The flight was delayed over 2 and a half hours, missed our connecting flight in Mexico City. The in flight entertainment stopped working half way through the flight, didn’t work again. Bad customer service, didn’t even apologize
Lost luggage. The Aeromexico Rep at the departures desk was mildly helpful. She told me the person I need to speak to was busy and that I should go downstairs and wait by McDonald's. She said i should sit, because it could take a long time. She didn't ask my name nor tell me who I should be waiting for. Just to wait. I had to ask for the persons name I should be waiting for and if she would be wearing a AM suit. I asked if there was a desk where she would be, and with an attitude the Rep, said "I already told, you just go wait by McDonald's". After waiting for an hour and asking every woman that walked by if they were Stephanie, I finally found her. She was walking by, clearly not looking for me. I had to follow her and stop her. If not she would have walked right by. Once we spoke, she was very helpful.
AEROMEXICO left 25 mins early leaving several passengers then said it was our fault because we were not there 1 hour before.
Them blaming us.
Couldn’t make the connection because the flight was oversold!!!!
LAX supervisor from Aeromexico super rude!!
better food and service, more space between seats
poor space for legs, food was really poor. no entertainment..
Late departure without giving any reason.
Lancing was excellent. Good leg room, good leather sits
I thought service was good.
more space in coach section, between seats
less space for legs in seats.
We had 4 hours of delay, 3 of them waiting on the plane
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