Pros: "Fantastic crew"
Cons: "Great trip"
Pros: "Easy no hassle check in and board."
Cons: "Absolutely nothing. Thank you!"
Pros: "Seats seem to get smaller but overall a good experience"
Cons: "Seat room"
Cons: "The crew was outstanding and the aircraft was new and comfy"
Cons: "The airport experience was horrible. American Airlines did not have enough personnel on duty to process all the waiting passengers."
Cons: "American airlines needs to improve their inter hub options"
Pros: "Was not long enough"
Cons: "Boarding at Heathrow is horribly inefficient."
Pros: "Great crew. Easily accessible."
Cons: "Several delays."
Pros: "Customer service"
Cons: "There was no entertainment at all, and pretzels are gross"
Pros: "Nice plane and entertainment"
Cons: "Booked flight through British air for a reason. Didn’t anticipate American Airlines being used for our flights. The Flight was also delayed but it was never explained why despite dozens of questions from passengers. This caused a missed connection flight and forced us to stay overnight in Chicago with nothing but a $12 food voucher. When we tried t ask what other options were, American Airlines personal offered no sympathy and said the best we would get is the food vouchers and we should be grateful. No other travel reimbursement or vouchers were offered other than a replacement flight. Overall it was a huge inconvenience and caused numerous other expenditures for us."
Pros: "Great flight"
Cons: "everyone was friendly"
Cons: "Our bags were lost going to Rome for a wedding and our cloths were in the bags for the brides father and sister bridesmade. No updates and the have my phone number and email address. You would think it was 1968 or something! Unacceptable in this day and age of communication! The wedding is in 48 hours and can’t find our bags? All this was explained to the airline in Rome the baggage handlers etc. etc. still nothing. Absolutely amazing and disappointing!"
Pros: "Boarding was on time, and landing was smooth."
Cons: "No entertainment."
Pros: "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."
Pros: "This trip was short and sweet.. Uneventful +Praise God!"
Pros: "Nice leg room"
Cons: "Doors closed early for my 6:28am flight. I couldn't fly until 1:18pm. Crew says that doors close 10 minutes before flight. The doors on the 1:18pm flight stayed open well after 1:18pm. The flight was then delayed until 1:50pm."
Pros: "Everything was good."
Pros: "On time, good service."
Cons: "Delayed flight, multiple gate changes"
Cons: "When I purchased my tickets, American decided it would be reasonable to separate my husband, our 1 year old daughter, and myself which I was notified of only when I asked the customer service agent over the phone prior to our flight. She explained that she was unable to do anything about it. I then called American during my trip and spoke with another agent who said it was out of her hands as well and to take it up with an agent at the desk at the airport. When I checked in online, I was able to change our seats myself which was nothing that either agent even suggested. The lack of ability of these agents on the phone to help two parents traveling internationally with a toddler was unbelievable. American has terrible customer service."
Pros: "Everyone was so friendly and helpful, especially Ricardo at the check in desk. Our flight was delayed for 2 hours but the friendly staff made it easier to deal with the delay!"
Pros: "I would like if for my return from Paris to Chicago, Chicago Seattle I would be greeted by the personal and offered to flight first class without extra charge to compensate for the bad experience on my way going in. Thank you"
Cons: "I was told I would be able to choose the seats only 24 hours before the flight by going online. I tried to choose the seats online but could not have access to the site. I then called the number provided to ask for more help, and was told that I could then only choose the seats at the check in time. I was at the airport 2 hours before the flight schedule to book my seat and was told them that I could only choose the seats at the gate. Once I got at the gate I asked the person to please give me a seat at the aisle for medical reasons but after waiting until the boarding process had started I was giving a middle seat. Not only I was treated as a stand by passenger that had not purchased the tickets I was put nt on group 8 and at the moment of boarding the gate personal aggressively grabbed my carry-on bag because they insisted there was no more spaces in the compartment above heads. Once I got inside of airplane I saw many empty compartments available for carry-on luggage. I wish I had not purchased my ticket with Iberia Airlines operated by American Airlines. It was not a good, pleasant experience and do not recommend. I wil certainly avoid in the future and not travel this way another time. Thanks"
Cons: "Arrived 1 hr before my flight and they wouldn't check me in. I believe they overbook the flight and turn customer down. They even gave me hard time during rebooking us. Never again."
Pros: "The flight was equal to AA service I have had on a regular basis."
Pros: "Full flight, crew worked timely"
Pros: "All good, except poor prep on food"
Cons: "As above"
Pros: "Crew was great. Boarding was quick. Food was good."
Cons: "The entertainment on a cross Atlantic flight was not family friendly. Playing 'Dark Knight Rises' and 'Guardians of the Galaxy' while my 6 year old is on the flight is not appropriate. While I didn't let him listen to the program, he could still watch violent scenes I would not allow at home. There are plenty of family friendly good quality PG or G rated movies that appeal to everyone. Would it be too hard to get individual screens in 2017?"
Cons: "Personnel; lack of customer service"
Pros: "Quick and easy boarding"
Cons: "Uncomfortable seats"
Pros: "Courteous crew"
Cons: "The plane was tiny and old"
Pros: "Clean plane . excellent staff"
Pros: "Arrived early. Smooth flight."
Pros: "They were absolutely fantastic on checking on me, food, service, flight in general. Would recommend to anyone!!!"
Pros: "On time"
Cons: "All well"
Pros: "What I enjoyed about this flight is that I eventually made it to Chicago."
Cons: "Flight was delayed several times - blamed on Chicago ATC. The food offered was not suitable for First Class - there was chicken and vegetarian option. The FA was rather slow in serving and clearing trays. She was not interested in going around and asking for refills - when I inquired about it at dessert time, she didn't come back for 15 minutes and I had to ring the call button - she informed me they didn't have my drink of choice, so it was OK for her not to come back and tell me that. Service was terrible in First Class. American should seriously do something about that."
Pros: "The flight from San Diego to Chicago went well. We left on time and arrived a little earlier than expected. I was worried about the weather delaying our flight once we go to Chicago but we encounter different problems. as I will explain next."
Pros: "our original flight was cancel due to snow, and we were placed at a hotel and food vouchers were given as well"
Cons: "no head set were passed out making video entertainment useless"
Cons: "We fly from London to Dallas and Dallas to Albuquerque but we miss our connecting flight because of the delay leaving London and because of weather. So we got mid sets from Dallas to Albuquerque."
Cons: "Would at least like a choice of a snack instead of cookies I don't care for."
Cons: "The fact that people carry-on luggage that exceeds the max requirements for carry on luggage so they can avoid the checked luggage fee. It's a disgrace. It time to live by your rules, the same for everyone. I had to be rebooked out a different airport as PGV was flooded. I was seated in 21F which does not recline. AA cancelled my flight out of PGV, a better seat would have been nice since I had to drive an hour to EWN whereas I was staying only 10 mins from PGV."
Cons: "We could not check in online because we refused to pay for seats that I felt that already purchased or was entitled to one so I bought a ticket. When we got to the airport and checked in they did not put me and my traveling partner together meaning they didn't see them together not to mention. Our flight was delayed and we only have 4 minutes to get from gate a to gate. We got to the gate collected our boarding passes found out we were seated at the very very very back of the plane right next to the restrooms.........NICE"
Pros: "Good flight."
Cons: "A little crowded"
Pros: "After traveling on a budget airline to Las Vegas and having a horrific experience, I couldn't have been more pleased with the comfort and cleanliness of the aircraft as well as the friendliness of the flight crew!"
Cons: "The plane was pretty chilly and I was FREEZING, but when I asked for a blanket they told me they only hand them out to the first-class passengers. In addition, they did forget to download our in-flight movie, but we all make mistakes :)"
Pros: "It was five star all the way."
Pros: "Everyone and everything was awesome"
Cons: "With the ongoing situation at hand. Everything was great."
Cons: "Check in crew was so inflexible, and demanding. She wanted me to open a careful-sealed box just to take a pound out. Whrist my other luggage was only 48 pounds! I understand it is part of my fault not to be careful when weigh the boxes but she should have asked nicely. I would rate 0 for the bad behavior. This is not a first time I have bad experienced with United Airlines. I would not recomend this airlines."
Pros: "Selection of seats"
Cons: "All was good"
Pros: "Flight as expected."
Cons: "Poor Wifi Connection during flight. Baggage Claim took almost an hour due to issues on the runway."
Pros: "The in flight personnel"
Cons: "The gate employees have no sense of customer service . Absolutely no clue !"
Pros: "All of the above"
Cons: "Shortage of space for carry on"
Pros: "Rude gate staff. They were being very condescending in their tone while saying perhaps appropriate information. This occurred starting when one woman got in line. The sign kept changing...her accharine like tone telling her that boarding would begin at 1130 was unnecessary. Communicating with foreign passengers whose flight had been rebooked to this flight was very poor. Instead of asking them for the name of their baby, the gate employee kept asking them for the lap child name! This occurred over and over until finally they asked for the bany's name. The lady who is from Chicago started practically wagging her finger and just saying NO! to bags that might be too large. How she did this was overly rude even when the bag fit in the metal sizer!"
Cons: "Sorry....above is what I did not like. I like that my bag was shifted away, tagged and put on board...made it to Rome! Flight staff very professional!"
Pros: "Customer service replaced my previous United connection with an Alaska Airlines flight that got me in earlier."
Pros: "United did a great job"
Cons: "Long distance from gate to baggage area"
Cons: "Constant delays with this airline, I avoid it."
Pros: "Crew was great, very accomodating. Seats were fantastic."
Cons: "Plane leaked water from overhead compartment onto to my seat. Crew member used napkins & band aids (seriously) to patch up the drips. Food was horrible (jumbalaya) and hardly a portion. No idea how to operate the entertainment system ? We sat on the taxi runway for over 30 minutes waiting for a parking space at the terminal. Nearly missed connection."
Pros: "The text letting me know my luggage is going the wrong direction."
Cons: "Not getting my luggage"
Pros: "Stroopwafels and fresh hot tea, polite crew"
Cons: "Everything went well"
Cons: "We sat on plane for 5 hours before take off was hot"
Pros: "Clean aircraft, swift flight"
Cons: "Seat was changed to last row/middle seat (not what initially booked or confirmed with online check-in). Before takeoff, attendant moved all passengers in back row to alternate seats. Which meant that I was no longer traveling with my colleague. Unfortunately, that made our intended meeting time impossible."
Cons: "They over booked the flight again and wanted 4 people to volunteer to take a layer flight."
Pros: "Pleasant staff"
Cons: "My husband and I chose seats together when the tickets were purchased and when we received or boarding passes they had been changed, separating us. My 6 foot 200 lb husband ended up against the window in a row with 2 women that were both well over 250 lbs and I was seated with strangers. No free movie as there was on the trip to Texas"
Pros: "Seats were a little better on this flight. Crews were friendly and offered drinks a couple of times"
Pros: "Duration of flight"
Cons: "Delayed, boarding was slow, no entertainment on flight"
Pros: "Met the time frame stated"
Cons: "Bathroom smelly"
Pros: "Thanks to your professional flight crew and ground crew."
Pros: "I didnt like anything. Once back in USA we were discriminated for talking about our distaste for Donald Trump. Someone was offended and we were kicked off. Unconstitutional."
Pros: "The crew was very friendly and efficient. They were extremely helpful with our requests. The entertainment was good, I was able to watch a movie the whole flight home."
Cons: "We were expected to land at 5pm and did not land until 5:20pm. Upon arrival, the line to immigration was ridiculous. The machines were super slow and kept freezing. It took an hour before we could get to the X-ray line. At this point we had already missed the original time of our flight. Luckily the flight was delayed 30 minutes. After going through the x-ray machines we ran to our gate only to find out it had been changed and delayed again. We made it to our flight which was now rescheduled to depart at 7:23pm. After sitting in the plane for 45 minutes we did not depart until 8pm making our landing 2 hours after the original time."
Cons: "My Flight was delayed various times, I was put on standby twice. When I looked for help I was left waiting at an empty united counter for half an hour until an employee decided to show up and offer no assistance. This has been the MOST unprofessional and stressful airline experience I have ever dealt with. Never wasting my time purchasing tickets from united again."
Pros: "Uneventful flight, the best kind."
Cons: "Snacks could have been better. Seats could have been more comfortable. No free wifi."
Pros: "The new planes were comfortable. The seats were had great cushions and each seat back had the option of TV. The food choices for purchase were varied and substantial. The crew was really nice."
Cons: "No complaints."
Pros: "for the most part everything."
Cons: "Did like that my seat changed from F15 to A38, that was very disappointing."
Pros: "Courtesy and smilling faces."
Cons: "Everything went well. No complaints."
Pros: "Had to pay for wifi, food, you name it."
Pros: "Nothing did not take the flight"
Pros: "The crew where helpful"
Cons: "The fact that if I want to eat something or drink something I have to deprive myself of that and all because airlines including tens one do not take cash only credit."
Pros: "My overall travel was very comfortable. I liked the speed at which the plane went at."
Pros: "Friendly crew. Love them"
Cons: "Hard to get conectes to the "free" entertainment"
Pros: "On-time. Reasonable fare. Friendly crew. A/C plug for every seat."
Cons: "No IFE -- free service over wi-fi glitchy and not compatible with Galaxy S7. Baggage slow (~30min) after arrival."
Pros: "The flight overall was excellent. I was impressed the flight was on time and we arrived early. The price was great for a non stop flight - there should be more of these!"
Cons: "There is not much space in the seat and the plane was completely full, therefore, felt a little stuffy. Need more room in seat area, but understand all domestic flights are like this."
Cons: "They take to different cities end up flying more than 24 hours I will never flight with united"
Cons: "Flight changed several times. No voucher given for inconvenience"
Pros: "Crew and employee attention"
Cons: "Rude people. other fliers/customers"
Pros: "That we arrived alive"
Pros: "Service and the fluido instrucciones video"
Pros: "The seats were comfortable. The crew was kind and attentive."
Cons: "Two hour delay for no reason. Was not kept informed on anything throughout the delay/flight."
Cons: "The flight from Houston to Chicago was delayed 1 Hour and we almost missed our connection that hand a 1hour 20 minute lay over."
Pros: "guess that the only thing I liked is that there was no problem during the flight."
Cons: "When we landed un Houston it took forever to get off the plane. It was unclear where to get my luggage. I had to leave it to pass through TSA to run and try to catch my flight from Houston to Chicago. When I arrived at my gate I got there just in time because they were starting to board the plane. I was uconfortable sitting between two men. I traveled alone. When we landed in Chicago, took forever to get to the gate so we can get off the plane. There was no entertainment, at least for me. My phone was way low in battery and ai couldn't watch anything."
Pros: "Captain kept us up to date on delay; didn't keep in the dark."
Cons: "Delayed flight for 2 hours; lot of confusion at the gate."
Pros: ". We got back 30minutes early then schedule!"
Pros: "I had booked with a competitor and when they cancelled my flight and offered no alternatives I had to purchase a one way ticket with United. I suddenly realized why I don't ever want to fly with a budget airline ever again!"
Pros: "It was night time. The passengers were tired sleepy. I loved it. I needed that."
Cons: "Well what I don't like has nothing to do with the company. Turbulence, that's like a bumpy road with no bottom. Jesus!!!"
Pros: "I got to where I wanted to go"
Cons: "I reached out to your customer support already about this, but haven't heard back. The departure time (for both legs of my trip) that was confirmed with my purchase from Kayak was incorrect and caused a major inconvenience. I'd very much like to receive a response. My email addres"
Cons: "The plane was delayed due to “maintenance” but no explanation was given as to why."
Pros: "Crew was professional and friendly"
Pros: "Crew was very nice"
Cons: "Better off paying more upfront with any other airline. As tickets will end up being same by the time you finish paying for luggage and your seat. Not worth the hassle and discomfort"
Pros: "The crew was nice and they were apologetic. I know it wasn't their fault. They gave status updates every 15 minutes but in the end they were generally 'wrong'. Some people were angry about this but it wasn't their fault. How could it be? They were just repeating what they were told. It's not their fault that their organizers told them incorrect stuff. I sympathized with them more than I usually would because some passengers were such jerks to them. I appreciate that they were keeping us in the loop. We basically knew as much as they knew. It made me feel like we were all in this bad situation together, which we were. They wanted to get home, too. That was the right way to handle this. The actual flight was uneventful. Plane was clean. Seats were about as comfortable as you would expect for the price."
Cons: "Where to begin. It was delayed 1.5 hours, then we boarded, waited maybe 30 minutes, then we UNBOARDED because they needed a new plane, then it was delayed AGAIN. When we finally landed in Chicago we were about 5 hours behind schedule. I feel bad for the crew because they were left dealing with angry passengers, I know it wasn't their fault. Just poor corporate planning. In addition I did have a truly mind boggling experience with an employee. We were lined up for our first boarding, in a huge line, having waited for 1.5 hours, and suddenly a woman with multiple bags cut in line. I said "Excuse me ma'am but there IS a line" and she smiled and said "Oh, sorry, I'm an employee". I apologized and she cut everyone and boarded. That's when I realized that she was NOT WORKING THE FLIGHT. She was just using her privilege to cut in line. She cut in front and saved maybe 5 minutes. I mean, why bother. Why bother pissing off paying customers to save 5 minutes. People around me were so angry. Then she got on the flight and held everything up because she needed to load her 4 pieces of luggage into the overhead bin, taking up an entire bin. Flight crew actually moved people's bags to accommodate her. And one of her bags was a full sized suitcase that would never have been allowed if she wasn't an employee. Simply ridiculous, the only thing saving her was that there were open seats. She was not taking a seat from a paying customer. I would say that I wouldn't fly Frontier again but honestly all of the companies suck so I don't know who to pick. Every airline has some story or another of crappy customer service. I wish the barrier for entry wasn't so high so that competitors could swoop in....as much as I dislike the Elon Musk's of the world it would be great if some billionaire swooped in with their money and made an airline that actually worked."
Pros: "on time and efficient"
Cons: "gave me seat in row 30 when other seats were empty"
Pros: "expeditious boarding, low fare"
Cons: "bad seats they do not recline of a 3-plus hour flight, no snacks or drinks without charges,"
Pros: "Friendly crew Fairly clean air craft"
Cons: "Seats don't boot recline There is not even one complementary drink during duration of a flight"
Pros: "Lower cost, but sacrifice comfort and amenities, flight attendants fine"
Cons: "Sat in row 26, nothing except bare bones service"
Cons: "Seats don't recline, have to pay for soda etc"
Pros: "lots of room for items in the overhead bins"
Cons: "I paid for a carry-on bag, but didn't pay to select my seat. My seat ended up in the very back of the plane, somehow, so had to carry my personal bag, my carry on, and my big winter coat past all the rest of the passengers, which was awkward. Since carry-on bags are so pricey, perhaps purchasing one could guarantee that you're given an open seat closer to the front of the plane, or maybe just an earlier boarding zone, so as to disturb fewer folks."
Pros: "Cheap airfare. Stretch seating option."
Cons: "Where do I start? Going to Vegas (from Chicago), we sat on the tarmac for 90 minutes with no explanation. We finally took off after that, and no attempt was made to regain lost time. In fact, the flight took even longer after we were up than the original plan. The seats were very uncomfortable. I don't know if the seats on the return trip had more padding, but there seemed to be a noticeable difference between the two flights, not just by myself, but noticeable in the lack of squirming on the second flight by everyone else as well."
Cons: "The plane had by far the most uncomfortable seats I've ever been in. They might as well have had metal fold-up seats. I paid extra for a specific seat, and when another passenger took it, a flight attendant gave me a hard time when I asked them to move. I was unaware that I'd have to pay $40 just for a carry on until AFTER I booked the flight, in which case I would've just chosen a better airline."
Pros: "Larger seating was available."
Cons: "Additional charge for carry on luggage. No entertainment and no "free" food. The adds on (seat/luggage/food) put the cost of flying with Frontier to the same level as the airlines that don't charge for additional "things"! So why wld you fly "discount " if in the end you pay as much...possibly more than the competition!"
Pros: "No upsell pressure. I flew out on Spirit and back on Frontier. Both tickets were about the same price; both flights were at about the same time of day, and were filled about the same (almost full). But the experience with Spirit was atrocious. They take every opportunity to upsell on their website and at the kiosk (Frontier upsells too, but modestly and not in-my-face). The boarding area was messy and the boarding process was rushed and disorganized (Frontier's was...normal). And the Spirit crew was surly and unhelpful (again, the Frontier crew was...normal). Frontier is everything I expect in a cheap ticket: just plain, normal, pleasant, service."
Cons: "The seats are painful -- hard, don't recline, too close together, too little space underneath, no power outlets."
Pros: "I have to say that the flight attendants were very nice and attentive! Much much better then the attendants from AA! We left on time and arrived early at out destination! Yes you guys charge for everything and the planes are old and not much seat leg room, but its expected based on the price! Over all a great flight for our money! We had the same experience on our round trip to FL!"
Cons: "The outrageous surcharges for seats and luggage and the incredibly uncomfortable plane ride"
Pros: "Absolutely nothing the flight never took off and I never mad it to my destination."
Cons: "Everything this is the worst flying experience I've ever had in my entire life I will never fly frontier again"
Cons: "Flight staff was rude. Especially the older blonde lady. Seems like she hates her job and I heard her cuss at a passenger and tell a child to shut up"
Pros: "Over all there was nothing to complain, you get for what you pay for. the Plain was good and clean, the Staff where friendly and helpful."
Cons: "I do not like that I have to pay for my Carry on bag, charge me up front when I buy the ticket."
Pros: "The woman at the check in counter was nice"
Cons: "All of it. Horrible seats that are so piled on top of each other that I felt like cattle; nickel and dining us every chance you had; poor communication via email and text that the flights are delayed; HORRIBLE customer service online and via phone (I'd rather talk to Comcast than Frontier); no wifi or entertainment on the flight, which for a 2.5 HR flights is rediculous. One of the worst flight experience ever."
Pros: "Flight attendants were nice."
Cons: "Flight was late, Boarding procedure was not efficient it would help if they seated by seat letter when I boarded I was in seat f by the window but the other two seats were already occupied and they had to get up to let me in this happened numerous times for everyone on the plan causing a long boarding time. Plane had some off issues I think with the fuel pumps or the hydraulics there was a really annoying sound for the entire flight. No wifi Not enough leg room"
Pros: "Flight was good and landing smooth."
Cons: "No beverages or snacks were offered. The flight was a late night flight and there was no where refreshments or beverages could be purchased, hence I was forced to fast for 6 hours."
Pros: "I highly recommend them, will use this airline again"
Cons: "Only thing that they wanted to charge extra for window seat and plane wasn't fully booked, otherwise the best service"
Pros: "The flight arrived 40 minutes early."
Cons: "I paid $40 for a carry on. The plane was not pressurized, I've never had my ears hurt to bad on a plane."
Pros: "Flight crews, from the pilot to the attendants, were very polite & seemed responsive passenger needs. Boarding was ok - could always be better."
Cons: "My flight on Friday was delayed by 4 hours and my flight on Sunday was delayed by 2.5 hours - making what was supposed to be a relaxing weekend bookended by terrible and exhausting wait times at the airport - expensive too because I ended up having to eat at the airport for both. Didn't arrive at my final destination on Friday till 2am. The seats on the plane, I found, to be super uncomfortable."
Pros: "Honestly the WORST experience ever with a flight. Angry Kayak doesn't post the cost of luggage and carry one with them. Flight delayed 5 hours for non existent weather, leading to 1 hour sitting on the tarmac because they didn't have a gate at the largest airport. Then, they destroyed brand new luggage."
Cons: "I hated the whole thing. Seats and tray tables are a joke"
Pros: "The crew and neatness"
Pros: "I'd like to not be charged for a carry-on."
Cons: "I did not like the overselling, extra fees (i.e. carry-on charge)."
Cons: "That I had to sit on the outside of the airport for two hours with no where else to go because ticket crews didnt arrive until two hours before the flight. pretty bullshit."
Pros: "Almost nothing about this flight was positive. I have to struggle to find something, but I can say that boarding wasn't too bad. Quick and organized."
Cons: "Everything else. To start, Frontier does not include any carry-ons with the flight, so either we pay $70.00 round trip for a bag or we have to shove everything we want for our trip into a "personal bag". We checked in about 24 hours before the flight and realized only after we had already waited in line for security that we needed printed paper boarding passes rather than using our phones (like every other airline). Luckily, we didn't wait until the last minute to show up, so we could go back, re-check in, wait in line for security a second time, and make it to our gate. Once boarded, things turned even worse when we realized that the seats on this Airbus were nothing more than very thin plastic with a very small amount of cushion, making the metal folding chairs from my youth seem preferable. In addition, while planes are not necessarily known for being comfortable, even the small conveniences of other planes were missing. These seats had no entertainment devices, terribly positioned armrests, a tray table that would barely hold my iPhone, no option to recline at all, and so little room ahead of us that my knees were pushed against the seat ahead of me. I was offered some respite when the flight attendant said that the flight was completely boarded but there were some exit row seats available. We were told that the attendants would "be happy to move you to a seat with a little more leg room and would be happy to swipe your card for the $50.00 charge". Really? $50.00 for an upgrade to an exit row? Generally, any flight I have been on will give a free upgrade or two if these seats are vacant. Nobody is there anyway, so why not offer them to give a sense of friendliness to your customers? You are not making any money on those seats anyway. On a roughly four hour flight, there were drinks and snacks offered, but their special was 2 cans of soda and a snack (peanuts or trail mix) for 9.00. Water, soda, and all snacks were an extra charge... Bottom line, this was a terrible experience with a terrible airline. If I have anything to say about it, I will never fly with Frontier again."
Cons: "Paid extra for "upgrade" & the flight attendant still thought it proper to want to charge me $5 for a btl of water. I told her no, I didn't want a btl just give me 4 cups of water! Problem solved!! All this Penny pinching is sickening!"
Cons: "Ended up paying $16 for choosing a seat and 40$ for a cabin luggage. That's lame. Not to mention the 90 degree immovable seats."
Cons: "Delay, luggage prices. No better than spirit. Never flying Frontier ever again!"
Cons: "My flight was cancelled."
Pros: "Crew were friendly"
Cons: "Airport gave wrong information, display showed gate A30 instead of the correct A11, mistake cannot just be attributed to airport but also to the airline for miscommunicating with the airport. Chairs were uncomfortable. But it was a cheap flight so understandable."
Pros: "The low price of the fare"
Cons: "1. All the added charges even for a refreshment 2. The obnoxiously loud noises coming from the plane mechanics 3. A group of 5 that were drunk, belligerent, loud, and inappropriate 4. Lack of cleanliness (old tissues & trash stuffed in the seat pocket, trash on the floor, looked like throw up in our aisle-our entire aisle asked to move seats) 5. Stewardess speakerphone so loud It was painful"
Pros: "Not much to like about being late, choppy air and a terrible flight crew"
Pros: "Frontier is the new breed of airlines that will soon be charging you for the air you breath on the plane! There is nothing I can recommend about this airline. Every step of the process involves additional charges including charges for seats, early-check-in and carry on luggage…. carry on luggage is an additional $40.00!!! Many of the other passengers felt misled and this resulted in a number of frustrated, angry and disappointed people at check-in."
Cons: "All of the concealed extra charges; seats were too small for an average adult."
Pros: "The price. Ok for short flights only."
Cons: "It is an Airbus, but a bus is more comfortable. The seats are hard and cramped. The base price may be great, but be aware they charge for extra for everything including carry-on if it does not fit under the seat."
Pros: "The flights were exactly on time, and the crews were very friendly. The boarding process was appreciated because people with carry on bags are allowed to board first, which helps with overhead compartment space."
Cons: "The hidden seat assignment and carry on baggage fees were unexpectedly high (at least $11 to get a seat and $30 for a carry on bag, both one way, and apparently both fees would have been higher if I had paid at the airport). I ended up paying $88 on top of the price of the ticket, which would have been nice to know for budgeting purposes."
Pros: "The staff was very helpful, I needed assistance and they were there to take care of my needs."
Cons: "How the airlines charges for everything except water."
Cons: "I arrived later than anticipated, flight was delayed and was late for a work meeting"
Pros: "The crew was better than expected."
Cons: "Have to pay to select a seat?? Carry on is $40. Checked is $35. No Skycap. I won't be flying Frontier in the future unless they decide to go to Southwest management school."
Cons: "the baggage fees were extremely high. i would have paid a higher fare upfront knowing i didn't have to pay for my carry-on. i ended up paying an additional $90 for my carry-on! i also didn't like the fact that i had to pay more money to check-in online; i already paid for my fare, why do i have to pay some more? the seats were very uncomfortable, there was no wifi or entertainment on board during flight and you couldn't even get a free cup of water. EVERYTHING had a cost. the crew wasn't friendly, i wasn't greeted at either flight. i will neve fly frontier and i will sharing my experience with all of my family and friends."
Cons: "We were at the Houston airport almost 3 hours before flight time, but no one was at the ticket counter. 45 minutes later the ticket agent arrived then told (not asked) us to move aside so they could check in passengers on an earlier flight. I completely understand the earlier flight thing, but common courtesy goes a long way! The gate agent was quite curt in his attempts to board people by boarding groups. The flight crew was tired, bored and just doing a job. Frontier will not be at the top of the list for future flights."
Pros: "The crew on the way back from Denver were funny and kind and extremely helpful. The flight itself was fine."
Cons: "The prices for the trip. I wish I were explained that I would have so many different prices added on to the trip price. Carry-On price, seat price, Checked bag price (why are they different prices?). Only complimentary drink is water. The trip is more ideal for a weekend trip where all you need is a backpack that can fit under the seat. Then the pricing wouldn't be so bad."
Pros: "Fairly new plane. Quick boarding."
Cons: "Too aggressive boarding agent in LA trying to sell for on board carry on."
Pros: "I was completely informed on the luggage charges from the time at booking to the email sent to me days prior to leaving. So my wife and I made sure that our carry on baggage would fit the sizes that are provided. There were no baggage charges and hassles. The plane actually left early and returned early, Thank you."
Pros: "Tickets where excellent price since We did not check bags or carry ons. Airline was on time both ways and service was good."
Cons: "You have to pay for beverages but you can fix that buying those before boarding."
Pros: "The crew was very nice! No complaints there. I preferred for the seat next to me be empty considering all that's going on, but overall it was a nice flight. Thank You SPIRIT!!!"
Pros: "Nothing , absolutely nothing."
Cons: "She is not home yet. She still stuck in Houston."
Pros: "Nothing at all"
Cons: "Everything. No one knew where the plane was. Nothing was updated to let us know what was going on. Plane was disgusting when we got on it."
Pros: "The pilot and flight attendant staff were professional."
Cons: "One boarding member staff in particular eagerly charged me $65 to bring aboard a bag that I didn't have a problem bringing on board my previous flight. My bag fit in the container she asked me to place my bag in and yet she still charged me. It was a money grab on her part as if she gets commission to up charge customers."
Pros: "Airline assistants were kind"
Cons: "We landed and we’re told we had to stay on the plane. After an hour and a half they said we would move so we could exit and that didn’t happen for about another 30 minutes after that. What about the people with connecting flights?!"
Pros: "My flight left on time and arrived early. i have no complaints. To be honest I was asleep for the majority of the flight. Spirit gets a bad rap. It’s not as bad as people suggest."
Cons: "There was turbulence but that wasn’t their fault"
Cons: "Other passengers were rude, plane was dirty, no entertainment, no food"
Cons: "That would’ve been nice knowing ahead of booking..."
Cons: "Delays on both flight, one being a three hour delay. I will no longer be taking Spirit Airlines anymore."
Pros: "Nice flight"
Pros: "The crew was terrific and very helpful from checking to flight."
Cons: "Feel very "nickel and dimed" to death."
Pros: "Taking off on time"
Cons: "We was late boarding"
Pros: "Timely departure and comfortable flight"
Cons: "Food should be served free of cost"
Pros: "The price of my ticket"
Cons: "There was no room at all to be comfortable"
Pros: "No food or Entertainment, but it was a way to get from point A to B. It was a fairly priced flight. Not bad."
Cons: "I wish their baggage policy was more clear"
Pros: "Changed gates 3 times. 45 mins late from Houston - 2.5 hours late from O'Hara in Chicago. Spaced out airlines."
Cons: "See abive"
Pros: "I arrived just within the 45 minute cut off to get a boarding pass. I told the attendant that I had 2 surgeries scheduled the day after and that several patients and coworkers would be inconvenienced, but both parroted that I should be at the gate at least 45 minutes, which I just barely was thanks to brutal Houston traffic. I told them that I had nothing to check in and the security line was very small and that I would easily get to the gate without risking a delay in departure. I cancelled my $9 Club su subscription tonight after incurring $220 to book on another flight tomorrow morning. I had to reschedule both surgeries because all outbound flight we're booked. I made a very reasonable request for flexibility that certainly would not that delayed the flight departure, so I won't use this airline and further will tell anyone who cares to ask not to use this airline. Oh, and my first leg of the trip was overbooked."
Cons: "I am done with this Fischer- Price operation."
Pros: "Pleasant surprise. Didn't need much luggage since short trip so worked out fine."
Cons: "Waiting area before boarding has molding smell. Staff at check-in Desk are not helpful. Her face looks like she is ready to fight."
Cons: "- 7 Hour Delay - Airline reps at gate were rude, rolled eyes when asked for updates, and generally were dismissive of passenger inquiries; - Airline reps on telephone lied about abilities of gate representatives to get me off the phone; - after a 7 hour delay, we still spent time sitting on the runway waiting for the maintenance paperwork; - after a 7 hour delay, airline did not offer any complementary refreshments (even water) to passengers; - All around, a terrible experience."
Pros: "Nothing. Literally nothing."
Cons: "The entire experience. Woke up to an email saying the flight was delayed- it was delayed three times, so we were at the airport for our 710 flight, and at 740 they canceled it. Did not want to refund us our money, and made no effort to right the situation. They did not offer us another flight, or anything helpful at all. We had to call four times to get a refund on our flights, and the refund still has not come through, over a week later. HORRIBLY dissatisfied. I will NEVER fly Spirit again, they do not care about their customers at all, and I will not support that."
Pros: "Checked 30 minutes before flight due to no assistance from staff with kiosk. Was not not allowed on scheduled flight. I had to rebook, costing me $99. Instead of fight that would have brought me home at 3pm, i made it to my destination at 11pm which cost me additional parking fees."
Pros: "It was a comfortable and fast flight."
Pros: "I liked the crew and confort"
Cons: "The canceling of the flight and the way they notified me about flight"
Pros: "One customer service woman at the airport."
Cons: "Literally everything else. I could not have had a worse experience. Spirit's online system changed unexplainedly changed our address without our knowledge, therefore preventing me from checking my fiance in online. I spent too much time attempting to talk to them about it over the phone, and ended up being late to leave for the airport. On the drive there, I was able to get ahold of a customer service representative on the phone who purchased my fiance's luggage, seat, and checked her in over the phone. We arrived 43 minutes before the flight, and were turned away while attempting to check in her bag, being told that she was not checked in for the flight, and it was now past the mandatory 45 minutes before flight time and would not allow her aboard. I spent the next 2 hours arguing with customer service, where they accused me of lying and said that they don't even offer to check in people over the phone. I could go on, but it was absolutely awful, and we weren't able to be placed on a flight until the next morning."
Pros: "This plane had more spacious economy seats than normal."
Cons: "No free drink and snack."
Pros: "A very good service and for the right price."
Pros: "The flights are cheap if you fly smart"
Cons: "Everything has a cost."
Pros: "The added leg room in exit is good"
Cons: "Others got bonus legroom for free where i had to pay extra. The massive luggage and carry on fees are excessive"
Pros: "Smooth flight"
Cons: "No food to buy"
Pros: "We arrived on time"
Cons: "We got delayed"
Pros: "Relatively nothing."
Cons: "We took off at 6:49PM and landed at 2:30AM... In a different city than our destination! We took off and landed twice in Detroit and were supposed to be in Chicago. Then, our flight got canceled and rescheduled for 10AM the next day. We had to rent a car and drive 5 hours to Chicago, in order to make it to meetings in time. Horrible. Then, they promised vouchers (2 $50 vouchers/passenger) and never even emailed me one!"
Cons: "The first flight, where I departed Chicago, Spirit had booked too many different flights and didn't have enough gates. We had to wait for an available gate and didn't board until an hour after scheduled. On the way back, we also boarded over an hour late. I understand late boarding times due to weather reasons and other factors that pop up, but it just seemed like it was a regular occurrence. Please don't book more flights than you have gates available for!"
Pros: "When a plane arrives late the turn around time is amazing. Doesn't take them much time at all to get going again. Attendants and pilots were professional."
Cons: "Boarding is a mess. You may board by zones but it really doesn't seem to workout. About half the people respect the order about half do not. People cut in line when they haven't even been there waiting. Do something like Southwest and have us board by groupings. They are much smaller units and people get in their correct order. You guys can get portable ones. That would move you all up significantly in the boarding process. That is by far the worst of all categories. The ladies at the gate really can't police that, make it easy for those who are boarding by having a clear and organized process."
Cons: "Flight got cancelled..was so upset"
Cons: "Canceled 3 hours prior to take off"
Pros: "Plane was clean and Attendants were courteous."
Cons: "Flight was delayed an hour and had to sit on tarmac for 30 min upon arrival. Understandably not Spirit's fault, but nonetheless was frustrating."
Pros: "I lived to fly again."
Cons: "1 hour late leaving without a notice or announcement. Your website doesn't explain what a personal item and a carry on is clearly. Also the price of baggage should be mentioned or included under price of flight."
Pros: "it was the best price but it was NOT a low price. we are upset that spirit does not provide a live operator if you telephone"
Cons: "small tray table had no grooves to hold bottom of glass"
Pros: "I eventually got where I was going."
Cons: "Hate the pricing practices. It is deceitful. I asked for a cup of water to take a pill and they said they would have to charge me for it! Flight was very late due to weather. Information was bad. Asked several crew when the new arrival time would be so I could notify my husband picking me up. They either said they didn't know or gave me completely wrong information. I won't fly Spirit again."
Cons: "I thought you was allowed a carry on for free. Had to pay 120 dollars for a Carry on luggage."
Pros: "Over All a nice and inexpensive Airline."
Cons: "Should not have a charge for a small carry on!!! Airline should at least offer Bottled water only for free"
Pros: "Everything about spirit is good !!"
Cons: "Just the delays"
Cons: "Both flights got cancelled at last minute. Ended up taking United."
Pros: "Free carry-on. Some entertainment. Power for devices."
Cons: "Paying for my small carry on"
Pros: "It was a normal flight and the announcements were funny."
Cons: "I arrived at the airport two hours early and didn't find out my flight was delayed until I got to the gate. Then it was delayed a second time."
Cons: "The two delays without any inclement weather."