Flying on Hawaiian Airlines was good. But, getting a boarding pass was a hassle. I booked what I thought was an Alaska Airlines flight that was actually a Hawaiian Airlines flight. I couldn't check in online. I had to wait for the Hawaiian Airlines counter to open so I could get my boarding pass which was a requirement for me to get in The Club or the Centurion Lounge. (I had no check in luggage so I didn't expect to have to physically check in.) The Alaska Airlines staff blamed the FAA for the problem.
Both flights were delayed going to our destination and leaving, and communication about the delays was not great by the airlines, now the crews were phenomenal and great to be around!!
Need to get on train for second flight it’s much nicer when all the gates are together for obvious reasons
The flight was delayed over two and a half hours thus causing me to miss my best friend’s funeral. All because the flight crew had to get more rest. That was the reason stated. I understand however very unfortunate. Glad everyone is well rested and resting in peace.
All good except both the outbound and return flights were delayed about 1 1/2 hrs.
Not great. My flight was canceled due to a mechanical problem and I could not get rebooked for the same day. I needed to get to my destination yesterday, not today. I was able to book with another airline but it was a layover and ultimately a 1 hour flight took me 12 hours. Normally I like Alaska much more than Southwest, but Southwest came through with a not terrible price for same day.
The plane was late arriving. The Alaska people did a great job of turning it around quickly and getting us off. We took off about 35 minutes after it reached the gate.
I liked the flight attendant named Tyler. He was charismatic and genuine. I like the pilot in my second flight, he was considerate to everyone’s feelings. I liked the people I sat beside. I like the plane size. I like Alaska airlines
I appreciate the priority for safety. I did not enjoy how the delays were handled.
orgiginal scheduled flight ( 2.5 hours connection) was cancelled, was given option to rebook between a 1-hour connection or a next day flight. Missed connection flight, and decided to book last minute with an other airline.
It was not a good experience. When I went to check-in one of Alaska's employees told me I had to check-in with Hawaiian Airlines, which was on the opposite side of the airport. I made my way over and when I got to Hawaiian Airlines they told me I was in the wrong place. The employee saw the look of defeat in my face and was able to get someone to check me in and text me my boarding pass. I had to make my way all the way back to the other side of the airport and barely made my flight. I think it would be very helpful for employees to be more informed with these Hawaiian flights that are operated by Alaska so they are not rerouting people to the wrong terminals. Also, clear signage in the check-in area.
Both flights were late 2+ hours with ZERO communication from the airlines or their staff. No offers for compensation. WiFi didn’t work for streaming and they said to only use browsing but that didn’t work either. Waste of $$. No drinks only boxed water or apple juice. No snack. One of the worst flight experiences I’ve ever had.
The ticket and bag check in was chaotic at SEATAC. No clear communication or signage for bag drop off.
Flight was canceled with no voucher of any kind and next available flight was two days later.
Boarding was chaotic. Microphone not working properly and second agent was distracted from task with baggage and late arrivals.
I DID NOT GO TO HAWAII ON HAWAIIAN AIRLINES. YOU DID NOT INFORM ME THAT BY CHOOSING BASIC ECONOMY, I MIGHT BE REQUIRED TO FLY STANDBY. I AM ELDERLY AS WAS MY COMPANION WHO IS ALSO SEVERELY DISABLED AND THERE WOULD BE NO WAY WE COULD TRAVEL ON STANDBY. THEY TOLD ME THAT ALL OF THE BASIC ECONOMY SEATS HAD BEEN SELECTED BY OTHER PASSENGERS AND WE HAD TO PAY AN ADDITIONAL $942 TO GET A SECURED SEAT ON THE PLAN AND, IN SPITE OF THE ADDITIONAL COST, WE WERE NOT ALLOW US TO AMEND OUR TRAVEL PLANS TO EXTEND OUR VACATION. ULTIMATELY, THE FLIGHT WAS DELAYED. WE WERE OFFERED A REFUND IF WE CANCELED OUR TRIP ALTOGETHER WHICH WE DID. IT IS YOUR DUTY TO INFORM YOUR CUSTOMERS OF THE POTENTIAL PROBLEMS THEY MAY FACE, AND YOU DID NOT DO SO. I WILL NOT UTILIZE YOUR SERVICES EVER AGAIN.
On time. Alaska upgraded seat comfort with memory foam seat covers with head rests
Half of my family members didn’t make it because they involuntary bumped off . And their seats where given away
Hawaiian and Alaska are at opposite ends of the Seattle airport. Apparently, during this time of transition through their merger, only people flying to Hawaii should go to the Hawaiian desk. So, I had to carry my luggage the entire length of the airport. Alaska's desks were sort of a temporary set up behind a wall, and even after all this, they (Alaska) had a great deal of difficulty confirming that I was on the flight, or that I had paid my checked bag fee. Now, they did try to compensate for all this confusion. There was an impressive number of agents, actively engaging and working with customers - not just standing behind the counter, but going out to them with pads in hand. It took some time, but I was squared away, and was apparently upgraded to a business class seat with lots of legroom (much appreciated). I was told this transition would last till August.
Really enjoyed their food treats, staff was friendly and they kept our seats together, check in was excellent, boarding passes uploaded to my wallet! I would definitely recommend Hawaiian airlines to friends and family! 🌺
Very comfortable (upgraded to business class). The audio on my screen didn’t work, but I managed to play the audio through my phone while watching the screen.
Flight was late as pilot crew had to land at different airport in their previous flight. Passengers boarded and had to wait for pilots inside plane. Series of incomplete and unnecessary announcements by an annoying voice, rather than complete, informative announcements.
Breakfast was not loaded at SFO due to catering company change. Seems like a major airline at a major hub would have thought of something else or warned passengers to pick up food before boarding a 3 hour flight.
Boarding seemed to be organized bedlam. For what ever reason, preboarding took longer than 20 minutes. Made the plane 20 minutes late taking off. Luckily we arrived on time. Flight crew seemed very friendly. Only slight turbulence.
They hired a new catering company the same day of my flight. They botched the job by not delivering the right carts and after THREE HOURS waiting, the flight crew timed out (flight was 19 hours long and FAA rules state crew can’t work more than 14 hours long). So they CANCELED OUR FLIGHT!! Worst experience ever. Avoid UAL at all costs.
The personnel were professional and friendly. The Boeing 737 Max 9 is too claustrophobic and was very warm at both airport gates, and still warm in the air.
While the staff was pleasant and helpful, the following observations are for your awareness. There was some delay on the tarmac on take off and landing. The paid lunch/food offerings were limited. Entertainment was only available on WiFi at a cost.
get E+, a must for 5 hours flight if you are tall
Liked fold flat bed. Didn’t like having no window. Didn’t like poor choice of food and being served dinner very late, hours after take off of a 7:40pm flight. Servers not friendly. Food horrible in business class.
Everything is good except the dinner and breakfast. The sandwich is very delicious. Toilet is clean, I only use one of them. Flight attendants are very nice. 👍👍
Boarding was a breeze, however, two of the flights that I boarded with Spirit did not have Wi-Fi available.
Very good. Nothing more or less than expected. No complaints.
My experience with the spirit as a first time it was OK, but the seats need a little cushion, the problem I had the most impacted me was when checking in the scales were so off and wrong. It will tell that you would have more weight, which was not true. The scale was say that it had Thirty Eight Pounds, when get in the labels when we send the luggage into the band. It says that it was overweight. I really really dislike that because the scales are not accurate. If I use Spirit and I have that issue again. That will be my last time flying with the spirit, even though I like so much to service the planes, and everything else
hahaha we are delayed for one hour plus.. but thx we arrived San Diego safe
Worst airline ever! The guy weighing my bag had his foot on the metal plate and when I called him out on it, I got this stupid little smirk. La is a scam and so is Spirit Airlines. All the flight attendants looked like they hated our flight just as much as we did.
Unclear pricing; ended up being charged an extra $52 just to get onboard
Spirit is awful. Too expensive for what you get. Stop nickel and diming.
would be great to get basic water, soda at least and stop charging for carry ons
Your crew is a representation of your Standards and Values. The crew from Seattle to LAX, was very disappointing. The crew was more interested in hanging out at the lobby area. Talking, laughing loudly and eating all the snacks. They did not do regular rounds to see if customers needed anything. This was a huge disappointment. I will no longer be flying with your airlines moving forward.
- flight attendants not very friendly. - Paid for WiFi and plane didn’t have it working , never got a refund.
They canceled flight. Hard to believe there was even a plane incoming for us to get on
Plane was down graded and I lost my uncharged exit row with more leg room. No mention or offer of refund from podium. Flight attendant was nice to explain this happens often and that I could request a refund via online form submission. I did this and have heard nothing back.
Horrendous. I do not recommend Frontier. The passengers lack manners and decency, and the flight attendants lack professionalism. If I wasn’t in a bind to fly with 48 hours notice for a job interview, I would not have selected a flight with Frontier and I never plan to fly with them in the future.
The seats were hard molded plastic covered in plastic vinyl. And the scam to charge people extra to sit together. Don’t they know we can just ask someone to trade seats. And watching the staff separate young children from parents… super classy. We had to guilt them into offering up our seats. This companies policies suck. Don’t give them your money.
Frontier had yet another flight cancellation. Have never made a complete round trip with this airline without at least one leg getting cancelled. Miserable flights - dirty, uncomfortable planes that apparently always have issues since I've had multiple delays and cancellations with them.
Everything went as planned. Crew was great. Seats were still not that comfortable.
No frills for sure. No gate announcements about flight delay, not even water to drink on the flight.
I loked walking out on the tarmac to board and no first class. I didn't like that they have no snacks or onboard wifi to bide your time.
The plane was clean, the crew was friendly and helpful. It’s a low cost airline so there was no food, drinks or in flight entertainment but we didn’t expect any of these things. In the room for improvement department, they should install USB ports in seats to charge mobile devices.
I was surprised that all baggage, including carry on, were charged. Each additional bag went up in cost. Really disappointed in the additional costs.
