were told to go to that line without boarding passes. Security was terrible experience. Took forever. I nearly missed the flight. The door had already been closed when I got there. Airline staff were surly even though it was not my fault. Flight was good. Will never fly Spirit again"
Pros: "The crew was professional and handled the turbulence and dangers of the hurricane very well."
Pros: "Good flight"
Cons: "$55 each way froundtrip or a bag negates the bargain of the ticket"
Pros: "Fast boarding and unboarding."
Cons: "Charging $55 fee for a carry-on is way too much!! If you pay for your carry-ons online it is $10 dollars less.I tried to do that, but, unfortunately every time I tried to complete the transaction the page keep redirecting me to buy more "extra services". I chose check out without any extras but nothing!! The webpage was no responsive!! I tried to pay for my carry-on from my cell, laptop and tablet. But same result, that page became frozen without allowing me to pay the fee. I don't know if this was an unfortunately condidence, or is done on purpose to charge the extra $10!!"
Pros: "The person who helped us with our refund was very helpful."
Cons: "We arrived to the airport to check our bags and were informed that our flight had been delayed an hour for maintenance. No huge issue with us we decided to eat breakfast and then hang out for a bit before the flight boarded. We arrived at the gate to find out the plane was delayed another 8 hours. I understand issues happen all the time that are out of our hands. The gentleman at the gate was extremely helpful and accommodating, but he still gave it a 50/50 shot of the plane being cancelled or not. We opted to receive a refund and drive to Baltimore. I completely understand that this was a safety issue with the plane. I'm not upset that the flight was delayed. But having to wait 9 hours for a plane that may or may not be able to make it or be cancelled was tough."
Cons: "We had to wait on the tarmac for 30 minutes because the pilot needed to "fax" a document to get authorization to fly, then when we landed we had a delay getting out of the plane because the jet bridge had a mechanical issue and was unable to attach to the plane. I have never flew on an airline that had as many issues or that nickel and dimed its customers more."
Pros: "The price of the flight. Flight Crew members were pleasant."
Cons: "I tend to make the best of all situations but this time it was very difficult. Honestly, I would rather pay the "hidden fees" for a more comfortable flight with the ability to recline my seat, travel with a carry on bag and have in flight refreshments without having to pay extra. Sitting in an upright position for 5 hours straight with no leg room is torture. The thought of dodging hidden fees is great but not at the expense of comfortability and incurring additional baggage and in flight fees. Unfortunately, I would not fly with this airline again unless the flight is 2 hours or less and it was the only option available. Bottled water should be free for travelers even if it's only the 8oz bottles. The snack/drink menu options are limited and the prices are ridiculous. Thank you for the services, however this will not be an option in the future."
Pros: "Polite staff on board"
Cons: "Unannounced gate change at the last minute. Almost missed plane because the change affected the terminal. It never displayed on the board. We had gone through security and had to exit the airport to get to the switched terminal which was far (10 walk) and had to get through new security check. After going through the full body scanner, a TSA agent patted my hair with her dirty gloves. Nobody should have their hair patted down after going through a full body scanner. This is a violation of my person, of my privacy. Also noted that only coloured women had their hair patted down. We should never be treated like animals or differently than other travelers."
Pros: "At first the cost, but I learned the hard way u get less than what u pay for"
Cons: "They charged me for every single bag, no such thing as a carry on with them... I thought they were going to charge me for my purse. Then NO type of curiosity snack,u pay for everything, then Spirit had about 5 international flights all land at about the same time, customs in ft Lauderdale was a mess, myself and about 250 other people missed our connecting flights n had no curiosity hotel, restaurant vouchers nothing, we had to sleep outside on the floor cause the next flight was at 8am n I was not missing that flight... So like I said NEVER AGAIN!"
Pros: "Spirit is known as an ultra low cost carrier. I did not know this when I purchased the tickets, so the fares we paid were a little less than that of competitors. The pros end there."
Cons: "For the amount of harassment one goes through to fly with Spirit, the slightly lower fares are not worth it. Frankly, it seems like a ploy to hook people and subsequently squeeze three nickels out of every dime for anything else on the flight. The boarding process was delayed by over an hour. The attendant speaking from the gate was rude, hostile, and obnoxious. Those boarding were practically interrogated to make sure the water bottle they were holding might not be an extra personal item. (You have to pay $55 for a carry-on but are allowed one personal item on Spirit. If you are caught carrying extra onto the plane without paying, it's a $100 fine. One which they are on the prowl for!) Once on the flight, there is no entertainment. There is no complimentary anything. You can buy food or drink with credit cards only. The seats do not even have a tilt function to them, so you can only sit upright. My personal favorite part of the flight was watching the fight that ensued between female passengers deboarding and the attendants that did nothing about it. Something about the ultra low cost carrier makes people crazed to get off the plane. At the end of a flight, everyone wants off a plane, but I have never seen such disorganized chaos and blatantly rude disregard for the deboarding process as on this flight. Next time I travel, I'll spend the extra $100 to fly with another airline. Lesson learned."
Pros: "Not one single thing!"
Cons: "Having to fly on Spirit, your crooked, deceitful, poor customer service ways. You are the bottom of the bottom! I can't believe that our government allows you to stay in business. Your planes are dirty, reeks of puke, and unsafe. It's only a matter of time before people start having health problems because of your dirty nasty planes and before the planes start falling out of the sky because of the old, poor maintained planes. Do us a favor and merge with another company who knows how to run an airline business like Southwest, American, Delta. Better yet, just SHUT DOWN!!!!!!!!!!"
Cons: "Added costs at every turn, missmanaged boarding, unhelpful flight attendants, no amenities, dirty plane!"
Pros: "It was a red eye flight, but the seats were so incredibly uncomfortable it was impossible to fall asleep. There was no leg room, they didn't recline, the head rest was at an awkward angle, and the seat wasn't soft in the slightest. DO NOT PLAN TO SLEEP ON A SPIRIT FLIGHT"
Cons: "The trickery of low pricing is quickly realized with your inflated baggage and seating. No frills?? Water and a bag of peanuts wouldn't kill you. And the worst ever is your significantly inefficient ticketing process! A domestic flight shouldn't require a 2 hour airport arrival and even with that, leave 47 passengers at the gate... All that waited patiently thru limited attended ticketing and baggage drop lines followed by security all in an effort to maintain on time departure stats. Other airlines would at least provide a food voucher. I arrived at the airport in Ft. Lauderdale at 5:30 AM and didn't return to BWI until 12:30AM the next day. That's unconscionable and in this day and age -- flat out horrible business!"
Pros: "It was on time. The staff was excellent Captain...excellent flight and landing even with turbulence"
Cons: "Seats do not recline. Tray table too small too use as work surface. If you bring anything but a book bag the cost is so steep that the it may be just as cost beneficial to fly other airlines. the beverage service for a cup of coffee is $2. The baggage claim was an hour wait and I spoke to someone who traveled to Vegas on spirit. They waited over 1 hour in Vegas and an hour when they returned home. So this must be the normal wait time. THE WEBSITE IS HORRIBLE and 800 client care w was not helpful."
Pros: "The flight crew was excellent and professional."
Cons: "After a 1 hr. We were ready to depart and we were informed that the flight would be delayed again because a spirit employee who the company decided needed to be in baltimore and on this flight was not at the airport and we would have to wait until they arrived. We paid to get to our destinations and it was very self serving of the airline to inconvenience the passengersame for their own needs."
Pros: "When my original flight on a normal carrier was grounded, I spent the night in ORD. Thanks to Spirit I was able to quickly get home the next morning for a small fraction of what the major carriers wanted. Seats were comfortable and trip was hassle free."