The boarding process could be clearer, there's never a call for group f
We left late; had to land in Minneapolis unscheduled to refuel and then landed in interior instead of lax at 2am......
good, no complaints but nothing to rave about. It was fine
I paid $168 each for myself and my daughter for an upgrade and we didn’t get any of the things mentioned by you/ site that comes with an upgrade. It was all just the same. One snack and one beverage. Nothing else. I don’t understand what the upgrade was.
I don’t think Alaska coordinates with Kayak. I did not get a “check-in” email inviting me to check in 24 hours in advance. Had to wait 20+ minutes to get a wheel chair.
You need a n/a category. Too short a flight for food. I love flying on Alaska from Santa Rosa Airport!
Overall the flight was on-time and plane ride very comfortable. The free snacks not so good - only a small bag of pretzels and no milk. I wanted milk. There was not entertainment on the plane unless I wanted to download their APP. But I would consider flying with them again and be more prepared on my part with food and entertainment.
Almost 3 hr delay in Settle with very little information available to passengers. They boarded the plane and we waited for a long time inside the plane as well.
Online check in didn't work. Somehow ended up with 2 Alaska rewards numbers and 1 for Hawaiian. No one at check in could figure out what to do. No one at check in could help me confirm an upcoming flight on Hawaiian Airlines.
This time it is good, no delay and right on time
The gate agent had a really bad attitude and refused to help me get on the standby list. She just handed me a card and said I needed to call a number. I asked her to help with the AA app on my phone and she just shrugged and said she didnt know. After a few phone calls, I eventually just went to a different gate agent on the other side of the terminal and got the help I needed.
One day, I do so hope for a gluten free snack! Seems like with the rest of the world FINALLY figuring out what gluten free is, American Airlines would too. Fingers crossed!!
I would like the crew to talk LESS over the PA and specifically about credit card offers. I am trying to work, sleep, watch a movie and the PA was booming about a credit card offer. Could we go back to the days when the customer was more important than selling a credit card?
There were no TV screens - even in Business class. 5 delays, and only given $12 meal voucher! Terrible!
My seat tv didn’t work the whole trip. And the seat space is too small despite being seated at the front.
On the plus side, crew was attentive, drinks were cold, and in-flight entertainment selection was better than some other airlines. On the negative aide, Plane was delayed almost an hour, either no announcements from the gate crew. Biscoff cookies are gross, appreciate airlines that give a choice. Also, crew had no personality or enthusiasm at all.
Baggage handling poor. Second time this has happened. My bag went to San Francisco instead of Fiji. No apology. Luckily Nadi airport staff are fantastic. My bag arrived in Fiji the next day.
Disliked having to wait a little longer to disembark from the plan when we landed in London
Food should be better quality. Video screens have poor resolution and the library of movies is poor. The other airlines are much better.
They only offered water for Group 6. Awful announcements from the Crew. Couldn't understand a single word. Barely came by for the trash afterwards. Man, I love water for a premium flight. Wow. Water in a cup.
