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As long as you don't need to change your flight or contact a service agent with a question its convenient out of downtown.

I was traveling with my Dad and he was hospitalized so unable to make his flight. I spent hours on the phone waiting to get an agent. I was on hold for more than 40 mintutes twice with out getting an agent. Gave up with trying to get help on the phone and went to the airport. Agent there won't do refunds. Waited 30 minutes on the phone at the check in desk. No sympathy for the circum stances that my Mom and Dad were being flown back to Canada on an air ambulance. Porter did not refund my parents tickets and charged me $125 for there 2 extra bags I was taking even though my parents tickets included each bag. Horrible service! Phone wait times are reidulous!

Crew was friendly , everything else - standard

Delays of this and other flights on this day ; Hand luggage was first approved during check - in , later taken from me abruptly - I was not prepared . Finally delivered upon arrival with some minor delay; the content seemed to be in good shape, but it traveled practically open

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Difficult to understand the boarding announcer at the gate, although it may have been a function of poor audio equipment at the airport.

We were very impressed with Air Canada and would highly recommend flying with them to any destination!

Organized, friendly, polite staff. Everything ran very smoothly, especially the actual flight.

The bigger seat and more room

Flight attendants not walking around and pick up the trash. I had to take the trash back to the garbage. I saw the ladies just chatting in the back.

Flight was 1 1/2 hours late departing!

Delay

The free shuttle from downtown to airport The complimentary coffee, tea and snacks at the terminal served in real cups. It's just nice The comfort of the terminal including nice bathrooms The pleasant staff in the terminal and on the plane That drinks on the plane are served in glass with a generous array of snacks to choose from.

Nothing

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Short movie list

Everyone was super polite

I liked the nuts and the free wine and the wings and the sky.

I didn't like the poop room.

O takeoff and landing - the nosiest part of the journey - why do you need to have earplugs, which are very helpful particularly on prop aircraft, taken out? From my experience you are the only airline in the world that makes passengers do this (earphones I understand -- i'm talking about earplugs that do not close off sound but attenuate it).

the seats were very uncomfortable and didn't recline

Great crew. But aircraft had mechanical issues.

Stuck on plane for 90 minutes before take off.

There was an excellent agent during boarding. I didn't catch his name but he was a tall dark skin gentlemen and he went over and beyond to assit me. His kindness left a lasting impression on me. I only wish I had his name, because he deserves to be noticed for his excellent service.

It's on time

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