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Pros: "The crew was very accommodating"
Cons: "Entertainment system was old and with few choices"

Pros: "Excellent service from the crew and prices were good."
Cons: "The seats seem to have gotten smaller and were rather uncomfortable for a 7 hour flight."

Cons: "Children children children....."

Pros: "Crew"
Cons: "Screens need update, mis functions on equipment"

Cons: "Wider seats,"

Cons: "Just except very bad to reserve 24h before by phone impossible to have the number call call geneve airport it was ile fidji a d south pacifica impossible to understand i speak french andlittle english perfortunatly my kids live princetona d boston Thank.you merci yvette ruggeri"

Pros: "We had a turbulent trip but our pilots were very competent and got us to Zuroch safely. Bathroom was pretty clean."
Cons: "The plane was an older model and very outdated. The flight attendants gave us a choice between chicken or vegetarian pasta. I chose chicken, but it was actually beef. The salad was literally iceberg lettuce and a slice of cucumber. Overall, the meal was one of the lowest quality I've ever had in am airline. The outdated onboard entertainment system was annoying to operate and it was impossible to even see the screen when the person ahead leaned back."

Pros: "On time; smooth boarding process; lights dimmed for a reasonably long time."
Cons: "NO legroom on the Zurich to Dusseldorf flight."

Cons: "The temperature on this overnight flight was sweltering Legroom was poor"

Cons: "The plane was ancient. offer wifi- at least be able to pay for it. charger outlets."

Cons: "Palermo never ready for plane arrival"

Pros: "All three of our party got upgraded to business class. What a treat to have a comfy bed instead of a crammed seat on a long haul flight. Swiss spoiled us with Champagne and decent food."
Cons: "Without knowing it when I booked the flight, I purchased "economy light" fare. In this class checked luggage costs extra; $60.00 a piece. Star Alliance Gold status doesn't help here."

Cons: "Outdated plane."

Pros: "Staff and flight was really great. Everything went smoothly and on schedule. The plane was clean."
Cons: "The seating was almost unbearable. So small and cramped. Arm rest didn’t go all the way up so very hard to cuddle with my seat mate (my daughter). I couldn’t even put my arms by my side without pushing my seat neighbors off. Seat in front of me was in my lap. Hard to get out of seat to use restroom. Way to tight. Long flight from Boston to Zurich was so hard to bear. I understand making money...but this is ridiculous!!"

Pros: "I thought the attendants were nice and that it was an easy, relaxing flight."

Pros: "Swiss chocolate is always welcome!"
Cons: "The food in economy class was one of the worst i have ever got in a flight. The chicken was not cooked completely. One of the side dishes was impossible to identify, perhaps past mixed with bread crumbs, only breadcrumbs, who knows? Ver disappointing for swiss. You were doing so much better in the past..."

Pros: "Friendly staff"

Pros: "Friendly service, superfast check-in"
Cons: "The entertainment remote was not working and the crew member could not fix it. Indicated that his happens and that the planes are supposed to be refurbished within the year. The screen was the most user-unfriendly I have seen in a long time"

Pros: "Crew was good on the overseas flight. The purser especially, and his attitude rubbed off on the others."
Cons: "No wifi. Entertainment screen, etc was ancient by competitors' standards. Very difficult to operate, and I could not get it switched off once on. The screen light was in my face all night! I noticed another passenger with the same problem. Screen kept going blurry too. I booked Swissair because the price was good, now I regret that."

Cons: "Seats too small/legroom."

Pros: "Very pleasant flight, excellent take off, didn't feel a thing. The crew was friendly and helpful."

Pros: "The staff was courteous and pleasant"
Cons: "The exit seats were extremely cold, I had to put on my jacket gloves hat and ablanket Didn't eat dinner, breakfast was all sweet things"

Pros: "Staff was friendly and accommodations were nice"
Cons: "Delayed flight and lost my luggage..."

Pros: "Nothing! It was the first day of our honeymoon, and it was ruined by Swiss."
Cons: "This (attempted) flight was like living a nightmare. The aircraft had a problem with the A/C, so we sat in the extremely hot aircraft on the tarmac for 2 hours while they tried to fix the problem. Then, when we were finally told that the aircraft could not fly, the Swiss staff said that we were "not allowed" to leave the aircraft. After stressed passengers confronted the crew demanding to be let off the aircraft, we went back into the terminal to wait for hours in line as just two Swiss staff filled out hotel vouchers by hand for over 200 passengers. Adding insult to injury, we were then told to wait for a hotel shuttle at the curb, despite the fact that the shuttle had stopped running hours earlier at midnight. I didn't fly to Switzerland until the next day, losing hundreds of dollars on a missed hotel stay in Zurich, and travel plans. And it was an awful start to my honeymoon. The way the Swiss staff treated us was unconscionable and insulting. They have not responded to my several written complaints, so maybe Kayak can help!!!"

Pros: "video on demand, great movie selection. Food and wine included at no additional charge, and it was good."
Cons: "Cramped seat, with equipment box in my floor area, made overnight flight very uncomfortable. Didn't sleep well."

Pros: "Comfortable business class seats, much better than the updated Lufthansa footsie leg rests. Attentive staff. Puzzles for the children"
Cons: "Still no wifi on the Swiss Air A330. No live tv streaming. No big deal on red eye, but frustrating on long daytime flights."

Pros: "The flight itself was good, smooth."
Cons: "I had requested a special meal for dietary reasons but it was not available. The flight crew did make some effort to find me something I could eat."

Pros: "Staff was very polite"
Cons: "Our flight got cancelled and it was slow rebooking very confusing"

Pros: "Food, entertainment, attentive staff"
Cons: "plane was delayed"

Cons: "Small seats ,and temperature too hot"

Pros: "Nothing."
Cons: "Communication was terrible."

Pros: "We had delays boarding and no one was there to explain why."

Cons: "Confusion at boarding due to delay & Difficult to hear announced in the crowd & noise."

Cons: "Terrible service. Crew was unfriendly and unhelpful. There seems to be an element of arrogance when flying with this airlines."

Pros: "Everything"

Pros: "Good entertainment"
Cons: "Seat was broken. No leg room. Really no room at all if person in front is reclined."

Pros: "Crew was great, polite and pleasant. This is the only good thing about the flight."
Cons: "The agent at the check-in had no clue what he was doing. He had to ask his neighboring agents a dozen questions to check us in (4 passengers, 3 bags and 2 car seats). On top of that, his whole demeanor was condescending, treating us as if we had never flown an airplane before. We are big are traveling light, so we had 2 small suitcases, small enough that we never have to check them in for the US domestic flights. I asked the check-in agent if the small ones were needed to be checked in or if they could be taken as carry-ons. He made a big deal that they were too big and had to be checked in. But when we boarded the plane, we saw that about a quarter of the carry-on bags in the plane were as big as our small suitcases! We were in row 30+. The leg room was the narrowest I have had in all international flights I flew in. Having longer than average legs, it was pure torture for the duration of the overnight flight. The best part of the dinner they served was the croissant - that should give you an idea. I don't think I would voluntarily choose Swiss Air again."

Pros: "Cornella was my flight attendant and she was amazing! Such a sweet woman. Someone give that beautiful lady a raise, extra week of vacation and a high five for me. Food was great. Drinks were plentiful. Seat was comfortable and I felt the pilots did a great job of finding the smoothest flight path."
Cons: "Entertainment selection left something to be desired. When comparing to Virgin it is tough to be anything but disappointed."

Pros: "Good staff, food, service"
Cons: "No leg room for us tall people!"

Pros: "boarded from rear of plane forwards, which made boarding go more smoothly. Very efficient and fast flight attendants. Food Ok: Vegetarian was one of two standard options. Included a few nice touches like warm crossants."
Cons: "So little elbow room in center aisle that it was quite challenging to eat meals. Not enough lavatories, so they were in continual use, preventing any chance of rest. We were 3 aisles away in darkened cabin, but the flashes of light bright enough to read by and loud CLACKS of door latch when the door opened & closed kept us up the whole flight."

Pros: "The plane was very clean and the flight crew was friendly. The food was very good (as airplane food goes) and beverage service was prompt."
Cons: "The seats were quite hard. The temperature on the plane was very hot. We were unable to access our boarding documents or check-in in advance of our flight. The movie selection was mostly geared toward men - a lot of Bond films. Not really sure what that was about. Our flight was delayed because of complications in Boston and our luggage did not make our connecting Swiss flight in Zurich."

Cons: "late due to late arrival to Zurich, 45 min late."

Pros: "Nothing notable"
Cons: "The crew was quite rude for the duration of the trip and too busy to help. The plane was very old and seats poorly padded- like sitting on stone. Most televisions in our section malfunctioned or didn't work at all. Staff did little to help. Unlikely we would travel on this airline again."

Pros: "Everything. I have been Flying Swiss for 10 years back and forth to Europe, must be over 25 flights I have taken with them. I think there has only been ONE delay in all those flights, and that was because of bad weather. I feel safe on every flight I take with them, they are sticklers for safety regulations and always get out on time! The planes are always clean. The flight attendants are always making sure you are ok, without bothering you too much! I wish they flew US domestic flights! I would never fly any other airline!"
Cons: "not much leg room, but that is typical on ALL planes... just the nature of the beast. Nothing more negative to say about Swiss... every other airline should take a lesson from them. I said "good" for teh food because it's airline food... as far as that goes Swiss is ok... I never like airline food anyway, and you get on eh plane at 9:00pm, who wants to eat dinner at that time anyway??"

Pros: "Was fed dinner and breakfast on an overnight flight, all was very good. Pillows and a blanket made it a very comfortable flight"

Pros: "- direct flight"
Cons: "- terrible seats/entertainment - terrible food - terrible service in general and unfriendly with any requests"

Cons: "meal choice run out very soon and I could not get what I wanted to get"

Cons: "Small seats, in-flights entertainment system old and behind competition. could not convert my miles for an upgrade."

Pros: "Easy to navigate website. Nice crew. Ample entertainment choices"
Cons: "The food"

Pros: "The crew was amazing, the seats were super comfortable, entertainment was great, lots of movies to choose from. Also they handed out a lot of great snacks"

Pros: "In-flight entertainment, speed of flight"

Pros: "We landed"
Cons: "They need to raise the temp on these planes. Give free blankets or put a warning on the boarding pass saying that you will freeze."

Pros: "Snack"
Cons: "I was delayed over 2 hours"

Cons: "We were on the tarmac for almost 2 hours. It's probably LaGuardia but the experience was very bad."

Cons: "The"

Pros: "-forgot to charge me for wine"
Cons: "-chair was broken -tray was broken -had to spend $33 for wifi that didn't even work -didn't have everything they say they offer to guests on the flight"

Pros: "The tv on the back of the headrest was great."
Cons: "Too much chatter over the intercom."

Pros: "i got to Atlanta safely"
Cons: "what can cookies and a cup of juice do for me with all the delays ? i was hungry and tired. Seriously DELTA, it was a horrible time. i deserved a compensation from Delta for the entire day."

Pros: "Crew was very accommodating and friendly."

Pros: "The friendliness and helpfulness of flight attendants was outstanding"

Pros: "Flight crew and pilots always terrific"
Cons: "Flight delayed two hours due to maintenance. Even after changing planes due to another maintenance issue. Third flight in two weeks delayed or cancelled due to maintenance issues"

Pros: "I have not traveled on Delta for years. And this experience was great checking to boardING then the service was great. But I have to back up. The customer service on the phone that helped me adjust my flight, she was great. So I have to say delta was great"
Cons: "The first class food was okay for the length of the flight."

Pros: "Flight was fast and direct."
Cons: "Flight left 45 minutes late because the crew wasn't there."

Pros: "I loved getting an email with my baggage claim number."
Cons: "The food was the same snack they give in the evening and afternoon, even though it was morning- pretzel, peanuts, or cookies."

Pros: "i didn't get on the plane"
Cons: "flight was delayed, so i would have missed connection in NYC. Delta agent said she could get me to boston the next day, in the afternoon. i drove my rental car to boston that night, instead of flying"

Cons: "Delayed flight for 6 hrs. and acts like it is just business as usual, perhaps it is for Delta"

Pros: "Flight delayed for four hours, then delayed another hour before we left. Delta won't let you pick your seats, so although we were 3rd in line at the gate, they put my family of four at the rear of the plane. I will never fly Delta again."

Pros: "The NYC based crew was young, exciting, and highly professional. I have avoided Delta for many years for long out-of-date reasons. I'm pleased to say that my experience on this flight has changed my perception. I won't avoid a Delta flight in the future."

Cons: "I wasn't able to choose my seat even though I bought my ticket a while back. Seat assignments were given at the gate and we were never given a real reason for this. I ended up in a middle seat sandwiched between people, and the man at the end slept the entire time, making it difficult to get up and walk around which I need to do as I am prone to DVTs."

Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."

Pros: "First time flying DELTA and to New York City. Really liked flying into Marine Terminal for it's smallness and easiness to collect luggage and catch a taxi."

Pros: "I have difficulty walking, the crew made sure that I got to my seat on the plane safely, and made sure that I had wheelchair support."

Pros: "Smiley flight attendants"

Cons: "the passenger next to me was sick and shortly after takeoff projectile vomited in the seat. The flight attendant did not seem to think that it was a big deal and took his time attending to the sick passenger and relocating me."

Cons: "Flight was an hour delayed. Over booked by 11 people. Staff was cold and rude with no apologies. Turbulence the entire flight. They did the beverage service after two hours of flying. Worst Delta flight to date."

Cons: "My suitcase was damaged(torn through!)"

Cons: "We had to gate our roll-aboard because we were told that there was no more space, but there was plenty of space in the overheads when we boarded. Crew was great! There was no in-flight entertainment available."

Pros: "Crew was great! Everyone I dealt with from Delta was very kind, professional and helpful."
Cons: "Hour and forty-five minute flight delay."

Pros: "we arrived earlier than the time listed"
Cons: "no entertainment"

Pros: "Flight attendant was phenomenal."

Pros: "Delta may not be the best however you can tell that they are always striving to be better each and everyday."
Cons: "There's always some personnel who slips through the cracks. I was told to please use the restroom located at the back of the plane versus the one closet to me at comfort class which is right behind first class. Didn't appreciate that much."

Pros: "Customer service was fantastic"
Cons: "Delta is falling behind in the in-flight service department. Still just peanuts and pretzels. All other airlines have stepped this up, even for 1hr flights"

Cons: "Over an hour late."

Cons: "I missed my meeting. The flight was delayed by 3:30 hours. Took forever to take off once we boarded."

Cons: "On the run way for 1 hour in line to take off"

Cons: "Purchased these tickets over a month ago and I was never able to select my seats. I am a Delta frequent flier, and despite logging on and checking in, was told at the airport counter that I would be assigned a seat at the gate. Of course we were assigned to the last row of the antiquated MD 88, right next to one of the engines. As if the lack of reclining seats was bad enough, the engine noise and vibration was almost unbearable on the flight that was delayed one hour on the Tarmac. The crew was understanding and we did get to Orlando safely...a big plus."

Pros: "The crew was very friendly and boarding was very fast."
Cons: "I did not dislike anything about my flight it was amazing."

Pros: "Charles checked us in at 4am at LGA with a smile on his face - it really set the tone for the entire flight!"

Pros: "Everything, but especially upgraded seating due to delayed flight which caused us to miss layover flight."
Cons: "Lost time to destination (vacation) due to delayed flight then missing our layover flight. Upgraded to Comfort+ was appreciated but time lost was time lost."

Pros: "Arrived at destination 30 mins earlier than expected."
Cons: "Boarding was a little late and slow. But it smoothed itself out since we arrived at our destination 30 mins earlier than expected."

Pros: "Loved the plane, easy flight."
Cons: "I was very disappointed to see that I didn't get bulkhead seating. My service dog was squeezed into a small ball and I had nowhere to put my feet. I'm 5'10 and the men in front of me on bulkhead didn't have a service dog, nor were they taller than 5'6. But, there was an empty seat next to me thank god."

Pros: "The flight was smooth. Thank you to the pilots."
Cons: "The plane was small.. I had to pay $25 for ONE luggage i was carrying. One of the flight attendants had an attitude and all they gave out was a cup of coffee or soda all flight"

Pros: "The ride was so smooth and comfortable, great pilots and stewards."

Pros: "The Delta terminal at La Guardia was amazing I felt like I was back in Singapore , I had my choice of really good food ranging from Italian , German , Japanese and some American places all of which sounded good the prices were a bit expensive but that is just airports !"

Cons: "Had crying child and exhausted mother. Wished she had more options for handling her child. Seat belts on entire way. Also had seatmate who was very understanding but obviously not pleasant. Poor mother!!!"

Pros: "Easy boarding."
Cons: "I flew first on delta to Miami. Short trip, but was very disappointed in today's service. Instead of the normal solid good flight crew, I found a surly crew who congregated in the galley on this short flight and sat around eating in lieu of working the flight. Very disappointing."

Cons: "was not able to check-in on-line -WestJet website directed me to Delta & Delta web-site directed me to WestJet. was not able to check in using kiosk at terminal, counter staff could not explain why. WestJet was unable to add my TSA pre-check to the ticket so I had to wait on security lines. will never fly Westjet again, will use Air Canada or American to get from NY to Toronto"

Pros: "Friendly crew!"
Cons: "Didn't get to choose our seats!"

Pros: "On time"

Pros: "I enjoyed my flight. Flight crew was amazing. Comfortable seats and lighting for an overnight flight. Food was good and stuffing."
Cons: "Headsets were collected half hour before landing (minor issue). Except for the recommendations for this flight, movie highlights were well hidden in the entertainment system."

Pros: "The service and space on the airplane were excellent."
Cons: "The boarding was a little chaotic but that may be a result of the limited space available at Newark Airport."

Cons: "Not able to watch TV, movies of flight status"

Pros: "Large leg room"
Cons: "Flight late missed connection flight for me. TV on arm, too small too close difficult to rewind had to shut down during descent while seatback TVs were still allowed to play"

Pros: "Very professional crew !!"
Cons: "Nothing to write ."

Pros: "The service was top notch and the comfort of economy class is better than any American airline I have been on."
Cons: "U cannot think of anything."

Pros: "The convenience of an early arrival time in Frankfurt to catch another connecting flight to my final destination"
Cons: "Lufthansa was GROSSLY late to depart,for no apparent reason, causing me to miss my connection! Lufthansa then arranged for the cheapest and LATEST flight available as an alternate connection causing me to miss a very important family event.. Very disappointed.."

Pros: "Cleanliness, entertainment"
Cons: "Food and legrooms have to be the worst in international flights."

Pros: "Nothing"
Cons: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"

Cons: "Flight delayed 5 hrs"

Cons: "Ridiculous policy that couldn't get seat until 23 hours in advance, then that wasn't even true. Then misinformed me about what kind of seat I had been assigned. Then insisted I check a bag that did not need to be checked. Then the food was inedible. Flight happened to be late so I missed my connection, and they offered some more misinformation in that regard; There were of course human beings (staff) to deal with, but they had been reduced by Lufthansa's rules and systems so they were just robots, repeating over and over again inflexible policies. Horrible!"

Pros: "On time. Fast boarding and un boarding. Crew is very friendly."
Cons: "No tv, though understandably on a short flight."

Pros: "Liked all about the flight except the delay, but got good treatment from airline during extended trip"
Cons: "Plane was late to depart, missed connection in Frankfurt"

Pros: "The crew was really nice and helpful"
Cons: "The person sitting next to me on my right side was disrespectful and putting his head and legs up on my seat even after I told him not to do that and even spoke with the flight attendant. I felt uncomfortable with his behavior and the way it was managed by just telling him not to do that. I asked for a different seat but wasn't moved. For the price I paid for the seat and his behavior of taking up my spot and the empty spot in between us (he took up 2 chairs because he was laying down to sleep) I was very disappointed and uncomfortable during the flight."

Cons: "Seating space too narrow"

Pros: "Plenty of room"
Cons: "Lack of good movies"

Cons: "Entertainment center was not working properly. Had to be rebooted twice."

Pros: "I loved the choice of movies"
Cons: "Lack of space"

Pros: "Unusually rough and crowded flight though that is hardly the fault of the airline."
Cons: "In economy class, there should either be adequate room for average sizes people at the least or seats should NOT be allowed to tilt back."

Cons: "i missed this connection was put on a united flight and was bumped down from business to economy. no apologies, no effort whatsoever to make up"

Cons: "The flight was late for 2 hrs with no explanation"

Pros: "The staff was not friendly at all. For international flight, especially long ones the seats should be able to go back further and not feel like a board, the seats were uncomfortable and small. The area between first class and the back of the plane had air issues, and I was sweating and so hot it woke me up, so on a 10 hour flight I got 1 hour of sleep. Ruined my first day of vacation."
Cons: "Everything was aweful except for the movie selections."

Cons: "Seats were beyond uncomfortable unless someone was shorter than 5 feet tall. Zero amenities. I know it was the economy section but our 4 tickets were close to $6000.00. A few perks would have been appreciated."

Cons: "The flight was cancelled, I waited on the service center line for over 3 hours and in the end had to take a 8hr train ride in order to get to not completly miss my sailing trip. I arrivd to my boat 10hrs late when I was scheduled to take a 1.5hr flight and would have arrived 5 hours early."

Pros: "Entertainment options vastly expanded and improved Attentive staff Good check-in Decent boarding - some organisation of boarding by seat - prevents roadblocks by people trying to get to back while those in front are still putting their stuff away and blocking aisle."
Cons: "Given menus for a mediocre meal Booked window seat to sleep - given aisle at last minute when boarding Given drink then meal for overnight flight - meal would be nice - more time to sleep"

Pros: "The crew came round with bottled water multiple times during the trip and even after taking off 15 min late, we still landed 30 mins early and the luggage came out quickly."
Cons: "The meal before landing consisted of nothing but the worst ham sandwich I've ever had the mis-fortune to be served: reminiscent of Bulgarian Airlines in the 80's."

Pros: "Big plane and there is a lower level for toilets that makes it easy for passengers to access and not be close to bathrooms"
Cons: "Movies choices were not current. Haven been on Delta and United, the choices on Lufthansa were not that good."

Pros: "New airplane"
Cons: "The front seat has sharp edges at knee level. Wen the front passenger recline his seat it killed my knees."

Pros: "The basics were fine."
Cons: "The crew on the flight was really loud and talked about unprofessional things. Every time I was woken up it was by a flight attendant talk to another attendant really loud across the plane. Also, this was advertised as Lufthansa but was actually United. Kayak seems to do this frequently, and as a customer it is confusing and disappointing."

Pros: "The crew was wonderful and very accommodating. We were also very impressed by the plane itself. The seating was the most comfortable either of us has experienced on an overseas flight."
Cons: "Good for entertainment but the headphone insert in my particular seat would only play through one ear. Not a headphone issue, they worked fine in another screen. Inconvenient for a long flight."

Cons: "Cramped"

Cons: "Breakfast was just a roll. I would have preferred eggs."

Pros: "Professional and courteous flight attendants."

Cons: "Seats have too little legroom. Even pushed to back in seat, my knees pushed seat in front of me. Not on person seemed to watch entertainment, because of the program you have to sign up for. Seems like basic tv or so could be free, even if there is charge for movies."

Pros: "Food was good. Attendants were helpful and courteous . Airline was on time."
Cons: "boarding was pretty chaotic. Check in was difficult getting seat assignments. Could not do it on line."

Pros: "However the connecting time for MUC to HEL was bit more."

Pros: "Smooth and quick ride."
Cons: "There was a metal rod situation under the seat in front of me, which meant my bag wouldnt even fit, not to mention my legs. Also, I am not the biggest fan of flying and I started feeling sick at the end of the flight - kept it to myself but asked the flight attendant if I could have 2 sparkling waters and an orange juice (just to have it in front of me when I need it and not to bother anyone). I received what I asked for with an eye-roll and a shocked face. Just be nice - that's all."

Pros: "i am glad that i got there safely and ahead of time"
Cons: "it was NOT a lufthansa flight, which is what i was expecting and wanted. it was a united flight . i wanted to fly lufthansa because it is a higher quality experience than united, but for some reason after i bought the ticket i learned that united was operating the flight for lufthansa"

Pros: "The crew was very pleasant and several announcements made the flight easy"
Cons: "We were late !"

Pros: "Good selection of tv shows and movies. Comfortable seats. Pleasant service."
Cons: "The food was awful - basically inedible. I fly quite a bit, different airlines, and this was the worst I've ever seen/tasted."

Pros: "The overall performance of the pilot and crew members hospitality."
Cons: "No dislikes"

Pros: "Flight crew was terrific. Very courteous and helpful."
Cons: "The movies were mediocre and system was not easy to use."

Pros: "Fast flight"
Cons: "Problems with movies and system. Terrible food."

Pros: "Terrific food in economy and comfortable seat"

Pros: "The direct connection to Milan The extreme fast flight with jet stream That the luggage arrived as well"

Pros: "Crew was nice on plane and they were trying to keep us filled with food and water."
Cons: "Horrible desk staff! Why would any airline refuse to allow a customer with kids on the plane a little sooner to allow for more time with organizing ourselves and kids. It's already intimidating to fly let alone internationally and for them to make us wait until our boarding time is inconsiderate. Plus united air had the absolute smallest and uncomfortable. I could not move and let along our poor toddler was cramped up. Our newborn was ok but it's like a 2 seat turned into 3 seats! Horrie."

Pros: "Free inflight movies thats about it.."
Cons: "Everything: the seats were highly uncomfortable, the stewardessses in the back were unfriendly and not accomadating. Any extra you requested seemed to be a bother! Again the seating was cramped and terrible. We booked with Luthansa yet ot was a united plane what a dissapointment!! One of the worse flights ever. Food was mediocer at best!"

Pros: "The food and the movies."
Cons: "Our initial flight was delayed by 2 hours and some, we lost the connecting flight from Munich to Cluj-Napoca, had to stay in the Munich airport for 12h, being very tired, hungry, having a terrible flu and fever, extremely pissed off, your personnel who did not tell us there was a relaxing area or that we were supposed to get food vouchers. The plane should've been checked and ready on time,and certainly not after some passengers boarded it. The new plane they switched it with was not properly cleaned, plus we had no earphones. One of the flight attendants was constantly passive-aggressive. I did not appreciate that at all. The tickets issued at Newark had no gate assigned for our connecting flight and with the delay and everything, more time was wasted with finding that. The boy who rebooked us for the next flight did not assist with anything, did not tell us about vouchers. after finding out about that, I was disappointed for receiving 12€ for 12h=one sandwich and one 0.5lt of mineral water. Seriously? It was not my fault that this happened. I expected better from Lufthansa."

Pros: "On time and clean"
Cons: "Small amount leg room"

Pros: "Do you know what it is like for a vegetarian gluten free person to order gluten free vegetarian and not get it? We confirmed by phone in advance and yet no such meal was provided. If Lufthansa does have such a meal they should say it at the time if reservations. Obviously someone didn't care enough."
Cons: "Do you know what it is like for a vegetarian gluten free person to order gluten free vegetarian and not get it? We confirmed by phone in advance and yet no such meal was provided. If Lufthansa does have such a meal they should say it at the time if reservations. Obviously someone didn't care enough."

Pros: "The crews don't stop giving away foods/drinks! They kept asking the passengers if we need aanything."
Cons: "Not sure, but I felt the spca is a bit smaller than other flights."

Cons: "Very disappointed by the comfort of economy premium. Very!"

Pros: "Extremely pleasant crew!"
Cons: "Very crowded flight and plane."

Cons: "Jfk terminal 7 is the WORST!"

Pros: "I don't think I would choose Ba again L"
Cons: "I am 79 years old and needed help with a few issues. The crew should have noticed this but I had to ask . A few polite words would not have gone amiss"

Pros: "The staff"
Cons: "The food, the seats were old and cramped and i could feel every movement from the ppl behind and actually got shouted at by the man in front of me because i put my water bottle in the pouch in my seat. He thought i was punching the seat. inflight entertainment was brutal, limited selection of movies and bad ones at that. The screen was old and pixelated..... Food was bland and not edible. It was a red eye and we were not given eye masks, toothbrushes or ear buds. Horrble experience ill never fly BA again"

Pros: "The crew was very attentive"
Cons: "The flight was a bit delayed. Overall a good experience!"

Pros: "The flight was good , seat very comfortable ,servie good"

Pros: "The crew was perfect and everything went smoothly."
Cons: "Limited entertainment options and no wifi available."

Pros: "The crew were friendly and efficient"
Cons: "The food was okay and they didn't have the item per the menu handed out, but the staff were apologetic"

Pros: "The service was great"
Cons: "Nothing"

Pros: "A. Wet nice and observant stewardess helped me off the plane and onto the waiting bus.. Very kind and helpful"

Cons: "My flight to NYC was delayed 2 hours because of weather and I got a notification that this flight was delayed as well. Got to the counter at 10:50 (flight was delayed to 11:48) and they would not let check in. Ended up missing all my connecting flights and had to pay an additional $1600 as a result."

Pros: "The airplane cabin needed attention for some cosmetic details (broken tray tables, worn bathroom fixtures), and time gained on a fast flight was eaten up by a long delay in landing, but the crew was courteous, professional, and very kind, especially for a few passengers who developed problems during the flight (a disabled mother whose toddler became unruly; an older women who suffered travel sickness), and the food was surprisingly tasty."
Cons: "I never could figure out how to use the TV/entertainment monitor; there was a jam in the mechanism."

Cons: "Flight was 1 hour 45 minutes delayed because the crew's bus broke down on the way to the airport. And when I was perilously close to missing my connection at Heathrow, in which I had to change terminals, I was given no assistance whatsoever. It was made very clear you were on your own. Thanks British Airways! But the cabin crew were very nice though."

Pros: "lost baggage is impossible to gather info concerning it's status. No one can tell me when it will be delivered. We are beyond 24 hrs with no update or help."
Cons: "Crew was polite"

Cons: "The bad attitude of BA staff at checkin. My ticket was confirmed but found out I was waitlisted when I got to the airport."

Pros: "Nothing"
Cons: "Didn't serve two meals despite the price; uncomfortable seats (seated right behind the bathroom); being offered a drink was few and far between; and we have two wait over two hours due to a delay at our layover city because of BA system failures"

Pros: "I had left my walking stick somewhere at the airport, couldn't find it and had given it up for lost. What a surprise, once I was seated on plane, to hear an announcement for the traveler who had left a 'walking stick'; I told the nearest steward, and he got it for me - BA rocks! Overall, the air crew were so professional, (unlike certain things happening on other airlines at the moment), and I was very happy, even with my ovo lacto veg meal, (it really was tasty)."

Cons: "Seven hours before my flight, I got an email from British Airways saying my flight was cancelled and I had been rebooked on a flight the next day. I called them immediately and was told the flight was cancelled because of inclement weather on the route. I checked the national weather advisory and saw no such weather alert. The service rep at BA told me there was "absolutely nothing" she could do, at which point I asked for a manager. I waited for almost 30 minutes, and once the manager came on I was put on a flight that same night, on a different airline. If I hadn't pushed back and demanded a more reasonable accommodation, they would have done nothing to right their wrong. For this reason I am extremely unhappy with my experience with British Airways."

Pros: "I liked everything about the service."

Pros: "Crew was very nice."
Cons: "Left hungry, hardly any breakfast. Small dinner portion."

Pros: "The crew was really nice and the food too"
Cons: "The only thing not that good is that The comfort of The seats and The legroom was not The bestia, at leas not for a long flight like this pone."

Pros: "Seats were comfortable for economy. Food was decent. Plenty of wine."
Cons: "Long walk after departing. Desolate terminal."

Pros: "Great crew"
Cons: "Nothing"

Cons: "After boarding and one hour on plane in 90 degrees heat. Passengers had to leave plane with big anxiety and unsure of what was happening"

Cons: "Drinks service with no snacks, limited films just very much a cattle class experience like any of the big American airlines. Before, if given a chance and the prices being more or less equal I would pick BA over other competitors. Interior of the plane was slightly tired and needed better cleaning."

Pros: "Movies free Staf Comfortable"
Cons: "Lint time on plain before take off"

Pros: "Restrooms were great, flight was great etc"
Cons: "We need vegan options for the common people."

Pros: "There was nothing I liked!"
Cons: "I couldn't do online check in and was at the airport 2 hours before the flight but they said they cannot give me a seat number and waited there for 25 min to get a seat number. The seats were really uncomfortable (compared to airlines as Turkish airlines and American Airways).The flight attendants were not there to make your flight better, one of them was sulking and was afraid to smile to you but when he was with other crew was able to laugh! Also food was really bad!"

Pros: "The journey was quite good, and so was the crew. Always with a smile. The seats were comfortable and broad. Nothing had that aeroplane smell. The inflight entertainment was also pretty basic and good."
Cons: "They took forever to start the boarding. The flight was atleast 40 mins late."

Pros: "Everything"
Cons: "Everything"

Pros: "Not much"
Cons: "No individual entertainment screens, my 6"2' husband had a large metal box under the seat in front of him and he couldn't extend his legs, the food was terrible, the staff wasn't unfriendly but was not warm and welcoming. This flight was not operated by British airways. It was operated by American Airlines, I much prefer Briti"

Pros: "The food and entertainment options were both above average."
Cons: "The flight was being run by Iberia, not British Airways. Iberia has a policy which did not allow me to check in without proof of a return flight. Unfortunately, my travel partner had booked the return flight and did not share the details with me. I was not able to reach my travel partner and, as such, was forced to buy a new ~$2,300 return ticket on the spot in order to provide the necessary proof. This was an extreme inconvenience, as I nearly missed my flight. If Iberia or British Airways made its travelers aware of this policy in advance of their check in. I have no intention of flying Iberia ever again."

Cons: "We sat on the runway for 2 hours, and the climate control in the airplane was not active. The outside temperatures were high 90 degrees (late august) and the temperature inside the plane reached 80s. It was way to hot, without water."

Cons: "the plane sat on the ground after i boarded for several hours causing me to miss my connecting flight which caused my boyfriends family of 5 people to miss their next flight."

Pros: "Fairly empty so lots of space"
Cons: "The food was truly abysmal. No real breakfast either. The entertainment was in old, hard to see screens so not worth using."

Pros: "Everything"

Pros: "Crew was very kind"
Cons: "Screens for entertainment were a bit fuzzy, food was just ok, leg and arm space was tight"

Pros: "When I finally got on the flight."
Cons: "That we were delayed overnight. Wrong plane with wrong crew. No communication to the passengers."

Cons: "Seating was not comfortable."

Pros: "Food was great and the crew was friendly. Overall enjoyed the flight."
Cons: "The check in took way too long. Sat there for an hour to check in my luggage. I thought i might miss my flight but i was two minutes before takeoff."

Pros: "Everything was on time. The plane was kind of full but the flight attendants really tried to reseat passengers that wanted to change their seats. To me, that's above and beyond, being in the service industry myself. The entertainment was really diverse and offered many options. The food was good and the red wine was excellent. The pilot gave us regular updates about the flight and the weather in Barcelona, our destination. The seats were roomy and comfortable. Restrooms were very clean."

Pros: "All the awesome films to choose feim"
Cons: "Being squished in a tiny seat next to a huge guy who couldn't help but elbow me the whole flight."

Pros: "Loved all of the coffee tea and drink offerings, they were frequent but not overbearing. Vegetarian option was pretty okay."
Cons: "Seats were as tight as expected for coach but felt as if they were lacking cushioning on the backs, as if they were almost completely worn through."

Pros: "I liked the movies and entertainment selection"
Cons: "I didnt like the fact the crew was disorganized and mean. The plane was 1h delayed and no one offered any snacks. Nothing"

Pros: "Everything"

Pros: "Modern plane, fast boarding and decent service. Very quick flight to Madrid."
Cons: "The food was mediocre and not that much. The seats aren't comfortable for sleeping. Iberia lost my luggage on the connecting flight I had right after."

Pros: "Crew pleasant, seat comfortable, flight on time."
Cons: "Food not appetising,no individual entrtainment."

Pros: "Everything went without a hitch!"

Pros: "All services were very good."
Cons: "Overnight sleeping in extended seats in Business Class were cramped."

Cons: "Late as always"

Pros: "Crew was awesome, seat spacing comfort not so much."
Cons: "Need to have seat upright to use trays to eat on flight"

Pros: "The crew was very friendly and responsive and the flight left right on time."
Cons: "The food was not good and there was very little in way of tv entertainment."

Pros: "I liked that pillows, blankets and headphones were provided."
Cons: "Boarding was a cluster (mainly because the lines were unorganized)."

Cons: "Real time information about departure and gate info for delayed flight would have been helpful"

Pros: "Chief of the cabin"
Cons: "Terrible customer service. Attention to disable customers is null. They literally torture the disable passengers. Very rude and insulting wheel chair staff."

Cons: "They took an extremely long time clearing away the dirty dinner trays, which meant that the tray table had to be down. This made it near impossible to get up to use the restroom or to stretch."

Pros: "Encouraged to take the pillows home they were nice"
Cons: "Headphone jacks that work would have been nice. 6.5hr flight without sound! The crew disappeared and would only give half cups of water when asked for. ALCOHOL not just wine and warm beer."

Pros: "Smooth flight, easy boarding."
Cons: "My bags cost more than the flight. Long line at Pasport check."

Pros: "Nothing to like. Rude staff."

Pros: "Overall was ok gor a very cheap flight considering it is not a lowcoster."
Cons: "Very incomfortable seats. Hardly reclign, no leg room. I am 5’8” and slim and it was tight."

Cons: "bumping and no coffee"

Cons: "Very warm in cabin, no means of controlling air flow. Seat space very cramped. Very tall person next to me in my space"

Cons: "I am an Asian woman. After seeing the person who is a Caucasian man set next to me used the toile right in front of our seat twice during the flight, I went to use it. Just as I was entering the toilet a flight attendant yelled at me saying: "you can’t use this toilet. It’s for privileged people. You have to go to the end of the aircraft and use that one!" Then 10 minuets later another caucasian man seated behind me went to use the toilet right in front me without any problem."

Pros: "Great flight, friendly and helpful crew."
Cons: "Didn’t connect to entertainment didnt"

Pros: "The crew was personable and was kind at the transfer desk in Lisbon."
Cons: "No USB hole, flight was so delayed that I missed my connection. I like JetBlue better than TAP."

Cons: "Not getting new business configuration"

Pros: "Liked connections and price. Nice crew."
Cons: "There was a hefty charge to reserve seats which wasn’t clearly mentioned on the Justfly website. Knee room was the tightest I’ve had on a commercial flight. The seats barely reclined which is important on an overnight flight."

Pros: "Very nice flight. Complimentary wine, meals and movies. We were in Economy Plus so the leg room was quite good."

Pros: "overall good service; seats are full recline leaning type, which isn't the most comfortable solution, but ok."
Cons: "TAP connecting flight was three hours late"

Cons: "We had to pay $200 each way to check in a luggage and just pick regular seats. That was not clear when we bought tickets. Additionally, they don't announce the gate until 30min before boarding. If you're going through passport control that can be a 45min process. On top of that even though I paid $100 to reserve seats, when we arrived at the gate the seats we reserved weren't reserved. Why did I just pay $100?! Luckily I had receipts. Our connecting flight was delayed 4 hours, making our layover 7 hours! For an hour flight. This is the worst airline."

Cons: "Seats are very tight had more room on earlier jet blue flight"

Pros: "Price"
Cons: "Business flat seats quite restrictive"

Pros: "The crew & cleanliness in general . On time ."
Cons: "What I don’t like in all modern flights in economy( not enough leg room) . I’m 5feet 8 and can hardly fit . I’m Not overweight. I can’t imagine what taller people must feel like."

Pros: "I liked the foot rests and leg room. The gluten-free meal was wonderful."
Cons: "Although I had a delicious gluten-free dinner roll with the main meal, I was served a soggy rice cracker for breakfast. Why not another roll?"

Cons: "Leg room was NOT enough. Had an altercation with the person sitting in front of me when she wanted to recline her seat."

Pros: "The staff were really friendly and the flight was as comfortable for me as a transatlantic journey in stage class can be. The food was surprisingly tasty and that Portuguese wine was offered for free made me and the passengers around me feel welcomed and well taken care of."
Cons: "My flight arrived late, apparently, as myself and people on two other connecting tap flights all deplaned after our respective boarding calls had begun. There was no announcement for people with tight connections or about what to do if we couldn't make them. That tap didn't plan out sufficient connection times for the conditions of the airport, and that it was security, not to itself, that did anything to try to expedite is through passport control, etc was disappointing and resulted in several extra hours stuck in the airport for me and for those on one of those other missed flights having to wait overnight for another seat"

Cons: "Our flight leaving Boston was delayed by 2 hours due to a mechanical issue. So, we missed our connection in Lisbon to Venice (our final destination). We were rerouted from Lisbon to Rome and then to Venice, turning our 2 leg journey into a 3 leg flight. We were offered just 16 euros worth of food vouchers for our trouble. We asked for lounge access because missing our connection meant we had to cool our heels in the Lisbon airport for 3 hours until our flight to Rome took off. We were told we'd have to pay for the lounge! Then, our flight to Rome was delayed. We stood at the gate for 40 minutes past boarding time. No staff even announced that the plane was delayed or how long we should expect to wait. When we finally got to Rome, we had 10 minutes to make our connection to Venice. We lost an entire day in Venice."

Pros: "The crew was very attentive and helpful"
Cons: "It was hot in the cabin. The lights were turned on and off without an announcement and without much time to sleep."

Pros: "Seats felt smaller than most international flights"

Cons: "Rock hard seats. Surly stewardess. Mediocre to poor food."

Pros: "There was great entertainment on the first flight"

Pros: "very rude empoyees at check in"

Pros: "Comfortable seat"
Cons: "No lounge airside at Lisbon airport, no shops open that early in the morning"

Pros: "I tot was nice that the flight was not completely full so that we could have a little bit of room"
Cons: "Second connecting flight was very rough. We thought that this would be the shorter, easier flight but it was not"

Pros: "Everything was good"
Cons: "I enjoyed flying with tap"

Pros: "Free blanket, pillow, headphones, and wine! Flight was on time, no one weighed or measured carry on bags."
Cons: "Tight seats for an international flight!"

Pros: "Staff couldn't have been more courteous."
Cons: "Little confusing at the gate but mainly due to poor PA system not the staff. Happens a lot at airports in my experience"

Cons: "The online check in open for a flight from the us to the europe must be open 24 before, indeed it has been opened only 16 hours before..."

Pros: "Lots of leg room at no extra charge. The planes are new and very clean. The attendants were friendly and helpful. Food was acceptable."
Cons: "TAP can't process global entry at Logan international airport yet."

Pros: "The service they provided us reminded us of how airlines used to treat their customers in the past. Meals were provided as was entertainment (there were individual tv screens for us to watch movies on) all for no additional cost to us. From the customer service to the services provided and the legroom on the flight -- everything was more than what we expected and we would consider flying TAP Portugal again."

Cons: "Late arrival in Lisbon, missed our connecting flight to Munich."

Cons: "Schedule was impossible to make the connection due to the need to go through customs which took 45min. Flight was delayed and we missed our connection. The delay was over 6hrs which was rough."

Pros: "The food was good and the seats were very comfortable. The selection of moves was alright. The crew was very gracious despite all the problems with boarding."
Cons: "The boarding process could not have been worse. Both legs were delayed because of bag issues. One leg a significant portion of us had to get off the flight because there was not room for all the luggage. They made me a check my carry on bag because it was over small mediocre weight requirement even though lots of people had heavier bags. Then they LOST that bad for 2 days and it was a nightmare getting it back in another country. The second leg, a person whose bag was on board was unaccounted for, so we were delayed again."

Pros: "Flight was very good and comfortable."
Cons: "My luggage did not arrive to the final destination."

Pros: "Left late but made up time and landed ahead of schedule. Seat was large and comfortable. All personnel were efficient, helpful and courteous."
Cons: "Did not like the food. One small, not so good tuna sandwich. Ugh!!!"

Pros: "Nice new plane, lie flat beds, great value for the price"

Pros: "Wine and sparkling wine were better than anticipated, food was better than average;"
Cons: "I am pretty tall, so would have liked my legroom. Also, my luggage was lost, which is unusual. I had a 3h layover in LIS and did not expect luggage would be lost that easily."

Pros: "The airplane (A-330): the flight was very smooth, the entertainment system is top notch."
Cons: "Lisbon airport is a disaster. I almost missed my connection. Had to beg to be given priority, which was granted at the very last possible minute. Had to literally run to the gate."