Find cheap flights from Switzerland to New York John F Kennedy Airport

Find cheap flights from Switzerland to New York John F Kennedy Airport

Search hundreds of travel sites at once for deals on flights to New York John F Kennedy Airport. Bundle your flight + hotel and save!

Round-trip
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Boston (BOS)
New York John F Kennedy Intl
Thu 12/2
Thu 12/9
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Good to know

Low season

November

High season

December

Average price round-trip

$540

Good deal round-trip

$476

Good deal one-way

$307
Best time to beat the crowds with an average 4% drop in price.
Most popular time to fly with an average 2% increase in price.
(avg. price over the last 2 weeks)
or less
or less

Top tips for finding cheap flights to New York John F Kennedy Airport

  • Looking for cheap airfare to New York John F Kennedy Airport? 25% of our users found tickets to New York John F Kennedy Airport for the following prices or less: From Zurich $314 one-way - $395 round-trip, from Geneva $307 one-way - $397 round-trip, from Basel $584 round-trip
  • Book at least 2 weeks before departure in order to get a below-average price.
  • High season is considered to be January, November and December. The cheapest month to fly to New York John F Kennedy Airport is November.
  • Enter your preferred departure airport and travel dates into the search form above to unlock the latest New York John F Kennedy Airport flight deals.

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Top 5 airlines serving Switzerland to New York John F Kennedy Intl

Scores according to KAYAK customer reviews

7.7
Aeroflot
Overall score based on 8,690 reviews
7.9
Boarding
7.8
Comfort
8.2
Crew
7.4
Entertainment
7.4
Food
Airline reviews

Cons: "Wider seats"

Pros: "Quick! Friendly! On time"

Pros: "helpful and friendly crew"
Cons: "more comfortable and spacious seats."

Cons: "We’ve missed this flight due to a medical emergency. Called before the flight took off to advise on the situation and ask for help to rebook the same flight later once the health status is stable. Have been told that there is absolutely nothing that can be done to be partially partially refunded at least for the 2nd flight that had to be catched after over 30 hours, which is unacceptable."

Pros: "No comments"
Cons: "No comments"

Pros: "Service, food"

Cons: "The crew was polite, very comforting, and smooth flight ,"

Pros: "The crew was fine. The seats were as comfortable as economy class could be"
Cons: "The food taste might have been improved"

Cons: "The food"

Pros: "Terrible rude counter staff"
Cons: "They dont care about customers at all"

Pros: "Crew"
Cons: "Seat"

Pros: "Good airline and good service"

Pros: "Понравился вежливый персонал при посадке на рейс"
Cons: "За 9 с половиной часов мало давали воды. Первый раз предложили напитки и воду через 2 часа после вылета, и сразу же горячий обед, где тоже были чай/кофе. После этого около 5-6 часов ничего не предлагали, и почти за полтора часа до приземления в спешке предложили воду, напитки и второй горячий обед, в котором предлагалась паста с курицей или паста с сырным соусом и грибами. Я выбрала второе, на деле никакого сыра там не было, соус был как чистый майонез, только горячий, и грибов было два маленьких кусочка по сантиметру каждый. На вкус это были просто горячие макароны с майонезом. Да и зелень в салате уже была темная. Полтора месяца назад на рейсе Нью-Йорк - Москва еда была вкусная, да и до этого никогда претензий не было, в этот раз одни неприятные впечатления"

Cons: "Overall it was a good experience, my only suggestion is that airline should I force the carrion rule a little more"

Cons: "Stuart and stuardess was not nice at all. Very dry, did not give a choice of food or drink, were serving like they were not happy to be there, afraid to say an extra word, Not polite."

Pros: "Crew was nice very polite and helpful that is why excellent rating. Comfort was as good as that can be in economy class, very good food and decent entertainment."
Cons: "Boarding was a bit inconvenient as the plane was not at the gate and bus ride was used to access plane."

Pros: "The food, I must say, was the most impressive thing. They give away some souvenirs for you during the flight which was awesome. I even got ice cream as dessert. I can't tell what to say was wrong with the flight. I will definitely recommend Aeroflot for sure."

Cons: "Food was awful. Flight attendants were unfriendly. They would talk to you while you were wearing headphones and then get irritated when you asked them to repeat what they said. They were always in such a rush even though the plane was mostly empty. Strange"

Pros: "Everything Lot of leg room-in economy"
Cons: "Nothing- Everything was OK !!!"

Cons: "Вторая еда была очень странной. Непонятные равиоли со шпинатом"

Cons: "Food was awful and a ton of kids, one of which kicked my seat the entire 8 hours."

Cons: "have a seat by check-in that very over weight people must be able to fit in without raising the arm rest or have them buy 2 seats. 9+ hour flight was extremely uncomfortable and smelly because of that."

Cons: "3 identical chicken meals in one day! Very crowded, noisy, not enough lavatory availability for so many people. Seats too narrow. Because the 1st flight came in late, every passenger who transfered from su503 to 122to JFK, had their luggage (that was checked in at Ben Gurion) LEFT BEHIND IN MOSCOW!!!"

Pros: "Worked like a well-oiled machine. Friendly food service right on time and in good sequence, quality food, free simple self-service "bar" in between at any time. Huge choice of decently new movies and much more on the entertainment system."
Cons: "Little thing that I usually don't notice as I normally travel with good noise-reducing headphones. But I forgot to take them with me this time and had to use the earbuds that were handed by the attendant. They really suck. Distorted, narrow band sound makes it almost impossible to discern the soundtrack. Would not forget my good headphones again ."

Cons: "The cabin was unusually warm. The aircraft did not have air vents above the seats, so there was no good way to cool down."

Pros: "It was the second time I travelled with aeroflot, and my experience was excellent. The crew was amazing, very friendly, they spoke Russian and English, food was excellent (they fed us like pigs, haha),great movie selection for on board entertainment. The airport in Moscow was easy to navigate, despite all the negative reviews I read before my visit there, I found my gate in no time and almost everyone who worked at the airport spoke English. The airport was super clean with a wide selection of food stores and gift shops. Good prices, too. I'm definitely flying aeroflot again."

Pros: "seats were comfortable"
Cons: "my meal request did not make it to flight, and the substitute food i received was very poor"

Pros: "N.A."
Cons: "Rude air hostesses. 3 hours on taxi which I’m willing to forgive because of the weather. They took an extra three hours to send our baggage through to baggage claim because their crew “refused to work in that weather”. Get a hold on your recruiting. And then my baggage doesn’t show up. All my woolens were in there and I have nothing to wear and it’s freezing outside. They do not give me ANY compensation of any sort. This is the worst experience I’ve ever had and all just save a couple hundred dollars. Not worth the hassle! I’m still trying to get in touch with them to ask about my baggage but they’re unreachable."

Pros: "THE BEST COMPANY!!!!!! EXCELLENT SERVICE! AEROFLOT REALLY CARE about people!!!! THANKS!!!!!!!!!"

Pros: "The boarding process was smooth, no hassle at luggage check in, the crew was very solicitous and eager to help,the seats had plenty of leg room, slippers were distributed, my veggie meal was tasty and there even was ice cream."
Cons: "My TV screen was very slow to respond to touch and to remote control. There should have been a greater choice of current movies."

Pros: "Great Food, Great Service, Great Entertainment options"

Pros: "The seats are comfortable even in the economy class. Plus we got slippers so I could kick my boots off."
Cons: "For whatever reason we got bused to the plane. The bus went for couple of miles around the airport before we got to the plane. Then we had to walk to the plane in the rain. This is very unusual event, as I fly often this route and this is the first time it occured."

Pros: "The crew did a very good job"
Cons: "It was too hot inside the cabin"

Pros: "The option to watch th and movies is excellent even though mine did not work. I appreciated the 2 meals and one complimentary glass of wine."
Cons: "For my long 10 hour flight from Moscow to NYC, my tv did not work and the connection to plug in my cell phone went in and out. The crew was not friendly, though polite. I would have preferred more space."

Pros: "The female flight attendants are all stunning in their bright orange uniform."
Cons: "The planes are very tight. Ever since they updated their aircraft they added one or two rows and planes became so narrow! On the way to Moscow we didn't have an entertainment because they monitors didn't work for 30% of the plane. On the way back they delayed the flight for 5 hours because they plane had technical issues and they were changing it. We missed our connection from NY to Miami and since it was a separate ticket I lost those tickets. They didn't update us while we were waiting what's going on. A few times they would announce boarding on the electronic tableau, people would line up and wait for 40 minutes. The staff would just look and say nothing or smile and say "we don't know why you are standing, I didn't tell you to line up!" We had a special meal on the flight. They gave you exactly the same food twice. I was just laughing but other people who had special meals were really upset. If someone asked they would probably say "it's your problem that you don't want to eat like the rest lol! Next time when booking a flight I'll pay more but have a normal experience and not the torture "Russian style""

Pros: "I wasn't sure what to expect, but the airline was better than I thought. Good food (2 servings), decent entertainment, and nice amenities (pillows, eye mask, slippers) for economy class for an international flight. For the price I paid, I would fly Aeroflot again. I wish I would have gotten my Russian transit visa prior to my trip. I knew about it, I just didn't want to pay the $200. SVO airport is great and open 24hr, but having a 20hr layover is tough. p.s. Don't let a hotel/Airbnb tell you you don't need a visa - you do! I watched 2 girls have meltdowns in the airport because they had hotel reservations, but no visas. Sad, wet eyes does nothing for Russian airport officials."
Cons: "The staff, but you have to remember that Russian customer service is different from American. Some of the staff were really friendly and nice. I think they were compensating for the overtly rude ones, so it even itself out. Boarding at the airport isn't always clear if your flight is boarding or not. Pay extra attention to your gate and time changes."

Cons: "The wait at the gate was very disorganized, the information didn't show up until after our boarding time. The entrainment system didn't work so we didn't have anything to watch for a 10 hour flight. Also, baggage took the longest ever to show up. I would never fly Aeroflot ever again."

Pros: "Great food, stuff and free movies"
Cons: "None"

Cons: "The flight attendant seemed to have been bothered by the fact that she had to tend to my boyfriend and I. Any simple question we had may it had been what was on the menu for lunch or a simple request for ice in our drink; we received with a rude tone. When our plane was about to land I had my eyes closed because I had been traveling for 24 hours and was still very tired and she (Olga, I believe her name was) yelled saying "MIS, WAKE UP AND OPEN YOUR WINDOW!" this was by far the WORST flight experience I have ever had. I suggest this particular flight attendant reconsiders her career choice because customer service does not fit her. It is safe to say that I will NEVER fly Aeroflot again. And will be spreading the word to my colleagues and friends as I too am in the travel business and know how important it is to feel comfortable and safe when traveling abroad."

Pros: "The flight was comfortable, or as comfortable as economy can be. I would say, it was as nice as Lufthansa, just with fewer drinks. We also got ice cream between meals."
Cons: "English is not the flight attendants strength. It was manageable though. The drinks came out before the food. That was a little strange and left my thirsty after my meals."

Cons: "They lost my baggage"

Pros: "The seats are spacious and there is a pillow and blanket for everyone. I had no trouble storing my bag in the overhead compartment and I was happy to learn I didn't have to pay extra for two suitcases."
Cons: "The food was terrible. The movie and tv selection was not to my liking."

Pros: "The flight and service was great as usual. The TV not working made the flight boring as there was no entertainment and the fact that the flight was super packed made it so I couldnt get comfy."

Pros: "The amenities were great, the service was prompt, and the attendant made sure that I had my vegetarian meal."

Pros: "The blue seats"
Cons: "The seating map is incorrect (shows empty space in front of 18b but actually 18a so ended up sitting sardined and not with an open space in front of me. The transit employee assured me my seat was empty in front but I think she didn't give a sh... She said I could get an exit but that I'd have to pay more. Something tells me that the bumpkins that were in the exit rows probably didn't pay extra... Informed Anastasia the hostess twice the obese guy on my right was literally sitting on me and she did nothing to assist with my comfort--why do they say to tell them and they'll do all they can when they don't? For most of the flight my arm was crushed by Igor's (that was his name, really!) obese arm and fat pannus. It was awful and though there were seats just ahead of me, i was refused. I said "so I just have him sit on me and be uncomfortable" she responds "uhh yes". Thanks Anastasia, you're a keeper (of uselessness). Ektarina was a clueless hoot too. She served the Russians to my left and right first and me last (I was in the middle seat), how do you just go from the window guy to the aisle guy then the guy in the middle? I've NEVER seen that ever. She's like "what would you like?" I'm like "what do you have?" She responds "you don't have menu? Uhh..." No genius, you nimwit, you didn't give me one, had you i wouldn't be asking. She came back and asked in russian something about drinks, I said "what?" And she looked at me then turned away. Are you serious? What a rude twit. An Olga comes by at the end, speaks to the two russian guys on either side of me with a smile, says nothing to me, and walks off. Wtf? I think she was asking if they were happy with the service, no wonder she avoided me. The food was horrendous. The worst plane food since 1989. Think of the most disgusting russian dishes and turn it into plane food from the 80s and voila, cuisine a la Chernobyl. I mean how does any carrier manage to serve 80s quality food?! Then they take forever to get the trays so you're stuck looking at the disgusting slop still in your kennel area. Air circulation system is non existent, you don't have any individual vents and they kept the plane a roasting temperature with me being even more hot thanks to the guy sitting on my right arm. No wonder there's an odor of armpit, beet, and onions. I had the honor of leaving my ethnic goat scent to the BO stew. Circa 2001, I Flew to India with them, got stuck in Moscow for 3/4 day with no hotel space, the worst cafeteria meal, & a bunch of grumpy employees who didn't care. It was cool in that this-is-what-the-ussr-must-have-been-like way. The plane I swear was a former army plane and cigarette smoke emanated from the cockpit. I vowed that my family nor I would ever fly them again, I stuck to that until this flight only to learn vows should not be broken. I'm a frequent traveler and have been on the poorest countries national airlines and without hesitation Aeroflot is the absolute worst."

Pros: "Plane was clean, seats were comfortable, provided two meals, lots of beverages, movie choices"
Cons: "Unable to communicate with staff prior to boarding due to language barriers, VERY unorganized boarding"

Pros: "Flight departed and arrived on time. Boing 777 was in very good condition. Good service on the plane. Good entertainment system with choice of free movies and music. I used to fly only Delta to Russia in the past but after this trip I am convinced that Aeroflot is better."
Cons: "They changed my seat that I reserved online to a different one. It was actually changed to a better seat but the bottom line is that they changed it without asking me."

Pros: "Huge delay. We had a toddler and weren't offered the seats behind the wall, which is for people with kids. There weren't even people with kids sitting at those seats. Next time will fly with finnair."

Cons: "Food wasn't as great but it's just me, I can't eat plane's food"

Pros: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Cons: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"

Cons: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."

Cons: "Short and sweet"

Pros: "Crew memebers"
Cons: "Nothing"

Pros: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Cons: "For me this part is not applicable"

Pros: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Cons: "Explain me to take the bag on time.it was almost left in the airport."

Pros: "Entertainment system failed repeatedly."
Cons: "Entertainment system failed repeatedly."

Pros: "The comfort of the flight snd kindness of the crew."
Cons: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."

Cons: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."

Cons: "See above."

Pros: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."

Pros: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"

Pros: "Friendly attendants, entertainment variety"
Cons: "Comfort, food could have been better."

Pros: "great food, entertainment and seat comfort"
Cons: "nothing"

Pros: "Plane was new, and seatback screen responsive and functional."
Cons: "Economy seats not very comfortable, very tightly packed together"

Pros: "Good quality flight"
Cons: "But delayed and lost baggage"

Pros: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Cons: "Check in process was easy. The flight attendants are all very helpful and kind."

Pros: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Cons: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."

Cons: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."

Pros: "Flight on time"
Cons: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."

Pros: "Flight attendants were very nice"
Cons: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"

Cons: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."

Cons: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."

Pros: "Boarding was on time"
Cons: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"

Pros: "The service was very professional."
Cons: "Everything went well."

Pros: "The plane arrived in New York smoothly"
Cons: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."

Pros: "Flight was smooth"
Cons: "Food"

Pros: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Cons: "no complaints"

Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."

Pros: "The cheese and the bread"
Cons: "The unprofessional staff during boarding and food serving"

Pros: "Food was excellent and crew was very nice."
Cons: "Could not check in online before my flight and no zones to board just line up and go apparently."

Pros: "it was cancelled so they got me on the next flight on Turkish"

Pros: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Cons: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"

Pros: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Cons: "Bottom seat cushions could be a little more comfortable ."

Pros: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Cons: "TV was too slow."

Pros: "It was a 30min flight not much to say The crew on the ground really took care of us"
Cons: "Na"

Cons: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."

Pros: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Cons: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."

Pros: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"

Pros: "Lovely crew, clean toilets"
Cons: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."

Pros: "Nice Flight Attendants Good Food"
Cons: "Flight was delayed by 1.5 hours"

Pros: "Flight arrived safely."
Cons: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."

Pros: "Food, drinks, and general service on board were all very nice"
Cons: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."

Pros: "Disorganised and slow"
Cons: "Couldn't organise a booze up in brewery. Baggage offload took forever"

Pros: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Cons: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."

Pros: "tool me safe from one airport to another"
Cons: "wait time, food"

Pros: "Loved the movie selection and the food was good too."
Cons: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."

Cons: "Late...delayed from algiers"

Pros: "Friendly crew; comfort; punctuation. Fast boarding"
Cons: "Simple food - very small amounts. No entertainment."

Pros: "Ticket price"
Cons: "Long check in wait in Dubai. Food was shocking - inedible!"

"Flight attendant in Saga class was outstanding!! Could be more current entertainment choices...and wish they had a better business class seat."

Pros: "Flight was relatively empty. Professional crew, comfortable seats"
Cons: "I think they skipped me with food service. Checking up on passengers who may have been sleeping would be nice. Headphones need to be purchased. Limited entertainment options."

Pros: "Good selection of entertainment and food was good"

Cons: "The crew was very interested in gossiping instead of assisting their first class passengers. I sat with the same trash since the 2nd hour on a 6 hour first class trip. The entire first class cabin all had their call lights on which were ignored for over an hour. If you asked for anything they seemed to be annoyed they had to stop talking to each other. The cabin was also very warm to be an international flight."

Pros: "The crew were very nice and helpful."
Cons: "Providing a small snack would be great. Also the sears are extremely small so when the person in front of you reclines their seat all the way it induces a claustrophobic feeling and really limits your space. I suggest limiting the degree of reclining to not be as deep."

Pros: "Flight was delayed for an hour but considering the day before when all flights were cancelled and that whole morning flights were delayed at Reykjavík due to a major storm off the Irish coast the airport check in, security, and boarding went extremely well. Staff on board couldn’t have been more helpful and efficient to get the plane pushed back from the gate and get our flight going."
Cons: "The plane’s temperature was a little warm on both flights from New York and Iceland with no means to adjust fans or temperature at your seat like most airlines. The entertainment screen was down for about half of our flight back for both of us to New York but worked fine after."

Pros: "I liked my seat with more legroom. And there was very little turbulence."
Cons: "I wish there was access to blankets, it was very cold by the window. A better screen design maybe."

Pros: "The connexion flight: only 15 minutes to reach the plane. I didn't think I could get it. But all the crew at the airport and on the lane were very professional."

Pros: "Seats are reasonably roomy, and they lean back quite a lot without making the person behind it feel cramped. Entertainment was a great option - thank you for offering it for free - and yes to USB charger on the dock."
Cons: "Really enjoyed my flight, actually. Will definitely choose IA next time."

Pros: "The airplane waited for us because our first flight had a delay. The airplane was clean and in good condition. The flight was very smooth."

Pros: "leg room! excellent entertainment options"
Cons: "long lines. delays waiting in hot jetbridge"

Pros: "Crew is great. Comfortable seats."
Cons: "You have to pan ahead because there’s no meal or even snack service, and items available for purchase on board are quite limited."

Pros: "The crew was great. The flight was smooth and we left and arrived on time. Nothing went awry."
Cons: "There is a weird place where you have to stand + wait to board in a crowded area--maybe this was specific to gate D23 or maybe it's how Keflavik Airport is in general? The seat was also too narrow for me. I was disappointed that none of the Icelandic media options included English subtitles."

Pros: "The crew were very nice."
Cons: "The chairs were a bit uncomfortable"

Cons: "More time between connecting flights. 50 minutes is not adequate to deplane, run through the airport to find your gate and board the next plane. There is no opportunity to use a restroom, nor get food. They need to do a better job staying on schedule. All four flights I was on took off late."

Pros: "Great staff from check-in all the way through to exiting the airport."
Cons: "No snack provided with the free tea/coffee/juice. Rather limited in flight entertainment selection and no free headphones provided. Small kvetch: Lights turned on too harshly after being dimmed for sleep. I know, first world problems!!! Lol"

Pros: "The in-flight entertainment system is very good (once you get past the spam video ads for Icelandic attractions). The flight crew on both flights was very attentive and friendly. I really appreciate that IcelandAir gives out toy boxes to the children on the plane; that's very nice."
Cons: "My first flight was over 50 minutes late. Since I only had 1 hour and 5 minutes to begin with to catch my connecting flight, this forced me and several other passengers to do a mad sprint through Kevlavik Airport. We made it to the gate drenched in sweat and gasping for air - not a pleasant experience. There was also no time to use the airport restrooms or refill my water bottle. The cabin crew on the first flight completely ignored the fact that we were this late - there were no announcements about flight connections, or even an update as to that we were running behind at all. This should have been handled very differently. (Also, general pet peeve: They give you no food whatsoever, even for transatlantic flights, and they do not make you aware of this prior to being on the airplane. If you want to eat, you have to purchase their overpriced airplane food from the menu.)"

Pros: "Not a lot."
Cons: "Boarding via bus just takes forever, get a legitimate jet bridge. Also the airport has about 20 seats at each gate for 80+ passenger planes, leaving a lot of people sitting on the floor."

Pros: "The flight took off and landed on time. There were also a lot of good food options on the flight that were not only edible, but also healthy"

Cons: "Late flight. Both flights smelled of latrines. Charge for one checked back one way was 99.00. Flight attendant rude and said no vegetarian meals were available to purchase and I ordered within 10 mins of taking off. First she ignored me, even though she was talking to passenger next to me. I waited and she skipped right over me to next row. I had to press overhead light to get her attention. No veggie wrap available and I was told the vegetarian soup actually had chicken. No food is available otherwise on Iceland air flights. We almost missed our connection and flight crew didn’t even let us off plane before others who didn’t have tight connection. Husband was assigned a seat that didn’t exist on plane. Landing was the worst ever, came in on two wheels—all passengers were groaning. I travel a lot and will never choose Iceland air again."

Cons: "When I booked this last year, I did not realize that Iceland Air did not include food on an international flights as it had done several years ago when I flew this airline. Crew did not do much with service."

Pros: "I liked the service and the entertainment."
Cons: "There was not snacks included and you have to paid for the headphones."

Pros: "Boarding was efficient and quick."
Cons: "Only drinks provided. This is the first international flight I have ever been on that provides no snacks or food unless you buy them."

Cons: "Not iceland air fault but waited over an hour after we landed to get into a gate. Then waited another 30 minutes after customs until luggage arrived. Seats go too far back. The guy in front of me was siting in my lap. Also the flight status boards in Reykjavik were not well designed. I've never seen so many people panicking and running to flights in my life. i was in the terminal for 3 hours on a layover and watched about 10% of the people freaking out. 99% of the time it was over nothing."

Pros: "The crew was very friendly and professional. Flight was safe, on time and turbulence-free."
Cons: "No meals!! In the air for a total of 8.5 hours with an hour in between flights (running to our connecting gate) & they make you pay for a meal!? Didn't even offer snacks!! Book directly on their website or you won't be able to choose your seat. They say you can check in 36 hrs prior to international flights, but I wasn't able to until 24 hours prior. When our checked bag was over weight limit, we were told we'd have to ship it as cargo; when asked how to do that, we were told it 'wasn't their problem'. Luckily, we had 2 other bags that we could redistribute contents, as there was a total of 3 of us traveling together. Not impressed with company customer service. Flight crew was great."

Cons: "I wasn't able to contact Icelandair through their costumer services, calling was basically impossible. Since I booked my flights through KAYAK, I couldn't purchase baggage on Icelandair's website and turned out could only do that at the check-in counter which I had to pay more for an additional checked baggage. It was very unreasonable."

Pros: "The beet salad and the bouillabaisse were both excellent. The flight attendants were attentive and helpful. Wide selection of entertainment choices."
Cons: "Our connection from Zurich arrived as boarding had begun in Reykjavik. When we arrived at the gate, it looked like business class had already been called, so there was HUGE mob gathered about the gate including small children. An employee worked her way through the crowd randomly checking passports and marking boarding passes. Eventually we made it onto the shuttle which drove us out to the plane. I wouldn't like to fly Icelandair overnight because I wouldn't be able to sleep at all in the business class seats since they don't recline that much."

Pros: "The seats were comfortable and the food we ordered was good. The staff was friendly and professional. The landing was smooth."
Cons: "We had a light that kept flickering above us and you couldn’t adjust it and no way to control the air flow."

Pros: "I liked the price of the trip. I only had one issue, and that was not knowing that I had to pay for the luggage. I had a backpack with me and I also had a 21 pound suitcase. More in new work I was told that I had to pay $95. But that was my fault because I did not do the reading properly."

Pros: "On time, comfortable, smooth and easy flights"
Cons: "Everything was fine no complaints"

Pros: "The inflight entertainment was really nice and enjoyed the Iceland layover information. Crew were professional and attentive."
Cons: "Felt like a budget airline, so don't expect any free snacks or the ability to carry on large backpacks that you normally could on other airlines."

Pros: "Plenty of movies and entertainment"
Cons: "Had to pay for food."

Pros: "The crew was very helpful and friendly. No food served but coffee is excellent and they give plenty of water."

Pros: "A great atmosphere — friendly, welcoming. The free movies were especially helpful on a long trip (bring your own headphones)."
Cons: "The seats were less comfortable than some other airlines. I'm short (5'3") and the way they hinged when you recline didn't work for me. Also, SOME kind of free snack — peanuts? a cookie? — would be appreciated. But in general, a very good experience."

Pros: "Nice crew, spacious plane."
Cons: "The man sitting next to me was overserved alcohol (at least 8 mini bottles of vodka) and became very loud and inappropriate towards me. Maybe there should be a limit on serving alcohol when someone is very obviously drunk? No snacks offered for a 6 hour flight"

Pros: "Free movies and interesting Iceland travel videos, glacier water, peaceful music."
Cons: "I didn't like one mass line for all economy tickets when it came to boarding- I prefer airlines that call people to board by group. Less hectic."

Pros: "The flight was staffed by friendly, attentive staff. There was more leg room than on some airlines. Beverages were free, but you had to pay for food on this trans Atlantic flight. Most of us knew this in advance and brought food onboard."

Pros: "The plane has great interior, food was fantastic, service was very attentive. Absolutely great."
Cons: "Boarding process needs to be a little better managed but overall a small complaint."

Pros: "Bird struck plane that we were about to board; maintenance crew thankfully determined to switch planes even though it would cause delays. Rather be safe than sorry!"
Cons: "Our checked bag never showed up at customs bag claim in NYC. To date (5 days after we arrived back home) the airlines still cannot locate our lost bag. In fact, our baggage tracking # was never registered under our names at check-in!!! Our delayed flight from Reykjavik caused us to miss our connecting flight back home, which the airline booked us in a hotel, but booked us in a hotel near LaGuardia even though flew into JFK. We never received our vouchers and were given verbal instruction. We had to arrange transportation ourselves to seek reimbursement later on, learning this after going from terminal to shuttle area, back to terminal after waiting for the shuttle that never arrived. Rooms weren't ready when we showed up at hotel at MIDNIGHT. Next day, domestic tickets could not be issued for our connecting flight, causing us to have to shuffle from terminal to terminal to resolve the ticketing issue with Iceland Air. Total nightmare of a trip."

Pros: "Clean airplane, comfortable seats. Pleasant, courteous and professional crew. Excellent in flight food services and entertainment."
Cons: "Plane take off delayed at Newark making us late for connecting flight to Zurich at Reykjavik. Although we made the connection and the plane was held, it made the transfer very stressful. I believe that the delays were caused by Newark ATC and not the fault of Iceland Air."

Pros: "See above, all good reviews apply to all of my icelandair flights."
Cons: "See explanation above for previous flight. I wrote it in the wrong box and cannot copy and paste as I am completing this review on my phone."

Pros: "The entertainment was really terrific, selection was good and the equipment was brand new."
Cons: "I felt like it was bumpier than other flights I've been on. I know that's highly subjective and a product of weather but it felt like it was excessive. There wasn't a lot of communication about conditions from the flight crew like I've had on other flights. It took forever to board."

Pros: "Poor check inn , bad lounge , seats are worst ,food even dig can not eat , plane in bad shape airport in Iceland worst in works"
Cons: "Everything I do not like"

Pros: "I liked the selection of movies, food and drinks, it is mid-November, but the featured Christmas platter and beer Jöla was a perfect ending to a lovely vacation. Food and drinks are for purchase of course, but a reasonable amount for the quality and quantity. Flight was inexpensive, but comfortable for the six-hour flight. I did not have to pay for the 3 movies I watched. Plenty of free juice, water, soft drinks, hot tea and coffee. Not to mention that Keflavik airport has lots of good foods and drinks, all tax-free. Definitely flying with Icelandair again, especially when you have 2 free checked bags and 1 carry-on bag, plus personal bag for my precious camera and tripod during a winter vacation, is absolutely essential!"

Pros: "I loved the informative videos about Iceland! I had planned to watch them all, but my video screen stopped working for awhile. I thought about switching seats, but I ended up sharing headphones with my boyfriend and watching some movies instead."

Cons: "Seat 8G does not have a window."

Pros: "Seat was comfortable"
Cons: "In addition to the above when i finally got to JFK my luggage was still lost"

Cons: "The inefficiency at that airport puts a third world airport to shame. Airport too small, passport control is a brutal scrum. No seats anywhere and all connecting flights are delayed! There aren't enough signs to help to get to your gate, very few bathrooms. The food is terrible and obscenely expensive! Never again for us!"

Pros: "Flight over was satisfactory."
Cons: "The terminal in Reykjavik was dangerously crowded at the "D" gate coming back. They charged me for food and a glass of wine on the return trip but not on the trip over. ???? The flight back was 1 1/2 hours late."

Cons: "For a 5 hour flight (that turned into an 8 hour flight) no food was provided. when I finally broke down an paid for some it was minuscule and the crew member that brought it had attitude and was not polite."

"Flight missed due to a late international connection Took 6 agents to finally rebook me"

"Unsafe. Many people not keeping masks on. Crew unresponsive."

"No comment"

"British airways sucks"

"You should have said that I'm flying Americans airlines instead of British airways,it could save me a lot of nurves"

Cons: "Aer Lingus webpage is terrible. Kayak’s is excellent, but I tried to change seats, it would not let me."

Cons: "The food needs some improvement!"

Pros: "crew were perfect"
Cons: "nothing .it was a very full flight .crew were impeccable - calm courteous and attentive."

Pros: "the flight was on time"
Cons: "old plane with bad customer service"

Pros: "None"
Cons: "At Heathrow, the boarding agents kept calling few passengers without letting the rest of the passengers know what was going on. Also the boarding was delayed without giving specific reason almost 50 min later. Finallly they said the boarding was delayed to catering and cleanning, which I could not believe since the plane has been on a tarmac close to an hour. Passengers were lining up to board, but one of the gate agent kept asking to sit down without giving any reason. Probable one of the worst boarding experience I have ever had in international flights."

Pros: "the plane landed safely"
Cons: "a lot of confusion between in flight staff and ground staff as to where to go and what to do concerning transfers to ongoing flights, security, tight layover etc It was like it was everyones first day on the job."

Pros: "Friendly, attentive and knowledgeable staff. Good light supper."

Pros: "Price was goo £200 cheaper than the BA price"
Cons: "Cabin very cold over the whole journey at the end of the day you pay peanuts get monkeys But BA has a very tired fleet compared to say Emerites"

Pros: "No fuss, the cost benifit is perfect for short distances flights"
Cons: "One of the planes was a A321, room for legs was short"

Pros: "Smooth flight."
Cons: "Uncomfortable seats"

Pros: "Great crew. Smooth flight. Excellent timing."
Cons: "It’s been a while since I’ve seen a load out that old on BA. Almost 1st gen personal IFE. The plan as a whole was fikthy"

Pros: "That we made it to New York"
Cons: "Being selected for extra security because I am American was upsetting. Worst turbulence I ever experienced the pilot didn’t even try to avoid it. Finally landed stuck on the ground in the plane 50 minutes before we got to the gate. Plane landed at 420pm and I didn’t get my bag until almost 7 pm. This caused me to have to throw my suitcase away because I couldn’t make it to my connecting flight in time. Worst travel experience ever"

Pros: "Not much to say about this. Really the experience was not so good and I think the only good thing to say is that their planes still work."
Cons: "First they they over sold the flight and as we had our previous flight delayed they didn't allow us to cross the gates as they said we couldn't make it on time rather than telling us the truth. The staff didn't do anything to help us to catch the flight and insisted in putting us on the next flight. Thankfully I noticed that the flight was delayed and I crossed the gates despite that the staff didn't want us to do it. Once in the plane, the flight entertainment was poor, didn't work and staff said it was too busy to help us out in putting our stuff on the overhead compartment or even giving us the beer we wanted despite having our choice In front of us."

Cons: "The chair in front of mine was broken or worn out so that it declined alarmingly far. It felt like the gentleman in front me had his head in my lap. My tray table was also broken so that it listed dangerously and I had to prop it on my arm rest."

Cons: "No electric outlet to charge phone or internet."

Pros: "Excellent service on both British Airways flights. Wonderful people! Comfortable seats, timely boarding process, and good communication from our captain"
Cons: "We lost our in-flight entertainment just a couple hours into the flight... the staff did all they could to try to fix it to no avail, and collected blue cards from all passengers affected. They were very nice. There was nothing they could do."

Cons: "The British airline flight was operated by american airline and someone who handled her bag stole everything. We purchased prior to the flight. 2 pairs of sneakers a gift spoon for our grandson and other items not mentioned. Then they put her bag on another flight which made her wait for 1.5 hours in Madrid for her bag. Your handlers ruined our trip.How can you allow thieves to do this especially with TSA supposedly there monitoring it? I want a claim form sent to me ASAP so I can recover my goods. A notice was not placed inside, stating it was checked."

Pros: "The flight attendants and crew were great"
Cons: "NA"

Pros: "Nothing"
Cons: "I called them for luggage I have I can take 20 3KG in the end in the airport I haw to pay for my language"

Pros: "That the flight was not bumpy and due to bad entertainment I had good views out the window"
Cons: "Tight seating, old airplane, a bit dirty, most info was in Spanish!? Could not hear overhead announcements,"

Pros: "My eight year old grandson was tired and felt sick. The airline crew was sympathetic and very helpful in trying to help him and the rest of the family cope. They were responsive to every request and even made an extra seat available for him near the restroom."
Cons: "The seats are way too small. Very uncomfortable. Why make the seats recline when there is no room behind them? When the person in front of me reclined his seat my tray wouldn't even unfold."

Pros: "It was my second flight with BA that day. After first one I said never again, but I didn't have a choice and got on the flight from London to NYC. Everything was great. Food was very good, but my highlight was the crew!!! Super professional, super nice and It's them who will make me fly with BA again"
Cons: "I can't think about one thing ."

Cons: "The customer service I a disaster. They ripped off my suitcase and I never got a refund despite all my emails nd infos I gave them after the claim done at the airport."

Pros: "I really appreciated the size of the seats, the hot meal service, the attentiveness of the attendants, really the whole experience especially since I had been dreading the whole thing. I have spinal disc problems and consequently leg pain and difficulty sitting, especially in cramped spaces. I upgraded to WTP especially for that reason and was not disappointed. If I ever fly again, if BA goes there, that's going to be my choice."
Cons: "I liked everything about the flight."

Pros: "This flight was what you should expect - smooth boarding, helpful and friendly crew, good food and drinks service etc."
Cons: "The wash bag is now so limited- the bare minimum (and that's in business class!). No comb even. No face wipe either. It's an obvious thing to economise on from the airline's point of view, but it doesn't really have to cost them anything. And the choice of new films was somewhat disappointing - they are relying quite a lot on older films. and no duty free at all (the crew were apparently not given the correct paperwork to allow sales). This was disappointing as I had been hoping to pick up a dual SIM gadget. None of these minus points are major, but they detracted from my enjoyment of the flight"

Pros: "We had ONE customer service rep in Heathrow who was incredibly helpful and tried to help get us home. She was wonderful."
Cons: "Their delayed flight from Milan to London caused us to miss our flight from London to NY, and thus our flight from NY to Denver, which was standby. When we explained how difficult it would be to catch another flight to Denver from NY with it being the weekend, and attempting to get a flight to another airport with higher chances of getting us home, their customer service rep informed us that as long as they 'fulfilled their contract' to get us to NY, it wasn't really their problem how we got home (or couldn't get home) after that."

Pros: "I disliked that I couldn't check in online. I disliked that they told me I didn't have a seat when I tried to check in"
Cons: "I disliked that I couldn't check in online. I disliked that they told me I didn't have a seat when I tried to check in"

Pros: "That I was in shape to run from one terminal to another to catch the flight"
Cons: "The transfer flight was a disaster - see above. We dragged a car seat to the plane and dropped it off before we boarded. Upon landing, there was no car seat to be found. We were told to go to baggage as it would be there. We waited for over an hour for it to come through and it never did. Again no ground staff available to assist. Airport security advised to go BA office. They located the car seat in London. It never made the flight?! We arrived Wed and the car seat wasn't delivered until Friday. Again, no contact from anyone. I received a call from the courier when I was out. Overall, atrocious customer service from BA"

Pros: "The pilot was were courteous, and kept us update every step of the way..the crew was phenomenal."
Cons: "That the ac wasn't working initially"

Cons: "Boarding queue should be clearly marked. Seating needs work. It is ok when person in front of you is not reclined but too close if a petson is the least claustrophobic . I was fortunate that seat next to me was vacant, otherwise I would habe been in panic the entire flight."

Pros: "It is great that they give every person a blanket and pillow on boarding. Flight was nice and dark. The flanges that pull down on either side of the headrest to lean your head into are genius."
Cons: "Flight was late and announcements were not understandable over the PA. While I understand that seats are made for the "average passenger" and at 5'2" I am on the very low end of that, seat was very uncomfortable with a metal bar higher than the seat cushion poking forward where the cushion met the seatback. The temperature was extremely variable and when my seat mates who did not speak English very well tried to flag a flight attendant down to get an extra blanket, the flight attendants actively ignored them, so I hit my assistance button and my light went on, then after some time it went off again without our being helped so I hit it again about 10 minutes later and my light went on again but was again ignored. Then the attendants started selling things from the flight magazine and looked the other way as they went by my hopeful beacon. When they finally did get to me, I got a curt "I'll see if there is anything I can do" and she went off, returning 5 minutes later with one blanket when there were two people. Later on I saw her give blankets to others, and I found that strange."

Pros: "The flight crew was formal without being stuffy. Gracious without being too familiar. (Although, I had an interesting -- and fun -- conversation with a great flight attendant, Suzanne on flight BA0115 on 5/21/17. Give that gal a raise!). Excellent service. Clean cabins. Lovely menu followed by delicious fare. Overall, great experience!"
Cons: "The aircraft is illogically designed i.e. the awkward arrangement of seats in Business Class makes for an annoying obstacle for passengers who want to leave/return to their seats. But when they do settle in, it's as comfy as a cocoon."

Cons: "My luggage didn't make it to NY. Very upset about this because I have no idea when it will be delivered!"

Pros: "Flight was great really. I appreciated that a vegetarian option was standard since I could not choose a meal - especially since i got on flight through standby. All BA personnel on ground and on plane super nice."
Cons: "Only thing was that I was in a front row and that I could not finish my movie - worse problems to have."

Pros: "great selection of in flight entertainment."
Cons: "At JFK there was a long wait for the luggage, which ended up not being delivered to the carousel, after we had waited for almost 2 hours. Granted, there was some snow and some technical issue since the fire alarm system was flashing the whole time, but still, there were only two announcements made during that time, and the second one to let us know that we'd have to arrange for delivery of our luggage on the website. By that time, it was past 11;30pm and everyone was dead tired, when the flight had been supposed to land at 7:25pm. I think the blame is to be laid on the JFK installations. Everywhere I travel in Europe, airports are in brand new condition, and not only departure areas like in the US. No wonder baggage delivery was a mess after just a little snow/"

Pros: "Pilot was nice when he told us hehad to sit on ground for hours and taxi on landing for Another hour"
Cons: "Horrible seats, extremely delayed. Never buy a hacker fare again. Suitcases are literally locked in customs at JFK HP airport for indeterminate time period. Weather wasn't their fault but they should have had green undo staff to help and move people onward."

Cons: "Only frustrating thing was that i missed my flight due to traffic and poor uber service. When i got to the airport i wasn't allowed to check in. This caused me to be charged a $275.00 late fee for my ticket and my friends. Since i lost my phone when it fell out of my pocket onto the train tracks as i entered the heathrow express i wasn't able to transfer funds to pay for the $550.00 worth of ticket transfer fees. It was a huge issue but eventually it was sorted. Not knowing if you will be able to get back to your county or not is a very stressful experience. Wish i could get my $550.00 back. I thought those charges were pretty steep. My name is Joseph A. Iaquinto Jr. My flight was originally booked for 6pm from london heathrow to JFK on 12/12/2016. My email and paypal are both iqhqtv@gmail.com"

Pros: "it was on time"
Cons: "I got food poisoning from the dinner, chose the spaghetti and started feeling ill almost immediately. I am still sick, truly awful experience."

Cons: "It was very warm on the plane. No air jets available. Steward said the plane was having an issue with air quality. I have asthma and warm conditions with out air flow made this flight very uncomfortable for me. There was a passenger in from of me that was getting overheated and nauseous."

Pros: "Getting home."
Cons: "The tannoy was difficult to hear at the airport, guess that is not the fault of the airline but it made boarding difficult. Stewardess whizzed past when offering duty free shopping on board."

Pros: "The seats are very nice and have blankets. Also, I loved that there were current newspapers available to read--a very nice touch. The food was okay, but not wonderful."
Cons: "I was in the very last row of the back of the plane in the middle. Getting out to stretch or use the facilities, etc., was almost impossible."

Pros: "the crew were friendly and efficient"
Cons: "old plane uncomfortably seats no personal IFE"

Pros: "The flight staff were great, cleaned the toilets and were very efficient."
Cons: "There was a half an hour queue for customs at JFK for US passport holders. I asked the customs official who to address and he said the airline but I know this is an airport problem. Please advise if you know he contact info if the person to address. Major design flaw and inefficiencry after a 7 hour flight."

Pros: "Red eyes can be daunting , but the comfort of the seating, blankets, entertainment and food let my adult children and I know vacation had begun"

Cons: "Booked flight with BA but it was an American Airlines plane. The plane was old and had no individual tv monitors. The two movies shown had poor sound quality. Food wasn't international flight standard"

"this airline is junk. first class is awful. boarding procedure was double awfully. we were standing in line for ever for priority boarding."

Cons: "A good team. They all made good efforts. Just fine"

Pros: "Good airline, great service, boarding process, on time departure and arrival"
Cons: "No complaints"

Cons: "Too cold on plane"

Pros: "Everything was excellent as per all my flights with Tap Portugal. The crew was outstanding, the plane was clean, food was tasty and overall a very comfortable flight!"
Cons: "The boarding area was too cramped and tight."

Cons: "Been on schedule"

Cons: "There was a group of Swiss passengers very noisy and crew did not asked them to behave."

Cons: "Nothing"

Pros: "I flew business class - very good seats. TAP also flies an older plane on this route- not fully reclining"
Cons: "Boarding process too slow and delayed. Soup, always appreciated was lukewarm"

Pros: "Easy smooth transaction"
Cons: "None"

Pros: "Food was above average"
Cons: "Wasn't told that baggage wasn't included in my fee. Had to pay 170 Euros at the airport to check our two bags. Really really frustrating, and beyond an exorbitant price to charge for bags..."

Cons: "TV didn't work. A female attendant made me store my hat but didn't make a male passenger."

Pros: "Plane was good, service on board pretty good."
Cons: "Flight was delayed and we were never notified despite receiving multiple emails to ‘upgrade’ our flight. While checking in we attempted to upgrade 3 tickets to first class and were sent to 3 different areas in the airport with our luggage, having to wait in line each time. Didn’t provide vegaterian options on board. Weren’t given a gate ever after landing 5 hours late and were kept on board for half an hour making us miss a 2nd connection we had to rebook after the initial delay. A frustrating experience hat could have been made better with just some communication about what was going on."

Cons: "We were never prompted to pay for our check in baggage at the time of purchase and so when we showed up we were forced to pay 85 euros for one checked bag for an international flight on top of a ticket that already cost more than $250. The luggage restrictions were never shown previously. Will never fly TAP Portugal again."

Pros: "Good food. More or less on time."
Cons: "No electrical outlets."

Pros: "Entertainment was fine"
Cons: "Boarding was a mess, my seat recline was messed up so the button didn't do anything, but if I leaned back it would too... Flight crew was also not particularly friendly."

Pros: "Uma antiga queixa minha era o tratamento dispensado pela tripulação da TAP aos passageiros. Muitas vezes faziam o seu serviço sem paciência e até mesmo de forma rude. Nos meus últimos 3 vôos pela TAP, a tripulação vem se mostrando muito mais cordial e até mesmo divertida, sendo bastante simpática. Ainda pode melhorar? Claro que sim, mas agora não tenho mais "medo" de pedir um copo d'água a mais para os comissários."
Cons: "Sei que a tendência dos vôos low cost é não oferecer muito conforto aos passageiros, mas o espaço entre as cadeiras está ridículo até mesmo para pessoas com estatura mediana como eu (1,80 m). A poltrona, apesar de não reclinar, era até confortável, mas os meu joelhos ficaram espremidos pela poltrona da frente. Sem contar que, para um vôo de 3h, deveria ser disponibilizado algum entretenimento, mesmo que através do wifi (como já fazem as cias. brasileiras - se no Brasil já fazem, qualquer país do mundo é capaz de fazer!)"

Pros: "There wasn't anything special to like compares to other good airlines. I would say crews attitudes and foods were alright."
Cons: "Doesn't have a USB cable to charge the phone and there were no perfume or toothbrush for the long journey. Also no apple juice."

Cons: "The flight to NY was so cold that I had to wear my winter coat and hat the entire time and I was still cold."

Pros: "Friendly and helpful crew. Great food."

Pros: "The flight was uneventful."
Cons: "The food was edible. The entertainment display was old. Not much leg room."

Pros: "There was good variety of films and food was decent."
Cons: "(1) TAP has terrible customer service and support. Was told on check-in that flight did not include checked luggage which is bizzare/unreal for an international flight especially since I also paid to upgrade my ticket. Even in explaining to me the person on the phone was rude. This was very disappointing as I had such an amazing trip to end on this sour note. (2) The boarding process took forever. They made us line up about 45 minutes before we actually boarded. So we were all standing around as opposed to being seated in waiting area. We did not board until after our take-off time. (3) Seats were really tight, uncomfortable and don't recline much."

Pros: "We were late because of delay of the first part of our fly : Zurich - Lisbon, but the fly Lisbon- NewYork waited for us."
Cons: "Our TV didn't work. There is not possibility to charge phone on the fly."

Cons: "Same as inbound flight"

Cons: "No USB port"

Pros: "Flight was on time and landed safely."
Cons: "Boarding was quite chaotic. Seats were very cramped."

Pros: "Fast boarding. TAP crew was nice as always."
Cons: "Cabin was freezing cold, all 8 hours. There seems to be no balance for the cabin's temperature in these long flights. Make sure you have a jacket and a blanket."

Pros: "The food was good and there was a decent variety of things to watch."
Cons: "Having another TSA check at our gate at the last minute just because we were going to New York, the whole process made our boarding time late and our take off time pushed back even though they had 3 hrs to figure it out. The main flight stuardess in charge was rude and kept giving attitude to people when they asked questions because half the people on the flight didn't understand Portuguese. I wasn't allowed to pick my seat on the website so we ended up in a middle row. The person i was traveling with is over 6 ft and could not comfortably fit in the seats. Thankfully no one sat on the end so we were able to spread out between 3 seats. The entire experience made us not want to fly into Portugal again."

Pros: "Good entertainment system"
Cons: "Flight crew could have been more polite"

Pros: "The food and air conditioning"
Cons: "I purposely got a seat in the front row for extra leg room next to my two friends whose tickets I paid for. The TV in my seat was broken and I therefore could not at all watch TV unless I moved to another seat. I ended up not being able to sit with my friends for the entire seven-hour flight. The flight was delayed multiple times. The first time it was delayed because they were doing an extra security search by hand in the Gated area awaiting to board the plane. I have never seen this in my life and it was definitely started. Then we were on board the plane for almost an hour before they made an announcement that they found a broken part on the plane and had to switch planes. It was all very fishy. Quite frankly that I want my money back."

Cons: "The movies could have been better. Food was average."

Pros: "The staff were very pleasant, extremely helpful and stylish (the airline's choice for attire is clean with great usage of Portugal's national colors). Thank you for the enjoyable ride home."
Cons: "Nothing"

Pros: "Entertainment! Loved having such a wide selection of things to watch on the screen at my seat. Such a nice luxury to be able to watch a movie, a show, check the status of the flight/plane/distance/time/map, and more."
Cons: "The food wasn't that appetizing. It actually gave me upset stomach for the rest of the flight. I was in the bathroom 3x during the flight and I usually don't use the restroom more than once during any given flight. I didn't like that when asking for a drink of water, they only give a half full cup of room-temperature water. On an 8 hour flight, I get dehydrated and could drink 2 water bottles alone. I don't like to be a nuisance to the attendants so I only asked for water twice. I just wish they would provide small personal bottles per customer. I also have never flown on TAP before so I wasn't aware of anything like how to call an attendant using the touch-screen or even that watching movies was free. It should be said over the intercom at the beginning of the flight."

Pros: "everything was great"
Cons: "they had some video problems early in the flight but had it fixed about a third into the flight"

Cons: "Poor policy regarding musical instrument. Probably the only company asking to pay a special fee on hold or to buy an extra seat for a regular guitar. Ridiculous."

Pros: "I had a flight from Madrid --> Lisbon airport with a final connection from Lisbon --> NYC JFK and we were delayed in Madrid therefore arriving at boarding time of our other flight in Lisbon. The crew was so professional and prepared that when we landed in Lisbon there was a bus that brought about 25 of us who were connecting with final destination to JFK to the closest door to go through passport control and board onto our flight to JFK that they held for a good 30-45 minutes until all of us made our connection. Very professional and organized. Much appreciated that I didn't miss my final connection! Love flying TAP and will continue to do so!"

Pros: "Plane wasn't fully booked so the seating was more comfortable."

Pros: "the short connection time to Lisbon great service on SWISS and TAP the fact that I was allowed 2 pieces of hand luggage. Not forgetting your great service to adjust my booking from economy to business class Thanks"

Cons: "Overbooked the flight by 20 people and split up our group of 4 traveling together. They gave 3 of us tickets and then told my dad who is the least experience traveler that he doesn't have a seat because he didn't check in online even though we were at the airport 2 hours ahead to check in. Paying $1000 for a ticket and then being told you don't have a seat is absolutely unprofessional and rediculous. We were traveling home from europe and had 2 other connections we had to make. After 3 hours they were able to transfer us all to another flight back to the states and then lost my dad's luggage. Horrible experience! Will not travel TAP again!"

Pros: "Andrera Araijo was extremely friendly, attentive and energetic. She smiled through out the entire flight. Whether she was attending to me or a fellow passenger it was all smiles. She definitely made smile. God bless you Andrera!"

Cons: "attendant kept waking me up to put my seat belt on while i was sleeping"

Cons: "Lobster appetizer was dry, hard, and tough. Steak dinner was prepared nicely, but of medium- low quality meat. Announcements are not heard in headphones, which in emergency situations could be dangerous. Noise reducing headphones supplier are effective in the noise reduction function, but not high quality audio resolution, with some dialogue intelligible. Business class seat wasn't a full recline as are those of most competitors, but it was comfortable. I didn't see any snack offerings that most other airlines have available between meals."

Cons: "The seats were not comfortable. It hurt my back."

Pros: "Big space between seats. Best screen entertainment."
Cons: "Food was only average. Especially fish."

Cons: "Being sat in a middle seat. With that being said, it was OK. No problems."

Cons: "some chaos at boarding, with redundant passport control. Upon arrival, we were held for 45 min at JFK, as the gate wasn't ready and the crew had the engines running and fumes penetrated the cabin that made me almost sick. I guess that's not much of a TAP fault, but it was a bad finish of an otherwise uneventful flight..."

Pros: "Me encanto el asiento que me asignaron y que las películas se pudiera escuchar en español. Gracias Tap Portugal por ese viaje tan cómodo"
Cons: "Que no tenían la hoja de migración para entrar a EUA en idioma español solo en Inglés y Portugués"

Pros: "My check in was by far the easiest it has ever been on any of the international flights I've taken over the years. This was my first flight with TAP Portugal and I will certainly by happy to fly with them again. The next time, I'm going to take advantage of their offer to stop over in Lisboa."

Pros: "Easy check in, easy boarding, more or less comfortable (as much as you could hope on an airplane) and quick, on time and safe flight."
Cons: "Crew was a little chilly, but not rude."

Pros: "Not much. The food was good. That was about it."
Cons: "The entertainment sis not work. Spent 8 hours of the flight looking at nothing."

Read more about Aeroflot
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