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The flight itself was fine, food was expired and gross, staff were mostly amazing! KLM messed up rebooking for our first two flights that got cancelled and we almost didn’t make it to Amsterdam for an additional two days

I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.

Had to cancel and rebook, KLM connection was cancelled prior to departure, ended up flying to Munich on non-Delta carrier.

The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members

They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.

Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.

My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!

Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!

Overall very positive. Boarding was quick and organized. Cabin was clean and seats were reasonably comfortable. Cabin crew was excellent and the meals provided were also of good quality

This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any

Bathrooms broken, Wifi not working, Direct TV stuck in a United credit card loop for whole flight

We arrived to Chicago nearly 30 minutes early, which was great, but then was on the ground for over an hour because the gate was not available. The issue I had was the pilot estimation was frustrating. First he said he was informed it would be 20 minutes but he said "it will probably be more like 10 minutes". After 30 minutes he came back on the comm and said it would be another 10 minutes, maybe 20. I understand he was only giving estimates but he also layered in his own gut feel. We were never told why we didn't have a gate even after our scheduled entry.

Just sat on the run way after we arrived early

New Max 10, first class seats have been shrunk. End of a 20 hour journey, it was United not Lufthansa, just glad to get home

Worst boarding experience, flight extremely delayed causing super tight connect and deplaning was a disaster as ppl were pushing and shoving to get off. Then after flying over 8 hours had to get off a job to next flight. Limited beverage service in Business class (water or white wine) no food. The plane was very cold (temperature) so uncomfortable

Stored my cloth purse under seat in front off me as instructed. When I retrieved it, half of it was soaked, along with everything inside it. I don’t really know how that could have been prevented because the area did not look wet, but I was not happy about it.

Seats needs to be wirer and food is very poor

Improve the food offerings and cabin seating. My wife would prefer to fly another airline, even with a connection for a more comfortable trip. A 737-8 should not be scheduled for a 6 hour segment, which turned into 7.5 hours due to the origin ground delay.

OK, I don’t expect much from coach class. Everything basically is pretty lousy. But at least I expect my bloody luggage to get from A to B. Tap Airlines lost my luggage and it has been more than 24 hours in Lisbon and they still have not located my luggage. On top of that, they are incredibly unhelpful. They feel actually dismissive. This lousy customer service.

Food was poorly timed and not good.. Hand held snacks, really. I kept asking for water and never got any. Service was rushed for a 7-hour flight.

Business class seats were harder than expected, and lie flat we're not very comfortable. Less expensive than other business class flights, and much better than flying economy. The crew was excellent, as was the food.

Boarding was slow and getting off the plane took a long time. The crew did not have enough water for the trip.

Boarding was a bit chaotic, planes were on the oldish side. Otherwise, very nice flight. Would fly them again.

Turkey slices for breakfast. What happened to eggs, bacon, and sausage? The TV shows could’ve been more comprehensive as well as the movies.

The in flight meal was absolutely delicious. One thing I noted was that the meals weren’t just prepackaged tv dinner style options but were actual prepared meals you could tell were cooked that day in a kitchen and individually packaged for the flight.

On time. Good meal. Overhead cabin lights inop in entire cabin. Seat recliner did not work.

The flight took off two hours late. What was good was that I was getting an information on this earlier in the day. The lounge agent sent the passengers to the gate way too early. That was annoying. The food aboard was disgusting. The service aboard was okay. The seats were good. Overall, it's a very mediocre experience. Well, it's not a five-star airline and not one that aspires to be one. Comparing TAP Portugal to Iberia or Lufthansa, I'd rather see it as a three-star airline, even though it's website works much better than what Lufthansa has been trying to pull off for the past decade.

Did not enjoy the meal provided. The aircraft was dirty. For instance, the screen seemed to have been cleaned with a dirty rag. Disgusting.

Boarding went fast. Lisbon's gates are too small for the flights they serve.

Great pilot, textbook landing in madeira. Everything else, from booking to checkin, plane quality, seat amenities, crew engagement, and overall experience were significantly below standard. I WOULD NOT FLY TAP IF THERE IS ANY OTHER OPTION.

Boarding was delayed and very confusing at Ponta Delgada airport. We were moved from one gate to another, and it was super crowded with passengers. No food is provided on flights unless you want to pay for a sandwich and chips. There is no entertainment provided. On our incoming flight to the Azores, my luggage was lost and delayed until the next day. Also, I had paid online for an aisle seat upgrade and did not receive that seat. Trying to communicate with SATA/Azores Airline is very poor on their website and by phone.

The space between seats is so minimal that there was no way to get comfortable. I will not fly this airline again.

In a 6 hr flight after paying over $700 dllrs of ticket and we still needed to pay for our own food and given ONLY a small glass of water!!! Will not be flying internationally anytime soon with them They are good for very short flights

No food was served on the flight. Boarding desk open two hours before departure. But they recommande to be there three hours before departure !! So we where a group waiting 1 hour in Line for nothing …

Flight wasn’t full so got to stretch out and sleep.

Boarding was delayed. Then when we queued, it took us to another long line to stand in. Flight had 0 entertainment. Not even a magazine. But they had a free meal and it was good!

Reasonably comfortable. We were about an half an hour late. But no personal impact. Seats upfront have a good amount of recline, but do not lay down flat. Food and drink can be improved. There are no soft drinks available on the flights. Water, juices, and wines are provisioned.

This was a long flight - 6 hours - and nothing is truly comfortable for that long... but the flight crew was friendly and attentive. The airport in the Azores is small but we weren't there long enough to explore any amenities.

Coming from USA it was nice to be treated nice for a change. Even though our flight was pretty short we were served breakfast. On time flight with very caring staff. Please teach American carriers how to treat people.

More space between seats and in bathroom. I don’t think there was any entertainment offered. If there was, I wasn’t aware.

The flight and staff were perfect. No notes. Amazing experience overall.

I'm a nervous, autistic adult. The staff were very friendly and answered my questions and came by at regular intervals to check everyone's comfort. They even resolved a fight between two couples in front of me!

The new buisness class pods are 100% worth it. Loved it.

When our flight was canceled and rebooked, my husband's meal request was not transfered. As a result, there was nothing he could eat for dinner and breakfast on the new flight, save a side salad and roll.

Very bad 3 times change the gate and too much delay...

Before the flight I received an email from LH that our seat were changed to other comparable seats. At boarding however we found our reassigned “comparable” seats were directly by the toilet. They sure were no “comparable “ seats and we were quite disappointed!

Poor communication from airline, didn't start boarding until 15 minutes after we were supposed to be in the air and there was no communication from anyone about a delay except the screens showing we were "on-time" and already "boarding" which finally updated 5 minutes after we were supposed to be in the air to "delayed".

Prompt boarding, safe landing and they didn't lose our luggage. No entertainment and no USB plugs to charge phones. No food, though I might have been asleep.

I was served cheese that had mold on it. I brought this to the flight attendants attention and she informed her supervisor. They were apologetic and offered me a replacement, but I think that is extremely insufficient compensation given I ate bad cheese causing food poisoning for my birthday vacation. Both me and the flight attendants photographed the cheese, and I was told they’ll “put in a ticket” to ensure it doesn’t happen to someone else…….

Plane was very delayed. US agents unhelpful in connection flt and in seating. No real info given on delay.