Pros: "The crew were great. The seat could always be bit more comfortable."
Cons: "Examine the seats in the cabin it seems to be loose from the mounting to the floor."
Pros: "crew was great."
Cons: "flight was 3 hours late with lame excuse. tray tables disgusting. felt unclean. cookies tasted gross. pa system not working. live flight not working either"
Cons: "Not only was our flight delayed two + hours because the crew was delayed (which happens), but then when we landed at midnight, there wasn't a gate open for us. We had to wait another 30 minutes just for a gate. What gives, JetBlue? Did you forget we were coming?"
Cons: "Blue chips were not available! I really love them"
Pros: "Nice flight"
Cons: "The check in process in DR"
Pros: "The crow"
Cons: "The food"
Pros: "Everyone was boarded early so we departed early. Quick flight with pleasant flight attendants and nice snacks."
Cons: "The desk agent in Boston could be a little more pleasant."
Cons: "Delayed. Ground crew was rude. Pilot wasn’t good. Landing was rough and ears hurt."
Pros: "The service and the food"
Pros: "I really like the vast selection of movies."
Pros: "Crew was accommodating and friendly-as I would expect."
Cons: "Service above and beyond the expected."
Cons: "The flight was delayed significantly and no explanation was ever offered as to why."
Pros: "Fast boarding, kind crew, smooth takeoff and landing."
Cons: "Loved the leg room but the seat cushions are not that comfortable."
Pros: "Plane was clean and on time"
Cons: "Better snacks"
Pros: "so easy. thank you for having Starbucks in the DCA and BOS terminals. got text msgs about delays and all smooth!"
Pros: "The wheel chair service upon arrival in Orlando was good compared to the one when I was leaving from Orlando. I had the worst service ever."
Cons: "The lady at TSA in Santo Domingo was unpleasant and rough.. I told her that I didn’t have to take off my shoes because the boarding pass was marked pre check. She said even the President has to take off his shoes, which was so unprofessional and rude. That made my overall trip frustrated."
Pros: "Arrived early."
Pros: "Boarded early, plenty of leg room, delicious in-flight free beverages & snacks, arrived at DCA 27 min early. My wife had a panic attack and the two stewardesses took great care of her and calmed her down. Despite my wife's condition, the stewardesses took great care of the rest of the passengers, too. We've flown JetBlue to Puerto Rico and loved the service. My adult son is a fan of JetBlue."
Pros: "Our seats right upfront with the extra legroom!"
Cons: "It was great. I slept and did not partake in any hospitality."
Pros: "The pilot made up time after taking off late, the coffe and popcorn was good"
Cons: "The cabin crew seemed to do nothing but try and sell you stuff from blankets, credit cards, lunch boxes they spent a lot of the flight just trying to get you to buy stuff. When we landed we landed so fast the pilot had to brake very hard that life jackets came out of the pockets under the seats."
Pros: "Flight delayed. Other than that everything was good, friendly crew, TV program on board, drinks and snacks, plus a carry-on item allowed, will use JetBlue more in the future ."
Pros: "Loved the live TV and spacious room between seats."
Cons: "I didn’t like the weather delay but that’s not JetBlue’s fault."
Pros: "The app on my phone allowed me to do nearly everything but place my luggage in the back"
Pros: "Non chaotic boarding, efforts by gate agents to gate check carryon bags to ensure there would be enough space for those bags."
Pros: "Usual great Jet Blue experience."
Cons: "Crew took too long before they told us reason for delay of flight from DCA to CHS"
Pros: "Everyone was great, and the communication through the weather delay was excellent."
Cons: "The entertainment: headphone jack was tricky to connect and (due to the weather) the stations didn't work."
Cons: "I got a kind late notice about flight delayed when already was on my way to airport in a cab So we wait 4 hours at airport very disappointed"
Pros: "Slight delay getting out of Boston, but we had received an email that there are runway repairs. Flight was smooth with pleasant service."
Pros: "The flight itself went rather smoothly."
Cons: "The movies (in flight entertainment) were inaccessible for me and my neighbor and when anither friend across the aisle managed to play one, there were no captions. Also, our flight was delayed almost a hour for no clear reason."
Pros: "The service and timeliness was excellent"
Cons: "The machines to print the luggage tags were not working so we had to stand in a long line - after I had checked in and paid the fees the night before to avoid that."
Pros: "Joseph, the agent at the desk at FLL"
Cons: "I missed my original flight despite being at the airport. The agent I spoke to at my original airport (PBI) was awful."
Cons: "Baggage was 25 dollars but airline checking same size bags for free at the gate?????"
Pros: "The crew and the actual plane ride are always great. Comfortable seats, friendly staff, and I am so grateful for the free wifi."
Cons: "Delays! Jet Blue seems to always have some type of issues with their planes which cause delays. I understand that things happen, but I'm not the only one who has been affected by these delays. I had to wait over four hours from my original departure time, it's ridiculous. The only positive is that Jet Blue does go out of their way to compensate us for our troubles, but I would be so much happier if my flight came and left at their appropriate time."
Pros: "On time take off, nice flight attendants, on time arrival."
Cons: "The entertainment system stopped working about 10 minutes before take off and never came back up."
Cons: "We were told there were mechanical problems with the plane coming from another location so our flight was delayed but we didn’t get notification until last minute. We were charged for every bag headed back home when we were only charged for 1 bags leaving out. In flight TVs barely worked and the plane wasn’t that clean since they didn’t have much time to clean the due to the delay."
Pros: "Left on time and arrived early both ways."
Pros: "The departure and arrival times were met. The crew was professional and corteous."
Cons: "There is no WiFi, directTV on the flight. There is “no satellite coverage “ during the flight. Even though it’s sate and it comes from space, there’s no coverage. Come on, there has to be a copyright issue or something."
Pros: "Efficient crew charge"
Cons: "Charge for earphones"
Pros: "Flight was on time. Got to my destination ahead of schedule. Great work."
Pros: "I checked my carry-on bag. The crew let us know that the best view in DC would be on the left side, so we switched seats so that the children could see from that side."
Cons: "Lack of leg room."
Pros: "Departure on time"
Pros: "I was traveling from Charelston to DC the weekend before Irma hit with a return flight Sunday. The counter agent was great at finding a return flight change no problem. No fee. Off I went, and off Irma went, I had to change my return travel plans and unfortunatelyJetblue didn't have s direct flight to my new destination, the counter agent in DC went thru possible options and worked with main ticketing to refund my flight for future use, noting it saved me money to rebook online at a cheaper fare, what airline does that theses days. Very pleased and grateful Jetblue made my travel during a tense weather weekend the least of my worries, they were Rock Stars!"
Cons: "They cancel the flight. And they say they trying to help ppl to evacuate Florida"
Pros: "The staff were sweet and knowledgeable."
Pros: "The crew smiled and helped me with things I need patiently. The pilot also greeted us on the way out."
Cons: "Weren't a lot of healthier snack choices other than the colorful sweet potato chips. I tried Skeex but it wasn't good. I suggest peanuts/nuts, raisins or something else that are better for our health. The chocolate chip cookie is a keeper though! Thank you."
Pros: "Seats are good and crew excellent"
Cons: "I miss the jack Daniels"
Pros: "I don t know what hapen with Avianca. The Atencion in bussines Class is bad and the food is to poor"
Pros: "Only one crew member had common sense"
Cons: "Teach or show the crew member that they need to come up with solutions and not to say “there are rules on the plane that need to be follow”"
Pros: "Airline staff and comfort"
Cons: "They send me a delay notification but the flight was on time... so I was the last one to get into the plane..."
Cons: "I would have appreciated some better communication (also in English) about the turbulence throughout the flight -- this starts with the pilot. How long to expect these pockets to last, etc. It's quite unnerving and uncomfortable to have the turbulence."
Pros: "Friendly crew"
Cons: "More water offered during trip"
Pros: "Online check-in, boading"
Cons: "Spend over an hour in the plane after landed. We weren’t even Offer water or nothing."
Cons: "I find my luggage broken, I need my luggage replace. I was told at airport to file online I've been tryin to file a claim online on AVIANCA'S website but I was not able to find a link to follow a claim. Please help me. Thank you! Olga Noriega 202.409.4830"
Pros: "It was on time"
Cons: "There was not enough room to put the carrion bag in the compartments"
Cons: "It was delayed 4 hours!!!"
Pros: "They served a meal and the seats were very comfortable. They also offered an individual tv with entertainment."
Cons: "Would give 0 stars if possible."
Pros: "Todo estuvo muy bien lo recomiendo gracias"
Cons: "I was completely rerouted at the last minute to take 3 flights instead of just one and completely missed all of my other connections. Avianca forced to to travel for over 36 hours and continued to have all of my rerouted flights delayed. It was the worst travel experience of my life and i received no help or compensation for missing all of my other flights. All thy gave me was one stale muffin. I will never fly with this airline again."
Pros: "The old city"
Pros: "Excellent service. I difiniitely vill fly with Aviaca. Thanks!!!"
Cons: "the flight had a 3 hours dwlate."
Cons: "Flight was changed last minute and there were no other flights available for 6 days"
Pros: "Due to their overbooking I was almost foreced to stay, I was told that I was travelling at my own risk: please give me a break!"
Cons: "The pushy attitude of the check in hostesses"
Pros: "Boarding and exiting were fast. They also let me take on a carry on that was far too big to be considered a carry on. Lots of overhead space. Oh and they give you a blanket and pillow to use during the flight."
Cons: "The service and entertainment wasn't as good traveling on this airline to the US as it was traveling from the US. Barely any entertainment besides fold down small TVs for every 4 rows. The app they tell you to download was useless on this flight too."
Cons: "There was a 7 hour delay for maintenance. A plane which was scheduled to depart 5 hours before ours going to the same location took off on time. Unacceptable."
Cons: "The flight did not happen because you referred me to Webjet. My meeting was rescheduled and I cancelled within 24 hours however Webjet charged me $450 to rebook. I will not be using Kayak or Webjet again."
Cons: "Did not fly as scheduled - still in Bogota"
Pros: "Quick boarding, friendly crew"
Cons: "No personal entertainment units."
Pros: "Flight was on time"
Cons: "Again they boarded he plane before door was open only thisntime it was even colder in Bogota AND it was 7:30 in the morning. Again crew was rude. Didn't clear off food items."
Pros: "I liked everything except the food."
Cons: "There were no vegetarian options for meals"
Cons: "My flight landed at 2:00pm, and my connecting flight boards at 1:55pm. The gate was all the way on the side of the airport and I had to go through another security checkpoint and barely made my flight."
Pros: "Among the three flights, this was the best one! Thank you!"
Pros: "CABIN GOOD SERVICE, STAFF VERY KIND ALWAYS SMILING. ON TIME."
Pros: "Service was great"
Pros: "Monitor does not work properly"
Pros: "Highly recommend Avianca. The food, service and timeliness were great."
Cons: "The lounge in la Paz needs serious work. No coffee no water not friendly. Bogota lounge was excellent."
Cons: "The screen in my daughter's seat did not work for the entire duration of the flight. It is the second time that something similar happens to my family or me while flying in this airline in the last two months."
Cons: "Bad customer services. My entertainment system was not working so, I called the flight attendant. They were chatting inside the kitchen and one of them responded after 15-17 minutes telling me that someone will reset my monitor... never happened."
Pros: "In flight meals, entertainment system, and value!"
Pros: "Every flight you're on you get a snack or something to eat! Something as simple as that always brings me back!"
Cons: "One of my suitcases didn't make it to my final destination and was found still in Bogota a day later making my arrival home very stressful and upsetting. I had medicine and important items in my suitcase and could only retrieve them 2 days later."
Cons: "First plane, small. Food"
Pros: "Yeah, I had no problems with Avianca"
Pros: "The flight departed on time, in-service food (not as expected flying economy), arrived on time to IAD. Overall: good."
Cons: "The food."
Pros: "Generous food and drinks. Smooth flight."
Pros: "Kind and respectful personnel"
Cons: "I was asked to be at the La Paz airport 3 hr before international flight, so did I, only to see the check in open 1.5 hours before the flight, more consistency needed"
Cons: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Pros: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Cons: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Pros: "Crew was great!!"
Cons: "Boarding of plane. Should be from Back to front."
Cons: "The flight was delayed over two hours"
Cons: "Late departure in both flight segments and finally missing baggage. Buying KLM and Air France and have odious Delta instead... Too bad to represent America."
Pros: "Pedro helped me in Punta Cana with a wheelchair he went out of his way to make sure I was okay and comfortable. He was amazing! I so grateful for him."
Cons: "The trip from Atlanta Georgia to Austin Texas was TERRIBLE!! The delta staff working the counter in Atlanta were rude, I was actually forced to get a complete stranger to help me with my wheelchair because there was no staff to help me. I was yelled at by delta staff. It was a horrible experience."
Pros: "The plane was nice and the entertainment on the flight was great! Flight crew very friendly."
Cons: "Our plane was delayed multiple times and we were not provided an explanation as to why. For as expensive as this fare was the fact that Delta was at fault for the delay and did not offer any compensation for that delay is frustrating. A few extra free snacks doesn’t cut it."
Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "Crew was amazing as always. Seats were comfortable."
Cons: "give passengers some healthy food--fruit, granola bars, etc."
Pros: "The female crew were really nice to my 3 year old daughter and made her feel at ease on the flight. Hi"
Cons: "Boarding at the Punta Cana airport was disorganized. People just got on whatever line they wanted and no attention was paid to whether passengers were first in line vs last in line, priority seating vs general, traveling with kids vs no kids, etc."
Cons: "Went from LA to Guangzhou, China. My family checked 6 bags in. Only 5 arrived in China. My bag with ALL my clothes and ALL my meds was the one missing. I had nothing to wear (and that includes underwear) and no meds for 2 freakin’ days. Worst experience EVER!!!!"
Pros: "The crew was dealing with NOVA/DC residents"
Pros: "Crew was very attentive and friendly"
Cons: "Boarding could be better."
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Cons: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Pros: "The flights departed and Arron time."
Cons: "The leg room was tight fir me as I am a six footer."
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pros: "Another safe flight. Crew was very attentive."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Pros: "Great staff, plenty of room, efficient snack and drink delivery, effluent boarding"
Pros: "That Tillamook cheese and fruit plate was nicely done. A pleasant surprise."
Cons: "We had to wait at the gate on arrival"
Cons: "I was good with the flight, my friend had some allergy problems with the ac."
Pros: "The attention, kindness and never tiring helpful attitude of the personnel."
Cons: "None of the 7 screens I ried had the audio working. I had to result to sleeping when I could have easily enjoyed 3 movies and what not. It would also be helpful to have charging outlets on long-haul/international flights."
Pros: "Good Flight"
Cons: "Sat in a seat backing onto an exit seat do didn’t recline - my fault should have checked"
Pros: "Not much to like."
Cons: "our connecting flight was delayed 12 hours. The person who checked us in for the flight to Idaho falls checked our baggage for our return flight home, which was an entire week later. So our baggage got sent back to our starting destination and not Idaho falls"
Pros: "Flight Attendant and great Boeing 737-800 was amazing"
Pros: "The boarding was easy, crew was super and the travel was awesome."
Pros: "Quick flight, great landing and takeoff."
Cons: "Everything was great today."
Pros: "No vegetarian options in first class.. and go go wouldn5 hook up. Flight was an hour late...but that was ok."
Cons: "The pilot did a nice job of flying in and banking so we could see the view.."
Pros: "Boarding was quick. Staff and crew were friendly. Everything went well despite the 30 min delay we had on the runway. They gave us snacks and we ended up still arriving on time."
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Cons: "Delayed by 3 hours"
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "Free drinks in Comfort+"
Cons: "See above description"
Pros: "Flight attendants were great."
Cons: "Movie and TV selection is not great for an international flight."
Pros: "We had 35 minutes from landing in MSP to takeoff for BOS. We came in on gate C20 and our departure was for C5. The gate person could not confirm the gate so we hailed a vehicle to take us. The driver added 2 more to our cart which slow us down appreciably. We got to the gate and they hadn't started boarding. My wife went to the Ladies Room and I walked over to the desk. The boarding flight was going to LA!! Our flight was going out C11! I had to ask a woman to go into the restroom and yell for my wife to get moving! We made it but I don't know how. Typical Delta!!!!"
Pros: "Comfort with entertainment."
Cons: "No food options at all."
Pros: "Smith TSA check in, smooth boarding, dinner AND breakfast, phone charging port, headphones, sleep mask, ear plugs, and excellent entertainment."
Cons: "2 passengers booked at the same time got assigned different seats at boarding. Luckily one passenger was kind enough to switch seats."
Pros: "even though this plane was delayed, the crew worked hard to get us out as quickly as possible. We were only 17 minutes behind original landing prediction. Nice work"
Pros: "We flew Business Class from Atlanta to Punta Cana and loved the crew but weren't happy with the lunch portions or options; however, the return trip in Business Class the flight crew were good and the food selection and portions were what I would have expected for the upgrade. Thanks Delta! The pilot even got us in an hour early! Never had that happen before!! Kudos!!"
Cons: "The tray tables always seem to need a good scrub in all the cracks and edges."
Pros: "The flight attendant crew was really friendly and professional."
Cons: "An option to stay in panama forever."
Pros: "Amazing crew, attentive pilot"
Cons: "A lot of turbulence"
Cons: "Check in was slow. Boarding was disorganized - half the plane was business class or so-called preferred status. Ground staff were unhelpful"
Pros: "Very good"
Cons: "Very good"
Cons: "I cant think of anything at the moment."
Cons: "They canceled the flight last minute and I had to spend the night and I missed work and a doctors appointment. I asked to be put on another flight and they told me to wait and when I asked again they said they couldn’t cuz the flight left. If they would have changed it in the first place then I woud"
Cons: "Follow through with reservations made 6+ months ago. I shouldn't have been on stand by and the vouchers to make up were absolutely ridiculous. $10 does not make up for the major mistake your company made."
Pros: "The worst airlines company!"
Pros: "Friendly crew"
Cons: "I enjoyed my flight"
Pros: "I got to my destination safely. Crew was ok."
Cons: "Lousy food. Small, old aircraft (737). No individual screens, no phone chargers, asked for a repeat hot dish and was told yes, but never got it. It lacks behind many other carriers. I was expecting much better."
Pros: "Thanks! Amazing service at the airport and also the attendants in the airplane. Super friendly and helpful employees. We had a great experience flying with Copa. A +++ service"
Cons: "We love everything. Thanks"
Pros: "We were 7 people traveling together with 4 kids and the system gave us the emergency exit seats, the check in took over one hour (both ways) once inside I have to ask passengers to change seats with my kids because the crew didn’t do it"
Cons: "Nothing, plane is old."
Cons: "Not much room for legs ... I am petite ..can’t imagine regular and tall people’s pain"
Cons: "The food. it is absolutely horrible"
Pros: "I had a very comfortable space for my legs."
Cons: "The flight from Panama City to Washington, DC didn't have the personal television screens."
Pros: "The service was good, and food tasty. Legspace was good."
Pros: "The food and cabin service was great."
Cons: "The boarding process was awful. They would only let 200 or so people sit in a small area meant for 75. The airport security then made us fo through a second screening. They took our drinks away. Afterwards, half tbe people had nowhere to sit. We had to stay in or section, we could not leave to go to the bathroom or go get anything to drink with out being screened again. This process started about 1 hour and 45 minutes before the flight. The technology in the flight was old, we were not able to see where our flight was in it travel path."
Pros: "quick flight and early arrival!"
Cons: "wierdos on the plane"
Pros: "2 free bags, free food d, free booze"
Pros: "Flight crew. Berry nice"
Cons: "To many kid's crime on the 5hr flight"
Pros: "I flew business class. Having extra leg and seat room made a huge difference in my comfort. The staff on both the flight down and on the flight back were wonderful. I have mobility issues and they made sure I could safely get up to the restroom and to stretch my legs when I needed to. I will definitely fly Copa again."
Pros: "The flight was safe and comfortable."
Cons: "The connection flight was delayed, the gate at our connection was switched (meaning we had to go through security 2 extra times), neither flight had individual TV screens, and a vegetarian option was not available by default-as it had been on the flight there."
Pros: "Timeliness, food, good price for a non-stop flight."
Cons: "Not allowed to bring full water bottles on flights from Panama and crew didn't provide enough water service during flight."
Pros: "technology and movie/entertainment selection. plus drinks were included"
Cons: "more interactive global map showing the route, change it up a bit"
Pros: "LOVED the individual TV's on each seat"
Cons: "No one spoke English and didn’t explain why they changed our seats."
Pros: "no comments"
Cons: "I was soprice that we did not have any piows or blankets for this trip."
Cons: "the entertainment for my seat was not working. I switched to the seat next to me and i was experiencing the same problem. I was told by the flight attendant they would re start it but they didn´t."
Cons: "The boarding and departure took extremely long. I understand that there was a Power outage the day prior to this flight and that this cause major delays and issues throughout the following days."
Pros: "We made it on time"
Cons: "The food was not very good, the crew can offer water more often"
Pros: "The seat was comfortable"
Cons: "Broke my wheel off my check luggage, food wasnt good. Staff are somewhat curt & could be more friendly/accomodating."
Pros: "They gave me a upgrade!! What else did I want."
Pros: "All the way it should be!"
Pros: "The flight & the attendants were all great - the food was good & the entertainment was good."
Cons: "The flight was delayed by almost an 1 hr. waiting for the airport to load the luggage. I could not understand the person making the announcements on the plane. It was garbled & so none of us really knew what he said on any of his announcements, We arrived at D.C. & we did not get our luggage. They said at the D.C. airport we would receive an email within 24 hours regarding our luggage. We didn't. They gave us a # to call - no one answered that #. We were supposed to get an email with our case # - we didn't. We were told on the plane we would get a bag of necessities - but we didn't. My husband had to keep calling different #'s to try to get ahold of someone to tell them about our luggage."
Pros: "comfortable seats with good leg room, very good food provided."
Cons: "additional xray at gate and requirement to leave all water bottle behind."
Cons: "Now they turn off the air conditioner. Terrible so hot. Dont bring any more a decent food"
Cons: "There needs to be some snack options in business class after the light meal."
Pros: "Great customer service."
Pros: "I have flown with COPA for years and they never fail to impress me. Food is great for what it is (aircraft food) one of the best I have ever had. flight is pleasant and smooth most of the time. always super helpful and make it a seamless experience"
Pros: "The crew was extremely friendly, one of the friendlier crews I've flown with lately. Lots of leg room"
Cons: "Planes are old and outdated, no entertainment for medium/longer-haul flights"
Pros: "Loved the friendliness, service and helpfulness. Food and drinks on flights were great."
Cons: "Additional security check at the gate in Panama is not run very professionally or securely and is a hassle."
Pros: "Good food and movies. Great staff. On time and plenty of room in seating."
Pros: "Polite and nice crew On-time flights Acceptable food"
Cons: "No seat-back TV Small leg space The seats in the front row of Exit doors do not recline"
Pros: "Did not make flight, overbooked"
Cons: "Seats did not recline. There was no notification of this when selecting seats."
Cons: "We were faced with many difficulties throughout the process including delays at every stage (plane boarding, takeoff, bus shuttles, etc.) of four different flights. The flight to Panama City was a significantly more enjoyable experience, but the return trip was absolutely miserable. After being boarded, we waited on the runway with no explanation for over a half hour. Then the flight staff came through with a very mediocre dinner and drink; however, they never came back for anything else until the customs form, and any attempts to flag them down were fruitless. When I finally got their attention, I requested water, and never received it. It was an incredibly frustrating and thirsty experience."
Pros: "everything was great."
Cons: "the AC on the Guatemalan Airport"
Boarding went fine, the plane was clean, and the crew was very friendly. Seats were a bit cramped, but that seems to be typical on all airlines anymore. Cookies and pretzels were offered as were beverages - the usual. I’d fly American again.
Pros: "I like the fact that we finally got despite the inept staff working for American Airlines"
Cons: "More counter people, less gate changes, better flow for boarding, knowledgeable staff"
Pros: "Once in the plane the crew was great."
Cons: "I paid extra to choose our seats. They told us the seats weren’t available. My family was separated on the plane and I lost out on the money I paid."
Pros: "The pilot gave all the information pleasantly. It was easy to find my seat and everyone was compliant with COVID-19 rules/restrictions."
Cons: "Boarding process could’ve been a bit quicker. There should be free accessible WiFi for everyone."
Cons: "Almost 2 hr delay - put fuel in a wrong tank."
Pros: "Crew amazing!!!"
Cons: "Better maybe in giving drinks every once in a while like they use to."
Cons: "Flight attendants need to enforce all policies. It makes no sense to enforce a seat being leaned back a 1/2 inch but allow a Face Mask be worn as a Chin Guard through the entire flight instead wearing it properly!"
Cons: "The seats were tiny! I'm a big woman, but not a huge one and I struggled to get my belt on. Considering how nice their seats are, this is one of the smallest seats I've ever sat in!"
Cons: "Flight was delayed 3 hrs"
Pros: "The airplane was clean and spacious"
Cons: "Improve the snacks and the crew attitude"
Pros: "Awesome Customer Service"
Pros: "Easy flight. Free drinks and snacks. Nice crew."
Cons: "No individual entertainment. Do not help those that are AA members"
Cons: "There was room for my carry on, although they said it was full and cheked it"
Pros: "Pilot had good sense of humor."
Cons: "Entertainment system in wife’s seat didn’t work"
Cons: "the fact they changed my schedule and had to come in earlier customer service was awful and my luggage came back dirty and the best response was that the belts are dirty and i can expect wear and tear. not only that i had to book myself an earlier trip to pay the standby fee so i can leave the same time my brother left tsa screening had us wait 20 min before we move in the line for the fact no worker was there but one guy and i was the last person to board the plane after almost missing closing gates my expierence was awful and disrespectful"
Cons: "My flight was delayed by 1.5h. On top of it, there was no inflight entertainment or snack available during the 3h long flight."
Cons: "Over 45 mins for bags to get on the belt ? Ridiculous. Won’t fly with AA again"
Pros: "The pilot kept us informed and we were transported to a resort. At the end of the day our safety came first."
Cons: "Lost one day."
Pros: "Amazing and comfortable"
Cons: "We left a little late."
Cons: "Getting canned and put on a flight five hours later. Good job AA"
Pros: "I was under the weather and she was very very very helpful Mary and all AA flight attendants are great I will fly AA as often as I can because of Mary"
Cons: "Flight was about 1.5 hours late on departure, and on arrival in Miami had to wait for a gate for 25 minutes."
Pros: "-Efficient Boarding -Great flight attendants -Communicative Pilots (flight time, number in line on runway, etc)"
Cons: "Did not dislike anything on this trip."
Pros: "Not much."
Cons: "The economy fare.....why are people who travel together not put together if possible? Why are all the seats At the back next to the bathroom??"
Pros: "Got two seats to myself."
Cons: "I don't even know who our flight attendants were. Did we have them? Isn't that a requirement?? Guy in seat in front of me was super rude (yes, I know it's not the airline's fault.). Terrible turbulence (again, not AA's fault)."
Pros: "No problems."
Cons: "All was well."
Cons: "I didn't like the fact that I was told to preboard when I checked in before the flight and was told by another employee i was in group 6 and shouldnt be in line. Had to explain why I was preboarding and didn't like having to hold up the line. It was embarrassing."
Pros: "Crew was outstanding"
Cons: "Hurried beverage service since arriving early. R"
Pros: "flight crew on my way to BWI were great!!!"
Cons: "american airlines does not care about the privacy of their passengers. even after several calls my information wasn't updated correctly and my flight confirmation was passed along to members who weren't even traveling. there was no in flight entertainment and in order to pick seats together i needed to pay extra (i thought i was flying with american not spirit) apparently the only way i can be helped is writing a letter to customer service which they will review within 10 business days. THANKS american for starting a war in my family and ruining my trip. unfortunate the crew is so awesome but the customer service is mortifying, rude, inconsiderate and completely mechanical. i dont ever intend on flying with them again unless necessary."
Cons: "Told me that if I checked my carry on bag at gate, I'd be able to pick bag up from from the gate at the other end. Instead it went to baggage claim with took more than 30 minutes."
Cons: "The departure was delated more than 30 minutes and the arrival disembarking was to slow."
Pros: "Attentiveness of Gate personnel Punta Cana airport and of the flight attendants. The entertainment options were excellent."
Cons: "Lack of variety in food options during flight."
Pros: "The plane was new and nice looking"
Cons: "The flight was delayed. The crew was rude . Seats were not assigned until boarding NPILWL3B. Of course they give you the worst seats."
Pros: "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."
Pros: "the flight was great and comfortable"
Pros: "Short flight. The crew was nice. The food and entertainment should be Not applicable because it's a short flight - I was not expecting it."
Cons: "Boarding was late, very small carry on compartment - maybe because it's a smaller carrier. A lot of people had there carry on placed in a valet service so it took a while for them to get out because they were waiting for their carry ons."
Cons: "We sat on the plane for over 2 hours before takeoff. We were offered no competition other than a quick appology from the pilot."
Pros: "Got me home safe"
Cons: "1st: the gate was changed three 20 mins before boarding 2nd: we were in the plane for an hr before actually flying out"
Pros: "The experience was fast and smooth."
Cons: "No entertainment on the way there."
Pros: "Roomy seat, great price"
Cons: "No ice in my water."
Pros: "The quiet."