Daily cleaning, installation of cabin HEPA filters on flights from Phoenix to Salt Lake City
Southwest, American Airlines and Alaska Airlines have all waived their change and cancellation fees on flights from Phoenix Sky Harbor Intl to Salt Lake City. Confirm policies on booking site.
Nonstop flights from Phoenix generally make it to Salt Lake City in 1h 34m. The flying distance between the two cities is 508 miles.
39 direct flights run between Phoenix and Salt Lake City on a daily basis. On average, there are about 276 departures each week.
The cheapest return flight ticket from Phoenix to Salt Lake City found by KAYAK users in the last 72 hours was for $55 on Frontier, followed by Delta ($97). One-way flight deals have also been found from as low as $26 on Frontier and from $49 on American Airlines.
A passport is not required to fly from Phoenix to Salt Lake City.
In normal times, Southwest flies from Phoenix to Salt Lake City up to 9 times per day, American Airlines up to 9 times per day, and Alaska Airlines up to 9 times per day.
Your flight ticket price will generally be cheaper if you fly to Salt Lake City on a Friday and more expensive on a Wednesday. On your return trip to Phoenix, you should consider flying back on a Friday, and avoid Sundays for better deals.
Phoenix and Salt Lake City are both served by 1 main airport. You will leave Phoenix from Phoenix Sky Harbor Intl and will be arriving at Salt Lake City.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Phoenix to Salt Lake City.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Salt Lake City from Phoenix is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Salt Lake City with an airline and back to Phoenix with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Salt Lake City from Phoenix up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
"We paid for preferred seating for extra leg room. On 3of the 4 flights the preferred seating were regular seats with no extra leg room. It was deceitful to advertise those seats at preferred seating. I would not have wasted my money paying extra had I known what I was getting."
"It was hard to hear the PA announcements for boarding. Maybe also post the info on the screen? Or allow the attendant to pull down his mask when speaking into the PA system?"
"Our favorite flights. Straight shots, with as much comfort as one would expect."
Pros: "Great crew and staff."
Cons: "Gate team at PHX departure was a bit short and delayed the flight by over 40 minutes while offloading passengers from the previous flight. Also boarded most of the flight before they boarded the Comfort+ area. If I would have known that, I would not have paid for the upgrade."
Pros: "For full plane went well"
Cons: "Nothing short"
Cons: "Wouldn't let us on the flight when there was plenty of time to get there. Manager was arrogant and slow - didn't care. Poor policies at that airport."
Cons: "Need display screens for entertainment."
Pros: "Very comfortable"
Pros: "Crew was great, cabin was clean"
Cons: "Wi-Fi was very spotty."
Cons: "Less announcements about masks we get it We don’t need instructions on hand washing Drink service needed"
Cons: "The snacks were good, but they should have offered some drink selections."
Cons: "No leg room on this plane"
Pros: "It was nice that middle seats were not filled."
Cons: "It was silly that the flight attendant said we had to pull mask up between bites of food."
Pros: "Fue muy buen vuelo y el personal muy amable Gracias !!"
Cons: "Lo q mas me gusto q fue un vuelo a tiempo y amables el personal"
Pros: "Fue un vuelo muy tranquilo y todos muy amables gracias!!"
Cons: "Muy cómodo el avión y el personal"
Pros: "Comfy without the middle seats being filled! Good entertainment and inflight wifi!"
Cons: "So over gold fish and biscoff cookies! I know with Covid it really affected meal service but Delta’s meal service is pathetic!"
Pros: "Plenty of room and everything was on time!"
Cons: "I didn’t take the flight. Due to a change in my post-flight quarantine lodging arrangements in Salt Lake City, I needed to change the date of my flight. Delta directed me to Aeromexico to make any changes. Aeromexico refused to allow any changes. So I was forced to not take the flight and buy a new ticket for a later date."
Pros: "Boarding was good"
Cons: "Plane smelled like urine"
Cons: "Slat Lake is not good for mobility challenged people."
Cons: "Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out"
Pros: "The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling. The boarding rear to front should have been in place years ago and the deplaning was about normal front to rear with distancing."
Cons: "100% as always.. delta has never disappointed! Keep up the good work guys"
Pros: "I appreciate that Delta chooses customer safety over profit by not packing flights and continuing to social distance."
Pros: "Had a great professional crew even the pilot walked through the plane to answer questions"
Cons: "Nothing delta returns to the top"
Pros: "I appreciate the care Delta has for their passengers during this pandemic. From the seat spacing to the boarding process great measures were taken."
Pros: "crew was exceptionally kind and helpful. I felt they really cleaned up, sanitized, even participated sanitary clothes and hand sanitizer to everyone."
Cons: "Nothing, perfect. better than expected."
Pros: "The crew really was amazing. Friendly. Communicative."
Pros: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection."
Cons: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection. We would like to give a shout out to the baggage team that were able to transfer our bags in such a short amount of time. And also to the San Jose flight that we did for four of us."
Cons: "everything, never flying with delta again"
Pros: "Crew was great very clean and comfortable plane"
Cons: "Food was very inapropriate for the hr"
Cons: "Better choices for food"
Pros: "Very courteous"
Pros: "Very engaging crew."
Cons: "Waiting 45 minutes, and 30 minutes after flight time for a few bags. They could have traveled on the next flight and arrived at almost the same time."
Cons: "Temperature inside airplane extremely hot."
Pros: "Friendly flight attendants. I appreciate the complimentary bag check for my carry-on bag to the destination."
Cons: "Better choice of snacks"
Pros: "Pilot was super nice and informative when the flight was delayed."
Cons: "Ran 2 1/2 hours late, poor customer communication"
Pros: "None of it"
Cons: "Everything. Can it please leave on time for once"
Pros: "The crew were good."
Cons: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
Pros: "I got to fly where I needed to go."
Cons: "The vents above my entire row of seats did not work, meaning there was never any air coming out even when they were fully open. This made for a long, hot, claustrophobic ride. The flight attendants seemed first disbelieving and later unconcerned that no air came out of our vents. I doubt they even reported them as broken after the flight. Delta's new boarding process is absolute chaos. More than half the plane had no seats assigned until 20 minutes before boarding, and the seats were displayed on a screen a good 25 feet away from the gate, meaning people had to constantly walk back and forth between the doorway and the screen. The gate agents were clearly overwhelmed. If this is how Delta is organized now, I won't be flying on them again."
Pros: "The exit row seat on this leg out of PHL to SLC did recline! No need for Delta Comfort+ unless you want to get off of the plane ... faster."
Cons: "For some reason, the pilot couldn't figure out how to adjust the cabin temperature for the first hour or so. This made the flight (and I was sitting in an exit row seat, right by the door which is usually cooler) uncomfortably hot and muggy. Food? No food. Thank goodness for Delta Lounge (even if it was the one in PHL). Just snacks make this a poor option for many. I don't know what is up, but the USB charger on the two monitors didn't work and neither did the outlet between the seats. And I have two different sets of cables "just in case" and they're the 3-in-1 so I can try to charge multiple devices (Apple, Android and Samsung) but nothing worked."
Pros: "Entertainment did not work even though it was a quick flight we sat at the gate for a while which turned the flight into hour and a half."
Pros: "Everyone was friendly and the beverage service was very quick for such a big flight that was full. It was a great flight crew."
Pros: "Airport was being remodeled so there was a bit of confusion and lack of accommodation but other than that the flight was good"
Pros: "Able to download boarding pass into apple wallet"
Cons: "Flight was almost an hour late departing, bag is a carry on but storage too small to keep bag, then wifi didn't work the entire flight. Had to run to our connection since our layover time was taken up in Boise. If we had missed the flight, we would have been re-routed to another airport over 1 1/2 hrs away since ours closes. Next flight was not much better, oh and wifi did I t work on it also - last 3-4 delta flights I've taken have been late and didn't have working wifi - starting to think their system doesn't work at all - seriously going to take any other carrier but Delta going forward"
"I need to go back to waterloo this week"
"Maintenance delay for 2 hours after Canceling my flight earlier in the week. So typical for this poorly run airline. Will make better choices for future flights."
"It was a smooth, uneventful ride. The staff was very friendly. The overhead compartments were a little small for my hiking style backpack, but I made it work."
Pros: "Finally got me home"
Cons: "Delayed, no updates,"
Cons: "Food and drinks at least!!"
Pros: "The crew.was so rude, even from the check in process"
Cons: "Too crowded c19"
Cons: "The WiFi could have worked"
Pros: "Had an exit row seat, 17D. Lots of leg room."
Pros: "Crew was fine, outlets were nice"
Cons: "It should be a crime to have a fully packed plane in the middle of covid. It’s also illogical to not serve food but allow people to bring food on, doesn’t make it more covid safe. I will avoid American Airlines in the future."
Cons: "2.5 hour delay no explanation"
Pros: "Seats were okay, even with an upgrade, still tight and I'm only 5'3". Drinks and snacks were served so plan ahead for food to Hawaii. Otherwise, I feel like there staff was great and doing their best to make everyone safe and respected."
Cons: "Very little seating at Phoenix airport."
Cons: "I can not rate this flight because I missed it since my connecting flight was so late due to mechanical issues."
Pros: "Nice clean new airplane, pleasant crew."
Cons: "Time to start offering complimentary wifi in first class"
Pros: "The airlines bumped us up to better seats without us asking!"
Cons: "Not being an hour late. Someone to manage social distancing at gates. What a mess. Flight was easy tho."
Cons: "extremely racist crew made flight uncomfortable for everyone."
Cons: "Book seats together for parties traveling together."
Cons: "Maybe some water"
Pros: "The flight was on time and the plane was clean and new."
Pros: "Crew was friendly and nice"
Cons: "Absolutely no covid regulations in place, completely packed flight, boarding was horrendous everyone going in at once"
Pros: "Bags are no where to be found after landing 25 minutes ago"
Cons: "Cool AC, it was hot! AC barely working or set too low."
Cons: "Flight was rerouted to another airport due to poor weather at Philly. 3 hours later we arrived at Philly, but I missed my connecting flight."
Pros: "Good overall."
Pros: "Ended up with a row to myself since flight wasn't full and people were able to move to different seats to provide for social distancing."
Cons: "Spacing people out until this covid is over"
Cons: "They could start by not allowing a non-compliant passenger ON THE PLANE. When he was already not compliant in the damn terminal. (Dude didn’t wanna wear a mask) forced the captain to circle back and screw our timing for our connecting flight. You might say, how can we blame AA, well, because they chose to allow him to become a problem and then exasperated it by allowing him in the damn door of the plane. Now we got stuck in Charlotte for the night. Nothing like being late for your Grandma’s funeral. Pathetic AA! PATHETIC!"
Pros: "Short, sweet and great crew."
Pros: "Seat was comfortable. Crew was professional."
Cons: "Loading plane was a little chaotic and the comfortable seat was a little overpriced for the legroom."
Cons: "Not as crowded as the LAX to PHX"
Pros: "The plane was clean"
Cons: "More spacing with the whole Covid-19 thing going on"
Pros: "Nice to fly again!"
Cons: "Have at least water offered"
Cons: "Really rude check in with bags and flight attendants are rude too. Haven’t flown American Airlines in years and will try to avoid them again"
Pros: "Seats were great! No snackage... #covid19"
Pros: "excellent service very happy with the crew"
Cons: "Better food"
Cons: "The plane was cold. The entertainment was mediocure. The staff was telling the people to get in their seats quickly as they had missed their scheduled time for take off. Yet, they 1st said we would board a little late because og clearing out the previous flight. And, no one could get carry-ons above their own seats and had to go back to then come forward. The attendants should monitor better what is brought onboard. I thought they were rude. And it took almost an hr to get our luggage at the carosel."
Cons: "Be on time. Run planes that aren’t constantly breaking down."
Pros: "Pilot was awesome. Beautiful landing. Got us there safely."
Pros: "Professional crew. Good landing."
Cons: "Twice delayed because of delays in Newark connection. Need more room in coach."
Pros: "The plane had really soft, puffy, comfy headrests. These were the best headrests I've ever encountered on any flight. I wish these were on every plane."
Cons: "1. Departure gate gets inexplicably moved to an entirely different concourse. 2. Gate agent offers to check bags through to destination, then when I go up, offers to gate-tag my bag. Why did you say you could check the bags through, then? 3. The long, ridiculous AA boarding process consisting of 9 groups and 2 short lanes, taking about 20 minutes to get 30 people outside. 4. 30 people wander around outside on the tarmac, trying to find a sign for Albuquerque. 5. BAGGAGE HANDLERS tell some of the passengers that the planes have been switched, and we should now board the plane marked Flagstaff. 6. Gate agents come outside, receive information from -- again -- BAGGAGE HANDLERS -- and then tell everyone to go back inside. 7. Once inside, gate agents tell passengers they have no idea what is going on, where they will be departing from, or when. 8. Gate agents tell passengers to go through the (long, ridiculous) boarding process a second time, and get on the second plane on the left. 9. A couple of PASSENGERS remind the gate agent that the baggage handlers specifically said that plane was not going to Albuquerque. 10. Gate agents change their minds, and tell passengers to get on a different plane. 11. We finally get on the damn plane."
Pros: "The counter attendant was helpful in changing our seats so could sit together."
Cons: "The flight attendant when first boarding was extremely rude. We had a bag we brought on three previous legs of our total travel which was considered by all of the other attendants as a personal item. This particular attendant very rudely informed us it was not, and we needed to check it. When we tried to explain the previous flights she responded with “I just explained this to the other passengers...it’s not allowed.” We didn’t argue, and gave the bag to the personnel in attendance, but the tone for the duration of the flight continued."
Cons: "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"
Cons: "We were downgraded from Main Cabin Extra rows 7 and 8 to row 30. We were told that we will get refund automatically. However, we received nothing. Getting a refund back is now becomes a very complicated process with zero transparency. Main Cabin Extra is kind of a scam. We bought it specifically for an extra leg room. However, on the flight from PHX to BOS, all seats in the economy class have the same leg room. The agent explicitly told us that on this plane all seats are the same. So, they offer product they do not have and collect money. Sounds like a scam to me."
Pros: "Standard flight , however I can't believe what most passengers bring on as cabin baggage !!"
Cons: "Evening meal of a turkey sandwich on dry bread was forgettable and considering that they co-share with Qantas , American could learn about providing a decent meal on a long expensive flight"
Pros: "The site was easy to navigate"
Pros: "Everything was great could have done nothing to improve wonderful set"
Cons: "Everything was great magnificent service no complaints"
Pros: "Crew was great!"
Cons: "Ohare baggage claim. I was first class and my bag came out last"
Cons: "On time yes. Every seat sold. Overhead baggage full had to check luggage. Dinner time flight no food. No beer."
Pros: "Entertainment movies"
Cons: "Never will I fly on them Again! No protective measures in regard to Covid! Terrible!"
Pros: "Inflight movies"
Cons: "Everything! Jam packed flight. and no Covid measures taken. Aweful!!! I will Never fly on them Again! Shame on the Airline!"
Pros: "The was helpful and friendly and was able to take care of problems."
Cons: "Notifying me when a flight was being canceled before getting to the airport not where. You are supposed to be boarding the plane."
Pros: "Flight smooth. Not too crowded."
Cons: "Flight delayed."
Cons: "Flight delayed. Did not have service till an hour + into the flight as someone was sick and all staff was attending to that situation. Luggage was 30+ minutes delayed. Ugh, I had my pick up constantly having to circle the pu area!"
Pros: "Nice crew"
Cons: "Seats. At 6”5’ tight"
Pros: "the front desk at united was awful. The flight crew were very efficient. Terminal 2 is great at Sky Harbor."
Cons: "nicely done, kayak!!"
Pros: "Airport close to my house and It is United hub"
Cons: "Many things. Seat does not reclining which is hard for a 5 hrs flight"
Cons: "Plane was clean. Leg room was adequate for a 6 footer. Wafer cookie was good. Crew was nice."
Cons: "The fight was fine. however on the flight to Houston they loaded one of my suitcases onto another flight. It arrived to late for me to get it before the ship left. Their customer service is horrible!!! They continually lied about where my luggage was. Never again!!!!!"
Cons: "United has a 2 hour delay for mechanical issue. We almost missed our connection to Zurich. Our bags did not make it and we are still waiting for our luggage"
Pros: "On time."
Cons: "Flight attendants were dis-engaged. No smiles. Not pleasant. RUDE to those wairing for bathroom. Not polite nor particularly helpful. Could not understand pilot at all. No one could dicipher his message. NO emtertainment without extra cost... on 4 1/2 hour flight!! Shame on you United! BOOO. Hardly anyone paid for entertainment. Very boring and hard flight. Will give another airline my $500 next time. Everyone who buys a cross-country ticket should get free entertainment. NO food except one cookie on 4 1/2 hour flight. Are you kidding?? I was starving! A small snack-meal was expected for the high cost we pay for ticket. BOO UNITED. UNTIL UNITED PUTS CUSTOMER SERVICE AND COMFORT FIRST... I and my family will be flying another airline. Very very disappointed."
Pros: "That it’s a direct from Houston to SLC lots of smooth air"
Cons: "Not even a pretzel No diet sprite tiny seats crj 700"
Cons: "I couldn't make my trip because of work. Therefore had to cancel but Lufthansa would not provide refund so I had a wasted ticket. Not happy"
Pros: "Seats are not comfortable and it is hard to sleep on this flight"
Cons: "Seats, crew."
Pros: "Fine short flight."
Cons: "LAX makes you think you are in a 3rd world country. Its dirty - poorly laid out and no amenities. I had to walk 2 miles and go through 2 TSA points to transfer from the international arrival terminal to terminal 8 for my final connection. Comparing LAX to the Frankurt Germany airport is like night and day. Finally get to my gate - and I have to watch a pop up ad to get 45 min of complimentary wifi."
Cons: "Nice quiet flight home."
Pros: "Flight crew was helpful, good communication ahead of turbulence so people could use the restroom, etc."
Cons: "I reserved an aisle seat at booking, but had a message to see gate attendent for seat assignment when i checked in. My seat was changed to middle position and there was no recourse. There are way too many people assigned group 3 and 4 , the line at pheonix and most other airports blocked the throughway for other people."
Pros: "Seats have some good cush to them"
Cons: "I specifically bought carry on luggage that meets the standards so that I would not have to go baggage claim as it would weigh heavily on my schedule. As I stood in line and noticed all of the huge "carry on" bags more than 2 I was astounded when the flight attendant said my carry on would have to be loaded with the other luggage. When I offered my rebuke she scolded me and said the luggage would be there before me....how the hell is that supposed to happen? To make matter worse the flight "attendants" stopped serving half way and when they started again I got trapped by the bathroom and did not get back to my seat in time to enjoy a beverage....not that I was offered one."
Cons: "There were several flights departing from Dallas Fort Worth and they couldn't get me on one based on weather supposedly but there's zero rain on the ground they made me pay for a hotel hundred bucks to stay in a Holiday Inn Express end it's not very quaint mind you I don't get to leave and get to my destination until 2 o'clock tomorrow afternoon"
Pros: "I appreciated that the pilot was very upfront and honest with us about the delayed flights going into San Francisco."
Cons: "My flight got delayed so much that I ended up cancelling my trip."
Pros: "I'm glad I didn't get kicked off!"
Cons: "I did not like the boarding process and I had a fear of being kicked off."
Pros: "The desk people were nice in Phoenix, AZ"
Cons: "Our flight was delayed 6 hours so United rebooked the whole flight, however they made no attempt to inform us before we arrived at the airport. We found out when we arrived to our gate to board. So because we did not know about the delay until the time of boarding, we missed all other flights out because it was 8pm and no more flights could take us to our final destination. We did receive a hotel voucher but we had to pay for a taxi back to the airport as well as we had to pay extra for our car that had been sitting in the airport garage overnight. It should have been $2.50, but because it sat in the garage overnight we had to pay $20."
Cons: "I decided to take another carrier in the aftermath of United's terrible treatment of paid passengers/customers. United doesn't deserve my business (ever again)."
Pros: "Cute nice attendant."
Cons: "Pretty sad their old planes are way more comfortable than their new ones. Overall flights to get home were much better than flights out of town. Overall though, hoping to never fly United again."
Pros: "I loved the ground crew. Flights were delayed, but they kept us informed an expedited turn around. Also I had to change flights to get home and their phone-support was perfect. Hey, they even had a cookie on the last flight that was quite good - go figure!"
Pros: "Love the stroop waffles."
Cons: "Partially at fault of late arrival, but we only landed 10 minutes late, and were immediately rushed through baggage claim and customs to re-check our bags for the next flight. There my bags were scanned and all the guy said to me was "ooh that's too close" and walked away. I then stood in a line that did not move for over ten minutes, with only three people in front of me, while 6-7 desks were empty and doing nothing but talking amongst each other. I then called the guy that scanned my bags back over to ask why I was still standing there while my next flight was about to board and he told me I'd been rebooked!! I didn't want to wait for the next flight so then had to sprint, with my bags, from terminal 2 to 7 (which if you've ever walked through LAX you'd understand how unpleasant that was alone). I did make the flight, but just, thanks only to the girls at the checkout counter who were actually willing to help me, although not eager to."
Cons: "We're all aware of the national "glitch" the delayed flights a couple of hours. While our plane was available for an on-time departure (UA1976) @11:35, the crew was inbound on one of the delayed flights (UA1611). United could have known as early as 7:30pm that 1611 wasn't going to make it on time to turn around the crew and would hold up 1976 as a result. Instead United didn't update passengers of 1976 until 11:55 (20 minutes after it was obvious that it was delayed and 4.5 hours after they could have known). Maybe I'm missing something, would love for someone at United to explain it."
Cons: "I don't think I will be choosing to fly with United going forward. The staff at the desks were rude and very short. I had a layover in Chicago and did not receive any notification that my flight was cancelled due to maintenance. I went to each desk to try and find an associate and no one was available to help the several individuals wondering how to get switched to a new flight. All of us were just given a phone number to call. Once I found someone thy told me that there was no seats available on any of the flights. They found one seat on a plane that was going to laguardia instead of my destination of Newark and then proceeded to tell me that my bags will still go to Newark and it was my job to make sure I filed to get them. (Same thing happened the last time I flew with United) I'm very disappointed all together with how I was treated as a customer."
Pros: "The actual flight itself was fine."
Cons: "The flight was delayed. I was told it was due to "weather issues", and that i'd more than likely miss my flight, and that there was nothing they could do about it. I ask the guy to print me some sort of itinerary to show my work, and it shows "mechanicall issues", not weather. Confirmed this with their website. I was told I'd probably be arriving in Seattle around 1-1:30AM. By pure chance, my flight from San Fran to Seattle was ALSO delayed (due to a late incoming flight), so I was able to board my original connecting flight. However, this still put me in a bad situation. I use public transportation, which wont be running by the time I arrive. LooKS like I'll be forking out $50+ for an Uber or Lyft home. Thanks, United. I only ever get delays when I fly United."
Pros: "Economy Plus was good. Economy not so. Good variety of movies. However, it is cheaper to go to the movies during the day. Pretty impressed with the timing, especially considering it was the holidays and we flew through Chicago. The captains' were also entertaining."
Cons: "Some of the flight crew looked a bit ragged. One stunk like a brewery and was sweating bullets the entire time."
Cons: "My first leg of flight was delayed two hours and my connecting flight was cancelled. Waiting in line for 3 hours with almost 100 people with NO intervention. This is a joke!"
Pros: "Nice crew, quick boarding, quick service."
Cons: "Only thing they lacked was entertainment. You could download an app for everything, but there were no plugs to charge your device."
Pros: "Crowded flight efficient crew and staff pleasant and cooperative passengers."
Cons: "The days of an empty seat are gone the new normal is crowded flights."
Cons: "I spent 8 hours in the Denver airport without any compensation from the airline. At least buy me lunch."
Pros: "Everything was easy and smooth I love it and they are very nice people"
Cons: "i was a bit stressed given I had a connection and my flight out of Phoenix was about 45 mins delayed. I made the next flight by 15 mins"
Cons: "She missed this flight due to her first flight from Little Rock getting cancelled."
Pros: "Flight times were accurate."
Cons: "As soon as we arrived to the airport, checking in was the biggest hassle. We were harassed by a guy working the ticket counter named Guilermo. He was EXTREMELY rude and continued to harass us and followed us after we checked in and we're already at the security check point. It's $25 to check a bag but if you check 2 bags their website says its $35 for both. We were charged $50 to check two bags. Even after Guilermo told both of us that they wouldn't charge us for the second bag to be checked. The guy that checked our bags was also extremely rude and clearly didn't care. Once we started boarding the flight several passengers had to check their bags at the gate because there "wasn't enough room on the plane". Not really sure how this was fair since we had just paid $50 to check two bags and were lied to about it when several people just checked their bags for free. We chose to fly with United because of the good deals they have on flights but after our experience I would MUCH rather pay more money and have a lot better customer service. We had such a horrible experience it almost ruined our first day of our week long trip. I'm. It really sure if it's obvious to the employees of United but traveling for most people is a very special occasion. This occasion happen to be a very special one to us as it was a family vacation and seeing family we haven't seen in years. The poor attitudes and rude demeanor from the United staff is all we could think about even after we reached our destination."
Pros: "The friendly and comfortable atmosphere!"
Cons: "PHX is a large airport, and my emailed ticket said Brussles Airlines, Terminal 4. First off, Brussles Airlines is not a carrier at PHX, and secondly no one knew that United was their partner. There was no information provided to me to go to United, which was in Terminal 2. After making a phone call to Brussles Airlines, I ended up getting to the check in gate ten minutes after boarding started. It was a lovely rest of the trip after that though! But please include partner information im the email next time!"
Cons: "Super annoying toung boy who kicked my seat and slammed the tray table al ost the entire flight...obviously not United's fault."
Pros: "Never again with United small seat dirty bathroom only 2 restroom for 300 ppl"
Pros: "The price Phoenix to LA and back for around $77"
Cons: "I got the shitty set by the exit door that didn't recline no big deal on such a short trip"
Pros: "Didn't expect much since it was less than 2 hrs at an absurd hour so the flight did meet expectations. The crew was friendly."
Cons: "When I checked in the only seats together we the very back next to the toilet. No reclining. It stank literally and figuratively. No food not that most flights have anything other than peanuts and crackers. Only OJ and water. To watch a movie it's $7.99 for flights less than 2 hours which doesn't make sense. Why would you charge less for longer flights? They watch more movies. I only get to watch one for the cost of my month long Netflix subscription or the same cost to go to the theatre and I get leg room."
Cons: "We paid for first class seats from Houston to Salt Lake City, thinking it would be provide us more than a regular seat. It did not. We received one drink and were allowed to pick from a basket of snacks (packaged pretzels and cookies), but that was it. No additional food, no entertainment options on our plane, no blanket, no pillows, no hot towels. We basically paid all that extra money for a little bigger seat. It was not worth it. This was our first time flying with United in a while and it will definitely be our last."
Pros: "I traveled with a 76 year old uncle who uses a walker. The ticket agents changed our seats to put us up closer to the front on every flight. They provided us with a wheelchair and someone to push it on our connections which made the transfer very nice. We got priority boarding. Finally the beer was cold, and I really appreciated that!"
"I should've researched Frontier a little better. There is a charge for carry-on luggage and a charge for your seat assignment. The flight was delayed 1 hour with no notice at the gate and there was no Frontier representative at the gate until it was time to board."
"Late departure. Waited on tarmac for over 20 minutes upon arrival. ZERO beverage service. Three thumbs down."
"Too many announcements. There was no food or entertainment but there was no n/a option"
Pros: "Quick efficient"
Pros: "Crew was great, no time no delays."
Cons: "Free movies,"
Pros: "The ease of getting onboard."
Cons: "I paid extra for the exit seats thinking there were going to be more comfortable, they were worse then the regular seats and I felt ripped off. On top of that you charge for water? That’s silly."
Pros: "I didn’t like a think since I checked in online and arrived within the 45-60min window to check my luggage. The system said it couldn’t find me. Frontier marked me as a no show before the time window closed"
Cons: "A full refund or they could’ve let me use that ticket price I’ve towards another flight equal to or of lesser value. What really ticked me off was I had to pay for my bags for them to turn around right after I gave them my card to swipe they then mark me as a no show getting even more money from. I will never use frontier ever again. I’d rather pay more money and delta"
Pros: "Finding a better price than the actual site of the air line"
Cons: "Nothin honestly."
Pros: "We had plenty of room with our young children. Everything was super clean!"
Cons: "The flight was delayed twice after boarding, we had to sit in the plane for almost 2 hours. I dont think frontier is worth the price anymore, you definatley get what you pay for. I had to check a bag both ways because a checked bag is cheaper than their fee to carry on a bag. There were no complimentary drinks or snack even after having to sit on the plane for so long. I requested an aisle seat and got stuck in the middle. Overall, think I will be paying the extra for any other airline than frontier."
Pros: "The seats had lots of room"
Cons: "The flight attendants were very informal and not well groomed. The announcements made were not very professional"
Pros: "Boarding was good"
Cons: "How do you board a multi-million dollar aircraft, yet still find yourself in an old western tv show. Easy, fly Frontier Airlines. The seats were like riding on an old horse buggy. Hard and unforgiving. The only positive was I didn’t get any slivers in my butt. No complimentary anything. Even the old settlers from the past could rustle up something simple to eat and drink, but not on Frontier. They need to get up to speed in this department, other airlines are starting to give drinks and snacks again for the long wagon ride in front of them."
Cons: "The total cost of the flight is just a fraction of what you’ll pay. The nickel and dime you for everything. $38 for a carrying on, same for a checked bag. It was a quick trip and thought a back pack would be okay to carry on.... nope that’s $38, if you pay ahead of time. They charge more at the gate. When you check in they try to get you to pay anywhere from $9 to $21 to pick a seat. Seats don’t recline either. Flight was also late. You’re better off paying the full fare on another flight than flying Frontier. Never again."
Cons: "The ticket was cheap so of course we booked asap! Additionally you pay for your seat, some airlines there is free options, sometimes not. But with the price of your seat and ticket with any other airline, it comes with a free carry on bag and even some small free snacks on the flight. Nope. Pay extra hefty fees for small carry on, and of course pay extra for peanuts or even water. So after everything, it’s the same price as any other airline. At least delta has TV or United has snack options or American has decent leg room. Didn’t like either Frontier plane I flew on. Now I know for the future, it’s not as cheap as I thought."
Pros: "Pretty much nothing. I'M SORRY AS IT WAS MY FIRST TIME AND I have to tell you that I m usually pretty low maintenance....but damn ....this was was brutal! Price was was great... but not worth the experience."
Cons: "Seat comfort, cattle care of crew, no movie, no real food....you name it."
Pros: "The 1st 3 rows recline and have a little extra space which is nice for a toddler in a carseat! Flight attendants were very nice."
Cons: "Most disorganized bag check i have ever seen/experienced! We were in line for over an hour and a half just to get moved to different lines 4 times, due to them being so overwhelmed at 6am! We were 2 people away from checking in our luggage when they told our whole line to get in the back of another completely full line so they could check in just Chicago flights. We had waited for over 30 minutes to get up to the spot we were at. Then the line that they physically took us to stand in and waited for another 15 minutes in they shut down and made a "help" line. We were then escorted to the back of another out the door end of the line to wait another 30 minutes just to be moved again to finally a shorter line because they noticed that most of us moved around multiple times were going to now miss our flights. We were then rushed to the security (thank God TIA had their act together and handled a ton of people in a very short amount of time) and were told to hurry to our gate. Frontier staff "double checked" that our planes gate was still the gate on our ticket...jusy to find they had moved us to another gate. Through this whole issue, employees made the comments that we should arrive 2 hours prior to our flight when we were rushing through and explaining we kept getting put/moved into the back of different long lines to check in our bags and get to our gate. We were there 2.5 hours early!!! Thank goodness the person that was supposed to be working the gate desk for boarding didn't show up to work (according to the gentleman that showed up with a radio calling for any help from available staff 10 minutes after we were supposed to board) otherwise we might have not made our flight! Flight was supposed to board at 07:35 am, we did not board until 08:10 am and we were supposed to leave at 08:10 am. Our plane finally took off at 09:50 am...after multiple times having our whole plane's occupants were counted multiple times because the gal who took our tickets got a different number than the flight attendants, and all of our tickets checked multiple times (I do appreciate the safety checks but this was ridiculous with the flight attendants finally stating that their numbers were correct and that policy was to go by their numbers and not the other gals numbers!) The flight attendants were even completely annoyed! Needless to say...i will not be spending any more time or money with frontier airways!!!"
Cons: "11 hour delay .....Flight 740 From phx to den departure @6 am had a mechanical. First it was going to be delayed until 10 am them 11 am then 4 pm then 530 pm .it left at 6 pm . It got in at 9 pm by the time we got the car and got to out friend home it would have been close to 11 . We would have been up for 20 hours ( got up at 3 am to get there for a 6 am flight . We were going to a business meeting in demver in the morning in the afternoon a 70 th birthday lunch for my best friend. This trip was planned for months . We live in phx after it was clear we had missed both events we went back home @5 We ended up paying for a supper shuttle and a rent a car in Denver . We paid all that money To go noware the customer service woman there , was uncaring to everyone on board we were just on our own . I am heartbroken we missed the party ."
Pros: "The flight attendants were nice."
Cons: "After a 10 hour layover, they stopped the boarding process because a toilet malfunctioned and we had to wait another 45 minutes. The lack of complimentary beverages was pretty annoying as well, especially considering that after buying my tickets, I spent an additional $75 on checking bags as well as another $50+ to choose my seats at on-line check in. Of course nowhere did it mention that if I simply checked in at the airport instead of doing it online beforehand, I could be assigned seats and it wouldn't cost me anything. I drop $1000+ on airfare, checked bags, and sneaky extra fees, and you can't even give me a $.50 can of soda for free? I've flown Frontier before, but the customer service has gone downhill in the past few years. I will never use this airline again and I encourage others to do the same. They're providing an inferior service and staying in business by offering "cheaper airfair" which they make up for by tacking on exorbitant luggage fees, sneaky online fees, and neglecting customer comfort."
Pros: "The trip was excellent, the flight boarded and took off on time, and we arrived early! Great flight"
Cons: "The seats are not angled to fit the figure of a person. The back of the seat leans back and the head of the seat is perfectly straight up. It meets at a point where that does not line up with the persons body height depending on the person. If you just leave it at one angle of give it the potential to lean back just enough, People will be that much more comfortable. I wasn't the only person who mentioned this on my flight, in fact I spoke with 3 people and overheard others complaints as well. One angle or at least a centimeter of space to lean back...I don't think it will mess with people behind them since there's no tv or entertainment and I think it will continue to bring more people into frontier."
Pros: "I was almost late and they did everything they could to help me get to my destination including running my drivers license to me, as I was realizing at the security check that I had lost it. Then the crew was second to none and far better than other larger airlines. I'm sure most people know through word of mouth or their own experiences that they are sometimes spread too thin to cater to the customer anymore and this, however, was a fresh change of pace. I rarely take the time to fill reviews out but felt obligated in this case to spread the word through my gratitude. I had recently been laid off and they made sure I got on my flight for a job opportunity I needed. I thought the best part was the $59 ticket with tax but you can't quantify real costumer service like that. Thank you again to everyone at Frontier Airlines!"
Pros: "I got where I was going without dying. That's the only positive thing about my Frontier experience."
Cons: "What do you call flight attendants who won't look at you or acknowledge you? Is it fair to call them rude if you had no interaction with them at all in your 3.5 hour flight? Since they wouldn't look at me, there was no option to even buy overpriced food or drink from them. The guy sitting next to me had to yell to get their attention. The lady was so annoyed that he asked for water. I've never seen "service" like this in my life. Terrible service. Have to pay for carry-ons but they don't tell you that during booking. Seats don't recline. Flight attendants were frumpy and dirty looking. No entertainment options (I don't know why they ask us to rate it.) No food or drink without screaming and paying an arm and a leg. Speaking of arms and legs, there is nowhere to put yours. My knees were in the seat in front of me. The guy I was sitting next to was bigger than me but not fat at all. He was leaned against the wall and still spilling into my seat. His shoulder was against mine, his arm was on mine, and his legs were too wide to fit in front of his seat so he took up at least a quarter of my leg room. The lady on the other side had an infant in her lap and did the same, except she was hanging out into the aisle. I'm 5'8" and weigh 135 pounds. When I was boarding the plane I was one of the last people on. Coming down the aisle, I hit EVERYONE who washould unlucky enough to have an aisle seat. There was absolutely no room to walk. The miniscule tray tables won't stay up. They didn't just fall down on take off or landing. The one on the back of my seat fell down approximately every 2 minutes. The flight attendant literally yelled at the person behind me because she "wouldn't put her tray table up" for landing even though the problem was mechanical not an unwillingness to follow the rules. I've never seen anything like this. I will never fly this airline again."
Cons: "No real complaints about the flight, HOWEVER, Frontier's luggage handlers (probably in Denver) ruined a piece of my luggage. I got home very late and didn't notice the problem until the next morning. I checked their baggage policy and noticed there was a four-hour window to report lost or damaged luggage, so I was out of luck on a $100 piece of luggage. I recognize damage can be caused by any airline, but when you have to pay to check a bag AND carry one on, you would think you'd be given more than four hours to report a problem."
Pros: "I don't know we missed the flight"
Cons: "....we had trouble getting our tickets printed with the Kiosk and no one would help they told us to get in line, which was going so slow by the time we were serviced we were 5 minutes late to get our baggage on, they said we could board but not baggage, Our options were to get a flight the next day which has to go to Denver first leaving Phoenix at 5 or so am and getting to Milw around 9 pm so as of right now, we are in a motel waiting for 5 am flight tomorrow. We were not alone 4 others also missed the flight."
Pros: "Nothing other than getting from Phoenix to Atlanta"
Cons: "The baggage check in process at Phoenix is a complete joke. What is the point of prepaying for baggage on line if you still have to stand in line for over half an hour while you watch other passengers drop their jaws when they find out how much checking a bag costs, have the agents explaining the process and the price, fumbling for credit cards, processing the payments, etc, then, when you finally get to your turn, you are out of there in 30 seconds. There should be at lease one agent at all times who is dedicated to serving the passengers who do not need to pay. They should be in and out, not standing in line, when there is no payment to process. Then there is the total joke of the refreshments sales process on board the flight. It's not even worth going into that since I will never board another Frontier flight."
Pros: "getting off the plane"
Cons: "one crew member (aft steward) was a little tyrant. I was waiting for a seating error/confusion to be resolved and he kept harping to get out of the aisle and take my seat (which was occupied). He then closed all the overheads when we were half boarded - making new arrivals scrambling for storage. Also, all the hidden fees!! I paid 1 1/2 times my airfare in more fees. I'll fly another airline before choosing you again. I have flown over 500,000 miles in the past 20 years and this was the worst."
Cons: "In AZ visiting flare up heath issue cause concern for me to want to wait a few days to travel, I called in advance to change flight 1.) Couldn't get an American worker on the phone, workers are in the Phillipines! 2.) The rep stated a doctors note was necessary and I would pay $99 but if I couldn't provide a doctor's note then it then was $99 plus any amount over the cost of ticket. 3.) Loss over $350 on the trip departure flight from DTW to PHX. 4.) Charged baggage fee and never went on a flight"
Pros: "It was booked at the last minute, the price was great! I wasn't able to travel as planned, but when I travel next I will use KAYAK!"
Pros: "Attendants were helpful and friendly."
Cons: "I did not like the surprise that I had to pay ANY fee, much less such a high fee, for a carry on and luggage. Therefore, what I thought was an incentive to fly Frontier because I felt as though I was getting a great deal, became Just another money-grabbing corporation who I felt was insincere upfront about the added charges. This made My flight even more than I would have paid total for a larger and more well-known carrier. Therefore, no more incentive To use Frontier.... Disappointed... In addition, the tray table was so small it was virtually useless. At least the service Was good....Cokes should not really be at a cost, since the fare was higher than a larger carrier. Hmmmm....."
Pros: "Prices we're good. The on flight staff was friendly, it's unfortunate that you have to pay extra for non alcoholic drinks and carry on bags. Gone are the days of cheap flights AND honey roasted peanuts. But I guess that's the trade off for cheap airfare now a days."
Cons: "On our departing flight my husband and I had gotten us and our 4 kids up to the gate only to realize I had forgotten to add my lap child to my ticket. I get that it was not convenient but the lady was very short and rude and angry with us, she treated us like complete idiots. While it was an unfortunate thing to have slip my mind, it happens! I was bound to forget something when packing and prepping for me and 4 kids to travel. We offered to show our post on Facebook when our daughter was born as proof of age. But she gufawed that ridiculous idea. Because obviously we could have set up fake accounts and hacked the dates to make it look like our kids was under 2!! Really!?? A social security card doesn't even show birth dates. Anyway, the whole charade left us feeling very embarrassed, frustrated and like we were criminals or something. She handled things very unprofessionally and showed us no empathy whatsoever. She told us we would not be allowed onto our return flight without a ss card or birth cert. Which we got when we reached our destination. Upon boarding for the return flight the workers were great. They let us right on the flight and didn't even ask for the birth cert. or anything. They used common sense. Which is what I wished this other flight attendant had more of."
Pros: "My takeoff and landing in Phoenix were exceptionally smooth and comfortable. The flight attendants on the return flight to SLC were very personable and friendly with a sense of humor."
Cons: "I was not aware that I would be charged for a carry-on bag for each direction of flight. Thank heavens I had extra money in my account."
Pros: "The crew was nice, flight on time and fine."
Cons: "I don't like the fact that you do not recycle, yet you provide goods that are just placed in landfills and will take hundreds of years to decompose. The airports recycle, is it that difficult to make that happen for Frontier? The hundreds of plastic cups, plastic bottles, cans, etc. etc. is mind blowing and is something I pay attention to. I actually took my item back to the airport instead of giving to the crew at the end so I could place the item in the recycle bin in the airport after asking your crew if there was recycling. They said there was no recycling. I also picked up a plastic bottle from another seat on the way out to help clean up since I knew you guys would throw it out anyway. Thanks for considering being more sustainable, eco-friendly, and for thinking about my comment seriously to minimize your airplane's environmental impact. I will pay attention and voice my concerns elsewhere as well - recycling shouldn't have to be done by the consumer, the businesses need to step up and make it happen."
Pros: "Very fast check-in, boarding, and flight. Extremely cheap ($25 incl. tax, $50 with a checked bag). Professional and courteous crew and staff."
Cons: "$25 for a checked bag."
Pros: "My initial flight from Denver to Phoenix was a hour late, but lets talk about the way home.... Flight got in OK and then we waited 45 minutes for a gate to open. Could you park us at another gate? That would be too simple. When we parked we waited another 20 minutes while they put a jet way in place. Now answer this... the other plane just left that spot, so what happened to the jet way from that plane? Do they completely take it away or just fold it up? Fold it up I bet , so it was in place just had to be opened up. I guess they couldn't find anyone to do that. I know this sounds petty, but I have never taken a Frontier flight that went smoothly. Thank God I haven't had to take many. And it's not as cheap as it looks by the time they get you for bags and a charge for your seat. I ALREADY PAID FOR MY SEAT, WHAT'S THAT ALL ABOUT. Bye Bye Frontier, I'll pay more for the service issues."
Cons: "I got stung by the $30 each way for a carry on bag. This made the flight the most expensive of my choices rather than the most affordable. Never again."
Pros: "The price. For the very short distance it was worth it."
Cons: "The very obese man next to me."
Cons: "The highway to the airport in Phoenix was shut down due to a murder on the highway. I took an alternate route. Then the construction at the airport and the signage was terrible. I stood in line curbside to check my bag at what I thought was frontier but it was delta. By the time I got to the frontier desk, they closed the flight. They said they could get me on the flight but not my bag. My bag had my sales materials in it. It had to go with me. I ended up on a United Flight. Cancelled Frontier and they charged me 99.00 to cancel!!! And I had trip protection but it does not cover incidents like this! UGH! It was my first experience with Frontier. I did not know they were fee heavy. I will not fly them again."
Pros: "Nothing, they were a rip off from the start!!!"
Cons: "Price gouging, dishonesty in advertising regarding fares and carry-on charges, using the excuse that they are a "boutique" airline to justify gouging customers for everything imaginable!! Poor seating, Mickey Mouse drink/snack trays, you name it - they will find ways to cheapen it and charge for it in usurious ways!!! Our family and employees will never grace the threshold of their airline again!!"
Cons: "Customer service wasn't readily accessible."
Cons: "Boarding was late"
Pros: "After my awful experience there is not ONE positive thing I could say about Frontier."
Cons: "You cannot rely on Frontier to get you where you need to go. I spoke to three people who all said different things. My flight delayed was controllable, then Carolyn said I qualified for a refund since my flight was over three hours delayed, then Jessica said my flight was delayed from uncontrollable circumstances, that I did not qualify for a refund and that she would give me a voucher. When I asked Jessica to speak to her boss she would not let me. She was so nasty on the phone I have never been treated with such disrespect. Finally after being on hold for about 15 minutes Jessica decided she was "allowed" to give me a full refund! I bought same day tickets on Southwest Airlines and I actually SAVED MONEY!!!!!!!!! I bought my Frontier tickets in June! The flight that kept getting delayed ended up being CANCELLED!!!! I am so glad I bought same day tickets with Southwest! Southwest was phenomenal! Free wifi, friendly staff, snack and drinks! LOVE SOUTHWEST! Frontier is fraud plain and simple! They do not care about costumers or where they need to get to, they just care about keeping your money!"
Pros: "I like the roomy seats and leg room"
Cons: "I have no complaints"
Cons: "I didn't like having to pay for a seat if you wanted a specific spot. I hated paying $45 for one piece of luggage. I also had to pay for tomato juice. I will never again fly Frontier."
Pros: "The actual flight itself was smooth and as expected."
Cons: "Everything else but the actual on air time itself was awful. At ORD the lines were short/fast but the agent was a little rude, it was my first time flying Frontier so I just had a few questions and she made me feel like I was annoying her or wasting her time. At the gate the boarding process was as expected, except I think the gate agent could have done a bit better crowd control, it was really cumbersome to get across the multitudes of people with unassigned seats or later zones that were clogging up the entrance just standing there. The flight was smooth. Upon arrival at PHX luggage took upwards of 30+ minutes to arrive and some passengers had to wait much longer. My luggage arrived damaged. I filed a report at the Frontier desk but their response was to ask me to leave my broken luggage there, take my items in clear trash bag and wait for a voucher. How am I supposed to take my items to a hotel for business meetings in a trash bag? That's not an acceptable solution to a problem I did not create, baggage handlers did it. When I got to the hotel I realized that the items I had on the front pocket of my luggage were tampered with and one item was missing. I was told I could go spend the money to replace my luggage and bring them back the receipt, and then leave them the broken luggage cause and I quote "you can't have it all". What does that even mean? I can't have MY luggage? That I brought in perfect condition and the baggage handler broke? Come on. They did not explain if they would offer a refund immediately upon receiving my receipt, it was all very rushed and vague and I was going to miss my transport so I had to leave. They did not give me a claim number or a number to call back at. Nothing. I wasn't even being rude or loud or annoyed like some customers get when these things arise. I understood perfectly that it was an accident and these things happen, but I still deserved a proper response and decent treatment, since I just paid $45 for a checked bag only to have it be broken. On the day of my departure from PHX I arrived at the airport on time, 2 hours and 15 minutes earlier from my departure. I stood in line at Frontier for an entire hour to check in my luggage even though I had checked in online and already paid my fee. I asked if there was a place for people who already were checked in and a rude airport staff member told me to just "get back in line". After waiting in line for that long suddenly the desk agent yells to all the passangers from a flight to Denver to move up to the front of the line, so about 100 or more people move ahead of me despite the vast majority of them having arrived late. I understand their flight was leaving earlier but what about our flight? How is it reasonable or fair to reward people for being late and make people who have been dutifully and calmly waiting in line FOR AN HOUR standing with heavy bags wait even longer? The whole thing was just terrible!"
Cons: "I didn't get to take my flight , because a family emergency had occurred and there was no way for me to cancel or exchange my flight . Very inconvenient . Never buying from here again ."
Pros: "The only thing that was bearable was the staff. They were pleasant enough and continually apologized for the massive delays."
Cons: "Both flights were delayed. The return flight was delayed by three hours. I understand things happen but rather than feeding me a line of bs about how it's only going to be "a little while longer" I would have rather have been told that the flight wouldn't board till three hours later. Because the flight was so late I missed my shuttle and ended up getting a cab which was an expensive toll I was less than pleased to pay. The plane seating itself is uncomfortable as all hell. Granted I'm 6'3" with a muscular build I could have chose a stretched seat but for a 1.5 hour flight I didn't think the extra fee was worth it. This and several other minor things have convinced me to never fly Frontier again so long as I can help it."
Cons: "Pretty much the experience. I had a pretty lengthy layover to begin with. The delayed flight was absurd. It doubled my layover with little to no notification as to when it was going . It is was pushed back 5 times with no announcements from any Frontier employees. Plus once the plane finally ended up showing up, the gate was staffed with one employee that was seriously overworked. Everything was delayed again. Once we boarded the plane, there was yet another delay from the maintenance crew and there was no estimated time for departure. This seriously is making me consider never flying Frontier again."
Cons: "Horrible customer service and company policies. Will NEVER fly frontier again."
Pros: "Honestly at first I liked how it appeared to be a newer plane with updated seats but then..."
Cons: "I saw those updated seats and the joke of a tray table that was provided wouldn't even hold my iPad. The staff was apparently new because they couldn't get through one intercom conversation without fumbling through it and when a customer asked how long the flight was the flight attendant didn't know and another passenger had to answer. We were delayed by 2 hours and all because the intercom phone was broken. I know it's a safety hazard but it just wasn't a smooth professional staff that you typically see. One of the three flight attendants was tenure but all I saw was the new girl fumble through everything. I'm hoping she was new...also, we are delayed two hours sitting on the plane, so I know people will give bad reviews about that but there's nothing you can control regarding our safety. It is what it is, I just couldn't stop shaking my head everything they spoke on the intercom how bad they were on it."
Cons: "I felt duped and deceived by the slimy nature of your airline not being upfront with its prices. $13 dollars to choose a seat??!? 40 FREAKING dollars just to WALK on the plane with my carry-on?? I thought Fronteir would be like other airlines but no, I had to pay $53 TWICE just to walk on the plane for my round trip flight. If my flight is going to be $106 more than what I paid on the ticket, then tell me upfront so I can know not to fly with you guys. And after all of that, being tricked into paying more than HALF of my ticket price in stupid hidden fees, your plane was cramped and austere, lacking the padded chairs, ample legroom, normal-sized tray tables, and conplimentary beverages available on countless other airlines. So I basically paid $100 extra for a cramped and uncomfortable flight. I was disappointed in your airline as a whole and will never be flying with Fronteir again."
Pros: "This was my first flight on Frontier and didn't know what to expect. When my iPhone boarding pass wouldn't work at security I was sent to the Frontier counter and they helped me instantly. The Phoenix boarding lounge was NOT a good introduction with holes and rips in the seats and a "sofa" that rocked everyone on it whenever someone moved.. The gate attendant however was great - and funny. The plane was VERY nice and made up for the lounge plus we made it to Colorado Springs 20 minutes early! The price ($56 including fees and taxes) means I'll be looking at Frontier in the future."
Airlines flying from Phoenix to Salt Lake City have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Phoenix to Salt Lake City
Masks required on board, masks provided on flights from Phoenix to Salt Lake City
Social distancing seating
Middle seats unavailable to book on flights from Phoenix to Salt Lake City
Testing for antibodies, testing for symptoms for flights from Phoenix to Salt Lake City
Waiving of change fees. Search flexible flights from Phoenix to Salt Lake City