The original flight was cancelled (UA927). No notification until arriving at the Frankfurt airport. 2 counters open for United, with 2 employees and 250 people waiting to see what is going on. Very little clarity or clear communication. Not to mention the members working the counter were incredibly rude and not very accommodating. Very unpleasant experience taking an entire weekend to return to SF and the repercussions of missing a wedding Sunday due to an added 24 hours of travel time.
The flight was very nice. On time, well managed, etc. It was operated by United.
The food was so disgusting, it was inedible. It was cold and dry, thrown at us. I have had better food from a bus stop vending machine! I just flew Austrian Air and the food and servings were phenomenal. United needs to take lessons! Then they require you to use your own device to see the entertainment. Of course, if you do not know this, you only have your phone which you will need when you land. Thus you can only view one movie to save battery since you cannot recharge your device. This was really bad for a 9 hour flight! You could watch the seat screen (no movies, just tv shows) but that stalled every 30 seconds.
Ethiopian Airlines need to get themselves better organised for how they line people up for boarding and make it clearer in the airport where people need to go and when; we headed to the gate waaaaay too early; very uncomfortable seating at gate 1 area.
Where are the movie screens for such a long flight???? 6 1/2 hours of a screaming baby makes for a very uncomfortable journey - also TURN OFF the lights sooner; when people are leaving at 1am; they aren't worried about seeing inside the cabin; they want to be sleeping!!!!
No air control when we got hot, the stewardess was too efficient and kept taking our drinks, you have to pay for food and teh in flight movie wasn't over by the time the flight was over so I didn't get ro see the whole movie.
Liked the check-in service - no long lines, friendly attendants.
1. I was not aware or told that in-flight entertainment via Ipad required the united app. So I could not use that. I would appreciate better communication.
2. At one time, a crew member stuck his nose in the coffee pot - I think to smell which pot was coffee versus tea. But heck, who wants coffee after that?
3. The final lunch served was a sandwich that required heating of the sandwich. Served cold it was dry. By the way, the wrapper said the sandwich is oven ready! Good gracious. Follow the directions.
4. The attendant who served dinner came across as rushed. Like he was on a schedule or something. Are you guys timing the attendants? I personally felt he was rushed and cared more about dumping the tray in my lap than about looking me in the face and making human contact.
5. I fly to Amsterdam a lot and prefer the direct flights, ie KLM or United. So far KLM is winning me over in terms of service. I do think though that United can make easy improvements and provide better service. Remember, you are transporting people, not packages. Good luck.
The flight was relatively empty, so I got to stretch out across three middle seats and sleep for the entire duration of the flight.
The crew did a wonderful job of serving the food and clearing away very quickly. They were very friendly overall.
The entertainment system wasn't the best I've seen -- but I barely had a chance to use it, so I'm not complaining.
I flew with multiple international airlines this summer and KLM was by far the best. The crew of KLM were exceptionally attentive, polite, and helpful. The meals were by far the most enjoyable of my airplane travel meals; and I learned that KLM does not charge for it's drinks on international flights, unlike most other international airlines that I traveled with this summer. In a sentence, flying with KLM was a very pleasant experience and I will recommend this airlines to others.
If I were going to list any negatives, I would say that the little travel pillow that was given to the passengers was so thin that it was practically useless, but I brought my own with me, so I was none the less comfortable.
Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost.
I thought we had paid for two checked bags in advance but was told we did not and so had to pay for them at the airport. I was very focused on making sure I had two checked bags paid for online when purchasing the tickets. I don't know if it's some glitch in your website or that it was just confusingly worded/phrased, but I did think I had bought the higher level package that allowed for two checked bags.
Seat back entertainment? What a joke! It was like watching a movie on a Motorola Razr (or my old Ericsson flip phone).
Surly old battle axe sky waitresses.
90s vintage plane interiors.
Need I go on?
We arrived 15 minutes early, which is always great!
They ran out of the chicken for dinner and only had manicotti left, which was horrible! No apologies for running out of 1 of the 2 options.
The audio was horrible. In order to watch the movies, I had to hold the cord in 2 places in the exact right manner, or it would cut out and there would only be silence. Not fun trying to maintain that position for 9 hours.
The crew was great, very friendly and attentive. Sitting in Economy plus is acceptable comfort wise. Captain was very communicative when there was a mechanics issue and delay, much appreciated.
United check in desk was unnecessarily long wait, other airports/airlines have a better flow. The screens on the seat backs on 767 are ridiculously small and stuttery. The main meal was not very good, pasta sauce was gross, could've done better with prego.
The entertainment system wasn't functioning so there weren't any viewing options presented. The crew failed to mention that the United app provides movies on your phone.
The Amsterdam airport is super disorganized, with rude employees great at making excuses for their incompetence.
The boarding crew really struggled to organized the boarding and wouldn't really care about people's status. We had to take a bus to the airplane, and even though both plane's entrances were open, they sent everybody to the front entrance.
The comfort of the plane was horrendous, with seats over 20 years old and their business class was the same as the coach, but with no one sitting in the middle (can you get any lower than this?)
The flight attendant woke me up to shove a food tray that I didn't want.
We had to wait over 45 minutes after the plane landing to start seeing some luggage show up on the conveyor bell.
The overall flight experience make southwest look like a luxury airline. This was my first and last time flying on KLM.
Chech in agents are on some how power trip
Every time I leave from WAW even with my 1k status there is a problem
This time my second bag, I was lectured had to pay extra then lectured some more
It's hideous there
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