Cons: "Flight was too crowded with customers only 4 feet apart during flight IN THE SAME ROW BUT NOT IN FRONT OR BEHIND YOU. Whats the point of social distancing when you have people directly behind you two feet away"
Pros: "I liked getting off the plane"
Cons: "A flight attendant was rude to me twice for no reason. It’s the first time this has ever happened wit SW"
Cons: "The screeching noice from the broken speaker could have been fixed"
Pros: "Very efficient and friendly crews; the flights were generally on time; boarding was easy (I paid the extra for early boarding)."
Cons: "For the price, not much. Great value; very fair policies; overall really good experience."
Pros: "Flight was on time and arrived early. Crew knew what to do and made the flight run as smoothly as possible."
Pros: "SW always does a great job working to get you to your destination on time."
Cons: "The “close the doors 10 minutes before takeoff” policy seems like it needs to be updated."
Cons: "Being delayed 3 hours without any hint of remorse or compensation by staff."
Cons: "This plane was one of the older versions so it took longer to board because of the lack of overhead bin space and I felt that the seats were more cramped than normal."
Cons: "Flight was delayed 35 minutes after push back and collected cups/drinks within 3 minutes of giving them out."
Pros: "I forgot the guy's name buy one of the crew members was especially funny! Good snacks, comfy seats, solid entertainment."
Pros: "The crew was accommodating during the long delays boarding and deplaning:"
Cons: "Delays were extremely long to the destination and upon arrival no gate was available for our plane which caused another long delay."
Pros: "Crew was great"
Cons: "My ticket should have automatically added my TSA precheck number as it's part of my profile. Was inconvenient to get back in line to get it added"
Cons: "Everything was perfect, from taking off to landing, very smooth. Sweet cabin crew. Thank you for a safe flight"
Pros: "The seat was nice."
Cons: "Offered water or Orange juice in a can due to a short flight. I may recommend no canned orange juice, due to the quality ingredients and something more freshly squeezed for health benefits. And offers coffee or tea."
Pros: "Crew were very attentive and hospitable to the crew. I have been flying ASIANA many times and enjoy the flight as well."
Pros: "- In-flight entertainment screens (legacy Virgin America cabin) with several program choices - Comfortable seat with decent seat pitch - Helpful crew"
Cons: "- Woefully inadequate seating at the gate (Alaska should have kept VA's Terminal 3 at LAX) - Flight was a little delayed due to late-arriving inbound flight"
Cons: "Not enough fruit & cheese boxes to reach past mid plane"
Pros: "Fine crew."
Cons: "8:00 pm flight delayed until 10:55 pm. Boarded at 10:55 pm but didn't leave LAX until about 11:30-45 pm. Arrived at SFO ~12:30-1 AM but deplaned at ~2 am. A trip that should have taken 1.5-2 hours took 6+. I would like financial reimbursement for the trouble: late to work, missed a meeting, no sleep"
Cons: "The plane’s electrical system was not working and we sat on the plane for over an hour with no A-C. Several solutions that were tried were also broken and we were told that the plane itself need to have additional electricity to start the plane for the past 4 days! Unacceptable on a usual A+ airlin"
Cons: "The stewardess bristled at my request to fill up my finger ale glass. And they just werent interested in general."
Cons: "the flight was 2 hours delayed but the staff continuously kept us up to date"
Cons: "It was a 6 hour flight and I didn’t know only 2 snacks and a water were available on the plane until I got to the airport. Almost everything was still closed at the airport. We were quite hungry and thirsty."
Pros: "It has been over 2 years and I still remember the service, comfort and atmosphere of this flight. Whatever JetBlue is doing, it works!"
Pros: "I liked the male flight attendants on my flight. They were nice and cheery and was always willing to help. The inflight entertainment and WiFi was great. The snacks were also good."
Cons: "I forgot to the flight attendant’s name but she was quite rude. I traveled with an infant who required warming up of her milk in a bottle and I would ask for hot water and she failed to bring it over. I requested hot water twice. Initially when the plane was taking off- she stated she cannot bring anything while the flight was taking off but even after take off and in cruising altitudes she did not come over until we rang the call bell and another flight attendant came over. Second time mid flight we happen to ask the same flight attendant for hot water as she passed by— she nodded her head but again never returned with the hot water. Again I hit the call button and another attendant came over and gave me water. I felt that she did not like attending to the flight guests and always seemed to give an attitude. I understand traveling with a child may be hard for others, but imagine the parents who have to care for a starving baby. The flight was also a bit too warm."
Pros: "Free on board WiFi and a very clean plan... JetBlue you are the best"
Pros: "Crew was very friendly and responsive"
Cons: "Would’ve been nice if they offer headphones. Maybe they did and I just didn’t notice."
Pros: "Love the free WiFi. That was awesome and somewhat unexpected."
Cons: "There was no coffee left on board when serving the second round - kind of hard to wake up from a 6 hour flight."
Pros: "Comfortable Mint seats. Not bad. Not cheap."
Cons: "Breakfast selections were OK. They could do better for the price of Mint seats"
Pros: "A 6+ hour flight is always tedious but jet Blue is always the best option, with live tv and a good supply of movies and snacks."
Cons: "Quicker departure, 20 minutes on the tarmac, but that’s not the airline fault...FAA Boston"
Pros: "Facilities and amenities (WiFi, unlimited snacks, comfortable seat)"
Cons: "Gate agents consistently telling paxs to SIT DOWN if their boarding group hasn’t been called yet."
Very efficient and effective. Fight crew and captain did a good job given the weather delays and turbulence…
Pros: "Very friendly thank you!"
Cons: "The wifi login experience could be improved. I purchased wifi as a guest when I had an account and had to spend extra time chatting with an agent to get it resolved. They were very helpful but having the option to login to my account at the start would be ideal!"
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "Crew was super amazing and friendly! Very good service also!"
Cons: "No seat back entertainment.."
Pros: "Crew was very friendly and took good care of the passengers"
Cons: "It was fabulous as always! Thank you. I love Delta!"
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Pros: "The crew went the extra mile to accomodate my bag due to not having a seat in front of me to stow it. Also, Delta Comfort was exceptional!"
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "Nothing to like."
Cons: "Cabin was way too hot despite complaining multiple times. Wi-Fi didn’t work the whole flight. The entertainment system was down. Seats uncomfortable. Inept crew. Worst flight I’ve ever taken."
Pros: "Flight attendant Susan was wonderful. Very friendly, professional, and helpful."
Pros: "Nothing- and it cost me $50 to have voucher issued for future flight."
Cons: "Monitors with Sun Country gate information very difficult to find, if at all. I asked several people about Sun Country and departure gate, and was pointed in several WRONG directions. Since next flight out was 9p, I decided to cancel my trip. I did investigate taking same flight tomorrow, Jul 13, and was told it was full and I would be standby."
Cons: "Flight was determined to be 2 hours late well in advance. No e-mail, no call so we get to the airport 2 hours ahead of departure to find out we have to sit around the airport for 4 hours. This was NOT a last minute delay. This was the second Sun country flight in a row that was late. The first was a ramp gate hold for weather at the destination. Not sure why this one was late."
Cons: "Service and customer handling at MSP and JFK were very poor. This airline charges for everything, and if you select an incorrect option and over pay, then too bad... They offer no reimbursement. Buyer Beware."
Cons: "Late departure by 1 hour. Then had to wait 55 minutes at the luggage pick up in SFO"
Cons: "We were fully boarded and then were delayed 1 hour without any explanation. They also had poor in flight service and very uncomfortable seats. No leg room at all and if the person put their seat back the 5 degrees it could move, there was no way to be comfortable because the seat in front presses against my knees."
Pros: "Flight was on time"
Cons: "I over paid baggage fee for both departure and return, been trying to call a customer service representative for a refund but their is no direct number. I keep getting switched from one person to another without any feed back and it's so frustrating. It will be nice if I can get someone to just tell me there is no refund rather than keeping me online for over 10mins."
Cons: "Two hour delay. The seats were extremely uncomfortable, it basically felt like 1” of cotton on plywood, the back support kept popping in and out. The staff not pleasant, as in zero smiling, no welcoming on board and they were short with other passengers. It’s unbelievable that snacks are extra when every other airline offers complimentary peanuts/pretzels/cookies. I had to spend $30 extra for my fiancée to sit next to each other, even though we purchased tickets together. As a Minnesota born resident, who now lives out east, this was such a disappointment. I will not fly with again."
Pros: "Everything went quickly"
Cons: "I had to pay to pick my seat, for any food or entertainment."
Pros: "By getting an exit row seat, I was able to board early on"
Cons: "I wasn't told that the exit row seat would not recline until I got on the plane. My last trip on Sun Country, none of the seats reclined as far as I can tell. I'm generally very tired by the time I get on a flight, and not being able to recline at all makes for a very uncomfortable flight."