Pros: "Seats were comfortable, service was fine."
Cons: "Boarding experience."
Pros: "My friend was experiencing knee pain and the flight wasn’t full. Alaska Airlines upgraded our seats at no extra charge to give her more knee/leg space to help alleviate her discomfort."
Pros: "Easy flight, no hassle, pleasant staff"
Cons: "Flight on time and not wait 30 min on the runway to get to a gate once landed"
Pros: "The crew were very professional and friendly. The comfort of the seating was great as well."
Cons: "Flight delayed by 40 mins, then left 40 mins after scheduled even including the delay, no free in seat entertainment and the wifi was broken. Really not a fun flight overall. Also, please Alaska, get rid of that Cabernet Sauvignon that's sweeter than grape soda. Single worst wine I've ever tasted."
Pros: "Crew was great. Seat was comfortable even though in the last row..helped that there was no one in the middle seat."
Cons: "Under seat luggage space on aisle seat is smaller than middle and window so is difficult for carry on/leg room."
Cons: "Alaska airlines delayed the flights by at least an hour both ways SFO-Newark. The Alaska terminal at Newark is a very poor experience."
Pros: "Crew was nice and entertainment was good."
Cons: "Very inefficient delay of 5 hours without much empathy on improving the experience for all travelers."
Cons: "The entire flight crew was RUDE! Rolling their eyes at passengers constantly no matter what you asked them, shoving drinks at you, snatching trash from you, and rude. Very disappointed in Alaska!"
Cons: "Great service. Wish we flew Alaska both ways instead of United ☹️"
Pros: "Large overhead bins"
Cons: "More accurate closed caption filter on movie selections"
Pros: "Great crew, 2 drink services"
Pros: "The seat was fine and the seatbelt just barely fit."
Cons: "Saw a bedbug on my window!!! Wasn't notified that they were serving breakfast when I reserved one. No free wifi. No monitors in the seat to track plane progress and watch a movie. All of those either cost extra or were separate. Due to constant line I was forced to use the bathroom when I landed"
Pros: "Friendly crew."
Cons: "Bathroom could always improve."
Pros: "Seats ok."
Cons: "Headrest on the seats will be appreciated"
Pros: "Free texting"
Cons: "My flight was delayed a long time"
Cons: "LAX airport plane docking took 30 minutes and not enough information to get to International Terminal."
Cons: "Flight was delayed taking off now we are in Seattle sitting on the tarmac for over and hour 15 mins to just get to a gare"
Cons: "1) The economy section needs phone/device chargers. 2) accessing the entertainment is not easy and finally when I got to the screen to select a movie, there was this window in the middle of my screen with junk running that I couldn't get rid of so I gave up on the entertainment,"
Pros: "Nothing I can think of at the moment."
Cons: "I didn't like anyt of it."
Cons: "About time economy class has more space"
Pros: "Entertainment offerings, except for lack of music."
Cons: "As usual, the seats are crammed together. They ran out of cups, so we were told to keep the ones we had. We did, however was to no avail. They did not make a second pass with water or other drink offerings on this 5 1/2 flight. The bathroom was a mess."
Pros: "Staff were friendly, flight timings were punctual."
Cons: "Seats are hard and less comfy. Alaskan airlines can afford much better seats."
Pros: "The movie selection was good and the seats were alright."
Cons: "I got stuck on a tarmac and have been here for over twenty minutes. The crew hasn’t said a word since we landed."
Pros: "Flight was quick and smooth"
Cons: "Airline stewards we're not very attentive"
Pros: "Comfort & spacing of seating."
Cons: "Uncomfortably cold flight. Asked stewardess to turn heat on. Was told it would be taken care of once we were airborne. It never was. Could not relax or sleep d/t being so cold. Myself and others noted to be wearing their hoodies & sitting on their hands to keep warm."
Pros: "Everyone is so nice. Easy & reasonable price."
Pros: "Flight from Newark to SanFran was smooth, and entertainment options were great!"
Cons: "Crew wasn’t overly welcoming (though certainly not rude at all), and boarding was rushed at the gate just to stand in huge line waiting to get on aircraft."
Pros: "Friendliness of the crew"
Cons: "Seating space"
Pros: "It was ok"
Cons: "They don’t give enough drink"
Cons: "There were no vegetarian/vegan options for meals. In 2018 it’s unnacceptable to have ZERO veggie options, especially on a flight to LA. Come on! I ended up having to pay for 2 meals that I could only eat parts of. And it took more than 1 HOUR for them to bring me these meals. I’ve never had to wait more than 5 mins for a meal, that I PAID for, to be delivered to my seat. I was starving, forced to waste money on meals I couldn’t fully eat AND had to wait over an HOUR to receive them. I am beyond disappointed."
Pros: "I didn’t know what to expect but I had an excellent trip. Enough leg room for a five hour flight. The entertainment was excellent, many choices of movies. No food was provided, you have to pay for any food or snack. You are given a cup of soda not the whole can. But I came prepared with food and drink. Overall, very good airline!"
Cons: "No food or snack are provided unless you purchase it!"
Cons: "No comfort given to passengers despite 2.5 hr delay in leaving and another 1 hr on the ground after landing"
Pros: "I was very sad to see Virgin Airlines was bought by Alaska Airlines but I’m happy to see they are still using Virgin planes. The planes are spacious and we love the onboard entertainment! Thanks Alaska Airlines!!"
Pros: "Crew was amazing, so friendly and down to earth. Great customer service. Make flight attendant, Stan, I think, was great!"
Cons: "One bathroom was out of order for the flight. Food and drink ordering didn’t work."
Pros: "Seat was comfortable"
Cons: "Entertainment system down"
Cons: "In flight entertainment system was down. They ran out of food. They didn’t tell us the tv was down until after they had us check our carry on so I couldn’t even get my book"
Pros: "On time departure"
Pros: "Like having movies to watch."
Pros: "On my way back home I noticed that there was ONE seat that was empty in First Class as I boarded the plane. I asked the flight attendant about it and she said that I would have to go back up to the ticket agent to inquire there. So I did, and I was told when I walked back up the ramp to that kiosk that the ticked agent had just Closed The Flight. So, the other lady who was standing right there said that she had to escort a minor on to the flight and that she would accompany me back to the airplane and see if she could help. She did, and when we got back to hand off the minor to the flight crew she then inquired about that seat. It was agreed that the seat was going to be vacant, and since I am a 6' 1", 250 pound man, they all thought it would be a nice thing to allow me to sit in that first class seat at no extra charge! Wow!! What a difference that made on the 4 hour flight! Thank You Alaska Airlines for helping me out and hooking me up! I will remember that when I am booking my next trip!!"
Pros: "I like everything from this company"
Pros: "The crew was wonderfull, very attentive, pilot got Us before schedule. Overall very pleasant and smooth flight."
Cons: "There was nothing I did not like about the flight."
Pros: "I paid an extra $49 to get a seat in "premium" and I got to sit there. That's about all the good I can say for this flight."
Cons: "I didn't get to board with my "premium' seat right behind the bulkhead until half the plane was already full. I had to put my carry-on halfway to the back of the plane because other people couldn't deal with having one of their two bags under the seat in front of them. Then I had to wait till three quarters of the passengers had disembarked to get my bag. Crappy treatment for a "premium" seat."
Pros: "The seats and stowage were expected in comparison to a 737-800. Boarding time was fairly quick and organized."
Cons: "Boarding announcement was localized using a small portable microphone/speaker combo. Not great if you were sitting in another gate where seating was available. Food was pay as you go. Soft drinks and water were free. No in flight entertainment in the seat. They use GoGo Flight and rent tablets for 10.00 USD. The videos would skip and you will miss key elements of a plot. I was underwhelmed by this airline and will likely not take them again for a 5.5 hour flight."
Pros: "Alaska's crew and equipment continue to be top notch. Helpful and friendly at all times."
Cons: "Newark facilities are severely lacking: poor signage outside security and gate area too crowded leading to confusing mob-scene at boarding. Ground delay of 45 minutes after leaving gate. Gogo wifi connectivity was extremely frustrating: very slow and constantly disconnecting: made it impossible to actually use wifi for work related tasks."
Cons: "Limited choice of movies and my movie discontinued part way through and I did not have time to replay."
Pros: "I really did like that they checked on us several time and made sure we had enough to drink. Nice crew and all in all a pretty good flight."
Pros: "Was given two center seats when asked for other sets they moved us up to front so we had more room plus got off faster"
Cons: "Maintenance issues caused extensive delays. Ran out of food options by the time they got to my row."
Pros: "The flight from EWR to MSP was extremely quiet. No loud engine noises."
Cons: "We were vert disappointed at the Newark Airport - the Delta Club was closed and there had been no notification prior to arriving at the airport. I certainly missed that early morning coffee."
Pros: "Very spacious."
Cons: "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."
Cons: "An officious crew who said they had a 'seat belt detector' to tell if people's seatbelts were fastened. A late flight... with lies about the reason for the delay."
Pros: "They were great & super friendly!!"
Cons: "Issues with connecting flights so had to sit in different place, seat was broken"
Pros: "Flight attendants were great! We had rough weather for the entire flight, and they handled everything great"
Pros: "Yeah...spacious leg rooms."
Cons: "Too bumpy landing at Jackson."
Pros: "Amazing crew & comfortable seats."
Cons: "The flight attendants were unfriendly, condescending. They seemed unhappy about having to serve people."
Pros: "Crew was excellent, pilots informative, and a very smooth and on time departure and arrival!"
Cons: "Sitting in the last row where my seat didn’t recline and it was loud and no window. It was claustrophobic!"
Cons: "To many screaming kids"
Cons: "Nothing worked. Charging station. Tv. They charge for everything. Customer service is poor. I get Way more for my money flying a budget airline!"
Pros: "Boarding was quick Flight experience was good"
Cons: "Leg space was less Take off got delayed"
Pros: "Landed safely."
Cons: "Late departure. Almost missed connection. Even though we planned a decent amount of time between flights. Always something causing delays when we leave from Newark."
Pros: "Cheap price"
Cons: "no vegetarian food in flight, the layover for connecting flight was not sufficient,"
Cons: "Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight"
Pros: "Air crew was excellent"
Cons: "Our flight was changed/delayed because of smoke detector problems!! We lost a whole day on the trip and we are very upset"
Cons: "Pretzel mix was lacking in quantity and taste."
Pros: "Couldn't recline as I was in the emergency exit row but I had some extra room with no seat next to me so that was nice"
Cons: "Couldn't recline in my emergency exit row"
Pros: "I've always wanted to go to all five Manhattan boroughs in one day. Thanks to Delta, that happened."
Cons: "The plane broke down as we were about to take off. Delta rebooked everyone on to new flights because it was pretty obvious that plane was not going to be fixed in time. The crew did their best given the situation. The situation was absolute bs though - we had to take a cab to JFK for our new flight and do the whole security thing again and all that annoying stuff. Thanks for wasting 8 hours of my life, Delta."
Pros: "Flight team were wonderful!"
Pros: "We landed earlier than expected"
Cons: "Bathroom was very smelly"
Cons: "the short connection screwed me"
Pros: "The boarding didn’t take long at all. The staff and crew were very pleasant and polite. Everything was done in a timely manner."
Cons: "Well you get what you pay for so I’m not really complaining here. The economy seating was a bit cramped. I’m 6 foot and it was not comfortable for me. I can only imagine how it eould be for people taller and bigger than me. Flight was too short for meas. Snacks were good though."
Cons: "No check in to Minsk from Paris"
Pros: "I liked the plane being on time & a smooth flight. The crew was great too."
Cons: "Mechanical failure had to switch planes an hour and 20 minutes late"
Pros: "Besides the 30 minute delay, the flight itself was painless. Avoided the traffic jam of having to drive through Hurricane traffic."
Cons: "Delay caused me late for work."
Pros: "Crew was all very nice"
Cons: "Flying is always uncomfortable"
Pros: "I flew with Delta"
Cons: "Your information was Aeroméxico"
Pros: "once we left Ewr everything went smooth"
Cons: "Late taking off. had to hurry to catch final leg"
Pros: "I liked: After check-in, I was given luggage sticker and told that luggage will be collected in Hyderabad which is my last destination, same was printed the sticker."
Cons: "I didn't like: While transition from Mumbai to Hyderabad, i was told to collect the luggage in Mumbai and check-in again which made so worried and confused."
Cons: "Flight was delayed an hour"
Cons: "Super small plane"
Pros: "The flight was quick, safe, and the crew was courteous and attentive."
Pros: "Both flights landed early. Flight attendants were excellent and very helpful."
Cons: "Small plane to Minneapolis with one bathroom and the flight to sna didn't have my request for a gluten free meal."
Pros: "Very nice employees. Coke, peanuts good."
Cons: "Outgoing plane had tv screens, large, with good movie choices, but was an hour late. Returning, if you brought a phone, you can get an app. My phone is about four inches. No good movies. Seats even smaller on this "new plane." Deboarding chaos. Everyone unhappy. Hour late again."
Pros: "There were pretzels. Wifi but I brought my own entertainment."
Pros: "Crew was very friendly. Embarked and disembarked quickly. Flight arrived early"
Pros: "After 4 delayed and missed flights they did put me in a motel"
Cons: "Trying to make arrangements and being on hold for 30 to 53 minutes several times all while trying to second guess flights. Not being allowed on a flight after being bumped several times because only 1st class seats were available . Sprinting through the airport with all luggage only to be told I couldon't not board even though the flight did not leave for 5 more minutes"
Cons: "Everything was great"
Cons: "Flight was delayed indefinitely. Delta supposedly booked me on united flight but made an error."
Pros: "First class stewardess was excellent."
Pros: "Crew was amazing"
Cons: "The WiFi would not connect for two of my flights. I wanted to watch movies"
Pros: "I was very appreciative that the cabin crew went through the cabin prior to take off to check that everyone was wearing a mask properly (covering mouth AND nose). I flew United a few weeks ago and had to politely ask the person next to me both on return and departing flight to make sure the mask covered thier nose. A lot of people in the cabin weren't wearing masks properly and the crew didn't seem to care."
Pros: "The middle seat was left unoccupied to ensure social distancing."
Cons: "The sound wasn't working on the 2nd leg of my flight so I wasn't able to enjoy the music."
Pros: "Nothing. Will never fly American again"
Cons: "Better customer service at the gate."
Pros: "Ease of boarding."
Cons: "Flight got in late and I was unable to make my connecting flight."
Pros: "Great attend ants"
Cons: "More room. Screen was broke"
Cons: "First time we have flown First Class on American Airlines and service was outstanding and perfect! Thank you for an amazing experience!!"
Pros: "Highly efficient crew."
Pros: "My plane was downgraded to a smaller and the weight restricted. I was unable to get on my flight at the designated time so now currently sitting in another plane 2 hours later and still haven’t left for my destination GRK. This is the worst I’ve been treated since flying with American Airlines."
Cons: "If I was able to get on my original flight without downgrading and weight restriction issues. I am highly inconvenienced by American Airlines"
Cons: "You were out of earphones"
Pros: "Fast and professional"
Cons: "Seats are really small, the A/C doesn’t work very well, very uncomfortable seats"
Cons: "The plane was very hot when boarding and then very cold while flying. It was uncomfortable."
Pros: "With the exception of comments below, everything was great."
Cons: "Although I understand bad weather is out of the airlines' hands, cancellation of flights seemed to be called a little early (ie to places that we just starting to rain before snow). It took me four days to get home (mnl-rap) because of cancelled flights"
Cons: "The wifi signup process not seemless with Android."
Pros: "Worst flight of my life"
Cons: "The crew was rude, the entertainment system was broken, there was 0 leg room, and it took hitting the call button 4 times to get water after beverage service (the second time they walked up, turned it off and walked away). I vowed to never fly American again after this flight."
Pros: "Movies were great!"
Cons: "They didn’t give customs forms until exiting the plane. Caused huge problems for everyone. Sandwich was still frozen inside."
Cons: "Flight delayed three hours."
Cons: "Gate changed 4 times...late boarding and even later departure 2 hours. Put us on a small plane and then do maintenance. not cool."
Cons: "Even though we pay exorbinant prices: The poorest selection of non-meat vegetarian food."
Cons: "We arrived 2 hours late."
Pros: "On-time departure and arrival, friendly ground staff and flight attendant"
Pros: "Being prompt"
Cons: "Ran out of food I liked."
Pros: "Flight cancelled after multiple delays. Huge line with single agent to rebook everyone"
Pros: "Tulsa to Chicago was nice."
Cons: "First flight was delayed, reschedule for new flight 4 hours later, second flight delayed. Barely made connecting flight. Plane was almost empty, I’m 6’4 and asked mid flight to move to exit row because my knees was pressing into the forward seat. 1 person out of 6 seats were in the exit row and the gentleman attendant denied my request. I didn’t flinch about my full day of delays and connection issues but on an empty flight it would have been nice to catch a break. I landed in Pittsburgh at 12:30 at night and got to my hotel at 1:30am with an 8 am presentation. AA delays really have created a discontent with my business trips. As I use AA as my primary airline I hope this doesn’t continue or I’ll switch to United for future business trips monthly."
Pros: "No need to drive from OKC!!!"
Pros: "Short flight"
Cons: "At the end of three flights to obviously be understaffed and to have luggage take an hour and fifteen minutes is disrespectful and shows how AA is callous about it’s passengers needs."
Pros: "Staff very professional, everything else went as planned. That's all one needs."
Cons: "We had a hard time hearing (clarity of speech) announcements over the intercom at the gate & on the plains (specially when the captain spoke). Nothing life threatening, but wouldn't want to miss something important."
Cons: "We arrived 2 1/2 hr before boarding and arrived at the gate 6 minutes before AA was announcing it would close the gate. Desk was clearly understaffed."
Pros: "New plane. Excellent service. Absolutely a delightful experience."
Cons: "Delayed flight and missed connection flight to KC"
Pros: "Plane was clean"
Cons: "Out of wraps, sandwich disappointing. Legroom bad."
Cons: "I need to be able to charge my phone on the airplane!"
Pros: "Great staff. Arrived very early. Smooth flight ."
Pros: "A great flight."
Cons: "Nothing I can think of."
Pros: "The flight was ok with no issues once we were in board"
Cons: "We hot there in plenty of time for our 7 am flight and were bumped to a 12.30 pm flght. When we returned to book in we were being accused of missing our flight. Finally got vhecked in what a pain"
Pros: "That we where on the plane... If you consider that we had to make this D-tour to get to San Juan...AA canceled our flight to San Juan in JFK due to wether and not enough standby crews."
Cons: "That the canceled the flight in JFK, and the couldn't get us to to San Juan from JFK the same or the next day!! There was nobody from AA to assist you or help you!! We had this once with Delta as well but they send you the new itinerary in front with a compensation and help you at the airport... For us it's never AA again"
Pros: "The flight arrived early which was nice. But that's the only good thing about this flight."
Cons: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."
Pros: "Terri was very attentive."
Pros: "Almost 20 hours before regular flight time, received numerous texts from airline that flight will be delayed. Some were delays if 4,5 hours then changed to almost 8 hrs then back to 6 hours . Needless to say connection flight is messed up and no way of knowing what that might be until arriving at airport. Then more confusion, too almost an hour to get checked in. With connecting flight of 1.5 hours which is scary for international flight that requires going through custom then recheck luggage and TSA line again. The saving grace is captain speed up place on first leg of international flight so arrived airport 1 hour early, thus allowing enough time to connect."
Pros: "The plane was new and relatively clean."
Cons: "I fell asleep as soon as the cabin began to pressurize, which I often do. I subsequently missed the first meal, and was informed of light snacks in the galley bar - this meant mini pretzels. We experienced some light turbulence perhaps 2 hours to 1.5 hours before landing, after which we were informed that the turbulence had caused the food for the economy cabin to spill (first class was apparently fine). So that meant I had not eaten at all on a 13.5 hour flight, and all I consumed was water. To add insult to injury, I was caught in a 2 hour immigration line, despite the presence of one world employees in the hall responsible for ushering passengers with tight transfer times, but refused to give me assistance on 2 occasions. I later missed my connecting flight and was forced to pay for my own hotel, transfers and subsistence, with no apology from the airline. Outrageous flying experience."
Pros: "Absolutely nothing"
Cons: "Our flight to Nashville AND our flight back to Dallas were both delayed due to "maintenance". Each time was a delay of a couple of hours causing us to miss both of our original layover flights. As a result, we missed TWO very important business meetings that ended up costing us over $10,000! We were unable to provide paychecks to employees! After spending 2 entire days sitting in the airport waiting, we were offered a "food voucher" for $30, were advised to go pick up our luggage first, but they failed to mention we would be unable to get back through DFW airport security just to eat!! We had to take a taxi back to our hotel for over $100 and they didn't offer help with that or anything else. This airline is the worst!!! Unless there is significant compensation offered, I will do anything and everything to destroy their reputation further. I'm in the marketing industry and am very capable of getting the word out to millions. American Airlines... 9/11...Never Forget."
Pros: "wi-fi access"
Cons: "Flight was late, crew didn't speak to passengers when boarding or de-boarding, passengers had to check carry=on bags due to limited space"
Pros: "The flight attendants on both flights were very friendly"
Cons: "They changed my flight without telling me about it. My first flight was at 8 but my plane was late. When I went to the ticket counter they changed my flight and didn't tell me when I was getting to my destination"
Pros: "The entertainment, the crew were very hospitable. The flight was on time"
Cons: "This flight was good, but when I fly in July I pay extra for protection and extra for better seat. Flight was canceled and they put me on different plane, which make my day in San Diego very difficult, because I miss my meeting, I didn't get better seat ither,instead I got seat in front of toilet and for 3 hours have to listen door bunging and terrible smell. I never been compensate for canceling flight or extra seat price.Nobody care even apologize. I hope that was just unforchened incident and I still like your company and still flying with AA, but I was really disappointed. Sincerely Vera Vasiley."
Pros: "every thing is okay other than the delay."
Cons: "delay in departure for 2 hrs"
Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Pros: "Very organized"
Cons: "No issues, I found value for the amount I paid for my flight"
Cons: "More water, drinks. The food was absolutely horrible."
Pros: "Very courteous crew!"
Pros: "The crew was quite nice"
Cons: "Newark airport terminal C is totally a mess"
Pros: "We landed 45 minutes early!"
Pros: "Seat was comfortable but paid up for extra leg room"
Cons: "Lack of announcements and proper information when gate changes."
Pros: "Flight on time, bigger plane, more comfortable seats, my internet didn't work, I asked for help, still waiting."
Cons: "They made me pay twice for luggage, I pay once in Halifax, right through to Dallas. I missed Connection, therefore left next day, they charged me again, a total cost of $250.00 USD for baggage and hotel charges"
Cons: "I was in business class and was terrible The airplane too old , so expensive for that? Can’t believe it..."
Pros: "No entertainment. Not working No internet. Crewfelt like they were forced to be “nice”."
Cons: "Still have not left."
Pros: "They were very kind to my very tired toddler for a late night flight."
Cons: "Short flight, so no food or entertainment."
Pros: "That i finally got hom"
Cons: "I called bc of weather issues, and it said you may have a wait time more than 30 minutes. I waited 2 hrs and 45 mins without any update on how much longer it would be. The website told me to go to the airport the day before to see a representative. I went to the airport and they told me call back or come back the next day. Information was all inaccurate and after another 55 min wait on the phone (stated “more than 30 mins) i got an agent and rebooked my ticket."
Cons: "I never made it to this flight due to delay when flying CPH-EWR"
Pros: "Quick flight, no complaints."
Pros: "Boarding seemed efficient"
Cons: "In flight entertainment didn't work"
Cons: "Pilot need to improve on communication skill, use better judgement when storm or other situations arise don't boarded the plane and let customers. Wait for 2hrs then turn back to the gate, I don't know what are the protocol, but letting cust. waiting in the plane on the tarmac for 2hrs that's unacceptable. Thank you"
Pros: "Smooth flight, friendly crew"
Cons: "I didn’t like the fact that you had to pay for in flight entertainment. Too many offer it complimentary so this is a negative for me."
Pros: "Departure from Newark was delayed but the man at the desk, an entertaining guy, kept us informed."
Pros: "United Airlines for a change did a decent job flying back to LAS unlike our flight from BUF to EWR which got canceled and we had to drive to Newark which was not only disappointing but to witness customer service uncaring even more distressing."
Cons: "We may not choose UA for our family from now on. Quite a bit of confusion even when trying to reach customer service over phone, the hold time is 15 to 20 min?"
Pros: "Spacious searsing"
Cons: "Late timings and no proper estimation of delay time. The timings are changing for every half an hour. Which wasted lot of hours to passengers."
Cons: "Plane delayed due to maintenance at the hub airport of Newark and no gates upon arrival in DFW at midnight."
Pros: "American Airlines"
Cons: "Dear United Airlines, It is my dearest wish that reading the following inflicts upon you at least a fraction of the stress, frustration, and pain that I have been through traveling with you today- you absolutely abhorrent excuse for a company. Due to your incomparable incompetence my arrival was inexcusably delayed almost 12 hours. An account follows: For a company who's customer service is already hanging by a very thin thread you would think that you would be doing everything to make your flights as smooth and pleasant as possible. Shall I elaborate on the utter frustration and boredom of being trapped in the San Francisco airport facing not one, not two, but what became SEVEN delays? Delays that have been caused by runway maintenance- a condition which someone in your company would have known about well before I got to the airport and that you simply did not plan for. A almost FOUR HOUR delay that could have been easily avoided if you just had things together and scheduled your planes around the affected runways. And let's not forget the additional delay caused when your flight crew simply couldn't be found to come to the gate so we could start getting underway! But no, I think the absolutely outstanding quintessential experience that defines flying with United airlines is this: After the above delays myself and my fellow passengers were finally able to board our flight- only to be told by the captain that there would be another brief delay while we waited for ANOTHER crew member because one of the pilots was near the end of their union hours. We sit on the plane stuck for another 20 minuets or so, only to be told they can't find anyone, and can we please get off the plane because our WHOLE FLIGHT is CANCELED. The kiosk I get to try and fix this is uncrowded but understaffed and run by clearly undertrained employees. The ones I'm dealing with keep having to ask each other for help, and give advice/plans that contradict one another. One of theme even takes what seems to be a personal call while 'assisting' me. When I finally get ahold of a supervisor I have to plead to get the next flight out of this godforsaken place, which I am reluctantly given as its with one of your competitors. Talking with other customer and airport staff is sounds very much like you are delaying/canceling flights for your own personal gain or at least not correcting flights around the situation to squeeze more money from the situation) it becomes quite clear that you are not only still incapable of accepting any real measure of accountability but entirely disgracefully unorganized. Almost 12 hours later I do finally make it home- thanks to American Airlines. Only to have the utter displeasure of one last interaction with United wherein when I pick up my bag your employees insist that I was delayed due to the weather and it wasn't your fault. It was entirely absolutely your fault."
Pros: "We arrived safely at PDX"
Cons: "We left 3 hrs late, arrived very late at night, I did not get home until 2 a.m. There was no apology. There were no plugs for computers in the back of the plane and I got stuck between a fat person to my left and a fat person in front of me who leaned their seat back as far as possible. It was hideous."
Cons: "Plane was supposed to depart at 5:30 did not depart until around 7:20!!! Had to sit on plane for almost 2 hrs!! We were NOT OFFERED anything to drink Not even water!! Jet Blue would NEVER be neglectful, they are very service oriented. Plane was full & 2 babies on board one was fussy crying at times. It was s nightmare!! I was exhausted from traveling to NYC & Philly! & the delay & lack of service was AWFUL!! Could not watch TV, bc It either connects to phone, I could not connect it or I think you had to pay! Unheard of!!!I love to watch CNN, MSNBC & Fox it makes the time fly!! Hopefully will Never have to fly United Again"
Pros: "It was nice to get free wine on the flight. Had I know what I was about to endure I likely would have had more. Honestly. I am uncertain how you can stay in business."
Cons: "The temperature in the cabin was way too cold and the excuse of a blanket is really insulting to be warm enough to sleep. The video screen was tiny and grainy. Every time the PA system was used it buzzed so whatever was being said wasn't comprehend-able. The biggest complaint was the seating room. I understand that you want to get people into more legroom seats but honestly there should be a regulation for the inhumane way you treated those of us that did not ante up more! I thought I alone have these opinions but once you get me back home, you loose my business forever. I will take my Transatlantic flights every six weeks elsewhere."
Cons: "United sent out a series of delayed flight communications times that all contradicted each other. Flight updates did not give me adequate time to arrange my plans to accommodate their sporadic updates for fliget 4132, resulting in me missing my flight after paying a $95 dollar cab fare. May 1, 2017 United failed in my eyes of a loyal customer."
Pros: "United sucks Erik Balodis Bahrainseabee@gmail.com Please contact me"
Cons: "United sucks Erik Balodis Bahrainseabee@gmail.com Please contact me"
Pros: "That small propeller plane was an exciting experience!"
Pros: "the flight crew was awesome! Very patient with difficult passengers."
Cons: "People had the usual trouble with the overhead bins - I think staff should be more restrictive regarding letting people take on bags that are too large. More gate-checking of things larger than a backpack would speed boarding process."
Pros: "Safe flight"
Pros: "The pilots"
Cons: "It's united."
Cons: "The flight was delayed over 4 hours. The seats are horribly uncomfortable. My flight was supposed to take off at 8:30 pm and it is past midnight and we are now taxing back to the gate."
Pros: "Great entertainment options. Thank you"
Cons: "The wi fi should be free of charge"
Pros: "Had a great night sleep despite it being delayed 3 hours."
Cons: "Flight got into LA and 2:00am but overall the service was good"
Pros: "Boarding and overhead space was good."
Cons: "Too hot."
Pros: "I am Brenda Crooks, Zachary's mom. I am the one that actually took the trip. I went to Connecticut to see my son, Samuel, get his white coat for medical school. I will never forget my experience in Newark, New Jersey. I met a wonderful woman named Yevette who checked in my luggage. She is to be commended on going above and beyond the call of duty. I don't know her last name. She knew I was very upset because I was leaving my 22 year old baby in Connecticut. She sympathized and comforted me. She put her arms around me and assured me that everything was going to be alright. She is a wonderful woman with a big heart. She is the true meaning of a lady. I will never forget her and thank her so very much for being so gracious and kind to me."
Pros: "Best movie choices"
Pros: "More luggage storage (overhead and under the seats) on this international flight than on domestic. Most everything else was as expected."
Cons: "The toilets smelled and were messy a few hours into it. (I was on a Korean Airlines flight recently and their toilets were always clean and nice!). The crew were mostly efficient and worked well together BUT only one (out of the 4 or 5 in our section) smiled at passengers and looked like she was actually enjoying her job. One blanket wasn't cleaned well enough."
Cons: "Leg space Terrible"
Pros: "The staff"
Cons: "Four hour delay to leave SF"
Pros: "Kayak updates including delayed departure"
Cons: "Seat was a bit cramped"
Pros: "Horrible. 4 delays and then it gets cancelled. Hotel paid for. Had to get to Dallas. United Airlines Customer Service person didn't care. Didn't try for a connecting flight. I will never ever fly with United ever again. I am flying from American Airles today at 1130am. I am still in New Jersey horrible Kayak. Horrible. They should pay for my first night at my hotel at least."
Cons: "I already wrote what I had to write. 4 delays and then cancellation! Are you kidding me? Had itinerary planned for Friday Night and that got ruined because of United Airlines stupid logistics. I will never fly United! Give me a voucher ! Give me something. Aren't even offering a cab for me to take from Jersey to LaGuardia. It's your fault people. Enough said."
Pros: "I did not receive credit from Spirit Airlines for the reason of Covid-19"
Cons: "Better seats, entertainment, keep travelers updated to a landing time"
Pros: "The airline delayed for an hour and checked bags did. Or arrive with flight. Had to wait more than 10 hours for my lost luggage to arrive at airport"
Cons: "Checked in bag got lost and had to wait mor than 10 hours to pick it up from another flight. Flight was delayed for more than an hour"
Pros: "Crew was friendly and helpful. The setting was such that I could read when I wanted to read and rest when I wanted to rest."
Cons: "I missed not having a flight tracker. Otherwise I really can't think of any negatives."
Pros: "it was still night before we left"
Cons: "it was terribly LATE"
Pros: "Good customer service"
Cons: "The seats are a little tight."
Pros: "The two flight attendants were pleasant. At least there was that after this nightmare."
Cons: "Spirit was so incredibly disorganized that we almost missed our flight. The line for bag drop was the same to talk to an agent. It was out the door and down the street! No one could give us any information - they just said to join the back of the line. This is a pitiful excuse for an airline with disorganized lines and no communication. Plus the desk person was so Rude and charged an arm and a leg for us going over the weight restriction. She was hateful, and wouldn’t even cut us the slightest break after we waited 2 hours. Never flying this horrible airine again. You end up being more expensive than the more expensive airlines! What a waste."
Cons: "Spirit is awful in every way"
Cons: "After boarding the airplane, all of customers were asked to leave the airplane and waited over 2 hours to board the airplane again. The arrival time scheduled was 11:00 pm but actually arrived after 2:00 am."
Cons: "They wouldn't let the charge be cancelled"
Cons: "The seats are super cramped. It would be been nice to at least get some water for free."
Pros: "crew were nice, appreciate people with kids Able to board first"
Cons: "$ 50 baggage fee is not right for one way ,"
Pros: "Delayed 3 hours. The personal item and carryon sizes are smaller."
Pros: "Sheap fair plenty of leg space"
Cons: "Seats not too comfortable but for a short flight it's ok"
Pros: "seats where comfortable and flight was excellent we got to Florida early"
Cons: "no food or drinks and no entertainment no wifi nothing"
Cons: "Customer service handling flyers not getting on board. Unwilling to work with flyers to come to a resolution. Watched as plane pulled back from the terminal before departure time."
Cons: "It's cheap and the worst airline I've ever booked through"
Pros: "I don't like that even water is to be purchased."
Cons: "They cancelled our flight without notifying us! We missed our family reunion in Orlando Florida"
Pros: "Attendants were very polite and funny!"
Cons: "Delay on runway, in-flight transit was faster overall. Same or earlier arrival. No complaint."
Cons: "Out of all days, our flight got cancelled on Father's day.. I was supposed to go surprise my father who I haven't seen in 5 years but obviously that didn't happen"
Pros: "The pilot, Frank"
Cons: "Due to extreme delay of our flight, we missed a family event."
Pros: "On time."
Cons: "No water or snacks. And baggage fees are very high."
Cons: "They charge for everything"
Cons: "Hours worth of delays. Didn't bother to make up for the trouble. It was a mess. With zero explanation as to why the flight was delayed in the first place. Last time flying with spirit. But hey you get what you pay for."
Cons: "The crumbs from the children eating in the seat in front of me fell all over my bag. Why aren't there liners on the seats to catch such things? Otherwise, smooth flight."
Cons: "I was unable to make my flight due to a automated people tram that unfortunately closed my gate."
Cons: "Charge for everything. Long wait for luggage."
Pros: "nothing!! Worst flight I've ever had!!"
Cons: "Hated everything horrible service and delayed 4 hours with no weather never riding this airlines again!! What a rip off and they charged me almost 100 bucks for on carry on there and back"
Pros: "Spirit took care of us with a hotel and the soonest connecting flight to our final destination."
Cons: "Our flight was delayed, then the aircraft we were on had to make an emergency landing were we were there for 5 hours before a new aircraft had came to pick us up. It was a huge hassle there was no commication. This delay caused all connecting flights to be missed. What should have been a 6 hour flight turned into two days of flying. This caused unnessary stress and a huge headache to made sure we made it on time where we needed to be. Some issues are uncontrollable but it could have been handled so much better. This was a long flight of waiting around for flights, planes, and to even our luggage which took an hour to retrieve."
Pros: "The airplanes turnover once it docked was pretty quick"
Pros: "The color of the plane was about it."
Cons: "Small,poorly made,rude, hot cabin, over priced. I will never fly spirit again"
Cons: "I will never fly spirit again"
Cons: "The airline in general"
Pros: "Staff was very helpful and friendly both at the gate and on the jet. Boarding and takeoff was on time each way."
Cons: "Price of baggage"
Pros: "The airline is very efficient and the staff is friendly."
Cons: "Very uncomfortable, nothing included. Tiny tray table. Southwest is much better."
Cons: "The flight was decent however there should be snacks and beverages accommodate it. To say that it is not included because we get a cheaper flight is not so for many other airlines."
Pros: "The crew"
Cons: "Everything. No free water is the height of idiocy."
Cons: "pay for everything? that is just absurd. the airline tickets weren't cheap enough to make up for it."
Pros: "Landing in DFE"
Cons: "The entire trip. I will never fly Spirit again. They were rude, and didn't care how bad the service was."
Cons: "Paying for every breath I took!! Cramped seats!"
Cons: "Being nickel and dimed for everything, including a cup of coffee and the exorbitant baggage fee."
Cons: "Spirit is just an airline for short flights. The employees Are unprofessional. Compared to other airlines, the quality of service sucks. What's the point of paying for luggage and checking in ahead of time, if you still have to wait in the line ? I thought that was a joke coming back from home and I had to wait in line for almost 2 hours. There's not even mobile boarding. With the price of the ticket and just one checked bag round trip. I would have been better off with booking with Southwest. I vowed I would never ride with them again."
Pros: "I was able to get a cheaper price with spirit."
Cons: "I didn't know the drinks, snacks, and luggage cost extra until after I booked. But after learning that was kind of spirits "thing" it wasn't so bad. I would definitely fly spirit again on a shorter trip where minimal luggage is needed."
Pros: "NOT A THING - I WAITED IN LINE FOR OVER THREE HOURS at the ticket counter. Two flights cancelled. Instead of re-booking those flights in separate lines, the agents had everyone in the same queued line. I will NEVER fly that airline again. I'm a former airline employee with the former US Airways now American, I was appalled at the disorganization of the agents and the airline management. I received a refund for that leg of the flight."
Cons: "NOT A THING. I MISSED MY FLIGHT."
Pros: "* Cost * Being on-time (no delays to and fro)"
Pros: "The price"
Cons: "That they charge you for EVERYTHING!!! No leg room & I am short. They were late, late, late"