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Pros: "The crew was amazing"
Cons: "I like to fly again with SingaporeAir. Thank you for you amazing service. Excelent job."

Pros: "Crew was very attentive and friendly yet they give you your space. I know there is no personal space in an aircraft however it felt like it. Great job."

Pros: "Excellent service, friendly crew."
Cons: "PA system was awful when the captain spoke. It was very muffled and barely audible. If there had been an emergency it would have been impossible to get instructions from the captain. This is a great safety concern."

Pros: "Had all 3 seats to myself, Great service from flight attendants"

Pros: "Good service"
Cons: "Flight was delayed"

Pros: "Our plane left BWI nearly 40 minutes behind schedule but we landed Seattle within 5 minutes of our original schedule. Kudos to Alaska Air and their skilled pilots and crew."

Pros: "Friendly, efficient crew. Comfortable seats & good entertainment, & we arrived early."
Cons: "I didn’t have food so I can’t rate it. Also, a lot of crying babies, children. Otherwise it was a comfortable flight."

Pros: "Great crew"
Cons: "Very slow checkin. No urgency. Boarding pass machines were broken so everyone had to wait in line and struggled to make flight."

Cons: "When Alaska Airline counter opened up at BWI Airport at 2:30pm this afternoon, they absolutely ignored those customers in line. The customer service lacked service. This is Not what AA is noted for for. Supervisors need to make sure their staff is ready to greet customers standing in line and process them promptly."

Pros: "Excellent service and choice of entertainment."
Cons: "The fact that if you didn’t pay for a seat you had to wait until everyone else boards then you can get a seat. Also if they could have told you to download Gogo app when we first get on the plane."

Pros: "Direct flight, seat next to me was empty so had a little room to spead out."
Cons: "Bad weather delayed the flight by 2 hours, bumpy the last half. flight attendent talked too much gave me a headache!"

Pros: "Getting my bags quick was definitely the highlight f the trip"

Pros: "All done right. They know how to do airline!"

Pros: "We loved that the boarding was so easy because we had assigned seats. Everything went smoothly and we were able to leave earlier than planned because we were ready. That was nice. The pilot was great."
Cons: "The flight attendants were rude, arrogant, and didn’t do their job well. They stayed in the back texting the entire flight instead of attending to people and when someone asked for water they acted like it was a man joe nuisance. It was very off-putting."

Pros: "No hidden charges, flight entertainment, sensible boarding process, friendly crew"
Cons: "Not much to say. I'm tall and usually fly economy/coach so leg room is limited."

Pros: "Wi-Fi, power, smiles from the team, and overall it was great"
Cons: "Not having a first class seat."

Pros: "Left early, arrived early, check in process was easy, boarding convenient."
Cons: "Cabin was too bright for a red-eye flight, so I couldn't really sleep"

Pros: "Liked free WiFi!"
Cons: "Switching from Alaskan Air to Hawaiian Air in San Diego is near impossible. I got off at 9:25am and had to run out of the airport and down to another terminal, go through security again and run to gate 51 from gate 10. It is near impossible for someone who can’t sprint. I was the last one to board. Lost my window seat and luggage didn’t make it. In Honolulu I found out luggage hasn’t made it for at least three other couples flying out of BWI with these connections. This combo should not be offered when people select flights."

Pros: "Excellent crew and gate staff, super friendly, accommodating, and patient."
Cons: "Lack of seatback IFE is a serious competitive disadvantage over Delta and others, particularly for coast-to-coast routes. Economy seat cushions are thin and wear you out on a transcontinental flight. And storage is extremely limited and inflexible given the hard plastic back of the seats and the barely-there netted space for personal items."

Pros: "Customer service was superior."
Cons: "Everything was fine"

Pros: "Everything about the flight, from boarding to deplaning."
Cons: "The menu could use an upgrade but that’s the only thing bad I could say..."

Cons: "Long time ago coming home from AK and getting a little box of pizza and then an ice cream bar.. cute"

Cons: "Nothing"

Pros: "plane was delayed 4 hours how ever alaska airlines dealt with the is very well! Meal voucher AND $125 credit for future travel!! will def. fly with Alaska next flight!"

Cons: "Crew had a horrible attitude"

Pros: "Paul was my flight attendant who was excellent. Good breakfast, constant service. Great 1st class. Will fly whenever they are on my routes"

Cons: "If you want to buy a hot meal don't sit past row 15 as they run out. Who runs out of food for purchase? Apparently this isn't a new issue."

Pros: "The staff is pleasant"

Pros: "Service was good, lots of leg room and they even had in flight entertainment for free!, unlike all other domestic airlines where they always try to nickle and dime you. Great airline."

Pros: "Friendly staff, smooth flight"
Cons: "NA"

Pros: "I like straight flights."
Cons: "I couldn't fly the plane myself. LOL The pilot wouldn't let me."

Cons: "There were no blankets and it was a bit cold on the flight"

Cons: "I did not have food or entertainment. Boarding and exit just takes a long time."

Pros: "My flights arrived early on both ends of a round trip—loved it! Plus, it was great having more leg room than the average airline offers. I'm over 6 feet tall. Leg room is a VERY big deal for folks like me."
Cons: "On the return trip, my plane taxied on the runway for over 30 minutes due to a conga line. As a result, an early arrival pretty much became an on-time arrival, so I'll give Alaska the benefit of the doubt."

Pros: "From checking in the bags to boarding the flight, the staff was very helpful. They really care about their customers. My friend and I were separated on the flight and they did everything to sit us together."
Cons: "I don't like sitting in the middle seat for 6 hours"

Pros: "the crew was very attentive , i liked that they board the back of the plane first"
Cons: "my in flight internet services didnt work at all and the food options were awful . we need a little more leg and aisle room"

Pros: "Great service all the way around."

Pros: "Everything went smoothly. The crew were attentive. Food was excellent. Even the clouds parted to allow us some great scenery along the way."
Cons: "The only negative I can think of is that I had to pay for the trip but it was worth every penny."

Pros: "The seats were comfortable and being able to charge my phone inflight was great"
Cons: "I didn't like the boarding. I specifically purchased a seat at the front of the aircraft thinking I would be boarded among the first. To then have to wait until the entire flight was boarded and then be called last was a horrible experience."

Pros: "I was very satisfied with my flight from BWI to LAX on May 10,2016. The crew was great. Boarding was easy. I think the value of the fruit and cheese plate was worth it. I feel like I got great value for what I paid for my ticket. On future trips I would consider flying Alaska again."
Cons: "N/A"

Pros: "Everyone was friendly and helpful"

Pros: "Great pilot and flight attendents, clean plane"
Cons: "I like everything"

Pros: "Very friendly crew."

Pros: "I felt like I had enough room & was comfortable"
Cons: "Would like to have some form of free entertainment (music, TV show, movie) without renting a tablet"

Cons: "I'm a fairly frequent Alaska Airlines traveler and MVP. I can't believe how poor the circulation is in the rows 6-8. It was like being sauna for 5.5 hours. I was AA, I would be embarrassed to put anyone in those seats. The flight attendant told my family it is a well known problem on those planes, and that these is almost no air circulation at all in those rows. I had 0 air coming out of my vent. I usually am pleased with AA, but this was a miserable experience."

Pros: "New plane. Timely departure and arrival. Great friendly crew. Best of all, ample leg room, unlike the major airlines. To top it all off the lowest cost. Can't say enough."

Pros: "Pleasant staff"
Cons: "To cramped"

Cons: "I was freezing the entire flight."

Pros: "Decent room for being in coach."
Cons: "The one hour delay before takeoff."

Pros: "Crew were great, loved having spare seats....Just a very welcoming flight."
Cons: "My screen on the Nashville to LA wouldn't let me watch the movie I wanted too but everything else was great. Glad they were there to get me home to Australia when other airlines weren't!"

Pros: "The snacks and water were great. Smooth flight."
Cons: "Nothing."

Pros: "Funny. Kind. attentive."

Pros: "Easy boarding, our connecting flight was at the same gate!"
Cons: "Would always love more room in comfort class."

Pros: "The crew was pleasant and helpful."
Cons: "The plane was an outdated jalopy. I thought the exit doors were going to fly off. This was in vast contrast to the 737 plane that we had taken earlier in the day for a flight from BNA to ATL."

Cons: "My hard shell suitcase was broken during the process not sure when or where. Items in my suitcase were also damaged. The seats are so close together that it was very hard. If you are a bigger person I recommend flying first class."

Pros: "Crew was awesome"
Cons: "Nothing"

Pros: "Great staff."
Cons: "They lost my bags in Amsterdam."

Cons: "Plane was too hot"

Cons: "Check carefully! Our flights were changed and the first was only ten min difference so didn’t think anything of it but when we went to check in they said we would probably miss our connection. The problem was not the time but they changed GATES were really far apart. Was resolved but kind of a hassl"

Pros: "The crew was good, when we actually were in the air."
Cons: "A working plane would be nice. It was only an hour delay; any inconvenience there may have been, when it comes to flying, is amplified. I am 6’ 8” and the plane is just uncomfortable."

Cons: "No in flight entertainment behind the seat"

Cons: "Overall it was a great fight on time boarding. Earlier arrival to norfolk than advertised Excellent crew. This is my 3rd time flying Delta I’m impressed."

Pros: "The flight was smooth and the crew was very professional"
Cons: "Have wifi available"

Pros: "Getting to my destination."
Cons: "Leg room, more room for carry on bags, coats, etc."

Cons: "Boarding was a little confusing with seats not being assigned ahead of time"

Pros: "Amazing"
Cons: "Old plane"

Cons: "Flight Delayed > Pilot on Connecting Flight"

Pros: "Attendants, food and entertainment very positive"
Cons: "Seats reserved online no where in system. Everyone seemed to be in zone 3 or at least decided to stand in line."

Pros: "There was no flight booked by Kayak although I paid for my trip. I’ve addressed this 3 times & still have yet to receive a call from customer Service."
Cons: "Poor service"

Pros: "Convenience. Smooth ride. On time. Great staff."
Cons: "N/A"

Pros: "Immagration was fast and organized didn't take long to move through customs. Quick and smooth"

Pros: "Everything was excellent . The food was good The crews were friendly courteous and professional. The planes were well maintained and comfortable. Everything but one thing was excellent"
Cons: "The one thing that I didn’t like is that I have a disability and cant walk very well so I requested a wheelchair and assistance to the plane. Everywhere the service was impeccable except for Nashville I never did get the wheelchair and had to walk to the gate My back hurt me for most of the next 24 hours. In my own country I was treated the worst."

Pros: "Friendly crew."
Cons: "Flight was fine."

Cons: "I couldn’t sleep in a chair... wish I could"

Cons: "Really rough landing"

Pros: "Newer plane. Friendly crew. Landed safely and on time."

Pros: "First time back in about 15 years and what an improvement. Customer service is important to Delta and it shows."
Cons: "WiFi didn't work for me at first."

Cons: "Gas fume on the back seats are horrible"

Pros: "The boarding was smooth and in time. I enjoyed the WiFi service and the extra room in the seats. Plane was gorgeous! Staff was courteous and professional."

Pros: "Are usually fly international, and I really enjoy it. Flying domestic inside the US is bad because you never know when you will get flight delays, like we got. It wasn’t the fault of Delta, but it sucked."
Cons: "Small seeds, no food, the flight delay"

Cons: "Boarding was a little bit rushed and the gate agent was visibly irritated by some passengers who didn’t check their bags."

Pros: "The plane had mechanical so we had a long delay. No fun"

Pros: "It’s was super smooth! Fast service and great customer service."
Cons: "The intercom was a little messed up."

Pros: "Nothing"
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."

Pros: "I got to fly where I needed to go."
Cons: "The vents above my entire row of seats did not work, meaning there was never any air coming out even when they were fully open. This made for a long, hot, claustrophobic ride. The flight attendants seemed first disbelieving and later unconcerned that no air came out of our vents. I doubt they even reported them as broken after the flight. Delta's new boarding process is absolute chaos. More than half the plane had no seats assigned until 20 minutes before boarding, and the seats were displayed on a screen a good 25 feet away from the gate, meaning people had to constantly walk back and forth between the doorway and the screen. The gate agents were clearly overwhelmed. If this is how Delta is organized now, I won't be flying on them again."

Cons: "Delta staff taking care of rude/beligerant guests first vedore guests patiently/kindly waiting in line ... children watched that behavior and the jerks recieved special treatment. Flight staff ripped up guests boarding pass in face. Staff allowed ys to board plane and put our bags under plane and then crew timed out before take off. Never will use Delta again."

Pros: "Seating and boarding were fine. That process was relatively quick/straightforward"
Cons: "I have never had an on time Delta flight, and hopefully, it will happen one day"

Cons: "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."

Pros: "Fast boarding one way from Nashville to Boston. Smooth ride and on time."
Cons: "Trash onboard from previous flight and flight attendants texting during beverage service and seemed annoyed they were having to hand out drinks and crackers. I don’t enjoy feeling like a nuisance when I’ve paid $250 for the flight. FREE WiFi didn’t work. I always avoid Delta when possible."

Pros: "Wi-Fi, food and you could watch movies."
Cons: "Unfriendly flight attendant besides one flight attendant who was very sweet and kind. Very uncomfortable seats too"

Cons: "Delta's entertainment app does not work with Kindle Fire"

Pros: "It was good"

Pros: "Flight crew were friendly and engaging."
Cons: "Delta customer service- terrible when I called about reservation. Agent upon arrival at airport clearly not happy about 5am shift."

Cons: "I liked it all"

Cons: "727 modern plane free movie free Wi-Fi"

Pros: "Plenty of entertainment options Frequent meals and snacks Attentive service from flight crew"
Cons: "Boarding process was slower than anticipated One of our bags did not make it"

Cons: "The airport crew at the check-in desk was rude"

Pros: "Short flight 35 minutes, Attendants were magnificent - friendly and focused on the customers as if they were important human beings spending hard earned cash instead of live cargo whose fares were already in the bank. This factor alone will cause me to choose Delta over others despite any small difference in price. Never waited very long in any line. Zero frustration."
Cons: "Had to pay to check a bag for the 35 min. domestic leg of my international flight which carries no baggage fee ON THE SAME AIRLINE booked at the same time. Lame."

Pros: "Courtesy and attention to detail of crew"

Cons: "The flight was delayed."

Pros: "Speedy boarding. Helpful crew."
Cons: "In-flight entertainment"

Pros: "Crew was fine."
Cons: "The first class seats on these newer 737-800s are VERY disappointing. Width is ok, but legroom is on par with economy expectations. With my tray out and the person in front of me reclined, I could barely see my laptop. There is also very little space under the seats, especially for the aisle seat."

Pros: "nothing. Plane never left."
Cons: "Airlines that actually fly. We ended up renting a car and driving the 3.5 hours from Charlotte to Savannah and actually beat the flight that finally left after 11 pm and landed 1 am. We should have gotten the car much sooner and driven instead of sitting at the airport for 8 hours."

Cons: "The flight attendant that helped passengers in the main cabin was rude, lacked empathy, and lacked resourcefulness. She argued about throwing away a drink that she poured, didn’t care to explain things to passengers when asked i. e. why charging outlets were not in service, and her tone was rude ..."

Pros: "The attendant for my area was amazing. I was in the back of the plane and he was friendly. He helped me look for my power cord. He is an outstanding member of your team!"
Cons: "Nope, this was a great flight!"

Cons: "I've flown American airlines twice this year. The service and flights have been very good. One thing I'd like to see is a variety of snack options."

Pros: "Boarding process was easy."
Cons: "Different snack options."

Pros: "Trip went smoothly"
Cons: "Nothing"

Pros: "Crew was great. Made sure I made my connection. Even tried to get me a better placement so I could quickly exit and head to my next flight."
Cons: "It wa super cold on my second flight. Small plane, rather loud."

Cons: "Potentially of hiccups and things outside of AA control. Better, more comfortable seats would be nice."

Cons: "Once we landed, we waited on the tarmac for good 20 minutes because something (I didn't understand what) was blocking the gate."

Pros: "Generally, the stewardess are new (slow service), but very kind and considerate."
Cons: "I take this flight quite a lot. These comments are for this flight (MIA/MSP) - but not necessarily only for this exact flight that I took on 10/1. To be clear - the crew says "this is not AA", it is Republic Airlines". Well, they must think of themselves very poorly. Their food in first class is always changing - oh, I meant only the names for the same exact meal change. "Grilled Chicken with Couscous", "Grilled Chicken with Risotto", etc.. - all cold meals as they do not have an oven/microwave? on the plane. They are charging first class international prices for economy domestic service. For this amount of money, they should have better meals and a more modern airplane. The first class is always freezing (even in summer) while the rear cabin where the crew stays when not working, is hot. So if they make the first class happy with the correct temperature, they cook in the back. I have also observed more people than usual coughing and getting colds - both ways - than any of the other flights I take regularly (over 115,000 miles on AA this year). I would suggest that AA make it clear that Republic must offer better service to their customers - especially for the large airfares they are receiving."

Pros: "Short flight"
Cons: "Delayed for some unknown reason"

Pros: "Let's see - I was in first class. The flight itself was fine - and only one hour + late!"
Cons: "Food - Served the "breakfast" (when it was called a protein plate) I had coming (into MSP). for "lunch" on the way back (called it a meat plate for lunch. One slice turkey, one slice jamon, one egg, cinnamon roll and fruit. Just because they don't want to serve bread - they call it a protein plate? I'm not on a protein diet. Food was pretty sick for the amount I paid for the fight. Stewardess said it was against Republic's rules to give a customer a can of tonic water (so I could add to the small amount of vodka) - she also told me that it was against Delta's, American's and United's rules to give a can - strange? First Class seat did not recline. First Class was freezing per every flight on this segment (the stewardesses sit in the back and don't want to be uncomfortable - if they make the front warm - the back is too hot for them (not joking on this one). So many things to list - that I will finish on the AA site."

Pros: "We were rerouted through Philadelphia."

Pros: "The crew on the plane was lovely."
Cons: "Waiting for maintenance, leaving late, running through the airport. No help from airport staff. They really seemed like that they didn’t care a bit if people made there flights. We barely made our connection to London. People who are 59 should NOT have to run through a huge airport! We spent a lot of money and planned this trip for nearly a year. There were no updates from Kayak. I will use Expedia from now on."

Pros: "The crew was very good. The made sure we were informed and helped get people rebooked."
Cons: "We were delayed by about 2 and 1/2 hours. Which I get no one can control a maintenance issue, just made for a hectic day"

Cons: "Flight delays and cancellations."

Pros: "Comfortable and simple flight"

Pros: "Great service."

Pros: "Late..."

Pros: "More or less on time, got me home after a long trip"
Cons: "Cramped cabin, uncomfortable seats, not even a glass of water (supposedly due to short flight, but this used to be available)"

Cons: "Only served half people beverages. No entertainment"

Pros: "Nothing"
Cons: "Bathrooms didn't work delaying initial departure an hour. Ran to connecting flight and made it prior to door being closed. 12 passengers in total were told that we would be boarded and then were abrubly told none would be boarding our final leg to the Caymans even though our seats were available. Horrible company culture not focused on customers."

Pros: "The crew was friendly and efficient, the pilot kept the passengers informed about the delays and updated gate info, etc. well. The seats and interior were cleaner and in better shape than I remember from the last time I flew American."
Cons: "The flight was delayed waiting for crew. The pilots arrived, then a couple of stewards and finally the last steward. Then had to de-ice and wait in line for takeoff. Made my connecting flight with 6 minutes to spare. Never received beverage service. Took 20 minutes to do the first 6 rows and then was discontinued because of turbulence."

Cons: "Took off late from Minneapolis only to announce that there was something wrong with the plane, no explanation as to what but that we had to circle to burn off fuel before returning to Minneapolis. Switched to a flight to D.C. with a connection to get to LGA. As soon as we sat down on that flight an announcement was made that we wouldn't make our connecting flight. Got to D.C. and asked to switch to go into Westchester instead of LGA which we were denied. So changed to another connecting flight to LGA that didn't take off on time. Offered nothing for any of the inconveniences. Etc."

Cons: "was seated between 2 to very overweight persons, the person in the aile side, extrememly heavy needed extension belt, plus removing the arm rest next to me and using great part of my seat. not a very comfortable situation and the plane was FULL, no empty seats"

Pros: "Wider seats."
Cons: "N/A"

Cons: "I left an expensive Bose head set in my seat that could not be found....or did smobody decide it was better in their possession.?"

Pros: "All great"
Cons: "Food and entertainment not applicable"

Cons: "delayed 2 hrs in perfect weather"

Pros: "straight through flight no connection. Crew was friendly and smiled."
Cons: "I do not like that you have to pay to choose a decent seat. Our flight was slightly delayed in boarding, and was not communicated."

Pros: "The crew was friendly and competent."
Cons: "Airlines have an industry wide problem. They INTENTIONALLY make every part of flying miserable so that passengers will pay anything to make it less painful. For example... if you want to make boarding quicker, build the cost of checked luggage into ticket prices so that you don't have people carrying everything on and clogging up the process. Or use the existing and publicly available research to improve boarding mechanisms... but that would mean you lose an opportunity to squeeze extra cash out of people for 'priority boarding'. This phenomenon is real, and currently be investigated by congress. Call your senator."

Pros: "In flight entertainment options. new, clean aircraft."
Cons: "Seat comfort. All the money spent on aircraft amenities, technology, storage, etc. Why not more comfortable seats?"

Pros: "Crew was pleasant"
Cons: "Needed to return to gate to refuel after aborted takeoff attempt. Thi"

Pros: "Boarding was easy and flights were on time."
Cons: "Crew could have been a little more friendly and the planes were a bit dated...although I know AA is in the process of replacing their fleet."

Cons: "Flight was cancelled we were re-routed and didn't get there until 24hours later."

Cons: "Delayed flight, moderately friendly crew, moderately comfortable flight, expensive."

Pros: "The flight staff did the best they could for how few of them there were."
Cons: "Flight cancelled, and the gate was understaffed, so it took forever to even get up to the counter to try arranging alternate flights. Also, the Kayak/Webjet tickets we were issued interfered with the process as the airline could not reissue us tickets directly. Moreover, one Kayak & Webjet got actively involved, they even tried to deny us passage on the alternate flights that American Airlines suggested. By the time we did make it up to the desk, everything was taken/full for the next few days & we have been struggling to make our overseas travel even possible ever since."

Pros: "It was nice that I had a seat empty next to me, allowing for extra room. Flight was a little early in landing in Dallas, allowing for extra time for a short layover to find my terminal and gate for my next flight."
Cons: "All was good."

Pros: "Quick board and exit, fast check-in"
Cons: "Wi-Fi onboard free for all T Mobile customers, cramped seat room for a smaller adult even"

Pros: "Assigned seating, snacks, touch screen media feature."
Cons: "Staff could have been more friendly."

Pros: "The food, in flight entertainment and attention to detail by the Flight Attendants was very good."
Cons: "The personnel handling the front desk at check in gave myself and others bad information about how to check a bag. Which resulted in me being called to the desk at the gate about 30 minutes prior to boarding and being told I screwed up checking my bag when I was just following the instructions given to me. Was then told I had to leave the secure area of the airport, go back to the front to check my bag all within 30 minutes of boarding. when I returned thru the TSA checkpoint they were rude, obviously, but more importantly the flight was boarding early. So you could've 1. told me what the actual procedure is for checking my bag instead of telling me "just leave it by the green lit up check mark then 2. told me at the gate that not only do i need to go fix your mistakes for you but that youd also board my flight early thereby putting me in jeopardy of missing my flight. all i got was a very insincere apology when I complained up front and at the gate about the airline's screw up. i get that you're all human like me and make mistakes but the customer is always right. there was a time in this country when customer appreciation and service were important standards and qualities businesses thrived on. Don't know what happened to those days... Also i should not need to be a first class passenger to get a meal during a flight. whatever happened to meals for everyone? you (all airlines in the US) charge way too much money and provide poor service compared to pre-9-11 days. I dont see how one event can justify the loss in service but the increase in ticket price. you should all get back to what flying should be about: fun and time saving."

Cons: "Think it is ridiculous that I had to pay so much to select a seat ahead of time, and it was just a regular seat. I can understand for extra legroom or exit row, but for a regular seat, that is ridiculous. Then there was a fee to change priority boarding, so I could ensure I was able to have my carry-on with me, instead of risk having it go underneath. Unable to use the entertainment, as I was unaware had to use my own device, which I had not set up in advance."

Pros: "I liked the fact I eventually ended up in Dallas - that's about the only thing I liked about this flight."
Cons: "Inconsistent service - some customers got cans, some got just a cup with a lot of ice and drink. FAs were uninterested when the drink I wanted was not available. Flight was delayed by a maintenance issue. Overall, a terrible experience."

Cons: "Flight didn't leave on time so had to reschedule & fly out of Peoria next day . Lost day of vacation. Lost luggage."

Pros: "The staff tried to help as much as possible."
Cons: "I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed."

Cons: "They didn't give my parents who are in their 80s seats together, that's not right."

Pros: "Friendly and prompt service."

Pros: "Seats were amazing"
Cons: "Everything was great."

Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."

Pros: "We got our money back."
Cons: "The brakes locked up on the taxi-way and we were taken off the plane after 2 hours and returned to the terminal. After 2 hours and lots of maybes the plane was towed back to the terminal where it was repaired and ready for reboarding. By then we had cancelled the flights for all 7 of us."

Cons: "There is not enough room in economy seats for a comfortable ride. I think there should be more free snack options on flights."

Cons: "2 hour maintenance delay"

Cons: "Very crowded and had to take the rear seats but otherwise OK."

Pros: "On time. Efficient on and off plane. Didn’t hassle me about my carry on."

Cons: "In flight entertainment system not working."

Pros: "I try to fly with Lufthansa every time I travel to Turkey. They never fail to be great! Their service is very good. Their airplanes always seem to be new or kept up very well."

Pros: "The flight was on time, the boarding was smooth."

Pros: "Easy access on boarding"
Cons: "United took over the first 2 flights before final destination they try to charge for everything food , entertainment , etc etc with copa is different"

Pros: "flight was delaye and I almost missed my flight from Dulles to munich"

Cons: "Cancellation without compensation or care got customer"

Cons: "The plane was ridiculously warm to an uncomfortable point. My boyfriend and I were sweating."

Pros: "Gate agent"
Cons: "Flight was delayed 4 hours. Missed my connector."

Pros: "The flight attendants were very kind and helpful. Our flying experience went off without a hitch. It was one of the smoothest flight experience I have had. I also liked the text alerts and the prompt updates on the app."
Cons: "Nothing! It was great!"

Pros: "on time"

Pros: "The service was amazing."
Cons: "It was a bit difficult to navigate my way in Munich but the staff was helpful. I would suggest a 2 hour layover."

Pros: "Friendly staff, bags were received quickly at baggage claim."
Cons: "40 min boarding delay, didn't have a phone charge at my seat."

Pros: "Finally getting to SEA"
Cons: "The Captain kept lying to the passengers why we were delaid ! Finally after 40 minutes sitting on the ramp he came on and apolized for telling us the wrong information but actually what happened was someone loaded all the luggage in the aft baggage compdartment incorrectly and they had to reload the the bags and move then to the forward compartment This certainty didn't give you a safe feeling knowing there ground crew didn't know ho to load there plane correctly! Another reason not to fly United Airlines! Everett Johnson, Bellevue Wash."

Pros: "Newer aircrafts"
Cons: "Delays delays"

Pros: "Nonstop BNA-SFO"
Cons: "United Economy Plus bulkhead was awful. I was seated in seat 7D - there was no bulkhead for me or middle seat - just a curtain. The screens and tiny pockets were only accessible over another passenger. The seat stuck out into the aisle so I was bumped by 200 other passengers at least once - not to mention the flight crew. Finally I had my emotional support dog with me and the crew told me I should. It be in that seat - the seat was assigned by the United Accessibikity Desk as a good one for a service animal - and I had zero choice in the matter. Baggage claim at SFO took over 45 minutes to start -I was home in San Francisco in only 20 minutes after getting my bag."

Pros: "Food"

Pros: "Snack pack, Direct TV, more leg room"
Cons: "Flight was a little rocky on landing"

Pros: "The stroopwafel"
Cons: "Everything else. You charge less like Walmart and that's because everything is barely subpar. Stuck on the tarmac, again, for 2 hours with my 7 month old baby, barely tolerable employees, ripped my stroller bag and didn't want to pay for it.... I'm done with United! If you wanna be the best and not a bottom feeder try taking a look at southwest"

Cons: "Mechanical problems made flight late. Got to connecting gate 1 min before scheduled departure. Doors closed. Agent said they close doors 10 minutes before flight leaves, so I had no chance. United not overly helpful with alternate flights and arrangements. To make business mtgs, I asked to fly to alternate airport and drive in. United no help with rental car. Had to be very persistent to get a hotel room covered."

Pros: "Friendly prompt service"

Pros: "Nothing"

Pros: "Nothing"
Cons: "We were bumped and cancelled our reservation"

Pros: "Great experience. No hitches."

Pros: "I received my prepaid tickets, passed easily through the TSA checkpoint, and arrived safely on time at my final destination."
Cons: "N/A, no really, everything was enjoyable."

Cons: "Flight takeoff 1 1/2 hrs late. Rough flight due to turbulence."

Cons: "Still sitting at the airport. Flight delayed :("

Pros: "On time"
Cons: "They changed my seats."

Cons: "Everthing about the trip with united was terrible"

Pros: "The flight was prompt and smooth. Flight crew was nice and welcoming."
Cons: "The seats seemed too tight. Uncomfortable if you're tall."

Pros: "The airline offers a pretty good entertainment selection if you have downloaded the app."
Cons: "After sitting on the tarmac for 3 hours waiting on repairs, the idea of purchasing airline food was annoying. I feel something should have been offered to the passengers as a reprieve."

Pros: "Plane wasn't full and the staff allowed me to change to a larger more comfortable seat."

Pros: "Flight was not very crowded so had room to stretch out"
Cons: "There was no power available"

Pros: "Staff was pleasent"
Cons: "Had a delay made me 2 hours late"

Pros: "I like the personal device entertainment system -- it really helps to pass the time"
Cons: "The flight was late by an hour. There was no food and the seats were okay"

Cons: "Flight was delayed"

Pros: "The crew on both planes were nice."
Cons: "People at the check-in did not know the Canadian laws (related to travel) and I almost missed my flights. It took them more than 45 min to figure out that they made a mistake and not me. My flight started to board when I finally got tickets in my hands, and made it to the gate just about 3 minutes before they closed it."

Cons: "Didn't clearly explain my flight so I missed my flight !"

Pros: "Great flight! On time take off, and early landing. Flight attendants were very friendly. I would definitely fly United again!"

Pros: "It was not"
Cons: "Did not provide any drinks!"

Pros: "Not friendly personnel"
Cons: "Very rude flights were both delayed for not having a crew and problems with plane in the connection was very short time"

Pros: "That your seat is assigned"
Cons: "Crew was rude"

Pros: "Overall everything was well conducted. the seats were comfortable and the flight attendants cordial and welcoming."
Cons: "We were a bit late boarding then sat on the tarmac for an extended period of time only to be told that we were headed back to the gate for inspection. They didn't tell us up front what they were dealing with and there was an odd sound and for a few moments the smell of jet fuel wafted in. It was frightening, especailly since the noise persisted and there was no further information offered. When we were set to get back on the runway we were told it was a cargo door that was the issue and that all was well. I would have appreciatted being told what the nature of the problem was initially so that we could know if it was mechanical, engine related etd."

Pros: "The seat that I got"
Cons: "I would expect having a entertainment screen on my seat on a almost 6 hr flight in 2016!!! Wouldn't you????"