Pros: "empty plane"
Pros: "Crew was great."
Cons: "Need better snacks on American."
Pros: "Comfortable seat, chargers and device holders at search station, very clean and great leg room."
Pros: "Miami based cabin crew were nice, but they sat in the back of the plane and talked to each other then whole flight. Pretty unprofessional. Chicago based crew from start to finish were fantastic."
Cons: "Miami crew from checkin to boarding were rude, demeaning and unhelpful in this extreme situation. Really rude, particularly the gate boarding pass girl. Haven't you learned your lesson about being rude to passengers yet? I won't be choosing AA again. Your loss, I fly a lot."
Cons: "Crew was terrible"
Cons: "Hour delay before departure; 30 minute delay after landing before we reached gate; 15 minute delay to get carry on bags!"
Pros: "We didn’t crash and die. That’s the only positive."
Cons: "Before we boarded I listened to a couple described how they always went ahead in line at boarding because no one ever stopped them. They described how they waited until group 3 was called and then went right through. While we were waiting, we watched them do it again. If you need to cram people into tiny spaces to be profitable, then you cannot allow them to make it worse by putting back their seats. I spent 90 minutes with a seat back jammed into my chest. We were ignored when handing out snacks, probably because we were invisible behind the seats pushed in our faces. It was one of the most miserable flights I’ve experienced."
Pros: "Great first class cabin crew."
Cons: "Chicago to Venice flight was amazing. We were in premium economy, although the seats were larger it was hard to sleep in them, we all felt it needed some back support in order to sleep better. Crew was fantastic, would fly AA again internationally"
Pros: "Attentive crew. Traveling with 2 seniors in their 80’s. Thank you."
Cons: "Nothing. Perfect."
Cons: "Boarding was a hassle and the plane was extremely uncomfortable for a 4 hour flight"
Cons: "British Airways flight was carried by American Airlines. Planes were late, boarded one plane from the tarmac with no explanation, gate was changed 5 times without announcements. Will never fly American Airlines again!"
Cons: "We had a very rough landing into Fort Lauderdale on 3/29/19. Pretty sure we had a new pilot. It felt like she was going too fast and didn't slow the plane down enough as we were descending d threw on the brakes feeling like the plane wasn't going to stop. Very scary! Return flight was much better."
Cons: "One of the seats in fseat"
Cons: "The DVD/ movies was having an issue.., couldn’t play.. I had to ask to have it reset a few times."
Pros: "Crew was great. Made sure I made my connection. Even tried to get me a better placement so I could quickly exit and head to my next flight."
Cons: "It wa super cold on my second flight. Small plane, rather loud."
Cons: "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
Pros: "Quick boarding"
Cons: "Before the flight boarded the crew had to be paved. They were busy chatting at a different gate while the whole flight had to wait for them. No sense of urgency. Very unprofessional. We had the front seat in first class. All night long the crew were talking loudly- difficult to sleep. They should be conscious of the passengers"
Pros: "Boarding is orderly."
Cons: "Why aren’t seniors and parents with little kids allowed extra time to board? You have to pay for WiFi after the first hour? No kosher options for purchase in the food menu, clearly not looking out for all Americans."
Pros: "I liked the room."
Cons: "There was no entertainment. Could not get seats together."
Pros: "Crew was nice."
Cons: "Having to check my carryon even though I was in the 12th row. I saw some passengers putting two items in the overhead, which makes it unfair to others."
Pros: "Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent"
Pros: "Pilot kept informing us what was happening..."
Cons: "Plane already late, then 15 minute taxi, then they could not drive the walkway up to us correctly so another 10 minutes wasted. We missed our connecting flight... rescheduled with different airlines much later. Missed a whole day out of our three day visit. Airline travel at its normal worst!"
Pros: "This was a nighmare!"
Cons: "My flight Paris/London/Manchester?Chicago was the mos impleasant experience I ever had. On July the flight was schedule for 9...pm then delayed for two hours because of a fire, other passengers said, in London. At around 11pm, we were asked to line up for boarding. We stayed on line for an hour and fnally to be told the flight was cancelled. We were treated less than animals by British Airway. No ACCOMODATION!!!!!!!! No ACCOMODATION!!!!!!! We slept on benches at the airport. To be fair to you, I will not recommend British Airway to anyone."
Pros: "The comfort of the plane and the continued update on my flight delay."
Cons: "The flight was delayed but no fault of American."
Cons: "The vegetarian meal is always vegan, I miss the dairy :("
Pros: "The flight entertainment is really nice."
Cons: "Boarding seemed very chaotic as staff tried to get people to check bags at the last minute. My chair would not decline properly."
Pros: "Entertainment on screens"
Cons: "The gate agent made us starting in boarding group 6 out of 9 to check sizes of bags in the size box and she got into a verbal fight with another passenger. One guy told her she could board but the gate agent said no it didn't fit and she couldn't board. Then the agent claimed she had to gate check her bag and claimed there were no overhead spaces left. So everyone after that had to gate check. When I boarded there were at least 8 empty bins and I had not even gotten to my seat in row 22. The gate agent lied and slowed down the entire boarding process because she want to win a fight and show dominance over a passenger."
Pros: "Great aircraft, UK staff kindly assisted to get us family seating near each other"
Cons: "Crowded, upcomfortable seats. Food for sale on plane all contains wheat, except potato chips. Other airline have a much broader selection of food."
Cons: "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."
Pros: "upbeat happy crew. Service of drinks was pleasant and helpful."
Cons: "Cramped seat room."
Pros: "Flight delayed due to no crew"
Cons: "Got hotel voucher for hotel with no rooms available"
Cons: "The only complaint I have is our bags getting lost twice. I’m very understanding that these things happen. But for it to happen twice seems like people might be careless to the problem."
Cons: "The crew waited until we where onboard about to leave to defrost the wings, making us 50 min late. Half of the plane missed their connecting flights"
Pros: "Easy and smooth flight."
Pros: "Current movie selections"
Cons: "The seats are cramped. They served the final meal very close to the actual landing. The legroom is not comfortable enough for an average size adult. i asked the attendant at the gate for a seat change but never heard back."
Pros: "Crew fantastic , food good"
Cons: "Limited seat space"
Pros: "Seats were more spacious and a representative was great about helping us find seats close together for a party of 4 that had originally been split up."
Cons: "No sort of real line before boarding. Other customers were getting in who had numbers that were not yet called. Staff at the inside gatealso gave very short answers."
Pros: "Boarding and flight were on time."
Pros: "To be fair. The flight is only 50 minutes. By th time you get a drink it's time to land. It is completely unfair to the staff to have to do that. A flight like that. Have a box with a snack and some coolers that have 5 different beverages. I wouldn't even sell booze. I person can hold out for a flight that shot to get one on the connection or in the terminal."
Cons: "It's always a cramped flight. Nothing to be done except use a bigger, more spacious plane. The good thing is it's the fastest way to get to Chicago from where I lived it would take 6hrs by car."
Cons: "At the beginning it wasn't clear the flight was operated by AA, but it is a failure of the British Airlines broker who sold the tickets. We almost missed the flight"
Cons: "Seats are getting more and more uncomfortable"
Pros: "Despite the boarding process, the on-flight crew was nice. The seats were comfortable. Also, I like the in-plane sockets and entertainment screens."
Cons: "When preparing to board, the two clerks at the gate were very rude. I had a carry-on suitcase, a laptop bag, and a small camera bag. They wouldn't let me board, claiming that my camera bag was a third item that I couldn't have. They then tried to force me to check the suitcase which i explained that I did not want to do, before giving me the chance to place the camera bag in the suitcase (which it fit just fine). They were not understanding or friendly and really made me question my decision of flying with American Airlines."
Cons: "They had no record of this portion of my trip, after a few people checked they found the Chicago to Ammon part so they added me onto a flight from Washington to Chicago. All should of went well from there but they sent me to the wrong gate. Luckily I just made it to the correct gate for boarding. Upon arriving at Chicago there was no one available to provide information on how to get to Royal Jordanian gates. Also on my AA portion of my flight coming into The U S in New York the flight was cancelled and I was told the next flight Available was next day (18hr delay) at the other NY airport. I had to have someone drive from D.C. (My destination) to pick me up"
Pros: "Everything went very smoothly & I plan to book more trips on Kayak in the future."
Pros: "The staff were amazing. Very accommodating and with great dispositions. Boarding was easy."
Cons: "For an international flight the seats were extremely tiny and the plane itself only had a few tv screens posted in the middle of the plane so everyone had to watch the same thing."
Pros: "I thought the crew was friendly and the food was pretty good."
Cons: "The plane did not have personal TVs, which means they showed a handful of bad movies overhead and on a nine hour flight, it's hard not to be able to pick a movie or pick a TV show."
Cons: "That it got cancelled"
Pros: "The check in process at LAX was very efficient and smooth. and the crew on the plane was very considerate. And the tv system on some of the planes is very enjoyable."
Cons: "There was a technical issue on the plane so they had us get off and wait hoping they could fix the problem. It turned into a 3 hour wait. They covered a meal for us which was good and gave us $50 off our next flight. But I’m not sure I want to book united again. The lady at the service desk was not very patient (which is understandable since a loy of people had to rebook their connecting flights). But I was smiling at her and just asking how to go about changing our connecting flights and she seemed a little bit ready to get rid of me. And the next plane we got on, one of our tv screens didn’t work. And the connecting flight was delayed also because of a technical problem."
Pros: "Quick boarding and on time take off"
Cons: "The new fare basic coach doesnt allow carry ons even for money! I had to check my carry on for $30, unlocked with all my medication and valuables. I had NO idea I couldn't take a small carry on. That's insane. Worse than Spirit, which is not saying much. At least you can pay for a carry on with Spirit. They forced me to check my unlocked bag. United used to be one of my favorites. Its lower than Spirit now. Beware!"
Pros: "Not much"
Cons: "Cabin AirConditioning fault. Air bridge fault all delayed flights from Fort Lauderdale to San Antonio"
Pros: "The leg room and comfort in economy, for a 767, were surprisingly good but the quality of screen and entertainment was lacking. The screen on my iPhone is bigger than the screen on the seatback which if compared to other airlines is not up to the mark. The lack of facilities to charge things like ipads or iPhone was disappointing."
Cons: "The seat comfort was good as was the legroom in economy. The crew were friendly and helpful and I found the overall experience good. If Unitied could build on that and just offer power (even usb) and larger screens they would be onto a winner."
Pros: "The service excellent on the plane."
Pros: "The flight length and capacity was fine. Crew was nice enough."
Cons: "The plane was outdated, the entertainment was a screen smaller than my phone and had only set movies or shows that played in repeat. Apparently you could download their app and watch other stuff but we weren't informed of that at all while waiting to board which would have been sensible (when there was Wi-Fi access). For a long flight, that would have been nice. They also made a big scene about the bathrooms, apparently us in economy didn't pay enough to use the bathrooms in front of the thin blue curtain that wasn't really closed. It was a bit weird, they're just crappy bathrooms regardless of where they are on the plane."
Pros: "bad movie choices"
Cons: "I had to print out my own labels for my bags. No one told me this . Mind you, I was already in line! I had to go print label. Get in line again. Attendant said I need to put the label on myself. And for me to step aside. I was not gonna get out of line again. No one was there to let customers know of this labeling. People were confused! Then I paid $25 online for my luggage. Then my luggage was over 50 pounds. I was charged $100. So I paid $125 for my luggage. Lax TSA Employees are rude and mean. Yelling do this and do that. Like we prisoners. I will never fly United again. I will let everyone know of my experience. Terrible customer service. Then your screens don't work on your airplane. Cannot watch movies. Therefore your plane is not up to par. But I paid up to $700! Never again. Good luck United."
Pros: "It was perfect"
Pros: "Excellent flight"
Cons: "At check in time being told I needed a eta visa to enter Canada!"
Cons: "Delays. Price I paid was higher. Later cheaper flights arrived earlier than mine."
Pros: "The staff all the way through were awesome. Facilities were clean and as expected."
Cons: "Policies about ultra economy tickets sucked. I'm certain I was warned multiple times in the fine print about the hazards of buying a cheap ticket. The fact I was forced to spend money to check a bag and given undo stress about whether or not I'd get bumped because you're not allowed advanced check-in or guaranteed seats with basic economy ticket is not right. Seems the price should simply be the cost to guarantee a basic flight (two carry-on's, guaranteed seat assignment, advanced check-in) so folks can opt out and go for a cheaper ticket on another airline that offer a cheaper fare for the above mentioned guaranteed basic flight options. Felt like a bait and switch."
Pros: "It got us from a to b but not much more to be said!"
Cons: "The idea of the entertainment system broadcast to your hand held device is fine - it didn't work for me though."
Pros: "Both flight were delayed and I had to reschedule my flights and miss my arrangements."
Cons: "It looks like that there is no respect for Time ."
Cons: "Layoverof 3 hours"
Pros: "The flight taking off on time is the only good thing."
Cons: "They forced us to pay for a checked bag at the gate even though the person who checked us in said our bags were okay to board with. They charged more at the gate."
Cons: "Leg I was only offered economy. Not plus"
Pros: "The flight attendants were fairly nice and understanding .!"
Cons: "At first the flight was okay with minimal tuberlance , later in the flight the pilot seem as if she lost control at one point . Not to mention the landing was by far the worst landing ever . We were late and the landing was horrible , I thought we were going to crash. On top of that we were late which was a big inconvenience to find out my flight was a four hour delay and I had to be at work. I'm very unhappy . No reimbursement , no change of flight no courtesy flight. This is my first time flying and I'm NOT impressed at all.! I watch the girl throw around our luggage with mine being damaged as I watched her throw my bag around .! That is unfair and by far the worst experience ever!"
Pros: "Great service Stewardess was amazing"
Cons: "I didn't like watching the news and seeing you drag a man off the plane to accommodate your employees. That was heartless."
Pros: "Safe landing in windy conditions."
Cons: "Air-con failure delayed departure. No complimentary food or OH. Poor legroom. Nothing"
Pros: "United Provide good service"
Cons: "The flight delayed"
Pros: "Had to buy tickets last minute and Kayak was the only site that provided multiple airlines with Reasonable ticket prices. United had the best price at the last minute."
Pros: "Our seats weren't changed on us, as it was going to Florida"
Pros: "I have no complaints. On time, easy peasy!"
Pros: "I didn't like anything"
Cons: "They say I miss check in by 1min. There was no more flights to NY. I told them to connect me to Bradley in Connecticut, they say no they can only get me flights on. My original destination. In which they don't have any. They send me all the way to Newark. So i had to find my way to NY then to CT. The TSA officers that work at this airline are awful. Overall experience was horrible. I would give it zero stars if I can."
Cons: "It took roughly 40 minutes to get the luggage form the middle of terminal B to the end. O'Hare is consistently the worst airport in the world I have been to for luggage purposes."
Pros: "friendly staff"
Cons: "seat in last row of plane. no outlet under my seat for charging. listened to flight attendants conversation the whole time. in flight entertainment system was not working on whole plane and could use the in-app entertainment either since it was assuming we had a working infotainment system. seat would not recline"
Cons: "Fight was delayed over an hour, gates kept on changing and waited an hour to check in and get our tickets."
Cons: "Because of a delay in SFO to Chicago O'Hare airport I missed my connecting flight back home. My connecting flight left early without me. While boarding the plane in SFO, the people at the gate made me check my carry on bag. Which I thought was very weird. When we finally got to Chicago I stood in line for two and a half hours to talk to one of the worst customer service lady of my life. She swore at me many times over me trying to be polite and wait for her to call me up to find another flight. Instead she looked at me and said "what are you waiting for?" She said to me "Oh here's a flight. But oh wait it's already sold out or gone" and she would laugh. Finally she found a flight close to where I live. My baggage had got lost from my connecting flight leaving without me. I got all of my luggage 2 days after. My carry on bag that got checked at my gate was in a clear trash bag. I took it out of the bag to find that it was completely trashed. My handles were ripped off which put a huge whole revealing all of my personal items. My carry on bag has only been used once and can never be used again. I unpacked my bag and noticed $300 worth of my stuff was missing. I have called to make many complaints to talk to corporate office but no one would give me the correct number. I will NEVER fly United Airlines again. I am so disappointed."
Cons: "I was in Group 5, and by the time boarding was complete with group 2, there was no more room in the overhead bins for carry on luggage. This meant that Groups 3-5 needed to gate check carry on bags and then pick them up in the Baggage Claim at ORD. This added unnecessary time to the end of my journey. I'll look around at other airlines before I fly United again. Jet Blue, on the other hand (from ORD to FLL) was great!!"
Cons: "Flights were significanly delayed that resulted in missing connecting flights. During my return trip I ran to make my connecting flight just barely on time and once boarded we sat on the plan for an hour before taking off. Flight to get to Richmond on united was a major problem. I work up with a notification that my flight time had been moved up 2.5 hours ( a problem as I live 2.5 hours away from the airport) I called and they said it was a mistake that I was good to take the origional flight. A few hours later I get a phone call from united asking if I could be at the airport 2.5 hours early. I said unfortunately no because I had already spoken to someone from united and they had reassumed me that the origional flight was still good. She then said if I couldn't make it early it was no problem. So I get to the airport at the origional time after speaking to two different agents who told me this was ok to find the plane delayed and causing me to miss my missed connection."
Pros: "The pilot continued to interrupt our flight home. Watching movies, 4-5 hours his overrides of loud, loud announcement were useless. Trying to take a nap, dark, early evening. We at 29,000 feet, we're ahead of schedule, we are going to arrive 30 minutes early. Then we arrive early sit on the tarmac, because guess what was at our gate; ANOTHER AIRPLANE! All his rushing and interruption were a waste. The ground team had him wait 200 feet away from the gate for another period of time. We arrived three to five minutes early, at 7:30 PM. Very unpleasant flight."
Pros: "The only problem is that United ticket counter did not let me check my bag for free! I hv united visa credit card & i thought that was one of the many perks!"
Pros: "We left bfore time and we arrive befor schedule"
Cons: "Row boarding i was group 5 which boarded last and they forced every one to check his carry on due to no space even if the carry on is small."
Pros: "Nothing much"
Cons: "Your refund or rescheduling policies."
Cons: "No free wifi. No free entertainment. Smaller than a kids small fruit snack bag of trail mix for a 4+ hour flight. Gate issues delaying our boarding-resulting in late take off.- and delayed transit home to last available route of the night- thank goodness!"
Pros: "We didn't crash"
Cons: "The gate attendant reopened the plane for the man in front of me because he had one book bag and refused to let me on because I had two. The room and taxi voucher were adequate. But $30 in food vouchers doesn't get you very far in an airport. Also that's just enough to survive the lay over that was caused by your maintenance issues. Your attendant then tried to put me on standby all day the following day with a guaranteed flight at 8pm. I then asked him to check other airlines and was able to get an 8am one. The sheer lack of customer service is impressive. PS if your airline screws up, the least I deserve is a seat upgrade or some free sky mile points."
Cons: "We had a confirmed reservation on tickets that I bought months ago. However, when we went to get our seats, the flight had been oversold. We were involuntarily booted off the flight- even though one on standby got a seat, and another person did not show up- we could have gotten on the flight! We were heavily compensated and the staff were as generous as they could be, but it was completely frustrating and upsetting when you have to go through that, after ahead time planning to be booted off a flight like that."
Cons: "United delayed the flight. This information became available about an hour in advance- well after we drove two hours (We live in Montana) to get to the airport. The attendants said / not our problem. I called United's Customer Service number to discuss ways of mediating the delay that resulted in us missing the wedding venue and entire reason we booked the $1400 flight. I again got a "not my problem" response- no the flights can be modified, no we will not provide vouchers, no we really don't care that our poor quality and service cost you and your family tremendously in time, effort, and lost memories. I know we are at the mercy of airlines, but what a painful disappointment. My experience with Delta has been better and I suggest avoiding United Airlines if other flight options exist.... Even consider a very long drive over the use of the airline."
Cons: "Where do I start. Let's start with booking and the lack of knowledge, inability to listen and respond in an appropriate manner, and the fact that after I asked to speak to a manager due to the previous issues with the agent, and after being transferred all I needed was some understanding and support due to a family emergency and instead I get a short rude push back and then hung up on by the manager after I expressed my struggle and desperation for help. The lack of empathy and just the overall experience was beyond horrible, and if it wasn't for the desperate situation I was in I would have never used your services."
Pros: "Crew and workers were all pleasant and polite"
Cons: "United knows they can't fly into Orange County after curfew. This was handled terrible. After 4 delays. All weather related we were finally boarded. Yay hope. Not even to our destination. Boarded to LAX. Now we are seated. The announcement pilots won't fly. No. It is illegal for them to fly. Why not tell customers. Don't blame pilots. Also you know the rules why board us. Even if we flew we still needed a two hour ride to SNA. It was sheer luck I called and was told another flight leaving in 8 min at gate 14 ten gates away. My running to catch that flight was not good. I made it panting. Arrived in LAX at 2:00 a m Not my destination. If nothing else people should be compensated by United don't you think?"
Cons: "I am almost always cold. Not so on this flight. The temperature on the plane was so miserably hot that I had sweat pouring down my face. Everyone around me was trying to open their air vents to get more cool air and/or fanning themselves. I asked the flight attendant about it and he said that the plane was just old and it would cool off eventually. It did, about 20 minutes before they cut the air down again for landing. By the time I got off the plane I was nauseated from the heat and stale air. It will be a long time before I fly United again if this is any indication of the condition of their planes."
Pros: "Crew was very cooperative."
Cons: "Seats were not together we were 3 kids and 2 adults all seats were separate. Crew solve the problem anyway."
Pros: "I liked that I had an assigned seat."
Cons: "The teams of employees walking up and down the gangway to check people's carry on baggage. The carry on baggage police. They have a whole system set up to harass customers and strong arm them into paying more fees. So lame. Also we are all sick of baggage fees, paying for wifi and paying extra if you don't want an aisle seat."
Cons: "Disappointed with the charges .we check one lagged. We are ready to walk at security checkpoints ,two spirit agents stop my wife ,and order to check the small carrion we place and the weeks don’t feet they charge me 55.00 dollars . My point we always use this carrion . This is un abuse ,"
Pros: "The crew was ok The seat terrible, uncomfort, really bad for the back and no elbow room, felt like petzels."
Cons: "At least give a glass of pop free, the second to buy. The seat, that was the worst one I have ever been on. Sorry to be so honest."
Pros: "Crew were helpful"
Cons: "People are not cattle. Airline profits make flying comfortably a thing of the past. This flight was no different."
Cons: "I’m 6 foot tall. I should have gotten a seat with more leg room. The seats are super cramped."
Pros: "Crew was nice, the flight was on time and arrived early even"
Cons: "I understand the new marketing. Putting more seats and therefore more customers on the plane gives me a better deal on airfare and yay! you make new friends with your up close and personal seat mates. However, the smaller seats do not take into account that not everyone is small and the row I was in could not accommodate the people I was sitting with. So, was my flight cheap? Yes, but I also spent 3 hours pinned between the arm rest and the woman next to me. I did not even get the whole seat I paid for. I would rather pay a little more to fly with an airline that has a little more room for everyone."
Pros: "Flight was in time"
Cons: "We had to wait more than one hour for our baggage. Also we didn't receive the stroller at the plane, we had to pick them up at the baggage claim. Therefore I had to carry my son the whole time."
Pros: "On time, smooth boarding process"
Pros: "Everything is on time, excellent service"
Cons: "Not yet.:)"
Cons: "There was a lot of turbulence and the flight was delayed. The pilot made up a lot of the time, however."
Pros: "Boarding was simple, staff was friendly, planes took off and arrived on time."
Cons: "I know this is a budget airline, but wow. I'm only 5'8", 165, and I was wedged like a sardine. The seats don't even have a recline button! It's horribly uncomfortable. I won't fly with them again."
Cons: "Seats very ancorfotable . Flight attendent talking they bit serving anything so they talk .They not friendly."
Pros: "Crew was very nice and attentive on this flight"
Cons: "Gate area was a mess, communication on flight status and delays was poor from initial delay all the way through take-off"
Pros: "We made it safely."
Cons: "Flight delays, we were on the plane for an hour after landing. sitting on the tarmac."
Cons: "For the cost of the seats + outrageous bag fees of $59 for me & $59 for my fiance we could have taken a better airline. With more comfortable seats & better planes. Never taking spirit Again, don't be tricked by the ticket price, add your bag fee to your total."
Cons: "Flight was late by an hour. This then caused us to have to wait over 2 hours on the plane to be able to get off. US customs was backed up with flights that should have arrived after us. This caused us to miss our connection. The connection time for us was 3 hours and we still missed that flight. They then suggested that it was not their fault and that they would get us on the next flight on the next day at night. We decided to get our money back and bought a ticket with Southwest Airlines instead. They lack in taking responsibility for their mistakes. Their employees don't care and continue on as if nothing is wrong. Our whole flight missed each and every connection. we are all here with Southwest ready to fly out in a couple of hours."
Pros: "The pilot made up some time so we weren't terribly late."
Cons: "The flight was 45 minutes taking off but the info board didn't reflect any information & we couldn't hear any announcements. The emails didn't arrive until we landed! It could have been handled much better."
Cons: "We got our boarding passes in Costa Rica only to be told our flight was delayed two hours and once we got to Florida, our flight had been delayed another 13 hours. Once we finally thought we had a set time, it got delayed another half hour. We have been stranded trying to get home for over 24 hours. It has been terrible. I will never, ever fly spirit ever again."
Pros: "I like that I have a choice because I will never choose this airline EVER AGAIN"
Cons: "Bag fees were $50/bag each way. So I paid over $200 in bag fees MOST UNCOMFORTABLE PLANE IN THE WORLD. Like sitting on metal for 3+ hours (Chicago -> Fort Lauderdale) Crew spends more time selling you credit cards than anything Boarding was a mess both ways (no organization) Now I know why the plane was 50% empty both ways Tray tables kept falling down throughout flight Seatbelt was twisted and didn't really work"
Cons: "Was told the only flight I would be guaranteed a seat on to Chicago was not until 36 hours later- So I bought a new ticket on a different airline to go home."
Pros: "Nothing, really"
Cons: "Spirit plane seats are the most uncomfortable I have ever encountered. It's sheer torture sitting in them. I rated food and entertainment poor because they are non-existent unless you pay ridiculous prices for them."
Pros: "Our pilot and our flight crew"
Cons: "Stuck on runway at OHare for 1 hr 20 min after landing because they had no gate crew, then 15 minutes at the gate waiting for someone to open the door, then 1 hr standing around a continuously running and empty carousel. No representative at carousel, sitting in a nearby office and provided no tangible update or assistance. Never got out of her chair. Another staff member came later and also sat at the desk, did not help, another passenger asked him for a supervisor and he told her to shut up. Seriously??? I can only say that our crew in flight and our pilot were great, our pilot in particular was mortified by the situation, apologized repeatedly and suggested we all file complaints on spirit.com. My friend flying the same night to Dallas on Spirit had her luggage lost. Fly this airline at your own risk--you have been warned."
Cons: "Due to several unavoidable obstacles I was running late to the airport. When I arrived it was 8:25am for my flight at 9:10am. The kiosk wouldn't let me check in or check luggage. The line was so immense it would take hours. I asked a woman to help me and she said that the doors had already closed? That's 45 mins before departure and I definitely could have made it to my flight. Instead I had to wait in a line for 90 minutes! By 10:00am I finally booked another flight for 8:40pm. I've now been at the airport for 12 hours. I've had 3 meals here, I'm bored out of my mind and I could have been home by noon. I should have been on my 9:10am flight to chicago. This is ridiculous, I am never flying with spirit again for as long as I live. I hope that someone will rectify this situation since I bought 2 plane tickets and I shouldnt have. absolute imbeciles. I'm extremely disappointed."
Pros: "The destination"
Cons: "Very disappointed with spirit. Their employees are the rudest and inconsiderate"
Cons: "I've never met more people in my life that hated an airline as much as they do yours . I really hope you are all out of business in the next five years as you do not even deserve a spot on the runway. Cheap flights cheap service I get that. But this is bullshit."
Pros: "My most horrific, horrible, total nightmare, near to death experience I have ever experienced in my 30 years of traveling. Cancelation of flight on my way to Costa Rica (instead of 5am flight we ended up flying 6pm) did not help the situation. On the top of it, and after 3 days of being in the paradise of Costa Rica, spirit still managed to screw my experience by delaying the flight on my way back to Chicago for 3 hours (2 hours stuck inside he plane with zero service from the flight attendants ) resulting to be stuck in the middle of a storm. The flight attendants useless. They should not call them flight attendants but Flight Sales/how to ripp you off personnel. No compassion, standing around giggling and laughing hysterically , and did not even offer us some water after being stuck inside the plane for 2 hours due to.....let me see.....first, the plane could not find a gate, then it was a computer glitch, then it was missing paperwork and so on. Do your self a favor and spent the extra couple dollars to get a descent airline. John Reppas Flights 409/ NK 464 on March 2nd and March 06 2017"
Cons: "You think you've gotten the best price for a flight, and then you pay $80 more to bring your luggage. Really? I have one more trip planned with Spirit, and then I am done. I will pay more upfront with friendlier carriers to have my luggage and seat included."
Pros: "Flight crew was very friendly and nice. Departure on time and arrival ahead of time, that's always nice."
Cons: "Don't like all the extra charges but now that I know how the system works maybe the next time it will be less. This is a no bells and whistles airline. Just gets you from one destination to another. That's fine by me."
Pros: "Roomy seats and seatbelts fit my large frame"
Pros: "Departed on time & arrived early!"
Cons: "Having booked wheelchair service for my flight but I was unable to use it as the lines for baggage check-in & security were extremely long. I would have missed my flight waiting for the wheelchair service. There seemed to be no special line for wheelchair check-in at Ft Lauderdale airport due to the overcrowding. I was never even asked if I needed assistance until deboarded the plane in Chicago. It is a shame that Spirit does not take handy-capped passengers needs seriously at all locations. They did have decent wheelchair service in Chicago. If you do need wheelchair service on Spirit Airlines you will need to arrive 3+ hours prior to your flight when busy to be sure you don't miss your flight! Also, beware of their outrageous luggage charges even for carry-on luggage!"
Cons: "The baggage fee was a surprise. Worse, the fact that it would have been less if I had paid in advance added insult to injury considering I was never informed that it COULD be payed in advance."
Pros: "It was delayed twice"
Cons: "I didn't make flight cause they had wrong gate assignment on boarding pass and when went to that fate which was far from that gate they had closed doors and it was 8 20 for 8 40 flight. The agent at old gate called someone at new gate and said group of us were coming down but guess no one at new gate cared as the new gate agent acted like she didn't care and said not spirit's problem basically. Was such poor customer service and never will fly spirit again."
Cons: "I had to reschedule to leave from a different city due to hurricane Matthew and they charged me more for the one way than I paid for the round trip. Plus there were many empty seats on the flight! Took advantage of a bad situation!"
Pros: "The price was right"
Cons: "Extremely uncomfortable seats with barley any legal room."
Pros: "Friendly and understanding staff"
Cons: "Absurd checking in process. Poorly scheduled and coordinated for hundreds of passengers"
Cons: "6:35 pm Flight was cancelled for a "weather incident." A lie - weather was fine in Ft Lauderdale and Chicago. Chaos ensued. Managed to re-book the 9:50 on my phone. Lost my phone right thereafter. More chaos - every one else was in line trying to get home. Flight finally left at 10:45. Babies screamed the entire way home and a drunk yelled F--- every ten minutes or so. Staff did nothing. Entire process was a nightmare. I've lost my Spirit - forever!!"
Cons: "Everything was horrible"
Pros: "Not a thing"
Cons: "This whole trip with spirit was a disaster from the beginning! I will never fly them again"
Pros: "Was able to arrive in Denver, day I needed to for my sister's wedding"
Cons: "Luggage was a day late getting to Denver and personnel did not seem to care on getting me into DIA on alternate route when original flight was seriously delayed. My cousin & I needed to keep after them. I have flown spirit multiple times and this left me wondering if I will fly them in the future."
Pros: "The staff was extremely helpful in trying to handle boarding issues that could have been resolved with upper mgmt just allowing more workers during peak time instead of operating at "bare fare" as they like to say....."
Cons: "Spirit is worst airline ever flown, worse than Caribbean flights. Checking was horrible. Flight is uncomfortable, planes are horrible. I am never flying Spirit again and will spend $30 extra to fly a normal airline."
Pros: "When the flight was over"
Cons: "The seats suck. They'll charge you for everything and their allowed carry-on bags are hilariously small. It was my first Spirit flight. And my last."
Pros: "Flight arrived quicker than scheduled"
Cons: "Got stuck at gate because no gates were open upon arrival"
Pros: "Crew's behavior and the firmess in seats and legroom inspite of non reclining seats."
Cons: "Non reclining seats. Should at least get something to munch or drink for the flight. Shows airlines won't spend $1on each customer."
Pros: "The price."
Cons: "The tiny seats I had to spend money to upgrade my seat."
Pros: "The crew"
Pros: "No delays. Good communication.Non-stop service."
Cons: "Plane was way too cramped. There are so many rules with Spirit that you can end up spending the same as a major carrier if you are not on top of things.Hidden charges. The hub at Ft. Lauderdale has several Spirit flights leaving close together so it makes for a long security line."
Pros: "Crew and Flight Attendants were spot on. Flight was smooth and uneventful after leaving the gate. There is no (complementary) food nor entertainment on this flight, however, there isn't an option not to rate it."
Cons: "Flight left the gate an hour late."
Pros: "On time"
Cons: "Seats way too small. By the time you pay for bags you could have purchased similar fare on real airline"