Flight attendants very helpful
Captain was involved in helping us get proper and accurate info
Passengers given incorrect info as to what was happening next
I personally walked back and forth with a suitcase to two terminals that I was instructed to go for further info and then was sent back right where I started I know the flight cancelation was due to bad weather but communication between airline and passengers was horrible
Flight was delayed 2 hours on our way to Turks and Caicos and one hour on the way back home. This altered our plans
Flight was delayed 2 hours on our way to Turks and Caicos and one hour on the way back home. This altered our plans.
Headphone, pillows and blankets are no longer free
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.
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