Pros: "The crew went the extra mile to accomodate my bag due to not having a seat in front of me to stow it. Also, Delta Comfort was exceptional!"
Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "Safe and fast journey."
Cons: "Vegan Options for snacks"
Pros: "Nothing to like."
Cons: "Cabin was way too hot despite complaining multiple times. Wi-Fi didn’t work the whole flight. The entertainment system was down. Seats uncomfortable. Inept crew. Worst flight I’ve ever taken."
Pros: "No food, late by hour"
Pros: "Excellent crew and clean aircraft"
Cons: "Sat on tarmac for 20 mins because we were early..."
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Pros: "Pilot was super nice and informative when the flight was delayed."
Pros: "Grateful Delta still has drink and snack service. Also grateful to still be able to bring a carry on on board. Good movie selections."
Pros: "Very comfortable, no complaints."
Cons: "No delays. And have the terminal bridge in working order"
Cons: "Took off late. Other than that very comfortable and great experience"
Pros: "I really enjoyed the service on Delta. The entire process was better than what i've come to expect on airlines. My flight attendant was Kate, and she was awesome - super friendly, professional, thoughtful."
Pros: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Pros: "Having three seats."
Cons: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Cons: "Kayak a howed my gate as something that didn’t exist at the terminal. I went to a kayak help desk to have a ticket printed that showed my TSA precheck because it wasn’t showing on my mobile ticket, and no one was there to help. I waisted for 10 mins. It then took me nearly 2 hours to get through security. I asked if I could get through quicker and was told I could not, despite it being passed my boarding time. I then ran to my gate where I waited for another 10 mins (no one was there, again) and then an employee came out and said they couldn’t let anyone board once the door was shut. He then directed me to the delta help desk (there was at least 20 people behind me who missed their flight). I then had to pay an additional $75 to get a later flight. The whole experience was awful and I’m disappointed with Kayak and the gate confusion, but mostly Delta and the lack of customer service."
Pros: "Friendly greeting and goodbye.goog entertainment."
Cons: "Too hot, attendant did not know plane."
Cons: "Sat on the runway for over an hour to get the gate. Unacceptable."
Pros: "good job over all"
Pros: "Entertainment on the flight was fantastic."
Cons: "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."
Pros: "On time"
Cons: "Take a long time to taxi to the gate & getting off the plane."
Pros: "Everything was great, easy boarding, great idea (board ahead of your zone if you check bag free at gate), courteous staff, good food choices, arrived ahead of schedule, good movies."
Pros: "Fast boarding and complimentary snacks."
Cons: "I was seated next to a very large woman who came over the arm rest onto my seat."
Cons: "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."
Pros: "got to the plane even though the ground crews had a lot of people to get bags checked for even down to 30 min to flight departure but still got their bags onto the plane"
Cons: "massive rips in the bag"
Pros: "The movie selection is very good"
Cons: "Both boarding the flight and getting off the flight were severely delayed. The flight attendants also seemed to ignore half the plane when handing out drinks and when picking up trash. I had to flag someone down after they had simply walked past my row both times."
Cons: "Force me to take a bad seat"
Pros: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Pros: "I didn't get a chance to get the gentleman's name at the gate, but he was able to get me on the earlier flight (since I had NO luggage and only 1 carry on that fit under my seat) and didn't charge me the stupid fee for filling a seat that was empty when I was giving up a seat on a later flight that would accommodate those who missed this earlier flight. Nice to see kindness in an industry that seizes fees on every opportunity."
Pros: "It got me to SFO earlyish"
Cons: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Pros: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Cons: "No free wifi."
Pros: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Pros: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Cons: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Pros: "They arrived on schedule."
Cons: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."
Pros: "The Flight crew was great and the pilot got us there with the least amount of delay as possible. Thanks everyone!"
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Cons: "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."
Pros: "Decent food and drink. Flight attendants were very nice, although not quite as excellent as on the other Air France flights which I had on this trip"
Cons: "The seat is angled when fully reclined so there's a feeling that you'll slide off the seat, making it difficult to find a good position to sleep. Video screen seemed quite large. Headphones were noise canceling and worked well"
Pros: "Nothing to like.."
Cons: "Everything about the flight..."
good Service , would of wish better food was serve
The staff was very friendly, they were enforcing good safety practices. It's pretty good value for the money, too.
Once on the plane in Phoenix we were asked to deplane and change planes. Not fun!
Pros: "The crew.was so rude, even from the check in process"
Pros: "The airlines bumped us up to better seats without us asking!"
Pros: "waited for us. We were late from Yuma"
Cons: "Overall a horrible experience. Would never choose American Airlines given other choices. This was the second time this year I was held at an airport over 24 hrs due to plane maintenance."
Pros: "Crew was very hospitable"
Cons: "Flight was a little late taking off, so punctuality could have been a little better"
Pros: "Awesome Customer Service"
Pros: "Staff was so kind and helpful."
Cons: "They ran out of a couple of the snacks, not a big problem but note worthy."
Pros: "Pretty efficient for a completely full flight."
Pros: "Crew was good!!!"
Cons: "Food in first class had pretty much no taste."
Cons: "App continued to crash. Couldnt watch movies."
Pros: "The seats were decent for a domestic flight. Everything was timely."
Cons: "More food. Better entertainment."
Pros: "Awesome Customer Service"
Cons: "Nothing. Awesome Customer Service"
Pros: "Overall a very good flight"
Cons: "Awful, loud credit card sales pitch wine up children and another everyone in cabin for what seemed an eternity. Absolutely disgusting."
Pros: "Plane was clean"
Cons: "My belongings stolen"
Pros: "Entertainment system was up to date with personal screens."
Cons: "Flight was delayed by an hour. The new departure time was moved twice after we were already invited for boarding. Attendants failed to communicate new times or make any announcements absolutely whatsoever. Just stood in line to board for almost an hour."
Cons: "As soon as I boarded I noticed a strong urine smell. It didn’t really go away, or I just got used to it."
Pros: "The comfort of the plane and the continued update on my flight delay."
Cons: "The flight was delayed but no fault of American."
Cons: "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
Pros: "Flight attendants actually seemed to care about what they were doing. Seats were pretty comfy for once."
Cons: "Flight delayed with no explanation or apologies. Putting two and two together from the airport monitors it looks like they had to swap planes due to a scheduling or maintenance issue. Just another chapter in the neverending saga of delayed American airlines flights"
Pros: "PHX. This is the airport we flew out of. That’s it. I mean, come on. The airport has nothing to do with it. That’s how bad."
Cons: "Plane got delayed because of a malfunction. We were on the ground for about 1 hour extra. And pretty much everything else about the flight sucked."
Pros: "Quick and did good job"
Cons: "After flying Japan Airlines I wish there were more free food and entertainment"
Pros: "Easy flight"
Cons: "too tight to connection time in DFW"
Pros: "Quick boarding, near empty flight."
Pros: "Friendly crew"
Cons: "No entertainment."
Pros: "Flight was on time."
Cons: "For a flight five hours or more I was disappointed that there was no complimentary food. It otherwise it was fine"
Pros: "blanket made it comfortable"
Cons: "No entertainment options"
Pros: "I really enjoyed the movies on this flight and they had us change to better seats before we took off"
Pros: "Staff was awesome!"
Cons: "As was getting in line for security, overheard it was at least a one-half hour wait. The wait was actually pretty close to 1/2 hr."
Pros: "Was able to get my flight transferred!"
Cons: "I liked Everything!"
Pros: "The trip was on time and with no issues flying. I really enjoyed the ability to watch a movie...this was AWESOME!"
Cons: "Wow, the seating was VERY tight and I was happy for the TV screen in front of me to keep me busy. All the inflight interruptions on the movie I was watching."
Cons: "Flight was changed. Didn't get the seats I had already picked out. Woman on flight was very rude to me when I asked where the restroom was. NOT a good experience over all."
Cons: "People still using mobiles as we were taking off. Crew seemed not too bothered."
Pros: "Standard flight , however I can't believe what most passengers bring on as cabin baggage !!"
Cons: "Evening meal of a turkey sandwich on dry bread was forgettable and considering that they co-share with Qantas , American could learn about providing a decent meal on a long expensive flight"
Pros: "Checkin was fast. Crew is always pleasant."
Cons: "Seats are uncomfortable. I chose to upgrade my seat and was charged but i couldnt see any difference between my seat and anyone elses. I dont understand how it works. Then I was refunded the upgrade amount..."
Pros: "Things went ok"
Cons: "The plane was old"
Pros: "There was no warning until departure time that flight was delayed for two hour. Some other american flights were delayed much as four hour or more."
Cons: "The flight was cancelled and no reason was given. I had to buy new flights on Southwest and ended up having to pay an extra $200 in order to get home for work on Monday."
Pros: "The lay over wasn't bad at all had enough time to make it to my gate and get something to eat"
Cons: "Was scheduled to leave at 3:15pm didn't leave until 4:17pm"
Pros: "Everything. I was amazed and extra appreciative that my checked bag made what turned out to be a very tight connection! Thanks!"
Cons: "Everything was great. I would like to connect that it would be nice to have a not applicable rating option for food and entertainment as they are often not applicable but having to choose something effects the overall rating."
Pros: "This leg of the trip was not packed. There was an empty seat between me and the person next to me"
Cons: "This flight was 6 hours. It did not have frontal entertainment, which was not pleasant. They did not offer blankets. The plane was cold as I boarded the plane. I asked for a blanket and was advised they didn't have any. I was so cold the entire flight that I still have a cold due to the flight. I froze the entire flight. I stuffed my arms in my shirt and let my hair down for warmth. Also, I learned my lesson. Pack my own blankie for comfort. I checked my carry on in Aruba due to overhead capacities. My bag had my sweatshirt and the blankie Delta bankie I acquired when I flew from SFO to ATL."
Pros: "I got to my destination safely. That's about the only good thing."
Cons: "The flight was delayed 4 times. The airline was not very helpful during times of delay - normally airlines would offer food or drink vouchers - none of that. The flight was delayed for a total of 4 hours. When I arrived into LAX, I had requested if I could go on an earlier flight if there was space (rather than catching the later one - an hour later). They asked me to pay $200 to change it. Fair enough if you want to charge me for a change of ticket - but then the plane that I was supposed to go on got delayed for 3 hours and you don't offer any sort of compensation - thats really not something I expect from American Airlines"
Pros: "The crew was wonderful. Our flight was delayed 3 hours and they did their best to keep all the passengers comfortable and happy."
Cons: "There was no food or entertainment to rate"
Pros: "Crew was friendly. Seats comfortable for economy. Routine pretzel/cookie/peanuts and beverage. The crew picks up the garbage almost immediately after giving it me...huh? Then I'm left holding it the remainder of the flight when the come back through again. Now for the kicker....I had two flights the same day so I opted to buy the All Day Pass for $25.95!!! What? It was a 2 hour flight each way... Can't they prorate for flight duration or something??!! I ended up watching 1 movie "Superman vs Batman" that was 1 of 4 options of movies that come with the $25.95 package. Other movies available are an additional $5.99 to "rent". Wow...ruined."
Cons: "See the pro section it won't let me copy and paste into the con section."
Pros: "See above."
Cons: "See above."
They allowed a person who illegally refused to wear a mask in the terminal to board the plane after he placed a surgical mask over only his mouth as he complained loudly and sarcastically about the supposed requirement with which he still clearly and obviously refused to comply. They allowed a mask refuser to board unmasked and fly. This is absolutely inexcusable. He should have been arrested, not allowed to board and breathe on innocent people.
The food could have been much better The service was good
Cons: "Plane was clean. Leg room was adequate for a 6 footer. Wafer cookie was good. Crew was nice."
Pros: "Easy check in and boarding, friendly crew, comfortable seating."
Cons: "No suggestions."
Pros: "I requested and picked a window seat but unfortunately. Got isle seat. I requested a Muslim meal and I got pork in my choices."
Cons: "Honer the requests ."
Pros: "Seats were very comfortable in first class. Very happy with that experience for short haul flight. Enjoyed the service. Flight attendant checked on me multiple times and offered beverages."
Cons: "Snack/food choices."
Cons: "The flight was delayed."
Pros: "Crew was very friendly."
Cons: "Missing my flight."
Cons: "I didn’t not like being delayed an entire day because they had a problem with my wife’s name in the system"
Pros: "The pilots were informative with their announcements and we were informed of turbulence before it started. We also got in ahead of schedule. I also appreciated being able to ask for a glass of water between services as I had fallen asleep."
Cons: "The negative experiences started before we got on the plane. Boarding began slightly behind schedule and was very disorganized. People were all standing in the boarding area and out into the walkway for the concourse. I feel it would be better to have boarding groups come up individually or two at a time. (While group one boards, group two convenes. Once group one has boarded, invite group three to take their place.) Once group three had boarded, an announcement was made that there was no overhead bin space availble for the entirety of group 4. It seems a bit ridiculous that nearly half the plane wouldn’t have overhead space. It took awhile to board group 4 as everyone had luggage to check and once we finally got down the jetway, we had to wait another few minutes before being able to get to our seats as the flight attendant for first class insisted on taking drink orders while she stood in the aisle. I understand this is a perk of first class but I feel it could be better executed. These seats are boarded in group one so to have drink orders incomplete by the time group four is trying to board is irritating at best and incompetent at worst. Once finally at our seats, it became apparent that the announcement about lack of overhead bin space had been made a bit early. The bins were on the full side but they definitely had space available. Also, much of the space had been taken up by jackets and bags that would have fit under the seats; which I felt could have prevented nearly all of the checked bags. The flight was uneventful with minor annoyances like having to pay for entertainment and any sort of food. Even southwest provides entertainment free of charge and I consider them to be more of a budget airline. If I fly Lufthansa again, I will not take a domestic flight through United and will instead book via southwest to and from the international airport Lufthansa flies out of."
Pros: "The crew were great, but"
Cons: "the airline had to hold the connecting flight because of gate assignments"
Pros: "Attendents were very nice."
Pros: "GOOD JOB BY FLIGHT ATTENDANTS;FRIENDLY AND EFFICIENT! I AM A RETIRED AIRLINE PILOT"
Pros: "Crew was trying to do their best and make the poor experience as good as posible woth positive energy"
Cons: "Flight was delayed for 2 hours after we boarded the plains and heading to the runway to take off. We had to return back to gate, sit in our seats for 45 minutes. Then we were told we need to get off plain, and board a new plain at gate 72. There was a miss communication and we had to go to gate 82 instead.... just a horrible experience."
Pros: "It was quiet, staff were chearful!"
Cons: "A little cramped in the middle."
Pros: "Boarding went quickly."
Cons: "Landing early, then sitting on the plane for an hour and a half, which made me miss my connection for the second time in my last two united flights. Being given no assistance in how you rectify my situation and having to figure it out myself, then boarding the next flight late. Recieving no compensation for the inconveniences United caused me on both of the last two flights I've taken with them."
Pros: "A 3-hour stop over for the connection was not enough!!! The flight to San Francisco was delayed another 90 mins, causing me to miss my 15-hour flight to Singapore, although we arrived 10 minutes before the United Flight! Ten other passengers missed the flight! A travesty! Worse, with "no hotels available", I was rerouted to Chicago for a flight via Tokyo at 1300 the following day! In short, a 30-hour trip became 48 hours of hell and of course an 18-hour delaed arrival in Singapore. But there was more: my luggage was "lost" and thus arrived two days late!!!!! The only saving grace: friendly and helpful UA staff in San Francisco and especially in Chicago. Wow! I deserve some compensaton, wouldn't you all agree?"
Cons: "Please see above!"
Cons: "Everything was trerrible on this flight! We were delayed from our first connecting flight out to SF to LA and we're put on a different flight connecting to Houston to get us home sooner. We were told by the gentleman at the check in that our correct boarding passes with our seats sitting all together would be given to us at the boarding desk. That was the biggest mistake ever to take this flight because we were then delayed 3 more hrs! Not only that but when I approached the next gentleman at the boarding desk in Houston he was super rude! He was yelling at me when I told them that "they in Dallas,the worker at the check in" told me to get my boarding passes in Houston. He kept yelling saying "there was nothing he could do that he could do that he didn't know who THEY were but that I was talking to him now and that's why he is saying" I tried explaining to him that I just wanted to make sure I got in the right flight home because this is what I was told to do by the employee in Dallas. Not only that but our connecting flight to Houston was horrible! The flight attendant (the male) was very very rude!!! He also was yelling at my niece and nephew when we were trying to put the carry on bags in the compartment. And telling us we could have anything underneath the seat when clearly we could have our personal item underneath. Overall we had the worst experience with United and will never again fly with them! I understand delays may happen but there's no need for the employees to be so rude. so much for their customers service!"
Pros: "The crew was super friendly and helpful, I got the window seat and I love that, on and off the plane in record time."
Cons: "Absolutely nothing"
Pros: "The crew and service was very nice and pleasant"
Cons: "To hard to use the inflight entertainment from wifi and that it was delayed"
Pros: "Seats have some good cush to them"
Cons: "I specifically bought carry on luggage that meets the standards so that I would not have to go baggage claim as it would weigh heavily on my schedule. As I stood in line and noticed all of the huge "carry on" bags more than 2 I was astounded when the flight attendant said my carry on would have to be loaded with the other luggage. When I offered my rebuke she scolded me and said the luggage would be there before me....how the hell is that supposed to happen? To make matter worse the flight "attendants" stopped serving half way and when they started again I got trapped by the bathroom and did not get back to my seat in time to enjoy a beverage....not that I was offered one."
Pros: "Nonstop BNA-SFO"
Cons: "United Economy Plus bulkhead was awful. I was seated in seat 7D - there was no bulkhead for me or middle seat - just a curtain. The screens and tiny pockets were only accessible over another passenger. The seat stuck out into the aisle so I was bumped by 200 other passengers at least once - not to mention the flight crew. Finally I had my emotional support dog with me and the crew told me I should. It be in that seat - the seat was assigned by the United Accessibikity Desk as a good one for a service animal - and I had zero choice in the matter. Baggage claim at SFO took over 45 minutes to start -I was home in San Francisco in only 20 minutes after getting my bag."
Pros: "I appreciated that the pilot was very upfront and honest with us about the delayed flights going into San Francisco."
Cons: "My flight got delayed so much that I ended up cancelling my trip."
Pros: "The desk people were nice in Phoenix, AZ"
Cons: "Our flight was delayed 6 hours so United rebooked the whole flight, however they made no attempt to inform us before we arrived at the airport. We found out when we arrived to our gate to board. So because we did not know about the delay until the time of boarding, we missed all other flights out because it was 8pm and no more flights could take us to our final destination. We did receive a hotel voucher but we had to pay for a taxi back to the airport as well as we had to pay extra for our car that had been sitting in the airport garage overnight. It should have been $2.50, but because it sat in the garage overnight we had to pay $20."
Pros: "The flight was on time. Boarding on and off was good."
Cons: "The in flight wifi doesnt allow streaming. It was lame and there was no free in flight movies. So other than sleeping or using an app to text there was nothing you could do. In flight wifi isnt worth buying."
Pros: "The employees were kind, considerate and professional."
Cons: "I don't have any complaints at this time"
Cons: "I decided to take another carrier in the aftermath of United's terrible treatment of paid passengers/customers. United doesn't deserve my business (ever again)."
Pros: "The crew was very nice and good."
Pros: "Everything from boarding to landing was great."
Cons: "Missed connection in sfo. Had to stay overnight in sfo."
Pros: "The actual flight itself was fine."
Cons: "The flight was delayed. I was told it was due to "weather issues", and that i'd more than likely miss my flight, and that there was nothing they could do about it. I ask the guy to print me some sort of itinerary to show my work, and it shows "mechanicall issues", not weather. Confirmed this with their website. I was told I'd probably be arriving in Seattle around 1-1:30AM. By pure chance, my flight from San Fran to Seattle was ALSO delayed (due to a late incoming flight), so I was able to board my original connecting flight. However, this still put me in a bad situation. I use public transportation, which wont be running by the time I arrive. LooKS like I'll be forking out $50+ for an Uber or Lyft home. Thanks, United. I only ever get delays when I fly United."
Pros: "Crew was great, friendly and professional. Landed early which is always a plus."
Cons: "Just wish they'd give you the can, seems cheap, though the snacks are decent."
Cons: "The flight was delayed for 30 minutes because they couldn't find the flight attendant. The seats were extremely close to each other. And I'm not a very tall and my knees were touching the front of the dead."
Cons: "I had to cancel the flight I didn't make it"
Pros: "This was a connecting flight from phx. Delayed in phx and sfo. Boarding was also slow. Employees tired and crabby."
Cons: "My first leg of flight was delayed two hours and my connecting flight was cancelled. Waiting in line for 3 hours with almost 100 people with NO intervention. This is a joke!"
Pros: "They were helpful about getting me on another flight, however it didn't leave until the next day."
Cons: "My flight was cancelled, they wouldn't route me through another airport, nor would they offer me any compensation for the inconvenience and expense of having to be stranded another night.This is why I normally fly Alaska, instead of United. United needs to step up their customer service. I wasn't even given a seat. They said I had to actually go to the airport in order to get a seat. They could've upgraded me, or put me on a direct flight, but no, they didn't."
Pros: "The stewardess at the back on the plane was very friendly."
Cons: "HAHAHAHAHAmuwahahahahahahahaha If it had been a life and death scenario I might not find it all so very humorous. But the fact remains, that you DELAYED MY FLIGHT FOR SEVERAL HOURS, several times in a row, to the point where taking my trip was a pointless endeavor. Ruined plans. Missed exam that was paid for. Spent 5 hours of my life at the airport, luckily came to me senses and decided to go home, go to bed (at 2:30am!!!), and handle cancellation of my flights (that I would no longer be taking) in the morning. UNITED - zero stars. Will never fly you again. Guaranteed."
Pros: "Flight crew keep kind and courteous."
Cons: "Did get to my father's memorial service on time"
Pros: "Flight was quite delayed due to WX. But the crew kept us in the loop and negotiated a better slot with the tower."
Cons: "Our flight was delayed by more than 3 hours. We had to take another flight."
Cons: "I have alloted enough time for my next flight. Your airline crew in PhX did not extend any help in my problem even i asked them very polity in two instances. For me not to miss my flight i left my baggaes in the conveyor and I have to disturbed my friends in sfo to get my bags. I want to be conunmpensated with your poor service. Im expecting your respond"
Pros: "Nice crew."
Cons: "Constant ads on the tv"
Cons: "The flight attendant who read aloud the instructions read them terribly"
Cons: "i was a bit stressed given I had a connection and my flight out of Phoenix was about 45 mins delayed. I made the next flight by 15 mins"
Pros: "The only positive was that the seat next to me was empty so I had a little more room."
Cons: "Flight attendants were unpleasant and plane was very dirty. My seat also felt sticky."
Cons: "Called the airlines to cancel only my flight there to SFO but the full reservation was canceled which made me but a new reservation to come back to PHX. Very poorly handled."
We had a great flight! Check-in was swift and easy and boarding and arrival was on time. The price was the best I found. We arrived to our destination safe and sound!
Since flight was late, we missed that flight and had to spend night in terminal :-(
Pros: "The trip was excellent, the flight boarded and took off on time, and we arrived early! Great flight"
Cons: "The seats are not angled to fit the figure of a person. The back of the seat leans back and the head of the seat is perfectly straight up. It meets at a point where that does not line up with the persons body height depending on the person. If you just leave it at one angle of give it the potential to lean back just enough, People will be that much more comfortable. I wasn't the only person who mentioned this on my flight, in fact I spoke with 3 people and overheard others complaints as well. One angle or at least a centimeter of space to lean back...I don't think it will mess with people behind them since there's no tv or entertainment and I think it will continue to bring more people into frontier."
Cons: "Both trip I had to wait 2 hours or more to leave and horrible service."
Pros: "It was an airplane"
Cons: "Flight was very late, very disorganized. Crew lies about how late the plane is, and why it was late."
Cons: "I will never fly your airline again. Poor service. Never again."
Cons: "Flight was cancelled. This is my 3rd and final time flight with this joke of an outfit. Never gone smooth once."
Pros: "Didn't crash"
Cons: "The flight was cancelled due to mechanical problems. Spent 8 hours in the ape port getting rebooked."
Pros: "The landing was superb!"
Cons: "The flight attendants were not friendly and seemed disorganized and not well trained.. you had to pay for everything making the flight more expensive than other airlines. The plane rattled and seemed old. Never will I choose this airline again."
Cons: "My bag is still missing i don't have critical medication and I can't even get customer service to answer my calls"
Cons: "Expensive fee to check bags and additional fee to choose my seat."
Pros: "Having less carry on luggage made loading a lot faster and easier to get on"
Cons: "Very little information about the mechanical,issues and length of the delay"
Pros: "Service is nonexistent. Website doesn't work. Extra Charges for NOT using the website are insane. Food and beverages are nonexistent. Service is among the worst in the world. Seats aren't much more comfortable than folding chairs would be. Extra charges for absolutely every little thing ( which are normally free on every other airline ) make travel an annoying nuisance. Even carryon bags are charged --- and cost more than checked bags. It's insane."
Cons: "Service is nonexistent. Website doesn't work. Extra Charges for NOT using the website are insane. Food and beverages are nonexistent. Service is among the worst in the world. Seats aren't much more comfortable than folding chairs would be. Extra charges for absolutely every little thing ( which are normally free on every other airline ) make travel an annoying nuisance. Even carryon bags are charged --- and cost more than checked bags. It's insane."
Pros: "The airfare was low, but when you add in all the other charges and inconveniences, I don't think I saved much."
Cons: "They charge for bags. I had to pay $45 for a take-on. ($40 for checked bags.) Pay for bags on-line to receive a discount. They charge for water. They charge if you want to reserve a seat. The flight was over an hour late departing. We waited at our arrival gate for more than 10 minutes before we started deboarding."
Pros: "Initially i liked the price and flight times available. I had to call the customer service line and the rep was very nice and helpful. Front counter experience while checking bags was quick and easy."
Cons: "While trying to check-in, website had a glitch so had to wait til the next day to complete my online check-in. Once it was done, you all don't send a pdf/email of boarding pass without getting app. That was lame. Frontier charges for EVERYTHING which was incredibly disappointing. Felt i was scammed into a "great deal" but ended up having a bunch of extra charges that I wasn't anticipating at time of flight purchase. Cost of checking bags or simply bringing a carry on could quickly surpas the price of the plane ticket. It took an extra hour for the flight to depart because of a malfunctioning jump seat, which happens. However, there was no effort made to make it up to us. Then i realized that soft drinks are also an additional fee. That was unbelievable. You all can't even give your customers a 30 cent can of soda as part of their flight purchase or in effort to make up for the avoidable time delay. Also, the flight wasn't even half full. But they crammed everyone together on a few rows in the middle of the plane. Having seat assignments that are more evenly distributed would have been appreciated. And then the seats don't recline! Finally, we arrived to SFO and got dropped off in the intnl terminal, which was fine. But the flight attendant announced that we were in carrasel 6 but failed to mention that it was in a completely different terminal. So half the passengers went to the wrong carrasel just to find out that we had to turn around and go to a different terminal. That too could have been avoided by having proper communication. Seems communication and customer service is not a priority for Frontier."
Cons: "Terrible airline experience. There was a charge for all bags, even carryons! Did not like being charged $40 per carry on bag - I purposefully packed a small bag so I could carry it on; however, they charged me and my family for each carry on bag. Also, no leg room at all...my knees were against the seat in front of me (I am average size). Will NOT fly on Frontier again!!"
Cons: "A word of caution to anyone flying Frontier airlines. Carry on bags cost $40 each way. Even checked baggage is cheaper at $35. Don't forget to add the extra $70-80 when you see the tickets slightly cheaper online. Plus, it will cost more to select seats to sit together and even the snacks/drinks cost money. I'm shocked I didn't have to pay extra for a pilot."
Pros: "The airlines gave us $50 because of the delay."
Cons: "We had to wait 4 hours for our flight."
Pros: "Quick and easy"
Cons: "Slightly small"
Pros: "I liked how fast the boarding went. The flight attendants were very nice. The wine was nice. We were kept informed about the fact we were running late. Still arrived on time. Plane was clean."
Cons: "No entertainment! But I expected that so that is okay. Unclear why the question. People next to me bought a snack but the one they wanted was out. They were disappointed. I did not like the fact that luggage is so expensive to check. I could not believe I had to pay for a seat once I had bought my ticket. I thought that was part of the price of the ticket. I can't fly standing up."
Pros: "The time of the flights, and the quick security at the terminal."
Cons: "Hidden fees for everything. You book your flight for one price. (mine was about 100$ less than other airlines at time of booking) -Then they have you pick your seat (charge) -Then if you want to check a bag (charge) -Then if you want to BRING A CARRY ON (CHARGE) It ended up being way MORE than the other flights I could have just booked on other airlines. (I booked at $220.00 and by the end of my trip spent $373.00 with Frontier) Also, the returning flight was delayed 45 minutes but I received no notifications."
Pros: "Low fare originally"
Cons: "My bags and seat was almost as much as the cost of flight Seats don't go back. Tray table very small. Not enough room"
Cons: "At no time was I ever advised I would be charged for carry on luggage."
Cons: "Seriously, it was a horrible experience. Everyone complains that they're misleading with the cost, but it really just adds up to what you pay on other lines, maybe slightly less still. BUT, so not worth it. Spend the extra money elsewhere. Terrible customer service. Seriously, there were 3 people that were nice, everyone else was flat out rude. Both on the phone and in person. And I was nice to them even though I was really upset, which was hard to do. Our first flight was delayed 8 hours for maintenance. We got a $10 food voucher and a $100 flight voucher. Not the best compensation considering the duration of our time in the airport and the cost of food, plus the fact that our flight was more than $100. We couldn't use the flight voucher on our return flight because it was already booked (even though a supervisor prior to that said we could), so that was worthless since I have no interest in flying with them ever again. I found out later that the flight voucher can at least be used for baggage and seat selection on the return flight, which no one mentioned even when I specifically asked multiple people (including a different supervisor) what it could be used for. But that didn't help me out either since... the flight back was flat out cancelled 40 mins before it was due to leave because they didn't have a crew to fly it due to weather issues elsewhere. The next flight they could get us on was two days later or 2 weeks later... We got a refund, but of course since it was such short notice then booking on another airline was far more expensive and they don't make up the difference. It seemed like Frontier runs things so tight that they don't have any backup plans for what I would assume are not wholly uncommon things, like maintenance and weather issues. And, as other people have pointed out, they were the tiniest seats I have ever seen. All I could think once we got on the plane was, "Thank God I'm not fatter or taller and thank God we weren't stuck on the plane itself!""
Pros: "The flight was very smooth and the crew was very courteous."
Cons: "I also don't understand having to pay for your carry-on. At least make the first one free. I understand it's more along the lines of weight for the plane and which would affect the amount of fuel but that should all be calculated when they review the passenger manifest and assume that people have at least one carry-on and then adjust fuel accordingly for people who want to bring more than one carry-on. I gave food and entertainment a one star because my flight was a short flight and we didn't get really either of those except having to buy snacks and some soda"
Pros: "Low fare"
Cons: "No beverage service-not even free water, really? Having to pay even to suggest where you might sit. One gentleman had to pay for his carryon, even though it fit in the baggage size indicator."
Pros: "Cheap, until you had to pay for bags and drinks."
Cons: "Had to wait for over 1/2 hour to disembark."
Cons: "They charged for my carry on bag unnecessarily so my baggage ended up being as much as my ticket."
Cons: "I don't like paying for my seat or a cup of coffee. Hate paying for my bags, yes, even the carry on. Just give us honest fares and make it a nice trip - you're going there anyway, right?"
Pros: "Boarded quickly, smooth flight and got in 20 minutes early all at a great price."
Cons: "Very cramped seating"
Pros: "this plane was way better than the last Frontier aircraft, the seats were leather and had head rests and they had TVs."
Cons: "TVs cost money."
Pros: "When we got to the airport the kiosk was not working, and no one was at the counter. Checked in online, they charged us $45 per carry on (didn't read the small print, because it's so small, and no other airline I've been on charges for carry ons). To check a bag was cheaper, $35 but no one was at the counter. Also, they charged us $20 per seat when we checked in, did not give us the option of a no-charge seat online. (even though we did have tickets) So, I paid an additional $130 for the 2 tickets total. Shabby airline."
Pros: "The price is the only thing I like of the initial flight oh that they didnt charge for water and ice."
Cons: "All the fees that you had to pay - pay for carry on, pay for hecked bag, nothing free given to snack on, the flight attendants were snoody, rude, pushy sales ladies, seats were very uncomfortable. Understand now why they offer low fees because they have cheap, cramped seating, and so they can charge you for everything (soda, snacks, carry ons, etc)."
Cons: "No free soft drinks"
Cons: "I understand charging for luggage, but they rig it so that it is cheaper to check in a bag than to carry it on (wtf??). This normally is not a problem but both ways to SF they had issues at the baggage carousel and we spent 30 mins waiting. They also add a $13 fee both ways for any seat on the flight, then if you want a special seat with legroom it is $25. To me that should be illegal. You sell me a ticket but I have to pay for a seat? WILL NEVER FLY FRONTIER AGAIN"
Pros: "Nothing. Worst airline ever. Rude, incompetent staff."
Cons: "The $60 charge for carry one that I discovered as I was about to board the plane. In 42 years of travel, never been charged for this. My bag ended up being more expensive than my flight! I thought I had found a $49 bargain flight on Kayak, and it ended up being a red herring. I feel completely ripped off. Not to mention, I saw a member of the flight staff treat 2 passengers ahead of me with very little respect. I was not the only passenger fooled by the carry-on scam. This entire experience with Frontier was like a Quentin Tarrantino movie. Never again!!"
Cons: "it took 45 minutes for my bag to come out"
Cons: "Crew was condescending and rude. There were young adults in a group around me and my companion, who also look young, and the way the flight attendant spoke to us about technology was rude."
Cons: "Frontier has trained their staff and written their website to "threaten" passengers into buying extra's like bags, assigned seats ."if your bag doesn't fit we will charge you 120 at the gate", I cant' guarantee a refund" "you may not get a seat if you don't buy one online (they warn you three times on the website before you can complete online check in...we were "randomly assigned" 6 seats together for free by skipping the buy seats step and completing online check in). On frontier you can only take one personal item for free. carry on is $70 (35 one way) and checked bags are $60 (30 one way)...MORE at the airport. I also fault Kayak here, they don't compare apples to apples - united carry on bags are free.. I bought 5 checked bags (6 people flying), but we decided to just do a personal item in the end. Turns out you can only get bag refunds at the airport ticket office ..not online or by phone. The ticket agent said there was no guarantee we would get a refund, but she would put a note in our record. Hmmm....prepaid $300 for a service we didn't use and may not get refunded. Online check in tries to bully you into buying seats...you have to say no 3 times before they let you complete check in. That would have been another $120 for the 6 of us. The best for last. On the return flight home, we went to ticketing agent to get refund for return bags ( the outbound ticket agent would only put a note in our record for the outbound flight, so we had to stand in line again for the return flight). She told us there was a gate change and sent us to the international terminal (a different terminal than the rest of Frontier flights). She marked the new terminal on our tickets. We were at the gate for 45 minutes and realized there were only about 10 other passengers for our flight there. I tried to call frontier on the white airport phone. They just had a recording and told me to dial an 800 number. I was on hold for 20 minutes before i got a person who said he couldn't get me any information. The flight wasn't listed on the departures board in the international terminal we had been sent to, so finally we decided we'd better go to the original gate. We had to go to another termanial, go through security again, and found our flight boarding at the original gate. The woman who sent us to the wrong terminal was at original gate loading passengers, so she knew there had been a mistake. She said they had made two announcements. The trouble is, the announcements were not audible in the international terminal. I told her there were several other passengers at the wrong gate, one of whom was elderly and would need help making the flight, No apology, and when we continued to try to get help for the other passengers, they, told us to move away from the podium or they would call security!!! ARGH!"
Pros: "Staff were nice"
Cons: "Paid $85 for my 2 pieces of luggage - what a trap!"
Cons: "First of all, they charged me to check into my flight. My $131 ticket turned into $183 and I hadn't even checked in for the way back. Not only did I have to pay for a seat at check in, but I had to pay $40 to brin a carry on!!!! So what the heck did my ticket pay for?!?! Once I choked down the extra $53, I went to the gate and the flight was cancelled. The gate attendant offered a refund or to put me on a flight the next day. He wouldn't look at other airlines for me. The only nice thing they did was make the refund process easy on the phone, since I had to leave the terminal to find another ticket counter to help me. I will not be flying frontier. Ever."
Cons: "the time , the plan is not on time and the customers service they are not patients ."
Cons: "I did not like the fact that I had to pay for placing a carry on in the overhead compartment, when most airlines do not charge for that. Also, the price for a carry-on was more expensive than a check-in bag. Then our flight was delayed for 3 hours and the board at the airline still showed "On-Time". After we landed in San Francisco from Las Vegas, we were stuck on the tarmac for 45 min. and could not leave the plane. While waiting on the plane I was how your baggage handlers were literally throwing the passengers luggage because they failed to drive the cart closer to the conveyor belt (now I know why luggage looks discombobulated). When we were able to leave the plane(we were off loaded at the international airport), the flight attendant failed to announce that our luggage was moved to the domestic terminal. She only announced that our luggage was going to be at carousel #12. Both the international and domestic terminals have a carousel #12. All the passengers waited at carousel #12 in the international terminal for at least 15 mins. Then when we found out it was at the domestic terminal, we all had to walk about 1 mile. My overall first time experience with Frontier was absolutely horrible. The staff was very unhelpful and did not inform the passengers properly which cause the passengers more time at the airport and less time at their final destination. Terrible, terrible airline. I would never recommend this airline to anyone at all."
Cons: "Flight delayed by 3 hours, forced me to pay $40 for my carry on, terrible seats, were charging for a can of soda"
Cons: "They didn't let us board despite us checking in before doors closed. They sent us away to find another flight vs helping us find one. Poor customer service. Then they made us feel guilty looking for us at the security check for holding up the plane, when they sent us away in the first place!! Miscommunication among their crew. We had already bought another fare since try refused to let us board. We got there 30 minutes before departure and they didn't let us board! Even if they saw we had 3 kids with us!! Will never fly with them again anyway, they charge you for everything!"
Pros: "Very comfort ride. Vert Comfort take off and landing. love this time"
Cons: "Because even we have to pay for the drink ( soda)"
Cons: "Nickel and dimed for everything. Unfriendly staff. Just an all around horrible experience."
Pros: "Initially, good price... Friendly staff, plane was clean and comfortable."
Cons: "Surprised with carry-on fee for my bag that would've simply fit under seat by my feet. Though, gentleman at counter was very kind and explained details of how Frontier works and why able to keep flights at lower price. Flight delayed, which understandably happens. The concerning issue was there was not a single agent anywhere to be found to explain incoming flight was running behind and delay was only a half hour. Simply said, it was strange that there was not a single representative to update the customers with details, and calm angry travelers with schedules to keep."