flight was delayed due to failure of airline to prepare: we sat in plane without air conditioning and without water for more than an hour while we waited to board passengers because airline was not prepared to check in the size of the flight it had booked. then our bags got left behind in iceland because the transfer happened too quickly and the airline's baggage subcontractor in boston mishandled our bags and another fiasco ensued.
The original flight was cancelled (UA927). No notification until arriving at the Frankfurt airport. 2 counters open for United, with 2 employees and 250 people waiting to see what is going on. Very little clarity or clear communication. Not to mention the members working the counter were incredibly rude and not very accommodating. Very unpleasant experience taking an entire weekend to return to SF and the repercussions of missing a wedding Sunday due to an added 24 hours of travel time.
The flight was very nice. On time, well managed, etc. It was operated by United.
The food was so disgusting, it was inedible. It was cold and dry, thrown at us. I have had better food from a bus stop vending machine! I just flew Austrian Air and the food and servings were phenomenal. United needs to take lessons! Then they require you to use your own device to see the entertainment. Of course, if you do not know this, you only have your phone which you will need when you land. Thus you can only view one movie to save battery since you cannot recharge your device. This was really bad for a 9 hour flight! You could watch the seat screen (no movies, just tv shows) but that stalled every 30 seconds.
Boarding is always a bit confusing as I stand around unsure of when to board. The crew is very courteous and professional and even on a short flight the food is great, especially the chocolate.
The entertainment was not great but it was a very short flight.
No air control when we got hot, the stewardess was too efficient and kept taking our drinks, you have to pay for food and teh in flight movie wasn't over by the time the flight was over so I didn't get ro see the whole movie.
Drinks trolley too slow, considering passengers on most European flights are paying for their drinks. Quick drinks trolley with the food trolley coming along behind would be much better, and a lot more happy passengers, One and a half hours,approx., from take-off when the food and drinks trolley, from the front, reached Row 10. Not good Willie!
You should board by seat numbers on European flights. Aisles too narrow on 320's (and equivalent), with passengers putting quite large carry-on luggage in the overhead lockers and slowing everything down plus discomfort to passengers already seated.
Otherwise a very pleasant an enjoyable flight. when the doors closed.
Old fashioned seat, no usb to charge my phone, battery went ;off and couldn't make a call to my family to assure them of a half way safe trip while stopping over for almost 6 hours in Ataturk Intl. Airport, Turkey.
Ethiopian Airlines need to get themselves better organised for how they line people up for boarding and make it clearer in the airport where people need to go and when; we headed to the gate waaaaay too early; very uncomfortable seating at gate 1 area.
Where are the movie screens for such a long flight???? 6 1/2 hours of a screaming baby makes for a very uncomfortable journey - also TURN OFF the lights sooner; when people are leaving at 1am; they aren't worried about seeing inside the cabin; they want to be sleeping!!!!
Liked the peppy, retro outfits. Boarding has no process: first come, first serve- seems to work just fine (versus all the Group numbering other airlines do). Plenty of room for carry-ons and overheads, and they actually try to bag people's bags before they get on the plane that should go underneath the seat in front of them in order to save overhead space.
No complimentary snacks and no on-flight magazine. No TVs or phone wifi for that matter, so bring a book or be ready to snooze!
Liked the check-in service - no long lines, friendly attendants.
1. I was not aware or told that in-flight entertainment via Ipad required the united app. So I could not use that. I would appreciate better communication.
2. At one time, a crew member stuck his nose in the coffee pot - I think to smell which pot was coffee versus tea. But heck, who wants coffee after that?
3. The final lunch served was a sandwich that required heating of the sandwich. Served cold it was dry. By the way, the wrapper said the sandwich is oven ready! Good gracious. Follow the directions.
4. The attendant who served dinner came across as rushed. Like he was on a schedule or something. Are you guys timing the attendants? I personally felt he was rushed and cared more about dumping the tray in my lap than about looking me in the face and making human contact.
5. I fly to Amsterdam a lot and prefer the direct flights, ie KLM or United. So far KLM is winning me over in terms of service. I do think though that United can make easy improvements and provide better service. Remember, you are transporting people, not packages. Good luck.
The flight was relatively empty, so I got to stretch out across three middle seats and sleep for the entire duration of the flight.
The crew did a wonderful job of serving the food and clearing away very quickly. They were very friendly overall.
The entertainment system wasn't the best I've seen -- but I barely had a chance to use it, so I'm not complaining.
we were stranded in aberdeen due to flooding and were to miss our connection to vietnam. we were expecting the worst when we called BA but the service representative could not have been more helpful or efficient. she had us booked in the next couple of days all the way to our door. she was positive and we could tell she really cared about our plight.
The crew was excellent, never heard a negative comment. Helpful and courteous. Flight was delayed from Amsterdam, but did not cause a problem with our connection at Iceland.
Very crowded and disorganized at Amsterdam. More of an issue with both airports lack of people capacity than Icelandair operations.
I thought we had paid for two checked bags in advance but was told we did not and so had to pay for them at the airport. I was very focused on making sure I had two checked bags paid for online when purchasing the tickets. I don't know if it's some glitch in your website or that it was just confusingly worded/phrased, but I did think I had bought the higher level package that allowed for two checked bags.
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