Find cheap flights to Chico

Pros: "Crew"
Cons: "Another flight, another last-minute gate change"

Pros: "Great flight. Everything was smooth. The flight attendants were so accommodating and seemed to really care about the passengers."

Pros: "Our flight attendants were great"
Cons: "We were in security checkpoint line 1hour and 45 minutes before our flight. It wasn't moving. A crew member pulled people for c gate from the line saying it would be faster but when we asked if we should also use the other checkpoint we were told to just stay put. We asked a second member who was coming from the other checkpoints direction and her response was curt and uninformative. We literally ran as soon as we could and got the door shut also literally in our faces at the gate. We felt a bit let down, seeing later that our timing in the multi lane checkpoint would have undoubtedly been sufficient. The checkpoint we used was funneled into one scanner and we were informed at the customer service counter when we rebooked that that checkpoint was knowingly understaffed. I like flying Alaska but was quite disappointed to be left waiting another four hours after a seven hour layover."

Cons: "free snacks contained dairy, few healthy options everything else was"

Pros: "Great flight crew!"
Cons: "Gate staff lacking professionalism"

Pros: "Flight was flawless!"
Cons: "Nothing"

Pros: "Isle and seating space designed for midgets! Can hardly walk isle without decapitating someone already seated! Same as to roominess of seating space! Otherwise, flight was great. My searmares elbows were poking me in my side most of the flight!"

Pros: "On time. Pleasant folks. Like them"

Pros: "Everything other than arrival time was great."
Cons: "Flight was delayed 20 minutes."

"It would have been nice if it was Alaska Airlines, but it was United Express"

Pros: "Alaska crew is so much better than the others. We will always fly with Alaska Airlines whenever possible!"

Pros: "Crew was friendly and efficient. A plus"
Cons: "Having a pilot there on time. Having the yellow back support for the plane so we could exit the plane from the front."

Pros: "Fast, efficient, comfortable."

Cons: "Flight was delayed 2 hours because of something in the laboratory and they didn’t tell us until 20 minutes after we were supposed to board. Crew did not care about the inconvenience one bit."

Pros: "The crew was efficient. No one on the flight had any apparent issues with the mask mandates. It was a very pleasant flight."
Cons: "All-in-all, things were great!"

Cons: "Variety in snacks"

Pros: "Accommodated to an earlier flight without questions asked."
Cons: "Always been a delight!"

Pros: "The flight left on time and arrived early."
Cons: "The flight was nearly full. They announced this and said that if anyone was uncomfortable being seated next to someone not in their party (due to COVID concerns) they would book them on the next available flight. At that point, you're really kinda stuck hoping the person your seated next to is taking the proper precautions, but you are not "social distanced" during the flight. I don't consider myself a COVID prude, but I will stick with Southwest Airlines during this pandemic. They are keeping their flights at 2/3 capacity in order to maintain distance among passengers on their flights."

Pros: "The crew was amazing but I have to say the seats were very tiny and very uncomfortable."
Cons: "The crew was amazing but I have to say the seats were very tiny and very uncomfortable.I guess just start with you would have to give a little bit more room on your seats the seats itself and of course around the seats so we can at least be able to stretch our legs and our backs"

Pros: "Friendly professional crew"
Cons: "Nothing"

Pros: "The flight attendants were cool"
Cons: "Lady who accepted boarding passes was rude, seats were snug"

Cons: "The seats felt hard and the speaker was loud enough to hurt my ears. Otherwise it was great."

Pros: "Great crew."

Pros: "Great crew"
Cons: "Snacks"

Pros: "After the purchase, Alaska is using Virgin planes, which are very nice - comfy, well appointed, and with the fun lighting."
Cons: "This is the second time in 3 flights with Alaska that they’ve bumped my seat at boarding time from a nice aisle near the front to a window near the restrooms. I’d gladly have volunteered if asked, but they didn’t ask. This most recent flight, the beverage service was extremely slow - it took nearly an hour for them to get down to my relocated seat. By then, it was nearly time to land, so I barely had time to finish. I’ve noticed the cups are smaller now as well. I usually fly rather than drive for the holidays, I think I’m done with flying."

Pros: "This is the worst day of the year to travel. Hundreds of people waiting to catch flights to Seattle, which were delayed with no news of when they might fly. Alaska Airlines staff had way too to handle, but still found time to help a disabled person/passenger in need. Thank you."
Cons: "TSA had no time to help a disabled person, rather abruptly sending me from line to line to line, because I was disqualified from going through walk-through a certain scanner. Then was un-necessarilly angry with me for putting my Kindle on top of my laptop, to go through the scanner. If TSA had given clearer directions, I would have known how to place electronic devices in the plastic tub. Also they took my wallet from me to go through the scanned by itself. As TSA staff pushed belongings down the conveyor, the little dish holding my wallet turned over, credit cards and the like started to fall all over and under the machine. I started to collect my congtents and was told to stay put, and hold out my hands so they could swab my hands for explosives, and to not move while they put the swab in their sensing machine. Makes me want to not fly in the future."

Pros: "There was one crew member who was super nice and had a smile who kept going around asking if anyone would like refills or anything. Also, I like that there were charging ports... even if I didn’t use them. And there was plenty of leg room. Lastly, there was a flamboyant crew member who was really nice as well. I liked him a lot."
Cons: "There was this one older stewardess with short blonde hair who had an attitude the whole time. While she was trying to do drink orders a man had spilled his drink so he asked her for a napkin. She rolled her eyes and gave it to him. I was in an isle seat and I got hit in the back with the cart and all she said was “get out of my way I’m coming through” and it actually really hurt. I got bumped by her another three times. And by no other crew member was I hit on my side. Maybe she was just having a bad day..... or maybe she didn’t like her job.... but it definitely showed."

Cons: "Flight was very delayed and delayed multiple times. I wa son the back and ice chips kept falling on me from above my head. Horrible."

Pros: "Didn’t have food or entertainment for a short flight, but boarding and crew were very good."

Pros: "Seats were very comfy from PDX to Ontario. Liked the fig bars. Good selection of beverages. Friendly crew. Smooth landing."
Cons: "Soooo disappointed that you needed to pay for the internet on the smaller planes while on the larger one it was included in the price for us lowly Economy flyers. The flight from SEA to PDX was tight with the smaller seats. My husband is a big man and if he had not been sitting next to me and been a man I did not know it would have been VERY uncomfortable. The flight from PDX to ONT was better with the seats but again we had no way to charge our devices and were asked to pay for the WiFi. Really??? In this day when EVERYONE uses them you are going to punish economy??? If you offer WiFi on the big ALaska planes then it should be offered on all of them. Not sure how hard it would be to wire in charge ports but someone should be working on that."

Pros: "I appreciated the assistance getting to my connecting flight in time. Great service!"

Pros: "I splurged and purchased the first class upgrade as i am tall and it was a very long flight. Loved the legroom and service i received."
Cons: "Went through the boarding process and then we all waited in the line outside the plane for some time. They obviously were not ready to board the plane which was difficult for some of the elderly now standing in line. I had a planned dinner in sacramento which was a main reason i took this long layover and due to leaving 2 hours late i missed the dinner which had to be canceled. This was very important to me. The 75$ discount given to me on a future flight is not going to replace the time off work and the dinner which will now have to wait for anither trip to the mainland."

Pros: "Customer service was great and there is actual legroom in coach!"

Pros: "Staff is always helpful"
Cons: "seats too tight"

Pros: "It was nice and short, pleasant."

Pros: "It was smooth flying and made my wife at ease specially it was her very first time flying ever. Will fly Alaska airlines again."
Cons: "Nothing bad to say."

Pros: "The crew switched planes, which made me feel safer. Besides the delay, it went fine"
Cons: "2 hour delay in Seattle"

Cons: "The seats are small and so are the seatbelts"

Pros: "The flights were on time. You get to try a local North West beer or glass of wine. And you can ship a case of wine free."

Pros: "Friendly service and good rates"

Pros: "Love Alaska, generally. Service is great, love that you get perks with their credit card."
Cons: "Our direct flight was canceled the night before (less than 12 hours prior to the flight. Did get rescheduled on an acceptable 1 stop flight plan, but I'm always upset there is never any sort of concession or discount or any sort of compensation for these types of inconveniences. Bad business -- this isn't a knock on Alaska, really, as it's true of all airlines, as far as I know. But it still sucks."

Pros: "On the return trip, I wound up in TSA Pre... which was nice and a bit unexpected."

Pros: "The check-in was easy."
Cons: "Flight was delayed from GEG -> PDX Before departure, the pilot announced that the flight would be "very bumpy" and so they weren't going to have drink service at all and the flight attendants would stay seated for the duration of the flight. This made me very nervous for the whole flight. However, it was hardly bumpy at all. I arrived tired from getting all worked up over nothing. On the way back to Spokane, the pilot announced before departure that the takeoff and landing would be bumpy, but once we got up to altitude it would be smooth. The reality was totally the opposite. During takeoff it was quite smooth, but then there was so much turbulence at cruising altitude that the pilot came on to say they were cancelling the beverage service halfway through for safety reasons. And then it smoothed out before landing. I thought it was a bad experience on both counts. Why even bother making a prediction about flight conditions if they are so changeable? It only sets people's expectations and then they are disappointed or unsettled."

Pros: "flight attendants were good Bording absolute nightmare. gigantic stairs to climb flimsy hand rail terrifying experience--Get rid of the shoddy stairs use sturdy ramps to board Barbara Portland Or."

Pros: "Free movies help pass the time."
Cons: "Nothing"

Cons: "The return flight was late, the walk way to board the plan was wet, many people were asked to check their bags because the returning plane was smaller."

Pros: "While flying to Portland from Maui, our next flight was cancelled. No one notified us of this while on the plane or as we exited the plane. My mom found out while I was in the bathroom. She talked to the person at the gate we had just arrived at. She told us we were rerouted to a better flight and told us to go to a specific gate. When we arrived at the gate, Rainy (your employee) explained the situation again calmly, printed our boarding passes, told us we had an hour to catch a bite and worked on seating us together on the plane (I am traveling with a child). When we came back to the gate to board, she had taken care of our seating issue and was very nice. If you are going to cancel a flight on a customer, this is exactly how it should be handled. Better flight, better time, calm and helpful staff. This was the most enjoyable flight of our trip. Nice size plane and great staff. Just maybe need to notify the on board stewardess, she doesn't need to project or yell to be heard for the courtesy of those who have been traveling all night."
Cons: "Knowing that we got very little rest on the overnight flight, I was looking forward to a good nap on this flight. I was getting it until the airline assistant decided to have a very loud, very long conversation with a passenger. I could barely hear the passenger, but the employee was speaking as if on stage at an ampitheater! I know where she use to work, how she became a stewardess, how many cities she has worked from, how many days she has off, and again how many cities she has been to, AT VERY LOUD LEVELS!"

Pros: "You know, the plane was crowded, it was a puddle jumper, but I was seated with another woman of a certain age who was so in sync with my joys, concerns for our world, fears for our kids, grands and greats, but hopeful that all will turn out. We were so immersed in our conversation the trip felt like 5 minutes long. Neither of us were skinny miniies and cramped in those 'child-sized' seats made no difference, we so enjoyed our visit. When disembarking, there was a male attendant who said, and I paraphrase: This plane has exits both in front and in the back, you may choose whichever one you choose, but if exiting from the rear door, please be careful (and in light of our destination, I must caution you to DUCK.' Well, Eugene, OR? Ensued chuckles, Go Ducks! and much tittering. I complimented him on his sense of humor and myself said "Alaska Rocks!". Just sayin.... Lynne Ledingham, Alaska flight 2081G"

Pros: "Rescheduled flight was on time"
Cons: "My original return flight was rescheduled due to air traffic control and the return city was changed. This was fine but the email sent to me never told me to re check in. When I arrived at the airport one hour before the flight, my seat had been given away because I wasn't yet checked in... therefore, I had to be rebooked the following day without any compensation for hotel... not the best way to handle this situation."

Pros: "I loved the convenience of this flight from Merced to LAX. A low fare, a small plane, a huge time saver. I will fly with you again! This flight made a cheaper; direct flight to europe possible. Thank you! Great (young) staff!"

Pros: "What did I like? Everything! Service, price, flight conditions, crew were all wonderful. It felt like taking a private jet and was less expensive for my husband and I to fly round trip than to rent a car to drive from Denver to Durango for a week!"

Pros: "Crew was friendly & helpful. Plane was comfortable. I left my headphones at check in & when I returned they gave them back to me."
Cons: "Coming back we had to wait about 20 mins to get a shuttle to the gate (LAX). Crew was as frustrated as us if not more. Overall was still a great a experience & will definitely book again."

Pros: "Quick check in, no games"
Cons: "Little turbulence"

Pros: "Easy on easy off, why drive"

Pros: "Not many people, even though boutique is more expensive I will use yall every time."

Pros: "Did not like it at all"
Cons: "Having to wait to another airport. I checked in. I was so hungry couldn't get anything to eat cause we had to go to another airport. So we had to check in and then set back down there was not any food anywhere. I will not be using this airline again"

Pros: "I've never traveled in a plane that sat 8 people but I was an exciting experience. Our pilot was excellent and the landings were so smooth. Boarding was a breeze since there were only 3-7 passengers. I would definitely fly with Boutique again."

Pros: "everything is great"

Pros: "Friendly staff and ease of booking"

Pros: "The staff was very friendly and professional from the checking point to the final destination . It is a private jet experience for a bargain. It is a great experience."

Pros: "Nothing"
Cons: "Only one person to help, delayed because of fog and no explanation, had to call many times to get my bags back"

Pros: "Small plane, comfy seats, no hassle"
Cons: "Nothing"

Pros: "Loved seats that really recline and table to work on"
Cons: "Had to wait in Greenville for extra 30 mins because needed police officer. Lol there were more Tsa and security than passengers out of Greenville. Pleasant"

Pros: "Smooth landing and nice people"
Cons: "The set belt light never went off to get up and get a drink or snack"

Pros: "The price for this flight considering the convenience of everything compared to a typical commercial flight was amazing. I am very impressed with the service, and will absolutely try to find future flights on Boutique Air!"

Pros: "Takes no time at all to load 5 people on a plane! Great flight and you can see the things below you...Awesome."

Pros: "Boutique conducts business a little bit different from all the major airlines. Checking in and boarding is done very different. They arrange the seating based on the passengers weight. almost if you have chattered your own private jet. Very luxurious and comfortable. Although the plane is small, the takeoff and landing was very smooth. Don't hesitate do business with boutique."
Cons: "Nada"

Cons: "The fact that the plane left almost 30 EARLY and the crew wouldn't let me board. Absolute garbage. It's most likely a waste of my time writing this as service was pass poor at best to begin with. I cannot believe this happened, them causing me to miss my flight. I had to sit in this tiny terminal for over five hours and wait for another flight, which was delayed mind you because, well, a crew member was missing. So we left 20 minutes late! This truly made this experience one of a kind, I will never forget to tell all my friends, family, coworkers and blast this all over social media to my contacts. As a disabled veteran, I was truly shocked and completely done with the day when the same crew member showed up so we could boars finally and tells me that I don't look like anything is wrong with me, after reading my wounded warrior project carry on bag. Thank you for the disrespect on top of the hippocracy on top of the worst travel experience ever and Southwest lost my military bags with my uniforms while enroute to a brother in arms funeral service. Thank you for showing how little customers, average Americans mean"

Pros: "I loved the customer service and helpfulness as I had never flown through this airline. It's a must do!"

Pros: "This was unique experience on an eight seated plane. Loved the service and absolutely will do it again!!"

Pros: "No long lines. No stress. Friendly staff."

Pros: "more snacks"
Cons: "small plane, was kind of tight"

Pros: "QUICK, EASY, FRIENDLY & EXCELLENT PRICE. THEY GET YOU TO THE "HARD-TO-GET-TO" PLACES WITH EASE!"

Pros: "Staff was very nice and willing to help. My luggage got stuck in TSA check and they had it on the next flight to my destination. Plane was very nice and the pilots were fantastic at not only flying but also in giving flight information"
Cons: "When my luggage arrived the next day to my destination, they called and told me I could come pick it up. however I live a few hours from the airport and asked if they could have it delivered to me asap. Yes, that was approved. The lady in charge of my bag went off work for 3 days and delayed my delivery. she should have asked someone else on staff to do instead of tell me my luggage was on the way."

Pros: "On time, easy check in, and friendly staff"

Pros: "All the staff are very helpful and friendly."

Pros: "What a fantastic surprise. Best flight ever and no hassle. Service is second to none!!! Husband loved it even more than I. Full size drinks and nuts, smooth flight all the way through, We will do this again and again. Thank you!"
Cons: "No downside at all"

Pros: "N/A"
Cons: "I'll admit, I was arrived some what close to the cut-off time but still had around 50 minutes to spare before boarding my flight. Staff was unable to provide me a printed version of my boarding pass. In result, I was not able to make my flight. Boutique air refuses to address the matter."

Pros: "Crew was friendly."
Cons: "Plane was small so it was scary whenever we hit turbulence."

Pros: "The pilot and copilot were very friendly and sweet"
Cons: "People were puking everywhere the flight was like a roller coaster"

Pros: "Easy on and Easy off, great customer service at checkin in LAX"
Cons: "NO TSA PRE? Cmon...that is a must these days. Flight left LAX almost 45mins late because we were waiting for one passenger to arrive. I'm all for waiting 10 mins or so for someone who has already checked in but to inconvenience the entire plane for one person that long was too much. Pilot who spoke to us upon leaving and when we landed in Merced was devoid of customer service skills and spoke in a way that was hard to understand."

Pros: "Small plane. Fun, new experience! Smooth flight, cool pilots. Never ridden in an 8-seater before! They gave me peanuts when I asked, too."
Cons: "There was an issue with boarding pass printing -- the printer had some problems for a bit, and our agent had some difficulty trouble-shooting the issue. I don't blame her at all -- she got it fixed, and we were only delayed 10 mins or so in the end. To make things perfect, that part of the process would have been full-proof."

Pros: "Expectations were exceeded and beyond. Very professional and everyone made me feel important. Impressed from booking to landing."
Cons: "I do not have a complaint."

Pros: "The comfort, professionalism and customer service were second to none."

Pros: "Care, service, concern"
Cons: "Everything was good Stormy, rough air and a safe flight"

Pros: "The flight was short and sweet.chexking in was simple...we just showed our I.d. The crew was friendly and the plane was nice."
Cons: "Nothing really."

Pros: "Ease and friendliness of staff"
Cons: "Not TSA pre check yet"

Pros: "I loved the intimate feel of flying this airline. Meeting the captain on the Tarmac and getting personalized care like coffee, water, and descriptions of what we are flying over and around was awesome. With such a chill environment and the ability to shoot great photos out of the plane window I really felt like I was flying in my own private jet."
Cons: "Nothing. Nothing at all. We even landed early."

Cons: "Less people"

Cons: "Trip departure point was changed at the last minute, but other than that it was a very enjoyable trip."

Cons: "This airline is unprepared for any type of unexpected maintenance issues, any sort of problem that they have has to be contracted in, such a waist of time and a lot of hassle, if I would have known this, I would have never flown with Boutique Air, I had to sit through 5 delays, which resulted into my flight being canceled because the last delayed lead to a flat tire and in order to replace that tire, it needed to be driven down from Merced, Ca (Which is where I was trying to fly to, LAX to Merced), so unprofessional , and would never recommend anyone to fly with them! Because them, I had to purchase a same day flight with a diffrent airline company that was twice as expensive. I wish I had a great experience and was writing a positive review like all the others, but i was left with this experience with the company."

Pros: "Just enjoy the whole trip"

Pros: "Very comfortable experience."

Pros: "Very comfortable flight, and water and peanuts were provided. Crew very pleasant and keen to please."
Cons: "We were all waiting at gate 39 for someone to take us out to the plane. Someone finally came out five minutes after the plane was scheduled to leave, only to tell us that we had to wait another 20 minutes or so to board! We ended up waiting almost an hour after the boarding time, most of which we had no idea what what going on. I called up customer assistance, and the assistant was not very helpful, taking a long time to come up with answers, and finalising her answer with LAX "doesn't have a shuttle bus", even though the sign for gate 39 said otherwise. No solution was provided, only that "your flight should be arriving soon". None of this information was provided on the flight status section of the Boutique Air website."

Pros: "Great flight, funny pilot and airline host. It is such an amazing deal - and you get a very safe, nearly private flight. The staff were courteous and kind."
Cons: "Nothing"

Pros: "The pilots were so great and helpful. The plane was perfectly clean and comfortable."

Pros: "I loved the easy boarding process (there was only 3 of us) and how convenient it was. The seats were very comfortable and I had tons of leg room as well. I will definitely fly with Boutique again in the future."
Cons: "I wish that there had been WiFi on the plane. That's not really a complaint so much as it is a suggestion and the reason I gave "entertainment" a good."

Pros: "the flight was great, no air pockets just a smooth flt, passenger next to me was pleasant we talked all the before we know it, it was time to land. no discomfort prblems"

Pros: "Smooth flight, Landing was Awsome!"

Pros: "Snacks"
Cons: "More leg room"

Cons: "My luggage was torn and half of my stuff is missing from my bag"

Cons: "There were not enough agents to help with the kiosks and of course there were problems with the kiosks."

Cons: "I booked a non stop flight but we had to stop at Salt Lake city for gas. We were over an hour late."

Pros: "Nothing"
Cons: "No space for bag"

Pros: "The Agents at the counter in the terminal gate were courteous."
Cons: "My flight was delayed because an attendant had to be swapped out, then the replacement was stuck in traffic for an hour (why not have all attendants ready on-airport?). Comically, we taxied on the runway for over an hour, which caused more delays with the plane needing to be de-iced. Figured I'd put all that behind me, but then the flight experienced one of the worst turbulences I've been in. We jerked through the skies many times, and the pilots weren't reassuring. Thankfully we landed okay, but not after being late by multiple hours. Also, JetBlue needs to invest in its planes, esp. its Couch section. I felt like a pretzel with on room to breathe."

Pros: "Leg room and comfortable."
Cons: "Kept cabin to warm for flight."

Pros: "Jet blue has free potato chips and also allows you to watch television."
Cons: "Jet Blue provided 5 sequential delay messages over an hour. Their inability to better estimate departure is disappointing. The real problem is that delay was caused directly by the airline's incompetence. There were no weather issues, the takeoff spots were available. They simply failed to load snacks. Although there WAS a minor prior delay bc a slightly late plane arrival, we eventually were delayed about an extra hour to supply snacks on a 4-hr flight. Given the ground crew had EXTRA time to load and also considering the tiny set of options offered, this is senseless. Further, b/c they ran out of overhead bins, they offered to GATE check my luggage. This was essentially a lie - they put it with checked bags, unlike the gate checked items I watched others retrieve. The combination of these errors led me to arrive at the car rental desk after closure. This caused me to incur a taxi fare, so spend 30 min or so working out an alternative rental the following day, and then yet ANOTHER cab to the Car Desk to get the car. This is the only time in my hundred or so car rentals anything like this has happened. I will certainly think twice (or more) before booking Jet Blue again."

Pros: "Captain ended up being a good pilot with a very smooth landing,"
Cons: "Our flight was delayed 2 hours because the crew was comprised of members from flights delayed by the snowstorm. Even though gate attendants knew they were on their way, attendants refused to let us board until the crew was all on board. Then we had to wait some more....... Also they were lax on pre-boarding announcements, not letting families with children on first. And waiting until each group was fully boarded before announcing the next. Plus the enunciation of various announcements was difficult to understand and/or way too fast. It wasn't funny."

Pros: "Pretty average JetBlue flight. I love the direct TV and wifi"
Cons: "Annoying and time consuming to discover that I couldn’t check in for my flight anywhere besides the counter at JFK because I had two layovers and that JetBlue and Hawaiian had completely different itineraries for me. And then when the flight attendant who checked me in mocked my 2 layover itinerary and said there was a direct flight to HNL from JFK leaving later that morning, she at least could have tried to sell me a seat on that flight, rather than rudely laugh at me “I guess you can only do what you can do” like I was too poor or something. That was annoying. I’m bored of the JetBlue snack selection it’s been the same for years."

Pros: "The Jetblue lounge at JFK.. and the TV was pretty nice"
Cons: "To start, the plane was delayed due to inflight crew getting in late which is fine.. but our departure time never updated and the attendants were transparent but never mentioned a new time. After onboarding we got stuck on the tarmac due to traffic. Flight took off with turbulence to start and finally after 45 mins we got bottles of water. I asked crew if they would come around with more... I was starving and also have the perk of free alcoholic beverages in flight. I was offered neither and we only received chips 1+ hour into the flight. One of our TVs broke and the crew wasn’t helpful in an alternative... Overall worst Jetblue exp I’ve had to date, and I’ve flown with them a lot due to my Mosaic status.."

Pros: "Flight attendants were great and the food we purchased was reasonable. Some good movies."

Cons: "No seat plug for electronics. Boarding pass did not contain information about which terminal was needed for the connecting flight."

Cons: "When I arrived at JFK after 14 hours long flight on Emirates, the service counter was understaffed with 1 hour long lines! Un-acceptable! Especially, since all I needed is to re-print my boarding pass, because US TSA would not accept the boarding pass printed by Emirates in India. The kiosk would not recognize my name on reservation! The kiosk did not recognize my recently issued US passport! Bloody annoying! Only able to print the pass after keying reservation code - yet, again not acceptable! The other, earlier attempts should have recognized me and found my reservation! Very upset with quality of service on the ground!"

Pros: "The atmosphere was just right for flying except when I entered the Aircraft I was totally turned off when I encountered a woman and her child and her carry-on pieces was already established in my seat 2A. She did move when I requested but what got me annoyed she had me locked in my seat because all her belongings remained in the passage way making it difficult to make my way to the restroom. IN MY OPINION THIS WAS A SAFETY HAZARD. I had every reason to suspect that she is known to the captain because he came to greet her. ERROLD"
Cons: "NO EMPHASIS IS PLACED ON ENSURING THAT SAFETY IS CARRIED OUT. I HAVE HAD SEVERAL TRAVELLING EXPERIENCES ON A VARIETY OF AIRLINES AND THIS WAS THE WORST FOR SAFETY. UNFORTUNATELY I HAD TO MAKE USE OF THE RESTROOM AND HAD TO BE USING MY ATHELETIC SKILS TO GET BY. THIS REALLY SPOILT MY FLIGHT. MY FLIGHT # WAS 881 TO ST. LUCIA SEAT 2A. SAFETY SHOULD NEVER BE COMPROMISED EVEN IF FRIENDSHIP IS INVOLVED."

Pros: "Price of ticket is about it."
Cons: "From the time I got to the gate 90 minutes before flight to the time I got off it was terrable. Delays before boarding with no explanation then the same continued onboarding. First it was waiting for bags. Strange when there's a 2 hour+ delay that all the bags weren't there? Then waiting for paperwork followed by the part they needed was incorrect and a new one was on it's way from the hanger.. Finally departed 1 hour plus later. The plane was an old cattle car. Free TV didn't work right, so at did not recline (no it wasn't an exit row.). Most of the crew and gate attendants were rude and indifferent except for on flight attendant. The entire row of seats didn't recline at all. She was very apologetic and acknowledged it was uncomfortable especially on a 5+hour flight. She did offer us something to eat, blankets earbud. Still my back was killing me upon arrival at Phoenix. JEt Blue. Get your act together. This is unacceptable."

Pros: "Closed Caption for deaf/hard of hearing people"
Cons: "Some movies don't have closed caption! That's not equal access! That's against ADA law!"

Cons: "The flight took off two hours late. We were suppose to arrive at our destination at twenty minutes after midnight, and instead did not arrive until 2:30 a.m. You felt like the pilot got on the plane when you did with no planning involved on how to get to Austin. I later learned that Jet Blue has the worst on time record of all the airlines. And you got nothing to compensate you for the inconvenience. I am really disappointed in Kayak for not making it known on our ticket that we were flying from New York to Austin on Jet Blue. When buying my tickets on Kayak, it appeared on my itinerary that all my flights were on Iceland Air. It was very confusing to me, as I don't travel very frequently. And airport staff is not very helpful when you are in this situation. Due to all the confusion, I will probably use another airline search tool for my next trip to see if I can lessen the confusion."

Pros: "Seating is spacious, food was okay, entertainment was sufficient but not the best. Overall I was impressed with Jet Blue and will most likely fly with them again in future."
Cons: "Didn't like a huge argument taking place between one family which held the flight up by at least 30 minutes. The crew were very patient with this family, but the passengers were not. I think the family should have been removed and asked to take another flight so that my flight could leave on time. It made everyone very nervous because we didn't know to what extent this conflict would escalate, so we had to sit listening to 3 or 4 members of the family arguing and constantly removing passports from luggage and going back and forth in and out of the plane. One member of this family actually entered the cockpit, which unnerved me because of the risks with terrorists these days. The family appeared to be of muslim descent."

Pros: "Nothing"
Cons: "I was delayed half a dozen times, only to be canceled. Rescheduled on a flight that was scheduled to depart two hours before the original flight. Rescheduled after an hour hold. That flight was delayed the following day. Was diverted to Baltimore only to find out only some of us on our flight are getting out by a rude agent. Then no information at all. Had to run to catch an amtrak. Later found out if I stayed I would have stayed another 13 hours in Baltimore. Missed work and had no one home to take care of my family. Oh, and travel insurance will not cover anything. The plane itself was falling apart. Seat was broken and dirty. Everyones lights were broken and it smelled."

Pros: "Literally the worst flight I’ve ever been on in my life."
Cons: "We were seated behind a woman who brought a sick cat into the flight. The stench of cat feces was overwhelming. When we addressed it with the staff, they were incredibly rude. I also shared that I had a very significant cat allergy. The staff continued to be incredibly rude, and eventually offered a single seat in the back, which would not accommodate the two of us. The woman next to us also expressed her extreme discomfort and was condescended and disrespected, as well. Shocking, miserable experience."

Pros: "The entertament options from new releases to tv shows was good .."
Cons: "The staff was disorganized and seemed a bit frantic at one point they announce a need for a doctor on board .. we where never told that the passanger was allright .. There was a chilld who sat behind me that kick my chair the entire time and stuck his hands in between which where sticky in between the seat over and over again grabbing me he was loud and sick with what seem to be a cold and kept touching me though the seat would not listen to the adult that was with him i understand that he is a child but this went on the entire flight which was over five hours my back is still not ok .. snacks where serve late into the filght once.. staff was not friendly..."

Pros: "Virtually nothing."
Cons: "Direct TV didn't work -- provided only one station, with a constant scroll across the bottom of the screen promoting the imminent start of movies that we're impossible to access. And even this one station would disappear from time to time. None of the seat-mounted controls worked -- including channel, volume, brightness, and music. And you couldn't even turn the damned thing off so it glowed in your face all through the overnight flight. In short, a terribly boring 6.5 hours aloft in terribly uncomfortable seats."

Pros: "Great Landing, Friendly Service."

Pros: "Great leg room but paid xtra. Seat was somewhat uncomfortable. Great t.v. entertainment. Great stewardess."
Cons: "Seat comfort"

Pros: "I could not have asked for a better flight. Literally, everything from checking bags to flight crew were wonderful. Very comfortable flight with a nice cabin area and seating. They even had New Release movies you could watch for free."
Cons: "Everything was perfect."

Cons: "Flight delayed and service was poor, TVs didn’t work"

Pros: "We boarded right on time and the boarding process was smooth."
Cons: "Our flight was delayed three hours because of air conditioning malfunctioning on the plane. We sat on the tarmac for almost two and a half hours, and it must have been around 85 degrees on the plane. There was a lot of miscommunication about whether we would be switching aircraft. They finally told us to deplane because we were probably going to switch planes. After 15 minutes in the terminal, we reboarded the same plane. Got to LA 3 hours late so had to deal with horrible rush hour traffic, which we had hoped to avoid had we taken off on time."

Pros: "The convenience of landing and being so close to home. Only wished there were more flights avail with better times."
Cons: "1) The time of this flight is a bit much. I understand that it is close to my home but I know if Jet Blue adds 1 or 2 more flights, they would totally get booked up. The leaving JFK at almost midnight and then the time difference is horrible. 2)This flight had a child that got sick and we were delayed about 40-45 mins. Totally worth it but it made for an even harder time getting in at almost 630am PR time. 3) The turbulence was horrible. We were warned but so many customers were getting sick. Its was unpleasant to say the least."

Cons: "Flight was delayed over 5 hrs. Not the airline's fault but waited in the help line for over an hr before the agent told me there was no earlier flight I could be placed on - she was incorrect. Pointed out that there was another flight that had also been delayed and therefore hadn't left yet - she agreed, put me on standby. At the gate, the boarding crew did not know what they were doing. The plane was 20% empty but crew made situation very hectic by giving standby passengers seats, taking them away, and then realizing there was actually enough room on the plane. Crew was friendly but incompetent in terms of problem solving."

Pros: "The flight attendants, specially on the way to NYC on the all nighter were amazing. The bathrooms were clean."
Cons: "The lack of food."

Pros: "The flight attendants and the overall feel."
Cons: "Not enough cushion on the seat even though I paid for the extra legroom a softer seat would have been better."

Cons: "TSA held me up with a 30 minute bag check so I arrived for an 11:30 AM flight at 11:16 AM. I was told that because I was a minute late they wouldn't let me on even though the plane was still in the runway and connected to the terminal. I asked to speak to a supervisor and the agent disappeared for 10 minutes while the plane took off. I then went to go speak to a customer service agent who wouldn't even look at me while I spoke. She actually started listening to and talking with another agent while I was talking to her. Then when I was finished, she started arguing with me until another agent said "he's not worth it." JetBlue just lost my business."

Pros: "The crew was helpful."
Cons: "Flight was over two hours late. No excuse was given. Original Departure time was 9:30pm. Was receiving alerts beginning from that morning notifying of delays which continued as I waited at the airport that night. This seems to happen frequently and nothing is ever done to make it up to travelers. On the plane, the audio for the tv had static so you couldn't actually hear anything. It doesn't seem like you can turn the tvs off, which is annoying as they emit light, so if you want to sleep you have to deal with the light from your tv."

Cons: "The flight delayed over two hours, which happen more than three times taking JetBlue. The flight attendant we had didn't seem like he liked his job and wasn't responsive."

Pros: "We got to our final destination."
Cons: "We needed to wait for "just a few minutes." The Captain said. Then, no other communication at all and we left over an hour late for a 45-minute flight, no explanation. I hate when they leave you in the dark and aren't upfront. The connection from Emirates to JetBlue we had was almost impossible. Two healthy adults, arriving on time in NYC with two hours to make a connection. With walking as fast as possible and not even going to the bathroom, we barely made the flight. Customs. Change terminals. Go through security again. ridiculous."

Pros: "The people who worked there were professional. The other passengers were nice."
Cons: "The seats, even the upgraded ones, didn't recline sufficiently to let my head drop back. This meant that for a period of four plus hours, I was stuck in an incredibly uncomfortable sitting position -- tilted slightly forward, via the placement of my head. And it also meant that the only way to try to sleep was by pitching forward over the tray, hunched forward in a way that didn't allow me to breathe fully. I tried slouching down, and it didn't help. The way that the lumbar was positioned also pushed me forward. The pillows were too small to lift my head much off the tray. Perhaps it's my height and weight. If I was shorter or taller or thinner, my options might have increased. Regardless, if the airlines are going to squish us together, they might consider how to give us some flexibility with regards to placement of back rests, like we have in cars -- adjustment of lumbar curve."

Pros: "Very good price. Very good cabin. Very good crew."
Cons: "No free blankets. Snacks were not appropriate for a 5 to 6 hours flight."

Pros: "Staff was excellent. The seating has the most leg room of ANY flight I have ever taken (Economy) Entertainment equipment was excellent . FREE WIFi (Fly-Fi) When the Pilot made an announcement, you could hear it very well."
Cons: "Nothing !"

Pros: "Quick and easy flight. Pilot was nice."
Cons: "The flight attendants didn't seem too thrilled with me wanting 2 of the free beverages. And when I woke up my complimentary water bottle was gone."

Pros: "Comfortable seats. Good selection of movies."
Cons: "The crew was rather lazy. It was a long flight. Came through once to offer snacks and drinks then back again immediately to pick up trash when u just received your snacks. Then never offered water or additional items for rest of flight. Of 3 flight atttendants they sent one person to do the final cleanup while others stood around. Waited at gate after boarding for almost 2 hours so the catering truck could replenish the plane so u would think they could be more hospitable since our flight was not full."

Pros: "Direct service from Sacramento to NYC. Enough leg room for my 6'-5" body. Efficient and simple check in process. Efficient boarding process. Don't add seats and sacrifice leg room like the mainstream airlines have done and I will always seek out JetBlue first!!!!!"

Pros: "The first thing Jet Blue needs to do is to promptly update the monitors to reflect the status when the flight is delayed. The scheduled departure for the flight from JFK to Austin was 9:06 pm. It was past 8:45 pm and there was no airplane at the gate - At this point it was clear to me that we were definitely going to be delayed. Finally there was an announcement about the incoming flight from Syracuse being delayed causing the austin flight to be delayed. As far as I can remember, the monitors never reflected the delayed status. My assessment is this flight was delayed by 30 mins or so which may not be much if this is the only trip you are taking but definitely matters to someone who has been on a flight for 17 hrs and is just desperate to get home for some well needed rest. I give good rating for boarding and comfort as boarding was quick and suprisingly comfortable for economy seat. I give NA for crew, food and entertainment primarily because I was asleep the entire flight and did not interact with any of the flight crew."

Cons: "When checking into JetBlue, I had to remind the staff to do everything. They gave me my fight ticket without issuing me a Visa when I clearly needed it. I had to remind the staff and they said "oh, right. I forgot about that" Then I had to request for a luggage tag for carry on as they forgot that as well. Finally when I got to the gate, I booked 2 tickets together which had seats assigned and was given a different seat separating the 2 reservations putting one in the middle seat! when both was already assigned aisle. This was not a smooth transaction at all."

Pros: "Not much."
Cons: "I don't know if this was an error on Kayak's part but since they were the ticketing agent, I suspect so... I booked a full fair, business class ticket for international flight, and I can tell you, Jet Blue had no business in this itinerary!!!! I completely understand the value of Jet Blue as a cost conscious airline, but on the flights I was on, they only had ONE CLASS OF TICKET! They may tell you differently, but after being on international flights for over 10 hours, I was stuck in a middle seat! And it took me a lot of talking to even get them to admit i deserved anything other than the last row in the plane."

Cons: "The flight was delayed which was going to make me late for my next two connecting flights. They sent me on an airline that had me show up at my destination 36 hours later. Wasted money on my hotel room and activities I had paid for for the first day. Even though I had spoken extensively to the lady helping me about my luggage, it took my bag 5 days to get to me. So instead of enjoying my vacation I was having to spend time in the mall in a foreign country trying to find clothes for each occasion. It also cost a lot of money to repurchase all of these items. I will never support this airline again."

Pros: "Helpful crew"
Cons: "Everything was good."

Pros: "Quick flight, on-time arrival. They offered a small snack (choice of Terra chips or cookies) and drinks."
Cons: "Poorly managed gate-checking of baggage. No instructions regarding white vs pink gate-check tags, gate checking considered only last-minute by the flight crew (once space was already completely filled) which meant 1 couple complained a lot about being forced to gate-check purely due to boarding order, instead of better communicating the need for gate-checking/pushing it earlier to find more voluntary people. I listened to the gate announcement, got a gate check tag & even then the flight attendant had no idea that was going to be necessary, which is absurd with a completely full flight & such tiny overhead bins."

Pros: "Entertainment options (when they worked). Unlimited snacks were good for the kids. Legroom is better than any other airline for coach seats. Once we were in the air, all in all it was a good flight."
Cons: "Boarding - we have two children ages 7 and nearly 4 and we had to wait to board with the rest of the crowded adult group. We were stalled waiting to take off for 1 1/2 to 2 hours which is tough when you have small children and it's nearing their bedtime (8 PM). In the row in front of us was another family with a small girl who was uncontrollable. It was not pleasant having items thrown at us, screaming, howling, and talking loudly. Again, we have two small children of our own and I was upset that the parents didn't better control their younger child. Reception for some TV stations stalled for hours at a time; i.e., NBC during a live airing of the Olympics."

Pros: "I did not like one part of this flight, from the check in to the arrival to be honest. I just need the 50+ character requirement"
Cons: "The flight was delayed by more than and hour and a half due to "technical" difficulty. We were supposed to depart at 10:10p and arrive 11:17p (short flight) but ended up departing 11:50p and arriving 1:15a. The airlines, despite their "Customer Bill of Rights" should acknowledge how bad the service is and refund us part of the flight cost. Unfortunately this also happened 7 months ago, which was understandable due to the holidays. We will not be flying Jet Blue ever again. If they don't want to give us the partial refund, then we'll just go our separate ways. Horrible. Just horrible."

Pros: "Worst experience ever."
Cons: "While my experience with Virgin Australia was good, I will not book with them due to the co-share with Delta Airlines. I missed my connecting flight from LAX to JFK due to additional security screening. As such I was advised to head to the Delta terminal to be booked onto the next available flight to NYC. After waiting over an hour in line to be seen by a staff member, I was told that they couldn't change my ticket as it was a Virgin flight. The same staff member didn't seem to even understand the concept of 'co-share', and also told me that because I booked through Kayak and not Delta that they could not help me. This makes me think that booking through a third party is a risky move. I was told there was absolutely nothing she could do, and that I would have go to a Virgin Australia Counter. This involved taking all of my luggage from Terminal 5 - all the way to Terminal 3. I was assisted by Virgin Australia, where they apologized for my experience, and confirmed that it was Delta's responsibility (and that they were capable) of rebooking my flight. Virgin booked me onto a later flight, but I still had to walk back to Terminal 5 (Delta) to give them my checked luggage. I was once again told that I didn't have the right ticket (details listed Virgin and Delta flight number - so this was way too confusing for them). Finally they printed my a boarding card and took my bags. I then ran through security and to gate in time for my flight. Flight was fully booked, due to a many people no doubt experiencing the same thing. Food was awful. Was a big step down from the Virgin flight in every aspect. There was not a single Delta Staff member who would even try to understand or be helpful. I will never fly with Delta again."

Pros: "Nothing"
Cons: "No food on a coast to coast flight, outrageous drink prices and a crew that didn't fit in the aisle. Searched at the gate and was sorry I. Am back in America!!!"

Pros: "This was a code share flight on a delta ticket but a virgin airline, the entertainment was great with the seat back selection, the seat comfy and the staff friendly."
Cons: "Firstly check in was a nightmare, travelling on a Virgin Australia Flight from LAX - BNE and a connecting flight BNE - PPP (Proserpine) all with Virgin Australia, and they claim they don't have the ability to tag your luggage the whole way through??? (I understand I have to collect it on arrival into another country and then take to a bag drop) but with the same airline they claim they can't do this? I travel a lot and with many other flights internationally and I can tag my bags with different airlines all the way through, but NOT WITH VIRGIN WITH THE SAME AIRLINE ALL THE WAY THROUGH? They can't do it? Then 2 hour delay on the tarmac after taxiing out from the gate at LAX, which got us in late to Brisbane. The food on this leg LAX-BNE for the vegetarian option was terrible, which was strange as on the fist flight over from BNE-LAX it was the best vegetarian food on any flight I've ever had. Strangely 6 months out from our flight I tried calling Delta to upgrade our tickets and was told they had no way of doing it as the Delta computer system isn't linked Virgin system. Then calling Virgin to upgrade I was told I can't as it is a Delta ticker. We tried again a week out from the flight and got the same response and told to try at check-in. We tried then at check in and told they have no idea how to do this as only so many seats are allocated to Delta tickets and they can't access the Delta system?? So very frustrating and we could never upgrade?"

Cons: "The entertainment system was extremely difficult to deal with. The screen did not seem receptive to the human finger and often the menu lines were small and very close together, leading to the incorrect item being selected. Finally I gave up and was just trying to put on "my flight", but it just made me take survey after survey, instead of allowing me access to "my flight" information."

Pros: "On my last 4 trips in 6 mos I've flown United, Delta, and Hawaiian, to Cancun Mexico on United Aug 2015' , to Puerto Vallarta on Delta December 2015, Hawaiian to Honolulu December 2015, and Again on Delta to Honolulu Feb 2015. Hands down Delta IS THE BEST, there nothing better then having Free movies to pass the time, from TV to HBO and SHOWTIME and Current Movies in the theaters TODAY music, games, etc even free headsets any eye cover to rest ALL FOR FREE Delta isn't so worried about charging for eveything, a happy traveler is a repeat traveler, that is DELTAS GOAL Happy repeat travelers I voiced my displeasure with Hawaiian after finding out on my Day flight over I get charged $10 for blanket n pillow and free ( bad ) meal. Then on red eye home it's free blanket and no food, I can bring my own better food, and blanket which I do, but to charge for entertainment is the worst thing ever, AND EVEN FOR SIMPLE MUSIC WAS A CHARGE, SUCH POOR SERVICE Delta hands down IS CUSTOMER SERVICE ORIENTED PERIOD DELTA DELTA DELTA I'M FOREVER YOUR HAPPY TRAVELER,"
Cons: "The snack boxs are kinda unappealing, I bought both and they were jost OK, But that's fine I can bring food simply enough and would have but I was running late, Happy traveler"

Pros: "The flight got us from LAX to SLC"
Cons: "I bought my ticket in October, checked in yesterday and when I got to my gate was told I didn't have an assigned seat!!? This was totally unacceptable, I was told I didn't select a seat on the seat selection screen and that I was now on standby. I specifically remember the seat selection screen being extremely misleading and thought that I had selected seats when in fact I didn't according to Delta. Maybe instead of focusing your website on getting customers to upgrade their seats you should focus on getting them a seat first. Secondly make sure tickets can't be purchased unless a seat is assigned first. Who would want to buy standby tickets 3 months in advance? I'm guessing not many people."

Pros: "I liked that I was able to go to sleep."
Cons: "When boarding I had no sets assignment which I never enjoy. It was 5 minutes to boarding, I still didn't have a ticket and the agent was quite rude when I inquired. In fact, for the majority of the time before and even during boarding he was laughing it up and chatting with ticket agents at a neighboring gate. Then I did board, the ticket was not clear what my boarding group was so I missed out on boarding early. When i get to my seat I have two people completely unwilling to move to let me into my window seat, but are all too eager to tell me to be sure not to hit them. This flight was after a long layover and after a long flight from japan and was a horrible end to an otherwise beautiful trip."

Pros: "Smooth easy flight"
Cons: "I arrived for my layover early, and noticed there was another flight currently boarding for my destination. I asked the boarding attendant if I could just get on this flight rather than waiting 2 1/2 hours for the next one. She said there were open seats on this flight but it would be a $50 fee to switch. This makes NO SENSE! I was standing there with a ticket purchased for the exact same itinerary, ready to board this flight with open seats, and I would have to pay extra? When this switch would open up a seat for the later flight for someone else in the same situation? Just a ridiculous way to charge people extra money for nothing. Very dissapoibted in Delta for this."

Pros: "Wish there were less rows for more leg room in every flight. It seems rediculous we would rather cram in an extra 1-2 rows to maximize profits instead of charging an extra 5-20 dollars per seat. There is never enough leg room. Also it seems rediculous we board foray class first why not let those who have to sit at the back of the plane board first,it would save me time overall for boarding. Last there was no entertainment onboard. In a day and age where s flat screen costs 100 spats I'm suprised is not standard on every flight."

Cons: "I was not notified in a timely manner that the flight would be delayed 4 hours and as a result missed my connection flight. Customer service was poor due to lack of staffing. The in air entertainment that is customary with delta also did not work. It was by far one of the worst flying experiences o my life andonl had to wait in the airport for twelve hours until my next opportunity to get to my destination. And they didn't offer any food accommodations during my wait. All in all a 6 hour flight took 24 hours."

"Great"

"Wasn't a very good selection of entertainment. The chairs were a bit uncomfortable."

Pros: "On time!"

Pros: "Seat was average"

Pros: "Went very smoothly. Very comfortable."
Cons: "Can't think of anything."

Pros: "Although we had to get a replacement plane due to fuel leak on the original, Delta accomplished the switch quickly and efficiently. The Captain came out to greet us, and the flight crew was pleasant, courteous, and professional."
Cons: "The little individual TV screens are tough to see for older eyes."

Cons: "On time flight"

Pros: "Plane was clean & modern"
Cons: "More leg room"

Cons: "Stop charging for checked bags"

Pros: "Pilot explained the flight path and landmarks along the way. Crew was friendly to us and welcomed our baby onboard before many other pax boarded."
Cons: "Seats were narrow and I’m not a big guy. 6’0”. 185."

Pros: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Cons: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."

Pros: "Seat 4 A. The flight attendant working first class was very attent"

Pros: "In flight service was fast and well organized. The dinner was very good. Flight was turbulent free and no isues."
Cons: "The plane was at the gate but it took over an hour for international inspection and a long time for the plane to be cleaned."

Pros: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Cons: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."

Pros: "Flight attendants thank SkyMiles members by name at some point during the trip, very friendly."

Pros: "Crew was very friendly and attentive. Smooth and comfortable flight."
Cons: "Seats are not as comfortable as usual, yet all flights seem to be getting worse regarding seat comfort. Time to start replacing."

Pros: "Every seat had an entertainment screen, with a variety games, movies, or flight information available."
Cons: "The flight arrived 20 minutes early (win), but we then proceeded to have to wait about 15 minutes to pull into the gate because the previous plane handing left yet."

Pros: "Crew was great"
Cons: "Hot in the plane and the landing was uncomfortable"

Pros: "Yummy snack! Funny crew member who acknowledged seats in landing position are uncomfortable. Sing songy welcoming voices :)"
Cons: "Aww. The movie I wanted to watch wouldn’t play.."

Cons: "Comfort"

Pros: "Fantastic crew!"

Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "The entertainment consul for one of our seats kept going out and had to be restarted 4 times. It still didn’t work properly but we gave up trying to get it fixed."

Pros: "great trip and crew"

Cons: "Being on time"

Pros: "Direct flight on time"
Cons: "All good"

Pros: "The crew members were excellent and efficient. Europe was fabulous."
Cons: "9+ hours in the air is never fun when you're in economy class: humans have gotten bigger as airline seats grow smaller."

Pros: "Flight was quiet and comfortable."
Cons: "Felt claustrophobic after a while because guy in seat next to me was rather large and spilling into my seat"

Pros: "The crew was very helpful and reassuring. I’m not a frequent traveler and they kindness towards my anxiousness stood out."
Cons: "The bumpy air. But you can’t fix that. Lol."

Cons: "I was placed on an earlier flight as soon as I arrived at the Portland airport. The flight was full, there was no room for my bag in the overhead bins. The bag was checked, not to just Seattle but all the way to Venice. Well, surprise, surprise, the bag was lost on the way to Venice. KLM does not allow enough time in Amsterdam for luggage to make a connecting flight."

Pros: "Movies selection were good, snacks were pretty good"
Cons: "Why make someone pay for an upgraded seat that doesn’t recline? Terrible. Also delayed the flight by an hour, no explanation, and no idea if connections would be made or not. Had to run to my connection and they almost didn’t let me on. Smh"

Pros: "Nothing."
Cons: "The worst flight I have ever been on. Sat on the plane for an hour before taking off with no AC"

Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."

Pros: "Freemovies"
Cons: "No leg room"

Pros: "I like everything!! From now on I'm going to travel with Aeromexico Very comfortable great service friendly."
Cons: "Everything was great!"

Pros: "On time, free beer , good price"
Cons: "No movie, no charging telephone"

Pros: "It got me there in one piece. USB ports, entertainment system a good distraction."
Cons: "Terrible food, aisles too tight, seats not very comfortable. 777’s are very noisy. Visas on arrival a ridiculous disaster- 100’s of people standing in lines for over an hour while 3 people slowly stamp your passport. Know that is not the airline’s fault!"

Pros: "Easy boarding, Love to the sad that you were not nickeled and dimed while in flight they provided wonderful food and snacks. The crew so friendly and very hard working constantly there to please the passengers also having Free movies made the 5 and a 1/2 hour flight go very quickly. I fly across country frequently I will always fly Delta."

Cons: "Gate attendant was extraordinarily rude"

Pros: "Crew fantastic"

Pros: "Better seats"
Cons: "The seats"

Cons: "When we got off the plane in LA from Sydney they told us our flight to Boston was cancelled, and the next avail option home was in 12 hours. We spent two hours with them and on the phone trying to work out different options to get home sooner, when they brought the flight back again, cancelled it again and then eventually brought it back. The customer service agent on the phone said the flight was on, while the agent on the ground said it was cancelled. They were all confused. Caused an unnecessary amount of stress and work. Would make me think twice about ever flying with American again"

Pros: "The crew was nice enough , app updates are nice"
Cons: "To many technical issues with this airline , everytime for the last 2 years there's a mechanical problem or issue with a plane blocking runway . Honestly I've never been on time with an American Airlines flight . I could have taken a bus and gotten to my destination faster, communication is poor , had to walk from terminal 4 to 6 because they have gates at both but didn't post the correct terminal to my ticket , so I walked from 4 to 6 ... Then the delay made me walk back to 4 because of a gate change . Then we waited on the plane for another half hour . All in all its not really the staff but more so the actual operation of the airline that I'm not willing to work with anymore ."

Pros: "Flight was canceled due to maintenance problem, American claimed rebooking was someone else's responsibility. I had to talk to 4 people before they rescheduled me for the next day. American's gates/terminals at LAX are also a pain--you never know if your flight will depart from the hinterlands of Tom Bradley terminal, or Terminal 4 or 6, which can mess you up with parking/security screening/scheduling. I will try to avoid flying American in the future. I didn't get any vouchers for the cancellation, either. BD"

Pros: "Staff at LAX was helpful and tried helping me get to my next flight by moving me to front of plane at the end of flying."
Cons: "My flight to SFO was delayed so it made me miss my next flight. I ran trying to make it to that gate with a 20 pound backpack on my back, couldn't stop coughing for the rest of the trip after that. American Airlines staff told me that I can pay $75 dollars extra to secure a seat for the next flight 6 hours away. I told them I am not paying anymore because it wasn't my fault I missed this flight. Then, they lost my suitcase so they took 30 minutes to find it. I tried boarding with the priority pass members because my new ticket they gave me was for priority and one of the American Airlines staff members kept getting in my face until I was at the back of the line because I was in boarding group 4. I just never have been treated so poorly before my any airline. I travel often so I will never take American Airlines again. The final straw was another delay at my last layover in PHL, which made me and up traveling for a total of 21 hours."

Pros: "Everything was ok except the Asian hostess"
Cons: "I don't like when I asked the hostess to give me another drink .. she said ok and never gave it to me and when I asked her again she said we are landing .. I was fasting and I break it at 8:06 pm I asked for water and some ginger ale because I have sore throat and coughing didn't stop for the whole trip"

Pros: "nothing"
Cons: "my flight being cancelled"

Pros: "Absolutely nothing about them. By far worst experience ever."
Cons: "The staff talked to me in a condescending voice. First flight I called the airlines and asked simple questions on what time we should be there and the process. Then we get there by said time and they said she missed her flight. Keep in mind I have a one hour each way drive to lax. Came the next day 3 hours early to stay in the line 3.5 hours and the line was short! They let people cut us left and right and the staff was rude on the phone and there. I lost ANOTHER work day dealing with them. They said she was on standby for next flight 3 hours later only to get to the gate and they said they NEVER EVEN PUT HER ON THE LIST. then she got put on the next flight 3 hours later to get told it was a full flight and so she waited another 3 hour flight and finally got on... on top of the stress I went through, the work I missed out on, the drive and gas it took to get there, her first day of her Job was the next day after that mayhem! It was absolute chaos. I can honestly say I hate that American airlines and I don't think it's right. The person next to us also had a horrible experience with them in the line next to us. She missed her best friends wedding due to three disorganization and horrible service.... SHE WAS SUPPOSED TO BE A BRIDESMAID!!! I wrote the company.... but I expect no return or respect from them if I can't even get that from their condescending customer service "manager" ABSOLUTE WORST EXPERIENCE EVER!!!!!"

Cons: "I couldn't check in online. The numbers I was given did not work. My seat was given up. So either the flight was overbooked or when I checked in the woman was wrong. When I had to be put on the next flight I had to ask numerous times the reason my seat was given away and given 4 different answers and asked the woman nicely to not roll her eyes at me. So kayak and American Airlines are never going to get my money again. I'll stay with delta. Explaining what happened to your costumer service was a nightmare. When all I wanted was a straight answer."

Pros: "They lost my luggage...."

Pros: "The crew were efficient and friendly."
Cons: "The entertainment was dated (1970s), the earplug was jammed. The interior was in need of refurbishment. As a flight share partner of BA, customers are receiving an inferior service."

"The plane is old and really small. Crew was great"

Pros: "I was able to return home after my flight had been cancelled."
Cons: "While rebooking my flight from Phoenix the rebooking agent been yelling at me to pull my mask back after I was trying to answer her questions while trying talk over all the other customers. I feel that it was unnecessary and over done."

Pros: "Nothing. Literally nothing."
Cons: "EVERYTHING!! Packed like sardines with ZERO distancing for a four hour flight. Flight attendants were horrible and did nothing to mandate mask wearing. Literally watched a guy sleep nearly the entire flight with his mask off and the FA walked by him multiple times without saying anything. Will never fly with American after their abysmal attempt to keep us safe. I did not feel safe for a second on that horrendous flight. Definitely getting a COVID test and I will know where I got it from if I test positive. Also the seats are uncomfortable and it was a very bumpy flight (I understand that part cannot be avoided). I don’t understand how you cancel flights and bump people to other flights only for them to be SUPER packed. I thought at the rate of cases rising airlines should be doing a better job at taking safety precautions. Not American. Why do they think it’s a safe idea at this time to have my wife and I packed in with a total stranger for four hours? No social distancing whatsoever! Overall I cannot say a single good thing about this flight. Worst in my entire life"

Cons: "The flight was 2 hours delayed because there was a mechanical issue on the plane. We sat and waited on the plane for 1 hour while the Maintenance crew tried fixing the problem. After sitting there for one hour, they told us the problem wasn’t fixed and we have to change aircrafts. The other aircraft was all the way in terminal D (we were in terminal A) and the boarding process took a long time. Overall it was an awful flight and experience with American Airlines. I missed my mother’s birthday party because of the 2 hour delay."

Pros: "Nothing."
Cons: "When I arrived to check in at 5:48am for my 6:20am flight, I was treated very poorly. The lady at the counter asked me what time my flight was and I said 6:20 and right off the bat she was extremely rude and said that I missed the flight. I panicked internally and asked her how that was possible?! She said the cutoff was at 5:45am and I missed it. I asked if there were other flights available today or tomorrow and she said there was nothing she could do and that I had to call the booking company to see if they could book me. I wanted to cry because my friend had just dropped me off and I called to see if she was close enough to turn back. Luckily she hadn’t left yet. I called the booking company and they were able to book me a trip for the following day but they charged me an additional $100. I wish they had disclosed that we need to be there 45 minutes to an hour early otherwise you miss your flight. And it’s ridiculous that I had to pay an extra $100... financially it was stressful due to the covid 19 situation. I was extremely disappointed in how the lady at the check in counter at American Airlines treated me. She www extremely rude and I have never been spoken to in a way that made me feel attacked."

Pros: "The staff at seatac airport were condescending and not helpful...traveling with a service dog and made to pay the pet fee and talked about me where I can over hearnthen in a manner that embarassed me"

Pros: "The crew were wonderful and understanding and good sports."
Cons: "There were problems as soon as the plane got to the gate. After the passengers got off the plane, the man at the counter came on the P.A and said it’ll be a few minutes, they’re catering the plane now from the back to the front. The flight crew still needed to get on a preform safety checks. He apologized again. Then it was 8:40, time to take off and we’re still waiting to even board. The man at the counter said again, thank you for your patience and relayed the same message, only this time the flight attendants were walking away from the gate. Around 9 some lady higher up told the man to announce that the flight crew had timed out and stand by crew was on the way to the gate, said sorry again. A little later the man says sorry, there’s a gate change. You’re going to K6 now. When we get to the new gate it’s almost 9:30pm and while we were all gathered at the gate, the flight crew that supposedly “timed out” showed up and proceeded to get on the plane. Passengers started getting mad and saying we were lied to and to just tell us the truth. Chicago PD started showing up. We finally got on the plane but it would be another 30 minutes before we moved because of issues getting our bags off the original plane. We ended up being almost 2 hours delayed."

Cons: "A little discouraged that AA doesn’t offer a TV in the headrest for 1st class customers"

Pros: "Absolutely positively nothing."
Cons: "Everything literally!! Plane down for maintenance, rebooked four times and not willing to spend 48 hours in an airport due to incompetence. Never flying American Airlines. Will use Delta from now on."

Cons: "Seat choices that were aisle or window for free"

Pros: "Horrible !!!"
Cons: "Be on time !!!!"

Pros: "Attentive crew. Traveling with 2 seniors in their 80’s. Thank you."
Cons: "Nothing. Perfect."

Pros: "Great crew. Falafel meal was delish."
Cons: "My seat was broken and didn’t recline. I booked first class bc of a bad back, so I count on that. Salad was wilted and gross. Plane didn’t have plug ins for phone! Entertainment system didn’t work well- movie kept buffering. Sky texting wouldn’t work either."

Pros: "Crew was very friendly"
Cons: "Seats were extremely uncomfortable, and hurt my back very much."

Pros: "Smooth operation"
Cons: "WiFi is horrible"

Cons: "The staff at the Seattle airport were very rude. The AAInflight wifi doesn't work at all. The Starbucks at Seattle had horrible service. I ordered a grande frappuchino and the cashier said it was a grande. When I got it it was a venti and I got charged extra and the woman who gave it to me was very very rude and sounded bored. She had blue hair. There was a woman who worked there who should be fired you couldn't understand a word she said and got the orders wrong."

Cons: "Missed the flight"

Pros: "Staff were very pleasant and helpful. Having a disability is difficult enough but this team went above and beyond."
Cons: "Reaching Charlotte terminal I was extremely disappointed. The gate attendant seamed to only want to make excuses as to why there was no wheelchair available. (Short staffed) she didn’t offer me a seat or apologize for no availability. Costumer service should be number one when you work with people everyday."

Pros: "One of the few non-stop flights between Seattle and Philadelphia. Timing is perfect if you can sleep on a red-eye flight. Fairly empty flight. enough empty seats to move and stretch out."
Cons: "No entertainment center built-in to the seats. On board WiFi can be used to access movies and other entertainment on the your own device but make sure your battery is charged and you have an external battery also since the seats don't have power. I tried to sleep but it is not easy for me to fall sleep when the seat back reclines only 3 inches so I didn't have luck taking a nap. Conclusion: I am not taking this flight any more. I will go back to taking will switch back to flying Delta even though there are no direct flights."

Pros: "entertainment (movie) selection was good. would nice to have subtitles available"
Cons: "one flight attendant didn't seem very happy, not very nice serving drinks"

Pros: "They were rude and disrespectful."
Cons: "They were rude and disrespectful."

Pros: "Made it to destination"
Cons: "Gate changed without any notification"

Cons: "Flights had to be changed due to a delay on first flight that would make it impossible to take the connecting flight. My route and airlines were completely changed, which caused a big delay in original arrival time. In addition to that, my luggage did not make it and I'm still waiting to find out where my suitcases are. Very disappointed."

Cons: "I had a delay of 4 hours. Got home very late. Not what I had planned on."

Cons: "Flight was delayed for whatever reason. Did not give us a reason why. Also boarding was very haphazard. They just boarded all groups at once to try to make up some time. Almost did not make it to our connecting flight in time"

Cons: "I didn’t take my outbound so they cancelled my return flight without notifying me. I had to pay $200 to buy my seat back. American is about as bad as spirit.."

Cons: "I had to put my carry on item 10 seats behind my seat location. That delayed my leaving of the plane to my next flight."

Pros: "Our pilot was great. Kept us informed, was pleasant and got us in early. I appreciated the extra information he provided regarding expected turbulance and arrival updates."
Cons: "There wasn't individual entertainment unless i used my own device."

Pros: "The one flight attendant that realized how shitty of a situation they placed me in."
Cons: "American Airlines made me take all clothes out of carry-on, took my brand new AWAY bags, and made me stuff my clothes and other belongings into 5 plastic bags. All because they said my bag was illegal to fly on plane (whether it was checked in or not). Turns out they didn’t have to do that. What a crock."

Pros: "seats comfy, seemed like a newer plane, crew was lovely."
Cons: "usual complaints about domestic flights - not having free headphones and not having free snacks."

Pros: "Everything"
Cons: "Middle seat"

Pros: "The flights were good. The cancellation was handled poorly."
Cons: "AA’s flight was canceled from Seattle to JFK. The flight was then rescheduled to Newark and then Orly. The main problem is that the change didn’t include the infant on lap ticket and ended up with 2 hours in Newark trying to rectify the situation."

Cons: "Luggage allowance policy was not clear, so that they can try to charge passengers extra fee. Airline blames on one another when it comes to connecting flight if we purchased a one stop flight"

Pros: "Boarding was okay, flight was on time departing and arriving."
Cons: "No USB chargers in the seats for SEA-MIA segment of trip, but they had it for short hour flight from MIA-SJU? Long haul flights need the USB outlets!!"

Pros: "Great service!"

Pros: "I would like if for my return from Paris to Chicago, Chicago Seattle I would be greeted by the personal and offered to flight first class without extra charge to compensate for the bad experience on my way going in. Thank you"
Cons: "I was told I would be able to choose the seats only 24 hours before the flight by going online. I tried to choose the seats online but could not have access to the site. I then called the number provided to ask for more help, and was told that I could then only choose the seats at the check in time. I was at the airport 2 hours before the flight schedule to book my seat and was told them that I could only choose the seats at the gate. Once I got at the gate I asked the person to please give me a seat at the aisle for medical reasons but after waiting until the boarding process had started I was giving a middle seat. Not only I was treated as a stand by passenger that had not purchased the tickets I was put nt on group 8 and at the moment of boarding the gate personal aggressively grabbed my carry-on bag because they insisted there was no more spaces in the compartment above heads. Once I got inside of airplane I saw many empty compartments available for carry-on luggage. I wish I had not purchased my ticket with Iberia Airlines operated by American Airlines. It was not a good, pleasant experience and do not recommend. I wil certainly avoid in the future and not travel this way another time. Thanks"

Pros: "easy flight"
Cons: "the remodel at LAX is a mess but the shuttles are nice, just be prepared if you have to shuttle to another terminal. Also check food, I went from gate 50A and had to shuttle to 52A and that area only has one area to get something to eat and its just sandwich, and not a lot of choices."

Pros: "Crew was great, boarding went well, smooth flight."
Cons: "On a 5+ hour flight, they only served soft drinks and a small biscotti. What happened to an actual meal??"

Pros: "The air stewardesses were extremely cordial and continuously asked if the passengers needed anything many times during the flight. It's a small gesture but I appreciated it very much. Free wifi (for movies/in-flight entertainment) was also a plus."

Pros: "This airlines sucksI didn't really like much of anything about the entire trip"
Cons: "I didn't really like much of anything about the entire trip. Mainly, there was absolutely no entertainment except some overhead movie that no one wanted to watch. The plane was old and comfortable."