Great staff, very friendly! Very informative and entertaining, I thought the customer service was top notch.
Carry-on, checked luggage, food, drink, everything costs more. I get that you're trying to be the low-priced air company, but it feels more like "Nickel and Dime Airlines".
I'm 6'2" and was lucky enough to be put in the emergency row so I'd actually have a little leg room. With the price I paid for checking my luggage, I could fly Delta next time and get another inch of leg room.
carry on luggage is as expensive as the regular luggage price, Tickets are cheap but when you add the luggage, carry on, and other amenities I can get all that on other airlines for the same amount or less, and the airplanes are much more comfortable
Extra, hidden costs in the fine print. Felt taken advantage of. The flight attendant on our trip was culturally insensitive and mentioned God over the loud speaker. The airline could use some help providing cultural competency trainings, especially now, with the current climate. Many passengers were clearly offended, including myself. Not impressed. At all. Will never fly this carrier again.
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