first class seats were dramatically less comfortable than competing airlines. we also had to wait 40 minutes to find a gate which is unnaceptable.
The only real complaint I have was the device website did not work for getting back to the homepage “404 not found error” and need more choices in movies, more current titles for guys. Action section was very small.
Pros: "The crew was very nice, polite, and were mindful our my needs."
Cons: "The seats could have been more comfortable. I had a long flight and was hoping to sleep in the plane. My seat had a reclining feature, but I still had a difficult time sleeping and my neck was sore."
Pros: "Got here early"
Cons: "Crew wasn’t particularly outstanding, they did a fine job. Not proactive at all. Pleasant when asked."
Pros: "Boarding was unsatisfactory. I and my family were the initial few people who boarded the flight. We were asked to check in the bag saying the bag was little big while many people who boarded after us had bigger bags. We had a carry on roller bag, small carryon bag and a back pack for the 5 people from the family and we were asked to check in the bag. While people who had 2 bags per person with the carry on roller bags bigger than ours was allowed to carry the bags inside."
Cons: "Boarding experience could have been better"
Pros: "Cool to get bonus points for the trip"
Cons: "Would have been nice if flight attendants walked the aisle regularly during the red eye flight, I was very thirsty and in a window seat with 2 sleeping people..."
Pros: "The new seats are great - outlets and usb ports that actually work and seats that are comfortable. While I like having the entertainment screens provided, since I had a nice device to watch films, it was very pleasant. A couple of good films were available."
Cons: "I don't understand why the people who get seats in the rear of the plane have to board last. Not only do they have the discomfort of waiting to get on the plane and sitting in the back, but there is no room for carry on luggage by the time they get on. It seems like a double whammy."
Cons: "The Flight Attendants were very kind and super attentive!"
Cons: "Food. Meal service. Coffee. Screens for movies"
Pros: "Our flight was delayed for a red eye to Newark. Guest services was nice enough to give us meal vouchers because they couldn’t rebook us on another flight."
Cons: "The boarding gate changed. Intercom system announcements could be better."
Pros: "I sat between two people who were lovely to talk with, but were much larger than me and i felt squished in between them. I felt pretty claustrophobic. Note to self, to choose window or isle."
Cons: "longer seats."
Pros: "Entertainment selection was really great. A large number of excellent movies"
Cons: "Seats felt even more narrow than I am used to, and area under seat seemed smaller. Could barely fit my backpack underneath."
Pros: "It was a quick flight"
Cons: "A bigger complimentary snack should be provided"
Cons: "It is much better now"
Cons: "No problems at all but flight was rerouted to San Jose"
Cons: "Ventilation, flight was stuffy."
Cons: "No blankets on an overnight flight is just cruel."
Cons: "9:30 am flight was cancelled and I was given a 1:30 pm flight instead. Coming home the flight was delayed because while the plane and flight crew were there the Captain was not. It sounded like he was flying in from somewhere else."
Pros: "Crew, boarding and super early arrival"
Cons: "Seats are very comfortable, food options couldve been better and there was no inflight entertainment"
Cons: "More room and more padding."
Pros: "The crew was friendly."
Cons: "The seats were very uncomfortable. They were unable to recline at all!"
Pros: "Service. Comfortable plane."
Cons: "Delay Part not available"
Pros: "The crew was excellent. The entertainment was good."
Cons: "They changed our seats from the original ones. We ended up in the last seats. No way to recline. Very noisy."
Pros: "Boarding was quick, uneventful. Standard issue, the passengers were on their own to stow bags, get seated...even as crew was requesting that bags be turned on their sides like a book to provide as much room as possible. Then please go through the cabin and assist. Otherwise it was fine because no one has anything approaching expectations these days."
Cons: "This plane was older, smaller and less comfortable than the one we flew from JFK to SFO. For 5 plus hours it wasn’t the most inviting. At landing several people appeared desperate to deplane, perhaps to make connections but no one assisted them. There were also passengers from the rear of the plane up and in the aisle immediately which just causes tension and friction for those still seated. That’s when I want to and did say something to certain individuals and made them wait. But this is the flight crew’s responsibility, not the passenger’s."
Pros: "Pilot was excellent The movies Flight was really smooth Take off and landing were perfect"
Cons: "Inadequate bathrooms Loud noises Crowded Attendants were rude at times"
Cons: "They lost my luggage and caught us at Newark airport for around 2 hours and did not pay back. They gave us a cheap coupon with limited duration. Plus, they broke my luggage and never paid back."
Cons: "I don't normally leave reviews, but words really can't describe the nightmarishness of what should have been a quick four hour flight from San Francisco to Washington. Seats for my wife and I were not where I had reserved. Plane had one working lavatory for a cabin of 150 economy passengers. This resulted in a line that stretched the entirety of the single aisle of the plane for the majority of the flight. The second toilet simply had a piece of paper with sharpie that read "DO NOT USE!!" There were two attendants, one of whom wore a t-shirt and was mostly indistinguishable from the passengers. Didn't get so much as a cup of water until over two hours into the four hour flight. No snack, but that's the least of my complaints really. The attendants spent most of the flight in the back of the plane discussing their new vacation lottery and where they were going to go out drinking when we landed–I know because the rear of the plane was where I ended up, forced to smell the single working toilet, in a seat that didn't recline."
Pros: "Courteous crew, quick boarding and roght time flight"
Cons: "No free snacks for a six jour flight. Restrooms were too small."
Pros: "clean and spacious"
Cons: "Nothing at all"
Cons: "New York airports are always delaying landing and getting to the gate by at least 30 mins. Nothing to do with the airline I assume, but still quite frustrating to do detours and spend extra 30/40 mins in air or taxiing."
Cons: "Seat was broken and would not recline so incredibly uncomfortable for red eye. I was freezing (though I’m often more chilly than others). Not great food options."
Pros: "Excellent boarding arrangements. Great selection of entertainment shows. Crew were good hospitable."
Cons: "Seats were too bad. Half the seats on the flight were not able to be pushed back. Uncomfortable journey. Food selection wasn't the best. Also the quality could be questioned."
Pros: "A lot of leg room and I’m a short person so I was swimming in my seat! Also love the free movies! Can not complain!"
Pros: "Leg space was good"
Cons: "The economy should also be provided lunch. There is no use for entertainment without headphones. They should provide"
Cons: "Didn’t know that Alaska and virgin America were now one, great in flight entertainment for the whole family."
Pros: "free drinks"
Cons: "Slow and disorderly boarding at SFO"
Cons: "Babies in the same row of seat, fussing on descent, gives me a headache."
Cons: "No food"
Pros: "Flying with Alaska Airlines was great. The flight was on time and the staff were super professional and courteous. One of the passengers was sick and the flight attendants handle the situation very well. I definitely recommend flying with Alaska Airlines."
Pros: "The plane felt and looked clean. Crew members decent."
Cons: "My chair was broken and did not recline. Crew member apologized and said they would make a note of it. Also, the flight does not serve a single complimentary snack. Not a single peanut in a 5+ hour flight from California to New Jersey."
Pros: "The crew were great, security at the airport took over an hour to get through so I arrived at the gate 10minsbefire takeoff. The crew were great in getting me on board and checking my luggage was still there t"
Pros: "it made it on time.... we travel / fly a lot. First time with Alaskan an was far from impressed"
Cons: "All out of food... morning flight an no warning or anything g. We could have ran an got something before boarding started .... they drive the cart by with what I guess... the only 2 options of each category for the first 10 people... to then say... o sorry we have nothing.. An no compensation for it but sorry.... do u a humus pack for 8 bucks.... then one second later when my wife decides she wants it... they say they just gave away the last one... it was redic. Not to mention weren't even all the way in the back Glad to see a few people up front able to eat..."
I don't recall hearing any boarding announcements, people just started getting in line. Flight attendants were nice. A bit chatty with each other but helpful enough during our tarmac delay. Plane ride was very comfortable.
Pros: "The crew in the plane was good and the fly was good."
Cons: "Boarding crew in front desk was not too friendly and could have used better words to communicate. Seen I was waiting for 20min before realizing that my gate was changed after check in. I approached the lady in the front desk to see if it was time to get my seats assigned. The lady in the front desk asked me in Spanish if I new English seen I was speaking Spanish to her I really don’t get why me knowing English had to do with me getting my seats. Also I went to gat 7 cuz that’s the gate I printed out 1hr before my fly but had to run to gate 3 cuz JetBlue changed gate seen 7am but couldn’t change it on the check in printouts/information (does that even make sense). Finally the answering service is a lottery you have to pray you get someone nice(and I hate to say this cuz I’m Puerto Rican but we can be so rude in customer service). You can tell from the accent a person has where they from and every time I get a Central American person they are so nice but when you get a Puerto Rican person they can be so rude and almost always you get nothing answer or done. This particular time before my flight I call to get my seat cuz when I flew to PR and almost always I call 24hr before my flight and get my seats assign free of charge. Not this time the customer rep answered and I tell her that I’m calling to get my seats and she answers you can do that when you check in, I tell her that I try but I’m being charged to get them and that in my previous flight the girl said to call 24hr before this flight and I could get them assigned free of charge (which was true cuz I had call for my fly going to PR and the girl also said it too) and the customer rep said well it probably cuz is not 24hr before yet. I told the rep yes it is I’m currently on my way to the airport but I want to get them before I get to the airport and the rep answers well you can do it when you get there (mind you I’ve been on hold waiting for almost 2hr that’s why I’m on my way to the airport cuz I usually do it 5-6hr before my flight but the answering service has been very busy) I tell her that I’m trying to save some time and get them before I get to the airport and the rep said well I can’t help you cuz we can’t give you seat on the phone you have to do it when you check in or wait until you get to the airport and they’ll give you your seats. It’s very frustrating that there’s people like this and they are from the same birthplace as you. So sad!"
Cons: "Syncing phone to flyfi entertainment"
Pros: "Crew was friendly and accomodating"
Cons: "On board entertainment was poor at best"
Pros: "Great crew. Great plane."
Cons: "I feel like JetBlue used to have more/better movies"
Pros: "Professional crew and new aircraft ."
Cons: "Delays on departure and arrival."
Pros: "Crew members"
Cons: "K, my seat couldn’t recline-both ways. Tv- audio system was messed up on the way back."
Cons: "Flight turned around halfway and returned to origin airport. A full explanation was never given."
Pros: "Good legroom in economy. Friendly, helpful flight attendants. Multiple snack choices."
Cons: "More LA SF Bay Area flight options."
Pros: "Very comfortable seats and great snacks"
Cons: "Really small bathrooms in Salt Lake City gate area. Terrible wait!"
Cons: "After being delayed going from Newark to Ft Lauderdale-Hollywood by an hr, I was then delayed TWICE going back! First time flying with JetBlue and I’ve never been more disappointed! Rather not have any legroom and make it to my destination ON TIME then to be an hour an a half late!"
Cons: "I bought two tickets together, adjoining seats but they gave us different boarding zones"
Cons: "They had to reset entertainment sets 3 times before they started working. This happens regularly on the SFO to BOS jetblue flight."
Cons: "My entertainment didn’t work on both flights , and WiFi was also “broken”"
Cons: "The food"
Pros: "The entire trip was comfortable I have no complaints"
Cons: "The flight was delayed 2.5 hours without reasoning. Wish it wasn’t delayed or that there was a reason. Otherwise, I love JetBlue!"
Pros: "Each seat had power outlet for laptop as well as a USB port"
Pros: "Definitely more legroom on jet blue."
Cons: "Leaving an hour late."
Cons: "Booked to travel with others and return flight itinerary was changed prior to our trip. Friends have to wait longer at airport and we now have to leave earlier. Outbound plane broke and we ended up leaving 3 hours late. Updates were poor and we were left wondering what was happening. Got to our destination at 3am. Given a $75 credit that can only be used for future tickets. Why not for baggage or seat upgrades? Not planning to fly this airline any time soon."
Pros: "Everything was perfect"
Pros: "Seats were comfortable and great entertainment."
Cons: "Headphone jack had static"
Pros: "Great friendly and understanding staff"
Cons: "Turbulence kept waking me up. As always, leg room isn't quite enough to keep knee-pain away."
Pros: "Entertainment was great with many options and WiFi included."
Cons: "I think it is time for US airlines to offer complementary meals, especially in a 6 hours flight across US! Just a small bag of chips for a 6 hours flight? European airlines offer full meal for a 2 hours flight..."
Pros: "Service with a smile!"
Cons: "Absolutely nothing!"
Pros: "Cabin crew was warm, friendly, engaging, fun, yet professional and prompt with their service"
Pros: "The boarding crew was amazing, my boyfriend and I had different seats and they were able to arrange for us to sit next to each other. They were polite and very accommodating."
Cons: "The flight was terrible it seemed like this was the first time the pilot drove a plane. Even two pilots that were sitting were speaking about how terrible the flight was. And the flight attendants were acting like they had no home training, no manners/ professionalism and always had an attitude. These flight attendants were making jokes about a belligerent passenger instead of trying to help fix the situation. This was my first time ever taking a JetBlue flight and will sure be my last, especially when I paid 100 dollars more for this flight than what United was offering- I should of took United."
Pros: "fast boarding and no lines for baggage drop"
Cons: "delayed flight almost stayed up all night."
Cons: "It is very difficult to contact the airline via phone. I had to wait almost an hour to speak to a representative. I was told I could call 36 hours before flight to get seat reservations. They should improve phone service. Otherwise flight was very good."
Pros: "The aircraft was clean and comfortable and everything went official"
Cons: "The film did not work"
Pros: "Extra space seating - it's nice to not feel so crammed in. Crew members were very friendly."
Cons: "Crew items stowed in the overheads in row 1 - had to stuff my backpack in there so tight it took two men to wiggle it out. That was on flight one. The next flight, there was no crew luggage/items in the overhead - everything fit very nicely."
Pros: "Movies for free"
Cons: "The one hour delay"
Pros: "I have never seen an airline get the bags off the plane and onto the baggage carousel as quickly as JetBlue did on my flight!"
Cons: "Wished they had sandwiches for sale. It was a noon flight arriving to EWR at 3. That is time to eat lunch."
Cons: "They want to charge for everything. Traveled with my husband but we couldn't sit together without having to pay $200. The seat assignment happened at the gate for us and they didn't accommodate our request to stay together. Seats were small, hard and uncomfortable."
Pros: "Every time the main flight attendant spoke he had the whole plan laughing. Very rare flight but if your lucky it’s a blast"
Pros: "Crew was very hospitable"
Cons: "The headphone jack wasn’t working properly, sound was muffled and fuzzy. Couldn’t enjoy any entertainment provided. The flight was full so I couldn’t ask for another seat either."
Cons: "Flight was delayed over 80 minutes - warning of delay occured after I was already at airport, through security."
Pros: "Smooth ride. Great snacks."
Cons: "Everything was excellent."
Pros: "Courteous an professional flight team. Comfortable seats."
Pros: "Very comfortable and the crew was amazing."
Pros: "captain and crew were friendly and 'upbeat' with addressing passengers. glad there was small drink and snacks offered even if flight was very short. definitely keep the snacks! I was glad to have it as I hadn't eaten anything before traveling and needed it."
Pros: "The leg room is great and that they board from the rear to the front, prevents/reduces how much you're bumping into people to board."
Cons: "Width of the seat."
Pros: "The personnel was very courteous. All stewards, on both flights were vey polite and personable. The seats are very comfortable."
Cons: "The delay, because of a defect in the aircraft. But I was on the second row and I was able to see how attentive the captain was and how he wanted to make sure it was safe to fly as we were."
Pros: "Crew was polite. Nice variety of movies."
Cons: "Apple juice cans are way too small for a good drink. I sat near a very smelly dog that was left unattended to wander down the aisle when its owner left it in his seat."
Pros: "Free upgraded seat"
Pros: "new plane with expanded comfort seating section and in-app purchase of more room were great. I like the self-serve features on the plane for snacks and drinks."
Cons: "The entertainment system was terrible. The touch screen is buggy and not very responsive and Direct TV would hardly work at all. The signal dropped constantly."
Cons: "Idled on the tarmac for over an hour. Ruined my day."
Pros: "everyone was really nice."
Cons: "it was such a short flight that i didn’t have time to be bothered about anything."
Pros: "Head cushion on seat"
Cons: "Customer service needs to be worked on. From ticketing to flight attendants. Poor service"
Cons: "Hand carry shouldn't be charged as other flights."
Cons: "Flight took off an hour late, no video monitors on seats for 6 hour flight, all 3 of our bags did not arrive. Sun country unresponsive to trying to locate our bags. I will never fly with them again."
Pros: "We boarded and took off on time. The staff was friendly."
Pros: "The plane is a decent size, first plane had decent sized seats and headrests that were adjustable, second plane had smaller seats and no headrest, crew was friendly and like that it was a direct flight. Over all a decent flight."
Cons: "My duffle bag was damaged, when I arrived to Minneapolis one of the handles had been ripped off"
Cons: "The flight was delayed 2 and 1/2 hours. The plane was a mess. One of the seats was broken causing more delays. To top it off my golf clubs never arrived. The final straw was listening to the customer service recording tell me for 30 minutes how seriously they take luggage issues. I guess you get what you pay for."
Cons: "Grumpy female agent at boarding gate"
Pros: "Best landing in my 20 years of flying."
Cons: "The plane crew were great but the check-in crew were not professional. The plane was late and they didn't provide an ETA...on both flights. When the plane was delayed going out of SFO, they didn't say anything until 30 mins after we were supposed to fly out. As passengers, I know we are not in charge of when the plane will arrive and when we can board...that's obvious. BUT the check-in crew should have that information and should be able to communicate (approximate) wait times to us. That's all... :)"
Pros: "Easy check-in and boarding."
Cons: "Seat was cramped (even though I'm only 5'10 and relatively trim)."
Pros: "Direct flight"
Cons: "Online Seat selection only on payment and online check-in was allowed only upon seat selection. Indirectly it means collect some more $$ from passengers for online check-in. Boarding sequence was chaotic as there was no sequence after the first class."
Pros: "The cost, seats were comfortable,"
Cons: "The plane was an hour late landing at my destination partly bc they ran out of room in the overhead for bags. On flight entertainment cost $$ and was in the form of an iPad."
Cons: "I’m not sure why an airline, in 2017, doesn’t have WiFi available during the flight."
Pros: "Was not offered accommodation due to their flight delay, which made me miss my connecting flight. Young woman alone in Minneapolis without any help or guidance, very uncomfortable expirience."
Pros: "Love sun country -crew is friendly, plane is comfortable"
Cons: "We were over 2hr delayed... arriving at destination at 2am making a major inconvenience for family picking up at airport and wedding the following morning"
Pros: "Nice stewardesses - very polite and helpful"
Cons: "When I checked in online the day before, I was only given seats that I had to pay an additional charge! I had already paid for my tickets when I booked the flight. This is ridiculous to check in and be expected to pay an additional charge just to get a seat! No snacks unless you pay for them - also ridiculous."
Pros: "Was upgraded to an exit row seat and when I asked the price the agent said it was a courtesy upgrade. It made a big difference in my comfort since I am 6'4"."
Cons: "Boarding very disorganized. We were hurried of the flight from San Francisco to Minneapolis because we were late only to find out that it was the same plane going to Boston and our departure would be delayed. I think it caused some unnecessary panic for passengers."
Pros: "Staff, easy boarding."
Cons: "Uncomfortable seats"
Pros: "Boarding and staff were friendly and easy."
Cons: "Cramped seating, felt like cattle car conditions. Even when able to get free space in empty back, seats couldn't be comfortable. I'm 6' 1", 275 lb. I guess i don't "fit" your demographic."
Pros: "I have never seen such a steady stream (no pun intended) of passengers using the restroom. Crew was having a hard time getting beverage carts out as a result, but handled it with charm."
Cons: "Not enough overhead storage"
Pros: "We had mobility issues and got great help♡"
Pros: "The employees were so attentive & caring. Very accommodating. Was pleasantly surprised."
Cons: "unable to check in online as we bought the ticket thru Kayak. and it didn't flow to Sun Country. Needed to call Sun Country, put on hold for 45 min to discuss with agent. It was not visible that we even had a reservation ntil speaking with an agent. SC website didn't show that we had a reservation. The agent found the reservation. It was a total pain and nuisance to phone in on both legs of the trip..... Make the outside vendors talk to your system."
Pros: "Boarding was smooth and fast. The pilot informed us from time to time where the plane was and how far each spot was from the destination."
Cons: "Two of the three crew members on board ignored me and a passenger next to me when serving water/beverage. We had to call to get it!"
Pros: "This was my first time flying with Sun Country and from now on I will try to always fly Sun Country. The most helpful and polite staff I have ever encountered period."
Pros: "The flight was cheap and non stop! The flight attendant's were all very nice. Also i was able to move to a window seat. This was my first time using kayak and flying sun country and it was a excellent experience."
Cons: "Changed our seat assignments w/o notifying us. Brought it to their attention and the desk clerk changed them for us; however , when they reassigned seats,once again screwed up. Seats she said were available weren't. My wife is tall,has long legs and needs the extra leg room , particularly on a trip of several houers."
Pros: "I am a tall person and on both flights I was offered an exit row seat with more leg room when they saw me. I didn't even have to ask, which is great. In addition I made a mistake with my reservation (off by one day) and they very kindly changed it with no cost. (NOT normally policy, but as a special exception). I was VERY happy that they were flexible in this matter."
Cons: "I have no complaints - except about things that are "standard" in every flight - no food, charging for in flight entertainment, security lines, having to get to airport 2 hours before flight, etc..."
Pros: "I enjoyed te staff. Very warm and welcoming."
Cons: "I didn't like how cold it was."
Pros: "Liked the efficiency."
Cons: "Plane could have been a tad more comfortable."
Pros: "Love the bigger more comfortable seat with the extra leg room"
Cons: "Other than salad (a very good salad) the bbq dinner was horrible. The beef was dry, tough and tasteless! The green beans mushy and overcooked. I asked the attendant for the cheeseburger instead, 10 minutes later she hands me a very hot burger that's still in the bag, no plate, tray or napkins. Sun Country promotes the burger as having Lions Tap seasoning. For the Lions Tap people- you're not doing your business any favors being associated with one of the worst microwave burgers on the planet!! I would be willing to bet the youngest flight attendant on the crew was in her early 60s, not that I have a problem with a senior crew but they were less than eager to please and they seem to have this take it or leave it attitude. I guess when I'm looking at the retirement finish line I'll probably be coasting too. Problem is it makes for a poor customer experience, in this case mine"
Pros: "I was able to reserve a seat few days before flying."
Cons: "i called Sun country on phone and was on hold for over one hour."
Pros: "direct flight from San Fran saved time."
Cons: "everything was fine."
Cons: "Wanting another seat, not in the middle and then being offered said seat for $129. No thanks."
Pros: "SFO to Minneapolis was a good experience"
Cons: "Snack was not provided Requested for a blanket as I forgot my jacket, was told that I could buy one if I needed it Boarding from Minneapolis was a bit messy as they boarded middle rows last and when I got in there was a scramble to find a spot for my cabin luggage as the cabin above my seat was already full. Not a big deal - created a little bit of delay when getting off the plane. Had to wait for 10 minutes to get to my cabin luggage which was all the way at the back."
Pros: "Nice to get a drink especially coke products."
Cons: "A little snack would be nice like some peanuts or pretzels. I can't believe that can be much of an expense."
Pros: "-Space to spread out due to limited passengers."
Pros: "The courteous check- in staff. The direct flight, the amazing punctuality of the flight. In general, the flight and on ground service were great"
Cons: "The only thing that was amiss was the demeanor of one flight attendant. In a response to a (the only from us) call light she responded to us with the following sentence "what do you want". I was able to shrug off the very unprofessional response. However, I wasn't the only passenger who was put off by her attitude and this can unfortunately affect the company's reputation negatively."
Pros: "We left and arrived on time"
Cons: "It was cold, would have been nice to have a blanket or know that one is not provided. Next time I know to have a sweater with me. Not a big deal."
Pros: "fast and good services"
Pros: "Process and flight were smooth."
Cons: "Seat back felt like it had a bar running across it right at kidney level. Very uncomfortable."
Pros: "They were on time and that's about all I can say for the positives."
Cons: "No seat assignment available and had to pay 30$ extra to ensure seats were together with no info or help from kayak. Carry ons were checked in despite plenty of overhead space. Charges for even first check in bag. Will avoid sun country from now on."
Pros: "I liked the flight was cheaper, it was on time, getting on the flight was quick."
Cons: "The temperature on both flights was warm. Normally I'm used to planes being cold but Sun Country Air likes to keep it really warm. I also didn't like how small the seats were to each other. Very squeezed in. Lastly, the crews should smile more and act like they care about their job."
Pros: "It reminded me of a little bit less comfortable Southwest flight but the crew was definitely high quality."
Cons: "They lost my baggage!"
Cons: "Landing is terrible"
Pros: "On time, friendly efficient service from the crew Luggage delivered with very little wait time. This was our first time with Sun Country and won't be the last"
Cons: "Nothing negative to report"
Pros: "Not turbulence, but over correction. Worried we had a junior pilot. Pilot should have come on speaker after take off incident, many afraid passengers."
Cons: "Older plane, not super friendly flight attendants"
Pros: "The crew was friendly and attentive, there were extra seats on the plane which gave us room to stretch out. Easy experience all around."
Cons: "Apparently (from the conversation behind me), the cheese/cracker platter ran out on the flight, which I had on a previous flight. Its awesome, but if this is worth writing about, then I cant really complain."
Pros: "empty plane"
Pros: "On time, good boarding process."
Cons: "The plane was cold!"
Pros: "On time. Warm greetings from the pilots. New aircraft, clean, great entertainment."
Pros: "The seat was super comfortable, because of o lot of place for legs"
Cons: "The crew sometimes seems not to be happy with the passengers"
Pros: "Everything was generally fine. The flight left about 1 hour late, but the pilot made up the time on the flight and we landed about the same time as originally expected."
Cons: "The crew, particularly the flight attendants were rude and impatient. Have they forgotten their manners?"
Cons: "They need to have better policies for morbidly obese seat mates who feel entitled to lift the arm rest and take over a good part of the neighboring seat. With a full flight, the attendants couldn’t change our seats and said that they realized I was out a horrible situation"
Cons: "The gate agents called all boarding groups with the boarding queue extending the entire length of the jet bridge and into the terminal beyond the gate area, making us stand in line ten to fifteen minutes longer for no reason."
Cons: "Plane was old and dirty, would not recommend."
Pros: "Boarding was very smooth because the fligh had a lot of Sears availabke"
Cons: "Make AA a real earline to serve passengers not profits"
Pros: "The crew was awesome, very attentive and helpful."
Cons: "The plain was very old meaning no screens, outlets, pretty much no entertainment what so ever. Seats are cramped."
Cons: "The seat assignments based on loyalty status - rude gate agents"
Pros: "Overall the flight was great"
Cons: "I didn’t like the restrictions on the fare and being reminded several time with negative emails from the carrier about the restrictions."
Pros: "The crew was helpful"
Cons: "We sat on the tarmac for an hour after boarding because there was some minor mechanical issue on the plane. Also, my video screen didn’t work so I had no way to access the in flight entertainment."
Cons: "Instead of flying MIA-EWR I was sent to ORD and then to EWR arriving at 11:00pm"
Pros: "The inflight entertainment. They had a touch screen with a great selection of movies, music, and TV shows to kill the time with."
Cons: "No peanuts."
Pros: "Wonderful and super friendly crew"
Cons: "Booked flight with my sister 6 months before departure, paid for both tickets at the same time to find out seat assignment not together.... that could be understable only if ticket is purchased at the last minute. We were applicable to switch with another couple who were in the same situation as us....."
Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."
Pros: "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."
Pros: "Not much"
Cons: "They forced my wife off of the flight because they would not check our bags in 35 minutes before the flight."
Cons: "Flight attendendant were unfriendly,she missed my dinner ,I had to call her so she bring my dinner!"
Cons: "Plane was delayed over an hour!"
Cons: "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."
Pros: "On time. Comfortable seat. Courteous crew. Easy transfer."
Cons: "The flight had no pilot assigned to the flight yet the attendants still boarded us. Then we waited on the plane for an hour before exiting the plane. The attendants gave us little information on flight alternatives and when the flight was finally allowed to board again, they did not announce it and so had I not been waiting close by, I would have missed my flight. It was extremely disappointing but not shocking with all the scandals that have occurred this year with American Airlines. I do not recommend flying with them."
Pros: "On time flight, as comfortable as can be hoped for."
Cons: "Non-economy plus seats are too small. Boarding frequently complicated by passengers who create issues with overhead space and carry ons."
Pros: "Terrible delay in plane on tarmac. Just nasty"
Pros: "Everyone was so friendly and helpful, especially Ricardo at the check in desk. Our flight was delayed for 2 hours but the friendly staff made it easier to deal with the delay!"
Pros: "In flight movies were varied, with both new and international films to watch. Flight attendants were nice. Boarding was smooth."
Cons: "Spent a while sitting on the plane waiting to take off because of some kind of delay, but that meant I could spend more time watching the in-flight entertainment."
Cons: "We thought we were going to be flying on British Airways American Airways."
Pros: "while our flight was delayed, they kept us well-informed about what was happening and didn't leave us in the dark. We were delayed because an fight attendant failed to show up, and there happened to be another off-duty flight attendant passenger on board who volunteered to work the flight so that we could still depart on time. Real thoughtful dedication!"
Cons: "I was not a fan that the overhead compartment for my row was not available due to the life raft in there. I understand you have to have one on board, but I think it should be more at the emergency aisles. Also the size of the seats and the space you get is not really worth the price anymore. No matter how big or small someone is, its not comfortable. Airlines need to get back to how the seating was back in the day with great leg room and the seats are a bit wider than what it is now."
Pros: "Smooth flight"
Cons: "No entertainment on a 5 hr flight. I know a lot of people bring devices but a set of headphones and some music would be nice"
Pros: "Flights on time and entire flight was a good experience for my 18 years old son to a first flight on his own."
Cons: "Maybe a better food choices"
Cons: "Got a notification of a TWO HOUR DELAY departing SFO. Rebooked into Charlotte instead of Dallas to connect to Fort Myers. THAT flight got delayed AFTER the doors were closed by another 45 minutes which caused me to miss my connection to Fort Myers AND have American Airlines leave my bag in Charlotte. I rebooked into West Palm Beach to drive to Fort Myers and my bag stayed in Charlotte even though there was ANOTHER 45 minute delay to change a tire on the plane. If I practiced medicine the way the airline handled customers, I'd kill every third patient!"
Pros: "Movies in flight."
Cons: "That I was rebooked and lied to at first as to why, and when getting another ticket the the ticket agent said the flight was rebook because "the crew didn't want to come to work". Not cool, I didn't react I simply got my ticket and just wemtnonw but there was no apology like they didn't care what I missed having to be rebooked I also wasn't given any sort of military discount no seats no baggage. Other airlines I've flown the past months always do something for military."
Pros: "an extraordinarily long and stressful journey that sgould have taken 15 hours but took 27.. I may stop using American Airlines"
Cons: "Very uncomfortable and noisy flight kid behind us cried the whole trip no food no tv nowhere to charge phone no internet just bad experience overall"
Pros: "Crew was pleasant. Plane was clean and adequately comfortable."
Cons: "The shuttle system at LAX is confusing and time consuming. Will this ever be remedied or is this just a fact of life when flying to LAX with American?"
Pros: "Nothing I could not take the flight"
Cons: "They did not let us board because the connection time was not enough for our bags - no one took accountability and they finally rescheduled us on a flight the following day after 3 hours on the phone. Terrible"
Cons: "Never made the flight due to flight not getting in to Chicago on time. Still stranded here with my son. Supposed to be sent to Hartford then Dublin later today. Overall a very bad experience with American Airlines. Wouldn't recommend travelling with them again."
Cons: "My tickets ultimately were booked through Kayak/webjet. I will never book through webjet again. You can't directly speak with an agent. They never sent me my e-tickets. I couldn't download my tickets prior to arriving at the airport. It was super confusing because I couldn't figure out whether I was flying on British Airways or American Airlines. I didn't know what terminal to go to. I finally checked in with American even after they told me to go to British Airways. Next, American said that my booking was messed up such that they couldn't check my bag through. So at Chicago I had to exit the Secure area, pick up my bag from baggage check, check it back in and go back through security. I still didn't have my ticket for the chicago-barcelona leg of the trip. At American, they told be I had to exit the airport again to go to British Airways for the Chicago- Barcelona leg of the trip. Luckily, i asked another agent and she confirmed my flight was though American. It was the most confusing flight experience, I have ever had."
Pros: "The entire fly, connections, food and both crews excelente. Flight on time."
Pros: "Airline and crew looked after us and kept us informed. My app said the flight was delayed but the captain didn't seem to know this so we sat for half an hour or more after planned departure. Maybe he hoped to get an earlier slot. We were 30 mins late in the end."
Cons: "No food for purchase, just a drink and biscuit."
Pros: "Free checked bag"
Cons: "2 hour delay No food to buy or drinks"
Cons: "The flight was delayed for 2 hours and after seated in the AA plane for 2 hours, the flight was canceled because without pilot?! Changed to a UA plane but after seated in the UA plane 1 hour, the plane needed to be maintenanced. Had been changed to another UA plane. After three times into three planes, arrived Chicago at 3:30am without the checked baggage."
Pros: "The pilot and crew were considerate that it was very early on a Sunday and so they kept interruptions to a minimum."
Cons: "The legroom seemed particularly tight on this flight. Not sure why. I fly a lot. Maybe this plane was diffferent - or I was particularly interested in napping and it was hard?"
Pros: "On time"
Cons: "They charge for everything luggage they can see in the front desk. My 63 years old mother had her small size hand carrier, a travel tote on top (with her travel blanket and her medicine) and a crossbody passport size. They told her to put it in her tote!!! Only 2 items allows. ... In the plane she saw passengers carried way more than what that."
The online check in and the baggage check-in drop off were very convenient. While our plane was forced to wait an hour on the tarmac the pilots were able to make up 30 minutes so the flight was only delayed by 30 minutes. The complimentary cookies, however, could be improved. They are not flavor-able in either taste or texture. The flight crew was great, very hospitable. The sound through the head rest entertainment center could be improved too - audio was tinny.
Pros: "did not take this flight - had to rebook straight to boston because of delays"
Pros: "Free snacks and water while we waited for delayed flight. Not the best snacks, but better than nothing"
Cons: "Flight delayed 2+ hours"
Pros: "Everything fine"
Cons: "No complaints"
Pros: "Every thing fine"
Cons: "No complaints"
Pros: "Seats are pretty comfortable BUT quite a tight fit with very little leg room"
Pros: "Flight was cancelled and we missed our connecting flight to Milan"
Cons: "Make sure there is a regular maintenance schedule"
Pros: "The premium plus seats are quite nice! Excellent movie selection too."
Pros: "Nice and courteous crew"
Cons: "Better on increased International viewing options."
Pros: "The UA Private Screening feature was unavailable on tipis overnight flight bah."
Pros: "The flight attendants were surprisingly courteous."
Cons: "The “new” boarding process was a disaster."
Pros: "Crew was friendly and efficient."
Cons: "United once again shows it’s disdain for customer service and any sort of quality in their product. I don’t think I’ve had flight attendants who were less caring of providing anything more than what David Spade and Chris Farley provided in Black Sheep - “show em an instructional video and throw a bag of peanuts at em and we’ll be there in no time”. United is quickly becoming the - even more so underwhelming - Greyhound of the skies"
Pros: "The TV shows and movie collection is good."
Cons: "Horrible food, no complimentary drinks on economy plus seats. UNITED lost my luggage again (2nd time this year)."
Pros: "The flight was great. I was in premium economy."
Cons: "the Wi-Fi failed and I paied $25."
Cons: "Wifi costs $20 and didn't work - it took over 20 minutes to load a single web page"
Pros: "Left on time"
Cons: "Seats are too tight and uncomfortable"
Pros: "Boarding Crew Leg room Entertainment"
Pros: "Personal tv was on this flight. Everything on time and great service"
Pros: "On time. Crew was good."
Cons: "No complaints."
Pros: "Entertainment options were great in regards to movie and tv show selection. Internet is expensive"
Cons: "Food and beverage service not very efficient. Boarding process for groups 3-5 is unorganized and I can see it leading to conflict on full flights with limited overhead space."
Pros: "Polite attitude"
Cons: "In flight temperature was surprisingly warm, that's extremely uncomfortable for customers in such a small and crampt space. The almost 600 ticket price does not even include the first luggage of 50 lb is sad, especially regardless for customers who could prove to have travelled internationally but had to take domestic flight separately"
Pros: "The entertainment options were great for this flight"
Cons: "The check-in staff were rude and didn't seem to care about clients. Two different people were rude to me when i checked my baggage upon leaving and returning. I'm not impressed with United."
Pros: "TV with good documentaries"
Cons: "Brand new plane with technical problems; we had to sit on tarmac for an hour and then all deplane, wait another hour, then still delays after re boarding. Landing late at night in Newark makes train connections to NYC a great hassle."
Pros: "I liked the entertainment to make the flight go by quicker and the comfortability of the seats."
Cons: "There was nothing I didn't like."
Pros: "I like the services and tv options."
Cons: "I did Not like the leg room. I upgraded and got an exit row but the seat backs would not adjust. I payed for the leg room but then had to sit leaning forward. Very uncomfortable flight."
Pros: "Woman fligh attendant was extremely nice."
Cons: "When a PA announcement came on, and I had my earphones on while watching a movie, the announcement was extremely loud in my ears."
Pros: "The price of the ticket"
Cons: "We where late and also the seats are too straight, is difficult to rest."
Pros: "The crew was helpful and attentive. We left on time and arrived early."
Cons: "Offer more free snack options. We already pay enough for the flights and don't need to spend more on snacks in flight. We saw a lot of people bringing more than the allowed amount of carry on bags which forced people in later boarding groups to check bags they wanted to carry on."
Cons: "Honestly just didn't like that I couldn't pick my seat ahead of time, seemed kind of silly. I'm a big guy and need to not be in the middle seat."
Pros: "Easy quick boarding - attendants seemed to watch and keep the misc items from going into the overhead."
Cons: "Being woken up to see if I wanted water or food"
Pros: "Service on board and at the gate was wonderful. Crew was great. United's entertainment options are the best."
Cons: "Delay of over four hours due to two maintenance problems on two different jets. Customer service did not seem fully informed of the problem and there was a lot of confusion among the passengers. Communication could have been clearer."
Pros: "Free new release movies available for free. Pretty good for a domestic flight. Lots of choices to choose from. Staffs were friendly, helpful, and attentive."
Cons: "No spaces left for carry-on luggage, even if I was able to put mine away. I felt bad for those after me."
Cons: "Horrible service and attitude. United is a nightmare."
Pros: "Flight was on time, walked right up to board. Crew friendly and helpful Baggage was unloaded quickly and all bags arrived"
Pros: "It was lit and cozy"
Cons: "The monitor on the seat was malfunctioning even after being reset twice making for a long flight"
Cons: "The crew was very unfriendly. I was extremely shocked how they seemed to be bothered when called upon. I boarded group 3 and by the time I got to my seat overhead space was filled all around me. My seat was row 32. Im not one for speaking out but this was a very unpleasant experience."
Pros: "On the ground, we were quickly reserved into a new flight the following morning. In the air, The staff stayed cheerful through a cabin filled with stressful guests and provided a number of complimentary services."
Cons: "The delay caused us to miss the last flight out of our connecting airport. We were forced to stay overnight in the airport because the airline had ran out of hotel vouchers. Airports are not set up to accommodate guests trying to find a few hours of rest in what became an 8 hour layover. Had a single extra plane been a alike at either the connecting airport or our departing airport, none travel plans would have been disturbed. As it stands, we lost a day of vacation due to the recovery of staying up all night in a connecting airport."
Pros: "The crew was very nice and helpful."
Cons: "Seats were changed without warning. I had to talk to people inside to sit with my husband. I booked both tickets together but they separated the reservation without notice."
Cons: "Only 2 bathrooms for the entire economy section. Lots of people standing in the aisle waiting the entire flight. Definitely not adequate for such a long flight. Arrived late(which was fine on making my connection) but my bag did not make the connecting flight, while my traveling my companions did."
Pros: "Friendly staff, great service."
Cons: "The boarding for handicap is not good,should be the first one on the plane.."
Cons: "Flight was delayed by 4 hours."
Pros: "They helped me boarded the next plane when I was late for my trip because of traffic problem."
Cons: "Seating was awful. I reserved a seat in advance & it wasn't there when I checked in."
Pros: "The attendants were pleasant and the flight was smooth. The in seat entertainment and plug ins were excellent"
Cons: "I'm only 5'2" and had very little leg room. The flight was overbooked so I did not have the option to upgrade"
Pros: "I love that I got to pick what I watched for free, the crew was very nice and attentive. Our flight experienced some turbulence due to a storm near by but the pilot did a great job at flighting us in quick and efficiently, the plane landed 20mins early!"
Cons: "Everything was good."
Pros: "Bad legroom, but actually not as bad as on some United flights Free pillows and blankets"
Cons: "Bad legroom, but actually not as bad as on some United flights Very late"