Pros: "I got a free coffee in the terminal which was pretty cool. I definitely needed it. And I've never seen a plane with TV channels. I liked that alot."
Cons: "Nothing I can think of"
Pros: "Flight delayed 3x, gate changed twice, had to deplane then reboard and then refuel. Got home 5 hours late at 3 am"
Cons: "Poor planning seemed to cause their delays"
Pros: "Crew was nice"
Cons: "TV didn’t work, internet didn’t work, crew let 1 person derail boarding which ended up causing a 15-20 minute delay. Gate wasn’t ready for us on arrival"
Pros: "Super friendly staff, best-tasting food outside of flying first in some of the East Asian carriers. The massaging feature on the lie flat bed was also excellent."
Pros: "I liked that they allowed my dog to get on board with me in the end. I like that they had delicious options for snacks and good entertainment during the flight."
Cons: "I didn’t appreciate them questioning me about the comfort dog when all the papers were right in front of the attendant. Also, I had called in several times to make sure I had everything I needed to the last min change in having to bring my dog with me. I was told over the phone that I could have up until I boarded but then got to the airport and was commented about it a few times by JetBlue associates. It is confusing and fairly stressful especially when I called in ahead of time to confirm I was ok."
Pros: "The charging outlets at every seat in the Charlotte airport waiting area!"
Cons: "We were about half hour late leaving."
Pros: "crew was supportive. wifi in the flight"
Cons: "the wait time and the boarding, off boarding of the flight. No electricity in the aircraft."
Pros: "Love that Jet Blue now flies out of St. Paul looking forward to flying it more often. I also live in WPB and really hope it will fly from NYC to WPB during the winter more often so my children who live in NYC can come more often!!"
Pros: "Very apologetic About the weather delay which they have no control over."
Cons: "The flight attendant wasn’t friendly and the airplane was 20 degrees I asked her to turn down the air a bit but it never happened"
Pros: "The onboard entertainment was pretty good, but it didn’t work for the first 30 min of the flight and you HAVE to have regular headphones, so Bluetooth and Apple won’t work, but you can buy them for $5. And there was good leg room"
Cons: "Flight was delayed over 30 min and they never said a word or made an announcement, they made me check my bag stating it wouldn’t fit/ not enough room, then when I told the guy there were fragile items in it he proceeded to throw it down the chute, even the woman behind me commented how awful it was. A flight attendant actually got upset that I got up to use the restroom and when I came back, she was at my row, and REFUSED to move one more row up so I could get in my seat. She made me go all the way back to the back and wait for her to bring her cart back, then was pissy about bringing me a drink. It then took her another 30 min to bring me the coke. also, what the heck with the remotes on the arm of the chair?? Serious design flaw. The man sleeping next to me kept turning mine up and changing my channel and I couldn’t get to it to fix it. Seriously it was the worst 4.5 hour flight I have ever been on."
Cons: "Cancun airport terrible. Take off line was 20 planes deep on run way. Horrible experience"
Pros: "Fly attendants have no knowledge of hospitality. They arguing with customers and refusing to assist, blaming on company policies. My friends were assigned seats next to a toilet. No folding options. One of our friends has a back pain problems and got stuck for 5 hours. There were seats available upfront and Manager Gina could simply change our seats instead of dry “there is nothing I can do” I am not recommending this airline."
Pros: "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
Cons: "On board entertainment was inop, making for a long (4) hours flight."
Pros: "Nothing three hours late I went to dc and then took the train"
Pros: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Cons: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
Pros: "The seat was great, I wish all seats on the plane were that comfortable"
Cons: "Nothing, everyone was great"
Pros: "On time flight, bag made it, great price, can’t complain."
Cons: "Seat pretty tight for an average size adult man. No inflight phone charger."
Pros: "The crew was attentive."
Cons: "Games on the tv were okay. Tetris would be a nice addition."
Pros: "I called to change seats for my citraveele and it was not adjusted"
Pros: "Crew was great."
Cons: "Doing better with last minute delays and connecting flights. I’ve lost my bags for the second time now"
Cons: "This flight, from San Francisco to Frankfurt, was fine. However, I then had a 7 hour layover in Frankfurt.. However, all worked out well, and they transferred my bag and I got there fine - just greatly delayed."
Pros: "Nothing. United has a long way to go."
Cons: "Food is terrible. Honey nut cheerios is the only cereal choice, great for diabetics."
Cons: "It was one of the worst trips i have taken. The delay was beyond real and they informed us of it 10 min prior to planned boarding eventhough they knew of the snowstorm all day. We boarded at 11:30pm and spent 3 hours in the plane with minimal updates. Nerve wrecking and missed an important meeting"
Pros: "I paid for an Economy Plus seat and was three rows back from the galley and you would have thought the rows around me were prisoners. We were completely ignored by the flight crew. I had to actually go up and ask my own coffee and water. I saw one flight attendant yell at the person seating next to me, because she got up to go to the bathroom, after the "fasten seat belt" sign was off but the flight attendant was not aware of it. Basically everyone was rude."
Pros: "Smooth boarding, arrived to destination early and friendly flight attendants"
Pros: "Flight arrived on time even after being a few minutes delayed."
Cons: "Gate change was a bit annoying."
Pros: "the flight attendants and service were amazing and perfect. The green tea from All Nippon Airline was awesome."
Cons: "All the food were terribly salty, inedible because the beef was hard like rock, I was unable to eat or chew. The sauce was salty and terrible so threw them away. In general, the food were inedible and poorly prepared that means they were not considerate and discreet about cooking, selecting material,too. The airline only pick the terribly cheap meat to scam and mistreat the passengers. I felt I was ripped off and sadden."
Pros: "The flight crew was very welcoming and positive. They were attentive and ensures that every one had headsets, blanckets etc for the 8.5 hour flight."
Cons: "Lacking food healthy food options. No salads or light bites available. The warm food that they did have was terrible and very salty. I wish their in-flight entertainment was not on our own devices because updates to the app are required which you wouldnt know unless you were on the plane and connected to their wifi."
Pros: "Getting off the plane"
Cons: "Crew disappeared for most of the flight as if it were a red eye and only served everyone one package of pretzels and came by with the drink cart once...this was on a seven hour flight. they did come by two other times wth a Tray of water but overall were not very friendly whatsoever."
Pros: "it Got us to our destination"
Cons: "The seats are cheap and uncomfortable. The tray table is so small my drink did not fit on it."
Pros: "The plane was newer and decent quality. Pilot was fantastic!"
Cons: "Crew was curt. We could have boarded earlier, but instead waited for our 2 hour delay in the terminal."
Cons: "I was a passenger on a Frontier flight from DIA to TMA on 5/13/2018. My luggage was checked and a tag indicating the bag was to go all the way to the final destination (there was a stop in St. Paul, Minnesota) was securely placed on the suitcase. However when I arrived at the Trenton airport my bag did not. There were no Frontier airlines agents on duty so I filled out a form given to me by one of the airport staff. When I checked the Frontier website today it said to fill out a Frontier Lost and Found report. Upon doing so I received an email saying finding a lost bag could take weeks and that after a month they consider the bag permanently lost. No offer or process was provided for compensation for lost bag or the items within. This is unacceptable! I had prescription medication in my bag that's not easily refilled."
Cons: "Price is great and flight earlier than planned. The attendants were friendly and helpful."
Cons: "One of the female crew members seemed like she needed a break. She was I am guessing the lead flight attendant. But had a bit of a “tude” Maybe she was having a bad day."
Pros: "The crew was fine"
Cons: "Everything was bad, even the price. The chairs are uncomfortable, there’s no entertainment, no free food/snack. People may say you get what you pay for but actually you pay more and you get less. It’s just the worst airplane ever."
Cons: "At some point my stroller was lost and never recovered - it's a $300 stroller and they are offering $75. Hopefully I can find a one-year old receipt somewhere and get a little more reimbursement :("
Cons: "Unfriendly staff, paying for my Carry on luggage was ridiculous. $45.00 for Each carry on was very unexpected. Then my flight was cancelled on my way home. Had to scramble and got a different airline at last minute... Had no issues with the Other airline. Will most likely not use frontier as my top 10 choices."
Pros: "Fairly, I didn't eat the food and there was no entertaintainment."
Pros: "I liked how both outgoing and returning flight were early/on time! Crew was very friendly. Plane clean. Will definitely fly Frontier in the future."
Cons: "Of course, paying for carry on is absolutely ridiculous. I don't really drink pop while on plane, BUT $2.99 per can of pop is robbery. I can't even tell you how greedy that is."
Pros: "Seat sucked. I size does not fit all. Anyone over 6 feet should be warned to buy the premium seats."
Cons: "Seat sucked. I size does not fit all. Anyone over 6 feet should be warned to buy the premium seats."
Pros: "Arrived early"
Cons: "Better process for monitoring of boarding zones Not to pay regular seats"
Pros: "Crew was nice."
Cons: "I am frustrated by in consistent rates in carryon bags. The rules are confusing. There was a communication issue with the phone support staff."
Cons: "Staff were incredibly rude - plane was very delayed - I missed my connection at Fort Lauderdale because my flight was so delayed, yet Spirit was only willing to put me on a flight several days later (without paying for my hotel) or give me a partial refund for only the flight from Fort Lauderdale to BWI (even though they flew me to Fort Lauderdale then basically left me there). I have to say again, their staff were incredibly rude, at every single point of my roundtrip from BWI to Panama; it makes sense that only rude people would be okay with working for such a terrible airline company. Spirit has nothing but hidden fees and tricks to scam you out of as much money as possible too. I will never fly with Spirit again"
Cons: "Bait and switch. Low fare but have to pay for everything else. $50 a bag. Seats have little space and don’t recline at all"
Pros: "Flight boarded and departed on time"
Cons: "Water should be included for free and i baggage fees for check in is ridiculous. That should be included for free like most airlines. Zero entertainment, needs to add some additional options such as entertainment on flight or charging dock"
Pros: "The flights left on time and arrived earlier than posted time. Flight was very smooth and the Landing was very gentle. airplane to clean."
Cons: "I understand the get from A to B as cheaply as possible but even the food you order was just limited to snacks. But this is not a deal breaker."
Pros: "The price was about all I liked. Boarding was pretty easy too (easier than most airlines, but maybe that was because there were fewer people)"
Cons: "Everything (and I mean EVERYTHING) is a la carte. So be prepared. I didn't realize this when I booked. I probly won't fly Spirit again because unless you don't want/need food and beverages, a carry-on, leg room, in-flight entertainment, etc it's not worth it. I even had to ask the B&B owner for a printer so I could print my boarding pass (to avoid paying $10 at the airport) In the future I'll pay the extra $75 so I don't have to worry about all of that."
Cons: "1. Baggage charge expensive! over paid extra fee for $65.00 compared to other airlines only for $25.00; was not aware of hidden fees! 2. Fight attendant, (white woman, tall, large woman, dark hair) was very rude to me. While giving flight demonstration she said, "you need to turn that off" (referring to my cell phone). Then she said it the second time, very rudely "TURN IT OFF!!!" This is very unprofessional, this is not acceptable. I had my music off and was listening to her in the first place! Her facial expression and tone of voice was very degrading and racist."
Cons: "firstly they have given me earlier flight. Now after lot of drama they cancelled the flight. Passengers are left stranded. After that they decided to fly one flight which will be at 11 PM but seats are full. They have issued me 6 AM flight for next day. No one was at customer center to entertain us. Tried reaching spirit people luckily I got stand by in 11 PM flight and I got cleared the stand by list. But I have a very horrible experience with Spirit. They don't entertain people properly"