flight was delayed due to failure of airline to prepare: we sat in plane without air conditioning and without water for more than an hour while we waited to board passengers because airline was not prepared to check in the size of the flight it had booked. then our bags got left behind in iceland because the transfer happened too quickly and the airline's baggage subcontractor in boston mishandled our bags and another fiasco ensued.
Plane is dense, the "entertainment" is on outdated screens.
Food is mediocre, electric outlets didn't work and i got "well, try to hold it with your knees (for the 11 hour flight).
Customer service does not exist (feel free to contact them on the website, no one will get back to you)
In other words - never again, i'd rather spend a few extra bucks and get a better experience.
clean. Seat covers nice and clean. furniture color scheme pleasant.
1. Seat distance by far too less.
2. seat width on the borderline of being acceptable.
3.. No entertainment, not even a flight info screen available.
4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example.
5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food.
6. Electrical / USB / Network plugs or WIFI unknown.
Liked the peppy, retro outfits. Boarding has no process: first come, first serve- seems to work just fine (versus all the Group numbering other airlines do). Plenty of room for carry-ons and overheads, and they actually try to bag people's bags before they get on the plane that should go underneath the seat in front of them in order to save overhead space.
No complimentary snacks and no on-flight magazine. No TVs or phone wifi for that matter, so bring a book or be ready to snooze!
Chech in agents are on some how power trip
Every time I leave from WAW even with my 1k status there is a problem
This time my second bag, I was lectured had to pay extra then lectured some more
It's hideous there
Flight was good, El Al at the check in should see when you guys book two ticket under my name.. How come??
Same name, same flight, same date, same credit crad, same date of birth...??
In professional
You book me twice and you charge me twice because arro...how could you book me twice for the same flight...and you charged me twice!!! You are a scam and I will not use your service!!!
The chair is very tiring
Very tight space between chairs
The food cold and wrapping was wet with water !!!!
No entairtaiment movies for almost six hours.
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