Pros: "I got to where I wanted to go"
Cons: "I reached out to your customer support already about this, but haven't heard back. The departure time (for both legs of my trip) that was confirmed with my purchase from Kayak was incorrect and caused a major inconvenience. I'd very much like to receive a response. My email addres"
Cons: "The plane was delayed due to “maintenance” but no explanation was given as to why."
Pros: "Crew was very nice"
Cons: "Better off paying more upfront with any other airline. As tickets will end up being same by the time you finish paying for luggage and your seat. Not worth the hassle and discomfort"
Pros: "Smooth flight and pilot a spoke to us a couple times"
Cons: "Stewardess over intercom had poor diction."
Pros: "Good boarding process"
Cons: "A crew member had a very loud, extremely personal conversation for the entire duration of an early morning flight. She made eye contact so I knew she knew what she was doing"
Pros: "The crew was nice and they were apologetic. I know it wasn't their fault. They gave status updates every 15 minutes but in the end they were generally 'wrong'. Some people were angry about this but it wasn't their fault. How could it be? They were just repeating what they were told. It's not their fault that their organizers told them incorrect stuff. I sympathized with them more than I usually would because some passengers were such jerks to them. I appreciate that they were keeping us in the loop. We basically knew as much as they knew. It made me feel like we were all in this bad situation together, which we were. They wanted to get home, too. That was the right way to handle this. The actual flight was uneventful. Plane was clean. Seats were about as comfortable as you would expect for the price."
Cons: "Where to begin. It was delayed 1.5 hours, then we boarded, waited maybe 30 minutes, then we UNBOARDED because they needed a new plane, then it was delayed AGAIN. When we finally landed in Chicago we were about 5 hours behind schedule. I feel bad for the crew because they were left dealing with angry passengers, I know it wasn't their fault. Just poor corporate planning. In addition I did have a truly mind boggling experience with an employee. We were lined up for our first boarding, in a huge line, having waited for 1.5 hours, and suddenly a woman with multiple bags cut in line. I said "Excuse me ma'am but there IS a line" and she smiled and said "Oh, sorry, I'm an employee". I apologized and she cut everyone and boarded. That's when I realized that she was NOT WORKING THE FLIGHT. She was just using her privilege to cut in line. She cut in front and saved maybe 5 minutes. I mean, why bother. Why bother pissing off paying customers to save 5 minutes. People around me were so angry. Then she got on the flight and held everything up because she needed to load her 4 pieces of luggage into the overhead bin, taking up an entire bin. Flight crew actually moved people's bags to accommodate her. And one of her bags was a full sized suitcase that would never have been allowed if she wasn't an employee. Simply ridiculous, the only thing saving her was that there were open seats. She was not taking a seat from a paying customer. I would say that I wouldn't fly Frontier again but honestly all of the companies suck so I don't know who to pick. Every airline has some story or another of crappy customer service. I wish the barrier for entry wasn't so high so that competitors could swoop in....as much as I dislike the Elon Musk's of the world it would be great if some billionaire swooped in with their money and made an airline that actually worked."
Pros: "on time and efficient"
Cons: "gave me seat in row 30 when other seats were empty"
Pros: "expeditious boarding, low fare"
Cons: "bad seats they do not recline of a 3-plus hour flight, no snacks or drinks without charges,"
Pros: "Friendly crew Fairly clean air craft"
Cons: "Seats don't boot recline There is not even one complementary drink during duration of a flight"
Pros: "This was an economy ticket and everything about the flight was fine but not wonderful. It made me think about what I value when I fly. The next time the 'cheap' ticket price draws me in - I will just add another $30-70 for a carry-on and/or checked bag which will make the price comparison more aligned."
Cons: "Have your credit card ready - nothing is included."
Pros: "Crew were helpful"
Cons: "People are not cattle. Airline profits make flying comfortably a thing of the past. This flight was no different."
Cons: "I’m 6 foot tall. I should have gotten a seat with more leg room. The seats are super cramped."
Cons: "We were not able to get on this flight because of our delay in Panama City."
Pros: "Crew was nice, the flight was on time and arrived early even"
Cons: "I understand the new marketing. Putting more seats and therefore more customers on the plane gives me a better deal on airfare and yay! you make new friends with your up close and personal seat mates. However, the smaller seats do not take into account that not everyone is small and the row I was in could not accommodate the people I was sitting with. So, was my flight cheap? Yes, but I also spent 3 hours pinned between the arm rest and the woman next to me. I did not even get the whole seat I paid for. I would rather pay a little more to fly with an airline that has a little more room for everyone."
Cons: "Flight was 1.75 hr late. Had to reschedule my next flight which cost $75."
Cons: "I liked nothing other than arriving safely. The nickel and dining was ridiculous. The check in was very inconvenient and no curbside check in. This was my first and last flight on Spirit. It was worse airline I’ve ever experienced."
Pros: "Actual flight didn’t take long"
Cons: "There was no gate ready for us at ORD. We waited for over a half hour. Didn’t help that we were also delayed in departing FLL."
Pros: "Funny flight attendent"
Cons: "Very mean pearson when we were caming to check point .she made every one stressed out and made us came back to pay for carry on baggadge and we flight spirit very often and we know the rules.was 10 of us and she had a problem to only one person to pay 55 $ for her carry on ,which we did ,but we definittly schouldnt pay for it.that was rediculess and ruined everyone travel with spirit.we had almost 3 years old baby with us and she paid full plain ticket and they didnt let her have a personal eitam .not fair"
Cons: "There was a lot of turbulence and the flight was delayed. The pilot made up a lot of the time, however."
Cons: "Seats very ancorfotable . Flight attendent talking they bit serving anything so they talk .They not friendly."