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Airports
Origin
Guatemala City
$270
only
$270
Destination
Miami
$270
only
$270
Wed, Mar 7
GUA
MIA
11h 15m
Wed, Mar 14
MIA
GUA
19h 50m
Trip: 7 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 1220 reviews
Overall
7.6
Boarding
7.7
Comfort
7.9
Crew
8.0
Entertainment
6.4
Food
6.9
LAX
BJX
Excellent 8.0

The line wasn’t moving for a long time. Two separate lines, two people at check-in desk, they didn’t alternate lines so one line moved way faster than the other one. Recommend alternate so both lines move quickly. Thanks.

GUA
MEX
Excellent 9.0

El precio es justo para el servicio recibido. No necesitaba más. Los asientos bastante espaciosos.

Para el tiempo de vuelo quizá un mejor snack que chips. Un cold sandwich?

JFK
MEX
Good 6.6

Good

DFW
MEX
Excellent 10.0

Service, much better than AA

Everything was good

LAX
BJX
Good 6.0

1 hour delay

Wed, Jun 27
GUA
MIA
7h 15m
Wed, Jul 4
MIA
GUA
12h 30m
Trip: 8 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 4723 reviews
Overall
7.4
Boarding
7.3
Comfort
7.3
Crew
7.7
Entertainment
7.1
Food
6.9
LAX
GDL
Okay 4.0

Nothing Aeromexico personal was rude again

They said that we need to paid them the baggage’s and didn’t want to solve the situation. Be Aware if you book a trip with this two airline as you will finish paying twice the baggage fees. THEY STEAL YOUR MONEY!!

MEX
CUN
Okay 4.6

The plane is very comfortable

Delayed

MEX
SFO
Mediocre 3.0

The plane/Pilot got us home.

The seats were old and uncomfortable. The plane was old and had the drop down video screens. This was terrible- we couldn’t see the one closest to us, only the one further away. But any words on the further one, we couldn’t read. The staff on the plane were rude and made us seem like we’re a bother and unwelcome. We were scared to ask for anything.

MEX
MIA
Good 7.3

No Kosher food option is unfair and not right.

MEX
SEA
Excellent 8.3

I like everything about, food was good, entertainment was good crew was good. They give you free beer or wine

Fri, Apr 27
GUA
MIA
2h 49m
Mon, Apr 30
MIA
GUA
2h 43m
Trip: 4 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 11 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
DFW
SCL
Excellent 9.6

The food is very tasty, but AA has not changed the menu in at least one year.

SJU
PHL
Good 6.3

My screen was not responsive most of the time

HND
LAX
Okay 4.0

This flight was miserable. Seriously, one of the worst flight experiences I've ever had. The leg room was absurdly small. I'm not a tall person and I only had one inch in front of my legs. When the guy in front of me put his seat back it pressed into my knees. There wasn't enough space to bend down and untie my shoes, let alone get something out of my bag. My shoulder and knee were touching the guy next to me (a complete stranger) for the entire flight and there was nothing I could do about it. This was a red-eye but I absolutely could not sleep because it was so uncomfortable, so when we landed I had a terrible migraine and was nauseous and disoriented going through customs. I actually had to sit down in the airport because I though I was gonna pass out while trying to carry my bag, that's how shitty I felt after this flight. On top of that, not being able to sleep on the flight really messed up my sleep schedule and so jet lag from the time change has been made even worse, so I'm completely out of whack and its so much worse that it otherwise would have been because of the horrible flight. Also the food was gross and there wasn't enough of it. Even now, I don't think I have really communicated just how shitty this flight was. I was actually angry when I saw my seat upon boarding, and I'm still angry about it now.

CLE
JFK
Mediocre 3.3

Plane was dirty and crew inattentive.

JFK
MXP
Mediocre 2.6

Plane was old and dirty, seat pocket had junk in it. Seat was broken and couldn’t stay up. In flight movies were from few years back with a center tv and no head rest screen. Crew on overseas flights tend to be older in age and less tolerant..much better on continental on the same route.

Thu, Mar 29
GUA
MIA
7h 50m
Tue, Apr 3
MIA
GUA
10h 07m
Trip: 6 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 6135 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.3
Entertainment
7.5
Food
7.5
LAS
PTY
Mediocre 3.6

About 25 people got stranded in panama because copa air lines "overbooked" the flight from panama to el salvador. We were on standby. Why i dont know i purchased my ticket more than 2 months ahead. .

JFK
PTY
Mediocre 2.0

Staff was nice.

We were late to bord, therefore we were 1 late for rake off, on top of that a passagenger got sick on the plane and the way the staff managed the situation was very poor. Missed my connection. Hade a very bad experience, and more likely, I will not fly or recomend Copa

PTY
GYE
Excellent 10.0

Everything

Nothing

POS
PTY
Excellent 8.3

You did not have a category for these persons

PTY
SJO
Good 7.6

Bueno

Thu, Dec 28
GUA
MIA
7h 31m
Sat, Jan 20
MIA
GUA
8h 15m
Trip: 24 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 14274 reviews
Overall
8.0
Boarding
8.1
Comfort
7.7
Crew
8.4
Entertainment
7.5
Food
7.3
JFK
MIA
Okay 5.3

Some of the flight attendants were rude and not very welcoming at all.

SEA
AUS
Excellent 9.0

Boarding was not smooth. They got me and my son mixed up as we have same name.

JFK
PHX
Good 6.6

The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client.

SEA
SNA
Excellent 8.6

The wifi wasn't strong enough to download the app to watch movies on the plane.

AMS
DTW
Mediocre 2.0

The most horrible experience. Pathetic to say the least. No water in the flight lavotries. Such a pathetic service from so called top airline.

Mon, Feb 19
GUA
MIA
17h 30m
Thu, Feb 22
MIA
GUA
28h 30m
Trip: 4 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 1220 reviews
Overall
7.6
Boarding
7.7
Comfort
7.9
Crew
8.0
Entertainment
6.4
Food
6.9
CUN
LAX
Excellent 10.0

Free drinks. Was able to relax before my vacation.

GUA
MEX
Excellent 9.0

El precio es justo para el servicio recibido. No necesitaba más. Los asientos bastante espaciosos.

Para el tiempo de vuelo quizá un mejor snack que chips. Un cold sandwich?

LAX
BJX
Good 6.0

1 hour delay

JFK
MEX
Good 6.6

Good

MEX
JFK
Excellent 10.0

Interjet care was very friendly. Legroom was spacious (in 6'4)

Sun, Dec 24
GUA
MIA
7h 25m
Mon, Jan 1
MIA
GUA
19h 25m
Trip: 9 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 52387 reviews
Overall
7.2
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
ORD
CDG
Okay 4.0

Very helpful accommodating wife with wheelchair. Thank you.

The food was not tasty. Check in via kiosk was difficult for me, a senior citizen. Entertainment was very limited.

CUN
IAD
Excellent 10.0

On time

Nothing

DEN
PSP
Good 6.6

Seats were incredibly uncomfortable. Why no food on a 4 hr+ flight?

ORD
MUC
Mediocre 2.0

Our plane was defective so had to be replaced. This is fine, I certainly am willing to wait for a new plane if it means not blowing up over the ocean. The problem was how little the attendants at the gate communicated the situation to us. What should have been a brief layover became a 12 hour nightmare. The gate attendants did finally issue meal vouchers but they waited until 10 minutes before all the restaurants closed and only issued $10 a person. This is enough to buy a hot dog at an airport... We were told there wouldn't be any rescheduling of missed connections until we were "airborne". This resulted in mass panic and confusion upon reaching our destination. We were told to go to the service desk, half an airport away, but once the entire passenger contents of the plane arrived at that far flung service desk, we were mostly turned away to seek help at individual gates. This lack of communication meant I missed the next next available connecting flight and now have a further six hour layover. I understand accidents happen and planes can break down but the nearly complete lack of care and customer attention is, frankly, disappointing. I've now had nearly an entire day added to my travel time. If I'd been willing to loose that time I would have paid $600 less for my ticket. United finally offered a token of their appreciation : a $100 e-voucher. I have spent more than that on food and coffee in airports for the past two days while trying to survive until my next connections.

ORD
SEA
Mediocre 2.0

The flight staff was rude, the wrong gas was put in the plane causing a delay, I missed my connection because of this where they wrote it was delayed because "it was snowing in Savannah" which was a blatant lie, but made it so they did not have to help me in any way since their delay was "weather" related. They could not get my to my destination until noon the next day which forced me to buy a new flight on Alaska air. My flight on Alaska was absolutely fantastic and I regret ever buying any United flight and will not in the future.

Wed, Jan 10
GUA
MIA
17h 30m
Thu, Jan 25
MIA
GUA
19h 50m
Trip: 16 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 1220 reviews
Overall
7.6
Boarding
7.7
Comfort
7.9
Crew
8.0
Entertainment
6.4
Food
6.9
JFK
MEX
Good 6.6

Good

MEX
DFW
Excellent 10.0

To be honest I enjoyed the entire fight home. thank you

LAX
BJX
Mediocre 2.0

Unhappy the service that you guys gave me it will be the last time I will fly with you guys or to try to book a flight with your company because as soon as I arrived to check in they tell me that my flight was no longer there that it was cancelled not by me so that means I had to buy another ticket from another Airlines so unsatisfied....

MEX
JFK
Excellent 10.0

Interjet care was very friendly. Legroom was spacious (in 6'4)

GUA
MEX
Excellent 9.0

El precio es justo para el servicio recibido. No necesitaba más. Los asientos bastante espaciosos.

Para el tiempo de vuelo quizá un mejor snack que chips. Un cold sandwich?

Fri, Feb 23
GUA
MIA
28h 20m
Tue, Feb 27
MIA
GUA
12h 15m
Trip: 5 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 1220 reviews
Overall
7.6
Boarding
7.7
Comfort
7.9
Crew
8.0
Entertainment
6.4
Food
6.9
LAX
BJX
Excellent 8.0

The line wasn’t moving for a long time. Two separate lines, two people at check-in desk, they didn’t alternate lines so one line moved way faster than the other one. Recommend alternate so both lines move quickly. Thanks.

MTY
IAH
Excellent 10.0

I am two meters tall and was in the last row, but I still had plenty of leg room.

JFK
MEX
Good 6.6

Good

DFW
MEX
Excellent 10.0

Service, much better than AA

Everything was good

CUN
LAX
Excellent 10.0

Free drinks. Was able to relax before my vacation.

Mon, Jun 18
GUA
MIA
20h 40m
Mon, Jun 25
MIA
GUA
12h 03m
Trip: 8 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 4723 reviews
Overall
7.4
Boarding
7.3
Comfort
7.3
Crew
7.7
Entertainment
7.1
Food
6.9
LAX
GDL
Okay 4.0

Nothing Aeromexico personal was rude again

They said that we need to paid them the baggage’s and didn’t want to solve the situation. Be Aware if you book a trip with this two airline as you will finish paying twice the baggage fees. THEY STEAL YOUR MONEY!!

MEX
SFO
Mediocre 3.0

The plane/Pilot got us home.

The seats were old and uncomfortable. The plane was old and had the drop down video screens. This was terrible- we couldn’t see the one closest to us, only the one further away. But any words on the further one, we couldn’t read. The staff on the plane were rude and made us seem like we’re a bother and unwelcome. We were scared to ask for anything.

MEX
MIA
Good 7.3

No Kosher food option is unfair and not right.

MEX
DTW
Excellent 10.0

Overall trip was ok

MEX
YUL
Good 7.0

We arrived on time but we did not landed. The pilot kept circling around Montreal and no information was provided to passengers.

Sun, Dec 31
GUA
MIA
2h 48m
Sat, Jan 13
MIA
GUA
2h 52m
Trip: 14 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 11 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
HND
LAX
Okay 4.0

This flight was miserable. Seriously, one of the worst flight experiences I've ever had. The leg room was absurdly small. I'm not a tall person and I only had one inch in front of my legs. When the guy in front of me put his seat back it pressed into my knees. There wasn't enough space to bend down and untie my shoes, let alone get something out of my bag. My shoulder and knee were touching the guy next to me (a complete stranger) for the entire flight and there was nothing I could do about it. This was a red-eye but I absolutely could not sleep because it was so uncomfortable, so when we landed I had a terrible migraine and was nauseous and disoriented going through customs. I actually had to sit down in the airport because I though I was gonna pass out while trying to carry my bag, that's how shitty I felt after this flight. On top of that, not being able to sleep on the flight really messed up my sleep schedule and so jet lag from the time change has been made even worse, so I'm completely out of whack and its so much worse that it otherwise would have been because of the horrible flight. Also the food was gross and there wasn't enough of it. Even now, I don't think I have really communicated just how shitty this flight was. I was actually angry when I saw my seat upon boarding, and I'm still angry about it now.

DFW
SCL
Excellent 9.6

The food is very tasty, but AA has not changed the menu in at least one year.

GUA
MIA
Mediocre 2.6

Everything on this flight was considered an EXTRA. It was uncomfortable and the lay over in Miami made it even worse. Long lines, long distances and extreme delays!

GRU
JFK
Mediocre 3.6

The only decent point was the food. Not great but at least edible.

Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!

SJU
PHL
Good 6.3

My screen was not responsive most of the time

Mon, Feb 12
GUA
MIA
26h 40m
Mon, Feb 19
MIA
GUA
27h 35m
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 1220 reviews
Overall
7.6
Boarding
7.7
Comfort
7.9
Crew
8.0
Entertainment
6.4
Food
6.9
LAX
BJX
Mediocre 2.0

Unhappy the service that you guys gave me it will be the last time I will fly with you guys or to try to book a flight with your company because as soon as I arrived to check in they tell me that my flight was no longer there that it was cancelled not by me so that means I had to buy another ticket from another Airlines so unsatisfied....

MEX
DFW
Excellent 10.0

To be honest I enjoyed the entire fight home. thank you

LAX
BJX
Good 6.0

1 hour delay

CUN
LAX
Excellent 10.0

Free drinks. Was able to relax before my vacation.

LAX
BJX
Excellent 8.0

The line wasn’t moving for a long time. Two separate lines, two people at check-in desk, they didn’t alternate lines so one line moved way faster than the other one. Recommend alternate so both lines move quickly. Thanks.

Fri, Mar 23
GUA
MIA
8h 20m
Mon, Mar 26
MIA
GUA
18h 10m
Trip: 4 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 6135 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.3
Entertainment
7.5
Food
7.5
PTY
SFO
Excellent 9.3

Didn’t like the options available, reduced

GYE
PTY
Excellent 8.6

Food was plenty

SJO
PTY
Good 7.0

The flights were always in time

The crew wasn’t in any flight positive, always angry

YUL
PTY
Okay 5.3

The pilot was great st explaining the flint and not where we were.

They forgot my gluten free meal and didn’t tell me until I was on the plane. Can we count on you to feed us? Apparently not. How can an airline forget a meal for a passenger? Especially in such a long flight?

JFK
PTY
Mediocre 2.0

Staff was nice.

We were late to bord, therefore we were 1 late for rake off, on top of that a passagenger got sick on the plane and the way the staff managed the situation was very poor. Missed my connection. Hade a very bad experience, and more likely, I will not fly or recomend Copa

Sun, Dec 31
GUA
MIA
22h 33m
Thu, Jan 11
MIA
GUA
17h 18m
Trip: 12 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 4723 reviews
Overall
7.4
Boarding
7.3
Comfort
7.3
Crew
7.7
Entertainment
7.1
Food
6.9
JFK
MEX
Excellent 10.0

The crew kept us informed and the flight attendants were nice awesome plane!

MEX
MIA
Good 7.3

No Kosher food option is unfair and not right.

MEX
AMS
Excellent 9.0

Punctuality and service. Also the landing

Nothing

MEX
CUN
Okay 4.6

The plane is very comfortable

Delayed

LAX
GDL
Okay 4.0

Nothing Aeromexico personal was rude again

They said that we need to paid them the baggage’s and didn’t want to solve the situation. Be Aware if you book a trip with this two airline as you will finish paying twice the baggage fees. THEY STEAL YOUR MONEY!!

Mon, Jan 1
GUA
MIA
2h 43m
Wed, Jan 17
MIA
GUA
2h 52m
Trip: 17 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 11 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
GUA
MIA
Mediocre 2.6

Everything on this flight was considered an EXTRA. It was uncomfortable and the lay over in Miami made it even worse. Long lines, long distances and extreme delays!

DFW
PBI
Okay 5.6

Free movies, and crew were helpful once we were in the air

Gate agent did not start forcing check in, which caused delay in boarding. Ground crew did not stock aircraft until 20 minutes after scheduled departure time. and DFW did the usual 20 minute taxi and then 15 minute hold prior to take off.

JFK
MXP
Mediocre 2.6

Plane was old and dirty, seat pocket had junk in it. Seat was broken and couldn’t stay up. In flight movies were from few years back with a center tv and no head rest screen. Crew on overseas flights tend to be older in age and less tolerant..much better on continental on the same route.

GRU
JFK
Mediocre 3.6

The only decent point was the food. Not great but at least edible.

Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!

CLE
JFK
Mediocre 3.3

Plane was dirty and crew inattentive.

Sat, May 12
GUA
MIA
25h 55m
Sat, May 19
MIA
GUA
26h 35m
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 1220 reviews
Overall
7.6
Boarding
7.7
Comfort
7.9
Crew
8.0
Entertainment
6.4
Food
6.9
MEX
JFK
Good 7.6

The crew was excellent. Very friendly. It was an easy boarding and deplaning process. Everything seemed seamless and stress free.

For longer flights they should have more food options than just chips. At least for purchase. And a wine option. Again, even if it's for purchase just so we can have more of a selection. Also, they should upgrade the entertainment system. Or at least play a decent movie. The system feels old and is more distracting and kept me awake.

LAX
BJX
Mediocre 2.0

Unhappy the service that you guys gave me it will be the last time I will fly with you guys or to try to book a flight with your company because as soon as I arrived to check in they tell me that my flight was no longer there that it was cancelled not by me so that means I had to buy another ticket from another Airlines so unsatisfied....

MEX
DFW
Excellent 10.0

To be honest I enjoyed the entire fight home. thank you

GUA
MEX
Excellent 9.0

El precio es justo para el servicio recibido. No necesitaba más. Los asientos bastante espaciosos.

Para el tiempo de vuelo quizá un mejor snack que chips. Un cold sandwich?

LAX
BJX
Excellent 8.0

The line wasn’t moving for a long time. Two separate lines, two people at check-in desk, they didn’t alternate lines so one line moved way faster than the other one. Recommend alternate so both lines move quickly. Thanks.

Sat, Mar 24
GUA
MIA
26h 49m
Fri, Mar 30
MIA
GUA
11h 50m
Trip: 7 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 4723 reviews
Overall
7.4
Boarding
7.3
Comfort
7.3
Crew
7.7
Entertainment
7.1
Food
6.9
MEX
CUN
Okay 4.6

The plane is very comfortable

Delayed

UIO
MEX
Good 7.3

Everything went fine. The on-board entertainment was good.

CUN
MEX
Okay 4.0

Just OK!

Took forever to take off, AC was nonoperational. Very discomforting!

JFK
MEX
Excellent 10.0

The crew kept us informed and the flight attendants were nice awesome plane!

MEX
SJO
Excellent 9.3

La comodidad la amabilidad de las personas.

La comida

Sun, Dec 31
GUA
MIA
2h 48m
Sat, Jan 6
MIA
GUA
2h 52m
Trip: 7 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 11 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
DFW
SCL
Excellent 9.6

The food is very tasty, but AA has not changed the menu in at least one year.

CLE
JFK
Mediocre 3.3

Plane was dirty and crew inattentive.

GUA
MIA
Mediocre 2.6

Everything on this flight was considered an EXTRA. It was uncomfortable and the lay over in Miami made it even worse. Long lines, long distances and extreme delays!

SJU
PHL
Good 6.3

My screen was not responsive most of the time

GUA
MIA
Excellent 10.0

On time. Quick boarding.

Wed, Dec 20
GUA
MIA
17h 41m
Fri, Dec 29
MIA
GUA
18h 02m
Trip: 10 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 4723 reviews
Overall
7.4
Boarding
7.3
Comfort
7.3
Crew
7.7
Entertainment
7.1
Food
6.9
LAX
GDL
Okay 4.0

Nothing Aeromexico personal was rude again

They said that we need to paid them the baggage’s and didn’t want to solve the situation. Be Aware if you book a trip with this two airline as you will finish paying twice the baggage fees. THEY STEAL YOUR MONEY!!

JFK
MEX
Excellent 10.0

The crew kept us informed and the flight attendants were nice awesome plane!

CUN
MEX
Okay 4.0

Just OK!

Took forever to take off, AC was nonoperational. Very discomforting!

MEX
YUL
Good 7.0

We arrived on time but we did not landed. The pilot kept circling around Montreal and no information was provided to passengers.

MEX
MIA
Good 7.3

No Kosher food option is unfair and not right.

Sun, Dec 31
GUA
MIA
2h 48m
Fri, Jan 5
MIA
GUA
2h 47m
Trip: 6 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 11 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
YUL
MIA
Excellent 10.0

First time flyer with American airlines and the service was impeccable

Nothing to dislike

SJU
PHL
Good 6.3

My screen was not responsive most of the time

GUA
MIA
Mediocre 2.6

Everything on this flight was considered an EXTRA. It was uncomfortable and the lay over in Miami made it even worse. Long lines, long distances and extreme delays!

GRU
JFK
Mediocre 3.6

The only decent point was the food. Not great but at least edible.

Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!

DFW
PBI
Okay 5.6

Free movies, and crew were helpful once we were in the air

Gate agent did not start forcing check in, which caused delay in boarding. Ground crew did not stock aircraft until 20 minutes after scheduled departure time. and DFW did the usual 20 minute taxi and then 15 minute hold prior to take off.

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