Pros: "Free upgrade"
Cons: "In flight monitors"
Cons: "Airplane temperature. It was warm and humid."
Pros: "on time arrival. pleasant crew."
Cons: "late departure. tight seat in coach."
Cons: "Freezing in biz class and NO extra blankets. Existing ones too short. No nibbles service either. Pathetic."
Cons: "Plane was unbearably hot for whole flight and smelled like a diaper"
Cons: "Wi fi wasn’t working I didn’t understand the media and it didn’t work No screen"
Cons: "The time Was Very good"
Pros: "The plane was clean and the ticket was cheap."
Cons: "Boarding process was needlessly complicated — just assign everybody a seat beforehand. Gate agents were rude. Seats are very uncomfortable and it’s difficult to sleep on red eyes. It should be prohibited to fly 737s cross-country."
Pros: "My seat was broken and didn’t recline on a red eye flight"
Cons: "My seat was broken and didn’t recline"
Pros: "No in seat entertainment"
Cons: "No snacks or beverages offered on a six hour flight"
Pros: "The crew was very happy and welcoming."
Cons: "We were late and I missed my flight. I was told Flt 452 from LAX to JFK is notoriously late. Also, there could have been more updates about our delayed arrival."
Pros: "WiFi worked better than most flights I’ve been on"
Cons: "Airline allowed people to bring way too many carry on’s aboard there was no room left for individuals that only brought one. Restrooms were horrible. Flight was the coldest I’ve ever experienced."
Pros: "The crew was good. I LOVED the fun mileage game while waiting to board."
Cons: "Not everyone knew to download the app for the purposes of onboard entertainment so that should have been announced a few times."
Pros: "I love the legroom. Alaska seems to have more of it and I will fly when I can on Alaska just for that! Crew was very nice too."
Cons: "Nothing to eat! By the time I ordered at the back of the plane there wasn’t any food left except one cheese plate. Very disappointed as I wanted the Asian salad and there were none. Need more selections and more food onboard. Some free peanuts would be nice."
Pros: "Good crew, thank you."
Cons: "Better coffee!"
Pros: "Fast boarding, nice crew, good flight!"
Cons: "I know it was a late night flight but I expected more than just a little cookie and 1 drink for 5 hours and a half. The seats were fine but could be more comfortable."
Pros: "LOVED the free text/messaging and movie/TV streaming!"
Cons: "At 6'2" and 200lb, the seat was a bit cramped (mostly leg room), but otherwise no complaints with the flight or the crew."
Pros: "Crew is always lovely on these flights. attentive and courteous."
Cons: "I got bumped to first class. Which sounds amazing, until you realize it’s the worst first class you’ve ever experienced."
Pros: "Amazing crew, amazing plane...the conversion from virgin to Alaska has started, and it didn’t disappoint. Lots of leg room."
Cons: "No complaints!"
Pros: "completely not flight was 11:45 they fly on 12:15 after stopping Multiple times on ramp also even flight land at 8:18 Supposed to be at 7:55 because of uber driver charge me waiting fee and in flight i ask water so she said i’ll give you in air and in air she didn’t came for 1:30 for offer water"
Cons: "crew should be better and flight should be on time"
Pros: "Nice crew, intermittent information by crew, Plane ended up leaving ontime despite being delayed initially"
Cons: "Had to go outside via ramps onto tarmac to take a bus to the plane which involved waiting on bus for 25/30 minutes before it moved! Then off bus and up ramp onto plane - not most comfortable process! So it wouldve been better simply to board plane at the gate, and no delay- plane initially delayed"
Pros: "Premium seat was nice"
Cons: "Wish exit row seats reclined"
Pros: "Crew was friendly and fun. Seats were roomy with plenty of leg room."
Cons: "No soap in bathroom stall. Told crew who tried to correct it but it was broken. Boo..."
Pros: "Lots of legroom. I was in the middle seat and was very comfortable. The staff was excellent. Left on time and arrived early! Bags were delivered by the time we got to the carousel."
Pros: "The plane was warm"
Cons: "My flight was delayed for almost an hour"
Cons: "Media didn’t work on flight to or from Los Angeles"
Pros: "Comfortable seats and good entertainment choices."
Pros: "Most everything"
Cons: "No bottles of water for sale and not enough water to drink, and one bathroom broken without possibility or offer of using first class bathroom to cut down the line"
Pros: "Fantastic. First flight on Alaska’s airline. We’ll fly again!"
Pros: "Entertainment & very friendly staff"
Cons: "Terminal was being renovated - no TSA boarding ... oh well"
Pros: "Free movie and tv selection was amazing"
Pros: "I liked the ability to be able to order food and drinks over the screen."
Cons: "-Need more food/sandwich options, and a Bloody Mary Mix (virgin) option. -wished the seats had more leaning ability, as my neck hurt a bit. - service on 1416 from LAX to JFK was very good, the stewardess was nice and pleasant, much better than some of the male stewards."
Pros: "Ample leg room (I’m 5’9, could be tight for someone 6” and taller)"
Cons: "No headphones provided for inflight entertainment. I have an iPhone 8 so I only have blue tooth headphones and couldn’t watch the movies displayed."
Cons: "Not enough leg room"
Pros: "The Flight Itself Is Excellent!!!!"
Cons: "The Flight Attendant Service Needs Improvement Meaning "1st Class", And Certain "Types Of People" Are Not The Only Passengers On The Plane!!!! Meaning I Had Ordered Something To Drink, And It Took Them An Hour, And I Had To Page, And Remind Them Of My Order. Also, On Long Flights Like This "Food Should Be Served At No Additional Charge" Seriously!!!! That Is All!!!!"
Pros: "Check in, quick boarding"
Cons: "First class food is terrible, first class seats are disgusting, dirty and broken. The Virgin planes are showing their age. No one is cleaning or repairing anything. The service is not what it used to be. They removed live TV and the movie selection is at least a year old. Sad sad state of affairs. Virgin was my favorite airline."
Cons: "Our flight was supposed to leave at 10pm. We all boarded only to be told that some ground crew vehicle ran into the cargo door and scratched it so badly it had to be reported. The report must be filled out and sent to Seattle for review. We were told by the air crew this would take a few more minutes. It took over almost an hour and a half. Screaming babies and a FULL plane. We finally changed planes to the other end of the Terminal. I got no sleep and missed a very special Labor Day Holiday with my daughter because I am sleeping now. I dont understand how your own ground crew can damage your plane and it take so long for you to decide to change planes AFTER BOARDING A FULL PLANE!?!?"
Pros: "Great flight! We didn't die and arrived on time."
Cons: "Alaska lost my bag! They found it later, but it took an hour of confusion at the end of a long trip."
Pros: "I liked the price of my ticket. I liked the app. I felt like the plane was clean and very comfortable."
Cons: "I didn’t like that both my flights were over booked so boarding took a lot longer then I expected. I didn’t like that the on board ordering system offers free earbuds, yet the flight attendant said they did not have any. When I boarded my return fligh, the flight attendant that was supposed to be creating us was scrolling through her phone didn’t even make eye contact. When I was getting off of the plane. That same flight attendant was sitting in a first class seat scrolling through her phone again, she did look up to thank us though. Overall the plane was nice, but the I wasn’t disappointed with the flight attendants service"
Cons: "There were no headphones available on the flight, the seatbelt signs were half working, half not, and when I tried to use my own headphones- the jack in my seat was not operable. On the Alaska flight on the way out, the seat was broken and I couldn’t recline for the whole 7 hour flight. It just seems as though there is a repair issue with Alaska/virgin airplanes."
Cons: "When I came into la my seat was changed without my notice and I was placed in the emergency exit. The staff at the gate told me I was upgraded which was a total lie. I was uncomfortable the whole ride when that should not have happened being that I picked my seat over 3 months ago."
Cons: "No USB port to fit my ear buds so 6 hours with no audio/video To cold and was declined any blanket froze!!! Unfriendly stewardess both directions who didn’t care to collect trash:SMILE or care I was cold with no movie"
Pros: "I liked that the flight itself was smooth."
Cons: "I hated sitting right next to the bathrooms. I didn't like the bait and switch of riding Virgin rather then Alaska. I didn't like that you couldn't buy headphones for the entertainment and that there were no games for kids to play as a part of the inflight menu. I hated that only regular drinks were free with no free snacks. Also the inflight crew wasn't that friendly or attentive. I hated the inflight safety video as this huge musical number."
Cons: "One 4 pounce cup of cranberry apple on a 6 hour flight"
Pros: "Plane was nice, crew was fine. Slept most of the time, so not much to say."
Cons: "They screwed up my luggage causing me to miss my flight and wait 6 hours for the next one."
Pros: "Everyone was very friendly and professional, they granted me with an unexpected upgrade."
Pros: "Quiet, relaxation, good service."
Cons: "Tight seat, hard to get out of."
Pros: "Efficiency, on time, very professional undertaking. Very fine effort."
Cons: "Changed gate was not announced very well.. I had to scramble last minute!"
Cons: "Seat comfort"
Cons: "Despite the delay of almost 3 hours (which we were informed much earlier than getting to the airport at) the plane was 40% empty so can’t complain at the end of the day"
Pros: "Nice crew, nice plane"
Pros: "It was a smooth flight"
Cons: "More food options"
Pros: "It was my first experience & I couldn’t had enjoyed it more ! Words can’t explain"
Cons: "Nothing everything was great"
Pros: "Nice leather seats and more leg room than a few other companies."
Cons: "Add Subtitles to the movies at list in English thanks Tzach"
Pros: "Crew was very helpful"
Cons: "MULTIPLE DELAYS"
Cons: "the only discomfort is trying to sleep"
Pros: "Everything was smooth, great service, friendly staff and captain. Arrived ahead of time. Free Wifi. Great inflight entertainment."
Pros: "You can always count on JetBlue for good snacks and free WiFi."
Cons: "But the snacks and free WiFi is not enough to payback the delayed departure experience. Just a week prior, my JetBlue flight was scheduled on time and then three things delayed thre flight for three hours right before we took off and now this! I was told it was due to needing to replace a crew member from another delayed flight. How can that affect so many people? The seat was also super uncomfortable and the back of the cushion was rolling forward, which made it hard to sit for that long. we also didn’t have a gate when we landed so that added on an extra 30minutes. Really disappointed."
Pros: "I always shop on kayak. It's reliable because of the consistant results."
Pros: "Crew was nice. Took off on time."
Cons: "A little wobbly on the landing. Felt like I was going to be sick. Crew could maybe enforce opening up path to the gate a bit more. People that get in the way of those called to board."
Cons: "The scren was not working! This was a bit upsetting at my flight was 5 hours."
Cons: "Crew member was rude"
Pros: "Smooth, great service, free wi fi that really works and lots of free snacks and water which nowadays may seem like a real perk."
Cons: "Everything was great!"
Pros: "The flight itself was fine. Food pricey but good enough. Seats are comfortable. WiFi is intermittent. Cabin crew basically OK."
Cons: "Contradictory and incomplete texts about a 1.25 hour delay in departure time. Text should say to arrive at original time. Almost missed the flight because text did not say that. Got 2 different texts within minutes, one with incorrect info. Why did I have TSA Pre-Check status on the originating flight but not on the return flight? Not enough overhead space, and cabin crew wasn’t helpful in finding space. Flight 30 minutes late, but probably not JetBlue‘s fault."
Cons: "I got to the airport just to find out that the airline cancelled this flight. I had to repurchase an already paid for flight Again! $1019!!"
Pros: "Jetblue can't be beat! They are simply the best."
Pros: "Decent leg space in economy"
Cons: "The cabin was too cold, and no hot drinks were available due to a malfunction. Blankets ran out."
Pros: "Space n comfort"
Cons: "Delay, staff at airport n on board not the nicest"
Cons: "It was kinda hot and humid on the flight. On Demand movies and tv were unavailable from the getgo. Then about an hour or so into the flight the Direct TV service ended as well. It was pretty frustrating since I finished the book I brought with me during the first hour of the flight."
Pros: "Extra legroom was a bit expensive but excellent. Crew excellent as usual and seemed to like what they were doing."
Pros: "Good experience"
Cons: "Not perfect but good"
Pros: "Seat space lighting of cabin."
Cons: "No really heart healthy foods and certainly not the snacks. Attendants were "tired""
Pros: "The plane was neater than the one I used going to long beach"
Pros: "Quick boarding, good flight"
Cons: "Seat 17f was a half seat with no room. Not sure why that is not sold as a half seat...should I have paid half price"
Pros: "Plane was brand new. Excellent condition"
Pros: "You have to pay for food. In th pass food was included with the cost of the flight."
Pros: "Entertainment and boarding was mediocre."
Cons: "Crew, comfort and food was poor, and just overall it was poor."
Pros: "The crew was very polite and friendly. The seats were very spacious and inflight entertainment was awesome."
Pros: "Seats are roomy, plane was newer and boarding was fast."
Cons: "Only direct TV, no movies"
Pros: "The free WiFi and snacks will totally make me a repeat customer’ great flight attendants and good communication."
Cons: "No comments to provide"
Cons: "2 hour delay and gate changes were ridiculous"
Pros: "I have not flown JetBlue in awhile, and am sorry I havent! I was so impressed with the efficiency of boarding and the takeoff. Not to mention, the seat space in economy was AMAZING! Any little extra bit helps! Great prices, efficient, and the flight attendants were so nice and has great attitudes!"
Cons: "We were delayed due to mechanical issues"
Cons: "The crew was either rushed, tired or something...not as friendly and that made for a long trip."
Pros: "I arrived 3 hours early and was able to switch to an earlier flight."
Cons: "Attitude from staff"
Cons: "Food options Sound for movies is usually a problem"
Pros: "Never again will jet blue get a penny from me - worst flights ever !!!!!"
Cons: "No free headsets"
Pros: "The flight attendants made me feel comfortable and were very upbeat. The ride was smooth with very little turbulence."
Pros: "Everything was perfect!!"
Pros: "Great boarding great snacks great entertainment"
Cons: "The ambient lighting used throughout the cabin was too bright and stimulating to let me fall asleep in an overnight flight, should have been dimmed more or turned off. The seats did not help the comfort levels either, should have been able to recline a tad bid more. The carry-on-bag situation is getting out of control, you should crack down on people who bring too many bags or oversized bags that should be checked in instead."
Pros: "we had space and although we left late the crew was very accomodating"
Cons: "Not having anywhere to store my bag, or put a cup or anything. Couldn't stretch out legs under seat in front as usual. Cramped. No warning. Uncomfortable. David Shenk."
Cons: "Wish I could pick seats or pay for better ones when booking w kayak"
Pros: "Very friendly staff"
Cons: "Hour late to board"
Pros: "Helpful and attentive crew"
Pros: "Great crew."
Cons: "Entertainment system malfunctioned constantly"
Pros: "Seating and serving, both very good"
Cons: "I couln't get my view on for movies, since there was (I presume) a charge for the earphones. Won't know now what happened to Jean Grey. Maybe offer a small book cart as an alternative entertainment for us cheapskates? do-de-do..."
Pros: "The crew is nice"
Cons: "Boarding was horrible."
Pros: "Quiet economy service let me sleep on the redeye."
Pros: "Crews are very friendly"
Pros: "The plane was nice, entertainment options were great, pilot was super kind."
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Cons: "uncomfortable seats, thin seat cushions"
Pros: "Nice smooth flight"
Cons: "the flight was delayed and so I missed my train home"
Pros: "Crew was excellent. Friendly and always with a smile."
Cons: "The headphones distort the sound too much. You miss half the dialogue if you are using the Delta headphones."
Cons: "Friendly crew and lots of good free snacks!"
Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Pros: "Delta is always fabulous! Their crew is so helpful!"
Pros: "Free Tillamook snacks that were filling, upgraded snacks"
Cons: "Most of the crew. They were literally no smiles except one nice lady. Just blank stares and quick handing off, not expecting a smile, but most of the crew was cold for idk what reason (except one nice lady)"
Pros: "- flying business was great. Comfortable chairs that lay flat. - entertainment options are amazing. Worthy of any international flight."
Cons: "- staff was not very friendly. At least one of the businsss class stewards. - Food options for breakfast limited."
Pros: "I did not like nothing"
Cons: "Custom took for ever they only had 2 agents working and I Missed my fight to nyc"
Cons: "mi luggage has not arraive! im in the city with out stuff and it will delay my trip schedule"
Pros: "Crew members on plane were fine, but crew at JFK airport needed training in customer service skills."
Cons: "Big delay because no running water in bathrooms, which caused me to miss 2nd flight. Seating was ridiculously tight. Check in online was problematic."
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Pros: "I liked the fact that were were able to watch movies complementary, staff was very kind and looked good and for the most part the air craft was spacious than United Airlines"
Cons: "I disliked the fact that their weren’t any charging station, I wasn’t able to to charge my telephone device previously but I thought I would be okay sonce air crafts that I have boarded have out lets to charge devices, was an inconviencesince I wasn’t anle to contact family. Also there was complementary movies to watch but there werent any head phones that were given, united aire lines provided us with head phones for entertainment."
Cons: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."
Cons: "The female flight attendant needs an attitude adjustment. She behaved as though she was doing a favor"
Pros: "Everything on time which lead to a stress free flight and travel. Great flight crew and smooth flying. Great communication from the captain. Also wasn't expecting to be fed on the LAX-NYC flight!! Nice touch made me think of how it used to be."
Cons: "Cramped seats."
Pros: "I was able to pass the time with ease. A+++ in flight experiences. Great airline staff and awesome food."
Cons: "No complaints whatsoever."
Pros: "Empty seats, room to spread out"
Cons: "It takes time and worries to find the air train and Aeroflot registration."
Cons: "average food. poor corrdination for the connection transfer"
Cons: "Basic economy has way too many restrictions"
Pros: "Friendly, helpful, kind, confident and easy going flight attendants really made this flight stand out. The seats in economy were comfy and new; the touch screen Tvs were updated and functioned properly. The snacks were healthier. Way to go, Delta! Keep it up!"
Pros: "Premium boarding breakfast sandwich pretty good"
Cons: "My screen stopped working in the middle of an episode."
Pros: "Loved the customer service & movie options"
Cons: "The flight only had snacks for free; wish sandwiches would be given for lunch"
Pros: "Short, straight-forward flight."
Cons: "My row didn't have sound on our entertainment system. I was able to move to another seat and they did compensate the couple that was next tho new with beverages and miles to their account."
Pros: "Good flight crew"
Cons: "Flight was delayed with no explanation."
Pros: "Free earphones"
Cons: "Delayed boarding Delayed flying after boarding Delayed in flight service"
Pros: "Free ear phones"
Cons: "Late boarding Late take off Maintenance after boarding Two hours before refreshments Boring movie Bumpy flight Very hard landing Home an hour late"
Pros: "Best flight so far. Thanks"
Cons: "Bumped from original seat. But that was ok."
Pros: "The Flight Personnel was extremely helpful and kind."
Pros: "The gate attendants were extremely helpful in boarding this flight despite delays at the destination. They accommodated everyone and did their best to deliver efficiency."
Cons: "There were select in-flight crewembera that not only spoke rudely to passengers but also openly discriminated against passengers on board. They openly stated "It's always easier up front, isn't it?" They were openly rude and impatient with a group of passengers who clearly needed their interpretor and refused to provide any guidance when they group was nervous about missing their connection due to the delayed flight (they did actually miss their connection and were left to "look at the boards outside.") I personally experienced direct rudeness that was simply beyond what should be considered acceptable. A gentleman attendant was pouring ice into his bucket and due to a leak in the bag, she was pouring water all over my entire jacket sitting on my lap. Stunned by this, I loudly asked him to please stop and proceeded to ask for napkins. His response was "it's just water, it's not a big deal." I responded to say, "it's actually on my enitre jacket and I need to check that it didn't hit my laptop in my bag" and the response was "it's just water...you don't need to yell at me." I genuinely was frustrted but by no means was yelling. I was handed napkins and when he finally saw just how much water he had poured onto my jacket (the entire half of the jacket was soaked)...the response from the attendant was "Oh, now that I see how much it is...I actually am sorry." Implying..he previously actually wasn't sorry at all. I say with FULL certainty that had I been sitting "up front" or in first class...the apology would have been immediate and freely offered and would not have come with a degree measurement of damages. I am a loyal Delta flyer and more and more so I'm finding it hard to stay loyal to an airline with staff that continues to disappoint and concurrently creates such difficulties throughout the booking process."
Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"
Pros: "They did fly.... finally"
Cons: "Missed connection to Bangor. Had to overnight in NYC. Substituted smaller plane for this transcontinental flight."
Pros: "The seats were comfortable. Loved that we all had our own TV's with free movies available. And loved that we were all served free food."
Cons: "No complaints."
Cons: "I wouldn't rate this flight on a five-star grid--I give it 0.0 stars. Delta's economy seats are so tiny that even a small person like myself finds it agonizing to ride in them for a moderate-length flight. We need aggressive regulation of our airlines to prevent the unconscionable and humiliating way they treat economy passengers. It's not safe, healthy or humane to ask human beings to sit for hours in tiny spaces with very little air (on top of everything else, the plane was mercilessly hot the whole time). Next time I will choose a European carrier--even the discount Euro carriers are better than any US airline."
Pros: "Delta flight attendants were much more pleasant and friendly than any other airlines. They made my red-eye flight comfortable."
Cons: "Trying to board was a mess. It was disorganised and inefficient."
Pros: "Worst experience ever."
Cons: "While my experience with Virgin Australia was good, I will not book with them due to the co-share with Delta Airlines. I missed my connecting flight from LAX to JFK due to additional security screening. As such I was advised to head to the Delta terminal to be booked onto the next available flight to NYC. After waiting over an hour in line to be seen by a staff member, I was told that they couldn't change my ticket as it was a Virgin flight. The same staff member didn't seem to even understand the concept of 'co-share', and also told me that because I booked through Kayak and not Delta that they could not help me. This makes me think that booking through a third party is a risky move. I was told there was absolutely nothing she could do, and that I would have go to a Virgin Australia Counter. This involved taking all of my luggage from Terminal 5 - all the way to Terminal 3. I was assisted by Virgin Australia, where they apologized for my experience, and confirmed that it was Delta's responsibility (and that they were capable) of rebooking my flight. Virgin booked me onto a later flight, but I still had to walk back to Terminal 5 (Delta) to give them my checked luggage. I was once again told that I didn't have the right ticket (details listed Virgin and Delta flight number - so this was way too confusing for them). Finally they printed my a boarding card and took my bags. I then ran through security and to gate in time for my flight. Flight was fully booked, due to a many people no doubt experiencing the same thing. Food was awful. Was a big step down from the Virgin flight in every aspect. There was not a single Delta Staff member who would even try to understand or be helpful. I will never fly with Delta again."
Pros: "Delta crew are always attentive."
Cons: "Snack quantity and choices."
19 hr delay requiring a change to red eye. No lounge access without paying. Loss of seat upgrade fee.
Pros: "That we got there on time. And landed safely."
Cons: "Honestly I have no complaints but they could at least serve something for a 6 hour flight"
Pros: "Comfortable seat, Meal was delicious, crew was friendly"
Pros: "Yes! They were helpful and nice as well on the flight."
Cons: "Mhm.. Nothing."
Pros: "One flight attend was especially careful of not hitting elbows with cart coming down the aisle."
Cons: "More food options! And, as always, more room in seat."
Pros: "Staff was friendly"
Cons: "It was crowded"
Pros: "Crew and food"
Cons: "We were delayed an hour and when we arrived late no one was there to meet us at the gate. We had to wait to deplane."
Cons: "The seating were very uncomfortable the tv screen are small and old fashioned. Compare to other airlines very uncomfortable and they made me check in my carry on bag to charge $60 so disappointed I been taking this carry on for long time no other airline ever made me do that will not recommend"
Pros: "Delays. Standbys. Cancellations. No explanations provided."
Cons: "EXPLANATIONS!!! Don’t bump me from a flight and not explain why!"
Pros: "The flight attendants"
Cons: "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
Cons: "Even though we pay exorbinant prices: The poorest selection of non-meat vegetarian food."
Cons: "There was no entertainment at all, and pretzels are gross"
Pros: "Surprisingly enough leg room for me, even though im 6 foot 6in. Staff on plane were very very nice."
Cons: "In lax The women checking your ticket before you go upstairs to security was super rude. Theres one tiny bathroom in the entire AA terminal."
Pros: "Snack was a good portion. Filling for a 5 hour flight"
Cons: "Entertainment system did not work for my seat. No movies available"
Pros: "They were rude, unhelpful and I will NEVER travel with them again. In fact I canceled my ticket entirely and booked with another airline at the airport."
Cons: "Lows you customer service"
Pros: "Great flight overall"
Cons: "Dinner could have been more occidental"
Pros: "On time arrival"
Cons: "No movie screens, no video screens, no charging options, no blankets, no pillows, no fun."
Pros: "NOTHING !! I lost my flight because in the email I received you all put the wrong airline on it and nobody took responsability for it . I ended up paying $311.00 to get the next flight back to Austin ."
Cons: "In the email it was stated that my first flight was with British Airways, so i wasted time making the wrong line . Only to get to the counter and waste more tome trying to find me in the system to then tell me my flight is with American Airline . I double check my email where it clearly shows: 1st flight-British Airway and 2nd flight-American Airline . This is not acceptable, nobody wants to take responsability for sending me the wrong information in the email. Had I know both of my flights were with American Airline I wouldn’t lost my plane because I would make the right line to begin with ."
Pros: "In flight entertainment"
Cons: "Terminal 5 at LAX is a mess."
Pros: "Great boarding, crew and seating space"
Cons: "Bathroom line for some reason was always long. Entertainment via wifi was just ok. Older movies only. New movies on the tiny screens that come down every 4 rows or so."
Pros: "The check in agent was a complete &$@?(. I had luggage and asked if I there was a counter I could just go to. I was told no. After figuring out self check in at 5 am I had to tag my own bags then see her at the counter and reshow all my id etc. it would have been much easier to skip the self check in as o has asked. But that’s what I get for getting an American Airlines codeshare."
Cons: "American Airlines service was horrible, both on the ground and in the air."
Pros: "Arriving on time for the next connection"
Pros: "Flight was delayed an hour in LAX due to mechanical issues. Entertainment system was great."
Cons: "Flight Delay"
Pros: "Roomy seat"
Cons: "Lousy food"
Pros: "Loved the individual TV & ability to charge my cell phones"
Cons: "Very tight leg room, no food to purchase, no snacks."
Pros: "Instead of British, my plane was changed to AA. The plane was very old and outdated. For a long international trip, it was disappointing and scary at the same time. No personal monitors, no phone or iPad charger, dirty and old bathrooms.... just disappointing."
Cons: "Instead of British, my plane was changed to AA. The plane was very old and outdated. For a long international trip, it was disappointing and scary at the same time. No personal monitors, no phone or iPad charger, dirty and old bathrooms.... just disappointing."
Pros: "I haven't flown AA in a while, I was impressed with the entertainment and food!!! They had a variety of movies. Also, the food was simply but delicious! Cheese and fruit!"
Pros: "Comfortable seats, attentive staff"
Cons: "More non dairy food obtions"
Pros: "Flight departed and arrived on time. Good, friendly, efficient service on flight. Cabin crew took special care to arrange for those with on-going flights and tight connections to be accommodated to make these tight connections."
Cons: "Tight seating and aisles."
Pros: "I paid extra for the bulkhead seats for the leg room, and it was worth it. In general, it was an easy flight."
Pros: "At least they kept throwing food at us on the plane."
Cons: "Arrived 3 hours early to CDG, and a long line to check a bag. It took so long, eventually they allowed people to cut in line as their flight departure times neared. 2+ hours later, I finally got to a kiosk to print my boarding pass and baggage tag, but now another line to drop off my bag on the conveyor belt. With less than 30 minutes to departure, and still haven't gone through security, I gave up and made my checked bag a carry-on as well. And then tight seats on the plane, with no individual screens (the movie played on a tiny screen 2 rows up in the aisle.)"
Pros: "Flight attendants were very friendly and attentive."
Cons: "They would not let me board for being less than 5 minutes late."
Cons: "I didn't like the fact that I paid for 2 seats with extra legroom to find out that the entire plane was extra legroom. The flight attendants weren't friendly at all. I have had nothing but trouble with American for this past trip. From losing my reservation to this, it has been a nightmare. I hope I never have to fly them again, I tried complaining to customer service. You can't call them ; only email them. I could go on and on. They need lessons with their treatment of their passengers."
Pros: "Overall, one of the most enjoyable International flight experiences I have ever had."
Pros: "Business seats comfortable."
Cons: "Crew was friendly. Not always professional."
Pros: "Surprising seat comfort in economy."
Pros: "they would not let me up grade and there was plenty of room to upgrade"
Cons: "I am handicap and was not given a upgrade"
Pros: "I was traveling with an infant and the staff was so helpful. I will definitely fly AA again."
Pros: "The in-flight entertainment was definitely the highlight. The cabin crew was friendly and attentive."
Cons: "There was a 2hr+ delay for boarding."
Cons: "Boarding process was bad, the kisok did not print all the boarding pass . The Flight was delayed and the Airlines was extremely poor in communicating the same."
Cons: "I miss the flight because of machine JAM paper for the paper tag .. A lot of people was waiting for the customer service and only 2 counter was open only .. Very bad airline"
Cons: "The delay with American flights in LAX were frustrating to deal with after several hours of traveling prior."
Pros: "Nice crew on time pretty smooth flight"
Cons: "Middle seat"
Pros: "Upgraded from Business to First on a transcend A321. Seats amazing, hard product is just superb on these planes. Crew good but a bit animatronic as always with AA."
Cons: "Our flight was delayed 8 hours and we were given vouchers for a hotel stay which was nice; however, a supervisor named Lauri in Phoenix stated "it was my dog, my problem" after my request for AA to reimburse me for a $50 pet fee at the hotel. What a nice thing to say to someone who paid $125 one-way to stick a dog under a seat."
Cons: "Some of the crew were rude, had us waiting forever get off the plane"
Pros: "How quiet the late night flight was. Little disturbance from the crew."
Cons: "No alternate seating options ."
Pros: "Overall the experience was great. Fist time flying with this airline"
Had to cancel flight as it was delayed by 12 hours
Pros: "Crew was good but baggage claim took forever. The seating was not well arranged. The seats were very uncomfortable. The weight limit of the bags were unreasonable"
Cons: "Better seats could be better"
Pros: "The crew was amazing, super helpful, very friendly and understanding when it came to social distancing."
Cons: "The seats are not the most comfortable, but the price is right."
Cons: "Absolutely GREAT!!!"
Cons: "I had problems with baggage and Allegiant staff at the airport were very unhelpful."
Pros: "Quickness, efficiency"
Cons: "Nothing. I received all I expected."
Cons: "Alligient air is an excellent economy airline that flies non-stop to smaller cities."
Pros: "The crew was fantastic!"
Cons: "I wish there was at least a free beverage."
Pros: "Allegiant is a Budget airline. Good fares and great service. Nonstop service to less traveled destinations"
Cons: "Nothing for the price."
Cons: "Built in headrests on the seats."
Pros: "The plane was clean and crew was very friendly."
Cons: "Delayed departure with no explanation. Other passengers clogged up the overhead bins with small bags, purses and containers of to-go food. Causing me to place my carry on in an overhead bin multiple aisles behind my seat which made for a cluster trying to board and de board."
Pros: "Price of ticket. Crew was efficient."
Cons: "Baggage limitations are not clear: especially when the ticket says no carryon luggage. What they mean is anything that fits under your seat and is under 20 lbs is OK. Seat did not recline. Leg room was poor."
Pros: "Nothing. It is a cheap airline and it shows. It is the worst airline I have ever flown."
Cons: "The crew was okay but it must be depressing to work for a company where you cannot get a glass of water without paying for it. I had never flown allegiant and was not prepared for paying $50 for my carry on bag."
Pros: "The plane, the crew..."
Cons: "Seats wider"
Pros: "Everything was done right"
Cons: "The landing was rough"
Cons: "I dislike their pricing structure."
Pros: "To be honest nothing"
Cons: "Missed flight any no one was willing to help us pure BS"
Cons: "flight delayed 3 times didn’t leave until 11pm 3 hours late last delay because pilot was late. didn’t get home until 3am."
Pros: "Availability at last minute was awesome, and the price was excellent. The direct flight was great too!"
Cons: "No frills... no peanuts!"
Pros: "Cheap fare, nice crew, clean plane"
Cons: "Small seating, small snacks , extra charges for anything"
Pros: "direct flight"
Cons: "EVERYTHING is extra payment, even a small carry-on; water $2!!!; seating is extremely cramped"
Pros: "Airport and onboard crew were nice."
Cons: "It was myself, my wife, and our 18 month old son. The trip was a complete disaster. The first delay was from 12 noon to 7:30 pm because the plane was unavailable. We left the airport and returned at 6 pm for the 7:30 pm departure. The plane was "available." We checked our bags, found our way to the gate, and eventually boarded "ontime." Instead of taking off, however, we sat on board the plane at the gate for 2 hours as work was being done. The work was first called "maintenance," then "a small error code." The captain teased us by saying "folks, just a few more minutes and we should be departing." The crew nourished us with a dixie sized cups of water and Chex mix. Then finally the airline gave up and deplaned everyone. Once deplaned, it was explained to us that they couldn't clear the error code, so they couldn't use that plane. But there was another plane coming from Las Vegas to use so that we could expect a departure around 12 midnight. 12 midnight rolls around. Nothing. 12:30 am. 1 am. Finally, a plane arrives. But then the airline holds us up yet again - turns out we can't depart after all because the arriving airport shuts down at 2 am. Gee, they didn't know that before making us wait another 3 hours??? Now they're offering a refund to anybody who wants one, as well as a hotel for the night and the promise of a flight at 2:30 pm the following day. At this point, many of us are looking up alternative flights to Eugene and even Portland. A $1,000 extra for us. We're not sure whether we can trust Allegiant to have an actual plane ready to go the next day. And we're too tired at that point to even ask why the next flight would be at 2:30 pm rather than first thing in the morning. So finally we line up to get a hotel voucher and find our way to the hotel. It takes over an hour to checkin at the hotel because it's the middle of the night and 150 people just showed up to checkin. We finally get to our room at about 3:30 am. I'm amazed at how well our toddler held up sitting on an airplane for 2 hours, sitting at the airport for about 6 hours, and waiting to fall asleep all night. We eventually made it back to the airport the following afternoon and, praise the lord, made it to our destination. Allegiant - NEVER AGAIN!"
Pros: "The price was unbeatable, especially if you don't pay for a checked bag, carry-on, or a soda on the flight. Very smooth flight as well."
Cons: "The plane interior looks like it was gutted, then fitted with hard, plastic seats. No headrests, no privacy for the flight attendants. Everything costs extra."
Pros: "We got the brand new AB 320 on both flights! Nice plane!"
Cons: "Lightning delayed boarding and departure for hours. Not Allegiant's fault but it happened."
Pros: "My wife said that this was the smoothest airplane ride she had ever had."
Cons: "The first lady at the check in desk told us the wrong gate. We wound up taking a tram to another terminal, found out that we were in the wrong place, and then made it back just in time to board with a few minutes to spare. Anyway, the airline itself was o.k. and next time I'll check the arrival/departure board. Since we were traveling with only a carry on, it was a good price after all the "frills" were added (pay for carry on, pay to select seat). we still had a price lower than any other airline. So all in all, once we got on the plane it was a pleasant experience."
Pros: "Great cost. Boarding and crew were seamless and pleasant."
Cons: "As with all airlines, it has all the comfort of a cattle car. No drink service - even water cost you money."
Pros: "The original price points for the direct flights are wonderful. You can actually book the week of a trip and save hundreds because those prices will probably still be the best. That is, until you learn about all of their extra fees."
Cons: "Wow, they sure do add extra fees for everything. Watch out. In the end, I bet it was cheaper to book with a major airline like American. They charge extra for each bag, including your carry- on, when you pick your seat you are charged depending on where it is in the aircraft, if you want a drink or food on the plane you will have to pay, if you do not print your ticket prior to arriving to the aiport they will charge you, etc."
Pros: "I liked that they had a direct flight from Los Angeles to Bellingham."
Cons: "The delays were horrendous and a google search reveals this to be so common it makes me wonder if it's not part of their business model. Like, so bad I ended up booking a return flight on Alaska and just ate the extra $300."
Pros: "Considering the fare was advertised between $350 and $700 with other carriers on Kayak, I took this one for $179, roundtrip, direct from LAX to Grand Junction."
Cons: "When the crew runs to get coffee in the terminal, make sure to do the same. I brought some snacks, but wish I had brought coffee. The man next to me kept creeping into my space which was incredibly annoying, but it was a relatively quick flight. Beats the two day drive from L.A. to Colorado."
Pros: "Everything they could control went very well."
Cons: "The flight had a lot of turbulence, but that's not their fault. I thought the pullout handled the situation well."
Pros: "Nothing about this flight experience was good, with the exception of my overpriced hummus and crackers."
Cons: "Boarding was slow and archaic. Once we were all finally seated they came through 3 times with a paper trying to figure out who wasn't on board. As we taxied towards the runway a lady who felt dizzy coming on board threw up. The crew was obviously panicked and unorganized. We taxied back to our gate and waited for LA Fire for. to escort the ill lady off and clean the area. While waiting to taxi out the second time the flight attended, Tyeesha, was very rude to an elderly gent. He was seated in an exit row and she didn't think him capable. The lady on the aisle of my row volunteered to switch and Tyeesha' s response was a sharp, "Do you want to pay the higher price too?" When the lady next to me said she would gladly pay Tyeesha announced loudly that this discussion was between the two of them and everyone else needed to mind their own business. The lady offering to switch was really embarrassed, as was the elderly gent. Someone else was made to switch with him. They looked disgruntled too. In the air all the flight attendants were sharp and very direct. There were no please or thank you's used. Trash was collected silently and mostly with pointing. The armrest to my left had five flavors of chewed gum stuck to the side of it. My lap tray had grey and yellow sticky stuff on it and I chose to hold my food rather than let the two touch. The floors were untidy. The only reason I will ever fly Allegiant again is if I have no other options. It is 60 minutes closer to my house than SLC and I will be making the drive from now on."
Pros: "Seats were clean and nice"
Cons: "One crew member clearly is a disgruntled employee. It also should be against the law not to provide water without payment."
Pros: "The crew and pilot"
Pros: "I am handicapped and was given the best possible service"
Pros: "Arrived an hour before flight. Check in took 25 min and tsa 30 minutes. Tried to go through expedite line but agent refused to let me even though flight was leaving in 30 minutes. I have received better treatment in new York airports than here in Myrtle Beach. Who would have thought. There were 3 others that missed the flight. Why would they not just let's be expedited?"
Cons: "See above"
Pros: "Everything was super easy with Allegiant. This was our second time flying with this airline, and even though you feel like you get nickeled and dimed to death, the overall price is still much lower than any other airline. The plane was clean and the crew, both ways were awesome and in-tune with their passengers. Don't be fooled by the pricing, this is really an outstanding airline, we will fly again with Allegiant!"
Pros: "Very affordable."
Cons: "Seats are too close"
Pros: "Everything was fine"
Cons: "Hard landing"
Cons: "Delayed. Unprofessional. Attendant laughing while reciting safety announcement."
Pros: "I sat in the front row so that I had leg room. It was worth the extra 20 bucks."
Cons: "No champagne."
Pros: "Excellent direct flight at good price"
Cons: "Flight 339 not listed on TV monitors at Boise airport"
Pros: "The flight attendants were great. Pilots attention to detail..Great."
Cons: "Charging for every little thing including seat choice, bags, snacks. No complimentary beverages or peanuts. Not even water! In the long run, I didn't save money on this trip."
Cons: "The LA to Eugene leg was delayed in departing, but this was an improvement on the cancelled flight from Eugene to LA. Arrived at the airport 2 hours early per their instructions to find the flight was delayed. Thirty minutes later they cancelled the flight and then provided no information concerning the new flight the following day."
Pros: "Flight was on time with a very pleasant staff"
Pros: "I didn't fly out of newburgh because of the nine hour delay I had to reschedule my flight"
Cons: "Every flight has been late or delayed by 1- 5 hours, unacceptable"
Pros: "I liked the price. Crew was very efficient getting everyone on board. Flight was on time. Your crew for the most part was very attentive. I fly between Albuquerque and LAX at least 2x a month. This was my first time with your airline. I am definitely going to use you again."
Cons: "A couple times staff was a bit inattentive. The elder lady in my row spilled her drink all over - on the tray and her lap. I had to ask 3x to get a napkin or something to help her clean it up. After the 3rd time she responded she was getting something but it was after she talked to someone and got a bottle of water for herself. It was unfortunate but overall I found your crew very nice and helpful."
Pros: "Base price and airport convenience."
Cons: "Add on pricing for booking the reservation, selecting a seat and any other possible need. "Required" arrival two hours prior to flight, but check in desk not available. Seats were thin and too narrow for most every body type."