Pros: "Great comfort and friendly crew"
Cons: "It was great!"
Pros: "Great crew. Z and Antonio were great!"
Cons: "The breakfast meal."
Pros: "Landed early"
Cons: "There were crumbs on my seat when I got there. The plane could not have been cleaned."
Pros: "The seats were comfortable and we were properly social distanced from each other."
Pros: "Minor delay, and got in eventually. Friendly flight crew ready and able to help when asked. Willing to recycle trash and cans"
Cons: "Boarding and disembarking took a long time and we spent an extra 20 min before we could push back from the gate in addition to the weather delay."
Pros: "Snacks and new interior on A320"
Cons: "Almost 4 hour delay and no Wi-Fi. When I complained to JetBlue I received a pathetic $15 credit."
Cons: "Flight suffered multiple delays both on departure and arrival."
Pros: "Crew was amazing flight was fast and seats are comfy"
Cons: "schedule, food, personal so bad"
Cons: "Flight was delayed 2.5hrs plus 1hr on tarmac. Crew was visibly agitated and annoyed at their jobs. JetBlue didn’t not apologize for the 3.5hr delay once. I know their might weather and other problems but no one actually bother to explain why in total the flight was delayed by 3.5hrs. No one."
Pros: "It was good. People were accommodating."
Pros: "The crew was helpful"
Cons: "Communication about the delay Snacks has no variety. All too salty."
Pros: "Arrived on time"
Cons: "There were no problems"
Cons: "The screen in my seat didnt work, my flight was delayed almost 2 hours and the information at the gate was very confusing. They kept announcing the wrong flight number to the wrong gate."
Cons: "Everything was good. The staff were amazing. The flight was pretty smooth."
Cons: "Flight was delayed by one and half hour because crew members were travelling to Newark airport from other place. Flight was scheduled at 6:00 PM and Crew members were scheduled to arrive at 5:51 PM. Poor scheduling. Boarding started only after Crew member arrived. Then came the glitch in accounting for fuels filled in the aircraft."
Cons: "Flight attendant had an attitude"
Pros: "Space in seats very pleasant employees"
Cons: "Flight was delayed at departure. Long taxying to gate on tarmac. Restless children onboard. Was happy when door opened and fresh air came in. Staff was very courteous giving the circumstances of a lot of spillage by passengers of snacks brought onboard."
Pros: "The flight took off on time and maybe even early and was early arriving even though it had to divert a little to avoid the hurricane. Everything seemed to run more efficiently because more extraordinary measures were being taken to keep flights running and on time. I was impressed."
Cons: "Flight from Boston to salt lake City was delayed by more than an hour"
Pros: "Did not board that flight... I received emails throughout the day of departure time changes and the last email indicated that they had changed the departure time 33 minutes earlier. I was already en route for the flight when I received the email . When I got there they refused to let us boar stating that we were late!!! The attendants were very rude and not at all helpful! Instead they booked a flight for me the next day at a very early time! I lost out time and money! I had booked a hotel. I will never book any flights with Jet Blue ever again."
Pros: "Check in was a breeze. Boarding was easy for the most part. There were no delays and we actually landed ahead of schedule. Crew was very nice. Always nice to get a complimentary drink and snack."
Cons: "I dislike that I have nothing to complain about! Seriously this was perfect. Never change!"
Cons: "The seats barely reclined it was very uncomfortable and the entertainment was not the best"
Pros: "Crew and flight ❤️"
Cons: "2 hour delay"
Cons: "Never received any apologies. I asked for my middle seat to be changed to an aisle seat if possible, I was told that I would have to pay for it. No accommodation was made no apologies made I now put Jet Blue in the same class has Spirit Airlines. I will recommend to everyone only to fly the major airlines like American Airlines and united."
Pros: "Flight attendant was very nice despite appearing a bit overworked and frazzled."
Cons: "We were over 30 min late taking off because the pilots were late from another flight and people wouldn't listen to crew instructions to sit down. Monitors wouldn't work for entertainment. That didn't really bother me, but it was an issue for the two people sitting in my row. We had paid $40 for even more, so I was surprised when the flight attendant wouldn't give my neighbor a complimentary pillow so he could rest since the monitor wouldn't work. Flight attendant said he would need to pay $5. I feel flight attendants should be given permission to change policy based on certain circumstances."
Cons: "Flight was 2.5 hours late and then landed at the wrong terminal."
Pros: "The way in which they take and serve drinks and snacks"
Pros: "The seats"
Cons: "The shotness of the crew and all the noise slamming around the compartments being slammed contnuously and angrily"
Pros: "Crew was very personable and friendly- made the flight very enjoyable!"
Pros: "The sweet blues chips yummy"
Cons: "Tv was broke and it should be included"
Pros: "So much delays. 3 hour delay should entitle us with satisfactional offers."
Cons: "I was exhausted due to 3 hour delay."
Cons: "None of the TVs worked on the flight. The boarding crew in the terminal was rude and very short with everyone. i had to go up multiple times to ask about my seating assignment and was ignored and then waved away multiple times. And then as boarding began I was given a seat saying they "thought i was on standby" but i never was. i was given a seat in the last row with two other people who had infants on their laps so it was a very tight fit."
Cons: "My husband & I were in Row 5 & in last boarding group. When we got to our seats, all of the overhead bins were filled all the way back to Row 8. So, we put our suitcases up there. When we landed, we had to wait for everyone to get off the plane to be able to go back to those bins. And someone had already exited the plane with my husband’s suitcase. Their suitcase was left. We spent an hour with Suitcase Services, but could not find out who took my husband’s suitcase. (No ID inside theirs) I recommend that you board lower numbered rows first so that people in the back rows don’t take the front bins!"
Cons: "Delays, just got married and have to make a flight to costs Rica for honeymoon. Currently sitting on mco runway, still for 20 min without explanation. Cutting it close to make our flight to Costa Rica."
Pros: "The crew was great , the flight attendants we're helpful and the snacks were good! Loved that I had wifi."
Cons: "Wifi kept shutting off and the channels on the TV were not working. The flight was delayed and we did not get off the plane until 20 minutes after landing due to air traffic."
Pros: "The best part of this trip was checking in.. it was a breeze.. I must say the Orlando landing was the best touchdown I've ever experienced..Smooth.."
Cons: "Let's start with getting on the airplane was like herding sheep.. When I finally got to my seat someone was in it.. And I had no place to put my carry on.. The flight was suppose to leave 9:00pm.. we didn't leave til 9:40.. The safety announcement was awful. We cudnt hear most of it.. The turbulence was scary and the noise made me put on headphones to sleep. Once it landed in Orlando the airplane traveled around the entire airport .. It took forever to get off the plane but I was so happy to get off"
Cons: "my entertainment screen was messed up, no sirius xm and video programs blacked out, plus brightness control graphic would not go off screen. Flight was late, again. Piece of used chewing gum was stuck under armrest handle."
Pros: "Everything was perfect."
Pros: "The crew was very pleasant the entire trip."
Cons: "The TV set in the Head rest did not work. The plane had some technical difficulty following the clearing from the gate at which point we sat on the Tarmac and then taxied back to the gate with a statement of it being up to 2 hours to repair the situation. We were compensated even with additional snacks or meals while siting on the plane. I was delayed on my travel going forward from MCO to further points in Florida."
Pros: "All went well even with the slight delay. Great crew. Smooth flight."
Cons: "Can't think of anything"
Pros: "My first time on Jet Blue and I was impressed. Clean comfortable seats with their own entertainment screens for only a two hour flight. After my nightmare with Air China this felt like heaven."
Cons: "The flight was delayed three hours due to mechanical issues. But better safe than dead."
Pros: "From beginning to end iit was made a pleasant experience by the people working ar Jetblue."
Cons: "Now that's a hard question."
Pros: "Flight left on time and arrived early to destination."
Pros: "Friendly staff"
Cons: "Delayed departure from Newark which can only be described as a pit. Major overhaul needed to improve facilities."
Pros: "Boarding was easy, there was sufficient leg room"
Cons: "No snacks unless you want to pay an arm and a leg. One stewardess snapped at me when I tried to touch a bag of chips to move it and see what was available. She could’ve been a lot friendlier! I had no way of seeing what was on the cart from my seat and had to rely on her to tell me what was available. After I bought something and she passed by, I saw something else I’d rather have but it was too late by then….and she didn’t list it as an option. In flight movies would’ve been nice, too."
Cons: "Not the Airline’s fault but the uber for my mom was directed to the national side of the airport which isn’t where the Allegiant terminal is (internacional wing)"
Pros: "Crew was nice"
Cons: "Complementary waters atleast and boarding on time"
Cons: "Was surprised to see 0 social distancing in the plane. It was packed and not everyone had masks. Should be mandatory."
Cons: "We had a 40-minute mechanical delay."
Cons: "Seats are uncomfortable"
Cons: "It wasn’t explained to me that Zone 2 allowed no storage of bags overhead. What was that $50 fee for? Hidden fees confusing."
Pros: "This crew was amazing"
Cons: "The seats are very hard."
Cons: "I tried to cancel this trip but was told I would have to pay more in order to receive a refund. Very disappointed customer as I have traveled with Allegiant many times and the one time I try to cancel my flight, I’m told I have to pay a fee which was more expensive than the actual price of the ticket. Waste of money."
Cons: "Late to load and then put us all on the plane and made us sit on tarmac for over 1 1/2 hours"
Cons: "Pathetic rationale for delay"
Cons: "I booked two tickets at the same time through kayak and was assigned a seat not next to my son! Because the flight was fully booked there was no ability to rearrange seats."
Pros: "Nice crew. Friendly and responsive"
Cons: "Recliner chairs"
Pros: "The crew were very friendly."
Cons: "the seats were pretty uncomfortable, that was my main problem with the flight."
Pros: "Crew was friendly, boarding process was easy, spacious aisles"
Cons: "The seats do not recline and are not very comfortable. Drinks and snacks are not complimentary"
Pros: "FLIGHT TIME"
Pros: "The crew was very nice and professional. Seats were as comfortable as they can be"
Cons: "I really didn't have any problems , very pleased with the airline"
Cons: "Very uncomfortable"
Pros: "Very efficient. Arrived early."
Cons: "Seating very tight."
Cons: "on time flight. Accurate info on app. Correct seat assignments"
Pros: "Our plane was struck by lightning and therefore not able to fly, so we were deboarded and left to wait until a rescue flight could come in from Boston. Over the course of 4 hours, the crew kept us updated with every little change and were all very helpful! Once we were able to board the rescue plane, the crew handed out complimentary candy and drinks to help ease the wait times. Highly recommended!"
Pros: "The plane didnt crash :) Friendly attendants."
Cons: "NO WIFI. Flights are delayed often, what looked like a brand spanking new plane had the most uncomfortable seats ever, felt like sitting on wood in the exit row. You get what you pay for though."
Pros: "The staff were friendly and helpful and boarded us in an orderly manner."
Cons: "Staff are part time employees and do not arrive to check in counter until 1.5 hours before flight. When flying out of this airport you do not need to arrive 2 hours early."
Pros: "Nothing to like!"
Cons: "Allegiant has an obscure boarding policy that shuts down online and in-person check-in 45min before departure. We got to the Allegiant desk 35min before departure to get our boarding passes and no luggage to check, and were told we missed the flight because check-in wasn’t allowed anymore. That policy should be made very visible and clear to anyone buying tickets on Allegiance as no other airline does that to passengers. We lost 4 tickets and had to buy tickets for a flight the following day. Horrible experience!"
Pros: "Going in & out of small airports."
Cons: "We arrived late. Pricing system."
Pros: "Flight attendants were nice."
Cons: "There was no one working at the counter when we arrived at the airport and there was already a sizable line. We waited about 10 minutes before anyone showed up to assist customers. Not sure what was up with that. Very uncomfortable seats and crowded seating on plane which is typical these days everything else went fine. Flight left and arrived on time."
Pros: "The crew was friendly and smiled a lot. Non stop flight from easy and for me, convenient airports. I knew food cost extra so i brought my own."
Cons: "I knew my comfort would be cramped so that was expected. My only complaint was we couldn't understand the boarding instructions at the gate when they were calling zones. The microphone stunk! So because we couldn't understand,, people got in line who shouldn't have yet, and others didn't get in line that should have which seemed to really annoy some mouthy jerk in zone 5....who then had to turn around while boarding bc he forgot his phone, lol. Karma. So, that was my only entertainment and it was pretty great."
Pros: "Non-stop flight at a reasonable price"
Cons: "Food choices are very limited"
Pros: "Timing was good"
Cons: "Not a glass of water was offered. Who wants alcohol in the morning?"
Pros: "The staff and crew are extremely polite and focused on good service."
Cons: "The seats on the Allegiant MD-80 don't recline AND the space between one row and the next is EXTREMELY tight. Much tighter than I have seen in an airline in a while."
Pros: "Front seat leg room"
Cons: "No WIFI."
Cons: "Left late"
Cons: "First flight being cancelled"
Pros: "Didn't mind paying for bags, seat, snacks, drinks,.....but a 10hour delay!!!! UNEXCEPTABLE Will NEVER use this airline again!!!"
Cons: "10hour delay!!! No weather problem.."
Cons: "Did not check in or take this flight. Trip up to NJ was so bad I could not fly back. Tried to contact company and was told they could not assist in anyway. So lost ticket cost. Live and Learn. Do not fly this line."
Pros: "The price for the flight and the direct flight make it worthwhile."
Cons: "Boarding process was completely chaotic; they had two lines, one for people with paper boarding passes and one for those with electronic passes, but they just let everyone line up all at once which was way too crazy. It needs to be better organized."
Pros: "Everything was good"
Cons: "Could of had more selections on the flight for snacks"
Pros: "Everything was great during the flight but..."
Cons: "We were delayed over 7 hours, with only a $50 dollar future airline credit and an $8 meal voucher. That's not nearly enough for that kind of headache. It was 2 am before we arrived at our hotel."
Cons: "We sat for five hours waiting for a thunderstorm to end on a hot plane with no drinks."
Pros: "flight took off on time"
Cons: "They arrive to the airport over an hour early and went to the desk we're asking them to print my ticket they informed me that they cannot check me in at the desk I had to do it online I didn't have the ability to do that so therefore I miss my plane"
Pros: "Setas were good. Good price and good boarding system"
Cons: "Aircraft cabin was a bit dirty"
Pros: "The crew was exceptionally friendly and helpful."
Cons: "Seats don't recline."
Pros: "Staff was extremely helpful and friendly. Plane was very clean and more spacious than any other airline coach seats. We departed on time and arrived 15 minutes early at our destination. Flight price was hundreds of dollars cheaper and the only airline which offered non-stop service from nyc to Knoxville, TN."
Cons: "Honestly i have no complaints."
Pros: "The price"
Pros: "Crew polite, clean plane"
Cons: "Late, delayed. Price deceptive, extra charge to reserve seat and carry-on bag."
Frontier you really should evaluate your business and how you treat customers who’s spending there money on your business where not obligated remember that just like how frontier is a million dollar company you can lose as well don’t be too greedy
Better ticket counter service
On or before scheduled departure and arrival. Smooth ride. Fast checkin and boarding
Cleveland airport had very few travelers compared to Orlando. 10 minute delay but I felt like we were on schedule. Peanuts/pretzels and water for free would be nice:)
delayed 2hours they didnt keep customers updated
Still wouldn’t recommend this flight company to anyone.
Add some onboard entertainment or wifi. Give at least water and a simple snack for free.
Cons: "The crew, the turbulence, the screaming kids, the rude people yelling across rows CONSTANTLY, at each other"
Pros: "Better costumer service !"
Pros: "It was ok, one gets what one pays and I understand that."
Cons: "Some padding on the chairs would have been welcome."
Cons: "I recommend for being punctual"
Pros: "The crew was amazing"
Pros: "The crew was great"
Cons: "Nicer seating"
Cons: "Did not fly the had to change the flight frontier website does not work with safari. I change the flight an hour after I mad the flight and they said because I did not use google chrome that the change were not made they waned me to pay 402 to change a flight that I booked for 194. I could have bought two more tickets for 284. The told them that is what I need to do. By the revues I saw on line the did the same thing to at least 10 other people. Frontier said that a customer only has 4 hour to make a change to a flight. I talk to sever travel agents and was told we have 24 hours."
Pros: "The crew was great , only bad thing I witnessed a flight attendant get hit on the head from a cabbie in the back of the plane and saw a lot of blood coming from his head where he was hit. I hope he is ok. The entire flight was unpleasant the seats are horrible and no space the entire time the person behind me was hitting and pushing my seat so it was VERY unpleasant"
Cons: "If the Pilot when talking was more firm when speaking and louder. Idk if the speakers where he spoke through were bad or need replacing because from when we was departing to when we landed I couldn’t understand a single word he said through the speakers."
Pros: "Ticket price was amazing"
Cons: "We arrived early but were not allowed to disembark early"
Pros: "Cleanliness of plane"
Cons: "Reclining seat would have been nice"
Pros: "Boarding was quick and painless."
Cons: "Better seating arrangements. They announced that we can change boarding passes to new seating but only after scanning our boarding passes. Then said No way because we already boarded."
Pros: "Nothing. Not clean at all."
Cons: "Clean the plane. Space people out. Passengers were bunched together while other spaces were wide open. Not cool"
Pros: "For low fare it’s ok"
Cons: "It’s ok as we travelled as low fare"
Cons: "Frontier did not notify customers where the flight was in a terminal 20 minutes away from the main terminal accessible only by shuttle which only picked up people at the main terminal every 20 to 30 minutes"
Pros: "It was a safe flight"
Cons: "The flight was initially delayed 1 hour early in the day and notification was sent out. The flight was delayed again later in the day and the notification was sent out but not so promptly. An announcement was made at the gate that the flight was further delayed because the flight attendants had to clear customs. The flight attendants showed up about 30 minutes later, carrying bags of food from the resurants in the airport. I understand the flight attendants need to eat, but our flight was delayed prior to their landing and this added an additional delay. In total my flight was delayed about 2.5 hours."
Pros: "The dirt cheap, I can't believe an airline can operate at this low an airfare and still turn a profit-ticket prices"
Cons: "The hidden checked-baggage fees that were almost half the cost of the actual ticket for one bag. The non reclining seats. The lack of legroom. The feeling of cattle being herded into a slaughterhouse. The lack of friendliness with the RDU and MCO gate/ticket counter agents. The cost of having to pay $12 to ensure I sit beside my 5 year old son on the flight. Besides a free seat belt, having to pay for everything else under the sun. Surprised AC was free. Not even an in-flight magazine or barf bag. Which is exactly what I feel like doing after giving you my money......"
Pros: "The water"
Cons: "An hour of zero service... no water even! Had to ask for it and when I did they acted like it was a chore! All attendants were hanging out together in back for first part of trip discussing personal issues. Then moved to the front to hang out and then the pilot came out to hang with crew! Who is flying the plane!!! I will not be flying this airline again! Who is in control of the safety of these passengers? No staff on that plane even looked up! Most view I saw was the back side of the agents heads. Let's not add the fact of carry on costs of $45 each way AND you have to pay for everything you eat or drink on these flights! Literally the saying goes "it costs peanuts" I mean a few peanuts! For crying out loud you have to pay for peanuts! In my humble option a few very low cost items could improve this airline... they should make those changes effective immediately if they want to see higher reviews."
Cons: "We had all sorts of issues with this trip. I booked flights months in advance because I liked the flight times and the fact they offered a direct flight. I was then contacted by the airline to say that they had to change the flight times, which unfortunately no longer worked for our trip as we were leaving on a cruise… Both the departing and returning flights were affected. This caused us to have to stay an extra night in Orlando as the flight was too early for us to be able to depart our cruise ship and get to the airport. They did offer us $50 vouchers per passenger for the inconvenience but that did not nearly cover the cost of the hotel or transportation that was needed. Boarding for our departing flight seemed fine. We arrived at the airport an hour and a half before our flight with no issues. However when we arrived in Orlando the airline had lost all five of our suitcases containing everything we needed for our week long cruise that was departing the next day. The airline could not tell us what happened to the bags or where they were, or when they would arrive. We were forced to spend our extra day in Orlando shopping and replacing clothing items and swimsuits for the cruise. It was a huge pain and inconvenience and put a huge damper on our trip. They did offer a reimbursement amount per passenger per day that we were without luggage but I have a little confidence that I will ever see this money. The lady in the baggage office was as helpful as could be but it was clear that this happens far too often. I also did not like how you are nickel and dimed for everything on this airline… You have to purchase seats to ensure your family will get to sit together, pay a higher amount for checked baggage than other airlines, pay for carry-on bags ( in retrospect I should have done this since they lost our checked bags) and you have to pay for any drinks (including soda or juice) and snacks while in flight. This was our first time flying frontier airlines and the whole experience was a major turn off."
Pros: "Cheap flight"
Cons: "Bag fee"
Pros: "operated by miami international that may have made all the difference even got free beverage and tiny pack of pretzels"
Cons: "All the the hidden fees from the baggage to seat selection. No snacks or drinks were provided unless bought individually and the cost for the flight wasn't any cheaper than our flight up on United, which included everything at no additional charge. The customer service was awful and though we arrived at the airport over an hour and a half early, we almost missed our flight because checking in a bag was chaos (despite having checked in online the day before). There were no forms of entertainment on the flight, not even airline magazines, which made for a very tedious 2.5 hour flight in less than relaxing seats."
Pros: "It was a pretty cheap flight, even after all the additional expenses like bag fees and selection of a seat."
Cons: "I chose a $50 piece of cardboard to sit on, that didnt recline. I knew some of the exit row seats dont recline. But I figured the furtherest ones back might since they wouldnt be blocking the actual exit when they recline. There was no notification when choosing this seat that it doesnt recline, like other airlines have. I think you need to let people know this when paying an extra $30 for a "great" seat. I should have just picked a seat that reclined for cheaper, since all the seats are the same. They all are paper thin."
Pros: "The flight crew was very friendly. I feel like they put a lot of focus on ensuring they're friendly, responsive and have a nice sense of humor to make up for their airlines terrible timing and equipment."
Cons: "This was my return flight on Frontier and although not as bad as my first still pretty horrible. Upon arriving at the COS airport we were greeted by...no one at check in. We were told they were on "lunch" and we couldn't drop our bags until they finished. There was at least 15 people waiting on Frontier reps to show up and check us in. After that time suck flight was delayed again. Plane was filthy. After looking over the total for the flight it really doesn't save you any money after all the extra fees and poor service. I'll pay more to fly on an airline that shows up."
Cons: "Showed up to the airport in New Orleans to find out my flight was canceled, but had to be told by people from another airline because the Frontier desk was vacant. Received no email, phone call, text or anything to tell me the flight was canceled. Not even one Frontier employee was at the airport to explain the situation. They just left a stack of papers to say the flight was canceled and they weren't offering anymore flights that day. Had to book one on another airline for the next day, so called Frontier to get reimbursed (they said very clearly on the paper that they would reimburse up to $400 in another airline) and spent over two hours on the phone getting passed around from person to person who said they couldn't help me. Still no idea if I'll be getting reimbursed. DO NOT FLY THIS AIRLINE."
Pros: "Arrived at airport at 940 pm which was great because we were early but didn't get off the plane until almost 12am due to an airplane being worked on at our parking gate and also had to wait for local sheriffs office to board the plane to escort a lady off the plane when we finally did park and during that time the flight attendants were yelling at the paying customers because they had their phones out. One flight attendant even smacked a phone out of someone's hands! Will take a miracle to get me and my family to ever fly frontier again. Worse flight experience ever."
Pros: "The flight attendant offered me trail mix as compensation for my seat mix up."
Cons: "I booked my flight then reserved and paid for my seat a few days later on Dec. 4th (a month before my flight). I chose an exit window seat because it was a red eye and I wanted to be as comfortable as possible. I received a confirmation email with my seat number. The day of my flight I checked in online and they made me choose a different seat than the one I had already chosen. I again chose a window exit seat but had to pay a difference of $4. I got on the plane looking for my seat 11A only to discover that there was no row 11. They put me in a non-exist row! They then asked me to sit in an aisle seat because that was the only one left. The flight attendant told me to go to the desk when we landed and get a seat refund. I got to the desk to meet a very unfriendly woman. I told her my situation and she told me I would have to call customer service. Never flying Frontier again! How could I possibly be assigned a seat that didn't exist?! I talked to some other people and they said the same thing happened to them."
Cons: "No info given on ground for delayed Flt. Said "on time" departure and it was already past departure time and hadn't boarded yet. Waited 45 minutes at gate, no announcement. Preceded to runway, de-iced, no announcement. ( my seat mate , southerner hadn't known what was happening). Servive and attitude was definitely a 1 and pilots were first off plane. This was on top of our Orlando to Denver flight that was delayed 8 hours with no weather related cause. We had to rebook on another airline. Frontier said, every flight is only a 50% chance of on time departure!!!! Way too much for 79 year olds. We are an airline family so recognize the "care less" attitude. Never Frontier again."
Pros: "(1) Waited almost two hours for checked bags at the Denver airport. (2) They double charged me for carry on on the return flight ( I had to call and wait on hold for 45 minutes to get a refund after the trip). (3) my friend had to take a train back to Iowa after boarding return flight to Iowa because flight was cancelled due to no pilots available (4) my return flight to Orlando was delayed 2-3 hrs so my arrival ended up being 3:30AM. Weather impacted but larger airlines would have adjusted better. Horrible all the way around and I rarely complain about travel or service in general."
Pros: "Ticket price"
Cons: "Everything else. Horrendous customer service. Two legs of the flight were delayed for hours (both for mechanical reasons). They had no other flights to my destination but they would not rebook through another carrier (there were nearly a dozen flights on other carriers) or refund my money. They do not recognize FAA Rule 240 (which I know they don't have to but most airlines do under these circumstances). They looked at me like I was speaking Chinese. I spend 9+ hours at the Denver airport through no fault of my own and I got to my destination at 3:00 am the following morning (instead of the originally scheduled 10:50pm -the night before - arrival time)."
Pros: "Maybe just the price but it makes sense why it was so cheap."
Cons: "I was checking in on my app while I was on my way to airport. Approximately 1 hour and 15 minutes before departure time. The app didn't work and keeps on telling me the app has error. I restarted phone and everything. I had to check in at airport with no bags. When I arrived, there WAS NO ONE at check in desk. I was standing at empty security checkpoint and I could see my gate. The frontier employees were at gate early and never came to assist me. I waited for an hour until my flight left. You can imagine how furious I was- ridiculous for me to have this kind of experience. Thankfully united airlines got me on plane. Never flying frontier again."
Cons: "2 direct flights, 15 hrs in delays, first delay the staff flight attendants, were discussing among the passengers waiting how they were going to claim distress do that it wouldn't hurt their pay because they were going to "time out". The first delay was made wor service because we then we're waiting on staff to fly the plane. Your meal vouchers didn't work at a restaurants in the Orlando airport...in Milwaukee the restaurants were closed by the time we used them there....When we arrived in Milwaukee our luggage was wet. I had white pants and shirts that were water stained....traveling with 6 people on the return flight was miserable. By the time we got a flight out it was midnight . The flight attendants were so loud the WHOLE flight talking about their personal problems. It was 2 AM and they were VERY VERY inconsiderate that we had been waiting 7 hours all day even though they may have been just starting their day. It was very very RUDE. So we were given 100 vouchers?? OK well my husband and I are both school teachers. We can't plan a trip in 90 days . We have our summers free. So they'll expire in 90 days. Wow, thanks a lot. Also. You can't use them for baggage fees? That's a crock. We have 6 people. I'll spend almost $500 just took get our bags to and from somewhere and that's with the voucher"
Pros: "The fact that I got there safely. The seats, the screaming kids, and the especially the kid that the parent did not have in control and was running down the isle when we were in landing position, the captain sitting in front of my other half looked at him and told him to go sit down, my colleague say next to them the parent did not have him buckled up because he said he did not like it! Needless to say my friend was all flipped out after we landed! We had to calm him down! Oh well."
Cons: "The fact that you pay for a ticket then you have to pay for a seat then you have to pay for a checked bag, then you have to pay for a carry on if you wanted to bring one, then you have to pay $2 for a soda which I do not drink anyway, pretty soon you'll have to pay to get a cup of water. Im glad I can bring my own water on the plane. And my own food. 2 Hours the desk opens before a flight? the line was crazy. I will never fly Frontier again. many people I spoke to said the same thing, they wont either. I will fly southwest even if its more expensive because by the time you spend for all these others items your over what you would have spent with Southwest. Thank you."
Cons: "I was drawn to Frontier because of the cheapest fare, only to find the add-ons pushed my round trip fare up $159.00. This is the first time I had to pay for any seat, but the seats are hard and they don't recline. My departure time was delayed two and a half hours. There was another 40 minute delay at arrival gate because the gate didn't work. My luggage was lost on my return flight, but returned speedily the next day. Your staff was great. I would return (if I needed to) for any one of those events except for the add-ons. I felt tricked into paying more."
Pros: "I liked the one crew member who greeted me as I steeped on the plane. She was very warm. She was African American and blond hair. Very sweet."
Cons: "The rest of the crew seemed bitter and grumpy. From the person announcing that it was time to board, to the person taking drink orders. Especially the person taking drink orders. She was pissy when I asked for gin, because she had to go look for it. She was agrivated when I asked if I had to buy the mixer separate, as it was my very first time on frontier. They didn't have gin though it was on the menu, as expensive as the alcohol was that I did buy, the mixer should have come with it. The fact that one has to pay for a carry on is ridiculous! On to of it all the flour was late boarding. I was not impressed with frontier. I'm not sure I would ever be confident recommending it to people because of poor customer service, price, and tardiness. My name is jorge Sisson feel free to call me 5044289402"
Cons: "The flight attendants were bored and unhelpful, the plane was cramped and hot. This is a low value airline that nickels and dimes its passengers."
Pros: "The flight, the crew, the updates from the airline and Kayak was great. Frontier is a great company and very affordable."
Cons: "The airline increased the bag fees for the summer without an obvious communication. Very unfair and un professional from such a company. I paid $10 extra than 5 days before. The only problem with Frontier is that to check in bags there is only 1 maybe 2 people taking bags for full planes at least 100+ passengers. As it is cheaper and better to check in bags than carry on the airline should make this proccess more efficient. I spend at least 20-30 minutes to check my bag each wat ok my last trip. Very unefficient!"
Pros: "...the ticket agent who got me checked and put me through priority TSA so I could make my flight!"
Cons: "The assistance of a front counter agent was horrible and made inappropriate comments to me due to me being late to my flight which was due to a faulty shuttle and short staffed rental service as if I was aware of airline policy! Even though I wanted to avoid all of lines to check in (only carry on bag) but all kiosk where out of service which why the lines where so long...the snide remarks and rude comments were not appreciated especially in front of other patrons, thank God another agent to assist me after the line agent moved me another customer up due to our flights."
Pros: "The crew was very friendly"
Cons: "This was my first flight with Frontier. I didn't know that the seats do not recline, there is no wifi, and you have to pay extra for literally everything. I didn't realize that you had to pay extra for all bags (I've never heard of anyone charging extra for a carry on) when I purchased my ticket. I chose Frontier due to the affordability of the fare, however once the extra fees are taken into consideration, this was no longer the lowest price available, and there was certainly no other reason to make this airline stand out as preferable over other airlines."
Pros: "That I thought ahead and brought ear plugs so I could sleep part of the way."
Cons: "First of all, I think it's funny that you don't give the option of n/a for food and entertainment for those of us smart enough not to pay EVEN MORE for stuff that's listed in the ticket price on other flights. Really, avoiding free peanuts and soda is putting that many billions into the CEO's pockets?! Again, the boarding process seems like it was purposely made to be more horrible than it ever needs to be. I felt like steerage with the seats being so extremely close together. Again, the training of your flight attendance needs work. This flight a passenger asked about the seats reclining and the FA said they're "pre-reclined". Really?! That is extremely insulting."
Pros: "Flight 1224 Las Vegas - Orlando"
Cons: "It was a 4.5 hr flight and i was1 degree from breaking a sweat the WHOLE flight. I talked with the stewardess twice. The first time she said she would adjust the thermostat. when she opened the door to the thermostat i noticed it was set to 74*. There was no change in the plane temp. i let it go on for about 30 more minutes and pressed the service button. she came back and turned the light of quickly. I asked to purchase a cold water to cool down, then asked her to feel the air coming from the vent. she had a few words with my wife and said she didn't design the plane, then turned and walked away. VERY uncomfortable flight. Seats were too close as well."
Pros: "Was comfortable the sits it cut be better, the crew was amazing."
Cons: "Free snacks and coffe!!!!"
Cons: "The airlines cancelled the flight an hour before. Then only offered a refund or a flight 24hrs later."
Cons: "Everything seemed to go well until my daughter had to go to the bathroom, we were sitting in the front area but they blocked it cause the pilot was in the bathroom. Which was fine, but a few minutes past and still nothing the she said you can go to the back so i got up and she yelled maam “ you need to sit down” and then she proceeded to speak in Spanish as i didnt understand english. So I explained firmly that I u derstood her but she just told us to go the back and then to sit so which one is it."
Cons: "They charge me more for bags"
Cons: "It would have been better if my flight wasn’t delayed and then I wasn’t lied to about my connecting flight waiting for us. Now I’m stranded. Never fly Spirit."
Cons: "Didn't have enough staff to leave when scheduled..2 1/2 hour delay, chaos, police had to come. Rinky dink airline, the WORSE..never would fly again.."
Pros: "Bad experience I was sitting in the last row and half way through the flight one of the toilets got clogged and started to overflow and smell up the area. There was a puddle of water running down towards the isle and the crew member was telling her colleagues to leave it alone and let it run so she can see how bad it gets for when we land. Extremely unsanitary and unexceptable to travel with that smell and conditions. Plus to top it all off towards the end the overhead bin got jammed and I had to wait for someone to pop in open, again its unfortunate I had to go through this. Never again, I would not recommend spirit sorry."
Pros: "Crew was nice. However the spirit airline attendant at the desk told me to gate check my bag. I stood there waiting for someone to grab my bag for sometime. So I asked the stewardess and she told me just to bring the bag in and put my carry on in the over head compartment."
Cons: "However the desk attendant came on the aircraft took my bag out of the overhead compartment. And then left it outside or the plane. I waited at the airport for until 1:30am before I got a confirmation that the back was in fact at Newark still. I had a nursing convention to go to and I had no clothing. So I had to Uber to Walmart than Uber back to my hotel. So I didn’t get any sleep. I didn’t check into my hotel til 4am due to a negligent spirit employee. I paid for the checked bag and there was plenty of space in the over head compartment. She caused me unnecessary stress and an embarrassing morning with my administrators due to my lack of sleep."
Cons: "The tv and free food"
Pros: "Smooth ride"
Cons: "More space in the seats Shouldn’t have to pay for every little thing"
Cons: "Everything. Staff was completely unhelpful with relaying information regarding delays."
Pros: "Crew were customer friendly despite 3 hour delay before boarding and 3 hour wait at gate for deicing"
Cons: "Cancelled flight... conditions did not warrant the need to get flight out in middlenof winter storm"
Pros: "The price of the flight"
Cons: "Upon missing our connecting flight, we received no money towards accommodation because the delay was due to “weather”. The delay was in fact due to a lack of organization and minimal communication within the Spirit airlines company. Ridiculous. Will never use Spirit again. Not worth the aggravation."
Pros: "The crew was funny."
Cons: "I wish there was complimentary snacks."
Pros: "Tix weren’t expensive, flight left pretty much on time (couple mins late) no major complaints other than the seat size, but knew they’re on the smaller side when booking. Didn’t eat but snacks looked pretty standard fare and well priced."
Cons: "Seats are pretty tiny, and my booty fell asleep cause not much cushioning in the seat, unfortunately the bigger front seats were booked already. No entertainment available unless you consider the free massage from a 4 year old kicking the back of my seat."
Cons: "The check in stand for Spirit airline was in the basement of the airport, which gives off a poor vibe to start. There were only three workers at the check in counter and the one we had was not friendly at all. We were also surprised to find that there were a lot of hidden fees when using Spirit, like having to pay to pick a seat, pay for a carry-on bag, and pay for even a glass of water on the flight. I doubt I will be using this airline again in the future."
Cons: "Terrible services"
Pros: "Nothing about my flight I like let just keep it at that"
Cons: "No didn’t like my flight at all. Set was horrible. When I got to the flight airport when I was checkin at the desk the young lady look at me as if I was at the wrong airlines. Like I didn’t have a confirmation. asked me over and over again"
Pros: "Cheap, and crew was hilarious and respectful. If you understand that you should pack ultra light and only bring a personal item it is the bomb."
Cons: "Baggage fees, pay them early for better fares."
Cons: "Freaking bad service they wasted my 2 hours and again I got my bag late"
Pros: "The crew were friendly upbeat smiling and just really pleasant"
Cons: "Not that I didn’t like it. I just didn’t eat the food."
Cons: "The people at the airport when people check out maybe my son that he book my fly give my wrong birthday so the lady in the counter ask me for my ID she said u birthday is wrong donth do it anymore I said my son book the fly because I was in the hospital Trinidas w my brother dying and I was nervios booking my fly she was very arrogant and cold she was mad at me I said Im sorry and she said next and I move toward the gate very sad"
Pros: "Perfect for quick flight at a cheap price."
Cons: "I did not like that you can’t select any seats without a pay."
Pros: "All was well, on time and smooth boarding. The bare fare is just that...if all you need is a seat on a flight you are set. If you want to check a bag, pick a certain seat or buy water or a snack you have to pay. But the crew was nice and the plane was clean."
Pros: "Didn't die."
Cons: "A passenger vomited prior to take off. She went to the restroom then was taken back to her seat, where she got sick again. The Purser/Senior Atttendant did not handle well in my opinion, by allowing the clearly ill elderly woman who was disoriented and confused back to her seat and in her "freaking out" reaction (her words). After the woman vomited the second time, they had her sit in a different seat up front, spreading the possible pathogens and uncleanliness to more rows. The woman vomited a 3rd time in this new seat. The woman was FINALLY removed from the plane and her former dear mates were moved to the row up front where the woman was sick for the 3rd time. (The crew who came on to clean the "biohazard" used a dirty mop and did not appear to use any bleach solution. The Senior flight attendant said they were going to seal off the bathroom (good idea) bc the elderly woman, according to the Spirit attendants, made a big mess and it was a "biohazard". Cut to later in the flight after a 2 hour delay and then the sick woman- where Spirit attendants allowed many passengers to use this restroom -bar potentially exposing them to pathogens. The Purser was self-confessed overly dramatic about the entire situation. I can't imagine how she would have behaved in an escalated emergency situation."
Pros: "The airline changed the flight to 2 hours earliet without any warning. When we called they said they didnt have my email, but they had emailed me my itinerary, so this was untrue. Missed the flight and had to stay overnight at a hotel in nyc at my own expense."
Cons: "I was involuntarily bumped from my flight."
Pros: "Attendants were nice. Seats comfy. Great value"
Cons: "Not much. Get what you pay for"
Cons: "The customer service via telephone and the details of the free cancellation within 24 hours, and the baggage policy"
Cons: "Seats are awfully unconfortable. I'm tall and these slighly cheaper tickets came at a price - my legs paid for it. Thankfully my trip was only 3 hrs."
Pros: "The crew were excellent The staff at the check in counter very polite and helpful"
Cons: "Invalid ticket from online check in when going through security. Unclear boarding process"
Pros: "My 9:00 a.m. flight was canceled. You were unable to get me on another Spirit flight until the next day, but found a flight on United that left at three. That one was delayed until 7. I found a different United flight that left at 3:30 and was able to switch to that one. It was delayed until 4:10, but did eventually depart. Was not my best day flying."
Cons: "Your seat space is way to small, especially for a football player"
Pros: "My flight to Newark wasn't great but this trip back home to Orlando was great! Much smoother landing, better staff, I was more comfortable."
Cons: "I still don't agree with the food prices"
Cons: "Parking rates are super high, bag rates are by far the worst. How do you charge people 50 to 57 dollars on any bag no matter the size. I had two small rolling bags which I never pay for on other airlines and end up spending the amount of a round trip ticket to check them in. Also you delay my flight almost 3 hours and compensate nothing. Not even a free drink aboard the plane. Three dollars for small bottle of water and five dollars for a muffin and we are forced to pay for drinks when we cant bring our own. The staff had no knowledge of anything and non accomidating. The plane offered the most flat and uncomfortable seating and no movies to keep kids quiet. I will never buy a trip from spirit again. I have a pre booked trip for august with spirit but will cancel due to my experience . I felt I was at a medicaid office from begining to end. Ps I also have to pay for my bags when I return 200+ on bags is rediculous."
Pros: "Flight crew was nice and the simplicity of the cabin was good for a short flight."
Cons: "The size of the allowable personal item should be increased."
Cons: "No where, when booking my flight, was I informed there was a fee for carry-ons. I was shocked, when printing my boarding pass, to see I needed to pay for my carry on, which was considerably more than checking my bag. I felt like I was being tricked because the flight was so cheap and now I'm getting hit with charges I was expecting. Also how do you not offer a complimentary beverage AT LEAST in 2017. The crew was also rude and uninformative. I will never fly again with spirit. Worst customer service, worst flying experience. Overall just a negative experience."
Cons: "The cost for a carry on was $55 and to check it in was $50. I thought it would be better to check in my small carry on - mistake! The baggage claim was very disorganized and took about 20 mins to get my bag."
Cons: "Many screaming kids behind me screaming the entire flight I asked the stewardess if I could switch my seat because there were some empty seats and she told me well that's just the chance you take when you fly and then told me if I wanted to switch seats I had to pay for that seat"
Pros: "Liked my seat very much unitl the guy behind me kept hitting/pushing my back with his knees. Don't know if he was doing it on purpose but maybe?"
Pros: "Not much to rave about, but staff was great."
Cons: "No entertainment and you have to pay for everything, including things other airlines include complimentary. You pay for carry on, you pay for a soda or snacks, no entertainment, no wifi option, seats were uncomfortable. The seats were auditorium steel chairs with minimal padding and leg room was cramped"
Pros: "Only good thing was the constant notifications of the delayed flight statuses keeping us somewhat in the loop."
Cons: "4 hour wait to board. No food. Everything on the flight (including water at $3 a pop) had a price. You would think waiting 4 hours to board a plane that at least peanuts were offered for free."
Pros: "Just what i need from traveling."
Pros: "No sirve mui malo"
Cons: "No sirve mui malo"
Pros: "The crew was excellent and very entertaining. The flight itself was also good."
Cons: "What ruined my experience was the carry on fee. I don't mind paying for things as long as I am informed ahead of time. I did not receive an emailed ticket, and did get information about my flight until 2 hours before my flight. Also did not find out about the $55 carry on fee until I was at the airport. I was beyond mad, but had no choice but to pay."
Pros: "The ease of online check in."
Cons: "Ridiculous bag fees No food nor entertainment Constant credit card pitches Crew made no attempt to control the flight. Children were literally running up and down the aisle screaming the majority of the flight. Nothing was said to them or their parents by the staff."
Pros: "Crew is just rude in general. They dont speak or act professionally. They are very abrupt and instead of quietly asking you to do something they are very loud making it embarrassing and making you look like a child. No respect for customers just there to get paid"
Cons: "They were rude to this guy who's overweight and instead of politely and quitely letting him know he would be allowed to change seats the lady was just embarrassing him"