Find Cheap Flights from London Heathrow to New York (LHR - NYC)

clean. Seat covers nice and clean. furniture color scheme pleasant.

1. Seat distance by far too less. 2. seat width on the borderline of being acceptable. 3.. No entertainment, not even a flight info screen available. 4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example. 5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food. 6. Electrical / USB / Network plugs or WIFI unknown.

Late

Late

I liked the service and the polite staff. Timelyness also we liked.I will use united again.

Very friendly crew.

Dinner was quite good but the morning snack was of poor quality - out of season fruit, hard cold cheeses.

Was cancelled after sitting on plane for 2 hours with no details.

Lack of detail and cancellation.

The feeling of relief I got when I got off the plane

-old plane (still had ashtrays!) -entertainment was out the entire flight -tired and snappy crew

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

The staff were not able to ticket us through to Houston. (They were able to check the bags). This meant the transfer at Manchester was convoluted and required us to get ticketed. I would not use FlyBe for any flights which involved connections. They would probably be OK for a cheap single flight within the UK There was no way to check-in online.

Check in easy and quick

Leg room onboard

Okra was excellent!

All the other food other than the main course did not generally suit my palate.

Crew was very polite and nice. The entertainment were really good, new up to date movies.

Food was not good, the trays were dirty and the blankets as well.

Easy and quick check in

Food tasty, well made, excellent chicken curry rivaling restaurant cooking big time, portion size appropriate. And service with a smile the whole seven and a half hours. Beautiful magazines free provided before boarding. No lines at the gate with favored seats going first. We simply boarded as we arrived!

Didn't get Terminal info via email before leaving home!

Gate area was cramped and a little chaotic

Comfortable seats and boarding was quick.

No air control when we got hot, the stewardess was too efficient and kept taking our drinks, you have to pay for food and teh in flight movie wasn't over by the time the flight was over so I didn't get ro see the whole movie.

THE WOMAN AT THE BAGGAGE TRANSFER DESK WHO FOUND MY PHONE AND WAITED FOR ME AT MY GATE FOR 30 MINUTES TO RETURN MY PHONE. SHE WAS THE BEST!! The inflight entertainment. The pilot making up time for the one hour delay in takeoff for fog.

The plane is old and in need of replacement or total interior redo. The walk to the gate from the terminal is forever and once you are arrive there isn't anything to do but wait. The crew was OK but nothing more than doing the basics. While steerage is not expected to be comfortable a redo or new plane would make it better.

I booked the flight through Kayak - that in turn went through Airfare,com. I thought the flight was with Lufthansa - but it turned out to be with United for the return trip...trouble was no one told United until I checked in at the desk. I could not even check in on line. I spent a lot of time before hand - trying to get it sorted, In the end they said just show up and it will all be ok! Not a good experience.

The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer. I will never fly Air Canada again. I will say once I got through customs there were more professional people who did at least get me a hotel room. Your employee has left a very bad taste in my mouth for Air Canada!

Not much

We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.

Flight was not full Nice clean 777-300 Better food service than in the past ... more snack service With Global Entry, I was off the plane and in a car in less than 20 minutes

Traveled BA and it was lovely, as usual.

The flight staff on this particular BA flight was not as accommodating and friendly as I am so accustomed to on BA. Perhaps the flight attendant in charge of our seats was having a bad day. Also, the food on our BA flights to and from NYC was not up to scratch and rather bland and ordinary, compared to their usual. that was a huge disappointment.

cheap(?)

everything - absolutely no frills

The food was good, the service was excellent, and we had achance to sleep.

Nothing

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Departure and arrival were on time.

The chair is very tiring Very tight space between chairs The food cold and wrapping was wet with water !!!! No entairtaiment movies for almost six hours.

Cancelled!

I am charged twice/ one from united and another from Austrian airlines and at this point trying to resolve that. Very disappointing at best. The seat upgrade for $139 was a rip off.

Everything was fine — but every bit of this flight was managed by United — the aircraft, the crew, the check-in desk — never encountered anything related to Austrian Air the whole time.

Not friendly stuarders..

They had a snack even on such a short redeye flight!

No vegetarian snack option though.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Comfortable business class seats, friendly crew.

Seat area was not clean upon boarding. Spots of splashed soda (or something) on the wall, potato chip fragments on the seat and on the floor. The really need to vacuum the area and wipe it down before letting people board. Also, I requested one of the 4 meal options -- a greek salad with shrimp. First, I was told that it might not be available, so I gave a second choice. Finally, I was served the salad. But there were no shrimp on it. I gave up. Seems that the service should be better for a $7,000 business class trip. Finally, entertainment equipment was old and there were not many options. BA needs to upgrade this plane.

In lieu of the fact that there were several open and empty seats in Premium Economy, When I asked at the front service desk in Glasgow if they could upgrade me, it would have been over 200 hundred pounds -- such a shame to leave seats open for no reason.