Part of the first class package is luggage. We checked our luggage in easily but our luggage should be one of the first bags off when we land. On both flights this was not the case. The lounge in Kauai is awful. Food and drinks were excellent on the flight. Service was attentive. On the flight over we arrived 45 minutes early. Like last time the same thing happened in a previous flight. The problem both times was waiting in the plane for 30 minutes so that a spot to unload could open.
Look at my previous review I just wrote on this survey. It was awful!
Terrible airport. It took over one hour to pass checkpoint and security gate. We stood under the sun in the long line
I would've liked to have the seat tablets like before to view movies, with long travels not everyone carries tablets to view movies. And phones are not worth it because screens to small.
I was able to upgrade to first class, which was great. Food and drinks were underwhelming compared to other first class flights I have taken.
The flight was late. The flight attendant snapped at my daughter for asking to use the bathroom after they announced to be seated. She was told she should listen next time. She has a uti and it had nothing to do with her not listening. One of our suit cases was dented. The flight itself went well and the plane was clean.
My experience with Alaska was good. Customer service before boarding the plane was good.
I like the kindness and friendliness of the crew but not the long waits between flights
USB and power ports available in seats 💺. Inadequate snack options.
Like South West(2 check in baggage free) if Alaskan Airlines could give at least one check in baggage free then it would be great.
No gluten free snacks. Seats felt worn or bare bones even though it was a new 737 MAX 8.
Boarding was easy. The seats are small and fairly uncomfortable
The boarding and seat assignment system no longer works for me, but I know it is being replaced. Otherwise, I am good with the overall experience.
San Diego airport is brand new, spacious, airy and very smooth checkin at SW baggage drop.
Very smooth checking in our luggage with a super pleasant SW agent. I enjoyed a fun entertaining movie.
Great flight, 47 passengers on a 180 seat plane. Stewardess was pleasant and cheerful.
Fine, but how to board on SW versus othrr airlines, is just lame. Goood staff though and all was solid otherwise.
Everything went well, but the flight was delayed multiple times. The delays were only minutes, but it was without information on why it was delayed.
Multiple delays, poor communication of information and a 4 hour delay with multiple gate changes ...
No problems with the flight, my issue is with the terminal at SAN airport. I’ve never seen a dirtier, worse equipped terminal. No power plugs worked, but you could of course buy a fuel rod battery from the kiosk (seemingly the only thing that worked).
