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The staff was friendly. The flight was fine and the food service was fine. We found the Seattle Airport to be very confusing. And not user friendly. Not enough directional signs -- it was hard to figure out where to go. As we entered the line to get to where they checked our ID before we went through the bag check, the staff member wanted us to get out of the line to walk for much longer to get to that area. It was nuts. One of our party spoke up and insisted that we stay where we were. She let us proceed.

Crew was helpful and respectful. Pilot could have landed a little smoother. Overall delightful experience.

This is a horrible experience. I purchased upgraded seats months ahead of time. Seat 6A specifically for my wife, and 7B for myself. On the day of travel, we were issued boarding passes that reflected the seats that we purchased. However, at the gate when checking on to the airplane, we were told that our seats have been changed to the very back of the row next to the restroom. I explained that I purchased the seats ahead of time. And that this was important to us, hence why we plan ahead.the agent apologized and said that CA was given to somebody else so their family could sit next to each other. Family, who evidently did not plan ahead. Nor did they pay extra for that seat. Subsequently, my seat was also changed. I was told this was because somebody was handicapped and knew that seat. I can understand boarding early if you’re handicapped, but what does 20 feet of distance matter at all. I watched. The agent apologized and said that CA was given to somebody else so their family could sit next to each other. Family, who evidently did not plan ahead. Nor did they pay extra for that seat. Subsequently, my seat was also changed. I was told this was because somebody was handicapped and knew that seat. I can understand boarding early if you’re handicapped, but what does 20 feet of distance matter at all. I watched the so-called handicapped couple haggle and Hagle and Hagle and eventually the agent came in. They were Indian couple and I can assure you they were not handicap. I can also assure you that they did not pay extra for that seat like I did. This is some of the worst performance, and as well as customer service I have ever experienced. This is absolutely Unacceptable. The agent said I can file a complaint and try to get a refund issued for the extra money for those seats. I simply said to the agent the same thing I will say to you. I don’t care about the extra money. I wanted the seat. I paid for the seat. I expect a full refund for both of those tickets at a minimum. I hope you feel this is not reflect Alaska Airlines. I hope you will make it right.

It would have been nice to have wi-fi, but I only care about the quality of the flight, which was excellent- smooth takeoff, smooth landing, and very little turbulence. I don't care about food, entertainment, etc.

You guys canceled my flights. And rebooked me on another one without my consent. Horrible customer service

First time traveling on plane, everything was very easy for me.

Seats lack shoulder and elbow room. The lady next to me was short and slightly heavy with knee problems, she kept jabbing me with her elbow while playing her game on her phone for 2 hours, the duration of the whole flight. It was frustrating and annoying! I was in the middle seat, there was no space to adjust to avoid her arm jabbing me.

I would have appreciated notification that our flight was moved to another gate LAST MINUTE so that we would not have missed it. We got no such notice and had to spend another night to catch an available flight in the morning, which was huge inconvenience. We will never fly Alaska again.

The airline was way too cold. We were freezing, I don’t know if that is normal. Overall it was pretty good flight. Always flown Alaska Airlines and I am not changing.

Flight was delayed 2 hours. Other than that, it was a good flight.

The flight was canceled two hours before departure, it took over five hours to rebook us on another flight.

Meh. A late flight meant I missed my connections, and a 2pm LAX arrival turned into gettin in after midnight.

Your crew could maybe answer the call bell at least one of the times I pressed it. I pressed it first time with 2.5 hours left in our flight bc my partner was hungry and wanted a sandwich. We finally got the sandwich with 40 mins left in the flight.

The Flight crew didn’t serve us until about 1.5 hours into the flight because of turbulence but after it ended it was fine to move around. They served us water only and snacks and then NEVER, NOT ONE TIME came through to collect trash until right before landing about 1.5 hours later. There was absolutely no need for that. They crew was just standing around talking and visiting with each other and really never tried to see if we might want something besides water or even try to come pick up trash. This is VERY unusual for a Delta flight but it was not what I would have expected for a 4 hour flight.

There was a loud squeaky sound the whole time we were flying.

Had a broken tray in business class. Crew just shrugged it off.

I didn’t like that I could not select my seat and was assigned a seat when I checked in at LAX

Great experience overall. Check in at Austin was congested as they only have about 6 check in kiosks, one was broken, and there was a lot of Spring Break travelers.

I was sitting at comfort +. One of the Asian male crew was so loud when he delivered service. When he asked questions or what food you need, he was shouting. He must be a prison guard before going Delta.

Bag drop off was slow and annoying. Only 2 agents at the entire delta desk, and no one directing traffic for what line to be in, many confused people slowed down the process. Boarding was fine. Seats in Delta comfort plus were fine. Snacks were great! Definitely a bonus. The entertainment system was awful — old, slow, not responsive, and completely unable to play games due to some kind of error. But on the other hand, thank you to Delta for the free WiFi. That made it better.

I volunteered to let them put my carry on suitcase in the baggage storage area. But when we landed I was told it was being unloaded IN A DIFFERENT TERMINAL! I had to walk (painful for me) a long way to retrieve my bag and my ride had to move from the waiting area they were in to a totally different one. Not happy.

Over 2 hour delay for a 50-minute flight is unacceptable, especially in normal weather. Very poor communication via app

In-flight staff was very helpful and excellent. However, the flight was delayed by 90 minutes. Also the boarding process should be expedited in case of delayed flights. This will help the passengers trying to make international connections.

They delayed our flight by 45 minutes and then re-updated the departure time back to normal schedule with no notification, email, or app update causing probably 40 people to miss the flight as they left without us.

Som delays but overall we almost made it on the original time.

The WiFi stopped working early on in the flight. No audio from entertainment system.

Service for food to our seat was a bit slow. Snack choices were just pretzels or baked chips. My seat cushion was not attached. Other than Barbie, video choice were not very good or current.

It took an hour to get my bag after landing. Not exaggerating

I had a horrible experience with TSA at the airport. I had to go through TSA several times as there was some issue each time with a piece if clothing I had on. It was so busy & chaotic that I ended up forgetting my Apple laptop at TSA. It’s been days & I can’t get through to anyone to get useful info on how to get it back. I’m very angry because contacting lost & found shouldn’t be this difficult. Employees should know what is going on at their place of work. It seems no one knows as everyone’s answers are contradictory, or you can’t speak directly to anyone as the calls are automated. Very upsetting.

Everything was good instead change the gates! I missed my first flight because it was changed the gate and I didn’t know!

See my previous comments. I was probably booked in business but was moved to economy

My flight was delayed for a whole day, so I lost a day of my vacation.

Ability to watch movies.No earbud sound system.Marginal beverage service.Unexplained late take off resulting in VERY tight connection in LA which proved maximally stressful.

Ability to watch movies.No earbud sound system.Marginal beverage service.

Flighty delayed on boarding - then group 1 had to check their carry on bags but groups 3 and beyond could carry bags on - very inconvenient for weekend business trip with no checked baggage. Then delayed on the runway - before take off. No communication from pilot on why or how long. Wifi/Entertainment didn't work for 4+ flight. Upon arrival, attendants announced wrong carousel for baggage claim - everyone was waiting at the wrong place for their checked bags. This was a mess united!

Check in etc was very good. As for on the plane, it was like flying in a freezer. It was so cold, i have flown for years and never been so cold on a plane. Staff on board said its always cold when flying which is a load of rubbish. They wouldnt put any heating on and now i have the flu because of this .

Our original business class flight was cancelled so we not only downgraded but we were also spread out across the plane not sitting together in separate middle seats. My poor kids were scared and couldn’t see me on the flight and the crew wasn’t sensitive to the situation and what the airlines did to us. Very dissatisfied with United airlines.

The WiFi didn’t work and the seats are too close together. Very uncomfortable.

On time every leg of the journey and exceptional staff at counter, gate, and on board. I haven’t travelled in US for a long time and was genuinely surprised how pleasant this was.

Too many fees (but that seems to apply to all airlines nowadays)

My husband and I pre-ordered our food, but they did not have my husband’s order, and my cheese plate was very average. I asked for a blanket and was told they don’t carry blankets on domestic routs. The flight was on time and smooth!

There were delays on both ends. It made it less than excellent. This plane was great though

Fight crew was not very attentive and the bastions were gross!

Our flight was great we left Kona earlier and got into LAX almost an 1hour earlier as well. LAX AA is in repair so to get out and found our bus to get pick up was a bit confusing.

5 hour flight - full flight - not enough room to use my computer - slightly delayed - Admirals club was excellent quality food, drink made up for flight seating. No food offerred on flight, you ahd to prebook.

We experience delays on departure and connecting flights resulting in 14 hour to our next departure. We were accommodated with a night's stay but was only provided a 12 dollar meals accommodation. The airlines rules state.at least 50 dollars. In any case, it can not make up for the whole day missed on our vacation in Sydney Australia.

I can say I will not be taking this airline again any time soon. Seat were uncomfortable and too tight. Lack of chair screen and little overhead space.

Poor availability of food. Cold cabin temperature. Extremely long waiting time for a flight attendant to respond to a call button signal.

2.5h delay due to unruly passenger in first class. Had to be removed from the flight. No food unless pre ordered. Didn't know we would need it because of delay.

Only my carry that was taken and found it in my final destination