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Read more about Delta
Pros: Crew was amazing. Very attentive and welcoming.
Cons: No baggage space in overheads. Despite being in an early boarding group
Pros: We flew from Anchorage to Boston via Seattle. If there had not been a delay in Anchorage, the flight would have been excellent. However, there was a mechanical problem earlier in the day with a plane to Cincinnati. Our flight was scheduled to leave Anchorage at 4pm, but Delta decided to take our pane from us and use it as a substitute for the original but nonfunctional Cincinatti plane. A ridiculous decision. The Cincinnati people already had missed all their connections, but now all the Seattle people missed theirs as well. When we finally got to Seattle 3 hours late (just before midnight), the desk agent said that Delta had no hotel rooms for us and also no hotel vouchers. We thus had to find a room and pay for it on our own. The next day, we had been rescheduled to Detroit and then on another flight from there to Boston. The flight to Detroit arrived nearly 30 minutes late, and we just barely made our connection. Had we missed it, we would have had to spend that night in Detroit. Delta did its best to keep the two of us together. On the Seattle-Detroit flight we were on opposite sides of the aisle in the same row, but that was in a row right behind a bulkhead, making it easy for us to walk over to each other. On the Detroit-Boston flight we were next to each other. Both flights were completely full, so Delta must have made some effort to keep us together as well as possible.
Cons: Delta should not have made the dumb decision to take the Seattle-bound plane and use it as a substitute for the malfunctioning Cincinnati plane. Delta should have provided accommodations for the stranded travelers once they arrived in Seattle.
Cons: Had unknown jump grade to much better seats No explanation given Too bad it wasn’t on a 6 hour flight
Pros: The crew members were nice and didn't bother while sleep when giving out snacks & drinks (I've had this done to me before, annoying). Plane was comfortable because it wasn't packed, so was able to have a seat empty in-between me. The entertainment offered was really good, the connecting to the Go-inflight WiFi was a bit difficult, but no biggie.
Cons: THE DELTA TERMINAL AT HARTSFIELD AIRPORT, ATLANTA, IS DIS-ORGANIZED!!!! THERE WAS NO ONE GIVING PROPER INSTRUCTIONS FOR DROPPING BAGS OFF, PEOPLE WERE EVERYWHERE IN EVERY KIND OF MADE LINE!!! ALMOST 30 - 40 MINUTES OF WASTED TIME, THIS AND THE SLOWEST TSA PROCESS CAUSED MANY TO PROBABLY MISS THEIR FLIGHTS, INCLUDING ME (THANKFULLY MY FLIGHT WOUND UP BEING 3HS DELAYED - THAT'S NEXT). DELTA SHOULD INFORM TRAVELERS ABOUT TIMES WITH THEIR BAG DROP AND TSA!!! 3HRS TO GET A SMALL PART THAT ONLY TAKES 2 MINUTES TO FIX, I'M VERY GRATEFUL IT WAS FOUND WHILE ON THE GROUND, BUT AFTER 1 AND HALS HOURS COULDN'T WE HAVE JUST CHANGED PLANES!?!?! I WAS SUPPOSED TO BE HOME AFTER 10A, WASN'T UNTIL ALMOST 2P..
Pros: everything was just as comforting as it was pre-pandemic
Pros: Being upgraded was a GREAT surprise !
Cons: I waited for over 40 minutes for someone to answer my call button. And then they just turned it off without asking me or anyone in my row if we needed something.
Pros: Quick flight with basic service.
Pros: Crew was nice
Cons: Nothing really
Pros: Pilots and crew were amazing
Cons: It was perfect
Pros: The crew was great and very friendly.
Pros: The little food packets were cool and convenient.
Pros: We've always enjoyed flying Delta and this trip had been just as nice as the previous ones we have taken through this airline.
Cons: Our stewardess/stewards seem to be incredibly cranky on this trip and very unapproachable. They must have been having an "off" day I guess.
Pros: Cleanliness. Safety. Friendly.
Pros: Crew was solid.
Cons: Don’t change my seat. Not on time. No food. Luggage with legally checked firearm sent to the wrong airport.
Pros: Pilots. Flight attendants. Space. Left and arrived on time.
Cons: Nothing that I can think of at the moment
Cons: The mask mandate needs to be voluntary ADA violation
Cons: It was actually quite good, Delta is by far the airline to use compared with the other airlines.
Pros: Crew was great, comfort+ definitely has more leg room.
Cons: Beer not guaranteed on flight for Delta comfort plus.
Cons: The flight was delayed by 3 hours because of storms in Atlanta earlier. This caused us to miss our connection to Fairbanks in Seattle, so we had to spend the night in Seattle at our own cost.
Cons: connecting flight left without 1/6th of its passengers. Stuck at airport now because of Deltas laziness
Pros: Crew is amazing and friendly
Cons: The cabin temperature was very hot
Cons: Flight into Seattle delayed, flight out of Seattle to Minneapolis delayed flights out of Minneapolis to Bismarck delayed. Ran from gate F to gate c24 arrived at 10:23 p.m. Slight to the park at 10:25 p.m. and they closed the door on me as I was running up there. Ran across the entire terminal to get there and they would not let me on. Last Flight of the night to Bismarck. Missed my uncle's 90th birthday party. Would not give me food voucher. Delta gate agent told me she would lose her job if she did not close the doors 8 minutes prior. However the Minneapolis flight waited for 15 minutes for people to board that plane. How does that compute? Why would they not wait 3 minutes for me rather than pay the money to put me up in a hotel?
Cons: Miniature candy bars are not sufficient for an hour and a half flight.
Cons: Food is always bad.
Pros: Good choice of movies but not all have subtitles, which comes in handy since phones are not really good. Food was great!
Cons: Seating pitch is just not acceptable for 10+ hrs long flight! I am tall (1.92 cm) but there are taller people than me and there is just no way they can sit in economy class seat! That is basically some kind of racism..
Cons: It made no sense to board an hour and a half before takeoff.
Pros: Every one but the gate agent at Detroit going to Seattle at 7:40 loading time on 4-11-19. She was mean and curt and would not get my seat corrected I had to sprint for at least a mile to even make it. We landed the same time they were boarding
Cons: The attendants on the Detroit to Seattle flight suggested I go talk to the gate agent to get my seat corrected. They said the flight was not full. So I did. To be greeted again by the mean agent you told me to take my rear and get it on the plane that the attendants didn’t know anything
Pros: Quick boarding process
Cons: Wifi stopped working halfway
Pros: Boarded and left JFK on time and arrived 15 minutes early to Seattle. Love DELTA.
Pros: The nice staff and entertainment options.
Cons: I usually fly delta and have a great experience - unfortunately my flight from Detroit to Seattle was not. To start off, i was flying with two other people and we were not able to get seats together, and the whole seating process with delta is really difficult even when I had called weeks in advance to see if they could try and seat us together. I understand with main cabin tickets you can only choose your seat as you check in, but it would be nice to be able to request seating with a person/group you are flying with. I was placed in the very back row of a busy flight, and noticed that the horrible smell from the bathrooms which made it unpleasant. As said above, I normally have a pleasant experience.. but being a delta sky member I feel as though i do not really receive any differences as to a non-member. I hope this review helps for the next customers! Thank you.
Pros: I like Delta but this crew had such a shi**y attitude it was contagious. Yikes!
Cons: The gate staff and the flight staff. Rude
Pros: We boarded quickly, in zones. Staff were professional and courteous.
Cons: Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows.
Pros: Delta has great seats, friendly employees and engaged managers and pilots. Even their customer service Center reaches out to help on suggestions. I am flying to Portland for School over 40 round trips and I am saving $4,000 vs Alaska Air. Plus I get miles and discounts with the Delta Amex Card. I am very pleased.
Cons: I don’t like harsh change in schedule fees but it forces me to plan. I wish the Seattle to Portland Eve flight landed in time to catch Portland Rail system at 11:50 PM
Pros: Tons of free entertainment on the screen in front of your seat! Movies, games, and details on your flight, all available on your touch screen. USB charging is also available.
Cons: No one told us they wanted everyone with a roller carry-on to.check their bags. An attendant told my sister that her bag needed to be checked. We did not receive this notification until we were at the gate, boarding.
Pros: I LOVED the 2 seater plane, so comfortable traveling with a companion and not having the third person.
Cons: Boarding. It seems that it would be smarter to board from the back forward. I didn't have any food so I rated that wrong. Maybe add an N/A to the survey.
Pros: The flight was quick and quiet with a kind crew and captain that had a great smile.
Cons: I didn't like the food.
Pros: Very on-time and fast, respectful crew.
Cons: The airplane was old and with no entertainment.
Pros: There were only two lines. The economy line took so long because there were many passengers checking in their fish catch boxes. So those of us with only one baggage were lumped with them. There was no option to tag your own bag if you alr day checked in, as it was the same checking and bag drop line.
Cons: If we were standing in line for a long time, I hope they can increase the number of counters. They can also dispense with the nonsense chitchat. It's not needed, just move it along. The roving staff should to remind those next in line to prepare their documents, it seems the lady at the counter had to ask for photo ID every time!
Pros: Great, patient crew!
Cons: Unable to travel due to Corona restrictions, company would not refund ticket.
Pros: Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more.
Cons: United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable
Cons: Internet speed is weak.
Pros: Business class upgrade
Cons: Sitting in window next time
Pros: Nice crew short flight.
Cons: Not much flight was too short to say
Pros: Entertainment monitors were in good shape and responsive. Selection was not bad.
Pros: Great airline! Would love to fly with them again! :) Polite and friendly staff which is a standard that has slipped with many airlines in recent years! Good tasting wine for airline wine. Frankfurt airport need a shuttle of service for transferring passengers. Keep it up Lufthansa :)
Cons: Delay for both leg trip.
Cons: Server was mean
Pros: Lufthansa long haul flights has a really cool air flight status system.
Cons: Sometimes you just get the bad luck of having a smelly passenger next to you. This was one of those flights.
Cons: Lufthansa is a bad airline. They are always late. Their service sucks.
Pros: I like the cree
Pros: The crew was fantastic!
Cons: Movie selection was very limited
Cons: Boarding was ridiculously unorganized and stressful.
Cons: Lufthansa has a horrible website. I wanted to check in online but I had to no reservation or ticket number is provided so I had to go to my old reservations to find it. .Next I wanted to pay for my luggage online but there was no link given. It says you can do it cheaper on Lufthansa.com but I could not find where you can actually do that. All in all spend 30 minutes with no result. Had to pay at check in $44 instead of $27. And it was just one of many other problems and inconveniences with their website.
Cons: I was transferring from an international flight and was not able to check 8n online, thus I didn’t get to choose my seat. I ended up squeezed in a middle seat next to a man who was served a lot of alcohol and took up more than his share of room.
Pros: everything was good other than the entertainment package
Cons: not verymany movies to select
Pros: Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded.
Pros: Food was good. Flight was on time, everything went smoothly
Pros: The good organization and the friendly atmosphere.
Cons: The bad movies.
Pros: Comfortable and clean planes. Flight was on time. Free drink!
Cons: Check in with checked baggage required an agent. As with almost every flight in Europe, boarding was chaotic, not following zones, priority or people requiring assistance/gate agents did not enforce the boarding rules.
Pros: The crew - seemed very amenable and pleasant on this flight. One helped me move to effectively solve the acute posture problem.
Cons: The seat - window by request, but it was in front of an emergency exit The seat - is jammed in - very tight - could not put it back to relax, and could not relax my left side by the window. My left shoulder and arm and left hip started hurting - couldn't sleep - took 2 days to get rid of the numbness in my arm. I asked to move, and it became obvious that there were many empty seats in the next section behind. I moved, and my comfort improved. Why was I given such a posture killer - especially on such a very long flight with seats to spare?
Pros: Flight attendants friendly and professional. Like the use of warm towels. Most overseas airlines no longer do this
Cons: Seat was too small and really uncomfortable
Pros: Crew was friendly. I enjoyed the choice of entertainment. Food and drink were fine.
Cons: I wish we had more leg room. It was so crowded and I could barely move!
Pros: Staff on board was cordial und Wunderbar
Cons: Handle on wife's Travel Scoot was slightly bent but it still works.
Cons: We departed late from Stockholm and then had to do a fly around when we approached Frankfurt because there was debris on the runway. We nearly missed our connection because of the delays.
Pros: 1. The crew was very pleasant and responsive. 2. The entertainment selections were plenty, recent and without extra cost. 3. The food was nice (if you weren't having meat options). My travel companion was a bit disgusted by the meat. I enjoyed the pasta!
Cons: 1. The seats were extremely uncomfortable without sufficient cushioning. It felt like sitting on a plank. My back still hurts. We also had to straighten up the seats during meals because it was so bad for the person behind. 2. Boarding is a bit disorganized. Perhaps try splitting the boarding process into zones so it isn't a mad house free for all after the initial boarders. 3. On my flight to Frankfurt, the plane was half empty, yet my seat was changed from row 8 where I would have had almost no one near me back to row 23 where they had cramped all the passesngers into one area of the plane. This was done without request or explanation.
Pros: The flight was comfortable, the crew very nice, the food good and many good movies to choose from.
Cons: Could have used a few more snacks. But didn't bother to ask for any either.
Cons: Awful customer service once out of the airplane. It took 2 hours from landing to get our luggage. Just terrible. How many times can someone hear a generic announcement about luggage being here momentarily? This left a very poor impression of Lufthansa overall for me and everyone in my party.
Pros: Was given an upgraded seat due to the confusion on my confirmed seat being given away.
Cons: Confusion on my confirmed seat assignment caused major frustration when in a foreign country. We took off late so missed my shuttle in Seattle so had to wait 2 hours for the next shuttle.
Pros: In Los Angeles, excelent service in counter, and all flight on time and confort, good service on board.
Pros: Lufthansa rocks!
Pros: Entertainment and crew was excellent
Cons: One flight assistant seemed a bit gruff and impatient compared to the others . Also food was nothing special. We could have used more water offerings and trash pickups during the flight afterwards the cabin was a mess.
Pros: It was my first time using the upper deck of a 747. The setup is pretty decent with lay flat beds (I still couldn't sleep though). The attendants were all very nice. The food was much better than on my inbound flight on United...
Cons: The entire experience was ruined by one hour spent on the tarmac in Seattle, waiting for a gate to become available... This is lame not only for the passengers but also for the people waiting to pick them up. The selection on the entertainment system was limited.
Pros: They didn't charge me for my surfboards which was great. It was my only check-on bag and under two meters and that should be free on every airline. Flight attendants were very nice and professional. I gave the food 5 stars based on other airline food, I'm not expecting restaurant quality at 37,000'. Movie selection was adequate for me, although I've seen some complaints in the reviews here.
Cons: It was a little tricky checking in on my phone. The check email reminder didn't carry the info I needed to check in which required extra searching and copying and pasting. That experience could be streamlined. There was group confusion when being directed to board the plane on two flights.
Cons: I had to scramble on the last day to ensure I have an alternate flight via British Airways
Pros: Nice flight. Wish all flights were as nice as this.
Cons: They maintain the economy class nearly at 30 degC...hot.
Pros: Captain was personable and made the flight more enjoyable
Cons: Length, which could not be helped
Pros: Crew was helpful, slightly relaxed reclining. Baggage delivered on time & without damage.
Cons: Flight took after 1.5 hours delay , with 30 min incremental delay notifications. After take-off, food service started 2 or 2.5 hours later , they could have expdited it considering that the flight was delayed. Seats ,as I have come to expect from Lufthansa , were cramped laterally ,although i was pleasantly surprised with how much they reclined, given my low expectations. Main dish in the Food service was served hot but were quite minimal in taste/quantity & variety comapred to other inter-continental providers. I was feeling hungry most of the flight and couldnt sleep as well.
Pros: Fast and efficient boarding. Cheerful and helpful crew. Clean cabin. Everything was 100%.
Cons: Nothing. I was a happy camper from beginning to end.
Pros: Very friendly and accommodating crew, efficient service, okay food options and good quantity for a lengthy flight. Very happy that a vegetarian option isn't a battle anymore! The entertainment options were very nice, the time passed quickly with the many movie options.
Cons: No real complaints, maybe the cabin air was a little stuffy, but it's too be expected on a flight of 11.5 hrs. Crew offered water and juice throughout the flight which helped.
Pros: Comfortable and clean. Staff was kind and helpful.
Cons: The food wasn't good. The pasta was soggy and the bread was hard and stale.
Pros: The staff are so personal and efficient. In a 10 hr flight we had 6 drink services, 2 snacks, and 2 full meals. All delicious. United and Delta could learn a LOT from this airline about customer service...
Pros: The crew was outstanding, friendly and helpful. The entertainment options were great with lots of current movie and tv listings. the food was pretty good. We received two meals and frequent beverage service. The seats were pretty comfortable, though when the seat in front of you reclined the space was greatly reduced.
Cons: We had to pay to get seat assignments. it wasn't cheap and then they changed the seats we'd chosen to seats at the very back of the plane. The boarding process is chaotic, at least compared to American practices.
Cons: Flight attendants were rude, inattentive, and unhelpful. Made us put both carry-ons under our seats while other people had both carry-ons in overheads. Super uncomfortable flight and terrible experience.
Pros: Crew was nice, doing the best they could under the circumstances.
Cons: Awful food, small seats. Exactly same as economy.
Pros: Smooth flight. No complaints
Cons: No complaints.
Pros: Yes, Very good
Pros: Everything works and quick to get to destination.
Pros: Crew was nice and pleasant
Cons: Flight very late
Pros: Onboard crew were nice and polite. Flight was on time (a rarity).
Cons: The boarding crew was rude and unpleasant, the plane was boiling hot.
Pros: Friendly crew
Cons: Can’t think of anything
Pros: Very friendly crew and on time with no problems.
Cons: Late departure. Rush to connect.
Pros: The flight crew was so friendly and the food was really good.
Cons: The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos
Pros: Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️
Cons: We were told they were holding our flight, we ran 3 terminals and they’d already left.
Pros: Just the cabin crew being nice
Cons: Punctuality KLM is always late
Pros: The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)
Cons: A lot of delays, on both flights. We spent twice as much time waiting than flying.
Cons: Long haul flight made pleasant by KLM
Pros: Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short.
Cons: Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret.
Pros: Crew were great, food, entertainment, seat and everything else was great as well.
Pros: the crew was nice
Cons: Seat confort on long flights, leg rooms,
Pros: Lovely crew, very helpful
Pros: very attentive crew
Cons: Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese.
Pros: The crew!!
Pros: Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection.
Cons: Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily.
Pros: Crew was in a festive mood, the meal was unexpectedly delicious
Cons: Seats ok, but could be more comfy
Pros: We got to Amsterdam on time
Cons: 1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty
Pros: Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time.
Cons: Boarding could be better
Cons: I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN
Pros: Time and Good clean place.. in This case airpöane..
Cons: It was not entreteiment st all
Pros: The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !
Cons: Nothing to say
Pros: The boarding was easy and you didn't have to wait inline for that long
Cons: KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded.
Cons: Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages
Pros: Very friendly crew going out of way to assist in making trip comfortable
Cons: Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them
Pros: The crew were hardworking, responsive, conscientious and friendly
Cons: Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late.
Pros: Boarding was quick, Flight on time....just a regular service and plane
Cons: Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old
Pros: Bording was good and general flight ok
Cons: This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth.
Cons: Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight.
Pros: Helpful and smiling cabin crew.
Cons: It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you.
Pros: Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed
Cons: Flight was delayed due to weather in Amsterdam area
Pros: The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant.
Cons: The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food.
Pros: Great crew service. Among the best ever.
Pros: It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate.
Cons: Nothing! It was all great!
Cons: Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!
Pros: I was upgraded to Buisness so, no complaints
Cons: No Marlboro light cigarettes on the duty free shopping cart
Pros: The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained.
Cons: The seats in economy were a little too small for a 12 hour flight
Pros: The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight.
Pros: The constant supply of food that was offered to you. The crew was nice and always helpful.
Cons: The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be.
Pros: The staff and crew
Pros: Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight.
Pros: Great smooth flight staff was pleasant and the overall experience was fantastic.
Pros: the seating was very uncomfortable i barely had any leg room
Cons: Dont go on economy its not good espically fir being the main airline for spain its not really that good compared to other airways for example british airways
Pros: The crew was amazing, friendly and on-top of it. the filght was great. I was next too a large, smelly man and that affected my flight, but that was out of the airline crew's control made the flight a bit uncomfortable.
Cons: Not to be seated next to a large man and a child behind me kicking my seat. Again, items out of your control. There is one item, and that is, I forgot to request a vegan food option and it would have been nice to have one last minute even though I did not request it.
Pros: There wasn’t much to like. One of the crew members stood out by being helpful; his colleagues were bureaucratic and disengaged.
Cons: This was a BA flight. Food in T3 in toronto was a disgrace, and the whole lounge experience was poor. The sleeping arrangements in business class had no privacy; the food onboard was mediocre. The Air CANADA flight on the same route is far better in every respect.
Pros: Crew was amazing, service was super attentive. Plane was new with plenty of space. P
Cons: Really exceeded my expectations for a short haul flight. Kudos to Aeroflot!
Pros: Everything! I never knew that Finnair was such a great airline.
Cons: Honestly, nothing could have been better.
Pros: 1. Leg space is bigger then on other companies 2. Crew was really affable 3. Free wine
Cons: Meal was not too hearty. Breakfast in Indian style was too spicy for me. May be I should request a special meal on check-in. And one more thing, Helsinki airport is cold for me. I spent e hours in down vest. Be warned.
Cons: Had to wait for substitute crew, and they had a bad attitude. Crew could be heard complaining as they sat in rear.
Pros: Nice crew.
Cons: Check in was extremely slow and we almost missed our flight. No explanation given and didn’t make sense because there wasn’t a long line. Then one piece of luggage did not make it onto our flight.
Pros: The flight did eventually take off, unlike a few others leaving around the same time.
Cons: We were delayed several hours and were never told why. Mostly there were no Aeroflot staff at the gate to ask. When there was, they said they couldn't help us because our flight was a codeshare with FinnAir. At the last minute they switched gates, sending us all scurrying.
Cons: Nice crew. Basic services. Early arrival.
Pros: People, service and food were great. Everyone had free blankets, pI'll own and earbuds. Cost was also great.
Cons: Seats a little tight.
Pros: Given the choice I would hands down pick Finnair over a US based carrier the Europeans provide bigger seats and better service... Little things like hot towels, extra wine and chocolate after meals was truly appreciated...
Cons: Im an amateur traveler and I could have used a little more info at the gate and about getting to my connection I had no idea where it was and that you had to go through a passport line to catch the connection. Came close to missing my connection...
Pros: Great service, staff and punctuality
Cons: The food was soggy and overheated
Pros: All is satisified.
Cons: Flight attendants in majority were rude, didn't care, unhelpful, for business class, service was worst I ever experienced. Plane is old, pretty dirty, they don't care about elders at all, this flight really ruined my whole travel experience, I doubt I'd ever want to go back.
Pros: I liked all the variety of the meal (many different snacks & components aside from the entree) and the very nice crew
Cons: No way to control volume of cabin announcements if you're plugged into the entertainment system. Announcements EAR SPLITTING and very painful for anyone using their own in-ear phones. Such phones are very common today, so this issue urgently needs updating.
Pros: Typical service and level of attention you'd expect in business class. Great food and wine selection. The amenity kit has exactly what's needed and not more.
Cons: Only 1 hour of Wi-fi included - seems strange for business class.
Pros: I made it home safe.
Cons: Poor boarding, delay caused us to miss connecting flight, new flight plan did not have enough time to pass though customers, bag not delivered to final destination. In office now trying to locate.
Pros: Despite leaving 5 hours late we arrived only 3.5 hours late so cheers to the pilot.
Cons: Flight from dublin was delayed about an hour. Flight from Helsinki to Chicago was delayed almost 5 hours and all they gave us were 8 euro in vouchers which isn't even enough to eat at the airport. Communication on delays was poor and staff was not helpful.
Pros: It was very quick
Pros: Yes, in general I like American Airlines so I was happy with flight in general
Pros: The flight was late. Some people had problems to find place for their luggage, which took even more time until we were ready to take off.
Pros: Staff was nice, seats were comfortable unlike other flights I have been on the past two weeks.
Cons: I think the pilot made a wrong turn and made erratic movements of the plane close to the end of the flight. Not sure what happened but it was a little scary.
Cons: announcement in English hard to understand
Cons: Huge lines at the airport for check in and drop off of lugagges. Apparently finnair hasn't heard yet of automatic check in and drop off. After that long wait for boarding and flight delayed. Very little information.
Pros: Crew was fine. Uncomfortable seats bearable for the short flight.
Pros: The crew was friendly.
Cons: The seats are cramped and the most uncomfortable I've ever sat on. An 8 hour red eye flight made it unbearable. The food is pretty terrible too. This is the last and only trip I'll be flying Finnair.
Pros: Friendly and helpful crew
Cons: Boarding process was caotic. We were delayed boarding and arriving. No explanation. Meal selection ran out by row 46 (of 57?) Not choosing finnair to fly with again
Cons: Not offered a beverage .
Pros: Clean and well appointed plane, enough room to get comfortable, great on-time performance.
Cons: Only coffee served over a 3-hour flight
Pros: Schedule is on time.
Cons: Food was not much excting and seat distance was rather short, making uncomfortable.
Pros: Plane was on time Checked luggage arrived I slept for the duration of the trip which made the 5 hour flight OK.
Cons: Legroom and seating in general is cramped. But unfortunately that is the case in today's travel experience with US carriers.
Cons: It is ridiculous that they would not allow you to select a seat for free at check-in. There were many unoccupied seats, but some families with children were seated separately, so there was a lot of seat changing before the take off.
Pros: Made up some of lost time from delayed departure
Cons: Seats cramped
Pros: The flight was great...the staff are wonderful people...they are so sweet and kind...they work so hard...the service was great...I love their personalities..The Movie selection was awesome...Because of my broken leg, they were there to help me right away...amazing crew...will be flying with them again in October....looking forward to flying with British Airways again... Thank you for the care... Yours Truly, Sylvia Smith...
Cons: I have no complaints at all....
Cons: No TSA pre check
Cons: We were unable to find a row of seats to more comfortably facilitate traveling with a baby and a toddler as seats that should have had a cot or extra seating didn't have the cot and were sold out for an additional fee before we had the chance to. Discussing this with the staff at check0in and at the gate, made no difference as they had no knowledge of what was available on that particular flight. Every time I fly with American I'm reminded of why I don't like the airline and I will do my best to avoid them moving forward regardless of competitive ticket pricing.
Pros: Departed on time and arrived early. What more could you ask for?!
Pros: We got there
Cons: No way to get seat assignments until 4 hours before flight
Pros: Not bad as cross-ocean flights go, but cramped. The seats (and the available room per person) are what would be considered normal nowadays, but I remember flying thirty years ago. The crew was very pleasant and snacks were served (and appreciated), but didn't make up for the cramped conditions.
Pros: Crew was accommodating, entertainment movies was good and food/snacks was not bad for transatlantic flight from NY to Paris. Seats are cramped, but it is expected.
Cons: Didn't appreciate the additional charge to select basic seats (not upgraded), not sure if justfly.com is affiliated with Kayak. I found it absurd but read reviews that if you don't select seats you might get bumped off your flight if it's oversold. I didn't take any chances so I paid the additional $29 and yet both my fiancee and I sat way apart. Arriving at the airport to check in, I saw options to select seats which made me upset even though there was nothing next to each other but way more options than online.
Pros: 9 month old A380 with dedicated flight crew - everything on time - what more is there to ask for?
Cons: Airplane meals tend to be carb-heavy and the food service was no exception. Always a roll or bread but this is normal.
Cons: Passengers changing seats around.
Pros: Direct flight
Cons: Service onboard was terrible. Very rarely saw the crew, constantly had to go up and and ask for a drink. 11 hour flight only offered drinks with the meal service...
Cons: Never picking up garbage (telling us the next crew will do that) The cabin a mess. NO LEG ROOM. Terrible.
Pros: The flight was operated by Iberia. The crew was very good, the flight was on time and it was a comfortable flight. It was not a full flight (either way to or from Madrid) and there was plenty of room to spread out and sleep which was nice. The entertainment system was great with many options from TV to movies to games and music. The food was only fair but included a meal and a large snack. I will definitely take this flight again.
Cons: nothing to dislike about the experience
Cons: Small uncomfortable airplane.
Pros: For once the seats have enough space. Airlines think we are cattle and that they can pack as much as possible every airplane. For once I was glad to have a confortable experience.
Cons: Very narrow aisle that made it very hard to navigate carrying my daughter's car seat
Pros: Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!
Pros: I loved the different features on the screen and the excellent. Customer service on this flights
Cons: The space on the seat.
Pros: The crew was perfect
Cons: No wi fi on the plane.
Cons: Delay in take off 45 min!!!!
Cons: I not get to go my flight, I couldn't get reimbursement
Pros: Good selection of movies.
Cons: Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag.
Pros: The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights.
Cons: I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight.
Pros: Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight
Cons: The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow
Cons: CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure.
Pros: Friendly crew
Cons: boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups.
Pros: Arrived on time.
Cons: Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat.
Pros: The crew was wonderful. We were in business class which was modest but comfortable.
Cons: Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers.
Cons: Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight
Cons: Baggage check in was stressful
Cons: If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it.
Pros: Flight was in time
Pros: The transfer times were excellent
Cons: Boarding at CDG was awfully slow
Cons: Not really an Air France flight, AF not interested in taking care of their frequent fliers.
Cons: Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!
Cons: My entertainment device did not work the entire flight.
Pros: Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!
Cons: 10 minutes late to the airport....... No help, no refund, no nothing. Never using you again
Pros: Not much expected as it was a budget trip.
Cons: Poor timing in between connections, barely made in time to my first connection being the last person to board
Pros: Flight crew, pilot,food and entertainment options were great
Cons: Baggage took a while to reach baggage claim but maybe a bit impatient after a long day
Pros: The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well.
Pros: Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned.
Cons: Slight issue with headphone connection, was not the only passenger.
Pros: Enjoyed my food, especially tasty for airplan fare!
Cons: Not enough leg room
Pros: I liked the food, the crew, the service
Cons: The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow
Cons: Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again.
Pros: It was ok fligh
Cons: Food was not so good
Cons: Flight cancelled because of weather
Pros: Plenty of seat space
Cons: In flight entertainment and call button was broken ... crew never passes to ask if you’d like water.
Pros: Punctual, not crowded.
Cons: Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight).
Cons: The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills.
Cons: Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight
Pros: Good boarding procedure.
Cons: Nothing much to add for a short journey.
Cons: Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)
Pros: It was a 30min flight not much to say The crew on the ground really took care of us
Pros: No delays, service with a smile
Cons: Nothing to report.
Pros: Chicako Párizs szuper , udvarias személyzet pontos érkezés.
Pros: The flight crew and flights itself were great.
Cons: I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed.
Cons: bad smell around my seat
Pros: I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder.
Cons: There is nothing I did not like.
Pros: tool me safe from one airport to another
Cons: wait time, food
Pros: Panamá airport is a disaster, unorganized and dirty
Cons: Panamá airport
Pros: Clean plane, efficient crew, food OK. Boarding was organized
Cons: No entertainment and no power plug to charge devices.
Cons: To many announcements on a overnight flight.
Airlines flying from Sweden to Washington have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Sweden to Washington
Masks required on board, masks provided on flights from Sweden to Washington
Social distancing seating
Middle seats unavailable to book on flights from Sweden to Washington
Testing for antibodies, testing for symptoms for flights from Sweden to Washington
Waiving of change fees. Search flexible flights from Sweden to Washington