Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "Seat wasn't comfortable"
Pros: "Nothing remarkable"
Cons: "Delta was ordinary"
Pros: "Amazing crew very good service ."
Cons: "Chose my seat, instead of leaving it to the airline ."
Pros: "There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat."
Cons: "I almost missed the flight because I didnt hear the announcement for boarding and I was sitting near another gate to charge my phone. Fortunately I heard the final call!!"
Cons: "uncomfortable seats, thin seat cushions"
Pros: "The crew was great!"
Cons: "The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35...."
Cons: "Better seats"
Cons: "No in flight entertainment"
Pros: "- flying business was great. Comfortable chairs that lay flat. - entertainment options are amazing. Worthy of any international flight."
Cons: "- staff was not very friendly. At least one of the businsss class stewards. - Food options for breakfast limited."
Pros: "Everything was excellent . The food was good The crews were friendly courteous and professional. The planes were well maintained and comfortable. Everything but one thing was excellent"
Cons: "The one thing that I didn’t like is that I have a disability and cant walk very well so I requested a wheelchair and assistance to the plane. Everywhere the service was impeccable except for Nashville I never did get the wheelchair and had to walk to the gate My back hurt me for most of the next 24 hours. In my own country I was treated the worst."
Pros: "I was surprised by the amount of snacks and drinks on such a short flight."
Pros: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Cons: "The landing was pretty tough and we took off almost a half hour late."
Pros: "Food was unexpectedly good."
Cons: "The flight was delayed for 40 minutes. We could hardly catch connecting flight"
Cons: "mi luggage has not arraive! im in the city with out stuff and it will delay my trip schedule"
Cons: "The flight was delayed. It took longer than expected due to the hurricane. When we arrived, there was no gate so we had to sit on the runway forever. Then the gate checked bags took forever. I was supposed to have a 1.5 hour layover. I barely made my connection as I only had 20 minutes left until takeoff by the time we got off the plane."
Pros: "Pilot welcome to the plan was very nice seats was comfortable food was good"
Cons: "Crew attaitude is not really pleasant with passengers"
Pros: "Cheese plate"
Cons: "TheyCharge me $25 for my bag and I’m at Delta sky Miles older plus the American Express platinum card holder it’s supposed to not be charged"
Cons: "3 hours delay"
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Cons: "Everything else"
Pros: "Staff’s attention and patience with customers was great. They knew many were frustrated with the delay but they met our needs with a smile"
Cons: "Weather delay was a real bummer but I liked the app wanted to help reconnect people with other flights. The app should also tell us the reason for the delay, if allowable, especially if it weather. I almost hoed on another flight through Minneapolis but would have been stuck in Minneapolis cause I didn’t know the delay was due to weather an hour later."
Pros: "Incredible service, great entertainment options, comfy seats"
Cons: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."
Cons: "Entertainment Poor. Not to many movie for 14 hours trip"
Pros: "Staff and equipment"
Cons: "Early to arrive but gate not ready so we lost our edge"
Pros: "They offered some snacks"
Cons: "I didn’t like the fact that they had no backup pilots for the plane. We waited 12 hours!!!!!! For a flight"
Pros: "We were early, I had free Wifi, I love Delta!"
Pros: "We didn’t order food"
Pros: "We didn’t order food and there was no online entertainment"
Pros: "What a city.. Unique for hell sure..."
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Pros: "On flight entertainment has improved greatly. There are so many choices to keep you entertained. I forgot how long I was on the plane."
Cons: "Plane food was not good. The crew were not as friendly, almost exhausted. There was one woman who was not sensitive or compassionate to my fellow seat mate. He was an older man who needed extra assistance. From the look of her face she didn't feel like helping him... as simple as helping him pour ice into his cup. Instead I helped my fellow neighbor. She might not feel comfortable helping a senior citizen but don't be so loud or make a face of disgust."
Pros: "Layout of aircraft"
Cons: "Couldn't find USB port."
Cons: "They had a 40 seat plane that had about 15 people and they herded everyone in the rear of the cabin. All the extra comfort seats went empty. I asked and was told I had an economy ticket so there couldnt do anything."
Pros: "There is nothing I like the most. Everything was downside from the day one immediately the purchase of the tickets."
Cons: "With the purchase of tickets there was no meal selection option available. Had to ask at the reporting time and then seat was messed up. 3 seats were three different row while I had two minor sons. Spoke to the travel agents (justfly.com) and requested meal was not properly recorded. I requested, two kids meal and a Hindu meal, when meal came it was told I had Muslim meal. How on earth did it make any sense, I am not even muslim? I did not even mention about muslim. Those dumbass at justfly.com do not have any level of professionalism. I tried to contact china southern airlines, they are always busy, after several attempts, finally somebody on the phone talking chinese shitty accents that only understood a few english. Chinese passenger crowded and with the shitty attitudes. One of the old guy drop the heavy coffee cup on my son's head and hurt real bad when he pulled his bag immediately after the land when he is not supposed to. I have a return ticket to deal with again with pain in a few days. then I will never fly with this shitty airlines. At Gongzhau, kids are hungry in transit, tried to buy food, told they only take Yuan. there was no ATM in transit. had to exchange Yuan and thats the only option there if you want to buy something. Airport wi-fi sucks, no connectivity even after logging into the shitty local advertisers websites. Finally, crew were to manage some kind of food, but did not like it at all. shitty shitty. do no fly this airlines of chinese route at all."
Pros: "Crew was friendly and helpful. We got a free dinner with wine and free breakfast. Everyone got pillows and blankets."
Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Pros: "The entertainment system had a wide selection of good movies to watch."
Cons: "The seat was busted and could barely recline at all."
Pros: "Service, seats, food and pilot were all good."
Cons: "There ought to be a better way to go from an international flight to a connecting domestic flight. Security and Customs should be combined to expedite the process for passengers and crew members. I'm not suggesting not going through security, buy why couldn't we do it at the same place as customs? Too often Delta flights are delayed and I don't understand why Delta wouldn't do everything it could to expedite every part of the process for its crew and passengers. I went through TSA pre-check with Delta crew members. My connecting flight was delayed. We were waiting on the pilot..."
Pros: "Great gate crew. Cabin crew was nice, but busy. On time arrival."
Pros: "Nothing in particular was that great. Just very low average"
Cons: "Old smelly plane. Bad entertainment options."
Cons: "small aisles and space in the seats. me and my wife were seated"
Pros: "I didn't like anything because the fly leat 3 hours"
Pros: "They had good entertainment for free. There were movies, tv shows, and games."
Cons: "The plane was delayed for 5 hours and the ride was longer than expected."
Pros: "Direct flight to JFK using Delta. Was not aware that I was NOT flying on West Jet therefore encountered problems searching for a way to check in online. Ground crew airport check in at the Delta counter and at the Boarding gate was helpful and efficient. However request for Special Assistance in Toronto was poorly handled. We did not accept the conditions offered to us as one wheel chair operator had to push 3 passengers and I had to wait for him to return to me after two people were brought to their gates. My Husband had to wheel me in to my gate."
Cons: "Being scammed by the Chinese, China Southern"
Pros: "The prompt transfer"
Cons: "My one piece of hard shell luggage has a special, difficult way of latching. As long as nobody opens it, it stays fine for shipping. The problem is your greedy Chinese luggage handling thieves who work for your airlines in Chinese airports. Whenever they can steal from luggage, they always try to steal from passengers, particularly American. I have had multiple experiences with theft from Chinese airports. I have been to China and back to the USA five times. Many times, items have disappeared from my suitcases in Chinese airports. That is why I decided not to move to China to live but instead move to Indonesia. However, if I fly any plane that transfers my luggage in China, I can usually expect to have my luggage robbed. Although this time, nothing was missing from my luggage, that fact that your people had to wrap my suitcase in plastic (because they did not know the secret for relatching it) and resend it a day later, that is proof that one of your airport personnel opened it to see what he could steal and then got caught because he could not close it again. I am really really really tired of you Chinese thieves. I blame all of you because you are all a product of Mao Tse Tung’s godless atheistic evil society. The Chinese have proven to me again and again that they cannot be trusted. A Kong Chinese official even stole my Ohio driver’s license when I transferred through that airport on a previous trip to Jakarta. I understand your problem. If you fire all dishonest luggage department workers, you will not have any workers remaining. That is why you will always rank as a third world backward primitive society even though you buy expensive airplanes that you don’t build and dress your people up like professionals which they aren’t. AS LONG AS Chinese airport luggage people are dishonest and cannot be trusted, your entire airline is a failure. That is not prejudice against Chinese people. I know some honest good ones. They are all Christians, the kind of good people the corrupt Chinese government hates. An atheistic country is an evil country. Do not expect to be respected by honest people. You people clearly do not deserve it. You are still in the stone age when it comes to professionalism which requires total honesty, a quality which your luggage handlers consider to be dispensable. Such cave men they are!"
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Cons: "Very nice crew and great food"
Cons: "Nothing. Flight was amazing"
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Cons: "Klm is the best, even on a 40min they served small breakfast."
Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."
Cons: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Cons: "When its rain we shouldn’t walk to the air plain"
Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Cons: "Everything was good"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"
Cons: "old screens and entertainment system leg room to small"
Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."
Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."
Pros: "Wifi on Board"
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Cons: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Cons: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Pros: "Flight was on time and quick and comfortable"
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Cons: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Cons: "OLD plane without comfort or entertainment"
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "great choice of entertainment content, friendly crew"
Pros: "They were awesome."
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"
Pros: "Same as above"
Pros: "The service, entertainment, food, the crew, the aircraft were excellent."
Cons: "They put us in a Transavia plane."
Pros: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Pros: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Cons: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Cons: "The crew was very interested in gossiping instead of assisting their first class passengers. I sat with the same trash since the 2nd hour on a 6 hour first class trip. The entire first class cabin all had their call lights on which were ignored for over an hour. If you asked for anything they seemed to be annoyed they had to stop talking to each other. The cabin was also very warm to be an international flight."
Pros: "Helpful ground staff Luggage didnt got lost Included luggage on ticket"
Cons: "Delayed take off due to some air show in zurich. Not icelandiair problem. No snacks included even peanuts Not much movie - old movies shown"
Pros: "LOVED HAVING FREE MOVIES."
Cons: "$5 CHARGE FOR CHEAP EAR PHONES."
Pros: "Boarding was efficient and quick."
Cons: "Only drinks provided. This is the first international flight I have ever been on that provides no snacks or food unless you buy them."
Cons: "No air nozzle on Zurich to Iceland leg"
Pros: "the crew was so helpful. Although the wifi was a little slow the pilot and the crew tried to fix it, and eventually, we were able to stream the world cup semi-final match,"
Cons: "not too many options for entertainment. that's it!"
Pros: "Loved the personalized tv in front of me and plenty of space above me in the middle seats!"
Cons: "There were no snacks"
Pros: "good leg space, enough space for carry-on bags, polite staff"
Pros: "See previous review.. Best of the best."
Pros: "comfortable seats and leg room, good entertainment"
Cons: "need more meal options and entertainment options"
Cons: "I paid a lit of money for the flight from JFK and there was no food on the plane."
Cons: "The attendant taking our tickets to board was very obnoxious. I complained to the crew chief who agreed her behavior was unprofessional."
Pros: "Fast and efficient flight. Comfortable and lovely service personnel,"
Cons: "Departing gate area in Reykjavik was crowded and confusing. But boarding went smoothly once the lines were sorted out."
Pros: "The crew was friendly and professional. Seats comfortable enough. I like flying through Iceland. Nice change."
Cons: "I wish I had booked a couple of days layover."
Pros: "Price, safety"
Cons: "Small terminal Bussed in and out to planes No free snacks"
Pros: "The entertainment and crew were highlights for me"
Cons: "Seats are super uncomfortable, tight and there was no food included on an international 6 hour flight"
Pros: "I liked the crew they were nice."
Cons: "The plane boarded late and then due to the high volume of traffic at the Zurich airport tarmac we were unable to leave on time. When we arrived in Reykjavik there was zero urgency to get us to our connecting flight."
Pros: "We got the emergency exit row so we had lots of room on one leg of our trip. The newer planes were nice, clean and updated. The staff was friendly. Entertainment was nice to have! The price was right! Boarding and take off was quick and efficient!"
Cons: "We had an older plane on the way back and the Entertainment wasn't as great. I didn't like that we didn't have complimentary drinks like other international flights, but that's the con of a cheaper flight. Our flight was delayed each way, but even with the hour layover we still made it."
Pros: "No comfortable...no food or even head phones...will check WOW from now on"
Pros: "Good customer service"
Cons: "Need more food choices"
Cons: "Boarding was unorganized."
Pros: "Personnel at counter and on flight were outstanding. Very nice, great service attitude, smart, well-trained."
Cons: "Boarding was a bit chaotic."
Pros: "The flight left on time, was comfortable, and we de-planed quickly."
Pros: "First of all you asked me to rate my trip to Chicago. I am not home yet. People are very nice. Flight is comfortable."
Cons: "Every flight has been delayed. Luggage was a day late at the start of the trip. My return flight home began with a delayed flight which resulted in a missed connection and night in Rejkavik. Nice city but I would like to go home. The airline and airport staff are nice but everyone says there's nothing I can do about it (delay, missed connection, lost luggage). No one takes responsibility. Take Icelandair if you have lots of extra time because nothing is for sure."
Pros: "crew, entertainment"
Cons: "flight delayed 2+ hours, boarding was chaotic"
Pros: "Staff was very friendly and helpful, good food options on board, Saga lounge in Keflavik was fabulous!"
Cons: "KEF airport is not well managed - boarding areas have few seats, and process is cumbersome; flights leaving near same time are all boarding from same area. Airport amenities- food, shops are very nice. Also, our flight was delayed (it happens) but caused us to miss our next flight. No there was a snafu with one of our bags not arriving/being on a different flight. We recovered it, but we're not compensated for delay/missing a flight."
Cons: "The inefficiency at that airport puts a third world airport to shame. Airport too small, passport control is a brutal scrum. No seats anywhere and all connecting flights are delayed! There aren't enough signs to help to get to your gate, very few bathrooms. The food is terrible and obscenely expensive! Never again for us!"
Pros: "Nice to have free beverages, USB outlets, good customer service."
Cons: "Not enough leg room; had to switch seats so family could sit together; meals still cost extra on international flights"
Pros: "Flight over was satisfactory."
Cons: "The terminal in Reykjavik was dangerously crowded at the "D" gate coming back. They charged me for food and a glass of wine on the return trip but not on the trip over. ???? The flight back was 1 1/2 hours late."
Cons: "Iceland air canceled my flight due to technical problems with the plane. They also transferred me to another airline but for some reason we're not able to reroute my baggage which is still currently lost. It also added an extra day to get to my final destination and Iveland Air offered nothing as far as a hotel voucher or anything!"
Cons: "No food served on an international flight. Boarding was unorganized."
Cons: "Transfer between flight was very chaotic and terminal appears to be makeshift --- but i guess it's an improvement on NAS Keflavik."
Cons: "Yet another delayed flight. All four legs of my NY - London trip via Reykjavik were delayed over an hour."
Pros: "flight attendant were extremely helpful. TV's."
Cons: "Not enough space for a 6 hr flight. Also flight was delayed and still had to pay 6 bucks for cheap headphones."
Pros: "Loading was quick"
Cons: "There is no food to rate and not very comfortable"
Cons: "For a 5 hour flight (that turned into an 8 hour flight) no food was provided. when I finally broke down an paid for some it was minuscule and the crew member that brought it had attitude and was not polite."
Pros: "Icelandair service"
Cons: "1 h delay from Zurich to Reykjavik Service at the check in counter in Zurich was the worst ever"
Pros: "The 50 minute delay in departing Zurich meant I might have missed my connecting flight, but Icelandair held all the flights so that we could make our connections. Crew were very good; seemed to like their jobs. Really dislike boarding via steps on tarmac and cramming everyone on shuttle bus to the aircraft."
Cons: "Having to pay for food."
Pros: "Its cheap"
Cons: "There was a 2 and a half hour delay, and seats are small"
Pros: "I think the airline attendants were great- so pleasant and accommodating. the entertainment system is great and I love that there are always blankets and pillows."
Cons: "There were no announcements for boarding- everyone just start lining up and it was very chaotic in the actual airport- Newark was boarding right next to JFK so no one knew where they were going. I also didn't like that I had to pay for food on a transatlantic flight and wifi. Additionally, the wait for luggage at terminal 7 at JFK was WAAAY too long. It made no sense."
Pros: "crew very nice. on time. boarding quite easy."
Cons: "food or lack of"
Pros: "USB plug to charge electronics was very helpful quick and prompt boarding seats were comfortable plenty of leg room great tv options"
Pros: "My original seat was next to a woman with a baby so the flight crew asked if I would like to change to another seat so the mom could spread out with the baby."
Cons: "The plane was 30 minutes late taking off which caused me to have to run a long ways to be able to catch my connecting flight. I am 73 years old and this was not pleasant to say the least. Would like the airline to schedule more than 45 minutes to change planes in case the first flight takes off later than scheduled."
Pros: "I needed assistance with a wheel chair, which I had never needed before... How wonderful everyone was..."
Cons: "Plane over 1 hour late taking off. Never communicated why the wait. NO PLACE TO SIT AT AIRPORT!!!!! Cold hard cement to sit on with major construction going on. Standing in line almost 2 hours because of no updates. So we had no idea when plane was ready to leave. So we all felt like we could leave to go get food or coffee. Then we finally get on Plane and the entire entertainment system is down. No movies or way to charging phones etc!!!!! For a 6 hour flight that was so frustrating!!!! Then you would think that Icelandair for all the problems would at least comp our meals and drinks!! NOPE!! Pay full price. Flight attendance were great! But we only doing what they were told. I would not take this airline again."
Pros: "I really liked watching the Unique Iceland videos!"
Pros: "Good entertainment selections (TV, Movies, Music, etc)"
Cons: "Boarding the plane was poorly planned. A lot of people crowded the gate before the flight was ready causing a massive jam of customers. Only one employee was taking tickets when two could have been used to speed up the process. Would like a free in air snack. Pretzels, peanuts, anything."
Pros: "comfort and staff"
Cons: "MY entertainment only had one speak worker. My hsband's did not work at all. The USB prot did not work. No food"
Pros: "We landed on time and I received my check baggage within minutes of arriving, too. Very impressed!"
Cons: "Rude staff at AMS airport made it very uncomfortable, she was unwilling to be polite and had the nastiest attitude. She was almost screaming at me. The flight from Reykjavik to NYC was torture. First, it was delayed. Then we boarded a plane completely and had to unboard, walk across the entire airport to a new gate, wait for the new plane, again delay, and finally board after 3 hours of misery. I really liked IcelandAir on the way to Europe, but the way back to the US was terrible and I will steer clear from purchasing a ticket with this airline next time."
Pros: "The aircraft."
Cons: "Boarding crew in Warsaw very unprofessional, rude and unhelpful! No info, no communication at the gate! Crew joking about personal stuff, on personal phones, ignoring passengers! I actually made a video of them, shocking behavior!"
Pros: "Crew as great! Good seats and good entertainment"
Cons: "Cleaner bathrooms"
Cons: "Because LOT flight from Lviv was late we did not make the connecting flight to New York and had to spend the night in Warsaw."
Cons: "The flight was delayed over 3 hours and there was no communication at all. Our questions were ignored."
Pros: "Entertainment was good"
Cons: "We took off and landed an hour late than planned. Since we came-in late we waited additional two hours until we were able to get off"
Pros: "The entire cabin crew was excellent. Service fabulous. Requested vegetarian meal. It was supurb. Very unusual for flight from. Eastern European countries They exceeded my expectations . Thank you"
Cons: "Boarding from. EWR WAS lousy. Flight going to Warsaw was delayed to start with . They did not announced . Only shown on screen. They have to definitely announce to the passengers THEY WILL BOARD AS PER GROUP NO. . NEED NOT MAKE A BIG LINE JUST RELAX ON THE CHAIR . PEOPLE ARE TIRED OF STANDING in the line for a long time May be they need to have more group Nos to easy facilitate boarding . This is only a suggestion. If they want to improve customer experience and travel again with them"
Cons: "Terrible and stressful experience transferring at WAW airport with crowded security lines and no guiding personnel. Slight delay this time (compared to the first leg of my trip couple of weeks ago with 3h delay and missed connections)"
Pros: "The VEG meal (non-dairy) I was served was fresh and delicious to eat. Flight attendants pleasant, professional and service-oriented. My luggage made it to NYC/JFK without any problems."
Cons: "In-flight entertainment offered a very conventional set of movies from which to select."
Pros: "Food and staff was amazing"
Cons: "TV didn't work good"
Pros: "The crew on this flight was amazing. Very attentive, courteous and professional!! The crew was in no way responsible for how terrible this airplane was, and they did a wonderful job of making sure everything was taken care of."
Cons: "The plane was terribly old and decrepit. None of the television screens worked, the airplane was dingy, brown, worn out looking and just overall gross. This flight was operated by a company called Privilege Style, and while the crew was fantastic everything else was terrible. The food was pathetic and nasty; they served breaded chicken that was so soggy it resembled a used dish cloth. It came with soggy oily vegetables and a cake that had condensation all over it. The only redeeming thing on this flight was the free Polish beer (it was warm). The flight we took going to Poland was on one of their new Dreamliner planes and it was amazing! We were so disappointed with this return flight as it was a stark contrast to the wonderful experience we had coming to Poland. I hope in the future they can discontinue use of these older planes, as it makes flying much more aggravating."
Cons: "Terrible old plane, with tv that don't work and are from 50s. Food was really really bad"
Cons: "Departure late about 4 hrs, little information along the way. More waiting at arrival for gate to open up due to late arrival. Seats are not comfortable."
Pros: "The crew was very attentive."
Cons: "The wait until we could get off the plane after landing due to the fact that there weren't any gates available."
Cons: "Going to board the plane and they told a group of like 30 of us we had been selected for random security check. So obviously it took a long time to get all those people through the check and we departed very late. Then sat on the tarmac for an hour and forty five minutes. The pilot said it would be 15 minutes and then never gave another update beyond that, which made it much worse."
Pros: "I have been flying with them for the past 16 years(economy seats), and I have to say that their service,and comfort of overnight flights have improved tremendously! Partially due to the fact that they have 787 Dreamliners now, in which the seats are wider and are reclining more than before, the leg room is bigger, the air quality better. The crew members are very professional,not overly sweet,yet caring and understanding,especially when you are flying with small children.As to those complaining about overcharged luggage- read the rules people! If you go over the maximum limit of 50lb for a check in, let's say 2lb,they won't charge you,but don't expect them to close their eyes when your luggage weighs almost double that!"
Cons: "The food is ok, nicely packed, but even if you don't like it they have extra options to purchase for a small price."
Pros: "Modern aircraft, food, extraordinary fligjt attendants"
Cons: "I wish that had wifi."
Pros: "When we got to the airport on the way back home, they couldn't find our tickets. I had online tickets and confirmation, but we were still not on the flight list. We had to go to the ticket counter for them to clear it up and put us back on the flight. The flight itself was not bad. The flight attendants are a bit rude and condescending. The seats and entertainment was not bad."
Cons: "1. Cancelled our outgoing flight hours before it was set to leave; notified us via email; barely got re-booked via different airlines and had to take 3 different flights to reach out destination; missed the 2nd flight because LOT put us on a flight that was departing 30 minutes before out 1st flight arrived. 2. When we got another 2nd flight, we arrived at our final destination without our bags. LOT assured us that our bags were on our flight before we boarded but calling and confirming that they were able to transfer our bags (only had 40 minutes between flights), but of course, it was a complete lie. We did not get our bag until the next day in the evening over 24 hours later. At that point I was happy they found them and gave them to us. 3. Turns out, they cancel flights pretty often and they also book people on transfer flights that are too close for people to make it. We traveled with a handful of other passengers that had the same experience and people were in tears about their horrible travel experience. 4. Warsaw Airport - they only have 5 passport control officers clearing travelers and because they don;t have lines or any type of organization of these travelers, the lines our out of control. People are pushing each other, crying because they are missing flights or not feeling well because of no air and all the pushing and shoving. I was pregnant standing in the line for over 40 minutes. They would not let pregnant passengers or passengers with kids with them pass in their disabled line. Only people in the wheelchairs were allowed to pass there. Horrible airport and even more horrible airline! PLEASE SPARE YOURSELF AND DO NOT RUIN YOUR VACATION."
Pros: "The service crew in the plane were cordial and professional."
Cons: "The ground staff and customer service staff made mistakes with our infant's name and twice her ticket got canceled. Instead of saying that they will just fix it they blamed us and were very rude to us when they had to fix their mistake. I suggest that you train your staff in customer service or you will continue to lose good customers"
Pros: "Food was good."
Cons: "At boarding we were told we needed an additional security clearance "that way". When we searched for it and couldn't find it, we asked two different employees and they didn't know or offer to help. We finally found it but it wasn't a good experience. And finding out at boarding time was not helpful."
Cons: "There was a delay at Warsaw Airport for almost 3 Hours I arrived home 2.00 Am I missed a family wedding that night"
Cons: "Unable to choose seat at ticket purchase."
Cons: "Many people on this flight were bothered by the fact that their families were split up all over the airplane and no one could sit together. During boarding there were groups of people who had all been split up and were desperately trying to switch seats with others. I was traveling with a 15 year old, and even though she is not a small child it was very nerve wrecking to be seated 20 rows behind her, not being able to keep an eye on her (even more so because she gets car sick and has thrown up on airplanes before). I don't think I've ever flown where my group was not at least seated in pairs. This was very disappointing."
Pros: "Food and entertainment was ok. They usually charge for any alcoholic beverages, though."
Cons: "Extremely rude staff (allowed a passenger to almost break my hand luggage with hers, and literally laughed at my concern,) kept us on plane for 2+ hours with minimal info given on the problem, then de-planed and kept us waiting at Warsaw airport for another 2 hours (no food, water or even a manager appeared until the end of that 4 hours, by the way, and only after a screaming mob of passengers formed,) then kept us on the new plane for nearly another 2 hours. This made for an approximate 6 hour delay, with minimal comfort, food, water, info or sympathy throughout, nor an offer to switch our flights and/or provide night accommodation due to the 5+ hour delay on this evening flight (as is within our passenger rights.) The plane finally arrived to JFK way after 1 a.m., which completely ruined weekend work and social plans, not to mention how exhausting and disrespectful of an experience it was. PLEASE NOTE THAT EVERY SINGLE OF THE FOUR LOT FLIGHTS I'D UNDERTAKEN THAT WEEK WERE DELAYED IN A SIMILAR FASHION - AS IN, WITH LITTLE INFO OR EXCUSE. No, thanks, Lot - and you should refund us all."
Pros: "Pleasant personal, great service!"
Pros: "Service, food, entertainment were of good quality"
Cons: "Flight was delayed 40 min; after landing the plane was sitting on the field forever; during descent, my ears started aching, and I think I got some kind of vestibular system damage, possibly from an overly fast descent. Not good."
Pros: "The crew was helpful and friendly. On this flight we had a delicious meal, snacks, drinks, refreshing towels. What an great experience after flying in the US where all these services have disappeared for bottom line profits."
Cons: "There was nothing to dislike."
Pros: "Entertainment was good. food was free"
Cons: "Then the flight from warsaw to JFK was fine, but when we landed there was only 10 minutes for me to get to my next flight and i asked the attendant if she could call my gate ahead and tell them I'm trying to make it, and she grunted and told me to sit back down. Then i proceeded to go to baggage claim where my bag never showed up and when I finally saw that it wasn't showing up I sprinted to my next flight and got to the door 15 seconds after it closed. Then i had to spend the night in NYC and was unable to go to buffalo unitl the morning after having spent already the whole day in the airport since my first flight didn't take off until about 5 hours after it was scheduled. And now I still do not have my bag, and jet blue says they never got it from LOT airlines"
Cons: "The crew had everyone measure their suitcases and pay for overweight, which significantly delayed boarding."
Pros: "Boarding was very efficient"
Cons: "There is basically no room for passengers left on those airplanes, it's a disgrace. The food is a joke."
Pros: "Service, attention, every single detail was perfect while the flight."
Cons: "Nothing to say at this point"
Cons: "15 minute delay waiting for a gate to become available after taxiing to the terminal at JFK. Ridiculous!"
Pros: "Great crew and the flight was very nice. Food was decent and boarding was done as quickly and orderly as possible."
Cons: "While this is not the airline's fault. The guy next to me was too big for the seat and his stench was overwhelming."
Pros: "The food and service was very good."
Cons: "The seating arrangement. Unless you have an isle seat,you have to climb over someone to get to the isle."
Pros: "Nice with seats"
Cons: "The announcements in English were not loud enough"
Pros: "Not much"
Cons: "Attitude of the Stewart was terrible she was a little cocky and didn't appreciate her attitude"
Pros: "Flight attendant made me a cup of decaf coffee. It was really good. And she found artificial sweetener."
Cons: "Boarding announcements in Warsaw for the flight to New York were ONLY in Polish. This left many passengers confused. I could understand this if the flight were to a Polish destination. During the flight, intercom announcements overrode the Entertainment System at FULL VOLUME - EVERY TIME. it is as though they wanted to maximize our discomfort. I would not fly with Lot again."
Pros: "I only liked that I got to watch a few movies to kill the worst experience I had !"
Cons: "I didn't like that I got no food I asked for a water bottle never got it! I was hungry the entire flight I was only lucky to be close to the bathroom"
Pros: "Everything was excellent."
Pros: "The seats were comfortable."
Cons: "After the flight was delayed for an hour several days in advance, I thought it could still be OK. But when they kept us at the gate for another 1.5 hours without any information as to why we were not boarding, I just about lost it. Delays happen. That is not the problem. But the staff was rude and did not inform us about when or if we would be leaving. When asked about missed connections, said they know nothing and the transfer desk will handle that. I was travelling with my cat, so for me it was super stressful. Once we did arrive to JFK, there were no more flights to RDU that night and it took forever and then some to get me a hotel that would accommodate a cat. Just fly another airline."
Pros: "Service was excellent"
Cons: "The movie selection was poor"
Cons: "Extra baggage payment need to be more efficient. It should be 1 stop to check in bags and pay for extra bags and overweight bags."
Cons: "Loud passengers no crew attention."
Cons: "Flight attendamt woke me up to straighten my seat so person behind me can eat more comfortably. I have trouble flying and took 3 sleeping pills so I can fly comfortably and now the woman woke me up and I couldn't fall back asleep so she can eat? So horrible. 30 screaming kids on the flight. They served food while I slept so I called the flight attendant 7 times to now bring me food since she woke me up. She never showed up. So no only was I now up, couldn't fall back asleep because of the screaming children but I am SO glad the person behind me are her mean comfortably"
Pros: "Fly itself but waiting at all too long"
Cons: "Long wait till start and long wait for arrival...at all 6hours waiting inside the plane"
Cons: "toilet cover was broken no hold up"
Pros: "Food and stewardess."
Cons: "It's my last time with lot. They should learn some manners and not to try every possible way to get money from passengers. Shame on you LOT."
Pros: "Ground and flight crews were very friendly and helpful; very good service. I would definitely recommend LOT Polish for your travels."
Pros: "Food, Crew"
Cons: "Very few choices of movies Boarding at JFK on my flight to Warsaw was deleted and disorganized by some American clerk with stron Indian accent ,hard to understand."
Pros: "Nice a polite crew, but not much more."
Cons: "After hour or so entertaining system shut down. On the board was ten or so mothers with babies that were crying all the time. Was it suppose to replace missing entertainment?..lol! After landing we had to wait 45 min for free gate. "Dream-liner" in economy class is terrible!"
Pros: "The crew was accommodating. There were friendly and helpful. My upgraded food was good and served hot."
Cons: "The tray on the upgraded meal was too large and difficult to handle especially in serving and picking up"
Pros: "We had a long delay that the crew did their best to mitigate while still on the ground in Heathrow, and the Captain invited children to come up and tour the cockpit while we waited! Things like that alleviate any anger and frustration we may have had, and the flight was excellent overall."
Pros: "Food was great, staff was so sweet and patient"
Cons: "Never on time, always late, always either missing my connections or running throug the airport"
Pros: "Easy flight schedules"
Cons: "Legroom in first class is a joke."
Pros: "The crew was great. My meal was good too!"
Cons: "the older plane did not have personal air vents and it was hotter then I would have liked. Also being in the last row of a section allows us not recline as much while the people in front could recline more, which made for a cramp feeling during the flight."
Pros: "We had ONE customer service rep in Heathrow who was incredibly helpful and tried to help get us home. She was wonderful."
Cons: "Their delayed flight from Milan to London caused us to miss our flight from London to NY, and thus our flight from NY to Denver, which was standby. When we explained how difficult it would be to catch another flight to Denver from NY with it being the weekend, and attempting to get a flight to another airport with higher chances of getting us home, their customer service rep informed us that as long as they 'fulfilled their contract' to get us to NY, it wasn't really their problem how we got home (or couldn't get home) after that."
Cons: "I had called vayama with whom you booked the flight, 5/28, and asked for seats together with my daughter who was, I THOUGHT, also flying on the same plane as I..I had asked the rep for a specific flight,nAA 105 and was told that it was code shared with mine, IB4611 but, when I looked at the seats 24 hours before the flight, on 6/15, I saw that I had been booked on a totally different plane and different departure terminals . The only thing similar was the departure and arrival times into JFK. I made a long distance call from the UK and got a really obnoxious rep who was very condescending, dismissive and annoyed that I couldn't understand her pronounced accent . When I said, " pardon, could you please repeat that", she was very snippy and snapped at me! No wonder they have such crappy ratings/ reviews. She was absolutely no help whatsoever after I explained that my daughter was visually impaired and HAD to be on the same flight as I, all she told me was that there was no record of the convo I had claimed to have with their rep on 5/28 and then she hung up on me. I will never use kayak again nor its outsourced affiliates . I am pissed, Weibo Benwitz"
Pros: "Having to climb upto the aircraft was somewhat inconsiderate to the elderly. I hate to think having to do this in the Winter."
Cons: "The impersonal attitude of the crew. Extremely limited leg space in the economy class."
Cons: "My flight from BWI-JFK was cancelled due to weather related issues and was rebooked to BWI-MIA-MAD, 5 hours late from my original departure and without providing any meal voucher despite asking from the agent. BWI-MIA flight was delayed due to air traffic clearance from the thunderstorm and almost missed my connection MIA-MAD by few minutes. Upon arrival in MAD, my baggage didn't make the connection and had to wait for 3 days before my baggage arrived"
Pros: "Customer service."
Cons: "Embracardo plane is small."
Pros: "It was wery nice flight"
Pros: "Quiet and peaceful."
Pros: "It was a short flight but the plane and staff were amazing."
Cons: "The Aer Lingus flight was operated by British Airways. But BA decided not to seat Aer Lingus passengers."
Pros: "Nothing they cancelled flights"
Cons: "They counselled flights"
Pros: "Pilot was nice when he told us hehad to sit on ground for hours and taxi on landing for Another hour"
Cons: "Horrible seats, extremely delayed. Never buy a hacker fare again. Suitcases are literally locked in customs at JFK HP airport for indeterminate time period. Weather wasn't their fault but they should have had green undo staff to help and move people onward."
Pros: "The seates were nice and plush. The journey wasn't bumpy at all, and the pilot was funny. He made a fun comment saying 'he had someplace to be in New York so he will get us there as quickly as possible.' :P The crew was friendly and sweet."
Cons: "There was no food ! I assumed a flight from the west coast to the east coast would atleast provide with some food ! But nada. It bugged me more because I had to catch a another flight from new York to London. Other than that, guess it was pretty okay."
Pros: "Not much"
Pros: "Seats great"
Cons: "The crew serving our area were terrible. Don was very rude to my elderly mother. There was a female attendant with long blond hair who was rude to another woman who was making a kindly statement. I would not choose American Airlines again given another choice."
Pros: "Red eyes can be daunting , but the comfort of the seating, blankets, entertainment and food let my adult children and I know vacation had begun"
Pros: "The Entertainment options. OUTSTANDING"
Pros: "This flight was very quick and the crew was quite nice. Overall decent flying experience."
Pros: "Not much. Flight cancelled and was rerouted to London-Heathrow. Total travel time was longer than original flight schedule. Also my luggage was delayed and I had to return to Jerez airport to pick up my luggage the following day."
Cons: "See above post"
Pros: "Loaded quickly, crew was nice"
Cons: "No personal tv, small seat, small seatbelt."
Pros: "Ease of location of airport"
Pros: "Easier than catching a bus"
Pros: "Flight attendants friendly and responsive comp Red wine"
Cons: "Mayo on sandwich should be in a packet on the side allergic to msyonsise"
Pros: "Seats sucked. Too close together."
Cons: "The flight attendants treated me fine, but they were being extremely rude toward a man near me, and it didn't look like he was asking for it, so that rubbed me the wrong way."
Pros: "Was cancelled after sitting on plane for 2 hours with no details."
Cons: "Lack of detail and cancellation."
Cons: "seats are too cramped in coach."
Pros: "Staff was attentive and pleasant. Food was very good flight was on time"
Cons: "It was Hot!"
Pros: "Got in early. Good inflight entertainment. New movies. Comfortable seats."
Pros: "It was our first time flying with this airline, and we had a wonderful experience. We would love flying with British airline again. Wonderful food, excelent attention and very comfortable sit. Thank you so much for having made our trip unforgettable."
Pros: "The crew was very professional."
Pros: "The return flight was on American. I liked the plane, a 777-200, it felt much roomier"
Cons: "The return flight was on American and the American flight attendants did not measure up to the British attendants on the flight from NY to Heathrow."
Cons: "Small plane"
Cons: "the connection flight from geneva BA terminal 5 and Virrgin to miami Termianl 3 was terrible too long, dble security check, etc... too much walk, long distance walk even at Miami, it was too much, too tired it was my first time with Virgin atlantic, i will not repeat it, on top , they have no flexibility for upgrade Upper class they asked 1300 pounds. last time i flew with Airfrance geneva,paris, miami,it was fantastic, i had an Upgrad to biz class for 800 euros and the connection in paris was easy"
Cons: "Crew did not come around as often as needed. I had to ask for water after they hadn't been around for two hours."
Pros: "The crew was friendly and professional."
Cons: "The flight was very delayed and the entertainment on the plane was non existant, making traveling with 2 kids for 8.5 hours really difficult. It was not BA bit AA operated, and I don't think i will choose these companies again in the future."
Pros: "They re-booked me on a United flight the next day and I was upgraded to business first. Life was better with the lovely upgrade."
Pros: "Well I will start by saying the flight crew was excellent. The highlight of my trip was I left my I phone on the plain when connecting at London Hethrow airport. As a father of 3 leaving my kids for 4 days was already stressful. I realized I left it when I was boarding the train to go to the next terminal. I looked up saw Captain Hope and told him what had happened. He went back to the access gate and back to my seat and returned with my cell phone. I was shocked. What Captain does that? This guy is great and was a positive reflection on British Airways. What made it more special is we were in France during the attacks and if I didn't have my cell phone I wouldn't have been able to keep in touch with my family to let them know I was okay. Thanks Captain Hope !! Thanks British Airways"
Cons: "Nothing it was a cool flight !!! :)"
Pros: "The British Airways flight was comfortable and the crew was great."
Cons: "The first leg of the journey was supposed to be via Bristish Airways' partner, American Air, but that flight was cancelled. The best AA could do was book me on a slightly later flight out of another airport. They refused to offer compensation or travel vouchers of any sort. So I paid for a long taxi drive from one airport to another and arrived at British Airwarys check-in to be told that they hadn't actually booked me on the next flight. The woman working at the counter went above and beyond her duty to try to help, but couldn't rebook me until late that night. I arrived at my destination more than 12 hours later than my original flight was supposed to arrive, and it was too late to get a refund on ticket for the train I missed and the hotel I couldn't travel to that night."
Pros: "The food saved the flight"
Cons: "Old airplanes, old seats, old entertainment system... They haven't change in decades!"
Pros: "Upgraded video system with many choices Attentive flight attendants Single-malt Scotch whiskey"
Cons: "41-minute wait to retrieve bags despite having "priority" status"
Pros: "Thanks for the Business Class upgrade!"
Pros: "Everything, especial how polite the flight crew were."
Pros: "Free drinks! Very pleasant for an airline! I was traveling for pleasure and it really made me enjoy this shot connecting flight."
Pros: "Crew were very pleasant and the seats and cabin were clean and comfortable. Got a choice of crisps, biscuits, or nuts and flight actually arrived a bit early!"
Cons: "No jetway so had to use a bus to get from the gate to the plane. This was fine except we boarded the bus so early and had to stand there for 20 minutes waiting for the last of the passengers. Given the very short walk from the gate to the bus, I would have preferred the gate crew called for boarding only five or maybe ten minutes before the bus actually drives out to the plane."
Pros: "It was a nice flight"
Cons: "The food service is a bit embarrassing compared to competition such as British Airways, Lufthansa, etc. PLEASE NOTE: This was an American Airlines flight, not BA"
Airlines flying from Switzerland to New York John F Kennedy Intl have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights